Fibre Support

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Fibre Installation


Waiting for Fibre? Track your install now

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Managing Your Fibre Service

Stay in control – manage your fibre easily

Performance Optimisation

Performance Optimisation


No lag, no limits – how to get peak performance

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Moving Homes or Cancelling Fibre

Cancel or move fibre – quick and easy

Support Videos

Video 1

Video 1

 

Video 2

Video 2

 

Video 3

Video 3
 

Video 4

Video 4

Quick Support Tools

Access VodaPay App

Access VodaPay App

Track Router Delivery

Track Router Delivery 

Fair Usage Policy FAQs

Home Internet Approved Routers

Home Internet LTE and 5G FAQs

General Resources & FAQs

How do I change my Wi-Fi password?

To change your Vodacom Wi-Fi password, you'll need to access your router's settings page through a web browser. The exact steps vary slightly depending on your router model, but generally involve finding your router's IP address (often 192.168.1.1 or 192.168.0.1), logging in with your router's username and password (often admin/admin), navigating to the Wi-Fi settings, and then changing the password. Please check out router guides here 

Can I move my service if I change address?

Service relocations will be allowed subject to the availability of fibre infrastructure at the location you're moving to.

If our Vodacom team can provide Internet services at your new location, you'll be offered a service similar to the service you had at your previous location. However, you will incur additional costs relating to the provisioning of the service at the new location.

Please note: If the relocation is to an area without a fibre network, then your current contract may be cancelled without any penalty, and you'll remain liable for the cost of the Customer Premises Equipment (Wi-Fi-enabled router). 
 

Where can I manage my home internet account?
  • VodaPay
  • USSD
  • Vodacom online portal
  • Customer Care
     

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