RED Plans

CBU
RED plans

Our RED plans & rewards

RED Flexi

From R160 per month

You get: SILVER rewards.

Find out more
RED Core

From R199 per month

You get: GOLD rewards.

Find out more
RED VIP

From R1299 per month

You get: BLACK or DIAMOND rewards.

Find out more
RED Rewards

Extraordinary rewards

Get extra movies, extra experiences and extra memories.

View RED Rewards
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Manage your plan, redeem rewards and more discounts on VodaPay

Check balances, data, minutes, SMS usage and top-ups. 
Spend your VodaBucks on a variety of discounted offers through VodaStore. Redeem your rewards in easy steps.

Download the My VodaPay App
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Select from Vodacom Red Plans, a mobile contract that comes with exclusive benefits. Get extra data, and other enticing rewards to fit your lifestyle.
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Prepaid Fibre Support

CBU

Prepaid Fibre Support

Get the most out of your Prepaid Fibre connection. Find everything you need to set up your hardware, manage your network, and unlock ultra-fast speeds for your entire home.

Managing Your Prepaid Fibre Service – Self Service Features

Once you log into your Prepaid Fibre Portal profile, you will have access to a wide range of convenient self-service tools to help you manage your Prepaid Fibre service with ease. These include: 

  • Update your cellular number / login number
  • View or change your WiFi password
  • Access your EasyPay number for making payments
  • Make secure online payments via PayFast
  • Change your plan, upgrade to a faster speed or downgrade to a lower speed option
  • Update your contact details
  • Reorder your service if it has been suspended
  • Log incidents or queries 24/7 using the self-service tool (e.g., logging a payment dispute, reporting a slow line, reporting your fibre line down, etc.), eliminating the need to call the call centre 

These features give you full control of your Prepaid Fibre service anytime, anywhere, with quick and seamless support at your fingertips.  

How do I check if I am in the Prepaid Fibre coverage area?

To check whether your address falls within the Prepaid Fibre footprint, visit the Prepaid Fibre website at www.vodacom.co.za/fibre/prepaid and use the coverage checker. Enter your address to see if you qualify for a Prepaid Fibre service. 

  • If your address is covered, you will be directed to the Prepaid Fibre product catalogue.
  • If your address is not covered, you will be guided to submit a request for a call centre agent to contact you for further assistance. 

Please note that Prepaid Fibre coverage is currently available only in selected suburbs and towns nationwide. 

How do I apply for the prepaid fibre product?

You can apply for Prepaid Fibre through multiple convenient channels: 

  • Online via the Prepaid Fibre Portal 
    After completing the coverage check on www.vodacom.co.za/fibre/prepaid, if your address falls within the Prepaid Fibre footprint, you will be directed to the product catalogue page. 
    From there:
    1. Select the Prepaid Fibre product that best suits your needs.
    2. Continue with the guided online self-service journey.
    3. A profile will automatically be created for you on the Prepaid Fibre Portal.
    4. Complete the required payment for installation and activation to proceed. 

Once your profile is set up, you will have a registered account that you can log into at any time to track your service, manage your account, and access self-service features. 

  • Call Centre: Contact 082 1904 for assistance. Vodacom Store: Visit any Vodacom Store for in person support. 

What are the payment options?

We have two options to get you connected, namely: PayFast and EasyPay.  

  • For Once-off, you can use both PayFast and EasyPay.  
  • For monthly recurring access, you can only use PayFast.

No contracts & no installation fees

"No contract" means you forget about lengthy contracts. Choose between a once-off purchase or set-up an automatic monthly renewal for uninterrupted service.

You will enjoy the convenience of free installation and a powerful router that can connect up to 10 devices simultaneously. 

Learn more about Fibre

Follow these simple visual tutorials to set up, manage, and troubleshoot your Vodacom Fibre connection
What is the difference between a FNO and an ISP?
FNO vs ISP

What is the difference between a FNO and an ISP?

Watch now
Prepaid vs Postpaid Fibre

Find out which option is best for you.

Watch now

Fibre Installation

Once you have ordered your Prepaid Fibre service and completed the payment, your installation will be assigned to our technical team for activation. 

A technician will visit your premises to install the fibre line and provide an integrated, WiFi enabled ONT (Optical Network Terminal), should there not be an existing installation and WiFi enabled ONT at the premise. 

After successful payment, installation and activation typically take 7 to 14 days. 

You can track the progress of your installation at any time using the Installation Tracker on the Prepaid Fibre Portal. You can also log follow up requests or submit any service-related queries using the self-service features available on the portal. 

Moving Home

Cancelling your Vodacom Prepaid Fibre service is easy. Because the service is prepaid and not contract based, you can cancel at any time simply by not making a payment for the next month. 

  • If no payment is received, your service will automatically move into a suspended state, with no penalties or cancellation fees.
  • You will have 60 days to make a payment if you wish to reactivate your service.
  • If no payment is made within the 60day period, your service will be terminated. Should you wish to use Prepaid Fibre again, you will just need to reapply. 

Cancelling Your Vodacom Prepaid Fibre Service

If you are moving to a new home, you will need to apply for the Prepaid Fibre service at your new address. This can be done via the prepaid fibre portal by placing a new order at the new address.

  • If your new address is within the Prepaid Fibre footprint, it will be treated as a new installation.
  • A technician will install the fibre line and provide an integrated, WIFI enabled ONT at your new premises, should there not have an existing installation and integrated WIFI enabled ONT at the new premises.
  • The device installed at your old address will remain there.There are no installation charges or cancellation fees associated with moving. 

Quick Support Tools

VodaPay App

  • Real-Time Balance Tracking
  • Data Usage Insights
  • And much more
Download the App

Order Tracking

Track your router delivery.

Track order

Terms & Conditions

Learn more about the fair usage policy, invoice billing and other terms  

Read terms and conditions 

Fibre FAQs

Need help? We have answers to your most frequently asked questions.

Read our FAQs

Contact Us

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Enter your details and we'll be in touch.

Call me back
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Chat with us on 082 622 3509.

 

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Online sales lead form

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Fibre special lead form

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You are one step closer to a better internet solution!

Start by checking if fibre is available in your area

    Please enter a valid address to get started.

    Save up to R9000

    Fibre is not yet available in your area.

    Don't worry, you can still enjoy speedy and reliable connectivity with our Home Internet offers.

    Vodacom

    Need Fibre? We'll call you back

    Give us your details and we'll call to help you choose the perfect plan and get you connected hassle-free.

    Great news! Fibre is available in your area.

    Please give us your information and a call centre agent will be in touch.

    Error

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    Success
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    Reference number:

    Error
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    Please try again later.

    Alternatively, you can reach us via WhatsApp at 082 622 3509 or call us on 082 1904.
    Thank you for your understanding.

    Why Choose Vodacom Fibre?

    • Free setup & router

      Get connected without extra costs. Installation, activation, and a Wi-Fi router are all included.

    • Flexible plans

      Choose from affordable month-to-month fibre options that suit your budget and lifestyle.

    • Fast & reliable speeds

      Enjoy uncapped fibre with consistent performance for work, play, and streaming.

    • Great value

      Fibre deals start from just R429 PM, with special offers to help you save more.

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    Home Internet Troubleshooting Guide

    CBU
    Home Internet Troubleshooting Guide

    Step 1: Is Your Router Supported?

    Step 2: Are You in a Coverage Area?

    • Use your home address to check coverage using the following link Vodacom Coverage Map
      • Outside coverage: Service may not work.
      • Inside coverage: Continue to Step 3.
         

    Step 3: Restart & Reinsert SIM

    1. Disconnect all devices.
    2. Remove and reinsert SIM correctly.
    3. Test connection.
      1. If fixed, you're done!
      2. If not, go to Step 4. 

    Step 4: Set Network Mode

    How to Access Router Settings:

    1. Connect to router via Wi-Fi.
    2. Open browser and enter IP address based on your Router Model:
      1. S90 / X25 (5G): 192.168.0.1
      2. Alcatel HH72: 192.168.1.1
      3. Huawei B535: 192.168.8.1
    3. Log in (password on router sticker).

    Set Network Mode:

    RouterMode
    S90 (4G)Internet Function → Mobile Networks → 4G only
    X25 (5G)Internet Function → Mobile Networks → 5G only
    Alcatel HH72Settings → Mobile Data → 4G only → Apply → Home → Connect
    Huawei B535Network Settings → Mobile Networks → 4G only → Save
    1. Test connection.
      1. If fixed, you're done!
      2. If not, go to Step 5.

    Step 5: SIM PIN

    • Is your router SIM PIN enabled/ Is your Router SIM card locked with a PIN?
      • Remove it via router settings.
      • No SIM PIN? Continue to Step 6.

    Step 6: Account Status

    • Is your account paid up?
      • If not, settle your account.
      • If yes, continue to Step 7

    Step 7: Data Balance

    • Check your Home Internet data on Vodapay
      • If low, top up.
      • If enough and you’ve tried all these steps and still need help, reach out to us on 082 135. We’re here to assist!
         
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