Fibre Support
Whether you’re using Fibre or Home Internet, find everything you need to set up, manage and make the most of your connection.
Support Videos
Step-by-step video support.
Follow these simple visual tutorials to set up, manage, and troubleshoot your Vodacom Fibre connection
Quick Support Tools
General Resources & FAQs
How do I change my Wi-Fi password?
To change your Vodacom Wi-Fi password, you'll need to access your router's settings page through a web browser. The exact steps vary slightly depending on your router model, but generally involve finding your router's IP address (often 192.168.1.1 or 192.168.0.1), logging in with your router's username and password (often admin/admin), navigating to the Wi-Fi settings, and then changing the password. Please check out router guides here
Can I move my service if I change address?
Service relocations will be allowed subject to the availability of fibre infrastructure at the location you're moving to.
If our Vodacom team can provide Internet services at your new location, you'll be offered a service similar to the service you had at your previous location. However, you will incur additional costs relating to the provisioning of the service at the new location.
Please note: If the relocation is to an area without a fibre network, then your current contract may be cancelled without any penalty, and you'll remain liable for the cost of the Customer Premises Equipment (Wi-Fi-enabled router).
Where can I manage my home internet account?
- VodaPay
- USSD
- Vodacom online portal
- Customer Care
