Home Internet is our broadband service which gives you fast connectivity without the hassle of installation. You get a single connection linked to a single location, for all desktops, laptops, smartphones and gaming consoles in your home.

 

Home Internet FAQs

What is Vodacom Home Internet?

Home Internet LTE & 5G is a broadband service offering you fast & reliable connectivity without the hassle of a fixed installation. You get a service that is linked to a single location, for all the data devices in your home, including desktops, laptops, smartphones, TVs and gaming consoles.

How can I get Vodacom Home Internet?

Before signing up for a Vodacom Home Internet LTE or 5G price plan, please check that you have LTE (4G) coverage in your area first where it is applicable (i.e., Home Internet LTE Speed Based price plans). To see if coverage is available in your area, check our Vodacom Coverage Map.

Where can I buy Vodacom Home Internet product?

Vodacom Home Internet LTE & 5G deals are available to purchase in any Vodacom Store. Limited Home Internet LTE & 5G deals are available on the Vodacom website.

What is the time frame for installation?

Vodacom Home Internet LTE & 5G price plans are for data usage only. You will not be able to buy voice or SMS services & bundles on these plans.

How long does it take to activate a home internet connection?

Vodacom Home Internet LTE & 5G price plans are available as 24 month and 36 month deals only and are not available on a month-to-month basis.

How do I setup my Home Internet Router?

Set Up your Home Internet Router quick, click on your router model here: 

  • Huawei B535  
  • Alcatel Link hub HH72v Router  
  • Nokia Sharelink Fastmile 5G Gateway Router
What should I do if my service is not working after 24 hours?

If your service is not working after 24 hours try these troubleshooting steps Home Internet Hub | Choose the Right Router Option | Vodacom if this does not resolve the problem please contact the Vodacom call centre on 082 135 or visit your nearest Vodacom Store, and we'll help you troubleshoot the issue.  For us to assist, please have the following information ready

The cell phone number of your SIM

  • Router IMEI
  • Your home address
  • Your Home Internet price plan
How do I troubleshoot or fix an issue with my Home Internet?

Troubleshooting has never been this easy, click on your router model: 

  • Huawei B535  
  • Alcatel Link hub HH72v Router  
  • Nokia Sharelink Fastmile 5G Gateway Router
What happens when there is a poor network signal?

Please move your router to a better position, preferably in a window. Keep the router away from obstacles. If you continue to struggle with signal indoors. Consider purchasing a range extender. Smartphone Deals & Devices.

Can I use Voice and SMS Bundles?

Vodacom Home Internet price plans are for data usage only. You will not be able to buy voice or SMS services & bundles on these plans.

Can I top up my Home Internet data?

Yes, the following big data bundles are available to purchase on Vodacom Home Internet price plans; these bundles can be used to top up your data. 

  • 100GB
  • 200GB
How can I purchase the once-off data bundles?

The new ZTE 5G FWA Router supports the latest Wi-Fi 6 access technology, which allows multiple users to access the 5G WiFi network at the same time. This router will give you access to the 5G network in 5G coverage areas. It has substantial WiFi coverage, high speed and low latency, which will give you the best overall user experience.

Can I use my Home Internet router in any device?

This Router is still compatible with our Home Internet 5G plans and is on the Home Internet Approved Routers list.

How do I check that I have the right router?

Vodacom Home Internet price plans only work in the routers featured in the Approved Routers Page.

To check the make and model of your router, look at the sticker at the back of your router or underneath it. To compare your router and check it against the list of Vodacom-approved routers go to:  Home Internet Routers | Buy Now Approved Routers | Vodacom.
E.G. Make: Huawei; Model: B612-233, IMEI 86344204
You can also use the first 8 digits of the router's IMEI number to check its compatibility

My router is locked to a different service provider. Will I still be able to use it for Vodacom Home Internet?

No, if your router is locked to another service provider, you will not be able to use it on the Vodacom network.

Are the Home Internet speeds guaranteed?

Data speeds are not guaranteed, data speeds changes in relation to network conditions such as congestion.

Can I use the Home Internet price plan as Wi-Fi ’on the go?

No, Vodacom Home Internet price plans are for use in a fixed location. These price plans will not work in mobile routers or devices.

Do I need to change any APN settings on the Home Internet price plans?

Once you purchase a router from Vodacom, your Vodacom Home Internet price plan and APN (Access Network Point) settings are automatically detected and saved. If the service isn't connected within 24 hours, dial 082 135 or visit your nearest Vodacom store to validate that your APN settings are correct.