Redemption of Vodabucks earned on Post Paid Contracts

•    Contract Terms and Conditions apply which can be located at www.vodacom.co.za
•    The deals are valid from the 7th of November to the 6th of December 2024
•    The offering is currently only available to contracts taken through the Vodacom Online channel and only where there is a Vodabucks allocation on the deal description.
•    Customers taking up a post-paid deal which includes Vodabucks are required to opt-in to the Loyalty Programme using the mobile number linked to the contract price plan.

•    To opt-in, customers are required to:

o    Download the VodaPay app from Google Play Store or the Apple App store.

o    VodaPay is currently not available on Huawei App Gallery and will be available soon.

o    VodaPay is compatible with most smartphones - Android version 4.4 and above, as well as Apple version 9.0 and above.

o    Once downloaded, enter the mobile number that is linked to the postpaid contract taken out, and verify it with the OTP that will be sent to that number.

o    Add your name and surname as per your identity document.

o    Add your email address to your profile.

o    Create a 5-digit login PIN.

o    Accept the T&C's.

o    Connect your biometrics (facial/fingerprint security) if you wish, and you’re ready to use the VodaPay app.

o    Select the Vodabucks menu and follow the opt-in prompts.

o    Vodabucks will be allocated once-off within 7 working days of contract activation.

o    Vodabucks received on a post-paid contract will be auto-banked therefore the customer does not need to bank their Vodabucks.

o    Vodabucks earned on taking out the postpaid contract will be valid for 90 days from date of allocation.

FAQ’s

What is Vodabucks?

•    Vodabucks is Vodacom’s exclusive Rewards Programme that rewards you for being a Vodacom customer.

•    The Vodabucks Rewards Programme is free to join for all Vodacom customers.

•    The VodaBucks Loyalty Programme provides you with a chance to get rewards that enhance your lifestyle.

•    You can purchase goods and services with your VodaBucks through the VodaStore.

•    Joining the VodaBucks Rewards Programme means you will earn VodaBucks when using our qualifying Vodacom services.

•    Once you bank your bucks, you can then spend them on a wide range of products and services in the VodaStore.

What is the VodaStore?

•    The VodaStore is where the excitement really kicks in.

•    This is an online platform for you to discover amazing rewards that you can spend your banked Vodabucks on.

•    Rewards in the VodaStore include:
o    Airtime and data bundles
o    Gadgets, Tech Electronics and Appliances
o    Home, Food and Grocery rewards
o    Fashion, Lifestyle and Travel rewards
o    ... and MORE

How can I use my VodaBucks to make purchases in the VodaStore?

•    You can purchase products and services through different payment methods.

•    In the VodaStore, payment methods include:
o    Credit/cheque card payments
o    Airtime (on GSM purchases only
o    VodaBucks only; and/or
o    Combination of VodaBucks and card payments

•    Partial payments are allowed within the VodaStore but will be governed in line with the VodaBucks Rewards Programme rules (i.e. payment options of products and services within the VodaStore remain at the discretion of Vodacom, with the only universal payment option being VodaBucks).

•    VodaBucks combination with cash/credit or cheque payment will always be presented.

•    You cannot decide the VodaBucks and cash combination you want to opt for, this will always be predefined in line with the rules of the rewards programme.

What can I purchase in the VodaStore?

•    The items sold in the VodaStore include physical goods and coupons (which expire after a certain period, and which will be communicated to you via SMS).

•    Items available for purchase in the VodaStore are subject to stock availability and offerings are subject to change.

•    Items available through the VodaStore are detailed in the product description.

•    Any additional items or features included in the product image are not included in the purchase.

•    Once you have made a purchase, you will receive a notification regarding the fulfilment of your order.

•    VodaStore delivers within the borders of South Africa.

How can I contact the Vodacom Rewards and Loyalty team?

•    Call us on 082 135 to track your VodaStore order or for any other Vodabucks related queries. For queries around vodabucks received on a postpaid contract taken out, please keep your order number handy for reference purposes.

What is the redemption rate of VodaBucks?

•    You will be able to redeem VodaBucks on selected items in the VodaStore at a redemption rate set in line with the VodaBucks Rewards Programme rules as set by Vodacom at its discretion.

How do I get the benefit?

•    Each mobile number must opt-in by confirming details and accepting the promotion terms and conditions to activate your benefit via the VodaPay all.

How to earn Vodabucks?

•    Every week, you’ll be able to earn Vodabucks by enjoying any of our qualifying services linked to behavioural goals, settling your bill or recharging with data or airtime.

•    Once you’ve earned, your Vodabucks will be allocated directly to your mobile number.

What is the new feature added to Vodabucks?

•    We have added a new banking feature to Vodabucks to allow you to earn and bank your bucks to redeem great rewards.

How do I bank my Vodabucks?

•    To bank your Vodabucks instantly, you can use the VodaPay app, keep an eye out for your banking notification on the Vodabucks homepage.

Why does my unbanked Vodabucks account reset on Saturday?

•    The Vodabucks rewards cycle runs from Saturday to Friday.

•    Every Saturday, your unbanked Bucks resets to zero and you’ll wake up with a clean slate ready to start earning, banking and spending more Vodabucks in the new weekly cycle.

•    Your banked Vodabucks are stored in your Vodacom wallet, ready for you to spend.

Will I get reminders to bank my Vodabucks before they expire?

•    Don’t worry, we’ll remind you every Wednesday and Friday morning to bank your bucks so you never miss out on your well-deserved rewards.

•    Keep an eye out on your phone, on the Vodabucks homepage, as we’ll send you push notifications and / or SMS reminders.

How often can I bank my Vodabucks?

•    You can bank your bucks as often as you like during the week, but make sure you’ve banked what you’ve earned in the Saturday to Friday cycle before the Friday midnight cut-off.

•    After this, any unbanked Bucks expired.

My child / partner uses another mobile number which is under my name, will the other mobile number qualify for the benefit?

•    Benefits are allocated per the mobile number and the contract price plan which the number belongs to.

•    Benefits can only be accessed and redeemed by the persons above the age of 18 years.