Vodacom Theft Insurance Cover Terms and Conditions

Vodacom Theft Insurance Cover

These are the terms and conditions of Your Vodacom Theft Insurance Cover Policy. It is important that You read and keep this document in a safe place. The insurer is Vodacom Insurance Company (RF) Limited, a registered insurance company.

 

Operative Clause

Vodacom Insurance Company (RF) Limited (The Insurer) agrees to provide insurance in terms of this Policy during any period of insurance for which it accepts a premium. This specific cover is limited to THEFT only claims. This means that in the event that your Device is stolen, we will replace Your Device with a new device of the same or similar type, subject to the terms and conditions of this policy. 

Please note that this cover does NOT cover Loss or Accidental Damage. If your Device is damaged or Lost, you will not be covered by this policy. 

 

Definitions

  1. "Accident" means known and identifiable unintended sudden and unforeseen event.  "Accidental" has the corresponding meaning.

  2. "Accidental Damage" means physical damage or destruction of the Device caused by an Accident.

  3. "Device" means the Cellphone or Laptop or Tablet, or Specified Insured Extra identified via the International Mobile Equipment Identity number or via the serial number, which is used by the Authorised User and specified as the item insured under this Policy. 

  4. "Contract Subscriber" means a Vodacom customer who has entered into a Subscriber Agreement with Vodacom.

  5. "Cooling-off period" means the period of 30 (thirty) days from inception of this Policy during which you are entitled to cancel this insurance Policy, by sending Us written cancellation notice or by phoning Us at 082 1952.  

  6. "Loss" means the sudden and unforeseen physical loss of the Device. "Lost" has the corresponding meaning.

  7. "Maximum Limit of Indemnity" means the maximum amount that We will pay out and will not be greater than the Sum Insured as defined, at the time of Theft.

  8. "Policy" means this agreement between You and Vodacom Insurance Company (RF) Limited, together with the schedule hereto.

  9. "Policyholder", "You", "Your" is the person in whose name the Policy is issued.

  10. "SIM Card" for Contract Subscribers means the SIM Card encoded with the cellular telephone number listed on the attached Policy schedule and issued in terms of the Vodacom Subscriber Agreement.  For Prepaid Subscribers this means the Prepaid SIM Card encoded with the cellular telephone number listed on the attached Policy schedule and issued in terms of a Vodacom PrePaid starter pack.  

  11. "Subscriber Agreement" means the contract entered into between You and Vodacom pursuant to which Your SIM Card is activated by Vodacom and Your Device is enabled on the Vodacom cellular telecommunications service and any related services on the Vodacom network.

  12. "Sum Insured" means the retail price of the Device inclusive of VAT at the time of Theft.

  13. "Theft" or "Stolen" means the unlawful act of taking possession of the Device with the intention of permanently depriving the Customer of that Device.

  14. "Unauthorised Usage" means charges for SMS, calls or data incurred as a direct result of Theft of Your Device.

  15. "Vodacom" means Vodacom (Pty) Ltd

  16. "We", "Us" refers to the insurer, Vodacom Insurance Company (RF) Limited.

IT IS VERY IMPORTANT TO NOTE THAT: 
YOUR CLAIM WILL NOT BE PAID IF THE VODACOM SIM CARD LISTED ON THE POLICY SCHEDULE IS NOT IN USE WITH THE INSURED DEVICE AT THE TIME OF THEFT.

What are you covered for

Your specific cover is limited to Theft only claims. This means that in the event that your Device is Stolen, you will be will be covered in terms of this policy subject to the terms and conditions. Please note that if your Device is Damaged you will not be covered. It is important to note that Loss of the insured Device is Not covered under this policy.

  1. Theft Cover - It is applicable to the insured Device 

    1. If your Device is Stolen, We will replace Your Device with a new device of the same or similar type, subject to the Maximum Limit of Indemnity.

    2. We will not replace Your Device with a more expensive model if Your model is still available. 

  2. Summary of Benefit Options and Cover:
     

      Your Specific Cover Other Cover Options Available
      Theft Insurance Accidental Damage Insurance Comprehensive Cellphone Insurance
    Accidental Damage No Yes Yes
    Theft Yes No Yes
    Loss No No Yes
  • As an added benefit You will be covered for world-wide trips for up to 30 days per trip travelling abroad, as long as Your Device is in use with Vodacom SIM listed on the attached schedule. You will need to activate roaming in order to enjoy this benefit.

  • In the event of a successful claim, We will replace your Device at our option.  We will not pay out a cash settlement.

What are you not covered for

  1. Any sudden and/or unforeseen physical Loss of the insured Device.

  2. Accidental Damage or destruction of the Device caused by an Accident or any unforeseen event.

  3. Theft while Your insured Device is being used with any other SIM Card which was not listed on Your Policy schedule 

  4. Any claim where there was no usage on the Vodacom SIM Card listed on the attached schedule that is used together with the insured Device, for a period of 7 (seven) days prior to date of Theft.

  5. Loss resulting from political or non-political riot, strike or civil commotion, public disorder, war, terrorism or public violence or which is insurable by SASRIA (South Africa Special Risks Insurance Association).

  6. Any costs of replacing, reinstating or making good wear and tear, gradual deterioration, scratching of outer casings, aerials or keypads.

  7. Any consequential loss or damage.

  8. Any claim arising from abuse, misuse or neglect of the insured Device.

  9. Loss or failure for which the manufacturer or supplier is liable, or which is covered by a current maintenance contract or warranty.

  10. Loss of or corruption of data as a result of electronically conveyed viruses or defects in design or manufacture.

  11. Loss of data, personalised ringtones or graphics, downloaded material and apps or software.

  12. Any claim in respect of any additional equipment or accessories not covered under the Specified Insured Extras cover option, including but not restricted to carrying cases, battery chargers, hands-free kit, external antennae or car kits.

  13. Theft of the insured Device that was not reported to the police within 48 (forty-eight) hours after it was Stolen.

How to Claim

If the insured Device is Stolen, You must report the claim to Us as soon as possible after the occurrence of the event, and this must be within 30 (thirty) days of the claim event occurring.

  • In the event that Your Device is Stolen You MUST:

    • Report this to the South African Police Services within 48 (forty-eight) hours and obtain a case number; 

    • In the event of cellphones, laptops or tablets, block the SIM Card listed on the Policy by phoning 082 111.

    • In the event of cellphones, laptops or tablets, blacklist the Device and obtain an I.T.C. reference number by phoning 082 111.

  • Obtain a claim form by phoning 082 1952 or by visiting your nearest Vodacom dealer.  A claim form must be completed and sent to Us within 30 (thirty) days of the claim occurring, containing all the necessary information as indicated above.

  • Submit your completed claim form to the following email address:  [email protected] 

  • Online claims can be submitted via www.vodacom.co.za 

  • You must give all reasonable assistance in the recovery of the Stolen Device and identification thereof.

  • If We paid Your claim in respect of a Stolen Device, and Your Device is recovered, the recovered Device becomes Our property and must be handed to the Vodacom dealer that provided Your replacement device.

  • In the event of Your claim being the subject of a dispute or is rejected by Us You may make representation to Us using the following email address: [email protected]  If You are still dissatisfied with the outcome of Your claim, You are entitled to approach the Short Term Insurance Ombudsman at:

  • You have 90 (ninety) days from the date of receipt of the notice of rejection or dispute from Us to lodge such representation.  In the event of a dispute being unresolved You must take legal action by way of summons against Us within 180 (one-hundred-and-eighty) days after expiry of the initial 90 (ninety) day period, failing which You will forfeit Your claim and no liability can arise in terms of such a claim.

  • Should You fail to collect a Device which has been replaced within 60 (sixty) days from date of Loss, You will forfeit the claim and the Device will be sold or returned to stock to defray expenses.

  • Should You fail to collect a Device which has been replaced within 60 (sixty) days from date of Loss, You will forfeit the claim and the Device will be sold or returned to stock to defray expenses.

  • If Your premiums in respect of this Policy are in arrears all outstanding premiums must be paid in order for Us to assess a claim.

Excess payable by You when claiming

  • The excess:  The excess is the first amount payable by You and is set out below.
     

    Theft Cover
    Claim Excess payable by You
    (When we replace your Stolen Device with a new Device)
    First claim within the first 12 (twelve) months 15% of Replacement Cost
    Second or more claims within the first 12 (twelve) months 30% of Replacement Cost
  • As set out in the table above, Your excess will be doubled if Your claim occurs within 12 (twelve) months of a previous successful claim for the same benefit option on this Policy.

  • If the replacement cost of the Device is greater than the Maximum Limit of Indemnity, You will have to pay the difference.

What must you remember?

This Policy only covers the insured Device(s), used TOGETHER WITH the Vodacom SIM Card listed on the policy schedule.  It is Your responsibility to let Us know in writing by emailing us at [email protected] or by phoning Us on 082 1952, if You are changing or upgrading Your Device insured under this Policy.  In such instances this may lead to a new Policy, a change in premium and benefits and Policy terms and conditions.

General conditions

  1. Other insurance:
    If the insured Device is covered for Theft by any other insurance Policy, We shall only be liable for a pro rata portion of the claim excluding the excess which is payable by you.

  2. Cancellation of the Policy

    1. If You decide to cancel Your Policy within the 30 (thirty) day Cooling-off period, We will refund any premiums You have made. This will not apply if the insurer has already been notified of a claim.

    2. If You cancel Your Policy at any time after the Cooling-off period, premiums paid will not be refunded to You as You would have had the benefit of cover.

    3. All cancellation requests must be made in writing and emailed to [email protected] or by phoning Us on 082 1952.

    4. Your Policy will automatically terminate if You received cover for a specified period as part of a Vodacom Deal and You have reached the end of this period.  

    5. If Your SIM Card is barred, soft locked or disconnected by Vodacom, the cover provided by Your Policy will be suspended until such time as Vodacom reinstates Your service.

    6. We have the right to cancel Your Policy subject to 30 (thirty) days’ notice, either in writing or telephonically.

  3. No rights to other persons
    You may not transfer any rights under this Policy to any third party.

  4. Changes to Your Policy
    We have the right to amend Your premium and terms and conditions at any time subject to 30 (thirty) days written notice.

  5. Premiums

    1. Your Policy remains in force for as long as Your premiums are paid.

    2. In the event that Your premiums are not paid You MUST pay within 30 (thirty) days from the date the premium was due to maintain Your Policy.

    3. If no premium is received within that time Your Policy will be cancelled retrospectively. 

    4. All premiums must be paid in full before any claim is investigated. 

    5. We have the right to change Your premium at any time subject to 30 (thirty) days written notice to You.

    6. If Your Subscriber Agreement goes into arrears your insurance Policy will be impacted and may be terminated. Vodacom will inform You when your Subscriber Agreement goes into arrears. At such time you are required to contact Us to make alternate arrangements for premium payment.  

  6. Duty to safeguard Your Cellphone
    You shall at all times take reasonable steps to safeguard the insured Device(s) from Theft.

  7. Misrepresentation, non-disclosure or false declaration

    1. Any material misrepresentation, non-disclosure or false declaration shall render the Policy as a whole, voidable from date of inception at the instance of the insurer.  In such an event:

      1. You will be liable to reimburse any amounts paid to You under this Policy to Us; and

      2. We will not be obliged to pay any claim lodged under this Policy.

    2. If there are false declarations made at the time of claiming which results in fraud, all benefits under this Policy shall be forfeited and Your Policy will be cancelled with immediate effect.

  8. Claims
    Report all claims to:
    Vodacom Insurance Company (RF) Limited
    Tel: 082 1952     Fax: 011 546 9000

    Email: [email protected] 
    Website: www.vodacom.co.za  

  9. Confidentiality and sharing of information

    1. By taking out this policy, you hereby authorize Vodacom Insurance Company to obtain personal information from you, and when required, to share it with our third party service providers for the purposes of providing the services and benefits to which this Policy relates.  

    2. Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services.  

Please refer to our privacy notice for a description of how we process your personal information.

Privacy Notice

Scope

This Privacy notice applies to the use of, purchase or other interaction with Vodacom Insurance Company (RF) Ltd. Unless context dictates otherwise, the Vodacom Privacy Statement on https://www.vodacom.co.za/vodacom/terms/privacy-policy shall also apply to all interactions with Vodacom Insurance Company (RF) Ltd, regarding any collection, use or other processing of personal information.

Personal Information Collected

  • Vodacom only collects personal information required to enter into a Vodacom Device Insurance agreement, and provide the related services in relation to the agreement;

  • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.

  • Vodacom does not obtain additional personal information from other sources, without your express consent.

Uses and Sharing

  • Vodacom processes the information to provide you with insurance cover as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;

  • Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;

  • Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;

  • When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation. These companies cannot use your personal information for any other purpose than the reason you provided it to us.

Your Rights

  • You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;

  • You may opt-out of any marketing messages or further contact from us;

  • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

How to Contact Us

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E-school – Privacy Supplement

This privacy supplement explains how Vodacom processes your personal information and explains how we collect, use, share and protect your personal information. This privacy supplement is not intended to replace Vodacom’s privacy policy but is designed to provide additional contextual information relating to E-schools. For more information on the Vodacom privacy statement please click here or go to the Vodacom Privacy Portal: https://www.vodacom.co.za/privacy.

Your child’s personal information will be processed in line with the Children’s Privacy Statement which can be requested at Vodacom’s customer care or accessed on the website at  https://www.vodacom.co.za/vodacom/privacy-policy/childrens

Last updated: [13 June 2022]

    E-school is an educational platform for students in grade R to grade 12 and is free.  Students can learn, revise and evaluate their progress on their selected subjects. The portal hosted on: https://www.vodacom.co.za/vodacom/services/vodacom-e-school  and offers parents or guardians the opportunity to register and create profiles for their children who will be utilising the platform to supplement their education.

    Your opinion matters to us – if you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

    The Privacy Office – Legal Affairs
    Vodacom (Pty) Ltd
    Corporate Park
    082 Vodacom Boulevard
    Midrand
    1685

    In order to ensure that we do not collect and process your child’s personal information, parents or guardians are required to register and create profiles for their children.  We collect and process the following parents/guardian’s personal information:

    • Name – This is required as part of the registration process in order to validate parents/guardians
    • Email address – This may be used initially in order to request a parent/guardian to register on the portal in order to create a profile for their child;
    • Cellphone number – This may be used for sending communication messages to a parent/guardian to register on the portal in order to create a profile for their child;

    We may contact you with regards to other products and services that may be of interest to you when you provide appropriate consent.

    Our platform service provider (Topdog) will process your personal information as part of the service offering.   This means that your personal information may need to be transferred to the USA in order for us to provide this service effectively as the service provider uses infrastructure that is hosted in USA.

    We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our website, web-related products and services.

    This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

    You can choose to refuse cookies or set your browser to let you know each time a website tries to set a cookie.

    • Register on the E-school platform
    • Use the service
    • Vodacom will process your personal information based on:
      • Vodacom’s obligation – to provide you with the service you have requested for.
      • Vodacom’s legitimate business interests – when it comes to developing and improving the service.
      • Your communication preferences.

    We may use your personal information for the following purposes:

    • Registration and creation of anonymised child profiles
    • Evaluation of student performance and progress
    • Provision of communication mechanisms with parents/guardians
    • Improve our services and products
    • We will also use your personal information to respond to you when you contact us.
    • We may also need to transfer your information to our partners and service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. These partners include but is not limited to Topdog.

    The personal information processed in connection with your account or activity will be de-identified or deleted two (2) years after your child has completed grade 12 or you have deregistered from the service.  This is in line with the Vodacom Pty (Ltd) personal data retention standards.

    Vodacom Pty (Ltd) may retain aggregated and statistical reports about use of our products and services, but these reports will not identify you as a user.

    • We are committed to implementing leading data security safeguards.
    • We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
    • If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to do so. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
    • Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
    • We will never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
    • You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter, and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
    • Social plug-ins and social applications are operated by the social networks themselves and are subject to their own terms of use, privacy and cookies policies. You should make sure you’re familiar with these.

    At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information. If you have a question or cannot find the answer, please contact our Customer Care team at Customer Care or call 082 135.

    You have the right to correct information held about you if it’s not accurate. The only personal information we will process will be if you decide to register on our e-School platform.  In order to request a correction or updating your profile, you may contact our customer service team.

    You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether we hold personal information about you and request from us the record or a description of the personal information about you held by us.

    In certain circumstances, you have the right, to object to us processing your personal information.

    • Users can de-register from the E-schools platform by deregistering your profile on the user profile page.

    In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold.

    Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]

    If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

    The Information Regulator (South Africa)

    JD House, 27 Stiemens Street
    Braamfontein, Johannesburg, 2001.

    P.O Box 31533
    Braamfontein, Johannesburg, 2017

    Email: [email protected]

    Page Description
    E-school – Privacy Supplement
    Page Title
    E-school – Privacy Supplement | Vodacom
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    E-school
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    eziAds – Privacy Supplement

    This privacy supplement describes the type of personal information we process and explains how we collect, use, share and protect your personal information. This privacy supplement is not intended to replace Vodacom’s privacy policy but is designed to provide additional contextual information relating to eziAds. For more information on the Vodacom privacy statement please click here or go to the Vodacom Privacy Portal: https://www.vodacom.co.za/privacy.

    Last updated: [14 March 2022]

      eziAds is a Vodacom platform that provides advertising services to the customer (“Users”). The portal hosted on: https://eziadsmedia.co.za/ allows Users to create and book advertising through the Vodacom platform, utilising the resources of Vodacom and its partners to grow the User’s brand.  

      Your opinion matters to us – if you have any questions about this service, you can email us at: [email protected]

      Your opinion matters to us – if you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

      The Privacy Office – Legal Affairs

      Vodacom (Pty) Ltd

      Corporate Park

      082 Vodacom Boulevard

      Midrand

      1685

      Your opinion matters to us – if you have any questions about this service, you can email us at: [email protected]

      Your opinion matters to us – if you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

      Personal information we collect about you

      To provide the eziADS Products, we must process information about you. The types of information we collect depend on how you use our Products. Below is a list of the types of Information that eziAds collect:

      • Sign up Information for new accounts
      • Business and product information
      • Usage of eziAds products
      • Content uploaded on eziAds products
      • Device information
      • Cookie Data

      Including the Information and content that you provide, we collect content about your business, communications, and other information when you use our Products, including when you sign up for an account, create or advertise content. This can include information in or about the content you provide (like metadata), such as the location of a photo or the date a file was created. It can also include what you see through features we provide. Our systems automatically process content and communications you and others provide to analyse context and what is in them for the purposes described below. Data with special protections: You can choose to provide information in your eziADS profile fields. Networks and connections. We collect information about the campaign performance, Facebook leads, creative, and ad account and how you interact with them across our Products, such as your use of the eziADS platform to help us improve the service. Your usage. We collect information about how you use our Products, the features you use; the actions you take; and the time, frequency and duration of your activities. For example, we log when you are using and have last used our Products, and what posts, videos, and other content you uploaded on our Products. We also collect information about how you use features like our SMS and packages. Information about transactions made on our Products. If you use our Products for purchases or other financial transactions (such as when you make a purchase of a campaign), we collect information about the purchase or transaction. This includes payment information; other account and authentication information; and billing, shipping, and contact details. Device Information As described below, we collect information from and about the computers and phones, devices you use that integrate with our Products, and we combine this information across different devices you use. For example, we use information collected about your use of our Products on your phone to better optimise your experience on the platform or features you see when you use our Products on another device, such as your laptop or tablet, or to measure whether you took an action in response to an ad we showed you on your phone on a different device about the eziADS academy or specials. Information we obtain from these devices includes: Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins. Device operations: information about operations and behaviours performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots). Identifiers: unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use, and Family Device IDs. Device signals: Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers. Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network, so we can do things like help you stream a video from your phone to your desktop. Cookie data: data from cookies stored on your device, including cookie IDs and settings. These cookies are required cookies and necessary for basic website functionality. Some examples include session cookies needed to transmit the website, authentication cookies, and security cookies. If you have chosen to identify yourself to us, we may place on your browser a cookie that allows us to uniquely identify you when you are logged into the websites and to process your online transactions and requests. Partners receive your data when you visit or use their services or through third parties they work with. We require each of these partners to have lawful rights to collect, use and share your data before providing any data to us. Other information we collect and why: Your Business Name to create your account and for invoicing purposes which is requested when you register. Your Website URL to help you complete your campaign set up which automatically will be added into the campaign when you book a package. Your Facebook Page ID which is obtained through the API when you link your page to your eziADS account. This is required to enable the eziADS ad builder to send your campaign to Facebook and to track the performance thereof. Your Facebook Account Name which is obtained through the API when you link your page to your eziADS account. Your Facebook Business Manager ID which is obtained when creating the child business manager account to link it to the Vodacom’s Business Manager account which is used to manage and track your Facebook ads. Your Facebook Ad Account ID which is obtained when you create a child business manager account and link it to Vodacom’s Business Manager account this allows us to settle your account with Facebook when you book your package through the eziADS ad builder.

      We collect your personal information when

      • You purchase the service
      • You use the service
      • Vodacom will process your personal information based on:
        • Vodacom’s obligation – to provide you with the service you have asked for.
        • Vodacom’s legitimate business interests – when it comes to developing and improving the service to gain insights through app analytics.
        • Your communication preferences.

      The Privacy Office – Legal Affairs

      Vodacom (Pty) Ltd

      Corporate Park

      082 Vodacom Boulevard

      Midrand

      1685

      We may use your personal information for the following purposes:

      • Provide, personalize, and improve our Products.
      • To deliver our Products, including to personalize features, make suggestions for you (such as creative messaging and targeting) on and off our Products.
      • Location-related information: such as your business location.
      • Product research and development: We use the information we have, to develop, test and improve our Products, including by conducting surveys and research, and testing and troubleshooting new products and features.
      • Provide measurement, analytics, and other business services.
      • Help advertisers and other partners measure the effectiveness and distribution of ads and services and understand the types of people who use their services and how people interact with their websites, apps, and services.
      • Promote safety, integrity, and security i.e.:
        • Verify accounts and activity,
        • Combat harmful conduct, detect, and prevent spam and other bad experiences,
        • Maintain the integrity of our Products,
        • Promote safety and security on and off eziAds. For example, we use available data to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
      • Send you marketing communications, communicate with you about our Products and Services, and let you know about our policies and terms.
      • We also use your information to respond to you when you contact us.
      • Conduct and support research and innovation on topics of general welfare, technological advancement, public interest, health, and well-being.

      eziADS share infrastructure, systems and technology with other Companies (which include Facebook, Vodacom, GotU, Google and Out There Media) to provide an innovative, relevant, consistent and safe experience across all Vodacom SA (Pty) Company Products you use. We also process information about you across the Companies for these purposes, as permitted by applicable law and in accordance with their terms and policies. For example, we process information from eziADS about accounts sending spam on its service so we can take appropriate action against those accounts on eziADS. We also work to understand how people use and interact with Company Products, such as understanding the number of unique users on different Company Products.

      We may share information about you within our family of companies to facilitate, support and integrate their activities and improve our services. For more information on these Companies’ privacy practices and how they treat individuals’ information, please visit the following links:

      Facebook data policies:

      https://www.Facebook.com/policy.php https://www.salesforce.com/company/privacy/

      Vodacom: https://www.vodacom.co.za/vodacom/terms/privacy-policy

      Information is shared with others in the following ways:

      • If the ownership or control of all or part of our Product or their assets changes, we may transfer your personal information to the new owner, subject to a data processing agreement.
      • Public information can be seen by anyone, on or off our Products, including if they don’t have an account.
      • Law enforcement or legal requests.
      • We share information with law enforcement or in response to legal requests in the circumstances outlined below.
      • Apps, websites, and third-party integrations on or using our Products.
      • When you choose to use third-party apps, websites, or other services that use, or are integrated with, our Products, they can receive information about your campaign. For example, the game developer or website can receive information about your campaign in a consolidated manner, but no personal information will be shared.
      • Sharing with Third-Party Partners:
      • The eziAds Service may contain links to third party websites or programs that are not controlled by or affiliated to Vodacom and/or its appointed service providers for this Service. Vodacom is not responsible for the content, offers or privacy policies of such sites and programs. Your dealings with third party sites e.g. acceptance of their cookies, are solely between you and the applicable third party.
        • We do not sell any of your information to anyone, and we never will.
        • We also impose strict restrictions on how our partners can use and disclose the data we provide.
        • Here are the types of third parties we share information with:
          • Partners who use our analytics services.
          • We provide aggregated statistics and insights that help people and businesses understand how people are engaging with adverts, listings, Pages, videos, and other content. For example, admin users receive information about the number of people or accounts who viewed, reacted to, as well as aggregate demographic and other information that helps us and them understand interactions.
          • Vendors and service providers who support our business, by providing technical infrastructure services, analysing how our Products are used, providing customer service, facilitating payments or conducting surveys.
          • Research partners and academics to conduct research that advances scholarship and innovation that support our business or mission and enhances discovery and innovation on topics of general welfare, technological advancement, public interest, health and well-being.
      • Sharing with Advertisers:
        • We provide advertisers with reports about who is seeing their ads and how their ads are performing, but we do not share information that personally identifies anyone (information such as your name or email address that by itself can be used to contact you or identify who you are) unless you give us permission which will be applicable to lead generation campaigns.
        • Other information we share with advertisers include general demographic and interest information (for example, that an ad was seen by a woman between the ages of 25 and 34 who lives in Midrand and likes software engineering) to help them better understand their audience. We also confirm which ads led someone to make a purchase or take an action with an advertiser.
      • If you are visiting our websites from a country other than South Africa, the various communications will necessarily result in the transfer of information across international boundaries.
      • We may also need to transfer your information to our partners and service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. These partners include but are not limited to GotU Italia Srl, and Out There Media.
      • This may happen if our servers or suppliers and service providers are based outside South Africa, or if our services are hosted in systems or servers in Vodafone Operating Companies outside South Africa including the European Economic Area (EEA) or India and/or if you use our services and products while visiting countries outside South Africa.

      The personal information processed in connection with your account or activity will be de-identified or deleted five (5) years after agreement/subscription termination. This is in line with the Vodacom Pty (Ltd) personal data retention standards.

      Vodacom Pty (Ltd) may retain aggregated and statistical reports about use of our Products and services, but these reports will not identify you as a user.

      • We are committed to implementing leading data security safeguards.
      • We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
      • If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to do so. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
      • Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
      • We’ll never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
      • You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter, and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
      • Social plug-ins and social applications are operated by the social networks themselves and are subject to their own terms of use, privacy and cookies policies. You should make sure you’re familiar with these.

      At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information.  If you have a question or cannot find the answer, please contact our Customer Care team at Customer Care or call 082 135.

      Right to correct personal information

      You have the right to correct information held about you if it’s not accurate. The only personal information we will process will be if you decide to access EziAds. To request a correction or updating your profile, you may contact our customer service team.

      Right to access personal information

      You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether we hold personal information about you and request from us the record or a description of the personal information about you held by us.

      Right to object to use of personal information

      In certain circumstances, you have the right, to object to us processing your personal information.

      Right to unsubscribe and opt-out of the service

      • Users can cancel their participation to the EziAds Service at any time, by sending a free SMS with the cancellation keyword STOP or CANCEL to the respective dedicated SMS long code (0820099664) or by dialing *139*1# USSD string , or within the Service app (iOS or Android) or website (https://www.eziAds.com/) by selecting the “Downgrade Membership” option in the “My Profile” page..
      • Subscribers who join the EziAds service are considered users of the Service until they cancel their subscription.
      • A Subscription can also be cancelled at the sole discretion of Vodacom, in the event of a clear expression of non-interest in participating in the Service is demonstrated by a user (after subscription), via SMS communication (e.g. the User sending an SMS message reporting “I do not want to participate”).
      • Users who cancel their subscription can re-register at any given time by sending the defined registration keyword(s) to the dedicated long code.

      Right to deletion

      In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold.

      How to lodge a complaint

      Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].

      If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

      The Information Regulator (South Africa)

      JD House, 27 Stiemens Street,

      Braamfontein,

      Johannesburg, 2001.

      P.O Box 31533

      Braamfontein, Johannesburg, 2017

      Email: [email protected]

      Complaint’s email: [email protected]

      Page Description
      eziAds – Privacy Supplement
      Page Title
      eziAds – Privacy Supplement | Vodacom
      Keywords
      eziAds
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      SwitchONFinance – Privacy Supplement

      This privacy supplement describes the type of personal information we process and explains how we collect, use, share and protect your personal information. This privacy supplement is not intended to replace Vodacom’s privacy policy but is designed to provide additional contextual information relating to SwitchONFinance. For more information on the Vodacom privacy statement please click here or go to the Vodacom Privacy Portal: https://www.vodacom.co.za/privacy.

      Last updated: [7 December 2021]

        SwitchONFinance is a financial informative content platform that is available exclusively to Vodacom’s subscribers (the “Users”).  The portal hosted on: http://m.switchonfin.co.za/ offers Users the ability to access news, articles, information, how-to guides, calculators, etc., via a mobi web-based portal. The information provided by SwitchONFinance was specifically compiled for purposes of providing financial information and related matters. Neither Vodacom nor its service provider(s), from whom Vodacom obtained the data comprising the information, have performed any independent analysis or investigation to determine the correctness or accuracy of the data.

        Your opinion matters to us – if you have any questions about this service, you can email us at: [email protected].

        Your opinion matters to us – if you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

        The Privacy Office – Legal Affairs

        Vodacom (Pty) Ltd

        Corporate Park

        082 Vodacom Boulevard

        Midrand

        1685

        Personal information we collect about you

        In order to enable you to make use of the Service, and provide the service, through the application, SwitchONFinance collects the below information about you:

        • MSISDN (Mobile Number) – This is used to manage and provide the service, to authenticate the user via OTPs (one-time PINs)/password, and to subscribe and bill the user as it relates to the service provision
        • Information on how you use the service, such as the date, time and length of your usage (tracked by cookies)Subscription and billing for the service

        We may use your information to contact you about our own goods and services that may be of interest to you. If you have agreed to receive 3rd party marketing, we may also use your information to contact you about 3rd parties goods and services.

        We will share your mobile number with Upstream Systems (Pty) Ltd (Service Provider”) who is our appointed service provider who enables the Services. By using the service, you hereby consent to us doing so. Our Service Provider may need to transfer your information cross border to Greece in order to be able to provide the Service.

        We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our website, web-related products and services.

        This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

        You can choose to refuse cookies or set your browser to let you know each time a website tries to set a cookie.

        We collect your personal information when

        • You subscribe to the service
        • You use the service
        • Vodacom will process your personal information based on:
          • Vodacom’s obligation – to provide you with the service you have asked for.
          • Vodacom’s legitimate business interests – when it comes to developing and improving the service to gain insights through app analytics.
          • Your communication preferences.

        We may use your personal information for the following purposes:

        • Provide, personalize, and improve our Products.
        • To deliver our Products, including to personalize features, make suggestions for you (such as creative messaging and targeting) on and off our Products.
        • Product research and development: We use the information we have, to develop, test and improve our Products, including by conducting surveys and research, and testing and troubleshooting new products and features.
        • Provide measurement, analytics, and other business services.
        • Help advertisers and other partners measure the effectiveness and distribution of ads and services and understand the types of people who use their services and how people interact with their websites, apps, and services.
        • Promote safety, integrity, and security i.e.:
          • Verify accounts and activity,
          • Combat harmful conduct, detect, and prevent spam and other bad experiences,
          • Maintain the integrity of our Products,
          • Promote safety and security on and off SwitchONFinance. For example, we use available data to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
        • Send you marketing communications, communicate with you about our Products, and let you know about our policies and terms.
        • We also use your information to respond to you when you contact us.
        • Conduct and support research and innovation on topics of general welfare, technological advancement, public interest, health, and well-being.
        • SwitchONFinance share infrastructure, systems, and technology with other Partners, which includes but is not limited to:
          • Upstream Systems SA (Pty) Ltd
        • The sharing of infrastructure systems and technology is intended to provide an innovative, relevant, consistent, and safe experience across all Vodacom SA (Pty) Company Products you use.
        • We also process information about you across the Companies for these purposes, as permitted by applicable law and in accordance with their terms and policies.
        • We also work to understand how people use and interact with Company Products, such as understanding the number of unique users on different Company Products.

        Information is shared with others in the following ways:

        • If the ownership or control of all or part of our Product or their assets changes, we may transfer your personal information to the new owner, subject to a data processing agreement.
        • Sharing with Third-Party Partners

        The SwitchONFinance Service may contain links to third party websites or programs that are not controlled by or affiliated to Vodacom and/or its appointed service provider for this Service. Vodacom is not responsible for the content, offers or privacy policies of such sites and programs. Your dealings with third party sites e.g. acceptance of their cookies, are solely between you and the applicable third party.

        • We do not sell any of your information to anyone, and we never will.
        • We also impose strict restrictions on how our partners can use and disclose the data we provide.
        • Here are the types of third parties we share information with:
          • Partners who use our analytics services.
          • We provide aggregated statistics and insights that help people and businesses understand how people are engaging with adverts, listings, Pages, videos, and other content. For example, admin users receive information about the number of people or accounts who viewed, reacted to, as well as aggregate demographic and other information that helps us and them understand interactions.
        • Advertisers:
          • We provide advertisers with reports about who is seeing their ads and how their ads are performing, but we do not share information that personally identifies anyone (information such as your name or email address that by itself can be used to contact you or identify who you are) unless you give us permission which will be applicable to lead generation campaigns.
          • Other information we share with advertisers include general demographic and interest information (for example, that an ad was seen by a woman between the ages of 25 and 34 who lives in Midrand and likes software engineering) to help them better understand their audience. We also confirm which ads led someone to make a purchase or take an action with an advertiser.
        • If you are visiting our Websites from a country other than South Africa, the various communications will necessarily result in the transfer of information across international boundaries.
        • We may also need to transfer your information to our partners and service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. These partners include but is not limited to Upstream Systems (Pty) Ltd.
        • This may happen if our servers or suppliers and service providers are based outside South Africa, or if our services are hosted in systems or servers in Vodafone Operating Companies outside South Africa including the European Economic Area (EEA) or India and/or if you use our services and products while visiting countries outside South Africa.

        The personal information processed in connection with your account or activity will be de-identified or deleted five (5) years after agreement/subscription termination. This is in line with the Vodacom Pty (Ltd) personal data retention standards.

        Vodacom Pty (Ltd) may retain aggregated and statistical reports about use of our Products and services, but these reports will not identify you as a user.

        • We are committed to implementing leading data security safeguards.
        • We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
        • If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to do so. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
        • Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
        • We’ll never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
        • You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter, and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
        • Social plug-ins and social applications are operated by the social networks themselves and are subject to their own terms of use, privacy and cookies policies. You should make sure you’re familiar with these.

        At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information.  If you have a question or cannot find the answer, please contact our Customer Care team at Customer Care or call 082 135.

        Right to correct personal information

        You have the right to correct information held about you if it’s not accurate. The only personal information we will process will be if you decide to access SwitchONFinance. In order to request a correction or updating your profile, you may contact our customer service team.

        Right to access personal information

        You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether we hold personal information about you and request from us the record or a description of the personal information about you held by us.

        Right to object to use of personal information

        In certain circumstances, you have the right, to object to us processing your personal information.

        Right to unsubscribe and opt-out of the service

        • Users can cancel their participation to the SwitchONFinance Service at any time, by sending a free SMS with the cancellation keyword STOP or CANCEL to the respective dedicated SMS long code (0820091361) or by dialing *135*997# and selecting option1.
        • Subscribers who join the SwitchONFinance service are considered users of the Service until they cancel their subscription.
        • A Subscription can also be cancelled at the sole discretion of Vodacom, in the event of a clear expression of non-interest in participating in the Service is demonstrated by a user (after subscription), via SMS communication (e.g. the User sending an SMS message reporting “I do not want to participate”).
        • Users who cancel their subscription can re-register at any given time by sending the defined registration keyword(s) to the dedicated long code.

        Right to deletion

        In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold.

        How to lodge a complaint

        Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].

        If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

        The Information Regulator (South Africa)

        JD House, 27 Stiemens Street,

        Braamfontein,

        Johannesburg, 2001.

        P.O Box 31533

        Braamfontein, Johannesburg, 2017

        Email: [email protected]

        Complaints email: [email protected]

        Page Description
        SwitchONFinance – Privacy Supplement
        Page Title
        SwitchONFinance – Privacy Supplement | Vodacom
        Keywords
        SwitchONFinance
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        0

        Childrens - Privacy Supplement

        • Home
        • Terms and Conditions

        This Privacy Policy will tell you about the kinds of personal information that Vodacom and its other related companies called subsidiaries (collectively referred to as “Vodacom”, “we”, “us” or “our”) collect from you as a Child and how we use or share this personal information. You will know that this Privacy Policy applies to you when you visit us on a website, mobile application, use any online or offline services that we operate, or attend an in-person event (together we call these our "Services").

        This Privacy Policy is in addition to the Vodacom Privacy Policy statement which can be accessed by clicking here or when you go to the Vodacom Privacy Portal.

        If you have any question about our privacy practices and how we collect or use your personal information, see the “Contact Us” section below.

        Last updated: 22 October 2021

          This Privacy Policy gets updated from time to time; whenever we make a change, we will let you know, when you next visit this site after an update.

          Protecting your privacy and personal information is important to us. We have therefore created certain steps aimed at protecting you, these include the following:

          • You should always check with your parents or legal guardians before giving out any information about you, especially before entering information on any website, mobile application, or online service.
          • When creating an account, we will firstly request your parent or legal guardian’s permission/consent prior to activating it.
          • In some cases, when any Vodacom product or service is used by your school in an educational setting, we may rely on the School to provide temporary consent, on behalf of your parent/legal guardian to allow Vodacom to provide products and services.
          • Before we collect your personal information or allow you to use any of our services, we will request your parent/legal guardian to give us permission to use your personal information to subscribe you to any of our services. Where we don’t receive your parent’s/legal guardian’s consent we will have to terminate your access to the service and then delete your personal information.

          We will keep your personal information for only as long as we need to in order for you to use our services and to ensure the security of your personal information.

          Where we find that we are not allowed to keep or collect your personal information, we will either delete the information or immediately ask your parent/legal guardian for their consent to keep such personal information.

          We collect and use information about you for the following reasons:

          • Provide, maintain, and improve services and to develop new content and features.
          • Create, maintain, and service your account, if you have created one.
          • Send notifications related to your account, if you have created one.
          • Send newsletters, postcards, or messages you request.
          • Enable you to participate in contests, competitions or promotions or attend events in person.
          • Respond to customer service requests from you or your parent or guardian.
          • Analyze traffic and user activities on the services, identify popular areas or features, and improve and personalize the services.
          • Process or fulfil orders and transactions; and
          • Protect our rights and that of others and comply with the law where required, including to detect, investigate, and prevent fraud and other illegal activities.
          • We collect, maintain, use and share your personal information only for lawful reasons or as instructed by your parent/legal guardian.
          • We will not use your personal information for direct marketing or targeted advertising purposes. This means that we are not allowed to use your information to try and sell you new products/services.
          • We will only build a profile about you for educational purposes or as allowed by your parent.
          • We ensure that we have the right security in place to protect your personal information or the information of your parent/legal guardian.
          • We will not sell your personal information.  If the structure of Vodacom changes and a new company takes over, we will give your parent/legal guardian an opportunity to object to us sharing your personal information with such new company.

          We may not keep your personal information any longer than we need to, unless:

          • Keeping your personal information is required or authorised by law;
          • We need your personal information for lawful purposes related to our business functions or activities; or
          • Your parent/legal guardian has agreed to a longer period.

          We will not share the information we collect from you other than as set out below:

          We may share information within Vodacom group of companies

          Where we are allowed to by law, we may share information we collect about you with the Vodacom group companies for the purposes explained in the "How We Use your Personal Information & Why" section above.

          We will share information with third parties who perform Services on our behalf

          We share information with other companies or individuals we hire or work with that provide us with professional services such as advice, business support, or perform services on our behalf, including customer support, payment services, or others who assist us in fulfilling orders, host our websites, information technology, event providers, sending direct mail and emails, contests and events, and analytics services (“Service Providers”). These Service Providers are allowed to use your information to help us provide our services and not for any other purpose.

          We will share your information with your parental consent or if you ask us to

          We may share your information with third parties if your parent/legal guardian provides us with consent and if it is allowed under the law.

          If you have a question or cannot find the answer, please contact our Customer Services team at 082 135 or [email protected].

          Right to access personal information

          You have the right to ask for a record or description of the personal information that we hold about you. You can also ask us to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the types of third parties (like Service Providers) who have or have had access to your personal information. To make this request visit our Subject Access Rights page of our Privacy Portal which gives details on how to do this. You can also contact our Customer Services team at 082 135 or [email protected].

          Right to correct personal information

          You have the right to ask us to correct information we have about you if it’s incorrect, out-of-date, or if you believe we do not need such information to provide you with services. If the information we hold about you is incorrect or needs to be updated, you can log in to My Vodacom to update it or you can contact our Customer Service team at 082 135 or [email protected].

          Right to restrict use of your personal information

          If you feel that the personal information, we hold on you is inaccurate, or if you believe we shouldn’t be using or storing your personal information, please contact our Customer Services team on 082 135 or [email protected].

          Right to deletion

          Vodacom undertakes to only keep and use your personal information for as long as we need to. In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to ask us to erase your personal information that we hold. Kindly note that in certain instances we may still have lawful grounds to keep or use your personal information even where you have terminated your subscription or withdrew your consent to certain products or services.

          How to lodge a complaint

          If you want to contact us about any of your rights or should you believe that we have used your personal information in the wrong way then you may contact our customer care team on 082 135 or [email protected]. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].  If you are not satisfied with such process, you or your parent/legal guardian have the right to make a complaint to the Information Regulator at:

          The Information Regulator (South Africa)

          JD House

          27 Stiemens Street

          Braamfontein

          Johannesburg

          2001

          Email: [email protected]

          Complaint’s email: [email protected]

          Page Description
          Childrens – Privacy Supplement
          Page Title
          Childrens – Privacy Supplement | Vodacom
          Keywords
          Childrens
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          0
          Page Category

          SwitchONBenefits – Privacy Supplement

          This privacy supplement describes the type of personal information we process and explains how we collect, use, share and protect your personal information. This privacy supplement is not intended to replace Vodacom’s privacy policy but is designed to provide additional contextual information relating to SwitchONBenefits. For more information on the Vodacom privacy statement please click here or go to the Vodacom Privacy Portal:

          Last updated: [14 March 2022, Alegra Dijkstra]

            SwitchONBenefits (also referred to as “the Service”) is a rewards benefits service that offers 2 variants; 1) a free service and 2) a Premium subscription service that is available exclusively to Vodacom subscribers (“the Users”). The Service gives the Users the opportunity to participate in a subscription based service that will offer premium reward benefits. SwitchONBenefits will provide Users with weekly premium benefit offers from South Africa’s premium retailers. The Service is based on a weekly subscription charge based on '7 day’s eligibility. SwitchONBenefits can be accessed via an App (Android and iOS), a web portal that is mobile friendly, as well as a dedicated USSD platform. The Service may also grant users the benefit of discounted promotions, with Users being charged a discounted price for a special subscription available in a premium service at Vodacom’s discretion.

            Your opinion matters to us - if you have any questions about this service, you can email us at: [email protected].

            Your opinion matters to us - if you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

            The Privacy Office - Legal Affairs

            Vodacom (Pty) Ltd

            Corporate Park

            082 Vodacom Boulevard

            Midrand

            To enable you to make use of the Service, and provide the service, through the application, SwitchONBenefits collects the below information about you:

            • MSISDN (Mobile Number), name and email address – This is used to manage and provide the service, to authenticate the user via OTPs (one-time PINs)/password, and to subscribe and bill the user as it relates to the service provision
            • Information on how you use the service, such as the date, time and length of your usage (tracked by cookies)
            • Subscription and billing for the service

            We may use your information to contact you about our own goods and services that may be of interest to you. If you have agreed to receive 3rd party marketing, we may also use your information to contact you about 3rd parties’ goods and services.

            We will share your personal identifiable information with Upstream Systems (Pty) Ltd (acquisition and subscription management partner) and Firefly Investments 190 (Pty) Ltd t/a Berelo Innovations (Customer interface (Web & USSD) content platform partner), who are our appointed service providers who enables the Services. Our Service Providers may need to transfer your information cross border to Greece which is where Upstream’s head office is located, in order to be able to provide the Service.

            We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our website, web-related products and services.

            This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

            You can choose to refuse cookies or set your browser to let you know each time a website tries to set a cookie.

            We collect your personal information when

            • You subscribe to the service
            • You use the service
            • Vodacom will process your personal information based on:
              • Vodacom’s obligation – to provide you with the service you have asked for.
              • Vodacom’s legitimate business interests – when it comes to developing and improving the service to gain insights through app analytics.
              • Your communication preferences.

            We may use your personal information for the following purposes:

            • Provide, personalize, and improve our Products.
            • To deliver our Products, including to personalize features, make suggestions for you (such as creative messaging and targeting) on and off our Products.
            • Product research and development: We use the information we have, to develop, test and improve our Products, including by conducting surveys and research, and testing and troubleshooting new products and features.
            • Provide measurement, analytics, and other business services.
            • Help advertisers and other partners measure the effectiveness and distribution of ads and services and understand the types of people who use their services and how people interact with their websites, apps, and services.
            • Promote safety, integrity, and security i.e.:
              • Verify accounts and activity,
              • Combat harmful conduct, detect, and prevent spam and other bad experiences,
              • Maintain the integrity of our Products,
              • Promote safety and security on and off SwitchONBenefits. For example, we use available data to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
            • Send you marketing communications, communicate with you about our Products and Services, and let you know about our policies and terms.
            • We also use your information to respond to you when you contact us.
            • Conduct and support research and innovation on topics of general welfare, technological advancement, public interest, health, and well-being.
            • SwitchONBenefits share infrastructure, systems, and technology with other Partners, which includes but is not limited to:
              • Upstream Systems SA (Pty) Ltd
              • Firefly Investments 190 (Pty) Ltd t/a Berelo Innovations
            • The sharing of infrastructure systems and technology is intended to provide an innovative, relevant, consistent, and safe experience across all Vodacom SA (Pty) Company Products you use.
            • We also process information about you across the Companies for these purposes, as permitted by applicable law and in accordance with their terms and policies.
            • We also work to understand how people use and interact with Company Products, such as understanding the number of unique users on different Company Products.

            Information is shared with others in the following ways:

            • If the ownership or control of all or part of our Product or their assets changes, we may transfer your personal information to the new owner, subject to a data processing agreement.
            • Sharing with Third-Party Partners:
            • The SwitchONBenefits Service may contain links to third party websites or programs that are not controlled by or affiliated to Vodacom and/or its appointed service providers for this Service. Vodacom is not responsible for the content, offers or privacy policies of such sites and programs. Your dealings with third party sites e.g. acceptance of their cookies, are solely between you and the applicable third party.
              • We do not sell any of your information to anyone, and we never will.
              • We also impose strict restrictions on how our partners can use and disclose the data we provide.
              • Here are the types of third parties we share information with:
                • Partners who use our analytics services.
                • We provide aggregated statistics and insights that help people and businesses understand how people are engaging with adverts, listings, Pages, videos, and other content. For example, admin users receive information about the number of people or accounts who viewed, reacted to, as well as aggregate demographic and other information that helps us and them understand interactions.
              • Sharing with Advertisers:
                • We provide advertisers with reports about who is seeing their ads and how their ads are performing, but we do not share information that personally identifies anyone (information such as your name or email address that by itself can be used to contact you or identify who you are) unless you give us permission which will be applicable to lead generation campaigns.
                • Other information we share with advertisers include general demographic and interest information (for example, that an ad was seen by a woman between the ages of 25 and 34 who lives in Midrand and likes software engineering) to help them better understand their audience. We also confirm which ads led someone to make a purchase or take an action with an advertiser.
            • If you are visiting our websites from a country other than South Africa, the various communications will necessarily result in the transfer of information across international boundaries.
              • We may also need to transfer your information to our partners and service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. These partners include but are not limited to Upstream Systems (Pty) Ltd and Firefly Investments 190 (Pty) Ltd t/a Berelo Innovations.
            • This may happen if our servers or suppliers and service providers are based outside South Africa, or if our services are hosted in systems or servers in Vodafone Operating Companies outside South Africa including the European Economic Area (EEA) or India and/or if you use our services and products while visiting countries outside South Africa.

            The personal information processed in connection with your account or activity will be de-identified or deleted five (5) years after agreement/subscription termination. This is in line with the Vodacom Pty (Ltd) personal data retention standards.

            Vodacom Pty (Ltd) may retain aggregated and statistical reports about use of our Products and services, but these reports will not identify you as a user.

            • We are committed to implementing leading data security safeguards.
            • We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
            • If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to do so. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
            • Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
            • We’ll never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
            • You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter, and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
            • Social plug-ins and social applications are operated by the social networks themselves and are subject to their own terms of use, privacy and cookies policies. You should make sure you’re familiar with these.

            At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information.  If you have a question or cannot find the answer, please contact our Customer Care team at Customer Care or call 082 135.

            Right to correct personal information

            You have the right to correct information held about you if it’s not accurate. The only personal information we will process will be if you decide to access SwitchONBenefits. To request a correction or updating your profile, you may contact our customer service team.

            Right to access personal information

            You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether we hold personal information about you and request from us the record or a description of the personal information about you held by us.

            Right to object to use of personal information

            In certain circumstances, you have the right, to object to us processing your personal information.

            Right to unsubscribe and opt-out of the service

            • Users can cancel their participation to the SwitchONBenefits Service at any time, by sending a free SMS with the cancellation keyword STOP or CANCEL to the respective dedicated SMS long code (0820099664) or by dialing *139*1# USSD string , or within the Service app (iOS or Android) or website (https://www.switchonbenefits.com/) by selecting the “Downgrade Membership” option in the “My Profile” page..
            • Subscribers who join the SwitchONBenefits service are considered users of the Service until they cancel their subscription.
            • A Subscription can also be cancelled at the sole discretion of Vodacom, in the event of a clear expression of non-interest in participating in the Service is demonstrated by a user (after subscription), via SMS communication (e.g. the User sending an SMS message reporting “I do not want to participate”).
            • Users who cancel their subscription can re-register at any given time by sending the defined registration keyword(s) to the dedicated long code.

            Right to deletion

            In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold.

            How to lodge a complaint

            Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]

            If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

            The Information Regulator (South Africa)

            JD House, 27 Stiemens Street,

            Braamfontein,

            Johannesburg, 2001.

            P.O Box 31533

            Braamfontein, Johannesburg, 2017

            Email: [email protected]

            Complaint’s email: [email protected]

            Page Description
            SwitchONBenefits – Privacy Supplement
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            VodaMedia – Privacy Supplement

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            This privacy supplement describes the type of personal information we process to support VodaMedia and other related products and features offered by Vodacom SA (Pty) Ltd. This privacy supplement is not intended to replace Vodacom's privacy policy but is designed to provide additional contextual information that we process relating to VodaMedia. For more information on the Vodacom privacy statement please click here or go to the Vodacom Privacy Portal.

            Last updated: [29 April 2021]

              VodaMedia an online advertising media company which is owned and managed by Vodacom SA (Pty) (Ltd) ("Vodacom").

              Your opinion matters to us.

              You can learn how to access and delete information we collect by contacting us via email on [email protected].

              If you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

              The Privacy Office - Legal Affairs

              Vodacom (Pty) Ltd

              Corporate Park

              082 Vodacom Boulevard

              Midrand

              1685

              Information we collect about you

              In order to make use of the VodaMedia Products and Services provided, VodaMedia, assigns or collects the below information about users:

              • On sign up for an account, creation or advertising of content:
                • This can include information in or about the content you provide (like metadata), such as the location of a photo or the date a file was created.
                • It can also include what you see through features we provide.
              • Campaigns:
                • Campaign performance, creative, and ad account and how you interact with them across our Products, such as your use of the VodaMedia site builder to help us improve the service.
              • Usage of our Products:
                • The features you use like SMS and packages; the actions you take; the time, frequency, and duration of your activities.
                • For example, we log when you are using and have last used our Products, posts, videos, and other content you uploaded of our Products.
                • Transactional Information e.g. purchases or other financial transactions related to the purchase (such as a campaign). This includes payment information; account, authentication information, billing, shipping, and contact details.
              • Device Information - Any device used to engage or integrate with our Products:
                • Device operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
                • Operations and behaviours performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).
                • Unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use, and Family Device IDs.
                • Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.
                • The name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network, so we can do things like help you stream a video from your phone to your desktop.
              • Cookie data:
                • Data from cookies stored on your device, including cookie IDs and settings.
                • These cookies are required cookies and necessary for basic website functionality.
                • Some examples include session cookies needed to transmit the website, authentication cookies, and security cookies.
                • If you have chosen to identify yourself to us, we may place on your browser a cookie that allows us to uniquely identify you when you are logged into the websites and to process your online transactions and requests.
              • Partners receive your data when you visit or use their services or through third parties they work with. We require each of these partners to have lawful rights to collect, use and share your data before providing any data to us.

              Personal information we collect about you

              We collect your personal information when:

              • You create your account. Information we collect:
                • Your Business Name to create your account and for invoicing purposes which is requested when you register.
                • Your Website URL to help you complete your campaign set up which automatically will be added into the campaign when you book a package.
                • We use location-related information-such as your business location.

              VodaMedia will process your personal information based on:

              • A performance of a contract - to provide you with the service you have asked for;
              • VodaMedia's legitimate business interests - when it comes to developing, personalising, testing and improving the products and services to gain insights through analytics.

              We may use your personal information for the following purposes:

              • Provide, personalize, and improve our Products.
              • To deliver our Products, including to personalize features, make suggestions for you (such as creative messaging and targeting) on and off our Products.
              • Product research and development: We use the information we have, to develop, test and improve our Products, including by conducting surveys and research, and testing and troubleshooting new products and features.
              • Provide measurement, analytics, and other business services.
              • Help advertisers and other partners measure the effectiveness and distribution of ads and services and understand the types of people who use their services and how people interact with their websites, apps, and services.
              • Promote safety, integrity, and security i.e.:
                • Verify accounts and activity,
                • Combat harmful conduct, detect, and prevent spam and other bad experiences,
                • Maintain the integrity of our Products,
                • Promote safety and security on and off VodaMedia Products. For example, we use data we have to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
              • Send you marketing communications, communicate with you about our Products, and let you know about our policies and terms.
              • We also use your information to respond to you when you contact us.
              • Conduct and support research and innovation on topics of general welfare, technological advancement, public interest, health, and well-being.
              • VodaMedia share infrastructure, systems, and technology with other Companies, which include:
                • Salesforce,
                • Facebook,
                • Vodacom,
                • Accenture,
                • Google and OTM
                • To provide an innovative, relevant, consistent, and safe experience across all Vodacom SA (Pty) Company Products you use.
                • We also process information about you across the Companies for these purposes, as permitted by applicable law and in accordance with their terms and policies.
                • For example, we process information from VodaMedia products about accounts sending spam on its service so we can take appropriate action against those accounts on VodaMedia channels.
                • We also work to understand how people use and interact with Company Products, such as understanding the number of unique users on different Company Products.

              Information is shared with others in the following ways:

              • People and accounts you share and communicate with when you share and communicate using our Products:
                • You choose the audience for what you share.
                • For example, when you advertise on our channels, you select the audience for the advert, such as a group, or a customized list of people.
                • Your network can also see actions you have taken on our Products, including engagement with ads, landing pages and sponsored content.
              • Public information can be seen by anyone, on or off our Products, including if they do not have an account.
              • Apps, websites, and third-party integrations on or using our Products.
                • When you choose to use third-party apps, websites, or other services that use, or are integrated with, our Products, they can receive information about your campaign.
                • For example, the game developer or website can receive information about your campaign in a consolidated manner, but no personal information will be shared.
              • Devices and operating systems providing native versions for the VodaMedia products (i.e., where we have not developed our own first-party apps) will have access to all information you choose to share with them.
              • New owner.
                • If the ownership or control of all or part of our Products or their assets changes, we may transfer your information to the new owner.
              • Sharing with Third-Party Partners
                • We work with third-party partners who help us provide and improve our Products or who use Tools to grow their businesses, which makes it possible to operate our companies and provide free services to people around the world.
                • We do not sell any of your information to anyone, and we never will.
                • We also impose strict restrictions on how our partners can use and disclose the data we provide.
                • Here are the types of third parties we share information with:
                  • Partners who use our analytics services.
                  • We provide aggregated statistics and insights that help people and businesses understand how people are engaging with adverts, listings, Pages, videos, and other content. For example, admins users receive information about the number of people or accounts who viewed, reacted to, as well as aggregate demographic and other information that helps us and them understand interactions.
              • Advertisers:
                • We provide advertisers with reports about the kinds of people seeing their ads and how their ads are performing, but we do not share information that personally identifies anyone (information such as your name or email address that by itself can be used to contact you or identifies who you are) unless you give us permission which will be applicable to lead generation campaigns.
                • Other information we share with advertisers include general demographic and interest information to advertisers (for example, that an ad was seen by a woman between the ages of 25 and 34 who lives in Midrand and likes software engineering) to help them better understand their audience. We also confirm which VodaMedia ads led someone to make a purchase or take an action with an advertiser.
              • Measurement partners:
                • We share information about you with companies that aggregate it to provide analytics and measurement reports to our partners.
              • Vendors and service providers:
                • We provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analysing how our Products are used, providing customer service, facilitating payments, or conducting surveys.
              • Researchers and academics:
                • We also provide information and content to research partners and academics to conduct research that advances scholarship and innovation that support our business or mission and enhances discovery and innovation on topics of general welfare, technological advancement, public interest, health, and well-being.
              • Law enforcement or legal requests:
                • We share information with law enforcement or in response to legal requests in the circumstances outlined below.
              • International Data Transfer:
                • If you are visiting our Websites from a country other than South Africa the various communications will necessarily result in the transfer of information across international boundaries.
                • We may also need to transfer your information to our partners and service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation.
                • This may happen if our servers or suppliers and service providers are based outside South Africa, or if our services are hosted in systems or servers in Vodafone Operating Companies outside South Africa including the European Economic Area (EEA) or India and/or if you use our services and products while visiting countries outside South Africa.
                • Countries in the EEA are considered to have adequate data protection laws.
                • Other countries outside the EEA may not have data-protection laws which are similar to those of South Africa, however, we will make sure that your information is protected and enter into appropriate agreements to achieve this.

              The personal information processed in connection with your leader board activity, if you have chosen to link your Apple or Google account, will be deleted as soon as you choose to delink your account.

              Vodacom may retain aggregated and statistical reports about use of the DreamLab Application but these reports will not identify you as a user.

              • We are committed to implementing leading data security safeguards.
              • We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
              • If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to do so. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
              • Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered - as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that's beyond our control.
              • We’ll never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
              • You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
              • Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

              At VodaMedia, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information.

              Right to correct personal information

              Having provided adequate proof of identity, you have the right to have information held about you corrected if it is not accurate. In order to request a correction, you may contact us by email at [email protected].

              Right to access personal information

              You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether or not we hold personal information about you and request from us the record or a description of the personal information about you held by us.

              Right to object to use of personal information

              In certain circumstances, you have the right, to object to us processing your personal information. Please use our please email us at [email protected] to contact us and a member of our dedicated team will respond to you.

              To opt;

              If you no longer want to receive marketing messages from us, please contact our customer services team and you'll be 'opted out'. Kindly contact our customer services team to make opt-out request at [email protected].

              If you choose to unsubscribe or opt out, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.

              Right to deletion

              If you choose to no longer have your personal information that you have linked via your Apple or Google account to the DreamLab app then you can delink your account via the settings for those providers.

              How to lodge a complaint

              Should you believe that we have used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with us directly. Kindly email [email protected] to contact us and a member of our dedicated team will contact you. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]

              If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at

              The Information Regulator (South Africa)

              33 Hoofd Street
              Forum III, 3rd Floor Braampark
              P.O Box 31533
              Braamfontein, Johannesburg, 2017

              Email: [email protected]

              Complaints email: [email protected]

              Link to the VodaMedia privacy supplement

              www.vodamedia.co.za

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              VodaMedia – Privacy Supplement
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              COVID - Privacy statement

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              Providing insights into people's aggregated movements to help fight the spread of COVID-19

              We are committed to improving governments' insights into people’s movements in affected areas to support public health and research efforts. At the request of public authorities, non-governmental organisations and approved entities, we may provide a limited amount of aggregated and anonymised network data such as generalised patterns in the movement of people to assist with planning the response to coronavirus. The outputs generated do not contain data that can identify individuals.

              The role such data sharing can play to help tackle coronavirus and manage the effect it has, has been recognised by governments and other public entities, telecommunications operators, non governmental organisations and regulators worldwide.

              The privacy of our customers will always be a priority so we will ensure appropriate controls are in place to respect fundamental rights and freedoms. Having taken account of regulatory and expert guidance, we have put in place a number of safeguards. These include;

              • Aggregation and anonymisation: We will only share aggregated and anonymised data sets for example heat maps of mobile device movements.
              • Governance: We have internal oversight to ensure we take account of the legal, ethical, security and human impact considerations as well as adopting regulator guidance in relation to the governmental agencies response to coronavirus
              • Proportionality: we only share the data that is strictly needed to achieve the objective
              • Retention: We will periodically review the data sharing initiatives we are undertaking and stop sharing the data when this is no longer necessary.
              • Transparency: We will use online channels such as this statement to increase the transparency of this activity
              • No personal data: No personal data to be shared in these insights unless required by law.
              • Security: We have put in place appropriate security measures, including monitoring access to those who will be viewing the data sets
              • Legitimate: We will only share data where there is a fair and legitimate purpose for such sharing in the context of the public response to coronavirus and the management of the effect of the virus.

              These safeguards and Vodacom's wider approach to data sharing will help to ensure we are acting ethically and effectively to serve the public interest.

              We are convinced that these insights, when utilised in a reasonable and legitimate manner, are key to protect and empower citizens and to help governments and authorised entities to determine how quickly societies can safely start to return to normal.

              We will constantly review our data sharing activities and provide any updates via this page. If you would like to know more about how Vodacom processes personal data or for more information on how to exercise your data protection rights please see our Privacy Policy available on this link

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              COVID Privacy statement
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              ISPA

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              ISPA Takedown Notices or Complaints

              ISPA confirms its acceptance of its nomination by Vodacom as Vodacom's designated take-down agent as contemplated in section 75 of the Electronic Communications and Transactions Act 25 of 2002.

              Contact ISPA

              Tel: 010 500 1200

              Takedown Notice Email

              Takedown Notice Information and Form

              Postal address

              PO Box 518
              Noordwyk
              1687
              Midrand

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              ISPA - Internet Service Providers' Association
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