Black Friday 2025
Samsung TV Redemption Journey
If you purchased the Vodacom Home Internet + Samsung TV Black Friday deal, follow the steps below to redeem your Samsung TV.
Step 1
Receive your Home Internet + TV voucher
After you’ve placed your order online, your Home Internet router and a printed Samsung TV voucher will be delivered to your address.
The voucher will be included in your delivery package.
Step 2
Your TV voucher
Your printed Samsung TV voucher explains how to redeem your TV and includes your unique QR code.
Keep this voucher in a safe place until your TV is delivered.
Step 3
Scan your QR code and complete your details
- Open your phone’s camera and scan the QR code printed on your voucher.
- The QR code will take you directly to the Samsung TV Redemption website.
Complete the online form with your:
- Full name
- Delivery address
- Contact number
- South African ID number
- Valid TV License number
- Upload the documents requested on the form — usually your ID copy, TV License, and proof of purchase.
-Before submitting, check that all your information and documents are correct.
Step 4
Samsung validates your claim
-Samsung will validate your claim and process your order.
- Once complete, you’ll receive a confirmation email from Samsung
Step 5
TV delivery
-After your claim is approved, Skynet (Samsung’s delivery partner) will contact you to arrange delivery of your TV.
- Delivery usually takes place within 2–3 working days after validation.
Samsung TV Support
It’s important to report your issue within the correct time frame:
Type of issue | When to report | Description |
OBF (Out of Box Failure) | Within 7 days | The TV was tested before sale and has a manufacturing defect. |
DAP (Defective After Purchase) | Within 7 days | The TV has a manufacturing defect found after purchase. |
CPA (Consumer Protection Act) | Within 6 months | The TV has a manufacturing defect covered under CPA. |
Concealed Damage | Within 1 day | Cosmetic damage not visible on packaging (found in-store or within 24 hours of purchase). Damage due to incorrect handling or installation is not covered. |
If you experience a problem with your TV, please contact Samsung:
Call the Samsung Call Centre on 0860 726 222. The team will assist you with troubleshooting or starting a return process.
If your TV is "damaged", you have two options to log a damaged TV:
Option 1: Return your damaged TV to the store
- Contact the Samsung Dealer Desk or call 0860 726 7864.
- Request “In-Home OBF / CPA / Concealed Damage.”
- The store to provide your contact details, physical address, model number, serial number, and a short description of the defect.
- Samsung’s Assessment Team (ASC) will arrange a direct exchange with you and Samsung. If Samsung doesn’t have stock, they’ll refer the request to the Dealer to assist with a replacement.
Option 2: Log your damaged TV from home
- Contact the Samsung Dealer Desk directly on 0860 726 7864.
- Request “In-Home OBF / CPA / Concealed Damage.”
- Provide your contact details, physical address, model number, serial number, and a short description of the defect.
- Samsung’s Assessment Team (ASC) will arrange a direct exchange with you and Samsung. If Samsung doesn’t have stock, they’ll refer the request to the Dealer to assist with the replacement.