Once you've completed your application, your order is processed and added to the network build plan.
The fibre network is then rolled out in your area according to the build schedule.
The installation partner will contact you for an appointment to survey your home and plan the installation.
Once the installation plan is agreed upon, a separate appointment will be made with you for the installation partner to install the Vodacom Fibre service and required equipment at your home.
Can I take my Vodacom Fibre Broadband service with me if I relocate?
Service relocations will be allowed subject to the availability of fibre infrastructure at the location you're moving to.
If our Vodacom team can provide Internet services at your new location, you'll be offered a service similar to the service you had at your previous location. However, you will incur additional costs relating to the provisioning of the service at the new location.
Please note: If the relocation is to an area without a fibre network, then your current contract may be cancelled without any penalty and you'll remain liable for the cost of the Customer Premises Equipment (WiFi-enabled router).
Once you've completed your application, your order is processed and added to the network build plan.
The fibre network is then rolled out in your area according to the build schedule.
The installation partner will contact you for an appointment to survey your home and plan the installation.
Once the installation plan is agreed upon, a separate appointment will be made with you for the installation partner to install the Vodacom Fibre service and required equipment at your home.
Can I take my Vodacom Fibre Broadband service with me if I relocate?
Service relocations will be allowed subject to the availability of fibre infrastructure at the location you're moving to.
If our Vodacom team can provide Internet services at your new location, you'll be offered a service similar to the service you had at your previous location. However, you will incur additional costs relating to the provisioning of the service at the new location.
Please note: If the relocation is to an area without a fibre network, then your current contract may be cancelled without any penalty and you'll remain liable for the cost of the Customer Premises Equipment (WiFi-enabled router).
Vodacom Payments Services Company and Vodacom (Pty) Ltd (collectively called “Vodacom”) is running the Food Voucher Competition where new and existing VodaPay followers stand a chance to win 2 Kauai food vouchers valued at R57 and 3 Burger King vouchers valued at R86 which will be redeemable instore only.
All participants during the term of the Competition agree to be bound by the following Terms and Conditions:
Duration
The Competition is open to all new and existing VodaPay social media followers from 11 March - 21 March 2024
(the “End Date”).
The duration of the Competition may be extended or curtailed at the discretion of Vodacom.
Customers must complete all the following actions to qualify:
Execute on the specific stipulated action on the VodaPay social media platforms.
Download VodaPay
Tell us what’s your favourite voucher on the VodaPay app
Take a screenshot of it, share it with us.
Tag VodaPay with the #VodaPayVouchers
Stand a chance to win 2 Kauai food vouchers valued at R57 and 3 Burger King vouchers valued at R86
5 customers stand a chance to win 2 Kauai food vouchers valued at R57 and 3 Burger King vouchers valued at R86.
Eligibility
Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
The Competition is only open to natural persons (at least 18 years and older). Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
This competition is only open to new and existing VodaPay social media followers that complete the required entry mechanics during the stipulated times.
Employees, directors and agents of Vodacom Group Companies and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are eligible to participate in this Competition.
Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
Valid Entry
To stand a chance of winning in the Competition, Consumers need to execute on the specific stipulated action on the VodaPay social media platforms.
Download VodaPay
Tell us what’s your favourite voucher on the VodaPay app
Take a screenshot of it, share it with us.
Tag VodaPay with the #VodaPayVouchers
Stand a chance to win 2 Kauai food vouchers valued at R57 and 3 Burger King vouchers valued at R86
Participants may enter multiple times, by entering on different platforms. However, each entrant may only win once
There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 11 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable.
Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
Prize draw
One winner will be selected at the end of the month. The winners will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winners will be notified within three (3) working days after he / she has been selected and verified as a winner.
Winners will be selected at random.
Winner Validation
All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, (VMLY&R), who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
Vodacom (and / or ‘VMLY&R’) will use reasonable efforts to contact the winners via direct message on their social media profile, or via a phone call based on the contact details provided by the participants to participate in the Competition.
Vodacom (and / or ‘VMLY&R’) shall attempt to contact the winners for a period of 3 (three) normal working week days after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant.
Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
The winners’ name and location will be displayed on VodaPay social media platforms at the platform’s discretion.
If only one winner in the competition: Vodacom shall request the winner’s consent in writing to his / her image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after he / she has been announced as the winner. The winner may decline the use of his / her image and/or likeness by Vodacom.
If more than one winner in the competition: Vodacom shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.
Prize Delivery
Winner will be contacted via direct message on the relevant social media platform. Winner to share full name and contact details.
Cash to be transferred to winners’ VodaPay wallet.
If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Competition as well as in regard to the prizes shall terminate. Collection of prizes stipulated below:
Personal information
User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
Vodacom may from time to time make promotional codes (“promo codes”) available for use on the VodaPay App for purposes of purchasing products on the VodaPay App. Promo Codes can only be redeemed while they are valid and their expiry dates cannot be extended.
This R50 Promo Code promotion will commence on 12 April 2024 and end on 30 April 2024 and is available to eligible customers who will be contacted via SMS.
A promo code is a discount voucher that you can only use to buy in the VodaPay app and is for a single use. Only one Promo Code can be used at a time with a transaction.
You can redeem this promo code when you checkout on the VodaPay app.
A promo code can only be redeemed at participating Merchants. The following Merchants do not support promo code payments: Makro, Builders, KFC, Booking.com, PG Glass, CrunchyID, My Toy, Organic Shop SA, Sweat 1000 and Pingo 4 Sure.
A promo code is redeemed in full if the promo code amount is the same as the transaction amount. It is also redeemed in full if the promo code amount is less than the transaction amount, and in this case funds from a bank card payment or VodaPay Wallet can be used to pay for the remaining balance of the transaction amount.
A promo code is redeemed partially if the promo code amount is more than the transaction amount, and in such a case you forfeit the balance of the promo code.
A promo code can only be used with payments completed with a bank card or a VodaPay wallet.
You will only be eligible to redeem this promo code if you are directly contacted through an SMS. This code is non-transferrable, cannot be shared and is not redeemable in cash.
This promo code may only be redeemed once before the promotion end date. Promo Codes are issued in Vodacom’s sole discretion and Vodacom is entitled to, at any time, correct, cancel or reject such Promo Code for any reason, including but not limited to, in instances where Promo Codes are distributed in an unauthorised manner. Customer cannot earn Promo Codes and do not have a right to a Promo Code. Promo Codes are issued subject to the relevant terms and conditions.
Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “#CarbonFoodprint Cook-Off” Competition (the “Competition”) where three (3) lucky customers stand a chance to win a R1000 grocery voucher each as well as the opportunity to participate in the #CarbonFoodprint Cook-off competition. The three (3) lucky customers must each bring 3 friends to join them at the cookoff at Vodacom World, Midrand, Gauteng. Each of the three (3) groups will cook a meal and one (1) group stands a chance to win a R30 000.00 cash prize.
All participants during the term of the Competition agree to be bound by the following Terms and Conditions:
Duration
The Competition is open to all Vodacom customers residing in Gauteng, from 09h00 on 08 April 2024 to 23h59 on 14 April 2024 (the “End Date”).
The duration of the Competition may be extended or curtailed at the discretion of Vodacom.
Prizes
Three (3) lucky entrants stand a chance to win a R1000 grocery voucher each. The total value of the voucher prizes is R3000 (three thousand Rand).
The same three (3) entrants will also get an opportunity to compete in the CarbonFoodprint Cook-off competition together with three (3) of their friends (three (3) teams of four (4) participants). One (1) of the three (3) teams stand a chance to win a R30 000.00 cash prize in the CarbonFoodprint Cook-off competition.
Eligibility
Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
The Competition is only open to natural persons (18 years and older) who are Vodacom customers. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
Only entrants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
Participants must reside in South Africa, Gauteng and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
Travel to Vodacom World, Midrand, Gauteng to participate in the CarbonFoodprint Cook-off competition, as well as any other ancillary expenses, are for the account of the respective participants.
The Cook-off participants must sign an indemnity form before participating in any onsite activities.
Valid Entry
In order to stand a chance of winning in the Competition, -
Qualifying entrants must respond to a social media (Facebook, TikTok and twitter/X) campaign stating how they are reducing, recycling, and reusing products in efforts to cause less impact on the environment. This will be how they are showing their love to the planet – they will do this through written text, videos, or imagery;
The best three (3) submissions will receive a R1000 grocery voucher each and will also be invited to the CarbonFoodprint Cook-off to compete in a cooking competition for a chance to win R30 000.00;
Entrants must use the #CarbonFoodprint hashtag for their entry to qualify;
Entrants must follow @Vodacom and remain a follower until the end date.
Participants are not allowed to enter multiple times.
There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 12 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable.
Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
Prize draw
A panel of judges will select the best three (3) submissions to the Question: “How are you showing love to the planet? Are you reducing, recycling, reusing or all three? Show and tell us in the comments. Don’t forget to include the hashtag #CarbonFoodprint and tag @Vodacom to qualify” as the three (3) winners of the R1000 grocery vouchers.
A panel of judges will select one (1) of the three (3) winners, together with three (3) of their friends, as the winner in the CarbonFoodprint Cook-off competition for the R30 000.00 cash prize.
Winner Validation
All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, Freshminds and VML, who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
Vodacom and Freshminds and VML will use reasonable efforts to contact the winners via direct messaging on their social media profile on the contact details provided by the participants to participate in the Competition.
Vodacom and Freshminds and VML shall attempt to contact the winners for a period of 1 (one) normal working weekday after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant.
Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
The winners’ name and location will be displayed on vodacom.co.za/competition_winners after a period of 5 (five) working days subsequent to notification of the winners.
Prize Delivery
The grocery vouchers will be sent electronically on email or SMS to an email address or cellphone number confirmed in writing by the selected winners.
The cash prize will be paid directly into the winning team’s leader’s bank account from Vodacom’s partner, Freshminds after proof of banking from the bank in question has been received.
In order to effect arrangements required for the prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, contact number and physical address, with a Vodacom approved third agency, Freshminds, for distribution of the prize items, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
The vouchers are not transferrable and may not be redeemed for cash.
If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Competition as well as in regard to the prizes shall terminate.
Personal information
User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
Vodacom “#CarbonFoodprint Cook-Off” Competition (the “Competition”) where three (3) lucky customers stand a chance to win a R1000 grocery voucher each as well as the opportunity to participate in the #CarbonFoodprint Cook-off competition
Free router
