Welcome to Home Internet

Home Internet LTE & 5G is a broadband service offering you fast & reliable connectivity without the hassle of a fixed installation. You get a service that is linked to a single location, for all the data devices in your home, including desktops, laptops, smartphones, TVs and gaming consoles.

Before signing up for a Vodacom Home Internet LTE or 5G price plan, please check that you have LTE (4G) coverage in your area first where it is applicable (i.e., Home Internet LTE Speed Based price plans). To see if coverage is available in your area, check our Vodacom Coverage Map.

Vodacom Home Internet LTE & 5G deals are available to purchase in any Vodacom Store. Limited Home Internet LTE & 5G deals are available on the Vodacom website.

Vodacom Home Internet LTE & 5G price plans are for data usage only. You will not be able to buy voice or SMS services & bundles on these plans.

Vodacom Home Internet LTE & 5G price plans are available as 24 month and 36 month deals only and are not available on a month-to-month basis.

The Vodacom Home Internet LTE or 5G service will be active shortly after inserting the SIM into the router.

The following MBB bundles are available for purchase on Vodacom Home Internet LTE & 5G price plans:

• 100GB

• 200GB

You can easily buy these bundles through online self-service and the My Vodacom App. Follow these steps:

• Log onto your Home Internet profile

  • If you are not on the Home Internet profile, you can select "Buy for Another" and insert the Home Internet price plan cell number

  • You can also link the Home Internet profile to your primary Vodacom profile

• Select "Buy"

• Select "Data"

• Make sure the filter is on '30 day' validity bundles

• Both the 100GB and 200GB bundle options will be displayed

• You can purchase these bundles with Credit Card or your Airtime Balance 

  • Note: Airtime balance will need to have sufficient Rand value balance for this method of purchase to be used

Vodacom Home Internet LTE & 5G price plans only work in specific fixed routers. Use the Home Internet Approved Routers Page as a guide. You will not be able to use your Home Internet LTE or 5G Data SIM card in a mobile device. The only exception to this is using your mobile device to disable your SIM PIN functionality as outlined in the Quick Set Up Guide.

Vodacom Home Internet 5G price plans use spectrum - radio frequencies through which data is transmitted - temporarily made available by Independent Communications Authority of South Africa (ICASA). If or when ICASA revokes this spectrum, Vodacom Home Internet price plan speeds may become slower and will fall back onto LTE (4G) speeds.

Vodacom Home Internet LTE & 5G price plans only work in the routers featured in the Approved Routers Page.

To check the make and model of your router, look at the sticker at the back of your router or underneath it.
E.G. Make: Huawei; Model: B612-233, IMEI 86344204
You can also use the first 8 digits of the router's IMEI number to check its compatibility.

The new ZTE 5G FWA Router supports the latest Wi-Fi 6 access technology, which allows multiple users to access the 5G WiFi network at the same time. This router will give you access to the 5G network in 5G coverage areas. It has substantial WiFi coverage, high speed and low latency, which will give you the best overall user experience.

This Router is still compatible with our Home Internet 5G plans and is on the Home Internet Approved Routers list.

No, if your router is locked to another service provider, you will not be able to use it on the Vodacom network.

If your service is not working after 24 hours from setting up the router, contact the Vodacom call centre on 082 135 or visit your nearest Vodacom Store, and we'll help you troubleshoot the issue. If there is an issue with the Vodacom router, please bring it to your nearest Vodacom Store, where we can quickly check it and replace it if necessary.
For us to assist, please have the following information ready:

• The cell phone number of your SIM

• Router IMEI

• Your home address 

• Your Home Internet price plan

You can migrate to a more suitable price plan. You can visit any Vodacom Store for help processing the migration.

There is currently no option to switch the same contract from Home Internet LTE or 5G to Vodacom Internet Fibre.

Yes, but you can only have one price plan per SIM card.

The routers have built-in antennae, but do not come with external antenna.

Yes, Vodacom Home Internet LTE or 5G price plans will only work in areas within Vodacom 4G and 5G coverage. Before signing up for a Vodacom Home Internet LTE or 5G price plan, please check that you have LTE (4G) or 5G coverage in your area first. To see if 4G or 5G is available in your area, please check our Coverage map.

Data speeds are not guaranteed as Vodacom Home Internet LTE or 5G are best-effort services.

Please move your router to a better position, preferably in a window.

There is no installation required as Vodacom Home Internet LTE or 5G is a plug and play service.

Vodacom Home Internet deals are available both as SIM-only and router bundle deals.

You will not be able to use your Home Internet LTE or 5G SIM card in a mobile device. The only exception to this is using your mobile device to disable your SIM PIN functionality as outlined in the Quick Set Up Guide.

No, Vodacom Home Internet LTE or 5G price plans is a fixed location service that will only work in the Home Internet Approved Routers. These price plans will not work in mobile routers or devices.

Only certain types of fixed routers work with Vodacom Home Internet LTE & 5G price plans, so make sure your router is compatible. Please also check that your existing router is not locked to a different network provider.

Once you purchase a router from Vodacom, your Vodacom Home Internet LTE or 5G price plan and APN (Access Network Point) settings are automatically detected and saved. If the service isn't connected within 24 hours, dial 082 135 or visit your nearest Vodacom store to validate that your APN settings are correct.

The best-effort ceiling speeds depend on the Home Internet LTE or 5G price plan that you've chosen.

You will not be able to receive SMS data usage notifications on your Home Internet LTE or 5G SIM card because the SIM is in your router. Therefore, we require an alternate number which you can capture with a Vodacom retail agent. This alternate number will be able to receive the notifications. Alternatively, you can do this by calling the Vodacom Contact Centre on 082 135.

The Fair Usage Policy (FUP) refers to how much data can be used each month. Once that value is reached, a 'soft lock' is applied by reducing your data speed to either 2Mbps or 4Mbps, depending on your price plan. After you reached the soft lock and continue using data, you consume data until you reach a hard lock, where after you will not be able to use data. To bypass the hard lock, you will be able to buy once-off data bundles.
The Home Internet LTE Speed Tariffs soft lock and hard lock FUPs are as follows:

The Home Internet 5G Speed Tariffs soft lock and hard lock FUPs are as follows:

Vodacom Home Internet LTE capped price plans provide a fixed amount of data (Anytime data and Night Owl data) every month. You can add more data at any time by recharging with one of the MBB bundles available for these price plans.

Visit any Vodacom Store, and an agent will help you migrate to a more suitable price plans.

5G is approximately 10 times faster than 4G and will provide speeds of 150-200Mbps, and peak speeds could reach 1Gbps.
These speeds can vary, though, and depend on multiple factors, such as:

• Which router you are using

• How far away you are from a Vodacom base station

• The spectrum being used

• The number of people around you using 5G

• How many devices are connected to the router