Vodacom Payment Services (Pty) Ltd: Privacy Notice Terms and Conditions

CBU

Vodacom Payment Services (Pty) Ltd: Privacy Notice

ABOUT OUR PRIVACY NOTICE AND COOKIES POLICY

Our Privacy Notice and Cookies policy gets updated from time to time. Whenever we make a change, we'll post this on our website and let you know if there is a material change.

This Privacy Notice applies to any website, application form, platform, mobile app, terms and conditions, product or service which references this Privacy Notice. 

We have revised our Privacy Notice and Cookies policy, refreshing it to ensure compliance with applicable laws and regulations relating to the processing of personal information, including but not limited to the Protection of Personal Information Act, 2013 (POPIA), the POPIA Regulations, 2018, the Electronic Communications and Transactions Act, 2002, the Constitution of the Republic of South Africa, 1996 (Constitution), the Banks Act 94 of 1990, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000, the Protected Disclosures Act, 2000 (as amended by the Protected Disclosures Amendment Act, No. 5 of 2017), the Cybercrimes Act, 2020, and all other applicable laws, regulations, codes of practice and guidance issued and in force from time to time relating to data protection, privacy, and the processing of personal information.

Notification of changes to Privacy Notice

We are continually improving our methods of communication and adding new functionality and features to our existing products and services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time.  If and when our data protection practices change, we will update this Privacy Notice to describe our new practices.  If we do, we will notify you the next time you visit this site or interact with us through any of our other communication channels. We encourage you to check this page regularly.

HOW TO USE THIS PRIVACY NOTICE AND COOKIES POLICY

In this Privacy Notice, we explain how we collect, use, share and protect your personal information when you use our products and services and our website and mobile app.

It is important to note that when you engage with us, you acknowledge that we require your personal information, as defined in POPIA and other related regulations and need to process such personal information to provide products or services to you for purposes including to confirm, update and enhance our records, to confirm your identity and additional purposes as detailed below and in other supplementary privacy policies and statements linked to specific services that you subscribe to. 

The provision of your personal information in terms of this Privacy Notice is mandatory and you will not be able to continue using our products and services, should you object to providing us with such information.

WHO WE ARE

We are Vodacom Payment Services(Pty) Ltd.

Our registered office is Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand, 1685. We are registered in the Republic of South Africa under company number 2007/010688/07.

In this Privacy Notice:

  • "we/us/our" means Vodacom Payment Services(Pty) Ltd,

  • "third party" means someone who is not you or us

  • "Vodacom Group" means Vodacom Group Limited and any company or organisation in which Vodacom Group Limited owns more than 30% of the share capital

  • "Vodafone Group" means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital

  • "Personal information" refers to personal information about you as defined in POPIA and  includes without limitation MSISDN information, (a unique identifier which is linked to  your mobile phone number),,race, gender, nationality,, marital status, age, physical or mental health, disability, language, education, identity number,telephone number, email, postal address and financial, criminal oremployment history.

  • "Process (or processing)" means to any operation or activity, whether automated or not, concerningpersonal information, including: collection, receipt, recording, organisation, collation, storage,updating or modification, retrieval, alteration, consultation, use, dissemination by means oftransmission, distribution or making available in any other form, merging, linking, as well as blocking,degradation, erasure or destruction of information.

How to contact us

Your opinion matters to us - if you have any questions about our Privacy Notice and Cookie Policy or your privacy settings, please submit your query to [email protected] and a member of our dedicated team will respond to you. If you would like to mail us by post directly, send it to:

The Information Officer - Mr Ricardo Platt

Vodacom Payment Services(Pty) Ltd
Vodacom Corporate Park
082 Vodacom Boulevard
Midrand
1685

Our principles

We are committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

Here are Vodacom Group's core Privacy Commitments. We aim to put these commitments at the heart of everything we do.

PERSONAL INFORMATION WE COLLECT ABOUT YOU

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, how you have interacted with us even if you aren't a customer, or what we have obtained from a third party with permission to share it with us.

To find the privacy supplements for all our products and services, please go to the 'Privacy and our products and services' section of this Privacy Portal.

Vodacom Payment Services(Pty) Ltd will process your personal information based on:

  • The performance of your contract or to enter into the contract and to take action on your requests. We may also need to conduct credit checks when you apply for a product or service, depending on the product or service.

  • Vodacom Payment Services (Pty) Ltd's legitimate business interests, for example, fraud prevention, maintaining the security of our products and services, direct marketing, and the improvement of our services. Whenever we rely on this lawful basis to process your personal information, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, visit the 'Your rights' section of this Privacy Notice.

  • Compliance with a mandatory legal obligation, including for example, accounting and tax requirements, which are subject to strict internal policies, procedures, and your right to restrict usage of your personal information, which control the scope of legal assistance to be provided. We are also required to process your personal information pursuant to legislation including but not limited to the Financial Intelligence Centre Act, 38 of 2001 (FICA) the Banks Act, 94 of 1990, the Electronic Communications and Transactions Act, 2002, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000, and the Cybercrimes Act, 2020.

  • Consent you provide where we do not rely on another legal basis (referred to above). Consent may be withdrawn at any time. When you give your consent, you will be given details on how to change your mind or visit the 'Your rights' section of this Privacy Notice for more information.

We will collect your personal information when you, for example:

  • Buy or use any of our products and services

  • Complete a product or service application forms, electronically, telephonically or by way of a hard copy

  • When you interact with us electronically by way of our website, platform, mobile apps, or social media channels which contains our products and services

  • Register for a specific product or service

  • Subscribe to newsletters, alerts or other services from us

  • Contact us through various channels, or ask for information about a product or service

  • Take part in a competition, prize draw or survey

  • Visit or browse our website or other Vodacom Group websites

  • Have given permission to other companies to share information about you

  • Where your information is publicly available

  • Are the customer of a business that we acquire

  • Visit our business premises

Where relevant, from third-party sources, such as other entities within the Vodacom Group, such as Vodacom (Pty) Ltd, intermediaries that are representatives of us or have intermediary agreements with us.
We are required to take all reasonably practicable steps to ensure your personal information is complete, accurate, not misleading and updated on a regular basis. To ensure this, we will always endeavour to obtain personal information from you directly. Where we are unable to do so, we will make use of verifiable independent third- party data sources, who have the necessary authority to provide us with such information. We also collect information from certain organisations, where appropriate and to the extent we have legal grounds to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, billing calculating agencies and connected network providers.

We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures.

Understanding what you want (the use of cookies)

We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). This, in turn, helps us make our Website relevant to your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service.  We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our Website again.

Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our Website this may limit its functionalities or performance.

INFORMATION THAT WE PROCESS

The types of information we may process are, where applicable:

  • Your name, address, phone and/or mobile number, identity number, age, your date of birth, gender, nationality, occupation, information about your property or household, physical and postal address, and email address.Where you have provided us with the personal information of a third-party (for example your spouse or family member), you guarantee that such third- party has given you consent to provide us with their personal information. Where you provide us with the personal information of a person under the age of 18 years (a minor), you confirm that you have the necessary legal authority or is legally competent to provide their personal information to us.

  • Your credit or debit card information, information about your bank account and other banking information. For example, you'll have to give us this information when you open an account with us. We'll collect the personal information necessary to process a payment whenever you make a purchase. Including, information about your income, payments records, payment transactions and payment history.

  • In case you are an entity with your own separate legal personality, your entity name, registration number and details, date of creation, registered address and any other entity information as required or applicable.

  • Online information - for example, cookies and IP address (your computer's internet address), if you use our websites, apps and/or social media channels.

  • Contractual information - for example, details about the policies you hold and with whom you hold them.

  • Your correspondence with us, such as a note or recording of a call you make to one of our contact centres, a Live Chat, an email or letter sent, or other records of any contact with us.

  • Your account information, such as dates of payment owed or received, account numbers or other information related to your account.

  • Credential information - we'll collect passwords, hints and similar security information used for authentication and access to accounts and services.

  • Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services.

  • See the 'Cookies' section for details on what we collect using cookies, web beacons and other technologies

  • Photographs and images when attending any of our events or functions or accessing premises with surveillance cameras.

  • Information we obtain from other sources, such as credit agencies, fraud-prevention agencies, and from other data providers. This includes demographic data, interest-based data, and internet browsing behaviour.

We'll also get information about how you use our products and services, such as:

  • Details of your use of the specific services or products, how such service or product is used, how often it is used and any other information related to it.

  • Your website browsing information (which includes information about the websites you visit), and about how you use our Website or other Vodacom Group websites on your mobile or a PC.

  • The date, time and length of your internet browsing, and your approximate location at the time of browsing.

HOW WE USE YOUR PERSONAL INFORMATION

We will use, process and analyse your personal information for the following purposes:

To provide you with your services

Processing your order and providing you with your products and services

  • We have regulatory obligations, including compliance with anti-money laundering legislation, to process your personal information. This includes verifying your identity or the identity of your beneficial owner and/or controlling persons. We are also required by various laws to maintain a record of our dealings with clients.

  • In order for us to provide you with the products and services that you have requested and to notify you of important changes to such products and services, we need to collect and  use your personal information. This includes other services not included in your agreement with us , services that use information about where you are, and to contact you with messages about changes to the products or services.

  • To conclude and administer your application, which may include underwriting.

  • To execute a transaction in accordance with your request.

  • To meet our contractual obligations with you or take steps necessary for the conclusion of a contract with you.

  • For audit and record-keeping purposes.

  • For purposes of proof and legal proceedings.

Billing and customer care

  • To bill you for using our products and services, or to take the appropriate amount of credit from you.

  • Contact you if the billing information you provided us with is about to expire or we're not able to take payment.

  • To respond to any questions or concerns you may have about our, products or services.

Service messages

  • We will contact you with customer service messages to keep you updated with current information about products and services you've taken. For example, changes to our terms and conditions.

To improve our service

Improving and innovating our products and services

  • We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics can identify you individually or link back to you in any way.

  • We conduct surveys to understand various aspects of our interaction with you, the use of our services and products and the network.

Marketing and tailoring our service to you

Marketing

  • As our customer, we will contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and we may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications. We may also, with your consent, send you newsletters or white papers and occasionally invite you to participate in market research. We tailor these messages based on the products and services you've bought from us in the past and we will only provide you with marketing content regarding our own products and services that are similar to or related to the products and services previously provided to you.

  • If you have given us your permission, we will also contact you to let you know about products and services of Vodacom Group companies including Vodacom (Pty) Ltd, Vodacom Financial Services (Pty) Ltd, Vodacom Life Assurance Company Limited and Vodacom Insurance Company Limited insurance products and services and those of other companies which we think may interest you.

  • There are various ways that we may do this - including by email, post, phone, text, picture message or notifications through our apps.

  • You can control your marketing permissions and the personal information we use to tailor these communications at any time. 

Advertising online

  • To deliver advertising that is relevant to you, you'll also see targeted advertising online based on the use of cookies. This is known as interest-based advertising. It can be on websites belonging to the Vodacom Group, those of other organisations as well as other online media channels such as social media sites. We may also combine data collected via the cookies with other data we have collected. If you don't want any information processed through the use of cookies, check the 'Cookies' section in this Privacy Portal. It explains how to control and opt out of cookies.

  • Remember that opting out of interest-based advertising doesn't stop advertisements from being displayed - it's just that they won't be tailored to your interests.

  • You will also see advertising in your social media, for example in your Facebook or Twitter feed. If you don't want to receive this advertising, go to the relevant platform's ad settings.

Research and analytics

We use a variety of analytics methods including what is commonly referred to as "Big data analytics". Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is "big" data) to uncover hidden patterns and hitherto unrevealed trends. At Vodacom Payment Services (Pty) Ltdwe take governance of big data analytics seriously. Our data scientists are required to adhere to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We also have strict rules ensuring that personal information is protected at the appropriate stage in the process.

We use our analytics to, for example:

  • Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services;

  • Frame our marketing campaigns and determine how we might personalise those;

  • Provide reports to third parties (such reports don't contain information which may identify you as an individual). These can be to third parties such as content providers, research companies and advertisers or as part of our analytics.

Credit checks, fraud prevention and security

We will sometimes need to profile you, for credit, fraud and security purposes. When we conduct such profiling activities, we will do so in accordance with the provisions of the relevant legislation or lawful requirement.

Credit checks and ID

We will also use your personal information for identity verification purposes, for access to your account and for general account management. We sometimes supplement the information we collect about you with information from other sources (for example, home affairs, the voters roll and credit reference agencies) to assess the accuracy of the information that we hold.

Fraud prevention and security

We will process your personal and traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts or trace those who owe us money resulting from the use of our services.

Automated Decisions

There may be instances where Vodacom Payment Services (Pty) Ltd will process your personal information through a secure automated tool, or perform profiling and make decisions, based on such profiling, that may affect you significantly. An example of automated decision making is the approval or declining of an airtime advance application when a customer applies for airtime advance. If you are unhappy about the outcome of such a decision or would like further information on how such outcome was reached, please contact 082 135. Please note that a respective product or service might have different contact details and pleasure refer to the service's or products onboarding documentation to determine the applicable contact detail.

HOW WE SHARE YOUR PERSONAL INFORMATION

Where applicable, we share information about you with:

  • Companies in Vodacom Group , located across the globe, including but not limited to in the European Economic Area (EEA), Egypt, India and the US, for reporting purposes and where they are involved in providing products and services that you have signed up for and where we may also share information within the Vodacom Group for administrative purposes.

  • Partners, suppliers or agents involved in delivering the products and services you've ordered or used

  • Companies who are engaged to perform services for, or on behalf of, Vodacom Payment Services (Pty) Ltd, Vodafone Limited, or Vodafone Group which companies may be located outside of the borders of South Africa

  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law

  • Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies

  • Debt collection agencies or other debt-recovery organisations

  • payment processing services providers, merchants, banks and other persons that assist with the processing of customer payment instructions

  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law

  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement

  • Third parties for joint promotions with that third party. They'll be responsible for their own compliance with applicable privacy laws

  • Other third parties when you are signing up to their service and it is used by them for authentication and fraud-prevention purposes

  • Third parties that we advertise with, in order to serve you advertisements online (e.g. Facebook, Google). You can opt-out of this by managing your account permissions.

  • Third parties that we use to serve you marketing.

Fraud management and law enforcement

  • We will release information if it's reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

  • We also may need to release your information to comply with our legal obligation to respond to the authorities' lawful demands. Your personal information shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.

Mergers and acquisitions

 If we become involved in a proposed or actual merger, acquisition, or any form of sale of assets, we may use and disclose your personal information to third parties in connection with the evaluation of the transaction. Any acquiring company would have access to your personal information.

Third parties that we work with

Where you've purchased our products and services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account - for example, to be able to identify your order and be able to pay them.

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don't authorise them to use or disclose your personal information except in connection with providing their services.  We ensure that all our service providers and contractors align to our policies and requirements.

We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services.

Third-party products that you buy through Vodacom Payment Services (Pty) Ltd

Where you buy a third-party product or service and payment is made through Vodacom Payment Services (Pty) Ltd, the contract for it is with the party selling that product or service. Vodacom Payment Services (Pty) Ltdmay charge the amount directly to your bill as part of its arrangements with the seller (or with a third party authorised by the seller). As part of this, you're agreeing that Vodacom Payment Services (Pty) Ltd may pass certain personal information to such parties to complete your purchase.

The seller's terms and conditions and privacy and cookies policies will apply to how it uses your personal information - please read them carefully.

INTERNATIONAL DATA TRANSFERS

If you are visiting this Website from a country other than South Africa the various communications will necessarily result in the transfer of information across international boundaries.

We may also need to transfer your information to other Vodafone or Vodacom Group companies or service providers in countries outside South Africa, in which case we will ensure that you are adequately notified about such transfer and the applicable data protection measures that will be applied to your personal information for the purpose of such transfer, transfer your personal information outside of the borders of South Africa, we will ensure that the third party recipient is subject to a law, binding corporate rules or binding agreement which provide an adequate level of protection for your personal information that are substantially similar to the data protection laws applicable to South Africa.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?

We may not retain your personal information any longer than is necessary for achieving the purpose for achieving the purpose for which your personal information was collected or subsequently processed, unless:

  • The retention of your personal information is required or authorised by law

  • We reasonably require your personal information for lawful purpose related to our function or activities

  • The retention of your personal information is required by a contract that we enter into with you

  • You or competent person consent to the retention of personal information relating to a child.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have specialised security teams who constantly review, improve, and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.  We are required in terms of POPIA to notify you and the Information Regulator, if any of your personal information has been compromised.

Communications over the internet (such as emails) aren't secure unless they've been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We'll never ask for your secure personal or account information by an unsolicited means of communication. You're responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company's privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you're familiar with these.

UNAUTHORISED THIRD PARTY ACCESS TO YOUR INFORMATION

Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods) you acknowledge that it may be accessed by unauthorised third party, e.g. as a result of an illegal activity.

In the unlikely event of such access, we will notify you, where possible, via email, SMS or using the address you have provided us within a reasonable time of such occurrence.

YOUR RIGHTS

Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our Customer Services team.

Right to access personal information

You have the right to request a record or description of the personal information that we hold about you. This includes the right to request us to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request as an individual or an authorised third party, visit our Subject Access Rights page of this Privacy Portal which gives details on how to do this. Alternatively, you can contact our Customer Services team.

Right to correct personal information

You have the right to correct information held about you if it's not accurate. If the information we hold about you is inaccurate or needs to be updated, you can log in to My Vodacom to update it or you can contact our Customer Service team.

Right to object to use of personal information

You have the right, in certain circumstances, to object to our processing your personal information. In order for us to provide you with products and services, we are required to process your personal information and as such the provision of your personal information is mandatory and you may not object to same in order to continue using our products or services.  For more information or to exercise this right, please contact our Customer Services team. If this relates to an automated decision performed on you (this means with no human involvement), please let us know and we will review your request. 

To opt out of marketing messages

If you no longer want to receive marketing messages from us, you can choose to opt out at any time. If you’ve previously opted in to receive personalised content based on how and where you use our network, you can also opt out at any time.

You can opt out in the following way:

  • Tell the customer care agent if you receive a marketing call

  • Contact 082 1952.

If you're opted out of marketing, you may still receive service-related messages.

Please note: You may still receive marketing messages for a short period after opting out while we update our records.

You may have received marketing from us even if you're not a customer or have never had contact with us. This is a result of third-party marketing lists which we may acquire from time to time, stating that you have given permission to be contacted by other organisations. If you've registered with us to opt out of marketing from Vodacom Payment Services (Pty) Ltd, you shouldn't receive such communications. If you still do, we ask that you let us know immediately by contacting our customer care team. This will only stop marketing from us and not stop the third parties from sharing your personal information unless you contact them directly.

How to lodge a complaint

If you want to contact us about any of your rights or should you believe that we have used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with us directly. Kindly contact our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]  If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

The Information Regulator (South Africa)

JD House 
27 Stiemens Street
Braamfontein
Johannesburg
2001


Email: [email protected]

Complaints email: [email protected]

Right to restrict use of your personal information

If you feel that the personal information we hold on you is inaccurate, or you believe we shouldn't be processing your personal information, please contact our Customer Services team to discuss your rights. In certain circumstances, for example where you contest the accuracy of your information, or where we no longer require your information for achieving its purpose but must maintain it for purposes of proof, you have the right to ask us to restrict processing.

Right to deletion

We strive to only process and retain your personal information for as long as we need to. In certain circumstances for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold. If you feel that we are retaining your personal information longer than we need, it is worth first checking that your contract with us has been terminated, which you can do with Customer Services. If your contract with us has been terminated, we may still have lawful grounds to process your personal information.

Page Title
Vodacom Payment Services
Keywords
payment, services, vodacom
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/privacy-policy/payment-services

All 4 You Terms and Conditions

CBU

All 4 You

Bundles

Price Validity Data Night Owl MB Vodacom mins WhatsApp
R11 1 day n/a n/a 60 1GB
R25  7 days 150MB n/a 30 300MB
R99     30 days 650MB 650MB 40 1GB

 

  1. Dial *123*25# to buy these three (3) bundles.

  2. These three bundles will be available on all Prepaid and Hybrid tariffs.

  3. Vodacom may vary or amend these terms and conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing such change.

 

Page Description
All 4 You bundles will be available from 21 June 2019 to 29 February 2020
Page Title
All 4 You Terms and Conditions
Keywords
All 4 You, all-4-you, all-4-you terms
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/all-4-you

Home Internet LTE Terms and Conditions

CBU

Home Internet LTE Terms and Conditions

Vodacom Standard Terms

  1. Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
  2. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
  3. You may access the Home Internet data service (the "Service") via the Top Up payment type.
  4. The Service will only be available on a 24-month or 36-month contract.
  5. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value Added Services ("VAS"), bundle purchases or out of bundle usage.
  6. After your contract period for the Services has expired, your contract will continue on a month-to-month basis.
  7. You may terminate your Service during the initial contract period or the renewal/upgrade period by giving Vodacom at least 20 (twenty) business days’ notice in writing. Early cancellation will be subject to a payment penalty determined by Vodacom (the "Cancellation Fee").  Vodacom may charge you up to 75% of the balance of the outstanding Service fees (the "Balance") as the Cancellation Fee. The Balance is determined as follows: the monthly subscription amount times by the remaining months of the contract.  Upon early cancellation of the Service, you will also have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services in addition to the Cancellation Fee. Notwithstanding the above, Vodacom as a result of changing its Uncapped offering to a capped offering will be affording its customers the option to cancel their contract with no Cancellation Fee.  Refer to the Migrations & Cancellations section, for more information.
  8. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.  If you choose to cancel your Service after the 3rd of the month, the cancellation will pend to the end of the following month. You will retain your data allocation until the Service cancellation is effective.
  9. You are able to do a SIM swap.

Home Internet Contract Devices

  1. As part of the Service, Vodacom will offer you one of the following routers:
    • Huawei B535
    • Alcatel HH72V
    • Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010
  2. The Service's SIM will only work in the Vodacom issued router or a Vodacom approved home router. You can check the list of approved home routers here: Home Internet Approved Routers | Vodacom.
  3. The Service will not be offered to you as a SIM only contract.

Contract Activation and Use

  1. You can only activate the Service if your location has sufficient LTE coverage and capacity. You can check the LTE coverage in your area on: Home Internet (vodacom.co.za)
  2. When you use the Service, you have to insert a SIM card into the Huawei B535 / Alcatel HH72V router/ Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010 router. Please note that the Huawei B535, Alcatel HH72V router and Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010 are the devices that are bundled together with the Service.
  3. You are only guaranteed access to the Vodacom network in the specific area that the Service is activated on and access in any other geographic will not be allowed.
  4. You may change the location in which you access the Service if your new address has sufficient LTE coverage and capacity. If your new address does not have sufficient LTE coverage and capacity, then you could cancel your Service and incur the Cancellation Fees.
  5. If you activate the Home Internet LTE service in the middle of a calendar month, the full monthly fair usage policy (FUP) will apply. The monthly FUP Data allocation cannot be carried over to another month.
  6. There is an FUP (Fair Usage Policy) applicable on all Home Internet data plans and speed limiting applies when customers reach their respective FUP (each price plan has a respective FUP value and speed limiting).
  7. Effective from the 15 March 2023, all new and existing Home Internet customers will be subject to a hard lock. This would mean that once the Soft Lock and Hard Lock FUPs have been reached, as per your respective price plan, data usage will no longer continue. In order to continue data usage, you would need to purchase a 100GB or 200GB bundle.
  8. The Service has the following download and upload speeds before and after the FUP is applicable:


Soft Lock FUPs effective until 15 March 2023:

Price Plan

Data Usage

Soft Lock FUP

10Mbps price plan

Speeds up to 10Mbps for usage from 0-400GB

After 400GB usage, speeds up to 2Mbps

20Mbps price plan

Speeds up to 20Mbps for usage from 0-600GB

After 600GB usage, speeds up to 4Mbps

30Mbps price plan

Speeds up to 30Mbps for usage from 0-700GB

After 700GB usage, speeds up to 4Mbps

Soft and Hard Lock FUPs effective from 15 March 2023:

Price Plan

Soft Lock FUP

Hard Lock FUP

Hard Lock

10Mbps price plan

Speeds up to 10Mbps for usage from 0-400GB

Speeds up to 2Mbps for usage from 400GB-600GB

After 600GB usage, no further data usage

20Mbps price plan

Speeds up to 20Mbps for usage from 0-600GB

Speeds up to 4Mbps for usage from 600GB-800GB

After 800GB usage, no further data usage

30Mbps price plan

Speeds up to 30Mbps for usage from 0-700GB

Speeds up to 4Mbps for usage from 700GB-1TB

After 1TB usage, no further data usage

 

 

Please note that speeds mentioned above are not guaranteed by Vodacom.

Order of consumption, validity and out of bundle

  1. The Service's data allocations will only be valid for 30 days, or up until the end of the calendar month of data allocation. Therefore, if data is allocated to you on the 1st of July; your data is valid up until and including the 31st of July 23:59.  The customer will start every month with a new data allocation according to their respective FUP.
  2. The Service will first use the data with the earliest expiry date including data that has been carried over and/or data from data bundles purchased.
  3. If after you have used your Soft Lock FUP and Hard Lock FUP, you purchase a data bundle, you will forfeit all your unused data from that purchased data bundle at the time of that specific data bundle’s expiry.
  4. After the respective Soft Lock and Hard Lock FUPs data from the Service is depleted and you have no other active data bundles, the Service will no longer continue.
  5. There is no out-of-bundle data rate that is applicable on the Home Internet data plans.

Voice, MMS & SMS services

  1. The Service does not include MMS, Voice services and outgoing SMS.  Incoming SMS is allowed. 

Additional Bundles

  1. You may purchase multiple additional data bundles for the Service.
  2. If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime.  If you have no airtime balance, you will not be able to purchase bundles.

Usage Notifications and Data Transfer

  1. You will receive your data usage notifications via the Vodacom online channels or on any number you provide to Vodacom other than the number linked to the Service.
  2. Due to the nature of the price plans, you will not be able to transfer data from the respective monthly FUP data allocations.
  3. You can transfer purchased data bundles (that were purchased over and above the monthly FUP data allocations) to other customers that use the Service. For more information, please visit https://myvodacom.secure.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions
  4. Transfer of Ownership is possible but applicable to whether the new location has sufficient LTE coverage and capacity

Balance View throughs

  1. You may view your data balance on:
    • Vodacom Online
    • Customer Care channels

Migrations & Cancellations

The following is applicable to all customers who activated their contracts up until 15 March 2023:

  1. If you activate your contract on any of the above-mentioned price plans until the 15 March 2023, then Vodacom will afford you the option to migrate or cancel your contract, at no cost to you.
  2. If you have activated your contract within the above specified date (before 15 March 2023), you are able to exercise the free migration or cancellation option before 30 April 2023.
  3. If you qualify for the free migration or cancellation and would like to migrate or cancel your price plan, you can do this by calling 082 1958.

General:

  1. You can migrate to another price plan option within the Home Internet price plans however the new plan's data allocation and terms and conditions will be applicable.
  2. You can migrate into the Home Internet price plans from another Home Internet price plan however the new plan's data allocation and terms and conditions will be applicable.
  3. If you migrate to a lower price plan you will be liable for a downward migration fee.
  4. Migrations on Top Up plans will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
  5. If you migrate to another price plan, your contract period for the Service will remain unchanged.
  6. You may not migrate from another data or voice contract into this Home Internet data service.

Upgrades

  1. You may upgrade into this tariff plan.  This will be on the basis that the location where you are using the Service has sufficient LTE coverage and capacity. 
  2. You may upgrade out of the Service.

Exclusions

  1. You may not use data sharing SIM cards for the Service.
  2. The data allocation for the Service cannot be used for roaming.
  3. The customer is liable for any VAS services, bundle purchases or other purchases made over and above their subscription amount. 
Page Description
Vodacom's Home Internet LTE Terms and Conditions. Review contract lengths, data usage limits, Fair Usage Policies and more for optimal service use.
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Home Internet LTE Terms and Conditions | Read Now
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uChoose Smart/Smart Top Up+ and RED Top Up+ Contract Price Plans Terms And Conditions

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uChoose Smart/Smart Top Up+ and RED Top Up+ Contract Price Plans

Terms And Conditions

  1. The following Terms and Conditions relate to the Vodacom uChoose Smart/Smart Top Up+ and RED Top Up+ price plans. These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract airtime agreement, and Terms and Conditions Booklet. Where any terms and conditions conflict with each other, these uChoose Smart/Smart Top Up+ and RED Top Up+ price plans terms and conditions will prevail.

  2. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between the customer and Vodacom.

  3. Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required, and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions.

  4. The Voice bundle included on the uChoose Smart/Smart Top Up+ and RED Top Up+ price plans will be available for use for calls to any local network, within the borders of South Africa, at any time of the day.

  5. Voice, SMS and Data bundles allocated on uChoose Smart/Smart Top Up+ and RED Top Up+ price plans will have a carry-over of 1 calendar month post the allocation month. Voice minutes carried over on migration from another Vodacom bundled price plan will be subject to the same carry-over rule. All unused bundles at the time of expiry will be forfeited.

  6. Vodacom reserves the right to charge for VoIP data calls on selected price plans at applicable rates.

  7. If a migration is performed from a price plan with bundled Voice, SMS or Data, as part of the standard price plan offer, to any other price plan, regardless of whether the new price plan selected incorporates any bundled Voice, SMS or Data offerings; you may forfeit all, or a portion of the accumulated bundle/s.

  8. Calls or connections to Value Added Services and Premium rated services are excluded from the inclusive voice bundles and will have the out-of-bundle call rate applied respective of your price plan. Data and SMS usage over and above the monthly bundled allocation, other bundled allocations, or to premium rated services will also have the out-of-bundle rate applied unless otherwise stipulated. Please see the below table for billing reference.
     

    Price Plan Voice rate pm out of bundle, or for general service & VAS calls *Data rate per MB out of bundle SMS rate per 160 characters out of bundle
    uChoose Smart XS R1.89     R0.49 R0.37
    uChoose Smart S R1.89     R0.49 R0.37
    uChoose Smart M R1.84     R0.49 R0.37
    uChoose Smart L R1.79     R0.49 R0.37
    uChoose Smart XL R1.73     R0.49 R0.37
    uChoose Smart More Data 2GB R1.89     R0.49 R0.52
    uChoose Smart More Data 4GB R1.89     R0.49 R0.52
    uChoose Smart More Data 6GB R1.89     R0.49 R0.52
    Smart Top Up XS+ R1.89     R0.49 R0.37
    Smart Top Up S+ R1.89     R0.49 R0.37
    Smart Top Up M+ R1.84     R0.49 R0.37
    Smart Top Up L+ R1.79     R0.49 R0.37
    RED Select Top Up+ R1.73     R0.49     N/A
    *These charges will be deducted from the available airtime on the account. If no airtime is available, and the transaction does not fall into bundled usage parameters, the call, SMS or Data transaction may not be possible.

  9. The following categories shall be excluded from all uChoose Smart/Smart Top Up+ and RED Top Up+ voice bundles and shall be charged for at the current prevailing price plan rate:

    1. International calls

    2. Premium rated calls

    3. Roaming services

    4. Premium rated IVR

    5. Premium rated Dicon

    6. Special Short Codes

    7. Video IVR

    8. International VAS and Premium services

    9. Travel Talk

    10. Conference Calls

    11. Call Sponsor (sponsored calls are charged at the sponsored party's prevailing price plan rate)

  10. The following SMS/s categories shall be excluded from SMS bundle allocation

    1. International

    2. Premium rated

    3. Content services

    4. VAS services

  11. The voice bundles allocated on uChoose Smart/Smart Top Up+ and RED Top Up+ will be applicable for use in the following scenarios: 

    1. Vodacom to Cell C, MTN, Vodacom and Telkom Mobile (Any Network Any Time) within the borders of South Africa, including VoLTE (Voice over LTE) and VoWi-Fi (Voice over Wi-Fi/Wi-Fi Calling) calls made to these mobile networks using compatible devices.

    2. Vodacom to Telkom Landline, Neotel Landline and all VANs numbers (VANS 087 numbers, geographic and non-geographic numbers, Vodacom Business)

    3. Voicemail deposits

  12. uChoose Smart/Smart Top Up+ and RED Top Up+ price plans, signed on a 24 month contractual basis, will have a term of 24 months starting from the day of activation. Upgrade or renewal is permissible in month 22 of the term. Early cancellation of the 24 month contract will incur monetary penalties calculated using the remaining term of the contract and/or device finance costs. At the end of the contractual period of 24 months, if the customer does no renew or cancel the contract, the contract will continue on a month-to-month basis until either of the afore mentioned actions takes place.

  13. uChoose Smart/Smart Top Up+ and RED Top Up+ price plans activated mid-month, will have their associated bundle allocations (Voice, SMS and Data), as well as the monthly subscription fee, pro-rated for that month respective of the day of activation.

  14. Red Top Up+ Price Plans will have a Fair Usage Policy implemented on the limitless SMS feature of 9000 SMS messages per month. Customers will receive notifications when they have 1000 SMSs remaining, and when all 9000 SMS messages have been used, SMS message sending will be barred until such time that an SMS bundle is purchased. The counter will be reset at the beginning of each calendar month. Any extreme usage which may have an impact on the operation of our network may be monitored. Vodacom reserves the right to apply and implement protection measures to safeguard customers' experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

  15. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change or amendment.

Page Title
Smart Top Up Plus Terms and Conditions
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Vodacom Prepaid Fibre Terms and Conditions

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General Terms And Conditions For Vodacom Prepaid Fibre

NOTICE OF CERTAIN TERMS AND CONDITIONS

THIS AGREEMENT CONTAINS PROVISIONS, WHICH ARE RECORDED IN A SIMILAR FONT TO THIS CLAUSE, AND WHICH PROVISIONS MAY HAVE THE EFFECT OF (I) LIMITING VODACOM’S LIABILITY OR RISK OR THAT OF A THIRD PARTY AND/OR (II) PLACING RISK OR LIABILITY ON THE CUSTOMER AND/OR (III) OBLIGING THE CUSTOMER TO INDEMNIFY VODACOM OR A THIRD PARTY AND/OR (IV) CONSTITUTING A POSITIVE ACKNOWLEDGEMENT BY THE CUSTOMER OF ANY FACT.

BY MAKING USE OF THE SERVICE(S) AND / OR PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

  1. General
    • Vodacom Prepaid Fibre Terms and Conditions detailed herein are subject to change from time to time.
    • Where there is any conflict within the Vodacom Prepaid Fibre General Terms and Conditions, the Vodacom Fibre General Terms and Conditions shall prevail.
  2. Provision of Services
    • A Vodacom Prepaid Fibre service can be purchased through Business Partners, Vodacom website [co.za/fibre], Vodacom Prepaid Fibre Portal [vodacom.co.za/fibre/prepaid], Call Centre or at any Vodacom store.
    • In delivering the Vodacom Prepaid Fibre Services, Vodacom collaborates with third-party Electronic Communications Network Licensees (“Network Providers”) who own and operate the fibre infrastructure through which these services are made available. These Network Providers are independent entities authorised under applicable law to provide electronic communications networks. A list of the current Network Providers engaged by Vodacom for the provision of Vodacom Prepaid Fibre Services shall be made available to any Subscriber upon reasonable written request to Vodacom. Vodacom shall not be liable for any acts or omissions of such Network Providers, in particular any loss suffered by a customer related to the infrastructure of any Network
    • The Vodacom Prepaid Fibre service is only available in selected areas and subject to the Vodacom verifying the coverage details when an order is placed on the Vodacom Prepaid Fibre Portal.
    • Depending on your coverage, the Vodacom Prepaid Fibre service isavailableas a 30-day plan or Monthly Recurring Plan.
    • A customer will be permitted to purchase multiple vouchers at any point in time. However, on the 30-Day Access service, a customer will be only permitted to purchase a maximum of 6 (six) at any point in time.
    • Vodacom does not warrant the accuracy of the fibre coverage at a specific location therefore the provision of services will be subject to Vodacom verifying the coverage details when an order is placed with Vodacom.
    • The Vodacom Prepaid Fibre uncapped plans are available either on asymmetrical or symmetrical bandwidths based on coverage at a specific location
  3. Payment
    • The Vodacom Prepaid Fibre service will be activated once a full payment has been received by Vodacom.
    • For first time purchases, the services will only be activated once the customer’s WIFI enabled Optical Network Terminal (ONT) has been successfully installed by the relevant Network Provider.
    • Once a customer has purchased a service and they are activated and become available, the activation period shall operate for the entire duration for which either of the services are contemplated to be available, and the customer shall not be entitled to request either Vodacom or the relevant Network Provider to temporarily suspend either of the activation periods for the services.
    • The customer will pay for the Vodacom Prepaid Fibre plan upfront.
    • The Customer may make payments using the methods made available by Vodacom, subject to the applicable product plan and payment rules. Accepted payment methods include debit or credit card transactions, online payments via Vodapay, or through approved third-party payment gateways such as Payfast or EasyPay, as specified by Vodacom from time to time.
    • A customer that purchases the Monthly Recurring Plan is required to select a debit order date, access for this service shall be calculable from this debit order date.
    • The customer will pay in full for the first access of the service. If the service was activated mid-month, the second payment will be prorated for that month. Starting from the 3rd month, the customer will continue to pay in full.
  4. Installation and Customer Equipment
    • Vodacom will instruct the relevant Network Provider to provide a Wi-Fi enabled Optical Network Terminal (“ONT”) device which shall be installed at the customer’s premises.
    • The Wi-Fi enabled ONT device shall remain the property of the relevant Network Provider.
    • The customer may not remove the Wi-Fi enabled ONT device from the current location before and after the expiry of the Vodacom Prepaid Fibre service.
    • Should the customer fail to bring any issues with the installation of Vodacom Prepaid Fibre to Vodacom’s attention within 7 (seven) business days from of installation, the Vodacom Prepaid Fibre shall be deemed to be accepted upon expiry of the aforementioned 7 (seven) day period and Vodacom shall be entitled to start billing the customer for the Vodacom Prepaid Fibre concerned as from the installation date.
    • After the termination of the service, the Network Providers reserves the right to collect the Wi-Fi enabled ONT device from customer, Vodacom is not liable for the collection of the Wi-Fi enabled ONT device.
    • The Wi-Fi enabled ONT device can connect a certain amount of Wi-Fi enabled devices simultaneously at any given time , based on the Network Provider (“Maximum Wi-Fi Devices limited to 10 devices”). A list of the Maximum Wi-Fi Devices is accessible from the following link.
    • Vodacom may introduce a fee to the customer for a technician being dispatched unnecessarily to their premises, resulting in wasted costs. This may include but shall not be limited to visits where the technician meets at an agreed time but cannot gain access to the premises.
    • In the event that the customer been disconnected and/or inactive on the Vodacom Prepaid for a period of at least 90 (ninety) consecutive days, a reconnection fee may be payable by the customer.
  5. Fair Usage Policy, Throttling and Shaping
    • The Vodacom Prepaid Fibre services may be subjected to a Fair Usage Policy (FUP), Throttling or Shaping based on the relevant Network Provider.
    • Vodacom reserves the right to enforce and give effect to a FUP for purposes of managing and moderating the usage of the Network Providers electronic communications network, and to ensure that the functional integrity of the Network Providers electronic communications network renders acceptable levels of subscriber experience for all of our subscribers. The following specific conditions are applicable to the “Capped” Vodacom Prepaid Fibre Service and “Uncapped” Vodacom Prepaid Fibre Services:
    • Where a customer of the “Capped” Vodacom Prepaid Fibre Service reaches the prescribed maximum download capacity (measurable in GB) within the relevant bundle period, Vodacom reserves the right to stop providing the service for the remainder of the bundle period or Throttle the transmission line-speed up to 2 Mbps for the remainder of the calendar month;
    • Vodacom reserves the right to amend, vary and/or adjust the FUP from time to time for “Uncapped” Vodacom Prepaid Fibre Services, including the right to manage, protect and preserve the functional integrity and security of the Network Providers electronic communications network. Accordingly, Vodacom may take reasonable measures to optimize the efficacy and performance of the Vodacom Prepaid Fibre for all Vodacom Prepaid Fibre Services customers, including, where reasonably necessary, proactively control each customer’s bandwidth usage, transmission line-speed and overall functional experience of the Vodacom Prepaid Fibre Services.
    • Importantly, the FUP is also based on the relevant Network Provider. Should any Network Provider implement FUP, Vodacom shall notify you.
    • Vodacom reserves the right to unilaterally terminate the Vodacom Prepaid Fibre Services with a customer that persistently breaches the FUP. A subscriber shall be deemed to have persistently breached the FUP where such subscriber receives 4 or more breach notices.
    • “Throttling” or “Throttle” is the process of limiting the throughput of all services and protocols, the line itself is not affected. Throttling may apply only when a customer exceeds the FUP, and may be amended from time to time. Although Vodacom do reserve the right to throttle when fair usage has been exceeded, most Network Providers only do so at peak network traffic times.
    • “Shaping” is the process of implementing priority on certain types of usage or protocols. Vodacom though the relevant Network Provider may implement shaping to give priority to real-time interactive services, effectively slowing down the customers non-prioritized services. This does not relate to the customer’s monthly usage or thresholds, but rather network congestion and will be applied to all services equally.
  6. Product Plans
    • Monthly Recurring Plan
      • For a customer with a Monthly Recurring Plan, if the debit order results in a payment failure, the service will be suspended from midnight of the day of failure.
      • From payment failure to midnight of the day, there will be two subsequent debit order actions to the customer’s account, if both fail, the service will be suspended for a period of 9 (nine) days.
      • If the payment is not received once the 9 (nine) days have concluded, the service will be terminated.
      • After the service is terminated, a customer will need to place a new order via the Vodacom prepaid fibre portal and full payment must be required before the new service is activated.
  • Once-Off / 30-Day Access Plan
    • If a customer with a Once-Off plan fails to make another product plan purchase before expiry, the service will continue for the remainder of the applicable access plan until midnight.
    • Upon expiry, at midnight of the expiry day, the service is suspended, and the customer will be able to purchase a new access from the Vodacom prepaid fibre portal.
    • If another Once-Off Access plan has not been purchased within 90 (ninety) days, the service will be terminated.
    • After the service is terminated, a customer will need to place a new order via the Vodacom Prepaid Fibre portal and full payment of the applicable customer-selected access plan, will be required before the new service is activated.
  1. Cancellations
    • Pre-Activation Cancellation
      • The customer shall not be entitled to a refund after successful activation and usage of the plan.
      • A customer who has purchased a Vodacom Prepaid Fibre service and is awaiting the installation of the Wi-Fi enabled ONT at their premises may, at their sole discretion, cancel their order for the activation of the Vodacom Prepaid Fibre service at any time prior to the installation of the Wi-Fi enabled ONT device.
      • Cancellations will be achieved through logging a request online on the Vodacom Prepaid Fibre Portal or by contacting the Vodacom Support team on 082 1904.
      • On approval of the cancellation, the order will be rendered cancelled, and any payment made by the customer will be refunded.
  • Stop Recurring Payments: Mid-Service Cancellation
    • Cancellation of a Vodacom Prepaid Fibre service during the term of the service only applies to Monthly Recurring Plan.
    • Customers must inform Vodacom at least 1 month notice before the debit order date for any cancellation/termination request to enable Vodacom to complete processing the cancellation/termination prior to the next payment cycle.
    • The cancellation/termination may be initiated by the customer by request to Vodacom Fibre Business Support Team by logging a fault online on the Vodacom Prepaid Fibre Portal or by calling 082 1904.
    • Deactivation of a Monthly Recurring Plan will occur on midnight of the day immediately preceding the customer’s next recurring card payment.
    • Upon any cancellation, Vodacom shall be entitled to charge the customer such reasonable costs and expenses as have been actually incurred by Vodacom from the date of the relevant order concerned up to the date of receipt or deemed receipt of such notice of cancellation.
  1. Support Channels
    • To log a compliment, fault or complaint with the Vodacom Prepaid Fibre service, this can be logged via the Vodacom Prepaid Fibre Portal and the Fibre Business Support Team will be notified regarding the issue and will contact the customer accordingly.
    • Call 082 1904 to contact Customer Care Department that can provide support to the customer on how to log compliments, faults or complaints on the Vodacom Prepaid Fibre Portal.
  2. Sales Channels

The customer will be able to place an order online through the Vodacom Prepaid Fibre Portal and via a Vodacom Business and Retail Partners.

  1. Unacceptable Use

10.1 A customer may only use the Vodacom Prepaid Fibre for lawful purposes and activities. Vodacom prohibits any use of Vodacom Prepaid Fibre including the transmission, storage and distribution of any material or content using Vodacom Prepaid Fibre that violates any law or regulation of the Republic of South Africa. This includes, but is not limited to:

10.1.1 Any violation of local and international laws prohibiting child pornography, obscenity, discrimination (including racial, gender or religious slurs) and hate speech, or speech designed to incite violence or hatred, or threats to cause bodily harm;

10.1.2 Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic of South Africa or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material;

10.1.3 Any violation of intellectual property laws, including materials protected by local and international copyright, trademarks and trade secrets;

10.1.4 Any violation of another's right to privacy, including any effort to collect personal data of third parties without their consent;

10.1.5 Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another customer without their consent; or any attempt to enter into a transaction with Vodacom on behalf of another customer without their consent;

10.1.6 Any violation of the exchange control laws of the Republic of South Africa;

10.1.7 Any activity that results in the sale, transmission or distribution of pirated or illegal material;

  1. Threats to Network Security

11.1 Any activity which threatens the functioning, security and/or integrity of the Vodacom Prepaid Fiber or a Network Provider’s network is unacceptable. This includes, but is not limited to:

11.1.1 Any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures;

11.1.2 Any effort to use Vodacom or a Network Providers equipment to circumvent the user authentication or security of any host, network or account ("cracking" or "hacking");

11.1.3 Forging of any TCP (Transmission Control Protocol)/IP (Internet Protocol) packet headers (spoofing) or any part of the headers of an email or a newsgroup posting;

11.1.4 Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person's computer, software, or data without the knowledge and consent of such person;

11.1.5 Any activity which threatens to disrupt the Vodacom Prepaid Fiber through "denial of service attacks"; flooding of a network or overloading a service or any unauthorised probes ("scanning" or "nuking") of others' networks;

11.1.6 Any activity which in any way threatens the security of the Vodacom Prepaid Fiber or a Network Provider’s network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus, trojan horse, worm, malware, botnet or other harmful, destructive or disruptive component;

11.1.7 Any unauthorised monitoring of data or traffic on the network without Vodacom’s explicit, written consent;

11.1.8 Running services and applications with known vulnerabilities and weaknesses, e.g. insufficient anti-automation attacks, any traffic amplification attacks, including recursive DNS attacks, SMTP relay attacks; and

11.1.9 Failing to respond adequately to a denial of service attack (DOS / DDOS).

11.2 Upon the breach of this clause 11 by the Client and/or its End-users, Openserve may, in its sole and reasonably exercised discretion take any of the following steps

  1. Action following breach

12.1 Upon the breach of paragraph 10 and 11 by a customer, Vodacom may, in its sole and discretion take any of the following steps:

12.1.1 Warn the customer, provide information and proof of the incident(s), suspend the customer’s account and/or revoke or terminate the customer’s service completely;

12.1.2 Institute civil or criminal proceedings; and

12.1.3 Share information concerning the incident with other internet access providers, or publish the information, and/or make available the relevant customer’s details to law enforcement agencies.

12.2 This paragraph applies to and will be enforced for intended and unintended (e.g., viruses, worms, malicious code, or otherwise unknown causes) prohibited usage.

 

Page Description
Vodacom Prepaid Fibre Services, Vodacom collaborates with third-party Electronic Communications Network Licensees (“Network Providers”) who own and operate the fibre infrastructure through which these services are made available. These Network Providers are independent entities authorised under applicable law to provide electronic communications networks.
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Student Bundles Terms and Conditions

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Student Bundles

Terms and Conditions

  1. By taking up the Student Bundles (the “Service”), you agree to these terms and conditions.
  2. The once-off data bundles (the “Bundles”) are available to qualifying Prepaid and Hybrid customers only.
  3. To qualify for the once-off Student Bundles (the “Bundles”), your MSISDN needs to be registered as a valid student with one of our participating university and tertiary education partners.
  4. If you are a student and are unable to purchase Student Bundles, please contact your educational institute to find out if you are eligible or update your contact details on your Student Portal.
  5. You may purchase Student Bundles through the following self-service channel:

5.1. USSD: *123# Just 4 You

  1. You may purchase multiple bundles at any given time.
  2. All pricing of bundles includes VAT.
  3. The balance of your bundles will be depleted for the volume of data sent and received, and not the time you spent connected.
  4. The Service is available for use in all compatible smartphone devices, laptops and tablets.
  5. The bundles are valid for a period of up to 14 or 30 calendar days from the date that you made the purchase (the “Validity Period”).

Student Bundles

All Access Data

Night Owl

Validity

5GB All Access + 5GB Night Owl

5GB

5GB

14 days

10GB All Access + 10GB Night Owl

10GB

10GB

30 days

15GB All Access + 15GB Night Owl

15GB

15GB

30 days

20GB All Access + 20GB Night Owl

20GB

20GB

30 days

25GB All Access + 25GB Night Owl

25GB

25GB

30 days

30GB All Access + 30GB Night Owl

30GB

30GB

30 days

  1. You can extend the validity period of the bundles you initially purchased (the “Initial Bundles”) by purchasing additional bundles of the same size (the “additional bundles”) before the Initial Bundle have expired. The purchase of the additional bundles will result in the validity period being extended and calculated for the date that you purchased the additional bundles.
  2. If your bundle is depleted and there is no other applicable data bundle remaining, all data usage will be stopped by default or you will only be able to use data at an out of bundle rate if you have opted in to current out-of-bundle data charges.
  3. If a bundle reaches the validity date and expires before the bundle is depleted, data usage will continue at 49c per megabyte (MB).
  4. Data Transfer will apply to the Student Bundles Terms and Conditions - Data Transfer | Vodacom
  5. If you do a price plan migration, whilst you have an existing active service, such service shall be carried over to the new price plan.
  6. If you do a price plan upgrade, you will be able to add the service to your upgraded price plan.
  7. You cannot deactivate the service before it expires.
  8. If you have bought more than one bundle, the Initial bundle will be depleted first.
  9. The bundles do not apply to data roaming.
  10. Vodacom will at all times allocate to you the bundles that you have paid for and shall not pro-rate or make deductions on such bundles.
  11. The Night Owl data per bundle, is valid from 00:00 to 04:59:59 every day (i.e. midnight to 5am) https://www.vodacom.co.za/vodacom/terms/night-owl-terms-and-conditions
  12. You can view the balance of your bundles on the following channels:

22.1. USSD (*135);

22.2. Online (The VodaPay App & Portal);

22.3. Customer Care (082 135).

  1. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing such change
  2. Vodacom reserves the right to amend or decommission the Student Bundles bundles and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing such change
Page Title
Student Bundles Terms and Conditions
Keywords
Student Bundles, Student, Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/student-bundles

Call Sponsor Terms and Conditions

CBU

Call Sponsor

General terms and conditions

By activating the Call Sponsor service you agree to be bound by the following terms and conditions:

  1. In these terms and conditions:

    1. calls made and SMSs sent by a Vodacom Prepaid or Top Up customer to the telephone numbers that you link to your cellphone account are referred to as "sponsored calls";

    2. the cellular numbers that the Vodacom Prepaid or Top Up customer dials and that you have agreed to link to your cellphone account are referred to as "sponsored numbers";

    3. the process of activating and paying for your sponsored calls is referred to as "sponsor";

    4. the Vodacom Prepaid or Top Up customer that you sponsor is referred to as the "sponsored customer".

  2. Activating and Continuation of the Call Sponsor Service

    1. You may submit the offer to sponsor calls and SMSs by registering your details on the website www.vodacom.co.za.

    2. You will only be able to activate the Call Sponsor service if you are a valid Vodacom Contract customer, are active on the Vodacom cellular Network, are able to originate chargeable calls, and are not in any form of hard of soft lock.

    3. You may sponsor a maximum of 6 (six) sponsored customers at a time.

    4. You may sponsor a maximum of 6 (six) sponsored numbers per sponsored customer at a time.

    5. Calls and SMSs can be made to any network operator (Vodacom, MTN, Cell C, etc. ) and national Telkom numbers may be sponsored. International calls and SMSs or calls to premium rate services may not be sponsored. Data and MMS activity may not be sponsored.

    6. The Call Sponsor service is not available to the sponsored customer whilst they are roaming, and any sponsored numbers dialed whilst roaming will be charged to the sponsored customers Prepaid or Top Up account.

    7. It will not be possible for you to sponsor a number that has already been sponsored by another Contract customer.

    8. Once you have activated the Call Sponsor service, the sponsored customer will receive an SMS advising them that you have offered to sponsor thier calls or SMSs. The sponsored customer must accept your offer by responding with the word "yes" to the SMS. If the sponsored customer does not accept your offer within 7 (seven) days of having received the aforementioned SMS your offer to sponsor calls will be automatically withdrawn.

    9. Once the sponsored customer has accepted your offer to sponsor their calls, the service will be activated.

    10. You will receive a confirmation SMS once the sponsored customer has accepted your offer to sponsor their call.

    11. You will be able to add, delete, amend or query the Call Sponsor service via the website, as often as you require.

    12. Provided the sponsored customer is active on the Vodacom Network, they will be permitted to dial the sponsored numbers even if they have no airtime credit.

    13. The sponsored customer will be entitled to query and delete sponsored numbers, but will not be able to amend existing sponsored numbers or add any new sponsored numbers.

    14. If the sponsored customer forwards their calls to a sponsored number, such calls will be charged to you as sponsored calls.

  3. Cost and Payment of Sponsored Calls

    1. You will pay for all sponsored calls made by the sponsored customer, and you will be responsible for the full and total costs of such calls, calculated in accordance with the tariff plan applicable to the sponsored customer at the time that the sponsored calls or SMSs are made.

    2. The time, date, destination, duration and cost of the sponsored calls will be recorded on your itemized billing invoice that you receive from your service provider.

  4. Deactivation of Call Sponsor Service

    1. If your account is locked for any reason or cancelled the Call Sponsor service will no longer be available and the sponsored customer will again be responsible for the costs of all calls made to the previously sponsored numbers, with effect from the date that your account is locked or your contract is cancelled.

    2. If you delete any sponsored number an SMS will be sent to the sponsored customer advising them that such number is no longer sponsored.

  5. General

    1. You agree that Vodacom shall not be liable for any loss or damage or injury to you or any party arising out of the provision or non-provision of the Call Sponsor service whether direct or indirect, consequential or contingent and whether foreseeable or not, and in particular Vodacom shall not be liable for financial loss or loss of profits, contract, anticipated business, savings, use or goodwill and you accordingly indemnify and hold Vodacom harmless against any expense, loss, claim, harm or damage brought against, suffered or sustained by Vodacom, which arises directly or indirectly out of a breach of these terms or the use by you of the Call Sponsor service irrespective of the cause thereof.

    2. Vodacom has the right to change or modify these terms and conditions at any time with the method of notice determined by Vodacom from time to time.

    3. These terms and conditions do not supersede any existing agreement between yourself and Vodacom or of its service providers and are to be read in conjunction therewith.

Page Title
Call Sponsor Terms and Conditions
Keywords
call, sponsor, terms, conditions
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/call-sponsor-terms-and-conditions

Mobile Internet Recurring Data Bundles Terms and Conditions

CBU

Mobile Internet Recurring Data Bundles

 

  1. Recurring Mobile Internet data bundles will be available to Contract and Top Up customers on Integrated, Talk, Business or uChoose price plans.
  2. Recurring Mobile Internet data bundles will not be available to Contract or Top Up Mobile Broad Band data contract customers
  3. The Recurring  Mobile Internet data bundles will be available through the following self-service channels;
    • MyPhone *135#    
    • The VodaPay App
    • Vodacom.co.za & Vodacom.mobi    
    • Customer Care 082135
    • Vodacom Shops
  4. A customer can activate & deactivate a Recurring Mobile Internet data bundle at any time. 
  5. If a customer activates a Recurring Mobile Internet data bundle in the middle of a calendar month, and there is no existing Recurring bundle active, the data will be pro-rated for the remainder of that month; thereafter the full data allocation of the Recurring Mobile Internet data bundle will be allocated on the 1st day of every subsequent calendar month. 
  6. If a customer activates a Recurring Mobile Internet data bundle in the middle of a calendar month, and there is already a Recurring Mobile Internet data bundle active on the same line, the new Recurring Mobile Internet data bundle will only take effect on the 1st day of the next calendar month. 
  7. Recurring Mobile Internet data bundles will follow the Last In First Out order of consumption. In the case of a Recurring Mobile Internet bundle being active on an integrated price plan, such as a uChoose Smart, Smart or RED; the offer default data bundle that forms part of the price plan will be consumed first before any other data bundles. 
  8. A customer can only have one active Recurring Mobile Internet data bundle at a time. 
  9. If the bundle allocation of a Recurring Mobile Internet data bundle is depleted and there are no additional Once-Off Mobile Internet bundles available, the applicable out-of-bundle rate will apply. 
  10. The data bundle expiry date for Recurring Mobile Internet data bundles will be valid for up to 60 days or until the last day of the following calendar month.
  11. Recurring Mobile Internet data bundles will be allocated Night Owl Data on Contract price plans only (Talk, Business, Smart and RED), uChoose and Top Up price plans will not receive Night Owl Data bundles. 
  12. Customers with and active Recurring Mobile Internet data bundle will be able to purchase unlimited Once-Off Mobile Internet data bundles.
  13. The price of the Mobile Internet Recurring data bundle will be pro-rated for the first month post activation if there is no existing Recurring data bundle active
  14. Recurring Mobile Internet data bundles tariffs do not apply to data roaming.
  15. Vodacom may amend Recurring Mobile Internet bundle prices by providing you with reasonable notice prior to any price increase.
Page Title
Mobile Internet Recurring Data Bundles Terms and Conditions
Keywords
terms, conditions, data, bundle, mobile, Internet, recurring
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/mobile-internet-recurring-data-bundles-terms-and-conditions

In-store Accessory Spend Voucher Terms and Conditions

CBU

New Samsung Galaxy Z Series Foldables in-store Accessory Spend Voucher

Vodacom Campaign 2024

  1. Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Post-Paid In-store accessory spend Voucher” Promotion (the “Promotion”) where Customers will receive an in-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets, from 8th October - 6th November 2024 – during the pre-order campaign. The in-store accessory spend Voucher varies depending on the applicable device model.
  2. All Customers during the term of the Promotion agree to be bound by the following Terms and Conditions.
  3. The Vodacom In-store accessory spend Voucher enables a Customer to purchase only original Samsung accessories only when upgrading / signing up to selected qualifying handsets during the promotional pre-order period while instore:

Qualifying handsets:-

Samsung Galaxy Z Series
Samsung Galaxy Flip6 5G
Samsung Galazxy Fold6 5G

Note: The in-store accessory spend Voucher varies depending on the device model purchased.

The in-store accessory spend Voucher is available to new and upgrade contracts; and via in-store only.

  • R1,000 in-store accessory spend voucher when the Customer upgrades / signs up to the new Samsung Galaxy Z Fold6 5G.
  • R500 in-store accessory spend voucher when the Customer upgrades / signs up to the new Samsung Galaxy Z Flip6 5G.
  1. The in-store accessory spend Voucher must be utilized during the sign-up / upgrade process strictly in-store at the time of upgrade or sign-up to qualifying handsets during the pre-order period.
  2. The Accessory spend Voucher:
  3. Is redeemable instore at the time of upgrade or taking up a new contract.
  4. Can only be used to purchase original Samsung accessories only.
  5. Can be redeemed against original Samsung accessories only.
  6. Is available on selected promotional deals only for the Samsung Galaxy Z Flip6 & Samsung Galaxy Z Fold6.
  7. Cannot be redeemed as cash.
  8. Is not transferrable and cannot be used in conjunction with other offers, promotions and Vouchers.
  9. Can only be redeemed against one spend per deal.
  10. Customer cannot take up accessories that are not in stock at the time of redemption of the in-store accessory spend Voucher as the accessory spend Voucher is only valid at the time of upgrade / sign up.
  11. In an instance where the Customer purchases accessories that are more than what the in-store accessory spend Voucher is, the Customer is liable to pay the outstanding extra amount.
  12. In an instance where the Customer spends less than the value of the In-store accessory spend Voucher, he/she acknowledges that there will be no change given and that he/she forfeits the remaining balance.
  13. Should the Customer spend less than the value of the accessories with the in-store accessory spend Voucher - he/she is allowed a R21.00 shortfall only e.g.: In-store accessory spend Voucher is R200.00, the Customer cannot select accessories less than a total amount of R179.00.
  14. In-store accessory spend Voucher are only valid during the specified pre-order deal period.
  15. Subject to availability of the specified device/deal :-
  16. Customer cannot request an extension on the in-store Accessory Spend Voucher.
  17. Customer can add as many accessories to the value of the specified Voucher/Spend amount.
  18. Customers cannot use the in-store accessory spend Voucher to purchase handsets, tablets, tablets, airtime and data.
  19. Should Customer return, or swap the handset, Customers are also need to return all accessories that were redeemed at the time of the initial purchase before they can swap out or return stock.
  20. Should Customers fail in doing so they will not be awarded the accessory in-store accessory spend Voucher of the new purchase.
Page Description
In-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets, from 8th October – 6th November 2024 – during the pre-order campaign. The in-store accessory spend Voucher varies depending on the applicable device model.
Page Title
In-store Accessory Spend - Voucher | Vodacom
Keywords
In-store Accessory Spend Voucher
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/accessory-spend-voucher
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