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NBA League Pass Monthly

Package ID
NBA-monthly-R13999
Service ID
package:p-pmconnect-nba
Description
Get NBA League Pass with 24 Hour Free Trial and unlock the ability to watch all LIVE NBA GAMES and access an expansive archive of classics, condensed game replays, and more.
Duration
Monthly
Package Inclusions
VFS Streamy Package Inclusion Key
Free Trial
VFS Streamy Package Inclusion Value
1 Day
VFS Streamy Package Inclusion Key
Devices
VFS Streamy Package Inclusion Value
All Devices
VFS Streamy Package Inclusion Key
Ads
VFS Streamy Package Inclusion Value
Ad Free
VFS Streamy Package Inclusion Key
Access
VFS Streamy Package Inclusion Value
Mobile Connection Required
Partner Key
NBA
Subscription Type
Video
Package Type
Recurring
Promote
Off
Price
R139.99
Backend Name
NBA League Pass Monthly
Price in Cents
13999
Displayed
On
Backend Duration
Duration_0
Click-out link
https://za-vod.view-sport.live/show-m?ts=StreamyM
Backend System
Fusion
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WWE Wrestle Club Monthly

Package ID
wwe_wrestcleclub_monthly_r13999
Service ID
package:p-pmconnect-wwe
Description
Our content portal will keep you up to date with the latest video clips and give you the ability to personalise your phone with wallpapers, all at your fingertips.
Duration
Monthly
Package Inclusions
VFS Streamy Package Inclusion Key
Free Trial
VFS Streamy Package Inclusion Value
1 Day
VFS Streamy Package Inclusion Key
Devices
VFS Streamy Package Inclusion Value
All Devices
VFS Streamy Package Inclusion Key
Ads
VFS Streamy Package Inclusion Value
Ad Free
VFS Streamy Package Inclusion Key
Access
VFS Streamy Package Inclusion Value
Mobile Connection Required
Partner Key
WWE
Subscription Type
Video
Package Type
Recurring
Promote
Off
Price
R139.99
Backend Name
WWE Wrestling Club Monthly
Price in Cents
13999
Displayed
On
Backend Duration
month
Click-out link
https://za.wrestleclub.co/duo-m?ts=StreamyM
Backend System
Fusion

New RED Integrated pricing update 2026

CBU

New RED Integrated Pricing Update 2026

Keeping you connected to what matters most
We’re committed to giving you a fast, smooth, and reliable experience. To support ongoing improvements, an annual price update will take effect as follows:
  • From 1 February 2026 for new contracts and upgrades finalised before 31 October 2025.
  • From 1 March 2026 for new contracts and upgrades finalised 1 November – 31 December 2025. 
  • From 1 April 2026 for new contracts and upgrades finalised 1 January – 05 February 2026.
 
Here’s what this means for our customers:
  • Stay connected during outages with stronger backup systems
  • Stream and browse seamlessly with faster 4G and 5G speeds
  • Enjoy world-class performance with infrastructure upgrades
  • Get easy, effortless help with extra digital support
Thank you for choosing Vodacom, South Africa’s Champion Network, to keep you connected in 2026.
 
See your specific plan details below:

RED Integrated – Hybrid Plans

Price Plan NamePrice (incl. VAT)New Price (incl. VAT) 
RED 1GB 50min Top-upR270,00R292,00
RED 2GB 100min Top-upR350,00R378,99
RED 3GB 100min Top-upR410,00R443,00
RED 3GB 250min Top-upR560,00R605,00
RED 6GB 100min Top-upR560,00R605,00
RED 6GB 250min Top-upR735,00R793,99
RED 6GB 750min Top-upR935,00R1010,00
RED 12GB 250min Top-upR935,00R1010,00
RED 12GB 750min Top-upR1135,00R1226,00
RED 18GB 250min Top-upR1135,00R1226,00
RED 18GB unlimited Top-upR1574,99R1701,00
Red 4GB 250min Top-UpR609,99R659,00
Red 6GB 500min Top-UpR835,00R902,00
Red 9GB 500min Top-UpR935,00R1 010,00

RED Integrated Postpaid - New Plans

Price Plan NamePrice (incl. VAT)New Price (incl. VAT) 
RED 1GB 50minR255,00R276,00
RED 2GB 100minR315,00R341,00
RED 3GB 100minR375,00R406,00
RED 6GB 100minR525,00R567,00
RED 3GB 250minR525,00R567,00
RED 6GB 250minR675,00R730,00
RED 6GB 750minR875,00R946,00
RED 12GB 250minR875,00R946,00
RED 12GB 750minR1075,00R1160,99
RED 18GB 250minR1075,00R1160,99
RED 18GB unlimitedR1475,00R1594,00
Red 4GB 250minR575,00R621,00
Red 6GB 500minR775,00R837,00
Red 9GB 500minR875,00R946,00

Postpaid Price Increase FAQ’s

1. Why is there a price increase?

To keep you – and millions of South Africans – connected to the people and moments that matter most is at the heart of who we are. And to help achieve this, we continuously invest in our network to give you a fast, smooth, and reliable experience. To support these improvements, there will be an annual price update from 1 February 2026.

2. When will the annual price increase come into effect?

From 1 February 2026.

3. Will the annual price increase be applied to all plans?

The following postpaid contract plans: RED Integrated, RED Flexi, RED VIP, Home Internet (FWA), Mobile Broadband (SIM-Only data), and Legacy plans will be impacted by the price increase.

4. How do I know what price plan I am on?

Open the VodaPay app and then follow this pathway: View all > My account > Account details > Manage my number

5. What will my specific price increase be?

Have a look at your plan details below. 

Plan PageLink
RED Integrated - Newhttps://www.vodacom.co.za/vodacom/shopping/plans/new-red-integrated-pricing-updates-2025 
RED Integrated - Oldhttps://www.vodacom.co.za/vodacom/shopping/plans/old-red-integrated-pricing-updates-2025 
RED VIP pricing updates 2025https://www.vodacom.co.za/vodacom/shopping/plans/red-vip-pricing-updates-2025 
RED Flexi pricing updates 2025https://www.vodacom.co.za/vodacom/shopping/plans/red-vip-pricing-updates-2025 
Home Internet Pricing Update 2025https://www.vodacom.co.za/vodacom/shopping/plans/home-internet-pricing-updates-2025 
Large MMB Pricing Update 2025https://www.vodacom.co.za/vodacom/shopping/plans/home-internet-pricing-updates-2025 
MMB Pricing Update 2025https://www.vodacom.co.za/vodacom/shopping/plans/mmb-pricing-updates-2025 
Legacy Pricing Update 2025https://www.vodacom.co.za/vodacom/shopping/plans/legacy-pricing-updates-2025
6. Will this change my device financing?

No. We’ve absorbed additional costs to keep device fees, SMS and MMS rates and out-of-bundle data rates unchanged.

7. Are you allowed to change the price?

Vodacom reserves the right to update their terms and conditions as long as customers are made aware of any changes at least 20 working days beforehand. This also doesn’t breach Consumer Protection Act  as the increase is in line with inflation.

8. What if I only just signed my contract?

You’ve joined us during our annual price increase period, however we do understand your cost pressures. That’s why all new and upgrading customers will be given a 2 (two) months grace period.  Please see grace period timelines below.

CUSTOMER BASECOMMS DATEEFFECTIVE PRICE UPDATE DATE
Inflows & Upgrades
01 Nov – 31 Dec 2025		27 January 202601 March 2026
Inflows & Upgrades
01 Jan – 31 Jan 2026		13 February 202601 April 2026
Inflows & Upgrades
01 Feb – 05 Feb 2026		13 February 202601 April 2026
9. Does the price increase apply to family deals with three lines?

Yes, if the lines are chargeable then price increase will apply.

10. Does the price increase apply to 2025 Black Friday promotions?

Black Friday deals and promotions have been granted a 2-month grace period.  Their increase will be effective 01 March 2026.

11. Does the price increase apply if I’m no longer under contract and on a month-to-month basis?

Yes, it applies to all postpaid contract customers (in-contract and out-of-contract). Those out of contract may experience higher costs because of promotional add-ons and/or discounts falling away at the end of the contract term.

12. I didn’t get any notification of this update?

Vodacom began sending SMS and email notifications to customers about the price increase from 08 December 2025. Please see below table when price increase will impact customers who sign up or upgrade from 01 November 2025.

CUSTOMER BASECOMMS DATEEFFECTIVE PRICE UPDATE DATE
Inflows & Upgrades
01 Nov – 31 Dec 2025		27 January 202601 March 2026
Inflows & Upgrades
01 Jan – 31 Jan 2026		13 February 202601 April 2026
Inflows & Upgrades
01 Feb – 05 Feb 2026		13 February 202601 April 2026
13. How do I change or cancel my plan?

Contact Customer Care on 135 and an agent will help you.

 

*The details presented were accurate at the time of issuance. For the most current and verified information, please consult your official billing statement.

Page Description
Vodacom is committed to delivering reliable connectivity on SA’s Champion Network. In today’s challenging environment, we’re investing more than ever to ensure your experience remains seamless.
These investments are essential to sustain the quality you expect. As part of this commitment, to sustain these improvements and protect your connectivity, your average monthly bill increases by up to 9%, effective 01 February 2026.
Page Title
New RED Integratedpricing update 2026
Keywords
New RED Integratedpricing update
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/shopping/plans/new-red-integrated-pricing-updates-2025

Postpaid Fibre Support

CBU

Postpaid Fibre Support

Get the most out of your Fibre connection. Find everything you need to set up your hardware, manage your network, and unlock ultra-fast speeds for your entire home.
Tool Icon

Fibre Installation


Waiting for Fibre? Track your install now.

Read more
Wifi Icon

Managing Your Fibre Service

Stay in control – manage your fibre easily.

Read more
Performance Optimisation

Performance Optimisation

No lag, no limits – how to get peak performance.

Read more
Moving Icon

Moving Homes or Cancelling Fibre

Cancel or move fibre – quick and easy.

Read more

Having Trouble with Your WiFi?

Follow these simple visual tutorials to set up, manage, and troubleshoot your Vodacom Fibre connection
Moving to Vodacom Fibre
Moving to Vodacom Fibre

Stuck with slow internet? Time to switch your ISP.

Watch now
What is the difference between a FNO and an ISP?
FNO vs ISP

What is the difference between a FNO and an ISP?

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Prepaid vs Postpaid Fibre

Find out which option is best for you.

Watch now
An advertisement for Vodacom Fibre featuring a white, four-antenna S90 Ultra Router against a solid red background. The text on the left reads: "Vodacom Fibre introduces the S90 Ultra Router, the next-generation router for the smart, connected home." The Vodacom logo is visible at the bottom of the router.
Introducing the Vodacom S90 Ultra Router

Powering the Ultimate Home Connection

Watch now

Quick Support Tools

VodaPay App

  • Real-Time Balance Tracking
  • Data Usage Insights
  • And much more
Download the App

Order Tracking

Track your router delivery.

Track order

Terms & Conditions

Learn more about the fair usage policy, invoice billing and other terms  

Read terms and conditions 

Fibre FAQs

Need help? We have answers to your most frequently asked questions.

Read our FAQs

Contact Us

Call us phone icon

Enter your details and we'll be in touch.

Call me back
Whatsapp icon

Chat with us on 082 622 3509.

 

WhatsApp us
Page Description
Get expert help with your Vodacom Fibre. Track your installation, find router setup guides, optimize Wi-Fi performance, and learn how to move your connection.
Page Title
Vodacom Fibre Support: Troubleshooting, Setup & FAQs
Keywords
Vodacom fibre support, fibre troubleshooting, Vodacom fibre installation
Weight
0
Page Category
Products
Help & support
Page URL
/vodacom/shopping/home-internet/hub/fibre-support

Home LTE and 5G Support

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LTE and 5G Support

Ready to go wireless? Access all the tools and guides you need to set up, manage, and optimize your 5G or LTE Home Internet in minutes.
Tools icon

Setup & installation

Find out more about setting up and installing your 5G or LTE.

Read more
Wifi Icon

Managing your 5G & LTE

Learn more about managing your 5G or LTE service.

Read more
Question Icon

Device & network support

Find out more about how to get device and network support.

Read more

Having Trouble with Your WiFi?

Follow these simple visual tutorials to set up, manage, and troubleshoot your Vodacom LTE/5G connection.
Intro graphic for Vodacom Home Internet troubleshooting featuring a white Huawei-style router, a SIM card, and a 'Home Internet' logo against a blue and red branded background.
Vodacom Home Internet Troubleshooting Guide

Struggling with slow home internet, buffering videos, or Wi‑Fi dead zones?

Watch now
Intro graphic for Vodacom Home Internet showing a white LTE router, a SIM card, and the 'Home Internet' branding on a red and white background.
Find the Perfect Spot for Your Wi‑Fi Router!

Where you place your router matters. Put it in a central area, lifted off the floor, and away from walls or large appliances.

Watch now

How to link Home Internet on VodaPay

Buying additional data

To pushcase additional data from your Vodacom 5G or LTE conection, you can dial *135# from your Vodacom phone, log into My Vodacom, or use the Vodapay app. You can also buy data through the Vodacom website or app, at a Vodacom store, or by visiting a financial institution.

Download the App
Infographic showing a 4-step guide on how to link Home Internet to the VodaPay app. Steps include opening My Vodacom, clicking Manage lines, selecting Add a product, and entering the Home Internet number.

Quick Support Tools

VodaPay App

  • Real-Time Balance Tracking
  • Data Usage Insights
  • And much more
Download the App

Fair Usage Policy

Big data user? Find out about our fair usage polic. 

Read our FAQs

Approved Routers

Find out what routers are approved for your Home Internet connection.

View list

Home Internet LTE and 5G FAQs

Need help? We have answers to your most frequently asked questions.

Read our FAQs

Contact Us

Call us phone icon

Enter your details and we will be in touch.

Call me back
Whatsapp icon

Chat with us on 082 622 3509.

 

WhatsApp us
Page Description
Need help with your Vodacom Home Internet? Access our 5G and LTE support hub for setup guides, router troubleshooting, data management tips, and technical FAQs.
Page Title
5G & LTE Home Internet Support Hub | Vodacom South Africa
Keywords
Vodacom Home Internet support, Vodacom 5G help center, Vodacom LTE router support, Home Internet troubleshooting South Africa
Weight
0
Page Category
Products
Help & support
Page URL
/vodacom/shopping/home-internet/hub/5g-or-lte-support

TV Redemption 2025

CBU
Black Friday 2025
Samsung TV Redemption Journey

If you purchased the Vodacom Home Internet + Samsung TV Black Friday deal, follow the steps below to redeem your Samsung TV.

Step 1

Receive your Home Internet + TV voucher

After you’ve placed your order online, your Home Internet router and a printed Samsung TV voucher will be delivered to your address.

The voucher will be included in your delivery package.
 

 

Step 2

Your TV voucher

Your printed Samsung TV voucher explains how to redeem your TV and includes your unique QR code.

Keep this voucher in a safe place until your TV is delivered.

 

Step 3

Scan your QR code and complete your details

- Open your phone’s camera and scan the QR code printed on your voucher.

- The QR code will take you directly to the Samsung TV Redemption website.

Complete the online form with your: 

- Full name

- Delivery address

- Contact number

- South African ID number

- Valid TV License number

- Upload the documents requested on the form — usually your ID copy, TV License, and proof of purchase.

-Before submitting, check that all your information and documents are correct.

 

Step 4

Samsung validates your claim

-Samsung will validate your claim and process your order.

- Once complete, you’ll receive a confirmation email from Samsung

 

Step 5

TV delivery

-After your claim is approved, Skynet (Samsung’s delivery partner) will contact you to arrange delivery of your TV.

- Delivery usually takes place within 2–3 working days after validation.

 

Samsung TV Support

It’s important to report your issue within the correct time frame:

 

Type of issue

When to report

Description

OBF (Out of Box Failure)

Within 7 days

The TV was tested before sale and has a manufacturing defect.

DAP (Defective After Purchase)

Within 7 days

The TV has a manufacturing defect found after purchase.

CPA (Consumer Protection Act)

Within 6 months

The TV has a manufacturing defect covered under CPA.

Concealed Damage

Within 1 day

Cosmetic damage not visible on packaging (found in-store or within 24 hours of purchase). Damage due to incorrect handling or installation is not covered.

 

If you experience a problem with your TV, please contact Samsung:

Call the Samsung Call Centre on 0860 726 222. The team will assist you with troubleshooting or starting a return process.

If your TV is "damaged", you have two options to log a damaged TV:

Option 1: Return your damaged TV to the store

- Contact the Samsung Dealer Desk or call 0860 726 7864.

 - Request “In-Home OBF / CPA / Concealed Damage.”

- The store to provide your contact details, physical address, model number, serial number, and a short description of the defect.

- Samsung’s Assessment Team (ASC) will arrange a direct exchange with you and Samsung. If Samsung doesn’t have stock, they’ll refer the request to the Dealer to assist with a replacement.

 

Option 2: Log your damaged TV from home

- Contact the Samsung Dealer Desk directly on 0860 726 7864.

- Request “In-Home OBF / CPA / Concealed Damage.”

- Provide your contact details, physical address, model number, serial number, and a short description of the defect.

- Samsung’s Assessment Team (ASC) will arrange a direct exchange with you and Samsung. If Samsung doesn’t have stock, they’ll refer the request to the Dealer to assist with the replacement.

Weight
0

VodaStore Black Friday Competition 2025 Terms and Conditions

CBU

VodaStore Black Friday Competition Terms and Conditions

Entrants are required to be RICA-registered Vodacom customers. Prizes won are only redeemable in South Africa. Participants are responsible for their own standard data costs for online entry and must follow all promotion-specific rules, with general terms available on the Vodacom website. 


Eligibility and participation:

  • Eligible customers: Vodacom prepaid, hybrid, and contract customers can participate.
  • Required registration: All participants must have their SIM cards RICA registered.
  • Excluded SIMs: Machine-to-Machine (M2M), APN, and community services SIMs cannot participate.
  • Online entry: Standard data costs apply for online entries; Vodacom is not liable for these costs.


Earning and redeeming prizes:

  • How to participate: Enter through the VodaPay app.
  • Prize redemption: Prizes must be redeemed within South Africa, even for customers who are roaming.


Other important terms:

  • Contacting winners: Winners are contacted via the number used to enter. If a winner is unreachable, their prize may be forfeited.
  • Changes to terms: Vodacom reserves the right to modify or cancel the promotion, and these terms and conditions prevail over any marketing material.
  • No endorsement: The promotions are not sponsored, endorsed, or administered by social media platforms like Facebook, Twitter, or Instagram.
  • Entries: Only 1 entry per competition.

How to participate:

  • Use the VodaPay app: Customers can access the VodaStore via the VodaPay app to enter the competition.
  • Guess the product: An outlined image of a product will be revealed. Guess what the outlined image is to stand a chance to win 1 of 7 prizes.
  • Personal details: Enter your details, and hit submit to enter the competition.
  • Product reveal: Once all 7 competitions have ended, the products will be revealed. Customers can check if their guess was correct.
  • Winners: On 28 November 2025 the lucky winners will be announced. Customers will be contacted by phone, SMS or email.

Prizes available:

  • Customers stand a chance to win 1 of 7 prizes daily for the duration of the competition. There will be a total of 7 competition.
    • Gadgets and Tech
    • Devices and Accessorises
    • Electronics and Appliances
       
Page Description
VodaStore Black Friday Competition 2025 Terms and Conditions
Page Title
VodaStore Black Friday Competition 2025 Terms and Conditions
Keywords
Black Friday, competition, Vodapay
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/vodastore-black-friday-competition-2025-terms-and-conditions

Moving Homes or Cancelling Fibre

CBU

Moving Homes or Cancelling Fibre

How to transfer your fibre line

A fibre line is fixed infrastructure, so relocating your Vodacom fibre account to your new space isn’t as simple as unplugging a router and plugging it in at your new home. 

Follow these steps to stay connected: 

Step 1: Check Your Coverage

First, verify that Vodacom Fibre is available at your new home by typing the address into our online coverage checker tool. The tool will tell you if Vodacom Fibre is available, coming soon, or not available. You can also call the Customer Care line on 082 1904. Moves will be allowed subject to a feasibility study on whether the Vodacom Fibre Services is available at your new location.

If fibre is not yet available in your new area, you can cancel your fixed term Vodacom contract at your current address, however, you will be liable for the relevant early cancellation penalty fees as per the Ts&Cs, If this is the case, you might consider one of Vodacom’s other Home Internet solutions, including plug-and-play LTE or high-speed 5G.  

If Vodacom fibre is available in your new neighbourhood, your next move is…  
 

Step 2: Request a Relocation 

Once you know that fibre is available at your new address, contact Vodacom to request a relocation of your service. You must give notice of one calendar month in advance and provide your current Vodacom Fibre details as well as the address of your new home. You will cancel the fixed-term contract at your existing address and enter a new agreement for the address. You can choose between month-to-month, 12-month and 24-month options. 

Additional costs may be associated with providing the fibre service at a new location. If there are, Vodacom will ask for your approval before charging you any fees. 
 

Step 3: Move the Router 

Vodacom Fibre Routers are not area specific, so you musttake your Router with you when you relocate to the new address. Once your fibre relocation request is approved, Vodacom will activate your Fibre services.

This should be a straightforward process, but if the installation at your new location does require non-standard work, you may be charged for those costs.  

Step 4: Make Yourself At Home 

That’s it! Vodacom’s Home Fibre packages are unshaped, unthrottled and uninterrupted, offering download speeds that range from 20 Mbps to a mega-fast 1000 Mbps. The installation is free, and the contract options give you loads of flexibility.  

Set your password, connect your devices, and enjoy all the streaming, gaming, browsing and video calling.

How to cancel your Vodacom Fibre subscription

You can cancel your Vodacom Fibre contract at any time. If you wish to cancel your subscription, call Customer Care on 082 1904 and select option 3 on IVR.

Early Contract Cancellation Fees

A new customer who subscribes for a month-to-month contract term and chooses to cancel their contract before the first 12 months of the contract have lapsed, will be liable for Balance of Contract (BOC) charges relating to installation and router costs. The BOC charge will be calculated on a pro rata basis.A customer who subscribes to a 12-month or a 24-month contract term and chooses to cancel their contract before the end of their applicable contract term, will be liable for Balance of Contract (BOC) charges relating to the monthly subscription, installation and router costs. The BOC charge will be calculated on a pro rata basis.

Contact Us

Call us phone icon

Enter your details and we will be in touch.

Call me back
Whatsapp icon

Chat with us on 082 622 3509.

 

WhatsApp us
Page Description
Planning a move? Learn how to relocate your Vodacom Fibre to a new address or find out how to cancel your service. Follow our easy guide for a seamless transition.
Page Title
Moving or Cancelling Vodacom Fibre: A Step-by-Step Guide
Keywords
Move Vodacom Fibre, relocate home internet, Vodacom fibre move to new house
Weight
0
Page Category
Products
Help & support
Page URL
/vodacom/shopping/home-internet/hub/moving-homes-or-cancelling-fibre

Fibre Performance Optimisation

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Fibre Performance Optimisation

How to get a Wi-Fi extender?

Should you require a Wi-Fi extender to enhance WiFi connection in your home, you can place an order  by calling Customer Care on 082 1904.

Wi-Fi extenders are available as a once-off cost or on 12, 24 and 36 months contract term. The charge will be added on the customer’s invoice as applicable.

Speed test links

If your internet is slow and sluggish, there are a few ways to test its speed to determine whether it’s performing at its best potential. 

Here are two ways you can do this:
 

1. Use Google Search

Google Search now has a built-in tool that allows users to test their internet speeds. Simply type “check internet speed” into the search bar and Google will give you the option to run the tool. This is similar to the way "find my phone" and other Google Search tools and commands are accessed.

Click the button that says “Run speed test” and Google will do the rest. It opens a popup that will test both your upload and download speeds. After this is done, Google will provide a summary of the results and its conclusion on whether your speed is fast or slow.
Compare this speed to your internet plan speed. If it’s nearing the speed of your internet plan, everything is good. However, if it’s underperforming, something may be congesting the network or your ISP is experiencing issues.

This speed test connects to international servers, so it will be a reflection of how your internet speed is performing when downloading from international sites and services.
 

2. Use Speedtest

The go-to website for many internet users to check their network speeds is Speedtest. To use the tool, you simply need to visit the Speedtest website. The site now has apps available for mobile phones and PCs if you prefer a standalone programme to the website.

Speedtest detects your ISP and IP address and locates your nearest local server, but this setting can be changed if you want to test your speed for international servers.

To run the speed test, press the button that says “Go”. The site will then run the test and give you a summary of your ping, download speed and upload speed.

Contact Us

Call us phone icon

Enter your details and we will be in touch.

Call me back
Whatsapp icon

Chat with us on 082 622 3509.

 

WhatsApp us
Page Description
Is your internet slow? Learn how to optimize your Vodacom Fibre performance. Get tips on router placement, speed tests, and ordering Wi-Fi extenders for better coverage.
Page Title
Vodacom Fibre Performance: Optimize Wi-Fi Speed & Connection
Keywords
Vodacom fibre performance, optimize Wi-Fi speed, slow fibre troubleshooting
Weight
0
Page Category
Help & support
Page URL
/vodacom/shopping/home-internet/hub/fibre-performance-optimisation

Managing Your Fibre Service

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Managing Your Fibre Service

Restarting your Vodacom Fibre router

To restart your Vodacom fibre router, simply unplug the power cord from the router and leave it unplugged for 30 seconds to a minute. Then, plug it back in, and the router will power up again. This will effectively restart the router and resolve any minor connection issues. 

Detailed Steps:

  1. Unplug the power cord: Find the power cord connected to your Vodacom fibre router and unplug it from the wall and the router itself.
  2. Wait: Allow the router to sit unplugged for at least 30 seconds to a minute.
  3. Plug it back in: Reconnect the power cord, plugging it back into the wall and the router.
  4. Wait for it to restart: The router will power up again, and you may see lights on the front of the router as it boots up. 

Alternative Method (if the power button is not present):

  • Some older routers might not have a power button. In these cases, you can simply unplug the power cord and wait, then plug it back in. This is the same as pressing the power button. 

Additional Tips:

  • If the issue persists, try a different Ethernet cable to rule out a damaged cable.
  • If you still can't connect, contact Vodacom customer support.
  • You can also try a factory reset, which will restore the router to its default settings, but you will need to reconfigure it afterwards

If your Vodacom fibre service is down

first check if it's a widespread outage by consulting downdetector.co.za or contacting Vodacom Fibre Support directly at 082 1904.

If it's not a widespread issue,

Try troubleshooting steps like restarting your devices and router. If the problem persists, report it to us at Vodacom Fibre Support at the same number, or email us at [email protected]

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Page Description
Stay in control of your Vodacom Fibre. Use the VodaPay app or online portal to check data usage, top up bundles, view invoices, and upgrade your fibre speed.
Page Title
Manage Your Vodacom Fibre Service | Support & Troubleshooting
Keywords
manage Vodacom fibre, Vodacom fibre account login, fibre self-service
Weight
0
Page Category
Products
Help & support
Page URL
/vodacom/shopping/home-internet/hub/managing-your-fibre-service
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