Vodalend Home Loan Privacy Policy

1. Introduction

Both Mortgage Market (Pty) Ltd (“Mortgage Market”) and Vodacom Payment Services (Pty) Ltd (“VPS”) are committed to respecting the privacy of your personal information. To demonstrate their commitment, Mortgage Market (“we”, “us”, “our”) have created this privacy policy to communicate our intent to provide effective processes for the appropriate handling of such personal information and to comply with applicable legislation such as the Protection of Personal Information Act, 2013 ("POPIA"). 

This privacy policy explains how Mortgage Market will process your personal information via the VodaPay application to potentially offer you a VodaLend Home Loan.

Importantly, the VodaLend Home Loan offering provided on VodaPay is a fully managed service administered and powered by Mortgage Market. As such, and for the avoidance of doubt, Mortgage Market shall be deemed the Responsible Party in terms of POPIA as it relates to all processing activities related to the VodaLend Home Loan offerings and / or the processing activities outlined in this privacy policy. 

VPS shall only be responsible for the processing activities that are undertaken within the VodaPay application outside of the Vodalend Home Loan offering. For more information on the VPS privacy notice please click here.

This Privacy Policy explains how we, as Mortgage Market, collect, use, disclose, and safeguard your personal data when you engage with us. 

2. Who does this Policy apply to?

This policy applies to you if you are:

  • a visitor to our website; or
  • a customer who has requested the services that we provide, or accepts our goods or services.
3. What Personal Information do we collect and process?

We collect personal information that is necessary for our business operations and legal obligations. This includes but is not limited to:

  • Full name, ID number, and contact details
  • Employment and financial information
  • Credit history and banking details
  • Property details for mortgage applications
  • Any other relevant information required for mortgage origination services

We collect personal data directly from you or through third-party sources such as credit bureaus, financial institutions, and legal entities.

4. Purpose of Processing Personal Information

Your personal information is processed for the following purposes:

  • Assessing mortgage applications and facilitating loan approvals
  • Conducting affordability assessments and credit checks
  • Communicating with financial institutions and service providers
  • Compliance with legal and regulatory obligations
  • Providing customer support and improving our services
     
5. Sharing of Personal Information
  1. We may share your personal data with:
  • Banks, credit providers, and financial institutions
  • Credit bureaus and regulatory bodies
  • Service providers and employees who assist in processing your mortgage application
  • Legal and compliance authorities as required by law
  1. We ensure that all third parties adhere to confidentiality and data protection standards in compliance with POPIA.
  2. We will not sell any information we obtain from you nor will we disclose your information to anyone except as provided in this Privacy Policy.
     
6. Data Security Measures

MortgageMarket implements appropriate technical and organisational security measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration.

7. Data Retention
  1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
  2. During the retention period, we will uphold our confidentiality obligations and will neither share nor sell your personal information.
  3. Your personal information may be retained in physical or electronic form at our discretion.
     
8. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access your personal information held by us
  • Request correction, deletion, or restriction of your data
  • Object to the processing of your personal data
  • Lodge a complaint with the Information Regulator:
    email: [email protected] 
    Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg
    Postal P.O Box 31533, Braamfontein, Johannesburg, 2017
9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and gather analytical data. You can manage your cookie preferences through your browser settings.

10. Updates to this Privacy Policy

We may update this Policy periodically. Any changes will be communicated via our website or other official communication channels.

11. Contact Information

For any queries regarding this Privacy Policy or to exercise your rights under POPIA, please contact:

Company name:MORTGAGEMARKET PROPRIETARY LIMITED
Registration number:2018/549063/07
Physical address:Regus Woodmead, Country Club Estate, 21 Woodlands Dr Woodmead 2191
Website address:www.mortgagemarket.co.za
Email address:[email protected]
Telephone number:011 568 9212

By engaging with the VodaLend Home Loans product on VodaPay, you acknowledge that you have read and understood this Privacy Policy.