Our RED plans & rewards

From R160 per month

You get: SILVER rewards.

From R199 per month

You get: GOLD rewards.

From R1299 per month

You get: BLACK or DIAMOND rewards.

Extraordinary rewards

Get extra movies, extra experiences and extra memories.

Manage your plan, redeem rewards and more discounts on VodaPay

Check balances, data, minutes, SMS usage and top-ups.
Spend your VodaBucks on a variety of discounted offers through VodaStore. Redeem your rewards in easy steps.

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Select from Vodacom Red Plans, a mobile contract that comes with exclusive benefits. Get extra data, and other enticing rewards to fit your lifestyle.

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Vodacom Red Plans | Contracts with Great Rewards

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TV Redemption 2025

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Black Friday 2025

Samsung TV Redemption Journey

If you purchased the Vodacom Home Internet + Samsung TV Black Friday deal, follow the steps below to redeem your Samsung TV.

Step 1

Receive your Home Internet + TV voucher

After you’ve placed your order online, your Home Internet router and a printed Samsung TV voucher will be delivered to your address.

The voucher will be included in your delivery package.

Step 2

Your TV voucher

Your printed Samsung TV voucher explains how to redeem your TV and includes your unique QR code.

Keep this voucher in a safe place until your TV is delivered.

Step 3

Scan your QR code and complete your details

- Open your phone’s camera and scan the QR code printed on your voucher.

- The QR code will take you directly to the Samsung TV Redemption website.

Complete the online form with your:

- Full name

- Delivery address

- Contact number

- South African ID number

- Valid TV License number

- Upload the documents requested on the form — usually your ID copy, TV License, and proof of purchase.

-Before submitting, check that all your information and documents are correct.

Step 4

Samsung validates your claim

-Samsung will validate your claim and process your order.

- Once complete, you’ll receive a confirmation email from Samsung

Step 5

TV delivery

-After your claim is approved, Skynet (Samsung’s delivery partner) will contact you to arrange delivery of your TV.

- Delivery usually takes place within 2–3 working days after validation.

Samsung TV Support

It’s important to report your issue within the correct time frame:

Type of issue	When to report	Description
OBF (Out of Box Failure)	Within 7 days	The TV was tested before sale and has a manufacturing defect.
DAP (Defective After Purchase)	Within 7 days	The TV has a manufacturing defect found after purchase.
CPA (Consumer Protection Act)	Within 6 months	The TV has a manufacturing defect covered under CPA.
Concealed Damage	Within 1 day	Cosmetic damage not visible on packaging (found in-store or within 24 hours of purchase). Damage due to incorrect handling or installation is not covered.

If you experience a problem with your TV, please contact Samsung:

Call the Samsung Call Centre on 0860 726 222. The team will assist you with troubleshooting or starting a return process.

If your TV is "damaged", you have two options to log a damaged TV:

Option 1: Return your damaged TV to the store

- Contact the Samsung Dealer Desk or call 0860 726 7864.

- Request “In-Home OBF / CPA / Concealed Damage.”

- The store to provide your contact details, physical address, model number, serial number, and a short description of the defect.

- Samsung’s Assessment Team (ASC) will arrange a direct exchange with you and Samsung. If Samsung doesn’t have stock, they’ll refer the request to the Dealer to assist with a replacement.

Option 2: Log your damaged TV from home

- Contact the Samsung Dealer Desk directly on 0860 726 7864.

- Request “In-Home OBF / CPA / Concealed Damage.”

- Provide your contact details, physical address, model number, serial number, and a short description of the defect.

- Samsung’s Assessment Team (ASC) will arrange a direct exchange with you and Samsung. If Samsung doesn’t have stock, they’ll refer the request to the Dealer to assist with the replacement.

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VodaStore Black Friday Competition 2025 Terms and Conditions

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VodaStore Black Friday Competition Terms and Conditions

Entrants are required to be RICA-registered Vodacom customers. Prizes won are only redeemable in South Africa. Participants are responsible for their own standard data costs for online entry and must follow all promotion-specific rules, with general terms available on the Vodacom website.

Eligibility and participation:

Eligible customers: Vodacom prepaid, hybrid, and contract customers can participate.
Required registration: All participants must have their SIM cards RICA registered.
Excluded SIMs: Machine-to-Machine (M2M), APN, and community services SIMs cannot participate.
Online entry: Standard data costs apply for online entries; Vodacom is not liable for these costs.

Earning and redeeming prizes:

How to participate: Enter through the VodaPay app.
Prize redemption: Prizes must be redeemed within South Africa, even for customers who are roaming.

Other important terms:

Contacting winners: Winners are contacted via the number used to enter. If a winner is unreachable, their prize may be forfeited.
Changes to terms: Vodacom reserves the right to modify or cancel the promotion, and these terms and conditions prevail over any marketing material.
No endorsement: The promotions are not sponsored, endorsed, or administered by social media platforms like Facebook, Twitter, or Instagram.
Entries: Only 1 entry per competition.

How to participate:

Use the VodaPay app: Customers can access the VodaStore via the VodaPay app to enter the competition.
Guess the product: An outlined image of a product will be revealed. Guess what the outlined image is to stand a chance to win 1 of 7 prizes.
Personal details: Enter your details, and hit submit to enter the competition.
Product reveal: Once all 7 competitions have ended, the products will be revealed. Customers can check if their guess was correct.
Winners: On 28 November 2025 the lucky winners will be announced. Customers will be contacted by phone, SMS or email.

Prizes available:

Customers stand a chance to win 1 of 7 prizes daily for the duration of the competition. There will be a total of 7 competition.
- Gadgets and Tech
- Devices and Accessorises
- Electronics and Appliances

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VodaStore Black Friday Competition 2025 Terms and Conditions

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VodaStore Black Friday Competition 2025 Terms and Conditions

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Moving Homes or Cancelling Fibre

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Moving Homes or Cancelling Fibre

How to transfer your fibre line

A fibre line is fixed infrastructure, so relocating your Vodacom fibre account to your new space isn’t as simple as unplugging a router and plugging it in at your new home.

Follow these steps to stay connected:

Step 1: Check Your Coverage

First, verify that Vodacom Fibre is available at your new home by typing the address into our online coverage checker tool. The tool will tell you if Vodacom Fibre is available, coming soon, or not available. You can also call the Customer Care line on 082 1904. Moves will be allowed subject to a feasibility study on whether the Vodacom Fibre Services is available at your new location.

If fibre is not yet available in your new area, you can cancel your fixed term Vodacom contract at your current address, however, you will be liable for the relevant early cancellation penalty fees as per the Ts&Cs, If this is the case, you might consider one of Vodacom’s other Home Internet solutions, including plug-and-play LTE or high-speed 5G.

If Vodacom fibre is available in your new neighbourhood, your next move is…

Step 2: Request a Relocation

Once you know that fibre is available at your new address, contact Vodacom to request a relocation of your service. You must give notice of one calendar month in advance and provide your current Vodacom Fibre details as well as the address of your new home. You will cancel the fixed-term contract at your existing address and enter a new agreement for the address. You can choose between month-to-month, 12-month and 24-month options.

Additional costs may be associated with providing the fibre service at a new location. If there are, Vodacom will ask for your approval before charging you any fees.

Step 3: Move the Router

Vodacom Fibre Routers are not area specific, so you musttake your Router with you when you relocate to the new address. Once your fibre relocation request is approved, Vodacom will activate your Fibre services.

This should be a straightforward process, but if the installation at your new location does require non-standard work, you may be charged for those costs. 

Step 4: Make Yourself At Home

That’s it! Vodacom’s Home Fibre packages are unshaped, unthrottled and uninterrupted, offering download speeds that range from 20 Mbps to a mega-fast 1000 Mbps. The installation is free, and the contract options give you loads of flexibility.

Set your password, connect your devices, and enjoy all the streaming, gaming, browsing and video calling.

How to cancel your Vodacom Fibre subscription

You can cancel your Vodacom Fibre contract at any time. If you wish to cancel your subscription, call Customer Care on 082 1904 and select option 3 on IVR.

Early Contract Cancellation Fees

A new customer who subscribes for a month-to-month contract term and chooses to cancel their contract before the first 12 months of the contract have lapsed, will be liable for Balance of Contract (BOC) charges relating to installation and router costs. The BOC charge will be calculated on a pro rata basis.A customer who subscribes to a 12-month or a 24-month contract term and chooses to cancel their contract before the end of their applicable contract term, will be liable for Balance of Contract (BOC) charges relating to the monthly subscription, installation and router costs. The BOC charge will be calculated on a pro rata basis.

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Moving Homes or Cancelling Fibre

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Moving Homes or Cancelling Fibre

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Fibre Performance Optimisation

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Fibre Performance Optimisation

How to get a Wi-Fi extender

Should you require a Wi-Fi extender to enhance WiFi connection in your home, you can place an order by calling Customer Care on 082 1904.

Wi-Fi extenders are available as a once-off cost or on 12, 24 and 36 months contract term. The charge will be added on the customer’s invoice as applicable.

Speed test links

If your internet is slow and sluggish, there are a few ways to test its speed to determine whether it’s performing at its best potential.

Here are two ways you can do this:

1. Use Google Search

Google Search now has a built-in tool that allows users to test their internet speeds. Simply type “check internet speed” into the search bar and Google will give you the option to run the tool. This is similar to the way "find my phone" and other Google Search tools and commands are accessed.

Click the button that says “Run speed test” and Google will do the rest. It opens a popup that will test both your upload and download speeds. After this is done, Google will provide a summary of the results and its conclusion on whether your speed is fast or slow.
Compare this speed to your internet plan speed. If it’s nearing the speed of your internet plan, everything is good. However, if it’s underperforming, something may be congesting the network or your ISP is experiencing issues.

This speed test connects to international servers, so it will be a reflection of how your internet speed is performing when downloading from international sites and services.

2. Use Speedtest

The go-to website for many internet users to check their network speeds is Speedtest. To use the tool, you simply need to visit the Speedtest website. The site now has apps available for mobile phones and PCs if you prefer a standalone programme to the website.

Speedtest detects your ISP and IP address and locates your nearest local server, but this setting can be changed if you want to test your speed for international servers.

To run the speed test, press the button that says “Go”. The site will then run the test and give you a summary of your ping, download speed and upload speed.

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Managing Your Fibre Service

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Managing Your Fibre Service

Restarting your Vodacom Fibre router

To restart your Vodacom fibre router, simply unplug the power cord from the router and leave it unplugged for 30 seconds to a minute. Then, plug it back in, and the router will power up again. This will effectively restart the router and resolve any minor connection issues.

Detailed Steps:

Unplug the power cord: Find the power cord connected to your Vodacom fibre router and unplug it from the wall and the router itself.
Wait: Allow the router to sit unplugged for at least 30 seconds to a minute.
Plug it back in: Reconnect the power cord, plugging it back into the wall and the router.
Wait for it to restart: The router will power up again, and you may see lights on the front of the router as it boots up.

Alternative Method (if the power button is not present):

Some older routers might not have a power button. In these cases, you can simply unplug the power cord and wait, then plug it back in. This is the same as pressing the power button.

Additional Tips:

If the issue persists, try a different Ethernet cable to rule out a damaged cable.
If you still can't connect, contact Vodacom customer support.
You can also try a factory reset, which will restore the router to its default settings, but you will need to reconfigure it afterwards

Restarting your Vodacom Fibre router

If your Vodacom fibre service is down, you should first check if it's a widespread outage by consulting downdetector.co.za or contacting Vodacom Fibre Support directly at 082 1904. If it's not a widespread issue, you can try troubleshooting steps like restarting your devices and router. If the problem persists, report it to us at Vodacom Fibre Support at the same number, or email us at [email protected]

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Managing Your Fibre Service

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Home Internet Hub Support Videos

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Home Internet Support Videos

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Video 4

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Home Internet Hub Support Videos

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Home Internet Hub Support Videos

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The Girlfriend S1

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Fibre Installation

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Fibre Installation

The Installation Process

Once you’ve completed your application, your order is processed and added to the network build plan.
The fibre network is then rolled out in your area according to the build schedule.
The installation partner will contact you for an appointment to survey your home and plan the installation.
Once the installation plan is agreed upon, a separate appointment will be made with you for the installation partner to install the Vodacom Fibre service and required equipment at your home.

The Installation Lead Times for Vodacom Fibre (FTTH)

Infrastructure provider	Site status	Standard Installation Days
Vodacom Self-Build	Live	7 days
Vumatel
MetroFibre
Openserve
Octotel
Frogfoot
Thinkspeed
Evotel
Huge Networks
MTN
Link Africa
WAN
Clear Access
Clear Access
TT Connect

The customers that reside in fibre live areas can be installed and connected within seven (7) days. The seven days start from the date the order is approved for credit vetting. The seven-day lead times exclude the following:

Customer line occupied: This is due to cancellation from previous Internet Service Provider not being processed.
On Hold: This is when we cannot proceed with the installation due to different delays, either on customer’s side or FNO’s (Fibre Network Operator) side. Find below reasons for delay:
- Area On Hold: Meaning FNO (Fibre Network Operator) cannot install immediately as Fibre build is put on hold in the area.
- On Hold – Pending Landowner consent: This means that we are waiting for the Landlord/Building Manager to give the go ahead for installation.
Address mismatch on the Fibre Network Operator Portal: This means that the installation address has not yet been created on the Fibre Network Operator Portal and it will needs to be created before the installation.
Verify Address: this is when a Proof of Address is required for address verification if the provided address is incomplete, the verification is done by the Fibre Network Operator (FNO).
Maintenance required: This is when the installed ONT (Optical Network Terminal) requires maintenance before the service can be activated.
Customer Uncontactable: This is when we are unable to get hold of the customer on the provided communication methods (phone/email) causing delay in installation.

When will the customer hear from the installation partner?

Within 7 - working days. Should the customer not hear from the installation partner within 7 working days, the customer can track the status of the fibre order by clicking here on Track my Order or call the contact centre at 0821904.

What will the home installation entail

Optical fibre is taken from the distribution box on the boundary wall into the home (this may include digging and trenching in your home).
The fibre will be connected and terminated at the Optical Network Terminal (ONT) inside the house.
Vodacom CPE will be connected to the ONT (applicable when Optical Network Terminal (ONT) is not WIFI enabled by the Fibre Network Operator (FNO))

Router guides to assist you

This setup guide will briefly take you through the steps of how you can quickly connect your equipment appropriately and with ease to enjoy Vodacom Fibre in your connected home.
FTTH Setup Guide
Click Fibre connection self-install to download or see the below picture for instructions

Plug in the power supply and connect the power cable to the router
Plug one end of the provided LAN cable into the port labelled LAN 1 on the ONT and the other end into the port labelled WAN on the router
Switch on the power supply at the electrical circuit
Switch on the router by pressing the power button
Wait 3 to 5 minutes for the router configurations to be downloaded (the router may restart automatically after the configurations has been downloaded)

Click Interim Access (LTE while you wait) self-install see the below picture for instructions

Insert the SIM card into the USB dongle (ensure SIM is inserted correctly)
Note: Do not insert the SIM card into a handset as the SIM is configured to only connect using the USB dongle.
Insert the USB dongle into the USB port of the router
Connect the power to the router
Switch on the router pressing the power button at the back of the router
Allow 15 to 20 minutes for the configurations settings to be downloaded to the route

Cabling, ONT and router placement

For optimal Vodacom Fibre, place your ONT (Optical Network Terminal) in a centralised location that is easy to access for maintenance or troubleshooting. The router should be placed in a central location within your home to maximize Wi-Fi coverage, ideally near the central point where you and your family use the most Wi-Fi.

ONT Placement:

Central Location: The ONT should be placed in a central location, easily accessible for maintenance and troubleshooting.
Avoid Obstructions: Ensure the ONT is not placed behind walls, furniture, or in a location with minimal open space.
Proximity to Router: Place the ONT near the location where you plan to place the router for easy connection.

Router Placement:

Central Location: The router should be placed in a central location to maximize Wi-Fi coverage.
Open Space: Choose a spot with open space and fewer walls or doors to prevent signal interference.
Elevated Placement: Consider placing the router on a table or shelf for better signal distribution, especially if it's a standard router.
Avoid Obstructions: Similar to the ONT, avoid placing the router behind walls or furniture that can block the Wi-Fi signal.
Cable Placement: Ensure the Ethernet cable connection between the ONT and router is easy to manage and access, if not hidden behind furniture or walls.

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Device & Network Support

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Device & Network Support

What to do when speed drops

When experiencing slow speeds with Vodacom Home Internet (5G or LTE), several troubleshooting steps can be taken, including restarting devices, optimizing router placement, and checking for interference. If issues persist, consider contacting our customer support for further assistance.

Troubleshooting Steps:

1. Restart Devices:

Power cycle both your router and the devices you're using to connect to the internet.

2. Router Placement:

Centralise: Move the router to a more central location in your home.
Signal Optimisation: Place the router near a window or in an area with less interference.
Obstacles: Avoid placing the router behind walls or other obstructions.

3. Check for Interference:

Electronic Devices: Ensure the router isn't placed near other electronic devices that might interfere with the signal.
Router Placement: Avoid placing the router too close to other devices that could create interference.

4. Network Connections:

Switch to Wired: If possible, connect devices directly to the router using an Ethernet cable for faster speeds.
Device Limits: Limit the number of devices connected to the network, as too many devices can impact speed.

5. Data Usage:

Check Usage: Ensure you're within your data allowance for the month. We have soft lock FUPs for speed-based tariffs, meaning speeds may be adjusted if you exceed your data limit.
Restrict Background Data: Disable background data usage on your devices to save data.

6. Firmware Updates:

Update the router's firmware to the latest version. This can improve performance and stability.

7. Speed Tests:

Run speed tests to confirm the issue and identify any potential bottlenecks.

8. Vodacom Support:

If troubleshooting steps don't resolve the problem, contact our customer support for assistance.

Troubleshooting no-signal issues

Our 5G and LTE signal issues can stem from various factors, including network congestion, weather conditions, and even the location itself. Here's a breakdown of potential causes and how to address them:

Potential Causes:

Network Congestion: Too many users accessing the same tower simultaneously can overload the network, reducing signal strength.
Weather: Severe weather conditions like rain, fog, and lightning can impact mobile signals.
Terrain: Buildings, walls, and even natural features like mountains can interfere with signal transmission.
Device Issues: Old devices might have difficulty connecting to newer technologies. Additionally, a weak device battery can reduce transmitting power, leading to signal drops.
Software or Hardware Issues: Your phone or router might have software glitches or hardware problems affecting the connection.
Network Maintenance: We periodically perform maintenance, which can temporarily affect signal availability.
Incorrect APN Settings: For Home Internet, incorrect APN settings on your router can prevent connectivity.
SIM Card Issues: A faulty SIM card or a SIM card not being properly inserted can cause connectivity problems.

Troubleshooting Steps:

Check for Outages: Use Downdetector to see if widespread outages are occurring in your area.
Restart Your Device: A simple restart can resolve minor software glitches.
Check for Network Issues: Move to a different location to see if the signal improves. Try going outside or to a different part of your home to assess if it's an area-specific problem.
Test with a Different SIM Card: Insert your SIM card into a different device to see if the issue is with your phone or the SIM card itself.
Test Your Phone with a Different SIM: Try a working SIM card in your phone to see if the problem is with your phone.
Check Device Settings: Ensure your device is set to automatically select 5G or LTE.
Update Software: Make sure your device software is up to date.
Contact Vodacom: If you've tried the above steps and still have issues, contact our customer support or visit a Vodacom store.
For Home Internet: Verify that your router is compatible with our Home Internet plan and that it's not locked to another network. Ensure your APN settings are correct.

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