Moving Homes or Cancelling Fibre
How to transfer your fibre line
A fibre line is fixed infrastructure, so relocating your Vodacom fibre account to your new space isn’t as simple as unplugging a router and plugging it in at your new home.
Follow these steps to stay connected:
Step 1: Check Your Coverage
First, verify that Vodacom Fibre is available at your new home by typing the address into our online coverage checker tool. The tool will tell you if Vodacom Fibre is available, coming soon, or not available. You can also call the Customer Care line on 082 1904. Moves will be allowed subject to a feasibility study on whether the Vodacom Fibre Services is available at your new location.
If fibre is not yet available in your new area, you can cancel your fixed term Vodacom contract at your current address, however, you will be liable for the relevant early cancellation penalty fees as per the Ts&Cs, If this is the case, you might consider one of Vodacom’s other Home Internet solutions, including plug-and-play LTE or high-speed 5G.
If Vodacom fibre is available in your new neighbourhood, your next move is…
Step 2: Request a Relocation
Once you know that fibre is available at your new address, contact Vodacom to request a relocation of your service. You must give notice of one calendar month in advance and provide your current Vodacom Fibre details as well as the address of your new home. You will cancel the fixed-term contract at your existing address and enter a new agreement for the address. You can choose between month-to-month, 12-month and 24-month options.
Additional costs may be associated with providing the fibre service at a new location. If there are, Vodacom will ask for your approval before charging you any fees.
Step 3: Move the Router
Vodacom Fibre Routers are not area specific, so you musttake your Router with you when you relocate to the new address. Once your fibre relocation request is approved, Vodacom will activate your Fibre services.
This should be a straightforward process, but if the installation at your new location does require non-standard work, you may be charged for those costs.
Step 4: Make Yourself At Home
That’s it! Vodacom’s Home Fibre packages are unshaped, unthrottled and uninterrupted, offering download speeds that range from 20 Mbps to a mega-fast 1000 Mbps. The installation is free, and the contract options give you loads of flexibility.
Set your password, connect your devices, and enjoy all the streaming, gaming, browsing and video calling.
How to cancel your Vodacom Fibre subscription
You can cancel your Vodacom Fibre contract at any time. If you wish to cancel your subscription, call Customer Care on 082 1904 and select option 3 on IVR.
Early Contract Cancellation Fees
A new customer who subscribes for a month-to-month contract term and chooses to cancel their contract before the first 12 months of the contract have lapsed, will be liable for Balance of Contract (BOC) charges relating to installation and router costs. The BOC charge will be calculated on a pro rata basis.A customer who subscribes to a 12-month or a 24-month contract term and chooses to cancel their contract before the end of their applicable contract term, will be liable for Balance of Contract (BOC) charges relating to the monthly subscription, installation and router costs. The BOC charge will be calculated on a pro rata basis.
