RED Plans

Our RED plans & rewards

RED Flexi

From R160 per month

You get: SILVER rewards.

RED Core

From R199 per month

You get: GOLD rewards.

RED VIP

From R1299 per month

You get: BLACK or DIAMOND rewards.

RED Rewards

Extraordinary rewards

Get extra movies, extra experiences and extra memories.

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Manage your plan, redeem rewards and more discounts on VodaPay

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Spend your VodaBucks on a variety of discounted offers through VodaStore. Redeem your rewards in easy steps.

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Select from Vodacom Red Plans, a mobile contract that comes with exclusive benefits. Get extra data, and other enticing rewards to fit your lifestyle.
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Vodacom Red Plans | Contracts with Great Rewards
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Life Insurance

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FREQUENTLY ASKED QUESTIONS

Life Insurance

What is Life Cover?

What is the difference between life (with/without injury benefit) and accidental death cover offered by Vodacom Life?

What is underwriting?

How is my premium calculated?

Is there a limit on the amount of cover I can get?

Will I be able to increase my cover?

Can I amend the policy any time?

When will my cover start?

How do I claim?

Why should I choose Vodacom?

What do I do if for any reason I need to complain?

Are there exclusions?

What is a beneficiary and why do I need one?

What is the difference between funeral and life insurance cover?

What is Life Cover?

Life cover is insurance that pays a sum of money to your family/ beneficiary in the event of death as a result of natural or unnatural causes. It is a promise made by your insurer to pay those who depend on you a sum of money upon your death. In return, you make regular payments called premiums.

What is the difference between life (with/without injury benefit) and accidental death cover offered by Vodacom Life?

Life: 

This benefit pays out a lump sum in the event of the life assured’s death. Only one life is covered under each policy. The life assured is the premium payer.

The policyholder can choose to add an injury benefit to the life product.

Injury: 

This benefit can be added to the life product. It is important to note that the injury benefit is not a stand-alone product, but rather an accelerator that may be added to the life product. It is an optional add-on to the life product, for which an additional premium is paid.

The injury benefit pays out a lump sum in the event of the life assured suffering from an injury or trauma resulting in:

  • Amputation,
  • loss of use of limbs and fingers,
  • burns,
  • facial disfigurement,
  • paralysis,
  • a coma,
  • visual loss,
  • hearing loss, and
  • loss of speech.

Upon the earlier of injury or death, a lump sum benefit will be paid. Where a covered injury event pays out less than 100% of the lump sum benefit, the remainder of the lump sum benefit is available for further benefit payouts, either on further injury or death, whichever occurs first. Once 100% of the lump sum benefit is paid out, the policy ceases (i.e. the lump sum benefit does not reinstate).

Note that the maximum cover for injury is R1 million rand. The maximum life cover is R1.5 million rand.

Accidental Death: 

This benefit pays out a lump sum in the event of the life assured’s death due to unnatural causes.

What is underwriting?

Underwriting is the process used to assess the riskiness of lives applying for cover and hence determine the cost of providing coverage. There are several factors that insurance companies may use to determine if you qualify for cover and to decide how much to charge you for the kind and amount of coverage you want to buy.

How is my premium calculated?

Premiums are calculated using several underwriting factors to determine your risk profile.
 

Namely:

  • Your age,
  • your gender,
  • your smoker status,
  • your income and education level, and
  • your health (for example, some pre-existing health conditions will result in additional loadings being added to the base premium).

In addition to this, the premium paid will also depend on the amount of cover you choose.

Is there a limit on the amount of cover I can get?

Cover is limited to a maximum amount of R1.5million and a minimum of R100 000. 

Will I be able to increase my cover?

Yes, this policy enables the policyholder to increase their cover at any time.

Should the policyholder decide to increase their cover, further underwriting may be required except where this is every three years on the policy anniversary or after a significant event, namely:

  • The marriage of the life assured
  • a child being born to or legally adopted by the life assured
  • the life assured purchasing a home; and/or
  • the life assured entering into a business or taking an increased interest in an existing business

Can I amend the policy any time?

Yes, while your policy is active you can apply to increase/decrease your cover or add additional benefits (for example, you may add an injury benefit to your life cover). 

Call number 082 124 and press option 3 and the consultant will guide you through the process.

Call centre operating hours: Monday-Friday, 08:30-17:00.

When will my cover start?

Your cover begins as soon as we have collected your first premium. You can choose any day of the month as your premium collection date. 

How do I claim?

  • Report the death at Home Affairs in order to receive a Death Certificate.
  • Gather all the necessary documentation (for e.g. copy of death certificate, copy of IDs for deceased and beneficiary, proof of beneficiary banking details, etc.) and complete the required forms.
  • Submit the forms to Vodacom Life via email, fax or post.
  • In the event that your beneficiaries need to claim, they should use the following contact details:

Call centre operating hours: Monday-Friday, 08:00- 16:30 

Why should I choose Vodacom?

Vodacom Life policy pays out a lump sum after the death of the person noted as the Life Assured. You can choose the level of life cover that best suits your needs and pocket.

  • Vodacom has simplified underwriting, with no medical tests. The online application process takes place in real-time, it’s simple and paperless.
  • Apply via the website or your cellphone.
  • No extensive medical examinations required.
  • Load as many beneficiaries as you like.

What do I do if for any reason I need to complain?

If at any point you are unhappy with our financial services or products, first give us the opportunity to resolve the matter as quickly as possible by using the following contact details:

Are there exclusions?

Yes, most life cover products do have exclusions. You will need to look at your specific policy to see what has been excluded. A few examples of what constitutes exclusion and may result in your claim not being paid out are:

  • Knowingly not disclosing certain information required on the form – for e.g. if you are aware of a medical condition but don’t disclose it when asked.
  • If death resulted from suicide.
  • If death occurred from natural causes within a predefined time period.
  • Participation in civil commotion, insurrection, riot, usurpation of power, terrorism or acts of terrorism.
     

What is a beneficiary and why do I need one?

Is a person/persons nominated by you who will receive the proceeds of your life insurance policy when you die.

Without a valid beneficiary, the life insurance proceeds will be paid into your estate. It is important to note that the proceeds paid into your estate will not be available immediately (in fact, this may take up to several years while the legal process is being finalised). In addition to this, once the insurance proceeds are paid into your estate, anyone you owe money can claim against this. 

What is the difference between funeral and life insurance cover?

There are few key differences between life insurance and funeral insurance.

Life insurance

  • You take out life insurance on your own life, to secure the financial wellbeing of your loved ones in the event of your death.
  • The life insurer issues a payment to your nominated beneficiary.
  • The level of cover is usually significantly higher than funeral cover, and hence is useful if the need for the insurance is to take care of your depends well into the future.

Funeral Cover

  • Funeral cover insures you and your immediate or extended family on the same policy and pays out when a death occurs and funeral and other services need to be arranged.
  • The life insurer issues payment to your nominated beneficiary on your death, which they can use to cover funeral expense.

Note that the lump sum cover amount paid on both life and funeral insurance is tax-free.

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Legal Cover

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FREQUENTLY ASKED QUESTIONS

Legal Cover

What is mediation?    

How do I get legal assistance?    

What if my policy does not cover a specific matter?

What is mediation?

Mediation involves a Mediator who assists parties in resolving a dispute outside of the courtroom. It’s about talking, listening, identifying issues, clarifying priorities and finding a compromise. Going to court is expensive and can take between 2 to 3 years for a case to be resolved – that’s a long time to wait! Our courts are overworked, and nowadays you can’t go to court before you’ve tried to mediate your case. We’ll negotiate matters and find a quick resolution that will benefit you.

How do I get legal assistance?

1.  Give us a call on 082 178 00

2.  Email your problem to [email protected]

What if my policy does not cover a specific matter?

Don’t worry! Even if your matter is specifically excluded from cover, we can still refer you to one of our Panel Attorneys nationwide. He or she will then assist you at a discounted rate. We can also refer you to a forum that can help you out in exchange for a small fee – or free of charge!

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Funeral Cover

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FREQUENTLY ASKED QUESTIONS

Funeral Cover

What is Vodacom Funeral Cover and how do I get it?

How much does Vodacom Funeral Cover cost?

How do I add beneficiaries to my Vodacom Funeral Cover?

What is the claim procedure for Vodacom Funeral Cover?

How do I lodge a complaint against Vodacom Funeral Cover?

What is Vodacom Funeral Cover and how do I get it?

Vodacom has negotiated a group life policy with Vodacom Life Assurance Company to offer you Funeral Cover as part of selected 24-month Vodacom Contracts, so that in the event of your passing, we will pay out either to your beneficiaries or into your estate.

We will pay the monthly premium on your behalf as part of the 24-month Vodacom deal you signed and you will receive Funeral Cover as part of the deal.

Please note: 

  • Not all 24-month Vodacom Contracts include Funeral Cover.
  • To get Vodacom Funeral Cover:  You must sign a participating 24-month Vodacom deal which includes Funeral Cover.

How much does Vodacom Funeral Cover cost?

The monthly premium will be paid on your behalf as part of the 24-month Vodacom deal you signed.

To verify the exact amount of cover that you qualify for, please call us on 082 178 00

How do I add beneficiaries to my Vodacom Funeral Cover?

You can call Vodacom Life Assurance on 082 178 00 to add a beneficiary or to update their details.

What is the claim procedure for Vodacom Funeral Cover?

Should you die, your beneficiary will need to provide us with certain documentation so that we can settle the claim quickly and efficiently.


Your beneficiary can contact us by:

How do I lodge a complaint against Vodacom Funeral Cover?

We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or the benefit offering, please give us a chance to resolve the matter by:

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Premature Cancellations

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FREQUENTLY ASKED QUESTIONS

Premature Cancellation Guide

What Is a Premature Cancellation?

How to Cancel Your Vodacom Contract Prematurely

What Fees are Applicable for a Premature Cancellation? 

How/Where can I pay for the Premature Cancellation Fees.

What happens when my contract reaches its end date or expires?

What Is a Premature Cancellation?

A Premature Cancellation refers to the termination of your Vodacom airtime agreement prior to the completion of its contractual term (24, 36, or 48 months). This means ending the contract before the official cancellation end date.

How to Cancel Your Vodacom Contract Prematurely

To initiate an early cancellation, please follow these steps:

  • Request a cancellation quote from Vodacom.
  • Review and approve the quote provided.
  • Make payment according to the quoted amount. Use your Vodacom account number as the reference in the subject line whe making payment.
  • Submit the following documents to [email protected]:
    • A copy of your ID
    • Signed premature cancellation quotation
    • Proof of payment
  • The cancellation quote is valid for 14 days from the date of issue.
     

What Fees are Applicable for a Premature Cancellation?

For SIM-only, device, and bundle contracts, the following charges may apply:

  • One month’s subscription fee
  • Any unbilled usage
  • Outstanding account balance
  • A final invoice for any remaining charges

How/Where can I pay for the Premature Cancellation Fees.

  • Banking App (Vodacom is listed as a public beneficiary at ABSA, FNB, Nedbank, Standard Bank, and Capitec)
  • Vodacom Walk-in Customer Care OutletsVodapay App

What happens when my contract reaches its end date or expires?

  • No cancellation fee will be charged.A 30-calendar day notice is required to process the cancellation.
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Upgrades

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FREQUENTLY ASKED QUESTIONS

Upgrades

How do I check if I am eligible for an upgrade?

When exactly can I upgrade my 24‑month or 36‑month contract?

I’ve just upgraded; when will I receive my new device?

Can I upgrade my contract if my account is in arrears?

I completed my upgrade online and am awaiting delivery. 

Why was my contract not approved?Where's my upgrade delivery / why was it cancelled?

Why did my monthly price increase after upgrade?

Can I change from SIM‑only to a device deal?

What are my upgrade options and eligibility?

Can you reverse or adjust an upgrade?

Can we downgrade the plan post‑upgrade?How do I activate the router/SIM from my upgrade?

How do I check if I am eligible for an upgrade?

You can check your upgrade date via USSD (135502#), the VodaPay App (My Account › Account Details › Upgrade Date), or WhatsApp TOBi on 082 009 8624 by typing “Upgrade”. You can also check if you are eligible for an upgrade here

When exactly can I upgrade my 24‑month or 36‑month contract?

24‑month contracts are eligible in Month 22. 36‑month contracts are eligible in Month 34. Early upgrades may incur an Early Upgrade fee.

I’ve just upgraded; when will I receive my new device?

Delivery usually takes 2–5 business days. An SMS tracking number is sent once dispatched.
 

Can I upgrade my contract if my account is in arrears?

No. Your account must be in good standing. Once outstanding balances are paid and reflected (24–48 hours), eligibility is restored.

I completed my upgrade online and am awaiting delivery. Why was my contract not approved?

The device or colour may be out of stock, affordability checks may have failed, or a lower‑tier package may be required.

Where's my upgrade delivery / why was it cancelled?

Delays may be due to stock, verification, or courier scheduling. Cancellations often relate to credit or authentication results.
 

Why did my monthly price increase after upgrade?

Your new device or plan instalment may differ, and pro‑rata charges may apply.

What are my upgrade options and eligibility?

Check via the Vodacom App, VodaPay App, or contact Customer Care.

Can you reverse or adjust an upgrade?

Reversals are possible within a limited window under Vodacom guidelines.
 

Can I change from SIM‑only to a device deal?

Yes, subject to upgrade eligibility and affordability checks.

Can we downgrade the plan post‑upgrade?

Downgrades may be limited and time‑bound depending on contract type.

How do I activate the router/SIM from my upgrade?

Insert the SIM, power on the router, and follow SMS or App activation prompts.

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Network and Connectivity

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FREQUENTLY ASKED QUESTIONS

Network and Connectivity

Internet & Connectivity

Network Coverage & Call Quality

Outages & Faults

Device & Account Support

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Repairs

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FREQUENTLY ASKED QUESTIONS

Repairs

What do I do if there is something wrong with my device?

How do I track my Vodacom device repair status?

How long does a standard repair take?

Can I get a loan phone while my device is being repaired?

Is my device still under warranty?What happens if my repair is “Out of Warranty”?

FInd out more

What do I do if there is something wrong with my device?

If your device is faulty or physically damaged, you can bring it in to the nearest Vodacom shop,  Vodacom repairs outlet where our experts will help you with all your device related problems.

How do I track my Vodacom device repair status?

Once your device is booked in, you can track it 24/7 using your Job Number (from the repair receipt) and IMEI number:

  • Online: Visit the Vodacom Repair Tracking portal.
  • TOBi: Chat to TOBi on WhatsApp (082 009 8624) and say “Track my repair.”
  • Phone: Call the Repairs Desk on 082 1944.

How long does a standard repair take?

Most repairs are completed within 24–72 hours at Regional Repair Centres, depending on spare parts availability. Devices sent to the Advanced Repair Centre (ARC) may take up to 7 business days.

Can I get a loan phone while my device is being repaired?

Yes. Vodacom stores offer loan phones and modems for the duration of your repair, subject to availability and specific terms and conditions.

Is my device still under warranty?

Most devices have a 12–24 month manufacturer warranty from purchase date. You must provide original proof of purchase. Physical damage, screen cracks, or liquid damage will void the warranty.

What happens if my repair is “Out of Warranty”?

If the warranty has lapsed or there is physical damage, you will receive a written quotation. You have 10 calendar days to accept it. Repairs start only after acceptance and, if required, payment of a deposit.

Find out more

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Managing your contract

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FREQUENTLY ASKED QUESTIONS

Managing your contract

What happens if my contract expires and I don’t upgrade?

Can I switch to Prepaid and keep my number?

Can I change my price plan during my contract?

What's my contract end date and notice requirement?

Can I get a paid‑up letter?

Why is a number still active on my profile?

Can I keep my number after cancellation?

How do I handle deceased‑estate transfers?My upgrade or contract details are incorrect. What should I do?

Why has my credit or reversal not reflected?

My billed usage appears incorrect — how is that possible?

I’m billed incorrectly for Fibre/Fixed Line — what should I check?

Why am I still billed after porting out?

My device financing or trade‑in amounts seem incorrect — why?

Why has my refund not yet been processed?

Why didn’t I get pre‑notice of adjustments?

What are the working hours for sales/after‑sales?

What happens if my contract expires and I don’t upgrade?

The contract moves to month‑to‑month. You keep your plan and can cancel or upgrade anytime with notice.

Can I switch to Prepaid and keep my number?

Yes. Complete the term or pay early cancellation fees, then migrate to prepaid after the 30‑day notice period.

Can I change my price plan during my contract?

Upward migrations are usually free; downward migrations may incur a fee.

What's my contract end date and notice requirement?

The end date appears in the Vodacom App. A 30‑day notice period applies.

Can I get a paid‑up letter?

Yes. It can be issued once the account is fully settled.

Why is a number still active on my profile?

This may be due to linked profiles, pending cancellations, or porting delays.

Can I keep my number after cancellation?

This may be due to linked profiles, pending cancellations, or porting delays.

How do I handle deceased‑estate transfers?

Submit required estate documents to Vodacom’s Deceased Accounts team.

My upgrade or contract details are incorrect. What should I do?

Log a formal dispute for investigation.

Why has my credit or reversal not reflected?

Credits may be delayed or may not have processed successfully.

My billed usage appears incorrect — how is that possible?

Background data usage by apps or the device may occur.

My billed usage appears incorrect — how is that possible?

Background data usage by apps or the device may occur.

Why am I still billed after porting out?

Port‑out delays or incomplete processing may cause continued billing.

My device financing or trade‑in amounts seem incorrect — why?

Financing discrepancies or missing trade‑in credits may be the cause.

Why has my refund not yet been processed?

Financing discrepancies or missing trade‑in credits may be the cause.

Why didn’t I get pre‑notice of adjustments?

Financing discrepancies or missing trade‑in credits may be the cause.

What are the working hours for sales/after‑sales?

Financing discrepancies or missing trade‑in credits may be the cause.

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Life Insurance, Funeral & Legal Cover

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FREQUENTLY ASKED QUESTIONS

Life Insurance, Funeral & Legal Cover

Life Insurance

Funeral Cover

Legal Cover

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