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Airtime, Data & Voice

Stay connected your way with airtime, data, and voice bundles that fit your life and budget.
New to Vodacom? Get 1GB for R1!

Airtime

For quick calls, long chats, and everything in between. Get the airtime you need.

Data

Scroll, stream, and say hi more with data deals as low as R1.

Voice

Stay connected. Get the minutes you need to keep talking.

EXTRA VALUE

Bringing you more value from your favourite brands!

Get exclusive deals from some of SA’s biggest brands! Everything you need
to shop, save, and enjoy is right here.

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DATA-FREE APP!

Use VodaPay without using your data!

Spend as much time as you want in the VodaPay app without worrying about data costs*. The VodaPay app is free to use.

BILL PAYMENTS MADE EASY

Bills? Sorted.

Pay your bills and subscriptions, and buy prepaid utilities like water and electricity for yourself (or someone else), anytime, anywhere.

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HASSLE-FREE TRANSACTIONS

Make instant transactions

Pay with your VodaPay Walllet, your bank card, or with cashback and coupons.

Add money

Need to top up your Wallet? Add money via EFT, at a shop, at a Vodacom store or by converting your VodaBucks to cash.

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To friends, family or anyone you choose! You can instantly send money between VodaPay Wallets in minutes.

Withdraw money

Withdraw cash in a flash. Send money from your VodaPay Wallet to a bank account in just a few steps.

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Weight

Bundesliga Pass Monthly

Read more about Bundesliga Pass Monthly

Package ID

package:p-pmconnect-bundesliga-cx-03_TAX_3_4_999_999_999_*_*_*_false_false_*

Service ID

package:p-pmconnect-bundesliga

Description

Stream Every Game Live with Bundesliga Pass

Duration

Monthly

Package Inclusions

VFS Streamy Package Inclusion Key

Free Trial

VFS Streamy Package Inclusion Value

1 Day

VFS Streamy Package Inclusion Key

Quality

VFS Streamy Package Inclusion Value

Full HD

VFS Streamy Package Inclusion Key

Devices

VFS Streamy Package Inclusion Value

Web and mobile on multiple devices

Partner Key

Bundesliga

Subscription Type

Video

Package Type

Recurring

Promote

Off

Price

R79.99

Backend Name

Bundesliga Pass

Price in Cents

7999

Displayed

Backend Duration

month

Click-out link

https://ballpass.media/streamyM

Trial package id

package:p-pmconnect-bundesliga-cx-03_TAX_3_8_999_999_999_TRIAL_*_*_false_false_*

Backend System

Fusion

Hero Image

Help and Support

SIM Cards, PUK & RICA

Billing, Accounts & Payments

Managing Your Contract & Cancellations

Repairs & Device Insurance

Home Internet and WiFi

Security, Fraud & Lost Phone

Data, Airtime & Bundles

VodaPay Support

Content Services & Subscriptions

Life Insurance, Funeral & Legal Cover

International Roaming & Calls

Network Coverage

Vodacom Business & Corporate Support

Page Description

All FAQs -description

Page Title

All FAQs - Page Tile

Weight

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Due to technical difficulties, the form is currently unavailable.
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Alternatively, you can reach us via WhatsApp at 082 622 3509 or call us on 082 1904.
Thank you for your understanding.

Weight

SIM Cards, eSIM & PUK

Read more about SIM Cards, eSIM & PUK

Site type

CBU

FREQUENTLY ASKED QUESTIONS

SIM Cards, eSIM & PUK

How do I perform a Vodacom SIM swap?

What is the waiting period for a SIM swap?

I see usage after a SIM swap I did not request — what should I do?

My SIM swap is not working

Can I do a SIM swap if my phone was stolen?

Why is my SIM not registering on the network?

How do I switch from a physical SIM to an eSIM?

What should I do about eSIM/dual-SIM not working?

How do I activate an eSIM on my iPhone or Samsung?

How do I convert my physical SIM to an eSIM?

How do I find my PUK number if my SIM is blocked?

What happens if I enter the wrong PUK code too many times?

SIM Card

How do I perform a Vodacom SIM swap?

If you have a new prepaid SIM, insert it into your phone and dial *135# or call 135. Follow the prompts to select “SIM Swap.” You’ll need your old cellphone number and must answer security questions to verify ownership.
Visit a Vodacom store with your ID and proof of address, or complete a SIM swap via the Vodacom App if eligible. Follow the activation prompts and insert the new SIM when instructed.

What is the waiting period for a SIM swap?

There is a 2‑hour waiting period before the SIM swap is completed. An SMS is sent to the old SIM during this time. If you did not request the swap, call 082 135 immediately to stop it.

I see usage after a SIM swap I did not request — what should I do?

This could indicate fraudulent activity. Report it immediately for urgent investigation.
Contact customer care on 082135.

My SIM swap is not working

Your account has been flagged for potential fraud because authentication was incomplete and the device was reported as stolen.

Can I do a SIM swap if my phone was stolen?

Yes, but you must blacklist the device first. Call 082 135 to bar the old SIM and blacklist the handset. Once you have a new SIM, you can proceed with the SIM swap using your original number.

Why is my SIM not registering on the network?

The SIM may be unactivated, on the wrong network mode, have incorrect APN settings, or be faulty. Restart your device, reinsert the SIM, and set network selection to Automatic. If it persists, visit a store. Click here to find a store.

Why do my calls show as private number (CLI/CLIR)?

Caller Line Identity Restriction may be enabled on your device or profile. Disable ‘Hide Number’ in phone settings or ask Customer Care to check your profile.

How do I enable caller ID?

Enable ‘Show My Caller ID’ in your phone settings or request Customer Care to enable it on your profile.

How do I switch between manual and automatic network selection?

Go to Settings → Mobile Network → Network Selection and choose Automatic, or select Vodacom manually when troubleshooting.

eSIM

How do I switch from a physical SIM to an eSIM?

You can convert to an eSIM via the VodaPay app or by visiting a Vodacom store. iPhone users (iPhone 11 or newer) can often convert directly in Mobile Data settings without a QR code.

What should I do about eSIM/dual-SIM not working?

Ensure the eSIM profile is downloaded and active, assign it to calls/data as needed, restart the device, and verify APN settings.

How do I activate an eSIM on my iPhone or Samsung?

iPhone: Go to Settings > Mobile Data > Add eSIM and scan the QR code (requires iOS 16+ for on‑device conversion).

Samsung: Go to Settings > Connections > SIM Manager > Add eSIM and scan the QR code.

Note: A stable Wi‑Fi connection is required during setup.

How do I convert my physical SIM to an eSIM?

You can do a SIM‑to‑eSIM swap via the VodaPay app for a once‑off fee of R25:

Prepaid: Ensure at least R25 airtime.

Contract: Fee is billed to your next statement.

Your physical SIM will deactivate once the eSIM is activated.

PUK

How do I find my PUK number if my SIM is blocked?

If you enter your PIN incorrectly three times, you’ll need your PUK. You can find it via:

VodaPay App: Account → Account Details → More Details
Online: Log in to My Vodacom
SMS: Text VPP to 31050 from another Vodacom number
USSD: Dial *135# from another Vodacom phone

What happens if I enter the wrong PUK code too many times?

If the PUK is entered incorrectly 10 times, the SIM card becomes permanently blocked. You’ll need to buy a new SIM and perform a SIM swap to keep your number.

Page Title

SIM Cards, eSIM & PUK

Weight

Page Category

Help & support

Contact Us

Read more about Contact Us

Site type

CBU

How to contact Vodacom

Call our customer care FREE line on

082 135

If you are calling from abroad, please call

+27 82 135

Sales, upgrades & cancellations

Sales & Upgrades:

082 17844

Cancellations:

082 1958

Repairs & device insurance

Repairs:

082 1944

Device Insurance:

082 1952

How to contact Vodacom Business

Call Vodacom business support on

082 1940

Support

General support

082 1940

Data support

082 135

Repair support

082 1944

Sales

Business sales

082 1960

072 822 2611

Other

Employee advantage

082 13543

Fixed managed services

082 1951

Other helpful contacts

Fraud

Email: [email protected]
Dispute fraud with Vodacom (new lines, upgrades, or SIM swaps), email with your ID, affidavit, and bank statements.

Deceased Accounts

Email: [email protected]
Subscriber collections:082 1946
Customer care: 082 135
Download deceased account form here.

Specific needs

Email: [email protected]
Call: 082 12580
WhatsApp: 082 009 8624
SMS: 12580

Frequesntly Asked Questions

How can I call Customer Care for free?

You can call Customer Care for FREE from your Vodacom phone by dialing 082 135. If you are calling from abroad, the number is +27 82 135.

Who do I contact for sales and upgrades?

For sales and upgrades, you can call 082 17844.

Where can I find support for technical repairs?

For device or service repairs, contact the repairs department at 082 1944 or go find more here.

What are the operating hours for Business Support?

Business Support is available Monday – Friday, 8 AM – 5 PM.

Is there a WhatsApp number for Business Sales?

Yes, you can contact Business Sales via WhatsApp at 072 822 2611.

How do I submit a cancellation request for business services?

Cancellation requests vary by service type:

General/VBC: [email protected]
FTTH: [email protected]
APN: [email protected]
Mobile: [email protected]

I need a copy of my base station lease agreement. Who do I call?

You should contact your nearest Regional Office. Major contact numbers include:

Midrand/Northern: 011 653 5000
Cape Town: 021 440 8211
Durban: 031 492 3005

For all other base station queries, you can dial 082 198.

Does Vodacom offer support for customers with disabilities?

Yes. Customers with disabilities can call 082 12580 (select the "Speak to a Consultant" option), SMS 12580, or email [email protected]. There is also a Live Chat available for registered Deaf, hearing, and speech-impaired consumers.

How do I report fraud or a suspicious message?

Do not respond to suspicious messages asking for personal details. To dispute or report fraud, email [email protected] with your ID, an affidavit, and bank statements.

How do I handle a deceased person's account?

A certified copy of the account holder's ID or passport and a death certificate are required. You can email these documents to [email protected]. If the account is in arrears, contact Subscriber Collections at 082 1946.

Page Title

Weight

Page Category

Help & support

Your Guide to Vodacom Prepaid Fibre

Read more about Your Guide to Vodacom Prepaid Fibre

CBU

Your Guide to Vodacom Prepaid Fibre

How do I check if I am in the Prepaid Fibre coverage area?

To check whether your address falls within the Prepaid Fibre footprint, visit the Prepaid Fibre website at www.vodacom.co.za/fibre/prepaid and use the coverage checker. Enter your address to see if you qualify for a Prepaid Fibre service.

If your address is covered, you will be directed to the Prepaid Fibre product catalogue.
If your address is not covered, you will be guided to submit a request for a call centre agent to contact you for further assistance.

Please note that Prepaid Fibre coverage is currently available only in selected suburbs and towns nationwide.

Fibre Installation

Once you have ordered your Prepaid Fibre service and completed the payment, your installation will be assigned to our technical team for activation.

A technician will visit your premises to install the fibre line and provide an integrated, WiFi enabled ONT (Optical Network Terminal), should there not be an existing installation and WiFi enabled ONT at the premise.

After successful payment, installation and activation typically take 7 to 14 days.

You can track the progress of your installation at any time using the Installation Tracker on the Prepaid Fibre Portal. You can also log follow up requests or submit any service-related queries using the self-service features available on the portal.

Applying and paying for the prepaid fibre product

How do I apply for the prepaid fibre product?

You can apply for Prepaid Fibre through multiple convenient channels:

Online via the Prepaid Fibre Portal
After completing the coverage check on www.vodacom.co.za/fibre/prepaid, if your address falls within the Prepaid Fibre footprint, you will be directed to the product catalogue page.

From there:

Select the Prepaid Fibre product that best suits your needs.
Continue with the guided online self-service journey.
A profile will automatically be created for you on the Prepaid Fibre Portal.
Complete the required payment for installation and activation to proceed.

Once your profile is set up, you will have a registered account that you can log into at any time to track your service, manage your account, and access self-service features.

Call Centre: Contact 082 1904 for assistance.
Vodacom Store: Visit any Vodacom Store for in person support.

What are the payment options?

We have two options to get you connected, namely: PayFast and EasyPay.

For Once-off, you can use both PayFast and EasyPay.
For monthly recurring access, you can only use PayFast.

No contracts & no installation fees

"No contract" means you forget about lengthy contracts. Choose between a once-off purchase or set-up an automatic monthly renewal for uninterrupted service.

You will enjoy the convenience of free installation and a powerful router that can connect up to 10 devices simultaneously.

Managing Your Prepaid Fibre Service – Self Service Features

Once you log into your Prepaid Fibre Portal profile, you will have access to a wide range of convenient self-service tools to help you manage your Prepaid Fibre service with ease. These include:

Update your cellular number / login number
View or change your WiFi password
Access your EasyPay number for making payments
Make secure online payments via PayFast
Change your plan, upgrade to a faster speed or downgrade to a lower speed option
Update your contact details
Reorder your service if it has been suspended
Log incidents or queries 24/7 using the self-service tool (e.g., logging a payment dispute, reporting a slow line, reporting your fibre line down, etc.), eliminating the need to call the call centre.
Download your invoice.

These features give you full control of your Prepaid Fibre service anytime, anywhere, with quick and seamless support at your fingertips.

Moving or Cancelling Your Vodacom Prepaid Fibre Service

Cancelling Your Vodacom Prepaid Fibre Service

Cancelling your Vodacom Prepaid Fibre service is easy. Because the service is prepaid and not contract based, you can cancel at any time simply by not making a payment for the next month.

If no payment is received, your service will automatically move into a suspended state, with no penalties or cancellation fees.
You will have 60 days to make a payment if you wish to reactivate your service.
If no payment is made within the 60day period, your service will be terminated. Should you wish to use Prepaid Fibre again, you will just need to reapply.

Moving Home

If you are moving to a new home, you will need to apply for the Prepaid Fibre service at your new address. This can be done via the prepaid fibre portal by placing a new order at the new address.

If your new address is within the Prepaid Fibre footprint, it will be treated as a new installation.
A technician will install the fibre line and provide an integrated, WIFI enabled ONT at your new premises, should there not have an existing installation and integrated WIFI enabled ONT at the new premises.
The device installed at your old address will remain there.There are no installation charges or cancellation fees associated with moving.

Frequently asked questions.

1. When will my installation take place?

After your payment is successful.
Confirm the status of your order on the Self-Service dashboard, it should be Awaiting Installation.
An installer from Vumatel will call you within 5-10 working days to schedule an installation appointment.

2. How do I cancel my installation?

Please log a request for a cancellation on your installation.
Ensure you log your cancellation at least 7 days before date of cancellation.
Check you order status on the Self-Service Dashboard for the cancellation confirmation, then log a request for a refund for the uninstalled service.

3. After Installation, when will my service be active?

Your service should be active almost immediate to an hour after installation is completed
If it is not active, please wait at least 24 hours for the service to activate.
After 24hrs, log a request our Support team to get you service activated

4. How do I request for refund

Log a request for a refund on Self-Service portal
Prepare to submit your Proof of Payment and Proof of Banking details upon request.
After Approval, please allow for 14 working days for your refund.

5. How do I change my Banking Details and Payment Date

Log into Self-Service Portal
Click Resend Payment Link button
Click payment link and update your Banking Details & Payment Date details offered within the payment link

6. How do I Resend my Payment Link

Log into Self-Service Portal
Click Resend Payment Link button
Click payment link and make a payment

7. How do I Reactivate service if my service is Suspended?

Check your order status on the Self-Service portal to confirm if your service is Suspended
To reactivate, just make a payment via Easypay or Payfast
Your service should be re-activated within 0-24 hours.

8. How do I Reactivate service if my service is Cancelled?

Place an order for a new service.
Follow the progress of your order status on your Self-Service portal.
Your service should be re-activated after a successful payment on condition that the device is still in working order."

9. What do I do when my network connection is down

Call 082 1904.
Provide your address so that we will know where the fibre link is down.A Fault will be logged on your behalf and you will be given feedback on the status of your network.

10. How do I complete my profile on Self Service Portal

Log into the prepaid Self-Service portal using your Phone Number and an OTP will be sent to you.
Click Manage Profile
Click Update My Personal Details and update your personal details.

11. How do I log into the Self Service Prepaid Portal

Log into the prepaid portal using your Phone Number and OTP will be sent to you.
Insert the OTP provided and Log in
View Manage Profile

12. How do I connect to the Wifi enabled ONT

The installer from Vuma will connect the device on the day of installation.
Select the WiFi ID on your deviceand Insert the provided Password
Ensure that the router always connected to the power supply

Page Title

Your Guide to Vodacom Prepaid Fibre

Weight

Page Category

Help & support

Page URL

/vodacom/shopping/home-internet/hub/prepaid-fibre-support/your-guide-to-vodacom-prepaid-fibre

VodaPay your day, on the app that does it all

DO IT ALL

VodaPay your day

VodaPay your day, on the app that does it all

DO IT ALL

VodaPay your day

GET CONNECTED

Airtime, Data & Voice

Airtime

Data

Voice

EXTRA VALUE

Bringing you more value from your favourite brands!

DATA-FREE APP!

Use VodaPay without using your data!

BILL PAYMENTS MADE EASY

Bills? Sorted.

HASSLE-FREE TRANSACTIONS

Make instant transactions

Add money

Send money

Withdraw money

More for less

Buy airtime or data and earn VodaBucks!

Ready to get started?

Help and Support

SIM Cards, PUK & RICA

Billing, Accounts & Payments

Managing Your Contract & Cancellations

Repairs & Device Insurance

Home Internet and WiFi

Security, Fraud & Lost Phone

Data, Airtime & Bundles

VodaPay Support

Content Services & Subscriptions

Life Insurance, Funeral & Legal Cover

International Roaming & Calls

Network Coverage

Vodacom Business & Corporate Support

Like this deal?

Thank you

Unavailable

FREQUENTLY ASKED QUESTIONS

SIM Cards, eSIM & PUK

SIM Card

How do I perform a Vodacom SIM swap?

What is the waiting period for a SIM swap?

I see usage after a SIM swap I did not request — what should I do?

My SIM swap is not working

Can I do a SIM swap if my phone was stolen?

Why is my SIM not registering on the network?

Why do my calls show as private number (CLI/CLIR)?

How do I enable caller ID?

How do I switch between manual and automatic network selection?

eSIM

How do I switch from a physical SIM to an eSIM?

What should I do about eSIM/dual-SIM not working?

How do I activate an eSIM on my iPhone or Samsung?

How do I convert my physical SIM to an eSIM?

PUK

How do I find my PUK number if my SIM is blocked?

What happens if I enter the wrong PUK code too many times?

How to contact Vodacom

Call our customer care FREE line on

082 135

If you are calling from abroad, please call

+27 82 135

Sales, upgrades & cancellations

Sales & Upgrades:

082 17844

Cancellations:

082 1958

Repairs & device insurance

Repairs:

082 1944

Device Insurance:

082 1952

How to contact Vodacom Business

Call Vodacom business support on

082 1940