RED Plans

Image
RED
More than just a contract
Amazing Benefits

Count on efficient priority service and free device insurance because life happens. Stream on popular services with a Video Ticket, PLUS get an extra SIM to use in another device, and when a friend needs data, you'll have more than enough to share.

Image
RED
Get more for your loyalty
Real Rewards

No matter which RED plan you're on, rich rewards are waiting to be unlocked. Earn, bank and spend VodaBucks to get awesome discounts from our travel and lifestyle partners, PLUS redeem vouchers for fashion, electronics, food, experiences, and more!

Image
RED Plans
5 AUGUST 2021
Introducing The Vodacom RED Revamp

We've updated our RED plans and we want you to know all about it!

Our RED Price Plans

RED Flexi

A RED Flexi customer gets:
Contract Rewards
VodaBucks Store
Just 4 You
from R55 PM

RED Core

A RED customer gets:
Contract Rewards
VodaBucks Store
Multi-SIM
Data Sharing
Rewards Club
Video Ticket
from R149 PM

RED VIP

A RED VIP customer gets:
Contract Rewards
VodaBucks Store
Multi-SIM
Data Sharing
Rewards Club
Video Ticket
Theft Cover
Screen Cover
from R1,199 PM

Why we've updated our plans

More flexibility
Choose your device and bundles

We've built our RED plans with you in mind; designed to give you the freedom to choose minutes and data that suit your lifestyle, the best mobile devices to meet your technology needs, plus more rewards and benefits.

More data
Share

Enjoy connecting with friends and family, hassle-free! Our RED price plans let you share your data with loved ones.

Need help with your RED Plan?

Our most frequently asked RED questions

    Download the My Vodacom App from the App Store or Google Play. Activate your travel benefits on the My Vodacom App. Follow the prompts to book your travel.

    Flight Site:

    Flight site is the official booking platform for MyVodacom Rewards.

    MyVodacom Rewards, Travel Benefits, is a brand owned by Vodacom and managed by FlightSite (Pty) Ltd (“FlightSite”) (registration number: 2004/021024/07).

    When making a booking on the Internet Booking Engine (“IBE”), you are dealing directly with FlightSite and you will be billed directly by FlightSite (operating under the name “Travel Benefits”) and the relevant airline if you have purchased airline tickets. You consent to you and your travel companions’ relevant personal information being made available to FlightSite to process the reservation and the transaction and to the relevant personal information being retained by FlightSite, their suppliers and services providers, where applicable, in accordance with prevailing legislation.



    Flights:

    Emirates: A maximum discount of up to R2500 on base fare applies to economy class tickets. Diamond status clients have access to business class tickets with a discount on base fares of up to 50%. Refer to https://www.emirates.com/za/english/ for further terms and conditions.

    FlySaFair: Discounts only apply to base fare. Refer to https://www.flysafair.co.za/ for further terms and conditions.



    Buses:

    Intercape: Refer to https://www.intercape.co.za/ for further terms and conditions.



    Hotels:

    Refer to the relevant accommodation properties’ websites and your booking confirmation sheet. Protea Hotels: Refer to https://protea.marriott.com/ for terms and conditions.

    Dial 082 135 to blacklist your device. This blocks the device and prevents it from being used by someone else, then go into the nearest store Or Simply call us at 082 1952. To stay up to date with your claim call 082 1952.

    Page Category
    Products
    Page Description
    Become a Vodacom RED customer and get access to premium money-can't-buy experiences and exclusive rewards."/><title>Vodacom Red Plans And Rewards | Vodacom
    Page Title
    Vodacom RED Plans And Rewards | Vodacom
    Keywords
    RED plans,Premium Support,Free delivery,Rewards,RED call centre
    Weight
    0
    Page Category

    5G

    Check 5G coverage in your area

    What are the benefits of 5G?

    Image
    Wifi
    Helping to combat buffering

    5G speed can help to reduce buffering, so you can enjoy what you love, uninterrupted.

    Image
    Play
    Plug and play

    Get instant internet access without the fuss of installation. Connect up to 64 devices quickly and easily.

    Image
    Clock
    Control your plan

    Choose from a wide variety of flexible options.

    Image
    Download
    Download in seconds

    Ever needed a file but had to wait ages for it to download? 5G downloads can take just seconds, so you'll get it in no time.

    Image
    5G
    5G
    What is 5G?

    Fifth generation wireless technology (5G) is the latest iteration for cellular data networks. Engineered to increase speed and responsiveness, it will allow every person, object and device to be connected virtually.

    Image
    5G
    BENEFITS
    What is the benefit of having 5G vs 4G?

    Waiting will be a thing of the past... 5G lets you experience the entertainment you love at record-breaking speeds! Stream and download music and movies far quicker than on a 4G network - even in crowded areas. FYI - You can download a HD video clip in just 3 seconds!

    Greater 5G speeds and lower latency means more capacity for you to connect multiple devices to the Internet. With real-time connectivity, use of cloud-based and remote services can be intensified to achieve 'smart living'

    Image
    5G
    USAGE
    What types of activities can I use 5G for?

    Movies, gaming, music downloads and file sharing are more convenient and amplified with 5G. If you have a large home in which many different devices must be connected, 5G promises a seamless and uninterrupted experience on each device.

    FAQs

    Everything you need to know…

      5G is around 10 times faster than 4G! Given enough spectrum, it will work at average speeds of 150-200Mbps, and peak speeds will reach above 1Gbps. This means you’ll be able to download a full HD film in around 3 minutes (compared to over 15 minutes on 4G).

      5G works at average speeds of 150-200Mbps, while 4G works at average speeds of only 23-35Mbps.
      By default, 5G will reach peak speeds higher than 1Gbps, but basic 4G works at a maximum speed of only 150Mbps, while 4G EVO (a later, faster version of 4G) can reach up to 500Mbps depending on device capability and the number of carriers deployed.

      5G speeds can vary and depend on multiple factors: how far away you are from a mast, which spectrum is being used, and how many people around you are using 5G.

      Movies, gaming or music downloads are more convenient and amplified with 5G. If you have many different devices to connect inside a large home, 5G supports your experience on each device so that it’s seamless and uninterrupted.

      Browse our 5G deals online and check if you fall within a 5G coverage area. If your home is located within a 5G-supported area, please choose the contract you would like to sign up for.

      Your SIM will be provisioned for 5G within 24 hours after you’ve activated a 5G contract with us. If you're using a 5G-compatible device in an area that doesn't have 5G coverage, it will automatically fall back to the Vodacom signal that's available there. Your 5G smartphone will then automatically reconnect to the 5G network once you're back in a 5G area.

      You may still sign up for any of our 4G deals available. Also, please leave your details and we will contact you as soon as 5G becomes available in your area.

      If you already own a 5G device, we’ll ensure that your SIM is provisioned for 5G within 24 hours after you’ve activated a Vodacom 5G contract. You just need to be in an area that has 5G coverage to be able to experience the 5G network.

      Voice and SMS (outgoing) services will not be available on 5G. Our 5G data contracts should be able to receive SMSs. Data Sharing SIM will also not be available on the 5G data contracts.

      5G is completely safe to use. We are committed to ensuring the safety of all our customers. Thanks to years of detailed scientific research, government legislation and international guidelines, we’re fully compliant with all national and international electromagnetic frequency regulations.

      Page Description
      Right now, we’re closer to the launch of 5G than the beginning of 4G. Soon, we'll enter an age of unfathomable mobile speed, clearer communication, and unlocked data potential.
      Page Title
      5G – SA’s Fastest Wireless Internet & Voice Network | Vodacom
      Keywords
      5G, 5g
      Weight
      0
      Page Category

      Fibre Leads

      Call me with the latest fibre deals

      Give us your information and a call centre agent will be in touch.

      Why we need fibre?

      Image
      Fibre
      Super-fast and uninterrupted internet connectivity
      Image
      Fibre
      Free installation + activation with router
      Image
      Fibre
      FREE LTE connection for 1 month while you wait
      Image
      Fibre
      Affordable voice calls

      Our provider partners

      We have partners with different providers in different areas. To see available providers in your area check for fibre coverage above.

       







      Page Description
      Sign up for a fibre deal from Vodacom Fibre for instant, super-fast, flexible and uninterrupted FTTH Internet connectivity. Use our Fibre in my Area to check if you're fibre ready.
      Page Title
      Fibre Deals | Vodacom
      Keywords
      Fibre Deals, FTTH, Fibre in my area, Vodacom Fibre
      Weight
      0
      Page Category

      Data Travel Bundles

      A first for South Africa!

      • Vodacom brings you Travel Data Bundles for roaming.

      • Save on data roaming costs with a fixed fee for the bundle of your choice and the country you visit

      • Select a 1GB OR 5GB bundle available in more than 80 countries

      • Checking out nearby attractions, restaurant reviews, maps, timetables for public transport and even IM messaging while you travel has just become more affordable. Internet roaming bundles are now available for use in 80 countries.

      Activate International Roaming to access Travel Data bundles

      Why get Travel Data Bundles?

      With Vodacom Travel Data bundles, you save on data roaming costs with a fixed fee for the bundle of your choice and the country you visit. It's available for each day you use data while roaming. We'll send you a free SMS notification of your usage and to alert you as you reach your limit.

      Save money when you go abroad. Pay as low as R85 once-off fee for a 1GB 30-day bundle with low out-of-bundle rates.
      Only pay for the days you use.

      Page Description
      Save on data roaming costs with a fixed daily fee for the bundle of your choice and the country you visit.
      Page Title
      Data Travel Bundles | Vodacom
      Keywords
      Data Travel Bundles
      Weight
      0
      Page Category

      E-school – Privacy Supplement

      This privacy supplement explains how Vodacom processes your personal information and explains how we collect, use, share and protect your personal information. This privacy supplement is not intended to replace Vodacom’s privacy policy but is designed to provide additional contextual information relating to E-schools. For more information on the Vodacom privacy statement please click here or go to the Vodacom Privacy Portal: https://www.vodacom.co.za/privacy.

      Your child’s personal information will be processed in line with the Children’s Privacy Statement which can be requested at Vodacom’s customer care or accessed on the website at  https://www.vodacom.co.za/vodacom/privacy-policy/childrens

      Last updated: [13 June 2022]

        E-school is an educational platform for students in grade R to grade 12 and is free.  Students can learn, revise and evaluate their progress on their selected subjects. The portal hosted on: https://www.vodacom.co.za/vodacom/services/vodacom-e-school  and offers parents or guardians the opportunity to register and create profiles for their children who will be utilising the platform to supplement their education.

        Your opinion matters to us – if you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

        The Privacy Office – Legal Affairs
        Vodacom (Pty) Ltd
        Corporate Park
        082 Vodacom Boulevard
        Midrand
        1685

        In order to ensure that we do not collect and process your child’s personal information, parents or guardians are required to register and create profiles for their children.  We collect and process the following parents/guardian’s personal information:

        • Name – This is required as part of the registration process in order to validate parents/guardians
        • Email address – This may be used initially in order to request a parent/guardian to register on the portal in order to create a profile for their child;
        • Cellphone number – This may be used for sending communication messages to a parent/guardian to register on the portal in order to create a profile for their child;

        We may contact you with regards to other products and services that may be of interest to you when you provide appropriate consent.

        Our platform service provider (Topdog) will process your personal information as part of the service offering.   This means that your personal information may need to be transferred to the USA in order for us to provide this service effectively as the service provider uses infrastructure that is hosted in USA.

        We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our website, web-related products and services.

        This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

        You can choose to refuse cookies or set your browser to let you know each time a website tries to set a cookie.

        • Register on the E-school platform
        • Use the service
        • Vodacom will process your personal information based on:
          • Vodacom’s obligation – to provide you with the service you have requested for.
          • Vodacom’s legitimate business interests – when it comes to developing and improving the service.
          • Your communication preferences.

        We may use your personal information for the following purposes:

        • Registration and creation of anonymised child profiles
        • Evaluation of student performance and progress
        • Provision of communication mechanisms with parents/guardians
        • Improve our services and products
        • We will also use your personal information to respond to you when you contact us.
        • We may also need to transfer your information to our partners and service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. These partners include but is not limited to Topdog.

        The personal information processed in connection with your account or activity will be de-identified or deleted two (2) years after your child has completed grade 12 or you have deregistered from the service.  This is in line with the Vodacom Pty (Ltd) personal data retention standards.

        Vodacom Pty (Ltd) may retain aggregated and statistical reports about use of our products and services, but these reports will not identify you as a user.

        • We are committed to implementing leading data security safeguards.
        • We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
        • If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to do so. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
        • Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
        • We will never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
        • You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter, and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
        • Social plug-ins and social applications are operated by the social networks themselves and are subject to their own terms of use, privacy and cookies policies. You should make sure you’re familiar with these.

        At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information. If you have a question or cannot find the answer, please contact our Customer Care team at Customer Care or call 082 135.

        You have the right to correct information held about you if it’s not accurate. The only personal information we will process will be if you decide to register on our e-School platform.  In order to request a correction or updating your profile, you may contact our customer service team.

        You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether we hold personal information about you and request from us the record or a description of the personal information about you held by us.

        In certain circumstances, you have the right, to object to us processing your personal information.

        • Users can de-register from the E-schools platform by deregistering your profile on the user profile page.

        In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold.

        Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]

        If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

        The Information Regulator (South Africa)

        JD House, 27 Stiemens Street
        Braamfontein, Johannesburg, 2001.

        P.O Box 31533
        Braamfontein, Johannesburg, 2017

        Email: [email protected]

        Page Description
        E-school – Privacy Supplement
        Page Title
        E-school – Privacy Supplement | Vodacom
        Keywords
        E-school
        Weight
        0

        eziAds – Privacy Supplement

        This privacy supplement describes the type of personal information we process and explains how we collect, use, share and protect your personal information. This privacy supplement is not intended to replace Vodacom’s privacy policy but is designed to provide additional contextual information relating to eziAds. For more information on the Vodacom privacy statement please click here or go to the Vodacom Privacy Portal: https://www.vodacom.co.za/privacy.

        Last updated: [14 March 2022]

          eziAds is a Vodacom platform that provides advertising services to the customer (“Users”). The portal hosted on: https://eziadsmedia.co.za/ allows Users to create and book advertising through the Vodacom platform, utilising the resources of Vodacom and its partners to grow the User’s brand.  

          Your opinion matters to us – if you have any questions about this service, you can email us at: [email protected]

          Your opinion matters to us – if you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

          The Privacy Office – Legal Affairs

          Vodacom (Pty) Ltd

          Corporate Park

          082 Vodacom Boulevard

          Midrand

          1685

          Your opinion matters to us – if you have any questions about this service, you can email us at: [email protected]

          Your opinion matters to us – if you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

          Personal information we collect about you

          To provide the eziADS Products, we must process information about you. The types of information we collect depend on how you use our Products. Below is a list of the types of Information that eziAds collect:

          • Sign up Information for new accounts
          • Business and product information
          • Usage of eziAds products
          • Content uploaded on eziAds products
          • Device information
          • Cookie Data

          Including the Information and content that you provide, we collect content about your business, communications, and other information when you use our Products, including when you sign up for an account, create or advertise content. This can include information in or about the content you provide (like metadata), such as the location of a photo or the date a file was created. It can also include what you see through features we provide. Our systems automatically process content and communications you and others provide to analyse context and what is in them for the purposes described below. Data with special protections: You can choose to provide information in your eziADS profile fields. Networks and connections. We collect information about the campaign performance, Facebook leads, creative, and ad account and how you interact with them across our Products, such as your use of the eziADS platform to help us improve the service. Your usage. We collect information about how you use our Products, the features you use; the actions you take; and the time, frequency and duration of your activities. For example, we log when you are using and have last used our Products, and what posts, videos, and other content you uploaded on our Products. We also collect information about how you use features like our SMS and packages. Information about transactions made on our Products. If you use our Products for purchases or other financial transactions (such as when you make a purchase of a campaign), we collect information about the purchase or transaction. This includes payment information; other account and authentication information; and billing, shipping, and contact details. Device Information As described below, we collect information from and about the computers and phones, devices you use that integrate with our Products, and we combine this information across different devices you use. For example, we use information collected about your use of our Products on your phone to better optimise your experience on the platform or features you see when you use our Products on another device, such as your laptop or tablet, or to measure whether you took an action in response to an ad we showed you on your phone on a different device about the eziADS academy or specials. Information we obtain from these devices includes: Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins. Device operations: information about operations and behaviours performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots). Identifiers: unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use, and Family Device IDs. Device signals: Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers. Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network, so we can do things like help you stream a video from your phone to your desktop. Cookie data: data from cookies stored on your device, including cookie IDs and settings. These cookies are required cookies and necessary for basic website functionality. Some examples include session cookies needed to transmit the website, authentication cookies, and security cookies. If you have chosen to identify yourself to us, we may place on your browser a cookie that allows us to uniquely identify you when you are logged into the websites and to process your online transactions and requests. Partners receive your data when you visit or use their services or through third parties they work with. We require each of these partners to have lawful rights to collect, use and share your data before providing any data to us. Other information we collect and why: Your Business Name to create your account and for invoicing purposes which is requested when you register. Your Website URL to help you complete your campaign set up which automatically will be added into the campaign when you book a package. Your Facebook Page ID which is obtained through the API when you link your page to your eziADS account. This is required to enable the eziADS ad builder to send your campaign to Facebook and to track the performance thereof. Your Facebook Account Name which is obtained through the API when you link your page to your eziADS account. Your Facebook Business Manager ID which is obtained when creating the child business manager account to link it to the Vodacom’s Business Manager account which is used to manage and track your Facebook ads. Your Facebook Ad Account ID which is obtained when you create a child business manager account and link it to Vodacom’s Business Manager account this allows us to settle your account with Facebook when you book your package through the eziADS ad builder.

          We collect your personal information when

          • You purchase the service
          • You use the service
          • Vodacom will process your personal information based on:
            • Vodacom’s obligation – to provide you with the service you have asked for.
            • Vodacom’s legitimate business interests – when it comes to developing and improving the service to gain insights through app analytics.
            • Your communication preferences.

          The Privacy Office – Legal Affairs

          Vodacom (Pty) Ltd

          Corporate Park

          082 Vodacom Boulevard

          Midrand

          1685

          We may use your personal information for the following purposes:

          • Provide, personalize, and improve our Products.
          • To deliver our Products, including to personalize features, make suggestions for you (such as creative messaging and targeting) on and off our Products.
          • Location-related information: such as your business location.
          • Product research and development: We use the information we have, to develop, test and improve our Products, including by conducting surveys and research, and testing and troubleshooting new products and features.
          • Provide measurement, analytics, and other business services.
          • Help advertisers and other partners measure the effectiveness and distribution of ads and services and understand the types of people who use their services and how people interact with their websites, apps, and services.
          • Promote safety, integrity, and security i.e.:
            • Verify accounts and activity,
            • Combat harmful conduct, detect, and prevent spam and other bad experiences,
            • Maintain the integrity of our Products,
            • Promote safety and security on and off eziAds. For example, we use available data to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
          • Send you marketing communications, communicate with you about our Products and Services, and let you know about our policies and terms.
          • We also use your information to respond to you when you contact us.
          • Conduct and support research and innovation on topics of general welfare, technological advancement, public interest, health, and well-being.

          eziADS share infrastructure, systems and technology with other Companies (which include Facebook, Vodacom, GotU, Google and Out There Media) to provide an innovative, relevant, consistent and safe experience across all Vodacom SA (Pty) Company Products you use. We also process information about you across the Companies for these purposes, as permitted by applicable law and in accordance with their terms and policies. For example, we process information from eziADS about accounts sending spam on its service so we can take appropriate action against those accounts on eziADS. We also work to understand how people use and interact with Company Products, such as understanding the number of unique users on different Company Products.

          We may share information about you within our family of companies to facilitate, support and integrate their activities and improve our services. For more information on these Companies’ privacy practices and how they treat individuals’ information, please visit the following links:

          Facebook data policies:

          https://www.Facebook.com/policy.php https://www.salesforce.com/company/privacy/

          Vodacom: https://www.vodacom.co.za/vodacom/terms/privacy-policy

          Information is shared with others in the following ways:

          • If the ownership or control of all or part of our Product or their assets changes, we may transfer your personal information to the new owner, subject to a data processing agreement.
          • Public information can be seen by anyone, on or off our Products, including if they don’t have an account.
          • Law enforcement or legal requests.
          • We share information with law enforcement or in response to legal requests in the circumstances outlined below.
          • Apps, websites, and third-party integrations on or using our Products.
          • When you choose to use third-party apps, websites, or other services that use, or are integrated with, our Products, they can receive information about your campaign. For example, the game developer or website can receive information about your campaign in a consolidated manner, but no personal information will be shared.
          • Sharing with Third-Party Partners:
          • The eziAds Service may contain links to third party websites or programs that are not controlled by or affiliated to Vodacom and/or its appointed service providers for this Service. Vodacom is not responsible for the content, offers or privacy policies of such sites and programs. Your dealings with third party sites e.g. acceptance of their cookies, are solely between you and the applicable third party.
            • We do not sell any of your information to anyone, and we never will.
            • We also impose strict restrictions on how our partners can use and disclose the data we provide.
            • Here are the types of third parties we share information with:
              • Partners who use our analytics services.
              • We provide aggregated statistics and insights that help people and businesses understand how people are engaging with adverts, listings, Pages, videos, and other content. For example, admin users receive information about the number of people or accounts who viewed, reacted to, as well as aggregate demographic and other information that helps us and them understand interactions.
              • Vendors and service providers who support our business, by providing technical infrastructure services, analysing how our Products are used, providing customer service, facilitating payments or conducting surveys.
              • Research partners and academics to conduct research that advances scholarship and innovation that support our business or mission and enhances discovery and innovation on topics of general welfare, technological advancement, public interest, health and well-being.
          • Sharing with Advertisers:
            • We provide advertisers with reports about who is seeing their ads and how their ads are performing, but we do not share information that personally identifies anyone (information such as your name or email address that by itself can be used to contact you or identify who you are) unless you give us permission which will be applicable to lead generation campaigns.
            • Other information we share with advertisers include general demographic and interest information (for example, that an ad was seen by a woman between the ages of 25 and 34 who lives in Midrand and likes software engineering) to help them better understand their audience. We also confirm which ads led someone to make a purchase or take an action with an advertiser.
          • If you are visiting our websites from a country other than South Africa, the various communications will necessarily result in the transfer of information across international boundaries.
          • We may also need to transfer your information to our partners and service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. These partners include but are not limited to GotU Italia Srl, and Out There Media.
          • This may happen if our servers or suppliers and service providers are based outside South Africa, or if our services are hosted in systems or servers in Vodafone Operating Companies outside South Africa including the European Economic Area (EEA) or India and/or if you use our services and products while visiting countries outside South Africa.

          The personal information processed in connection with your account or activity will be de-identified or deleted five (5) years after agreement/subscription termination. This is in line with the Vodacom Pty (Ltd) personal data retention standards.

          Vodacom Pty (Ltd) may retain aggregated and statistical reports about use of our Products and services, but these reports will not identify you as a user.

          • We are committed to implementing leading data security safeguards.
          • We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
          • If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to do so. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
          • Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
          • We’ll never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
          • You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter, and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
          • Social plug-ins and social applications are operated by the social networks themselves and are subject to their own terms of use, privacy and cookies policies. You should make sure you’re familiar with these.

          At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information.  If you have a question or cannot find the answer, please contact our Customer Care team at Customer Care or call 082 135.

          Right to correct personal information

          You have the right to correct information held about you if it’s not accurate. The only personal information we will process will be if you decide to access EziAds. To request a correction or updating your profile, you may contact our customer service team.

          Right to access personal information

          You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether we hold personal information about you and request from us the record or a description of the personal information about you held by us.

          Right to object to use of personal information

          In certain circumstances, you have the right, to object to us processing your personal information.

          Right to unsubscribe and opt-out of the service

          • Users can cancel their participation to the EziAds Service at any time, by sending a free SMS with the cancellation keyword STOP or CANCEL to the respective dedicated SMS long code (0820099664) or by dialing *139*1# USSD string , or within the Service app (iOS or Android) or website (https://www.eziAds.com/) by selecting the “Downgrade Membership” option in the “My Profile” page..
          • Subscribers who join the EziAds service are considered users of the Service until they cancel their subscription.
          • A Subscription can also be cancelled at the sole discretion of Vodacom, in the event of a clear expression of non-interest in participating in the Service is demonstrated by a user (after subscription), via SMS communication (e.g. the User sending an SMS message reporting “I do not want to participate”).
          • Users who cancel their subscription can re-register at any given time by sending the defined registration keyword(s) to the dedicated long code.

          Right to deletion

          In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold.

          How to lodge a complaint

          Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].

          If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

          The Information Regulator (South Africa)

          JD House, 27 Stiemens Street,

          Braamfontein,

          Johannesburg, 2001.

          P.O Box 31533

          Braamfontein, Johannesburg, 2017

          Email: [email protected]

          Complaint’s email: [email protected]

          Page Description
          eziAds – Privacy Supplement
          Page Title
          eziAds – Privacy Supplement | Vodacom
          Keywords
          eziAds
          Weight
          0

          SwitchONFinance – Privacy Supplement

          This privacy supplement describes the type of personal information we process and explains how we collect, use, share and protect your personal information. This privacy supplement is not intended to replace Vodacom’s privacy policy but is designed to provide additional contextual information relating to SwitchONFinance. For more information on the Vodacom privacy statement please click here or go to the Vodacom Privacy Portal: https://www.vodacom.co.za/privacy.

          Last updated: [7 December 2021]

            SwitchONFinance is a financial informative content platform that is available exclusively to Vodacom’s subscribers (the “Users”).  The portal hosted on: http://m.switchonfin.co.za/ offers Users the ability to access news, articles, information, how-to guides, calculators, etc., via a mobi web-based portal. The information provided by SwitchONFinance was specifically compiled for purposes of providing financial information and related matters. Neither Vodacom nor its service provider(s), from whom Vodacom obtained the data comprising the information, have performed any independent analysis or investigation to determine the correctness or accuracy of the data.

            Your opinion matters to us – if you have any questions about this service, you can email us at: [email protected].

            Your opinion matters to us – if you have any questions about this privacy supplement, you can email us at: [email protected] or you can write to our privacy team at:

            The Privacy Office – Legal Affairs

            Vodacom (Pty) Ltd

            Corporate Park

            082 Vodacom Boulevard

            Midrand

            1685

            Personal information we collect about you

            In order to enable you to make use of the Service, and provide the service, through the application, SwitchONFinance collects the below information about you:

            • MSISDN (Mobile Number) – This is used to manage and provide the service, to authenticate the user via OTPs (one-time PINs)/password, and to subscribe and bill the user as it relates to the service provision
            • Information on how you use the service, such as the date, time and length of your usage (tracked by cookies)Subscription and billing for the service

            We may use your information to contact you about our own goods and services that may be of interest to you. If you have agreed to receive 3rd party marketing, we may also use your information to contact you about 3rd parties goods and services.

            We will share your mobile number with Upstream Systems (Pty) Ltd (Service Provider”) who is our appointed service provider who enables the Services. By using the service, you hereby consent to us doing so. Our Service Provider may need to transfer your information cross border to Greece in order to be able to provide the Service.

            We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our website, web-related products and services.

            This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

            You can choose to refuse cookies or set your browser to let you know each time a website tries to set a cookie.

            We collect your personal information when

            • You subscribe to the service
            • You use the service
            • Vodacom will process your personal information based on:
              • Vodacom’s obligation – to provide you with the service you have asked for.
              • Vodacom’s legitimate business interests – when it comes to developing and improving the service to gain insights through app analytics.
              • Your communication preferences.

            We may use your personal information for the following purposes:

            • Provide, personalize, and improve our Products.
            • To deliver our Products, including to personalize features, make suggestions for you (such as creative messaging and targeting) on and off our Products.
            • Product research and development: We use the information we have, to develop, test and improve our Products, including by conducting surveys and research, and testing and troubleshooting new products and features.
            • Provide measurement, analytics, and other business services.
            • Help advertisers and other partners measure the effectiveness and distribution of ads and services and understand the types of people who use their services and how people interact with their websites, apps, and services.
            • Promote safety, integrity, and security i.e.:
              • Verify accounts and activity,
              • Combat harmful conduct, detect, and prevent spam and other bad experiences,
              • Maintain the integrity of our Products,
              • Promote safety and security on and off SwitchONFinance. For example, we use available data to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
            • Send you marketing communications, communicate with you about our Products, and let you know about our policies and terms.
            • We also use your information to respond to you when you contact us.
            • Conduct and support research and innovation on topics of general welfare, technological advancement, public interest, health, and well-being.
            • SwitchONFinance share infrastructure, systems, and technology with other Partners, which includes but is not limited to:
              • Upstream Systems SA (Pty) Ltd
            • The sharing of infrastructure systems and technology is intended to provide an innovative, relevant, consistent, and safe experience across all Vodacom SA (Pty) Company Products you use.
            • We also process information about you across the Companies for these purposes, as permitted by applicable law and in accordance with their terms and policies.
            • We also work to understand how people use and interact with Company Products, such as understanding the number of unique users on different Company Products.

            Information is shared with others in the following ways:

            • If the ownership or control of all or part of our Product or their assets changes, we may transfer your personal information to the new owner, subject to a data processing agreement.
            • Sharing with Third-Party Partners

            The SwitchONFinance Service may contain links to third party websites or programs that are not controlled by or affiliated to Vodacom and/or its appointed service provider for this Service. Vodacom is not responsible for the content, offers or privacy policies of such sites and programs. Your dealings with third party sites e.g. acceptance of their cookies, are solely between you and the applicable third party.

            • We do not sell any of your information to anyone, and we never will.
            • We also impose strict restrictions on how our partners can use and disclose the data we provide.
            • Here are the types of third parties we share information with:
              • Partners who use our analytics services.
              • We provide aggregated statistics and insights that help people and businesses understand how people are engaging with adverts, listings, Pages, videos, and other content. For example, admin users receive information about the number of people or accounts who viewed, reacted to, as well as aggregate demographic and other information that helps us and them understand interactions.
            • Advertisers:
              • We provide advertisers with reports about who is seeing their ads and how their ads are performing, but we do not share information that personally identifies anyone (information such as your name or email address that by itself can be used to contact you or identify who you are) unless you give us permission which will be applicable to lead generation campaigns.
              • Other information we share with advertisers include general demographic and interest information (for example, that an ad was seen by a woman between the ages of 25 and 34 who lives in Midrand and likes software engineering) to help them better understand their audience. We also confirm which ads led someone to make a purchase or take an action with an advertiser.
            • If you are visiting our Websites from a country other than South Africa, the various communications will necessarily result in the transfer of information across international boundaries.
            • We may also need to transfer your information to our partners and service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. These partners include but is not limited to Upstream Systems (Pty) Ltd.
            • This may happen if our servers or suppliers and service providers are based outside South Africa, or if our services are hosted in systems or servers in Vodafone Operating Companies outside South Africa including the European Economic Area (EEA) or India and/or if you use our services and products while visiting countries outside South Africa.

            The personal information processed in connection with your account or activity will be de-identified or deleted five (5) years after agreement/subscription termination. This is in line with the Vodacom Pty (Ltd) personal data retention standards.

            Vodacom Pty (Ltd) may retain aggregated and statistical reports about use of our Products and services, but these reports will not identify you as a user.

            • We are committed to implementing leading data security safeguards.
            • We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
            • If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to do so. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
            • Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
            • We’ll never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
            • You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter, and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
            • Social plug-ins and social applications are operated by the social networks themselves and are subject to their own terms of use, privacy and cookies policies. You should make sure you’re familiar with these.

            At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information.  If you have a question or cannot find the answer, please contact our Customer Care team at Customer Care or call 082 135.

            Right to correct personal information

            You have the right to correct information held about you if it’s not accurate. The only personal information we will process will be if you decide to access SwitchONFinance. In order to request a correction or updating your profile, you may contact our customer service team.

            Right to access personal information

            You have the right to make a request for a copy of the personal information that we hold about you. Having provided adequate proof of identity, you have the right to request to confirm, free of charge, whether we hold personal information about you and request from us the record or a description of the personal information about you held by us.

            Right to object to use of personal information

            In certain circumstances, you have the right, to object to us processing your personal information.

            Right to unsubscribe and opt-out of the service

            • Users can cancel their participation to the SwitchONFinance Service at any time, by sending a free SMS with the cancellation keyword STOP or CANCEL to the respective dedicated SMS long code (0820091361) or by dialing *135*997# and selecting option1.
            • Subscribers who join the SwitchONFinance service are considered users of the Service until they cancel their subscription.
            • A Subscription can also be cancelled at the sole discretion of Vodacom, in the event of a clear expression of non-interest in participating in the Service is demonstrated by a user (after subscription), via SMS communication (e.g. the User sending an SMS message reporting “I do not want to participate”).
            • Users who cancel their subscription can re-register at any given time by sending the defined registration keyword(s) to the dedicated long code.

            Right to deletion

            In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold.

            How to lodge a complaint

            Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].

            If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

            The Information Regulator (South Africa)

            JD House, 27 Stiemens Street,

            Braamfontein,

            Johannesburg, 2001.

            P.O Box 31533

            Braamfontein, Johannesburg, 2017

            Email: [email protected]

            Complaints email: [email protected]

            Page Description
            SwitchONFinance – Privacy Supplement
            Page Title
            SwitchONFinance – Privacy Supplement | Vodacom
            Keywords
            SwitchONFinance
            Weight
            0

            Vodacom’s ICASA Code of Conduct

            Vodacom Code of Conduct

            • We will remain committed to acting fairly and responsibly and we will treat you with courtesy and respect • We will not descriminate against you
            • We will aim to resolve your complaint within 14 working days • We will provide guidance to assist you in meeting your needs and making informed decisions
            • We will provide you with accurate information regarding relevant products, services and pricing • We will ensure that our products and services meet specifications as contained in relevant laws and regulations
            • We will treat your information with the utmost confidentiality  

            Know your rights

            Image
            number-1 icon
            Enquiries or Complaints

            If you are not satisfied with the service, kindly request to speak to the store manager or owner

            Image
            number-2 icon
            Enquiries or Complaints

            If you are not satisfied with the service received, kindly request to speak to the store manager or owner, kindly contact the Retail Customer Escalation Hotline 082 135.
            The Retail Customer Escalation Team will then send you a reference number

            Image
            number-3 icon
            Escalation of Enquiries or Complaints

            If you are not satisfied with the assistance or resolution provided by the Retail Customer Escalation Team, kindly submit your complaint to [email protected]

            Image
            number-4 icon
            Referring the matter to the ICASA

            You have the right to lodge disputed complaints with ICASA's Consumer Protection Department at:
            Telephone: +27 (0)12 568 3000/3001
            Facsimile: +27 (0)12 568 3444
            Email: [email protected]

            Vodacom understands how important it is for you to know how your Data is managed and how it is used.

            Billing

            We will provide all Postpaid end users with a detailed itemised bill upon requesting.
            We will keep Prepaid billing records for a minimum of three months. We will provide a Prepaid end user with a billing usage report within 14 days of request via email or post.

            Usage Notification

            We will send all Prepaid, Top Up and Postpaid end users notifications when they have used up 50%, 80% and 100% of their Data depletion. We will send all Prepaid, Top Up and Postpaid end users notifications at 50%, 80%, and 100% of voice and SMS depletion.

            Roll over of unused Data

            We will provide all Prepaid, Top Up and Postpaid end users with an option to roll over unused Data before it expires.

            Transfer of unused Data

            We will provide all Prepaid, Top Up and Postpaid end users with an option to transfer unused Data before it expires to other end users on Vodacom's network.

            Option to buy additional bundles: Data

            We will provide Prepaid, Top Up and Postpaid end users with an option to buy additional Data bundles at any time.

            Option to buy additional bundles: Voice and SMS

            We will provide Prepaid, Top Up and Postpaid and end users with an option to buy additional bundles at any time.

            Out-of-bundles management
            Rebate

            We will provide for mobile service a reconnection service to an end user for dropped calls at no additional cost.

            Page Description
            Vodacom Code of Conduct
            Page Title
            Vodacom’s ICASA Code of Conduct | Vodacom
            Keywords
            Vodacom Code of Conduct, Code of Conduct, Code, Conduct
            Weight
            0
            Page Category

            Prepaid Price Plans

            Our Prepaid Price Plans

            Power Pack

            The Starter Pack with extra extras. Buy an integrated Power Bundles. R5000 Funeral Cover, Vodacom Minutes and Data.
             

            The rates of this plan are as follows:
            Voice (ANAT) : R 1.55 per min
            SMS (ANAT) : R 0.52 per SMS
            International SMS : R1.74 per SMS
            Data OOB : R 0.29 per MB
            Billing : per sec
            New

            Prepaid LTE

            Stay connected to superfast WiFi at home and on the go with our Prepaid LTE plan. An affordable data price place for all your connection needs, including voice*.

            The rates of this plan are as follows:
            Voice (ANAT) : R 2.09 per min
            SMS (ANAT) : R 0.79 per SMS
            International SMS : R1.74 per SMS
            Data OOB : R 0.29 per MB
            Billing : per sec

            Power Bonus

            Power Bonus gives Vodacom customers 100% of their recharge back to use on calls, internet and SMS for the whole day on every recharge.
             

            The rates of this plan are as follows:
            Voice (ANAT) : R 1.55 per min
            SMS (ANAT) : R 0.52 per SMS
            International SMS : R1.74 per SMS
            Data OOB : R 0.49 per MB
            Billing : per sec

            Prepaid 79c

            This is a cheap, no frills price plan where you pay only 79c per minute, billed per second. This is the lowest rate for Vodacom Prepaid customers.

            The rates of this plan are as follows:
            Voice (ANAT) : R 0.79 per min
            SMS (ANAT) : R 0.52 per SMS
            International SMS : R1.74 per SMS
            Data OOB : R 0.49 per MB
            Billing : per sec

            NXT LVL

            Available for customers between the age of 18 and 25. You have to register on *128#.
             

            The rates of this plan are as follows:
            Voice (ANAT) : R 1.55 per min
            SMS (ANAT) : R 0.52 per SMS
            International SMS : R1.74 per SMS
            Data OOB : R 0.49 per MB
            Billing : per sec

            Anytime Per Second

            For Prepaid customers who want a low per second call rate but also want to buy voice bundles.
             

            The rates of this plan are as follows:
            Voice (ANAT) : R 1.25 per min
            SMS (ANAT) : R 0.52 per SMS
            International SMS : R1.74 per SMS
            Data OOB : R 0.49 per MB
            Billing : per sec

            Vodacom4Less

            Prepaid customers on this price plan enjoy call discounts every hour of the day (based on location & time of day).

            The rates of this plan are as follows:
            Voice (ANAT) : R 2.64 per min
            SMS : R0.82 per Peak SMS
            SMS : R0.37 per Off-peak SMS
            International SMS : R1.74 per SMS
            Data OOB : R 0.49 per MB
            Billing : per sec


            Peak hour (7:00 to 20:00 Monday to Friday)

            Off-peak hour (20:00 to 07:00 and weekends)

            Affordable data bundles

            Prepaid LTE data bundles

            Data allocation Duration Price (incl. VAT)
            2GB Anytime + 2GB Night Owl 14 days R49.00
            5GB Anytime + 5GB Night Owl 30 days R99.00
            10GB Anytime + 10GB Night Owl 30 days R149.00
            20GB Anytime + 20GB Night Owl 30 days R199.00
            50GB Anytime + 50GB Night Owl 30 days R299.00
            100GB Anytime + 100GB Night Owl 30 days R349.00

            *You can only make Out of Bundle (OOB) voice calls out of their airtime –no voice bundles are available to purchase on this price plan.
             

            NXT LVL Bundles

            Data allocation Duration Price (incl. VAT)
            1GB Social Ticket 1 day R15.00
            3GB Social Ticket 3 days R39.00
            1.5GB Data Bundle 1 day R19.00
            5GB Data Bundle + 5GB Social Ticket + 10GB Night Owl 7 days R49.00
            30 minutes Vodacom to Vodacom calls 1 day R3.00
            60 minutes Vodacom to Vodacom calls allocated daily 3 days R19.00
            1GB Data Bundle + 2GB Social Ticket + 60 minutes Any Network Calls 1 day R39.00
            5GB Data Bundle + 5GB Social Ticket + 5GB Night Owl + 120 minutes Any Network Calls 7 days R99.00

            How to Free Change

            Image
            internet icon
            My Vodacom Web
            Image
            Prepaid Data Bundles icon
            USSD

            Dial *123*01#

            Image
            Prepaid Data Bundles icon
            Call

            Call 1181 and follow the prompts.

            Page Description
            The different Price Plans available on Vodacom Prepaid. Prepaid Price Plan is a pay as you go plan with no contract, no subject to credit vetting, no monthly subscriptions or allocations. Vodacom customers can recharge with airtime or bundles to use services.
            Page Title
            Prepaid Price Plans | Vodacom
            Keywords
            Prepaid Price Plans, Prepaid, Price Plans, Price, Plans
            Weight
            0
            Page Category