Managing Your Fibre Service

Restarting your Vodacom Fibre router

To restart your Vodacom fibre router, simply unplug the power cord from the router and leave it unplugged for 30 seconds to a minute. Then, plug it back in, and the router will power up again. This will effectively restart the router and resolve any minor connection issues. 


Detailed Steps:

  1. Unplug the power cord: Find the power cord connected to your Vodacom fibre router and unplug it from the wall and the router itself.
  2. Wait: Allow the router to sit unplugged for at least 30 seconds to a minute.
  3. Plug it back in: Reconnect the power cord, plugging it back into the wall and the router.
  4. Wait for it to restart: The router will power up again, and you may see lights on the front of the router as it boots up. 

 

Alternative Method (if the power button is not present):

  • Some older routers might not have a power button. In these cases, you can simply unplug the power cord and wait, then plug it back in. This is the same as pressing the power button. 

 

Additional Tips:

  • If the issue persists, try a different Ethernet cable to rule out a damaged cable.
  • If you still can't connect, contact Vodacom customer support.
  • You can also try a factory reset, which will restore the router to its default settings, but you will need to reconfigure it afterwards


     

Restarting your Vodacom Fibre router

If your Vodacom fibre service is down, you should first check if it's a widespread outage by consulting downdetector.co.za or contacting Vodacom Fibre Support directly at 082 1904. If it's not a widespread issue, you can try troubleshooting steps like restarting your devices and router. If the problem persists, report it to us at Vodacom Fibre Support at the same number, or email us at [email protected] 

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