In Control Terms and Conditions

CBU

Data Transfer

Terms and Conditions

  1. You will be able to use the Data Transfer service if you are on the Prepaid, Hybrid and Post-paid payment type.
  2. Transfer of Data bundles will be applicable to all once-off & recurring data bundles.
  3. You can transfer a data bundle only if you are a Master Account Holder.
  4. The following terms are applicable for the Transfer of Data bundles within the following payment types:
    • You can only transfer Data to customers on Post-paid and Hybrid payment plans if you are on a Post-paid payment plan
    • You can only transfer Data to customers on Postpaid and Hybrid payment plans if you are on a Hybrid payment plan
    • You can only transfer Data to customers on Prepaid payment plans if you are also on a Prepaid payment plan
    • You can only transfer Data with customers on NXT LVL price plans if you are on a NXT LVL price plan
      1. You can transfer data to NXT LVL customers on the Prepaid payment plan if you are also on the NXT LVL Prepaid payment plan
      2. You can transfer data to NXT LVL customers on Hybrid payment plan if you are also on the NXT LVL Hybrid payment plan
    • You can transfer data to customers on the Mobile Broadband data price plan if you are also on a Mobile Broadband data price plan
      1. You can transfer data to Mobile Broadband customers on the Hybrid and Postpaid payment plan if you are on a Hybrid Mobile Broadband payment plan
      2. You can transfer data to Mobile Broadband customers on the Hybrid and Postpaid payment plan if you are on a Postpaid Mobile Broadband payment plan
  2. You can transfer all paid data bundles free of charge.
  3. You may not transfer free data bundles
  4. You may transfer data bundles to a receiving cell phone number only within a pre-set parameter of bundle sizes. The pre-defined allocation bundle sizes will be as follows:
    • 50MB
    • 100MB
    • 250MB
    • 500MB
    • 1GB
  5. You can transfer data bundles on a set number of days before expiry:
    • Bundles with validities less than 1 day can be transferred immediately.
    • Bundles with validities greater than 1 day and less than or equal 29 days can only be transferred 3 days or less prior to expiry.
    • Bundles with validities greater than 29 days can only be transferred 25 days or less prior to expiry.
  6. You will be able to link up to 5 cell phone numbers to transfer data to. You will be able to link/de-link the cell phone numbers after 30 days of linking.
  7. You will have no limit to the number of times you can transfer a data bundle to linked customers
    •  All allocated hourly bundles transferred to a linked number will be valid for an hour
    • All allocated daily bundles transferred to a linked number will be valid for a day
    • All allocated Weekend bundles transferred to a linked will be valid for one weekend
    • All allocated data bundles with a validity greater than 24 hours transferred to a linked number will be valid for 7 days
  8. A transferred bundle cannot be further transferred to someone else by the linked number.
  9. A transferred bundle cannot be Rolled over by the linked number
  10. You can use the following channels to transfer data:
    • USSD (*135#)
    • WhatsApp TOBi (082 009 8624)
  11. In the cases where you transfer a URL based bundles, the receiving number is required to have access to the relevant applications to be able to use the URL based data bundle received

General

  1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 
  3. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network. 
  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network. 
  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 
  6. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.

Out of Bundle Limit Lock

Terms and Conditions


The Out-of-Bundle Data Limit Lock service allows you to take control of your out-of-bundle data spend and set a Rand limit on what you want to spend on out-of-bundle data charges.

  1. The Out-of-Bundle Data Limit Lock service is available to Prepaid, Hybrid and Postpaid Vodacom customers.

  2. On the 1st of March 2019, all Vodacom all data-engaged customers will automatically be opted into the Data Limit Lock service, with their out-of-bundle spend limit set to R0. They will then be able to either opt out of the service or increase their limit. By opting out of the data limit lock service, you consent to be charged the applicable out-of-bundle rate.

  3. For Pre-paid customers who have been default opted in to the Data Limit Lock service with their limit set to R0 implicitly by Vodacom - when their data bundle expires and they don't have any remaining data bundles, the customer will be defaulted into out of bundle rates. With the exception of the following scenarios:

    1. Customer has a recurring bundle which they deplete, and purchases a short validity bundle. In the event that the short validity bundle expires the customer should be defaulted to out of bundles rates. Subsequently on the allocation of the next recurring bundle, once depleted the customer should not be defaulted into out of bundle rates

    2. Customer has purchased a data bundle together with a Night Owl/URL bundle (a bundles that cannot be utilized/depleted for any usage but has specific conditions). In the event that the data bundle expires and the special bundles i.e. Night Owl/URL bundles cannot be used then the customer should be defaulted to out of bundles rates. In the event that the customer is able to utilize the special bundle and that bundle is depleted then the customers should not be defaulted to out of bundle rates.

  4. You will receive an SMS notification when you reach your out-of-bundle data limit.

  5. Once you reach the limit you have set for out-of-bundle data spend; your data usage will be paused and you will not be able to use data until you perform one of the actions stipulated below.

  6. In order to continue using data after your data usage has been paused, you will need to either:

    1. Purchase a data bundle and continue using in-bundle data Consent to be charged the applicable out-of-bundle rate by opting out of the Out-of-Bundle Data Limit Lock service and continue using out-of-bundle data

    2. Increase your out-of-bundle data limit and continue using out-of-bundle data

    3. Opt Into the Data Refill service, which will automatically allocate a 10MB bundle valid for 3 days at R3 every time your data bundles deplete

  7. Your out-of-bundle data limit will be included in your Call Limit Lock and cannot be more than your Call Limit Lock.

  8. You can manage the Out-of-Bundle Data Limit Lock service via the following channels:

    • USSD ( *135#)

  9. You can opt into and out of the Out-of-Bundle Data Limit Lock service at any point in time, multiple times per day.

  10. Both Master Account Holders and linked numbers will be able to set the out-of-bundle data limit for each line.

  11. You will still be able to use websites and apps that are free on the Vodacom network when your out-of-bundle data usage has been paused due to you having reached your out-of-bundle data limit.

  12. Once opted into the Out-of-Bundle Data Limit Lock service, you will remain opted in until you opt out. The service will not automatically opt out at the end of the month.

  13. Once you have opted out of the Out-of-Bundle Data Limit Lock service, it will be deactivated until you opt back in. You will not be automatically opted in at the end of the month.

  14. The Out-of-Bundle data limit that you have set last will remain until you change it. It will not reset at the end of the month.

  15. The Out-of-Bundle Data Limit Lock service does not have its own associated out-of-bundle data rate. You will be charged at the out-of-bundle data rate applicable to your price plan when using out-of-bundle data.

  16. The Out-of-Bundle Data Limit Lock service does not apply to data usage while roaming.

  17. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will notify its customers of such amendment(s) before they come into force.

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Data Transfer Terms and Conditions
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Vodacom Insurance Company (RF) Limited

CBU

Vodacom Insurance Company (RF) Limited: Privacy Notice

ABOUT OUR PRIVACY NOTICE AND COOKIES POLICY

Our Privacy Notice and cookies policy gets updated from time to time. Whenever we make a change, we’ll post this on our website and let you know if there is a material change.

This Privacy Notice applies to any website, application form, platform, mobile app, terms and conditions, product or service which references this Privacy Notice.  

We have revised our Privacy Notice and Cookies policy, refreshing it to ensure compliance with applicable laws and regulations relating to the processing of personal information, including but not limited to the Protection of Personal Information Act, 2013 (POPIA), the POPIA Regulations, 2018, the Electronic Communications and Transactions Act, 2002, the Constitution of the Republic of South Africa, 1996 (Constitution), the Insurance Act, 2017, the Short-Term Insurance Act, 1998, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000, the Protected Disclosures Act, 2000 (as amended by the Protected Disclosures Amendment Act, No. 5 of 2017), the Cybercrimes Act, 2020, and all other applicable laws, regulations, codes of practice and guidance issued and in force from time to time relating to data protection, privacy, and the processing of personal information.
 

Notification of changes to Privacy Notice

We are continually improving our methods of communication and adding new functionality and features to our existing products and services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time.  If and when our data protection practices change, we will update this Privacy Notice to describe our new practices.  If we do, we will notify you the next time you visit this site or interact with us through any of our other communication channels. We encourage you to check this page regularly.  

HOW TO USE THIS PRIVACY NOTICE AND COOKIES POLICY

In this Privacy Notice, we explain how we collect, use, share and protect your personal information when you use our products and services and our website and mobile app.

It is important to note that when you engage with us, you acknowledge that we require your personal information, as defined in POPIA, and need to process such personal information to provide products or services to you. In addition, we will also process your personal information for purposes of, inter alia, confirming, updating and/or enhancing our records of you. Furthermore, we may also process your personal information for additional purposes as detailed below and in other supplementary privacy policies and statements linked to specific services that you subscribe to. 

The provision of your personal information in terms of this Privacy Notice is mandatory and you will not be able to continue using our products and services, should you object to providing us with such information.

WHO WE ARE

We are Vodacom Insurance Company (RF) Limited.

Our registered office is Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand, 1685. We are registered in the Republic of South Africa under company number 2011/117744/06.

In this Privacy Notice:

  • “we/us/our” means Vodacom Insurance Company (RF) Limited,
  • “third party” means someone who is not you or us
  • “Vodacom Group” means Vodacom Group Limited and any company or organisation in which Vodacom Group Limited owns more than 30% of the share capital
  • “Vodafone Group” means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital
  • “Personal information” refers to personal information about you as defined in POPIA and includes without limitation MSISDN information, (a unique identifier which is linked to  your mobile phone number), race, gender, nationality, marital status, age, physical or mental health, disability, language, education, identity number, telephone number, email, postal address, biometric information, and financial, criminal or employment history.
  • “Process (or processing)” means to any operation or activity, whether automated or not, concerning personal information, including: collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use, dissemination by means of transmission, distribution or making available in any other form, merging, linking, as well as blocking, degradation, erasure or destruction of information.

How to contact us

Your opinion matters to us – if you have any questions about our Privacy Notice and Cookie Policy or your privacy settings, please submit your query to [email protected] and a member of our dedicated team will respond to you. If you would like to mail us by post directly, send it to:

The Information Officer – Mr Jacques Du Preez

Vodacom Insurance Company (RF) Limited

Vodacom Corporate Park

082 Vodacom Boulevard

Midrand

1685

Our principles

We are committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

Here are Vodacom Group’s core Privacy Commitments. We aim to put these commitments at the heart of everything we do.

PERSONAL INFORMATION WE COLLECT ABOUT YOU

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, how you have interacted with us even if you aren’t a customer, or what we have obtained from a third party with permission to share it with us.

To find the privacy supplements for all our products and services, please go to the 'Privacy and our products and services' section of the Privacy Portal here.

We will process your personal information based on:

  • The performance of your contract or to enter into the contract and to take action on your requests. We may also need to conduct credit checks when you apply for a product or service, depending on the product or service.
  • Vodacom Insurance Company (RF) Limited’s legitimate business interests, for example, fraud prevention, maintaining the security of our products and services, direct marketing, and the improvement of our services. Whenever we rely on this lawful basis to process your personal information, we assess our business interests to make sure they do not override your rights.
  • Compliance with a mandatory legal obligation, including for example, insurance, accounting and tax requirements, which are subject to strict internal policies, procedures, and your right to restrict usage of your personal information, which control the scope of legal assistance to be provided. We are also required to process your personal information pursuant to legislation including, but not limited to, the Financial Intelligence Centre Act, 2001 (FICA), the Short-Term Insurance Act, 1998, the Insurance Act, 2017, the Electronic Communications and Transactions Act, 2002, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000 (PAIA), and the Cybercrimes Act, 2020.
  • Consent you provide where we do not rely on another legal basis (referred to above). Consent may be withdrawn at any time. When you give your consent, you will be given details on how to change your mind or visit the 'Your rights' section of this Privacy Notice for more information. Please note that the withdrawal of your consent will not have any bearing or impact on our processing of your personal information up until such a withdrawal.

We will collect your personal information when you, for example:

  • Buy or use any of our products and services;
  • Complete a product or service application forms, electronically, telephonically or by way of a hard copy;
  • When you interact with us electronically by way of our website, platform, mobile apps, or social media channels which contains our products and services;
  • Register for a specific product or service;
  • Subscribe to newsletters, alerts or other services from us;
  • Contact us through various channels, or ask for information about a product or service;
  • Take part in a competition, prize draw or survey;
  • Visit or browse our website or other Vodacom Group websites;
  • Have given permission to other companies to share information about you;
  • Where your information is publicly available;
  • Are the customer of a business that we acquire; and/or
  • Visit our business premises.

Where relevant, we may also collect your personal information from third-party sources, such as other entities within the Vodacom Group, such as Vodacom (Pty) Ltd, intermediaries that are representatives of us or have intermediary agreements with us. In all such instances, we will ensure that there is a lawful basis for such indirect collection activities. 

We are required to take all reasonably practicable steps to ensure your personal information is complete, accurate, not misleading and updated on a regular basis. To ensure this, we will always endeavour to obtain personal information from you directly. Where we are unable to do so, we will make use of verifiable independent third-party data sources, who have the necessary authority to provide us with such information. We also collect information from certain organisations, where appropriate and to the extent we have legal grounds and/or obligation to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, billing calculating agencies and connected network providers.

We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures.

Understanding what you want (the use of cookies)

We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). This, in turn, helps us make our Website relevant to your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service.  We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.

Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. Please note that if you choose not to accept cookies from our website, this may limit its functionalities or performance.

INFORMATION THAT WE PROCESS

The types of information we may process are, where applicable:

  • Your name, address, phone and/or mobile number, identity number, age, your date of birth, gender, nationality, occupation, information about your property or household, physical and postal address, and email address. Where you have provided us with the personal information of a third-party (for example your spouse or family member), you guarantee that such third- party has given you consent to provide us with their personal information. Where you provide us with the personal information of a person under the age of 18 years (a minor), you confirm that you have the necessary legal authority or is legally competent to provide their personal information to us. Note that we will use that information strictly in accordance with applicable laws and for insurance purposes (including assessing the terms of the insurance contract, dealing with changes to the insurance policy and/or dealing with claims).
  • In the event that you make a claim, we may also collect personal information from you about the claim and any relevant third parties relevant thereto. 
  • Your credit or debit card information, information about your bank account and other banking information. For example, you’ll have to give us this information when you open an account with us. We’ll collect the personal information necessary to process a payment whenever you make a purchase.  We may process information related to payments you make or receive in the context of an insurance policy or claim.
  • Online information – for example, cookies and IP address (your computer’s internet address), if you use our websites, apps and/or social media channels.
  • Contractual information – for example, details about the policies you hold and with whom you hold them.
  • Your correspondence with us, such as a note or recording of a call you make to one of our contact centres, a Live Chat, an email or letter sent, or other records of any contact with us.
  • Credential information – we’ll collect passwords, hints and similar security information used for authentication and access to accounts and services.
  • Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services.
  • See the 'Cookies' section for details on what we collect using cookies, web beacons and other technologies.
  • Photographs and images when attending any of our events or functions or accessing premises with surveillance cameras.
  • Information we obtain from other sources, such as credit agencies, fraud-prevention agencies, and from other data providers. This includes demographic data, interest-based data, and internet browsing behaviour.

We’ll also get information about how you use our products and services, such as:

  • Details of your use of the specific services or products, how such service or product is used, how often it is used and other related information.
  • Your website browsing information (which includes information about the websites you visit), and about how you use our website or other Vodacom Group websites on your mobile or a PC.
  • The date, time and length of your internet browsing, and your approximate location at the time of browsing.

HOW WE USE YOUR PERSONAL INFORMATION

We will use, process and analyse your personal information for the following purposes:

To provide you with your services

Processing your order and providing you with your products and services

  • In order for us to provide you with the products and services that you have requested and to notify you of important changes to such products and services, we need to collect and  use your personal information. This includes other services not included in your agreement with us (such as our Value Added Products, for example), services that use information about where you are, and to contact you with messages about changes to the products or services.
  • To conclude and administer your application, which may include underwriting.
  • To execute a transaction in accordance with your request.
  • To assess, check, and process claims.
  • To meet our contractual obligations with you or take steps necessary for the conclusion of a contract with you.
  • For audit and record-keeping purposes.
  • For purposes of proof and legal proceedings.

Billing and customer care

  • To bill you for using our products and services, or to take the appropriate amount of credit from you.
  • Contact you if the billing information you provided us with is about to expire or we’re not able to take payment.
  • To respond to any questions or concerns you may have about our, products or services.

Service messages

  • We will contact you with customer service messages to keep you updated with current information about products and services you’ve taken. For example, changes to our terms and conditions.

To improve our service

Improving and innovating our products and services

  • We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics can identify you individually or link back to you in any way.
  • We conduct surveys to understand various aspects of our interaction with you, the use of our services and products and the network.

Marketing and tailoring our service to you

Marketing

  • As our customer, we will contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and we may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications.. We may also, with your consent, send you newsletters or white papers and occasionally invite you to participate in market research. We tailor these messages based on the products and services you’ve bought from us in the past and we will only provide you with marketing content regarding our own products and services that are similar to or related to the products and services previously provided to you.
  • If you have given us your permission, we will also contact you to let you know about products and services of Vodacom Group companies including Vodacom (Pty) Ltd, Vodacom Financial Services (Pty) Ltd, Vodacom Payment Services (Pty) Ltd products and services and those of other companies which we think may interest you.
  • There are various ways that we may do this – including by email, post, phone, text, picture message or notifications through our apps.
  • You can control your marketing permissions and the personal information we use to tailor these communications at any time through our authorised channels. We will ensure that you are provided with the requisite information in order to ‘opt-out’ of any marketing related communications provided by us at each instance where a marketing communication is sent to you.

Advertising online

  • To deliver advertising that is relevant to you, you’ll also see targeted advertising online based on the use of cookies. This is known as interest-based advertising. It can be on websites belonging to the Vodacom Group, those of other organisations as well as other online media channels such as social media sites. We may also combine data collected via the cookies with other data we have collected. If you don't want any information processed through the use of cookies, check the 'Cookies' section in this Privacy Portal. It explains how to control and opt out of cookies.
  • Remember that opting out of interest-based advertising doesn't stop advertisements from being displayed – it's just that they won’t be tailored to your interests.
  • You will also see advertising in your social media, for example in your Facebook or Twitter feed. If you don’t want to receive this advertising, go to the relevant platform’s ad settings.

Research and analytics

We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is “big” data) to uncover hidden patterns and hitherto unrevealed trends. At Vodacom Insurance Company (RF) Limited, we take governance of big data analytics seriously. Our data scientists are required to adhere to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We also have strict rules ensuring that personal information is protected at the appropriate stage in the process.

We use our analytics to, for example:

  • Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services;
  • Frame our marketing campaigns and determine how we might personalise those;
  • Provide reports to third parties (such reports don’t contain information which may identify you as an individual). These can be to third parties such as content providers, research companies and advertisers or as part of our analytics.

Credit checks, fraud prevention and security

We will sometimes need to profile you, for credit, fraud and security purposes. When we conduct such profiling activities, we will do so in accordance with the provisions of the relevant legislation or lawful requirements.

Credit checks and ID

We will also use your personal information for identity verification purposes, for access to your account and for general account management. We sometimes supplement the information we collect about you with information from other sources (for example, home affairs, the voters roll and credit reference agencies) to assess the accuracy of the information that we hold.

Fraud prevention and security

We will process your personal and traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts or trace those who owe us money resulting from the use of our services.

Automated Decisions

There may be instances where we will process your personal information through a secure automated tool, or perform profiling and make decisions, based on such profiling, that may affect you significantly. An example of automated decision making is the approval or declining of an insurance claim. If you are unhappy about the outcome of such a decision or would like further information on how such outcome was reached, please contact 082 1952.  

HOW WE SHARE YOUR PERSONAL INFORMATION

Where applicable, we share information about you with:

  • Companies in Vodacom Group , located across the globe, including but not limited to in the European Economic Area (EEA), Egypt, India and the US, for reporting purposes and where they are involved in providing products and services that you have signed up for and where we may also share information within the Vodacom Group for administrative purposes.
  • Partners, suppliers or agents involved in delivering the products and services you’ve ordered or used
  • Companies who are engaged to perform services for, or on behalf of, Vodacom Insurance Company (RF) Limited, Vodafone Limited, or Vodafone Group which companies may be located outside of the borders of South Africa
  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement
  • Third parties for joint promotions with that third party. They’ll be responsible for their own compliance with applicable privacy laws
  • Other third parties when you are signing up to their service and it is used by them for authentication and fraud-prevention purposes
  • Third parties that we advertise with, in order to serve you advertisements online (e.g. Facebook, Google). You can opt-out of this by managing your account permissions.
  • Third parties that we use to serve you marketing material related to our products or services.

In all such instances where we may share your personal information with a third party, we will ensure that there is a lawful basis in order to do so. We will further ensure that any third party receiving personal information is bound to the appropriate agreement, ensuring that the respective third party protects your personal information in a manner that is equivalent or commensurate to our own internal policies and procedures. Any third party located outside of South Africa will be obliged to ensure their processing activities are compliant with the requirements and protections afforded in terms of POPIA.

Fraud management and law enforcement

  • We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
  • We also may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands. Your personal information shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.

Mergers and acquisitions

If we become involved in a proposed or actual merger, acquisition, or any form of sale of assets, we may use and disclose your personal information to third parties in connection with the evaluation of the transaction. Any acquiring company would have access to your personal information.

Third parties that we work with

Where you’ve purchased our products and services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to manage your insurance policy or settle your insurance claim with Vodacom Insurance Company (RF) Limited.

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don’t authorise them to use or disclose your personal information except in connection with providing their services.  We ensure that all our service providers and contractors align to our policies and requirements.

We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services.

Insurance and value-added products that you buy through your Vodacom (Pty) Ltd account

Where you buy our insurance products or a valued added products or services through your Vodacom Subscription account, Vodacom Insurance Company (RF) Limited may charge the amount directly to your bill as part of its arrangements with Vodacom Group (Charge to Bill service for mobile). As part of this, you are agreeing that Vodacom Insurance Company (RF) Limited may obtain certain personal information from Vodacom Group to fulfil the collection of fees or premiums using the Charge to Bill services.

INTERNATIONAL DATA TRANSFERS

If you are visiting this Website from a country other than South Africa the various communications will necessarily result in the transfer of information across international boundaries.

We may also need to transfer your information to other Vodafone or Vodacom Group companies or service providers in countries outside South Africa, in which case we will ensure that you are adequately notified about such transfer and the applicable data protection measures that will be applied to your personal information for the purpose of such transfer, transfer your personal information outside of the borders of South Africa, we will ensure that the third party recipient is subject to a law, binding corporate rules or binding agreement which provide an adequate level of protection for your personal information that are substantially similar to the data protection laws applicable to South Africa (i.e. POPIA).

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?

We may not retain your personal information any longer than is necessary for achieving the purpose for achieving the purpose for which your personal information was collected or subsequently processed, unless:

  • The retention of your personal information is required or authorised by law;
  • We reasonably require your personal information for lawful purpose related to our function or activities;
  • The retention of your personal information is required by a contract that we enter into with you; and/or
  • You or a competent person consents to the retention of your personal information (or the personal information relating to a child) for such a period of time.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have specialised security teams who constantly review, improve , and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.  We are required in terms of POPIA to notify you and the Information Regulator, if any of your personal information has been compromised.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company’s terms and conditions, their privacy policies and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

UNAUTHORISED THIRD PARTY ACCESS TO YOUR INFORMATION

Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods) you acknowledge that it may be accessed by unauthorised third party through no fault of our own, e.g., as a result of an illegal activity.

In the unlikely event of such access, we will notify you, where possible, via email, SMS or using the address you have provided us within a reasonable time of such occurrence or becoming aware of such an occurrence.

FAILURE TO PROVIDE YOUR PERSONAL INFORMATION

Should we need to collect your personal information by law or under the terms of a contract that we may have with you, and you fail to provide the personal information when requested, we may be unable to perform the contract we have or are attempting to enter into with you.

In such a case, we may have to decline to provide or receive the relevant services, and you will be notified where this is the case. 

YOUR RIGHTS

Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our Customer Services team.

Right to access personal information

You have the right to request a record or description of the personal information that we hold about you. This includes the right to request us to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request as an individual or an authorised third party, please visit our PAIA Manual available on our product pages (websites) here.

Right to correct personal information

You have the right to correct information held about you if it’s not accurate, out-of-date, excessive, irrelevant, or misleading. If the information we hold about you is inaccurate or needs to be updated, you can contact our Customer Service team.

Right to object to use of personal information

You have the right, in certain circumstances, to object to our processing your personal information. In order for us to provide you with products and services, we are required to process your personal information and as such the provision of your personal information is mandatory and you may not object to same in order to continue using our products or services.  For more information or to exercise this right, please contact our Customer Services team. If this relates to an automated decision performed on you (this means with no human involvement), please let us know and we will review your request. 

To opt out of marketing messages

If you no longer want to receive marketing messages from us, you can choose to opt out at any time. If you’ve previously opted in to receive personalised content based on how and where you use our network, you can also opt out at any time.

You can opt out in the following way:

  • Tell the customer care agent if you receive a marketing call
  • Contact 082 1952.

If you’re opted out of marketing, you may still receive service-related messages.

Please note: You may still receive marketing messages for up to 7 (seven) days after opting out while we update our records.

You may have received marketing from us even if you’re not a customer or have never had contact with us. This is a result of third-party marketing lists which we may acquire from time to time, stating that you have given permission to be contacted by other organisations. If you’ve registered with us to opt out of marketing from Vodacom Insurance Company (RF) Limited, you shouldn’t receive such communications. If you still do, we ask that you let us know immediately by contacting our Customer Services team. This will only stop marketing from us and not the third parties from sharing your personal information unless you contact them directly.

How to lodge a complaint

If you want to contact us about any of your rights or should you believe that we have has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with us directly. Kindly contact our Customer Care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].  If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

The Information Regulator (South Africa)

JD House

27 Stiemens Street

Braamfontein

Johannesburg

2001

Email: [email protected]

Right to restrict use of your personal information

If you feel that the personal information we hold on you is inaccurate, or you believe we shouldn’t be processing your personal information, please contact our Customer Services team to discuss your rights. In certain circumstances, for example where you contest the accuracy of your information, or where we no longer require your information for achieving its purpose but must maintain it for purposes of proof, you have the right to ask us to restrict processing.

Right to deletion

We strive to only process and retain your personal information for as long as we need to. In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold. If you feel that we are retaining your personal information longer than we need, it is worth first checking that your contract with us has been terminated, which you can do with Customer Services. If your contract with us has been terminated, we may still have lawful grounds to process your personal information.

KEEPING YOUR PERSONAL INFORMATION ACCURATE

We  take reasonably practicable steps to ensure that your personal information is complete, accurate, not misleading and up to date (having regard to the purpose for which personal information is collected or further processed).

Accordingly, we will take reasonable steps to ensure that all personal information is kept as accurate, complete and up-to-date as reasonably possible. 

We may not always expressly request you to verify and update you or your third party beneficiaries’ personal information unless this process is specifically necessary.

We, however, expects that you will notify us from time to time in writing of any updates required in respect of you or your beneficiaries’ personal information.

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Platinum Terms and Conditions

CBU

Platinum Terms and Conditions

Terms & Conditions

Vodacom Platinum programme benefits are subject to the following terms and conditions:

General

Your Vodacom cellphone number serves as your Platinum programme membership number.

Membership is valid for a period of 12 (twelve) months and is reviewed annually.

Once membership is approved the benefits will only be effective 1st of the following month.

Any and all benefits associated with Platinum programme membership are available and applicable for the year of your Platinum programme membership only.  They may not be accumulated, transferred or exchanged.

If a company is responsible for your cellphone account, it is your responsibility to ensure that benefits you receive on the Platinum programme do not contravene the company policies and procedures.

Membership of the Platinum programme will be forfeited immediately if you port to another mobile network operator.

Vodacom reserves the right to amend these terms and conditions, and where such amendment is material, Vodacom will provide you with reasonable written notice prior to implementing such a change

Premium Service Desk access

You will be routed directly to the Premium Service Desk when calling 082 1903 from the cellphone number that is registered on the Platinum programme.

Annual upgrade benefit

Effective from 1 June 2021 upgrade/new activation device issue, eligibility is 12 months from the date of the last upgrade and corporate processed.

Should your account not be in good standing, you will be automatically removed from the programme and none of the benefits will apply, including the yearly handset upgrade.

There is no administration charge associated with the annual upgrade benefit.

The range of devices available for the upgrade is dependent on your applicable price plan.

Upgrade deals with finance and/or once-of pay-in amounts, will be for your own account.

This benefit is subject to the renewal of your contract for a period of 24 months, from the date of the Upgrade and any finance deals associated to the Upgrade.

Finance deals that are selected are for 24 months. 36 months upgrade and corporate deal options are not available on the Platinum programme.

Device insurance is your responsibility.

Please remember to check your cellphone insurance after each upgrade to ensure it is insured for its replacement value. The Premium Service Desk consultants will be able to assist you.

Faulty, lost or stolen device benefits

If your cellphone is faulty or defective and requires repair, contact the Premium Service Desk to arrange to have it repaired.

Costs of the repairs are for your own account and are not covered under the Platinum programme benefits.

A courtesy loan phone can be requested for up to 30 days, while yours is being repaired. The loan phone request is subject to availability.

Should you not return the courtesy phone, you will be charged for the cost of the phone.

To qualify for the free replacement and delivery of your lost or stolen data device and/or its SIM card, your data service must have been used in conjunction with your data line number on the Vodacom network within the last 30 days.

In terms of RICA legislation, you are required to report lost and stolen mobile devices.  Notify the Premium Service Desk on 082 1903 and the consultants will assist, issuing an ITC reference number.   This reference number may be required by SAPS in order to obtain a case number, or by your insurer in the event of a claim.

Page Title
Platinum Terms and Conditions
Keywords
terms, conditions, Platinum
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Terms and Conditions
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/vodacom/terms/platinum-terms-and-conditions

Voice Note Terms and Conditions Terms and Conditions

CBU

Voice Note Terms and Conditions

Terms and Conditions

The following Terms and Conditions relate to the Vodacom Short Voice Service (SVS) and do not replace any other terms and conditions, agreements or contracts which exist between Vodacom Contract, Top Up and Prepaid customers and their Service Providers. The use of the service constitutes your acceptance of these Terms and Conditions.

How the service works

  1. The Vodacom Short Voice Service, ('the Service') is a voice-based short message service available to new and existing Vodacom Contract, Top Up and Prepaid customers.

  2. The Service will enable you, the customer, to send a short voice message not exceeding 30 seconds in duration and in your preferred language to another Vodacom customer. It will also enable you to receive the SVS from another Vodacom customer.

  3. The Service will require the use of the # key as the access key for routing the service.

  4. You will need to dial the # key, followed by the recipient's number (for example # 082 123 4567) and the Short Voice server will then invite you to leave a message not exceeding 30 seconds.

  5. The Service will be sent automatically and when the 30 second limit is reached or when you press the "call" or # button before the 30 second limit is exceeded.

  6. The recipient will then receive an alert via SMS, provided that his/her mailbox is not full, that an SVS has arrived which can be retrieved by dialling #99.

  7. You will be billed for every Vodacom SVS message that is sent.

  8. The Service will work with Twincall as well.

  9. Once the customer has listened to the SVS and disconnected the call, the message will be deleted. Messages will be played in First In First Out (FIFO) format.

  10. No call back functionality is included.

Eligibility

You must be a new or existing Vodacom Contract, Top Up or Prepaid customer in order to be automatically eligible to use the Service.

No subscription is necessary.

Charges

  1. The Service will be available to Vodacom customers at a rate of R 0.45 (Incl VAT) per SVS deposit. Retrieval of SVS messages are free of charge.

General

  1. Vodacom will use its best efforts to secure the uninterrupted supply of the Service, but will under no circumstance be liable to you for any error, delay, failure or non-availability of the Service, and you indemnify Vodacom against any damage or loss you may sustain as a result of the aforesaid.

  2. Vodacom reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service with or without notice. You agree that Vodacom shall not be liable to you or to any third party for any loss or damage occasioned by any modification, suspension or discontinuation of the Service.

  3. Vodacom has the right to change or modify these Terms and Conditions at any time with the method of notice determined by Vodacom from time to time.

  4. All information relating to the Service and published on any promotional material will form part of these Terms and Conditions.

  5. Any queries with regard to the Service can be raised with your Service Provider.

Page Title
Voice Note Terms and Conditions
Keywords
terms, conditions, voice, note
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Terms and Conditions
Page URL
/vodacom/terms/voice-note-terms-and-conditions
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