Apple Media Services Terms and Conditions

Apple Media Services Terms and Conditions

These terms and conditions create a contract between you and Apple (the "Agreement"). Please read the Agreement carefully. To confirm your understanding and acceptance of the Agreement, click "Agree."

  1. INTRODUCTION TO OUR SERVICES

    This Agreement governs your use of Apple's services ("Services"), through which you can buy, get, license, rent or subscribe to media, apps ("Apps"), and other in-app services ("Content"). Our Services are: iTunes Store, App Store, iBooks Store, Apple Music, and Apple News. Our Services are available for your use in your country of residence ("Home Country"). To use our Services, you need compatible hardware, software (latest version recommended and sometimes required) and Internet access (fees may apply). Our Services' performance may be affected by these factors.

  2. USING OUR SERVICES

    1. PAYMENTS, TAXES, AND REFUNDS

      You can acquire Content on our Services for free or for a charge, either of which is referred to as a "Transaction". Each Transaction is an electronic contract between you and Apple, and/or you and the entity providing the Content on our Services. However, if you are a customer of Apple Distribution International and you acquire an App or a book, Apple Distribution International is the merchant of record; this means that you acquire the Content from Apple Distribution International, and it is licensed by the App Provider (as defined below) or book publisher. When you make your first Transaction, we will ask you to choose how frequently we should ask for your password for future Transactions. If you enable Touch ID for Transactions, we will ask you to authenticate all Transactions with your fingerprint. Manage your password settings at any time by following these instructions: https://support.apple.com/en-us/HT204030. Apple will charge your payment method (such as your credit card, debit card, gift card/code, or other method available in your Home Country) for any paid Transactions, including any applicable taxes. If you pre-order Content, you will be charged when the Content is delivered to you (unless you cancel prior to the Content's availability). For details about how Transactions are billed, please visit http://support.apple.com/kb/HT5582. All Transactions are final. Content prices may change at any time. If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple. From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim. Terms related to gift cards/codes are available here: https://www.apple.com/legal/internet-services/itunes/giftcards/.

    2. APPLE ID

      Using our Services and accessing your Content requires an Apple ID. An Apple ID is the account you use across Apple's ecosystem. Your Apple ID is valuable, and you are responsible for maintaining its confidentiality and security. Apple is not responsible for any losses arising from the unauthorized use of your Apple ID. Please contact Apple if you suspect that your Apple ID has been compromised.

      You must be age 13 (or equivalent minimum age in your Home Country, as set forth in the registration process) to create an Apple ID and use our Services. Apple IDs for persons under this age can be created by a parent or legal guardian using Family Sharing or by an approved educational institution.

    3. PRIVACY

      Your use of our Services is subject to Apple's Privacy Policy, which is available at https://www.apple.com/legal/privacy/.

    4. SERVICES AND CONTENT USAGE RULES

      Your use of the Services and Content must follow the rules set forth in this section ("Usage Rules"). Any other use of the Services and Content is a material breach of this Agreement. Apple may monitor your use of the Services and Content to ensure that you are following these Usage Rules.

      1. All Services:

        • You may use the Services and Content only for personal, noncommercial purposes (except as set forth in the App Store Content section below).

        • Apple's delivery of Content does not transfer any promotional use rights to you, and does not constitute a grant or waiver of any rights of the copyright owners.

        • You can use Content from up to five different Apple IDs on each device.

        • It is your responsibility not to lose, destroy, or damage Content once downloaded. We encourage you to back up your Content regularly.

        • You may not tamper with or circumvent any security technology included with the Services.

        • You may access our Services only using Apple's software, and may not modify or use modified versions of such software.

        • Video Content requires an HDCP connection.

      2. iTunes Store Content:

        • You can use Digital Rights Management (DRM)-free Content on a reasonable number of compatible devices that you own or control. DRM-protected Content can be used on up to five computers and any number of devices that you sync to from those computers.

        • Content rentals are viewable on a single device at a time, and must be played within 30 days, and completed within 24 to 48 hours of the start of play depending on the Content offered on the Services in your Home Country (stopping, pausing or restarting does not extend this period).

        • You may burn an audio playlist to CD for listening purposes up to seven times (this limitation does not apply to DRM-free Content).

      3. App Store Content:

        • The term "App" includes apps, iMessage and Apple Watch apps, in-app purchases, extensions (such as keyboards), stickers, and subscriptions made available in an app.

        • You can use Apps on any device that you own or control.

        • Individuals acting on behalf of a commercial enterprise, governmental organization or educational institution (an "Enterprise") may download and sync Apps for use by either (i) a single individual on one or more devices owned or controlled by an Enterprise; or (ii) multiple individuals on a single shared device owned or controlled by an Enterprise. For the sake of clarity, each device used serially or collectively by multiple users requires a separate license.

      4. iBooks Store Content:

        • You can use DRM-free Content on any compatible device that you own or control. DRM-protected Content can be used on up to five computers and any number of devices that you sync to from those computers.

        • You may not burn iBooks Store Content to disk.

      5. Apple Music:

        • You can use an Individual Apple Music membership on up to 10 devices (only five of which can be computers).

        • An Individual Apple Music membership allows you to stream on a single device at a time; a Family membership allows you or your Family members to stream on up to six devices at a time.

    5. REDOWNLOADS

      You may be able to redownload previously acquired Content ("Redownload") to your devices that are signed in with the same Apple ID ("Associated Devices"). You can see Content types available for Redownload in your Home Country at https://support.apple.com/en-us/HT204632. Content may not be available for Redownload if that Content is no longer offered on our Services.

      Associated Devices Rules: You can have 10 devices (but only a maximum of 5 computers) signed in with your Apple ID at one time. Each computer must also be authorized using the same Apple ID (to learn more about authorization of computers, visit https://support.apple.com/en-us/HT201251). Devices can be associated with a different Apple ID once every 90 days.

    6. SUBSCRIPTIONS

      The Services and certain Apps may allow you to purchase access to Content or services on a subscription basis ("Paid Subscriptions"). Paid Subscriptions automatically renew until cancelled in the Manage Subscriptions section of your account settings. We will notify you if the price of a Paid Subscription increases and, if required, seek your consent to continue. You will be charged no more than 24 hours prior to the start of the latest Paid Subscription period. Certain Paid Subscriptions may offer a free trial prior to charging your payment method. If you decide to unsubscribe from a Paid Subscription before we start charging your payment method, cancel the subscription before the free trial ends.

    7. CONTENT AND SERVICE AVAILABILITY

      Terms found in this Agreement that relate to Services, Content types, features or functionality not available in your Home Country are not applicable to you unless and until they become available to you. To see the Content types available to you in your Home Country, go to the Services or visit https://support.apple.com/en-us/HT204411.

    8. NON-APPLE DEVICES

      If you use our Services on a non-Apple-branded device, you may not be able to access all features or Content types. Terms in this Agreement relating to unavailable features or Content types are not applicable to you. If you later choose to access our Services from an Apple-branded device, you agree that all terms of this Agreement will apply to your use on such device.

  3. YOUR SUBMISSIONS TO OUR SERVICES

    Our Services may allow you to submit materials such as comments, pictures, videos, and podcasts (including associated metadata and artwork). Your use of such features must comply with the Submissions Guidelines below, which may be updated from time to time. If you see materials that do not comply with the Submissions Guidelines, please use the Report a Concern feature. You hereby grant Apple a worldwide, royalty-free, perpetual, nonexclusive license to use the materials you submit within the Services and related marketing. Apple may monitor and decide to remove or edit any submitted material.
     

    1. Submissions Guidelines: You may not use the Services to:

      • post any materials that you do not have permission, right or license to use;

      • post objectionable, offensive, unlawful, deceptive or harmful content;

      • post personal, private or confidential information belonging to others;

      • request personal information from a minor;

      • impersonate or misrepresent your affiliation with another person, or entity;

      • post or transmit spam, including but not limited to unsolicited or unauthorized advertising, promotional materials, or informational announcements;

      • plan or engage in any illegal, fraudulent, or manipulative activity.

  4. FAMILY SHARING

    Family Sharing allows you to share eligible Content with up to six members of a Family. The organizer of a Family invites other members to participate, and agrees to pay for all Transactions initiated by Family members (the "Organizer"). The Organizer must be 18 years or older and the parent or legal guardian of any Family member under age 13 or the equivalent minimum age in their Home Country (as set forth in the registration process). Apple devices are required for access to all of the Family Sharing features.

    The Organizer's payment method is used to pay for any Transaction initiated by a Family member (except when the Family member's account has store credit, which is always used first). Family members are acting as agents for the Organizer when the Organizer's payment method is used. The Organizer hereby agrees (1) to pay for such Transactions, and (2) that Transactions initiated by Family members are authorized. Organizers are responsible for complying with their payment method contract, and assume all risk related to sharing access to the payment method with Family members. A receipt or invoice for any Family member Transaction is sent to the initiating Family member and the Organizer.

    Ask to Buy: Ask to Buy is a convenient feature that allows an Organizer to approve each Transaction initiated by a Family member under age 18 (or the equivalent age of majority in your Home Country). The Organizer must be the parent or legal guardian of any Family member for whom Ask to Buy is activated. Products downloaded from Family members or acquired via redemption codes are not subject to Ask to Buy.

    Family Member changes: When a Family member leaves or is removed from the Family, the remaining Family members may no longer be able to access the former member's Content, including Content acquired with the Organizer's payment method.

    Family Sharing Rules: You can only belong to one Family at a time, and may join any Family no more than twice per year. You can change the Apple ID you associate with a Family no more than once every 90 days. All Family members must share the same Home Country. Not all Content, including In-App Purchases, subscriptions, and some previously acquired Apps, are eligible for Family Sharing.

  5. RECOMMENDATION FEATURES 

    The Services will recommend Content to you based on your downloads, purchases and other activities. You may opt out from receiving such recommendations in your account settings.

    Some recommendation features may require your permission before they are turned on. If you turn on these features, you will be asked to give Apple permission to collect and store certain data, including but not limited to data about your device activity, location, and usage. Please carefully read the information presented when you turn on these features.

  6. ADDITIONAL ITUNES STORE TERMS

    1. SEASON PASS AND MULTI-PASS

      A Pass allows you to purchase and receive television Content as it becomes available. A Season Pass applies to television Content that has a limited number of episodes per season; a Multi-Pass applies to television Content that is available on an ongoing basis. The full price of a Season Pass or Multi-Pass is charged at the time of the Transaction. Season Pass or Multi-Pass Content is available for download up to 90 days after the last episode becomes available. If automatic renewal is selected when you obtain a Multi-Pass, you will be charged the full price of each subsequent Multi-Pass cycle. You can turn off automatic renewal prior to the beginning of the next Multi-Pass cycle in your account settings. If a Content provider delivers to Apple fewer TV episodes than planned when you purchased a Season Pass, we will credit to your Apple ID the retail value of the corresponding number of episodes that were not provided to Apple.

  7. ADDITIONAL APP STORE TERMS

    1. LICENSE OF APP STORE CONTENT

      App licenses are provided to you by Apple or a third party developer ("App Provider"). If you are a customer of Apple Distribution International, the merchant of record is Apple Distribution International, which means that you acquire the App license from Apple Distribution International, but the App is licensed by the App Provider. An App licensed by Apple is an "Apple App"; an App licensed by an App Provider is a "Third Party App." Apple acts as an agent for App Providers in providing the App Store and is not a party to the sales contract or user agreement between you and the App Provider. Any App that you acquire is governed by the Licensed Application End User License Agreement ("Standard EULA") set forth below, unless Apple or the App Provider provides an overriding custom license agreement ("Custom EULA"). The App Provider of any Third Party App is solely responsible for its content, warranties, and claims that you may have related to the Third Party App. You acknowledge and agree that Apple is a third-party beneficiary of the Standard EULA or Custom EULA applicable to each Third Party App and may therefore enforce such agreement. Certain Apps, such as stickers and iMessage apps, may not appear on the device springboard but can be accessed and used in the Messages app drawer.

    2. IN-APP PURCHASES

      Apps may offer content, services or functionality for use within such Apps ("In-App Purchases"). In-App Purchases that are consumed during the use of the App (for example, virtual gems) cannot be transferred among devices and can be downloaded only once. You must authenticate your account before making In-App Purchases - separate from any authentication to obtain other Content - by entering your password or using Touch ID. You will be able to make additional In-App Purchases for fifteen minutes without re-authenticating unless you've asked us to require a password for every purchase or have enabled Touch ID. You can turn off the ability to make In-App Purchases by following these instructions: https://support.apple.com/en-us/HT201304.

    3. APP MAINTENANCE AND SUPPORT

      Apple is responsible for providing maintenance and support for Apple Apps only, or as required under applicable law. App Providers are responsible for providing maintenance and support for Third Party Apps.

    4. LICENSED APPLICATION END USER LICENSE AGREEMENT

      Apps made available through the App Store are licensed, not sold, to you. Your license to each App is subject to your prior acceptance of either this Licensed Application End User License Agreement ("Standard EULA"), or a custom end user license agreement between you and the Application Provider ("Custom EULA"), if one is provided. Your license to any Apple App under this Standard EULA or Custom EULA is granted by Apple, and your license to any Third Party App under this Standard EULA or Custom EULA is granted by the Application Provider of that Third Party App. Any App that is subject to this Standard EULA is referred to herein as the "Licensed Application." The Application Provider or Apple as applicable ("Licensor") reserves all rights in and to the Licensed Application not expressly granted to you under this Standard EULA.

      1. Scope of License: Licensor grants to you a nontransferable license to use the Licensed Application on any Apple-branded products that you own or control and as permitted by the Usage Rules. The terms of this Standard EULA will govern any content, materials, or services accessible from or purchased within the Licensed Application as well as upgrades provided by Licensor that replace or supplement the original Licensed Application, unless such upgrade is accompanied by a Custom EULA. Except as provided in the Usage Rules, you may not distribute or make the Licensed Application available over a network where it could be used by multiple devices at the same time. You may not transfer, redistribute or sublicense the Licensed Application and, if you sell your Apple Device to a third party, you must remove the Licensed Application from the Apple Device before doing so. You may not copy (except as permitted by this license and the Usage Rules), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Application, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Application).

      2. Consent to Use of Data: You agree that Licensor may collect and use technical data and related information - including but not limited to technical information about your device, system and application software, and peripherals - that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Application. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you.

      3. Termination. This Standard EULA is effective until terminated by you or Licensor. Your rights under this Standard EULA will terminate automatically if you fail to comply with any of its terms.

      4. External Services. The Licensed Application may enable access to Licensor's and/or third-party services and websites (collectively and individually, "External Services"). You agree to use the External Services at your sole risk. Licensor is not responsible for examining or evaluating the content or accuracy of any third-party External Services, and shall not be liable for any such third-party External Services. Data displayed by any Licensed Application or External Service, including but not limited to financial, medical and location information, is for general informational purposes only and is not guaranteed by Licensor or its agents. You will not use the External Services in any manner that is inconsistent with the terms of this Standard EULA or that infringes the intellectual property rights of Licensor or any third party. You agree not to use the External Services to harass, abuse, stalk, threaten or defame any person or entity, and that Licensor is not responsible for any such use. External Services may not be available in all languages or in your Home Country, and may not be appropriate or available for use in any particular location. To the extent you choose to use such External Services, you are solely responsible for compliance with any applicable laws. Licensor reserves the right to change, suspend, remove, disable or impose access restrictions or limits on any External Services at any time without notice or liability to you.

      5. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED APPLICATION IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED APPLICATION AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED APPLICATION ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED APPLICATION AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED APPLICATION OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

      6. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LICENSED APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

      7. You may not use or otherwise export or re-export the Licensed Application except as authorized by United States law and the laws of the jurisdiction in which the Licensed Application was obtained. In particular, but without limitation, the Licensed Application may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Application, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.

      8. The Licensed Application and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.

      9. Except to the extent expressly provided in the following paragraph, this Agreement and the relationship between you and Apple shall be governed by the laws of the State of California, excluding its conflicts of law provisions. You and Apple agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Santa Clara, California, to resolve any dispute or claim arising from this Agreement. If (a) you are not a U.S. citizen; (b) you do not reside in the U.S.; (c) you are not accessing the Service from the U.S.; and (d) you are a citizen of one of the countries identified below, you hereby agree that any dispute or claim arising from this Agreement shall be governed by the applicable law set forth below, without regard to any conflict of law provisions, and you hereby irrevocably submit to the non-exclusive jurisdiction of the courts located in the state, province or country identified below whose law governs:

        1. If you are a citizen of any European Union country or Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.

          Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods.

  8. ADDITIONAL IBOOKS STORE TERMS

    You acquire iBooks Store Content from the third-party provider of such Content (the "Publisher"), not Apple. Apple acts as an agent for the Publisher in providing iBooks Store Content to you, and therefore Apple is not a party to the Transaction between you and the Publisher. If you are a customer of Apple Distribution International, the merchant of record is Apple Distribution International, which means that you acquire a license to use the Content from Apple Distribution International, but the Content is licensed by the Publisher. The Publisher of the iBooks Store Content reserves the right to enforce the terms of use relating to such iBooks Store Content. The Publisher of the iBooks Store Content is solely responsible for such Content, any warranties to the extent that such warranties have not been disclaimed, and any claims that you or any other party may have relating to such Content.

  9. ADDITIONAL APPLE MUSIC TERMS

    1. APPLE MUSIC MEMBERSHIP 

      Apple Music is a subscription music service. Your Apple Music membership will automatically renew until you turn off automatic renewal in account settings. See the "Subscriptions" section for more details. When your Apple Music membership ends, you will lose access to any feature of Apple Music that requires a membership, including but not limited to access to Apple Music songs stored on your device, and iCloud Music Library. Apple reserves the right to cancel your Apple Music membership if we are unable to successfully charge your payment method to renew your membership.

      Where available, you may be offered an Apple Music membership through your wireless carrier (a "Carrier Membership"). If you purchase a Carrier Membership, your carrier will bill you for the cost of your Apple Music membership. Your billing relationship with the carrier is governed by the carrier's terms and conditions, not this Agreement, and any billing disputes related to a Carrier Membership must be directed to your carrier, not Apple. By using Apple Music, you agree that your carrier may exchange your carrier account information, telephone number and subscription information with Apple, and that Apple may use this information to determine the status of your Carrier Membership.

    2. ICLOUD MUSIC LIBRARY 

      iCloud Music Library is an Apple Music feature that allows you to access your matched or uploaded songs, playlists and music videos acquired from Apple Music, the iTunes Store or a third party ("iCloud Music Library Content") on your Apple Music-enabled devices. iCloud Music Library is turned on automatically when you set up your Apple Music membership. iCloud Music Library collects information about your iCloud Music Library Content. This information is associated with your Apple ID, and compared to iCloud Music Library Content currently available on Apple Music. iCloud Music Library Content that is not matched is uploaded to Apple's iCloud Music Library servers (in a format determined by Apple). You can upload up to 100,000 songs. Songs acquired from the iTunes Store or Apple Music do not count against this limit. Songs that do not meet certain criteria (for example, excessively large files) or that are not authorized for your device are not eligible for iCloud Music Library. When you use iCloud Music Library, Apple logs information such as the tracks you play, stop or skip, the devices you use, and the time and duration of playback. You agree to use iCloud Music Library only for lawfully acquired content. iCloud Music Library is provided on an "AS IS" basis and could contain errors or inaccuracies. You should back up your data and information prior to using iCloud Music Library. If you are not an Apple Music member, you may purchase an iTunes Match subscription, which is subject to the terms set forth in this section.

  10. MISCELLANEOUS TERMS APPLICABLE TO ALL SERVICES

    1. DEFINITION OF APPLE 

      Depending on your Home Country, "Apple" means:

      Apple Inc., located at 1 Infinite Loop, Cupertino, California, for users in North, Central, and South America (including Canada for use of iTunes Store and Apple Music), as well as United States territories and possessions; and French and British possessions in North America, South America, and the Caribbean;

      Apple Canada Inc., located at 120 Bremner Blvd., Suite 1600, Toronto ON M5J 0A8, Canada for users of App Store and iBooks Store in Canada or its territories and possessions;

      iTunes K.K., located at Roppongi Hills, 6-10-1 Roppongi, Minato-ku, Tokyo 106-6140, Tokyo for users in Japan;

      Apple Pty Limited, located at Level 3, 20 Martin Place, Sydney NSW 2000, Australia, for users in Australia, New Zealand, including island possessions, territories, and affiliated jurisdictions; and

      Apple Distribution International, located at Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland, for all other users.

    2. CONTRACT CHANGES

      Apple reserves the right at any time to modify this Agreement and to add new or additional terms or conditions on your use of the Services. Such modifications and additional terms and conditions will be effective immediately and incorporated into this Agreement. Your continued use of the Services will be deemed acceptance thereof.

    3. THIRD-PARTY MATERIALS

      Apple is not responsible or liable for third party materials included within or linked from the Content or the Services.

    4. INTELLECTUAL PROPERTY 

      You agree that the Services, including but not limited to Content, graphics, user interface, audio clips, video clips, editorial content, and the scripts and software used to implement the Services, contain proprietary information and material that is owned by Apple and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the Services for personal, noncommercial uses in compliance with this Agreement. No portion of the Services may be reproduced in any form or by any means, except as expressly permitted by this Agreement. You agree not to modify, rent, loan, sell, or distribute the Services or Content in any manner, and you shall not exploit the Services in any manner not expressly authorized.

      The Apple name, the Apple logo, iTunes, iTunes Store, App Store, iBooks Store, Apple Music, and other Apple trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of Apple in the U.S. and other countries throughout the world. You are granted no right or license with respect to any of the aforesaid trademarks.

    5. COPYRIGHT NOTICE

      If you believe that any Content available through the Services infringe a copyright claimed by you, please contact Apple at the following locations:

    6. TERMINATION AND SUSPENSION OF SERVICES 

      If you fail, or Apple suspects that you have failed, to comply with any of the provisions of this Agreement, Apple may, without notice to you: (i) terminate this Agreement and/or your Apple ID, and you will remain liable for all amounts due under your Apple ID up to and including the date of termination; and/or (ii) terminate your license to the software; and/or (iii) preclude your access to the Services.

      Apple further reserves the right to modify, suspend, or discontinue the Services (or any part or Content thereof) at any time with or without notice to you, and Apple will not be liable to you or to any third party should it exercise such rights.

    7. DISCLAIMER OF WARRANTIES; LIABILITY LIMITATION

      APPLE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME TO TIME APPLE MAY REMOVE THE SERVICES FOR INDEFINITE PERIODS OF TIME, CANCEL THE SERVICES AT ANY TIME, OR OTHERWISE LIMIT OR DISABLE YOUR ACCESS TO THE SERVICES WITHOUT NOTICE TO YOU.

      YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES AND ALL CONTENT DELIVERED TO YOU THROUGH THE SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY APPLE) PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU.

      IN NO CASE SHALL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES AND/OR CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME COUNTRIES, STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, STATES OR JURISDICTIONS, APPLE'S LIABILITY SHALL BE LIMITED TO THE EXTENT SUCH LIMITATION IS PERMITTED BY LAW.

      APPLE SHALL USE REASONABLE EFFORTS TO PROTECT INFORMATION SUBMITTED BY YOU IN CONNECTION WITH THE SERVICES, BUT YOU AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK, AND YOU HEREBY RELEASE APPLE FROM ANY AND ALL LIABILITY TO YOU FOR ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.

      APPLE DOES NOT REPRESENT OR GUARANTEE THAT THE SERVICES WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND YOU HEREBY RELEASE APPLE FROM ANY LIABILITY RELATING THERETO. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM, INCLUDING ANY CONTENT ACQUIRED OR RENTED THROUGH THE SERVICES.

      APPLE IS NOT RESPONSIBLE FOR DATA CHARGES YOU MAY INCUR FOR DOWNLOADING OR STREAMING FILES OVER A DATA CONNECTION.

    8. WAIVER AND INDEMNITY 

      BY USING THE SERVICES, YOU AGREE, TO THE EXTENT PERMITTED BY LAW, TO INDEMNIFY AND HOLD APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS HARMLESS WITH RESPECT TO ANY CLAIMS ARISING OUT OF YOUR BREACH OF THIS AGREEMENT, YOUR USE OF THE SERVICES, OR ANY ACTION TAKEN BY APPLE AS PART OF ITS INVESTIGATION OF A SUSPECTED VIOLATION OF THIS AGREEMENT OR AS A RESULT OF ITS FINDING OR DECISION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED. YOU AGREE THAT YOU SHALL NOT SUE OR RECOVER ANY DAMAGES FROM APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS AS A RESULT OF ITS DECISION TO REMOVE OR REFUSE TO PROCESS ANY INFORMATION OR CONTENT, TO WARN YOU, TO SUSPEND OR TERMINATE YOUR ACCESS TO THE SERVICES, OR TO TAKE ANY OTHER ACTION DURING THE INVESTIGATION OF A SUSPECTED VIOLATION OR AS A RESULT OF APPLE'S CONCLUSION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED. THIS WAIVER AND INDEMNITY PROVISION APPLIES TO ALL VIOLATIONS DESCRIBED IN OR CONTEMPLATED BY THIS AGREEMENT.

    9. STATUTORY EXCEPTIONS FOR PUBLIC INSTITUTIONS

      If you are a qualified public educational or government institution and any part of this Agreement, such as, by way of example, all or part of the indemnification section, is invalid or unenforceable against you because of applicable local, national, state or federal law, then that portion shall be deemed invalid or unenforceable, as the case may be, and instead construed in a manner most consistent with applicable governing law.

    10. GOVERNING LAW 

      Except to the extent expressly provided in the following paragraph, this Agreement and the relationship between you and Apple, and all Transactions on the Services shall be governed by the laws of the State of California, excluding its conflicts of law provisions. You and Apple agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Santa Clara, California, to resolve any dispute or claim arising from this Agreement. If (a) you are not a U.S. citizen; (b) you do not reside in the U.S.; (c) you are not accessing the Service from the U.S.; and (d) you are a citizen of one of the countries identified below, you hereby agree that any dispute or claim arising from this Agreement shall be governed by the applicable law set forth below, without regard to any conflict of law provisions, and you hereby irrevocably submit to the non-exclusive jurisdiction of the courts located in the state, province or country identified below whose law governs:

      If you are a citizen of any European Union country or Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.

      Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods.

    11. OTHER PROVISIONS

      This Agreement constitutes the entire agreement between you and Apple and governs your use of the Services, superseding any prior agreements with respect to the same subject matter between you and Apple. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, third-party software, or additional services such as the Volume Purchase Program. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. Apple's failure to enforce any right or provisions in this Agreement will not constitute a waiver of such or any other provision. Apple will not be responsible for failures to fulfill any obligations due to causes beyond its control.

      You agree to comply with all local, state, federal, and national laws, statutes, ordinances, and regulations that apply to your use of the Services. Your use of the Services may also be subject to other laws. Risk of loss for all electronically delivered Transactions pass to the acquirer upon electronic transmission to the recipient. No Apple employee or agent has the authority to vary this Agreement.

      Apple may notify you with respect to the Services by sending an email message to your email address or a letter via postal mail to your mailing address, or by a posting on the Services. Notices shall become effective immediately. Apple may also contact you by email or push notification to send you additional information about the Services.

      You hereby grant Apple the right to take steps Apple believes are reasonably necessary or appropriate to enforce and/or verify compliance with any part of this Agreement. You agree that Apple has the right, without liability to you, to disclose any data and/or information to law enforcement authorities, government officials, and/or a third party, as Apple believes is reasonably necessary or appropriate to enforce and/or verify compliance with any part of this Agreement (including but not limited to Apple's right to cooperate with any legal process relating to your use of the Services and/or Content, and/or a third-party claim that your use of the Services and/or Content is unlawful and/or infringes such third party's rights).

      Children under the age of majority should review this Agreement with their parent or guardian to ensure that the child and parent or legal guardian understand it.

Last Updated: September 13, 2016

Page Title
Apple Media Services Terms and Conditions
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terms, conditions, apple, media, services
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/vodacom/terms/apple-terms-and-conditions

Vodacom App Store Terms and Conditions

Vodacom App Store

Terms and Conditions 

You agree to be bound by the following terms and conditions: 

General 

  1. The price (if any) of an App is separate from and additional to the data download charges which you will incur when browsing or downloading Apps. Therefore, in addition to the price of the App (if any), you will also be liable for the data download charges (at the rate and on the terms and conditions applicable to your package) in respect of browsing and downloads (whether successful or not) from the App store. 

  2. You will not be entitled to any exchanges, returns and/or refunds in respect of the Apps unless the App does not work on your device. Under no circumstances will refunds be granted in respect of the download charges. 

  3. You can retrieve Apps that have failed to download from the My Downloads history section.

  4. Apps can be downloaded to any Vodacom approved compatible cellphone, but are handset specific. 

  5. You may only use the Apps for lawful purposes and you warrant that you shall not, and will use commercially reasonable efforts to make sure a third party does not sell, resell, lease the Apps to any other party. 

  6. To the fullest extent permitted by applicable law, the App is provided to you "as is", without support or maintenance and we disclaim liability for any damages that the App may cause to you or any other person (whether through malware or otherwise). Vodacom does not warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law we disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied and whether arising by statute, common law or otherwise. In any event, our maximum liability and sole remedy to you is a refund of the price of the App at the time of your purchase. To the fullest extent permitted by applicable law, you indemnify and holds us harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages of all and every kind, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, arising out of or in connection with the failure or delay in the performance of the Apps. The Apps are therefore used entirely at your own risk.This clause does not affect your legal rights as a consumer. 

  7. To the fullest extent permitted by applicable law, we reserve the right to alter, restrict and/or terminate the Apps to you in particular, or to the public in general, without notice or reason, or to revise these terms and conditions, and/or the prices at which the Apps are offered, at any time. Such changes will be posted on this website and be deemed to have been accepted by you if you continue using the Apps. The obligation therefore is on you to review these terms and conditions at regular intervals. 

  8. This site may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for your convenience and should not be construed as an express or implied endorsement by us of the site(s) or the products or services provided therein. You access those sites and use their products and services solely at your own risk. 

  9. You acknowledge that we own the intellectual property rights in and to this website and that the Apps are owned by Vodacom and/or its developers, and that the unauthorised use thereof is expressly prohibited. The word or mark "Vodacom", and "Voda", however represented, including stylised representation, all associated logos and symbols and combinations of any of the aforegoing with another word or mark, used on this site, are the trademarks of Vodacom, or one of its affiliated companies. 

  10. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts. 

  11. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions. 

  12. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing. 

Privacy Statement 

Vodacom and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate our commitment, Vodacom has created this Privacy Policy in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information. 

What type of information is Vodacom collecting, and what do we use it for? 

For the purpose of business communications, administration and transacting, improving the services, creating products or services that may meet your future requirements and/or delivering targeted advertising to you within Vodacom's various current and future web and wap portals, we may collect and use personal information, which may include (but not be limited to): Your name, address, telephone number, email and/or account details, location, home language, gender, date of birth, age, handset type, ARPU, whether you are a post or prepaid customer and type of services you typically access. 

Vodacom will not collect, store, process, transmit or otherwise handle private information for any other purpose. Monitoring or recording of your activities may take place for business purposes to the extent permitted by law, such as for example quality control and training for the purposes of marketing and improving the Services. However, in these situations, we will not disclose information that could be used to personally identify you. 

Will Vodacom disclose any of my personal information? 

Vodacom does not distribute any of your personal information to third parties; unless it's required to deliver the products or services requested by you. In addition, for example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. It may also be necessary to pass on your data to a supplier who will deliver the product on order. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws. Vodacom will not sell your personal information to third parties unless you give us your specific permission to do so. 

What about the security of my personal data? 

Vodacom has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an ongoing basis. Please note that Vodacom cannot be responsible for the privacy policies and practices of other websites you may access using links from this website. We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions. Please be aware that Internet communications are inherently insecure unless they have been encrypted. Your communications may be routed through any number of countries before reaching our website. Vodacom therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control. 

The use of Cookies 

We may store some information (commonly known as a "cookie") on your computer when you visit our website. This enables Vodacom to recognise you during subsequent visits. The type of information gathered is non-personal (such as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. Apart from merely establishing basic connectivity and communications, Vodacom may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the website not to be accessible. 

Amendments to this Privacy Statement 

Vodacom reserves the right to amend or modify this Privacy Statement at any time.

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Vodacom App Store Terms and Conditions
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Onyx Terms and Conditions

Onyx Terms and Conditions

Terms & Conditions

Vodacom Onyx programme benefits are subject to the following terms and conditions:

General

Your Vodacom cellphone number serves as your Onyx programme membership number.

Membership is valid for a period of 12 (twelve) months and is reviewed annually.

Once membership is approved the benefits will only be effective 1st of the following month.

Any and all benefits associated with Onyx programme membership are available and applicable for the year of your Onyx programme membership only. They may not be accumulated, transferred or exchanged.

If a company is responsible for your cellphone account, it is your responsibility to ensure that benefits you receive on the Onyx programme do not contravene the company policies and procedures.

Membership of the Onyx programme will be forfeited immediately if you port to another mobile network operator.

Vodacom reserves the right to change the rules of the programme at its sole discretion, at any time

Premium Service Desk access.

You will be routed directly to the Premium Service Desk when calling 082 1903 from the cellphone number that is registered on the Onyx programme.

Vodacom reserves the right to amend these terms and conditions, and where such amendment is material, Vodacom will provide you with reasonable written notice prior to implementing such a change

Annual upgrade benefit

Effective from 1 June 2021 upgrade/new activation device issue, eligibility is 12 months from the date of the last upgrade and corporate processed

There is no charge associated with the annual upgrade benefit.

The range of devices available for the upgrade is not dependent on your applicable price plan.

You will be subsidized on your chosen device up to R23000 retail value. Amounts exceeding this is for your own account.

This benefit is subject to renewal of your contract for a period of 24 months from the date of upgrade.

Device insurance is your responsibility.

Please remember to check your cellphone insurance after each upgrade to ensure it is insured for its replacement value. The Premium Service Desk consultants will be able to assist you.

Faulty, lost or stolen device benefits

In order to exercise this benefit you will need Vodacom Device insurance that covers Faulty, lost or stolen devices, and is for your own account

Only the device that has been used with the cellphone number registered on the Onyx programme will be replaced when lost, stolen or faulty, provided it has also been active on the Vodacom network in the last 30 (thirty) days.

To qualify for the free replacement and delivery of your lost or stolen data device and/or its SIM card, your data service must have been used in conjunction with your data line number on the Vodacom network within the last 30 (thirty) days.

If your device is lost, stolen, faulty or defective and requires replacement, contact the Premium Service Desk to arrange delivery of the replacement device.

The first replacement of a faulty, lost or stolen device during the year of Onyx programme membership is provided free of charge (no excess).

An excess fee may be charged for subsequent claims made during the same Onyx membership period.

In terms of RICA legislation, you are required to report lost and stolen mobile devices. Notify the Premium Service Desk on 082 1903 and the consultants will assist, issuing an ITC reference number. This reference number may be required by SAPS in order to obtain a case number, or by your insurer in the event of a claim.

Page Title
Onyx Terms and Conditions
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Prepaid Price Plans Guide Terms and conditions

Prepaid Voice Out of Bundle price changes

As from 20 November 2024 the following changes will be applied to the tariff prices below.

Price Plans 

Voice (ANAT)

Current PriceNew Price
Power PackR1.55 per minR1.65 per min
Power BonusR1.55 per minR1.65 per min
NXT LVLR1.55 per minR1.65 per min
ZetnetR1.55 per minR1.65 per min
Dash MobileR1.55 per minR1.65 per min
Khosi BonusR1.55 per minR1.65 per min
Page Description
Prepaid Voice Out of Bundle Price Increase as an added benefit, these bundles will now come with more data so that you can experience the best value for money.
Page Title
Prepaid Voice Out of Bundle | Vodacom
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Prepaid Bundles Price Increase, Prepaid Bundles, Price Increase, Price, Increase
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/vodacom/terms/bundles-pricing-guide

Free Life Cover Terms and Conditions

Free Life Cover Terms and Conditions

Terms & Conditions

WHAT IS VODACOM FREE LIFE COVER

  • It is a life insurance plan that pays out the qualifying cover amount if you die from an accident between the cover start date and cover end date.

  • This offer is only for selected Vodacom customers between the age of 18 and 60.

  • This cover is provided by Vodacom at no cost to you.

  • The plan lasts for one year from the cover start date.

  • You only qualify for one policy.

WHAT YOU NEED TO KNOW

ABOUT YOUR PRODUCT

When you die as a result of an accident and your beneficiaries submit a claim, we will validate the claim and pay your nominated beneficiaries a tax-free lump sum.

YOUR EXCLUSIONS

  • We won't pay out if you die as a result of natural causes such as a heart attack or stroke.  

  • This policy will not pay out if you commit suicide. 

  • We also won't pay out if you die because of self-harm or a self-inflicted injury; while breaking the law or while intentionally putting yourself in a position where you are exposed to war or war-like activities. 

CESSIONS

This cover may not be ceded or transferred to a third party as security for a debt or for any other reason.

WHAT YOU NEED TO DO TO REMAIN COVERED 

To ensure your cover is valid, please make sure that you: 

CHECK YOUR ANSWERS TO THE LIFE-STAGE QUESTIONS 

The personal details and life-stage assessment questions that you have answered during the online application when you took out the product, are the basis for this agreement and are included in the summary of cover. Please go through the answers and make sure that you agree with them. Contact us immediately if you find any inaccuracies. 

The answers that you provided will be verified in the event of a claim and any errors could result in an unsuccessful claim.

TO CLAIM, COMPLAIN OR CANCEL

CLAIMS 

In the event that your beneficiaries need to claim, they should use the following contact details: 

Call: 0860 238 373
Fax: 011 408 7240
Email: [email protected] 

A claims agent will assist your beneficiaries through the claims process and request all the information that is necessary to assess the claim efficiently. This includes verifying information that we have on record as well as any information received at claims stage. 

IMPORTANT CLAIM TIME LIMITS 

It's important that we are informed about the event that leads to the claim within 90 days of it happening. The claim may be declined if we are not informed in time. 

DISPUTED CLAIMS 

Should your beneficiaries wish to dispute the claim decision, they have to do so within 180 days of receiving a formal communication about the outcome of the claim. The beneficiaries must submit the reasons for the dispute in writing for it to be re-assessed. If they would like to institute legal proceedings, it must be done within 180 days of receiving a formal communication of the claim outcome. 

UNPAID OR UNCLAIMED PAYOUT AMOUNT

It is your responsibility to make sure that we always have up-to-date contact information for you and your beneficiaries. If we become aware that there are payouts due to be made under this policy, we will always first try to contact your beneficiaries at the last contact details provided to us. If we are not able to make contact, we have to take reasonable steps to find the beneficiaries. In order to do this, we may have to appoint external tracing agents and this agreement permits us to give the tracing agents access to personal information. Please also note that a tracing and management fee may be deducted from the payout amount. 

FRAUDULENT CLAIMS

If any claim under this policy involves fraud, misrepresentation or false information, such as incorrect personal or life-stage details, no payouts will be made.

FORCE MAJEURE

Force Majeure refers to circumstances beyond our reasonable control, such as an act of God, acts of the State or Government, exceptional weather conditions, total national electricity failures, war or war-like activities or serious delays in public transport that may prevent us from carrying out our obligations under this agreement. In the event of a force majeure this agreement will be suspended until we can deliver on our obligations. We will, if possible, notify you of the suspension and the estimated duration of the suspension. We will not be liable for any damages caused as a result of the suspension.

COMPLAINTS 

If at any point you are unhappy with our financial services or products, first give us the opportunity to resolve the matter as quickly as possible by using the following contact details: 

Call: 0860 222 206
Email: [email protected]
Address: PO Box 3034, Cape Town, 8000

COMPLIANCE

Compliance at Vodacom Life Assurance:

If you are not satisfied with the result of the complaint resolution or have a compliance-related query, please use the following contact details:

Call: 082 178 00
Email: [email protected]
Address: PO Box 3034, Cape Town, 8000

Should you still be dissatisfied with the outcome, you can direct complaints about our services to the FAIS Ombud and complaints about our products to the Ombudsman for Long-term Insurance:

Services: 

Office of the FAIS Ombud

Call: 0860 324 766
Email: [email protected]
Fax: 012 348 3447
Address: PO Box 74571, Lynnwood Ridge, 0040
Website: www.ombud.co.za

Products:

Ombudsman for Long-term Insurance

Call: 012 762 5000 or 012 470 9080
Email: [email protected]
Fax: 021 674 0951
Address: Private Bag x45, Claremont, 7735
Website: www.faisombud.co.za

COOLING-OFF PERIOD

You have the option to cancel this agreement within the cooling-off period, of 30 days after receiving this agreement. The cooling-off period only applies if a claim has not been submitted or if no cover amounts have been paid out to you. 

TERMINATION OR CANCELLATION OF THIS POLICY AGREEMENT

You can cancel this policy at any time by requesting a cancellation telephonically or in writing, eg by email, fax or letter.

Email: [email protected]
Call: 082 178 00
Fax: 011 461 2275
Address: PO Box 3034, Cape Town, 8000

The agreement will come to an end on the cover end date. This policy will automatically come to an end in the event of your death.

Note that if you choose to unsubscribe from the emailer series before the cover end date, your free cover policy will be cancelled. If this policy agreement is cancelled or terminated, it cannot be reinstated or reactivated. 

CONFIDENTIALITY AND SHARING OF INFORMATION

As agreed, personal information will be stored, processed and only used by our partners. This may include the exchange of information regarding the payment history of the person who is responsible for the monthly payments. Please note that for risk management purposes we may exchange claim information with other insurers. Where you provided personal information of a third party, eg your beneficiaries, you confirm that you provided the information with due permission.

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Free Life Cover Terms and Conditions
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ADSL Terms And Conditions

ADSL

Vodacom Broadband ADSL Service 

By using or subscribing to the Vodacom Broadband ADSL Service ("the Service") the Subscriber agrees that the Subscriber has read, understands and is bound by the following terms and conditions and the terms and conditions available on the Vodacom Website referring generally to all services offered by VSP (collectively "the Agreement"). 

The Subscriber's use of the Service indicates the Subscriber's acceptance without modification by the Subscriber of the Agreement. 

  1. INTERPRETATION

    In these Service Terms: 

    1. "Activation Date" shall mean the date of the activation of the Service on the Network;

    2. "ADSL line" means an Asymmetric Digital Subscriber Line;

    3. "Application form" shall mean the application completed by the Subscriber when subscribing to the Service;

    4. "Agreement" means the Application Form together with the Terms and conditions applicable to the Service as amended from time to time;

    5. "Equipment" means all equipment installed at the Subscriber's premises to enable the Subscriber to gain access to the Service including but not limited to the router or ADSL Modem that connects the Subscriber's computer to the ADSL Line at the Subscriber's premises which is either owned by the Subscriber ("Subscriber Equipment") or supplied and owned by VSP ("VSP Equipment") including any Software embedded therein or used in conjunction with the Service;

    6. "Fixed Term" means the fixed period of either 12 (twelve) or 24 (twenty four) months as indicated on the Application Form;

    7. "Fixed Telephone Line/ Service" means a residential (POTS) copper telephone fixed telephone line and/or service for making and receiving telephone calls ( e.g. analog Telkom line);

    8. "Fixed Line Operator" means the Fixed Telephone Service provider e.g. Telkom;

    9. "GB" means Gigabytes;

    10. "Kbps" means kilobits per second;

    11. "MB" means megabyte;

    12. "Modem or Router" means the device which is used to connect the Subscriber computer to the Fixed Line Telephone Service, in order to enable the Service;

    13. "Network" shall mean the public mobile telecommunications system operated and made available by Vodacom;

    14. "Regulatory Authority" shall mean the Independent Communication Authority South Africa (ICASA) and its successors in title;

    15. "Software" means any computer programme, software or other materials installed or provided by or on behalf of VSP and/or Vodacom for the purpose of using any Equipment or the Service, including any computer programme, software or other materials embedded in or used in conjunction with Equipment and/or any electronic communications system or equipment operated or maintained by VSP and/or Vodacom;

    16. "Service" means the provisioning of an ADSL service by means of the Asynchronous Digital Subscriber Line technology that enables the Subscriber to send and receive data and email and to access the Internet using a high-speed connection as well as such other additional services or equipment as VSP may, at its sole option, make available to the Subscriber from time to time, pursuant to these terms and conditions;

    17. "Service Charge" means the amount payable by the Subscriber for the Service as varied from time to time and specified in the Tariff, it being recorded that the Service Charge applicable as at the time of signature of the Agreement is recorded in the Application Form;

    18. "Subscriber" shall mean the person or entity entering into this Agreement with VSP and who is more fully described in the Application Form.

    19. "Shaped Internet access" means that traffic is prioritised and channelled in a specific order, i.e. priority is given to email, web browsing, Internet banking and "normal" downloads via a web browser or File Transfer Protocol (FTP) program. This implies that any other online activity not mentioned here will receive low priority when the network is busy. This option is most suited for users who do not want to carry out specialised online activities.

    20. "Tariff" shall mean the tariff of charges and fees payable to VSP in respect of the Services, as published by Vodacom from time to time;

    21. "Telkom" means Telkom SA Ltd;

    22. "Unshaped Internet access" means that the traffic is not prioritised and channelled in a specific order. The first service requested by the Subscriber is delivered first;

    23. "Vodacom" shall mean Vodacom (Pty) Ltd;

    24. "VSP" shall mean Vodacom Service Provider Company (Pty) Ltd with whom the Subscriber has entered into this Agreement for the provision of the Services;

    25. "Vodacom Website" means www.vodacom.co.za

    26. Any words denoting any one gender shall include the others, the singular shall include the plural and natural persons shall include other legal entities.

    27. All other words, expressions and phrases not specifically defined herein shall have bear the meanings assigned to them under any General Terms and Conditions available in the Vodacom Website or where not defined therein, their generally understood meaning in the ICT industry. 

  2. PROVISION OF THE SERVICE 

    1. The Subscriber can select from various Shaped ADSL products. For more information on the various products refer to the Vodacom Website. A Subscriber may purchase Internet access only. The ADSL line rental and the charges relating to the rental of the fixed telephone line will be charged separately by the ADSL provider and the fixed line operator.

    2. The Subscriber shall be required to have a Fixed Telephone Line and an ADSL line. 

    3. The Subscriber's area of residence must be located within an identified ADSL service area with the capability of connecting to various line speed rates i.e. 384 kbps, 512 kbps or 4 Mbps.

    4. VSP shall provide the Subscriber with a specific data package (1GB, 3GB, 5GB or 10GB) as selected by the Subscriber in the Application Form. Customer's throughput will be throttled to 16kbps upon depletion of their ADSL data bundles. The Subscriber shall be entitled to purchase Top Up (Ad-hoc) ADSL Bundles throughout the month and any unused Top Up (Ad-hoc) ADSL Bundles shall be carried over to the last calendar day of the following month. Any Top Up bundles purchased in the current month shall only expire on the last calendar day of the following month.

    5. VSP reserves the right to manage traffic on the Network in such a way as to ensure optimal performance of the Network including but not limited to limiting the number of emails that the Subscriber may send in any given period or to limit the total message volume (amount of data) sent per hour. VSP will manage bandwidth usage to the best of its ability during peak periods; however, it remains a best effort service. In addition VSP reserves the right to manage the Network in order to optimize its efficiency for the benefit of all subscribers. VSP may take any other action it deems appropriate in order to help ensure the integrity of the network experience for all subscribers. 

    6. Upon successful completion of the application process, successful credit vetting and VSP's approval, the Service will be activated ("Activation Date"). VSP will use reasonable endeavours to activate the service on or before the preferred activation date specified in the Application Form.

    7. The Subscriber will only use the Service for purposes that are lawful and for which it was designed and will not use the Service, directly or indirectly, in a way that

      1.  is harmful, obscene, discriminatory, defamatory or illegal; 

      2. constitutes hate speech, incitement to commit criminal acts, or invasion of privacy; infringes copyright or other intellectual property rights;

      3. spreads viruses or other computer or communications software, code, programs or files that impede or destroy the functionality of any computer or communications software or equipment;

      4. interferes with any third party's use of the Service; 

      5. transmits unsolicited bulk messages ("spam"); 

      6. unlawfully obtain information about or from third parties;

      7. otherwise breaches the terms or this Agreement; or 

      8. in VSP's sole discretion constitutes abuse of the Service or of VSP's systems. 

    8. Unless authorised by VSP in writing the Subscriber may not resell the Services, receive any charge or benefit for the use of the Services or provide any feature of the Services to any third party or in any other way exploit the Service for any commercial purposes. The Subscriber shall not use or permit the Service to be used, directly or indirectly, to carry or transmit (or facilitate the carriage or transmission) of any message, data or information which does not belong to or originate from the Subscriber or for the purpose of re-selling the Service without the prior written consent of VSP;

    9. The Subscriber may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet or the Services, or create an unusually large burden on the Network or otherwise generating levels of traffic sufficient to impede others' ability to send or retrieve information, or use the Services in an abusive manner.

    10. VSP reserves the right to establish policies, rules and limitations, from time to time, concerning the use of the Service. The Subscriber must comply with any bandwidth, data storage and other limitations VSP may impose, in its sole discretion. Failure to comply with these rules will result in the Service being restricted, suspended or terminated, in our sole discretion. 

  3. DURATION 

    1. This Agreement will commence on the Activation Date and, subject to the terms of this agreement, shall continue for the Fixed Term ("the Initial Period") and thereafter will automatically renew and will continue on a month to month basis until terminated by either party on not less than 1 (one) calendar month's written notice.

    2. This Agreement may be terminated by either party on not less than 1 (one) calendar month's notice except that no notice may be given so as to require termination - 

      1. prior to the expiry of the Initial Period; and/or

      2. where an upgrade has been effected by the Subscriber, prior to the expiry of the Renewal Period. 

    3. In the case of a month to month arrangement, the Agreement will terminate upon receipt in writing from the Subscriber of 1 (one) calendar month's written notice, which notice will take effect on the first day of the month immediately following the end of the notice period. 

  4. SERVICE CHARGES 

    1. The first month's Service Charge may be due and payable by the Subscriber to VSP in full on the Activation Date and the balance of the Service Charge shall be due and payable to VSP by the Subscriber as specified on VSP's invoice therefor but in any event by no later than the last working day of each and every subsequent month until expiry of the Initial Period and/or Renewal Period, as the case may be. Billing will commence on the Activation Date.

    2. If the Subscriber subscribed to the Service in the middle of any calendar month, the first bill will include a pro-rata portion for the remaining period of the month in which the Subscriber signed up plus the Service Fee for the following month. 

  5. ACCESS TO SUBSCRIBER'S PREMISES 

    The Subscriber shall, whenever required by VSP, procure that VSP's personnel or contracted installer, be permitted access to the Subscriber's premises and to remain at such premises - 

    1.  to carry out any inspection, repair, testing or maintenance of any Equipment and other equipment relevant to the provision of the Service; and/or 

    2. to verify that the manner in which the Service is being utilised by the Subscriber is in compliance with the Agreement and applicable South African laws, rules and/or regulations; and/or

    3. to install, collect or remove any Equipment; and/or 

    4. for any other reasonable purpose whatsoever. 

  6. THE EQUIPMENT

    1. The Subscriber shall -

      1. obtain the prior written approval of VSP before connecting or permitting any third party to connect any equipment to any electronic communication system operated by Vodacom or any VSP Equipment; 

      2. use and maintain VSP Equipment in good working order (fair wear and tear excepted) in accordance with the specifications, guidelines and recommendations of VSP and the supplier or manufacturer of the VSP Equipment and shall disconnect and/or cease to use such VSP Equipment at the request of VSP;

      3. promptly comply with all notices, instructions or directions given by VSP in respect of the installation, use or operation of the Service, Software and/or VSP Equipment;

      4. provide at its own expense, as and when required by VSP, all facilities and resources necessary for the proper installation, operation and maintenance of the Service and all Equipment, including without limitation, power points, electricity, conduits and appropriate access; 

      5. ensure that all Subscriber equipment and all software installed by or for the Subscriber and used in conjunction with the Service is compatible with and will function with all other VSP equipment and Software; 

    2. The Subscriber shall not -

      1. use or permit the use of the Service or install, connect or link or use (or permit the installation, connection, linking or use) of any electronic communications equipment in contravention of any South African laws, rules and/or regulations

      2. carry out or permit to be carried out any additions, improvements, adjustments, modifications, alterations or replacements to any VSP Equipment or Software without the prior written consent of VSP; 

      3. use or permit the use of the Equipment in any manner or for any purpose whatsoever which generates or is likely to generate electronic communications traffic which causes or is likely to cause congestion in or disruption of the Service offered by VSP. 

  7. SUSPENSION & DISCONNECTION OF THE SERVICES: 

    1. VSP reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services with or without notice. Without limiting the generality of the aforegoing VSP may from time to time and without notice to the Subscriber, suspend and/or disconnect the Service, in any one of the following circumstances:

      1. during any technical failure, modification or maintenance of the Network; or 

      2.  if the Subscriber fails to comply with any of the terms and conditions of this Agreement. The Subscriber shall repay to VSP on demand all costs which VSP incurs as a result of the Subscriber's failure to comply with the terms and conditions of this Agreement or any cancellation hereof; or

      3. if so directed by the Regulatory Authority.

    2. The Subscriber agrees that Vodacom shall not be liable to the Subscriber or to any third party for any modification, suspension or discontinuation of the Service.

    3. In the event that the Subscriber breaches any term of this Agreement, then without prejudice to VSP's other rights in terms of this Agreement or at law, VSP may forthwith and without notice to the Subscriber, terminate this Agreement or call for specific performance of the Subscriber's obligations and immediate payment of all sums owing by the Subscriber. The Subscriber shall pay to VSP all charges for access to the Network in respect of the unexpired portion of the Fixed Term. The payment of such charges shall be accelerated and same shall become immediately due and payable upon termination of this Agreement.

    4. If the Service is used in a way that VSP in its sole discretion deems unacceptable and /or violates any of VSP's rules or limitations, VSP may take any responsive actions it deems appropriate. Such actions may include without limitation, temporary or permanent filtering of Internet transmissions, and/or the immediate limitation, restriction, suspension or termination of all or any portion of the Services. 

  8. DISCLAIMER OF WARRANTIES 

    1. VSP does not make any express or implied representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of the Service. VSP cannot guarantee that the Service and the allocated capacity will always be available.

    2. The Subscriber acknowledges and agrees that the use of the Service is at the sole risk of the Subscriber. Neither VSP and/or Vodacom nor their agents, employees, suppliers, licensors and/or third party content providers ("VSP associates") warrant that the Service will be uninterrupted, error-free, secure, reliable or accurate, is fit for any purpose, is secure and reliable, or will conform to the Subscribe's delivery timeline requirements.

    3. Save as specifically set out herein, neither VSP and/or Vodacom nor the VSP associates make any warranty as to the results to be obtained from the use of the Service and the Service is made available to the Subscriber on an "as-is" and "as-available" basis without warranties of any kind, either express or implied, including without limitation, warranties of merchantability, fitness for a particular purpose, accuracy or completeness of informational content, non-infringement or otherwise.

    4. VSP does not represent, warrant or guarantee or assume any responsibility for the quality of the Service or of the signals or the data transmitted as part of the Service and shall not be liable for any loss, cost, claim, damage or expense which may be caused by weak signals and/or data lost. 

    5. VSP may use or rely on third party service providers to provide the Service or certain portions thereof. VSP accordingly provides the Service subject to the limitations and terms imposed on VSP by such third party service providers. 

  9. LIMITATION OF LIABILITY

    1. VSP shall not be liable to the Subscriber or any third party for and the Subscriber indemnifies and holds Vodacom and VSP harmless against any expense, loss, claim, harm or damages brought against, suffered or sustained by either Vodacom or VSP, which arises directly or indirectly out from the Subscriber's subscription to or use of the Service and/or the VSP Equipment, a breach of the terms of this agreement either by VSP including (without limitation) any damages suffered by the Subscriber due to:- 

      1. any interruption of or error in the Service; or

      2. VSP's failure to fulfil its obligations as a result of a third party service provider's neglect, failure or refusal to make, or to continue to make, the services available to VSP including but not limited to act of default of any supplier, agent or sub-contractor. 

      3. VSP's failure to perform any obligations as a result of technical problems relating to the Network, termination of any license to operate or use the Network, any restrictions or prohibitions or other act or omission of the Regulatory Authority.

      4. VSP's failure to fulfil its obligations as a result of uncontrollable events. For purposes of this clause "uncontrollable events" means any circumstances beyond our reasonable control, including without limitation, an act of God, of public enemy, fire, explosion, earthquake, perils of the sea, flood, storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil commotion or other civil strife, riot, blockade, embargo, sanctions, epidemics, act of any government or other authority, compliance with government orders, demands or regulations, or any act or omission on the part of a third party service providers. 

  10. GENERAL 

    1. VSP has the right to change or modify these terms and conditions at any time with the method of notice determined by VSP from time to time. The Subscriber agrees to be bound by such varied terms with effect from the date of notice or publication as the case may be.

    2. The Subscriber consent to the jurisdiction of the Magistrate's Court in terms of Section 45 of the Magistrate's Court Act (Act 32 of 1944), as amended. Vodacom is entitled to institute action in any Court of law. 

    3. The physical address stipulated in the application form shall be the Subscriber's domicilium citandi et executandi or as advised in writing from time to time. The Subscriber undertakes to notify VSP in writing within 2 (two) days of any change of address.

    4. In the interest of providing the Subscriber service excellence, and the protection of consumer rights, VSP conducts its business in accordance with a Code of Practice which incorporates a procedure for the Subscriber complaint resolution. Details of such Code of Practice and procedure may be accessed by the Vodacom Website or obtained from VSP's the Subscriber care department. 

    5. The Subscriber shall not be entitled to withhold any payment or set off or reduce any payment by reason of any claim which the Subscriber may have or aver to have against VSP.

    6. The Subscriber shall not cede, assign, transfer, encumber or delegate any of his/her rights or obligations in terms of this Agreement to any third party without the prior written consent of VSP.

    7. VSP reserves the right, in its sole discretion, to vary the terms and conditions of this Agreement. VSP may elect, in its sole discretion, to notify the Subscriber of such variation in writing or to publish such variation at its principal place of business, or on the Vodacom Website. 

    8. This Agreement constitutes the whole agreement between the parties and no representations or warranties other than those set out herein shall be binding on the parties, save for any amendment effected in terms of this Agreement. 

    9. In the event of any one or more of these terms and conditions being unenforceable, same will be deemed to be severable from the remainder of this Agreement which shall nevertheless be binding and enforceable.

Page Title
ADSL Terms and Conditions
Keywords
terms, conditions, internet, adsl
Weight
0
Page Category
Page URL
/vodacom/terms/adsl-terms-and-conditions

Top Up Value Terms and Conditions

Top Up Value

Terms & Conditions

  1. In the case of Top Up Value you accept and acknowledge the following:

    1. The subscription fee will be due and payable to Vodacom (Pty) Ltd by you as indicated on the invoice received from Vodacom (Pty) Ltd each and every month. 

    2. Upon successful debit order submission, monthly airtime will only be allocated on confirmation of payment. This is done on the first day of each month for the duration of your Vodacom Contract Agreement whilst on a Top Up Value plan. Should your debit order be unsuccessful, we will notify you by way of SMS on the first day of each month and you will need to recharge until your next debit order date the following month.  

    3. In the event of three (3) unsuccessful debit orders, Vodacom may at their discretion convert you back to prepaid, cancel your contract and debit order. In the event this happens, you will be given a calendar months' notice before the conversion takes place. You will be converted back to the Vodacom4Less default prepaid tariff plan where you shall be entitled to free change to any other available prepaid tariff of your choosing. 

    4. You shall be entitled to recharge your prepaid account at any time by utilizing any of Vodacom's existing recharge mechanisms on such terms and conditions applicable to such recharges.   

  2. Each month for the duration of the agreement, you shall be entitled to carry over to the following month the;

    1. Unused portion of airtime value accrued pursuant to any additional recharges you may have performed; plus

    2. Any unused portion of the airtime value accrued pursuant to the payment of the subscription fee(s), provided that any such airtime may not exceed the equivalent of 5 (five) times the subscription fees, excluding the current month, or such other period as Vodacom (Pty)Ltd may specify from time to time. 

  3. Top Up Value customers may only purchase once off VAS and bearer service bundles (Voice, SMS, Data and MMS) with no charge to bill services permissible on this Plan.

    1. No migrations will be permissible to any other Price Plans within the first three (3) months of activation. In certain instances, some migrations may be subjected to a penalty fee and credit vetting.

  4. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between you and Vodacom and should be read in conjunction with the Terms and Conditions associated with the Vodacom (Pty) Ltd contract agreement.

Page Title
Top Up Value Terms and Conditions
Keywords
terms, conditions, promotion, top, up, value
Weight
0
Page Category
Page URL
/vodacom/terms/promotions/top-up-value

Vodacom Rewards Terms and Conditions

Vodacom Rewards Terms and Conditions

Terms and Conditions

  1. 60 VODACOM to VODACOM minutes for the day
    1. 60 free Vodacom to Vodacom voice minutes (measured on a per minute basis) on calls made to Vodacom cell phone numbers valid until midnight on the day of issue 
    2. Subject to these terms, conditions and exclusions below all off-net calls will be billed to the customers prevailing price plan
    3. Once a customer has used up the 60 free Vodacom to Vodacom voice minutes they will begin paying again for voice calls made to Vodacom cellphone numbers at their current price plan rate. Thus, if a customer's 60 free Vodacom to Vodacom voice minutes run out while on a call, the customer will be billed at their applicable price plan:
    4. Discounted Vodacom 4Less rates and redeemed Talking Points discounted rates will not be applicable while the free minutes are active.
    5. All unused minutes will expire every day at midnight. 
    6. The call types that qualify for the free minutes are:       
      • Vodacom to Vodacom (on-net) voice calls.
      • Callback to Vodacom (on-net)
      • Call forwarding to Vodacom (on-net)
      • Through-Connect to Vodacom (on-net)
      • Conference calls to Vodacom (on-net)
    7. The following call types are excluded from the free minutes:
      • Voice and video calls to other SA Networks
      • Roaming calls
      • International calls
      • Video calls (to all networks)
      • Conference calls (to other SA networks)
      • Call Sponsor
      • VAS calls
      • Reverse Charge
      • SMS, MMS, Data, SVS
      • General Service calls
      • Directory Enquiry calls
      • Reconnect
      • Message forwarding
      • Fax Out dial
      • Call forwarding (to other SA networks )
  2. BONUS AIRTIME REWARDS: 
    1. Bonus airtime will be available in different denominations, as specified at the time of offer presentation
    2. Bonus airtime is valid for 1 or 7 days, as specified at the time of offer presentation, and will expire at 23:59 on the relevant day
    3. Bonus airtime can only be used for:
      1. Vodacom to Vodacom calls, billed at R2.00 per minute
      2. National /local SMS, billed at R0.50 each
      3. Data usage, billed at R2.00 / MB
    4. If Bonus airtime is depleted before the expiry, billing for usage will revert to other available voice, SMS or data bundles. If there are none, usage will be billed to airtime at the applicable out of bundle rate.
  3. 1GB DATA REWARDS:
    1. 1GB data rewards are valid for 1 or 3 days, as specified at the time of offer presentation, and will expire at 23:59 on the relevant day. 
    2. There will be no carry-over of data beyond the bundle expiry. 
    3. Customers will be charged for the volume of data sent and received, and not the time spent connected.
    4. Data transfer rates are not guaranteed and are dependent on network availability.
    5. Bundles and tariffs only apply to standard APNs.
    6. Data bundles do not apply to data roaming.
    7. If the data bundle is depleted before the expiry, data usage will revert to other available data bundles - if there are none, data will be consumed at the existing applicable out of bundle rate.
  4. 60MB or 100MB for 1day rewards
    1. The daily bundle is valid from the time of allocation until midnight of the same day
    2. The daily bundle cannot be used for roaming
    3. Migration from Prepaid or Top Up to a Standard Contract will result in a forfeiture of the allocated daily bundle.
    4. No Talking Points will be allocated upon receipt of the daily bundle reward
    5. Vodacom will use its best efforts to secure the allocation of the daily bundle reward, and will take all reasonable steps to correct any error, omission or mistake in daily bundle reward.
  5. Prepaid free 30 day once-off data bundles
    1. Free 30 day once-off data bundles may be allocated to Prepaid customers only. 
    2. Free 30 day once-off data bundles are valid up to midnight on the 30th day from and including the day of allocation.
    3. Free 30 day once-off data bundles do not have an out-of-bundle rate. If the allocated bundle is depleted, data usage will revert to other available data bundles or be consumed at the existing applicable Prepaid out of bundle per MB rate.
    4. Data transfer rates are not guaranteed and are dependent on network availability.
    5. Bundles and tariffs only apply to standard APNs.
    6. Free 30 day once-off data bundles do not apply to data roaming.
    7. No pro-ration is applied, the full bundle will always be allocated
    8. Data bundle balance enquiries will be available via:
      1. MyPhone *135#
      2. Portal & Mobi
      3. The VodaPay app
      4. Customer care 082 135
Page Description
Vodacom Rewards Terms and Conditions
Page Title
Vodacom Rewards Terms and Conditions
Keywords
terms, conditions, promotion, Vodacom, rewards
Weight
0
Page Category
Page URL
/vodacom/terms/promotions/vodacom-rewards-terms-and-conditions

New Red Core Simplification Competition Terms and Conditions

Vodacom “New Red Core Simplification” Competition

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “RED CORE SIMPLIFICATION” Competition where Vodacom permanent employees (“Permanent Staff”) stand a chance to win their share of R6 750.00 (six thousand seven hundred and fifty Rand) in grocery vouchers (“Voucher”) by successfully completing the Simplification questionnaire (“Questionnaire”) on Engage or signing up or upgrading to any of the new RED CORE plans at Vodacom World (the “Competition”).

All participants agree to be bound by the following Terms and Conditions:

  1. Duration
    • The Competition is open to all Permanent Staff from Thursday, 09h00 on the 28 August 2025 to Thursday, 23:59 on 11 September 2025 (the “End Date”) (“Competition Period”).
  2. Prizes
  • The first 10 (ten) Permanent Staff who sign up or upgrade to any of the new RED CORE plans stand a chance to win a Voucher worth R500.00 (five hundred Rand) each.
  • The first 5 (five) Permanent Staff who complete the Questionnaire and answer the questions correctly stand a chance to win a Voucher worth 00 (three hundred and fifty) each.
  • The total value of the Prize is R6 750.00 (six thousand seven hundred and fifty Rand) (the “Prize”).
  • Prize exclusions:
    • Prizes are non-transferable.
    • Prizes cannot be exchanged for cash.
  1. Eligibility
  • Only entries received during the Competition Period as stipulated in clause 1 above will qualify as potential winners.
  • The Competition is only open to natural persons who are Vodacom permanent employees.
  • Any persons directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  1. Valid Entry
  • To stand a chance of winning in the Competition, Qualifying Vodacom Staff -
  • must sign up for, or upgrade to, any new RED CORE plans at Vodacom World during the Competition Period and share proof of payment in the comments of the Viva Engage post to qualify; or
  • successfully complete the Questionnaire via Microsoft Forms by answering all questions correctly.
  • Qualifying Vodacom Staff are only allowed to enter once for each new RED CORE deal that they’ve sign up for or upgraded to during the Competition Period.
  • Vodacom shall not be liable for any costs incurred by the winners for entering into the Competition or for claiming any Prizes, where applicable. 
  1. Prize draw
  • The first 10 (ten) qualifying participants who successfully signed up or upgrade to new RED CORE plans will automatically win the Prize.
  • The 5 (five) participants who completed the Questionnaire will be chosen as winners by a randomizer no later than 5 (five) days after the End Date.
  • The winners will be notified within 5 (five) working days after they have been selected and verified as winners.
  1. Winner Validation
  • All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
  • Vodacom will use reasonable efforts to contact the winners via their Vodacom email addresses.
  • Vodacom shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
  • Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to award the prize to the next qualifying participant.
  • The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and must comply with the required validation procedure, determined by Vodacom, to claim any prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying participant.
  • Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom reserves the right to award the Prize to the finalist that is next in line.
  1. Prize Delivery
  • The vouchers will be sent to the winners via SMS on their registered Vodacom mobile number and by email on their Vodacom email addresses.
  • The SMS and email will be shared from Monday, 15 September 2025.
  • No prize is transferable or exchangeable and may not be redeemed for cash.
  • If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  • All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations regarding the Competition as well as in regard to the prizes shall terminate.
  1. Personal information
  • User data collected via the Competition will not be used for any other purpose than for the execution of the Competition.
  • User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  1. General
  • Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  • The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  • In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  • Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  • Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
  • Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
  • Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  • If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  • All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  • The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom “RED CORE SIMPLIFICATION” Competition where Vodacom permanent employees (“Permanent Staff”) stand a chance to win their share of R6 750.00
Page Title
New Red Core Simplification - Competition | Vodacom
Weight
0
Page Category
Page URL
/vodacom/terms/competition/new-red-core-simplification

Build Your Own Integrated Bundles Terms and Conditions

Build Your Own Integrated Bundles

Terms and Conditions

What is it

Build Your Own Integrated bundles are bundles that offer customers to make a selection of data; voice or social bundles to create their own integrated bundles.

Who can buy

The build your own integrated bundle is available to Postpaid, Prepaid and Hybrid Vodacom customers.

Where to Purchase/Activate

  • The Integrated offers will be available to you through my Vodacom App channel.
  • Bundles can be purchased using wallet, bank cards, Airtime Advance and Combo payment method.

Usage

  1. The bundle will provide you with all access data, voice minutes and social bundles.
  2. The bundle will be available to you from time of confirmation of purchase and valid for the specified period determined by your selected bundle validity period (e.g. 1, 3, 7 or 30 days)
  3. One day bundles are valid from time of confirmation of purchase until midnight (23h59:59) of the same day
  4. Once the bundle is depleted and you wish to continue using voice or data services, you shall do so as per your existing tariff plan rates until such time as you purchase additional bundles
  5. You can check your bundle balances by using my Vodacom App or by dialing *135#, and choosing option 1 – balances
  6. There will be no carryover following the expiry date of said bundle
  7. If a customer changes payment type from Prepaid / Hybrid to Post-paid the remainder of their bundle will be forfeited
  8. The bundle is available for use in all compatible smartphone devices and tablets

Termination/Limitation of Services

  1. Vodacom reserves the right to terminate or change the service at any time
  2. You may only use the service for personal use. You may not use the service for commercial purposes nor may you use it to set up as a personal hotspot. Vodacom reserves the right to suspend the Service if in the opinion of Vodacom, you misuse or abuse the Service in any way whatsoever.
  3. In the event that any of your user data is collected whilst using Service, the user data will be stored for as long as Vodacom is legally required to and in accordance with Vodacom's Privacy Statement, https://www.vodacom.co.za/vodacom/terms/privacy-policy. If there is no legal requirement, the collected information will only be stored for as long as it is needed for Vodacom to be able to provide the Service and has a legitimate interest in processing such user data.
  4. Vodacom reserves the right to terminate the Services immediately and without notice to you in the event that the Service is held to be or becomes unlawful in terms of applicable laws. In such event you hereby waive any rights which you may have against Vodacom and acknowledge that you will have no recourse or claim of any nature whatsoever against Vodacom
  5. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice before implementing any such change
  6. Vodacom makes no warranties, expressed or otherwise through its employees or agents unless such warranties are reduced into writing and contained in these Terms and Conditions
Page Description
Build Your Own Integrated bundles are bundles that offer customers to make a selection of data; voice or social bundles to create their own integrated bundles.
Page Title
Build Your Own Integrated Bundles | Vodacom
Keywords
Build Your Own Integrated Bundles, Build Your Own, Integrated Bundles
Weight
0
Page Category
Page URL
/vodacom/terms/build-your-own-integrated-bundles