Stock Reservation Terms and Conditions

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Stock Reservation Terms and Conditions

All Vodacom (Pty) Ltd ("Vodacom") customers are able to reserve stock online with a Vodacom Shop online subject to the following Terms and Conditions:

  1. Online reservations only apply to the following services:

    1. Upgrading an existing contract

  2. To make a reservation:

    1. Visit https://myvodacom.secure.vodacom.co.za/vodacom/shopping/devices

    2. Select a device

    3. Click 'Check stock at a store near you' link on the device chose

    4. Allow Vodacom to track your location, alternatively check 'only show stores with stock'

    5. Click on reserve stock at a store and confirm reservation.

    6. An email will be send to the customer confirming the reservation

    7. The selected store will receive a notification informing them of the reservation.

    8. In the event that the customer wants to cancel the reservation. The reservation can be cancelled from the 'Cancel reservation' button in  the email.

    9. Cancellation takes place immediately once confirmed

  3. Customers are allowed to set up a reservation for a device at any point in time at a store where stock is available. Only a single reservation may be made at a store for a device. Should the store realise, upon receipt of the reservation, that the device is no longer available, it shall advise the customer promptly and proceed to cancel the reservation. Vodacom shall not be liable for claims of whatsoever nature in such instances. 

  4. The duration of the reservation is restricted to a maximum of 48 hours subject to the closing hours of the shop and expires afterwards. 

  5. Should the customer not make the reservation within the 48hours, then the reservation automatically expires and will be cancelled. Customers should reschedule a reservation if reservation has been cancelled. 

  6. Neither Vodacom nor its stores, agents or consultants shall be responsible for any loss or cancelled reservations, including reservations that were not received due to any failure of hardware, software, or other computer or technical systems. 

  7. Neither Vodacom nor any other person or party associated with the reservations and their associated companies, agents, contractors and sponsors and any of its personnel involved in this service, shall be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the stock reservation service. 

  8. Customer data collected as part of the online reservation will not be used for any other purpose than for stock reservation and in accordance with Vodacom's Privacy Policy.  Vodacom will store customer information for as long as it is legally required to. If there is no legal requirement, Vodacom will only store the collected information for as long as it is needed.

  9. If Vodacom is required by law to alter or cancel any aspect of the reservation service or to terminate it for any reason whatsoever, it will have the right to terminate the reservation service being offered, with immediate effect and without notice. In such event all participants hereby  waive any rights which they may have against Vodacom and its associated companies, agents and/or contractors.

  10. All information relating to the reservation service and published on any promotional material will form part of these Terms and Conditions.

Page Title
Stock Reservation Terms and Conditions
Keywords
terms, conditions, stock, reservation
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Vodacom Home Prepaid LTE Terms and Conditions

CBU

Vodacom Prepaid Lte Starter Pack And Price Plan

Terms and Conditions

A prepaid mobile broadband price plan that allows customers to stay connected with affordable data offers.

  1. The Prepaid LTE starter pack includes:

    Sim card
    Once-Off data bundle allocation that includes General Data and Night Owl Data

  2. The data bundle is pre-provisioned on the enclosed SIM card.
  3. The SIM card will automatically be provisioned with the Prepaid LTE price plan.
  4. Customers who purchase this Starter Pack will default onto the Prepaid LTE price plan.
  5. If the customer’s number gets deactivated, then the customer will forfeit all benefits of the starter pack.
  6. To receive your new cell phone number and activate your SIM card found in your starter pack, you must register your SIM card, in terms of the provisions of Section 40 of the Regulation of Interception of Communications and Provision of Communications Related Communications Act, 2002 (RICA).
  7. This price plan is only available to Prepaid SIMS excluding Community Service and CST Management SIMS.
Usage will be billed according to Prepaid LTE Price Plan Rates: Prepaid LTE Price Plan
DescriptionRate
Local/National SMS per 160 charactersR0.79
International SMS per 160 charactersR1.74
Out of Bundle MMS per 300KBR0.80
National Out of Bundle Voice rate (ANAT)-Per MinuteR2.09
All General Service, All VANS operators - Per MinuteR2.09
Directory Enquiries - Per MinuteR2.09
Data Out of BundleR0.29
  1. The following call types will not qualify for R2.09c call rate.
  • International roaming.
  • Premium rated calls
  • SVS calls.
  • International calls
  • VAS calls
  • Fax Out Dial
  • All balances will be available via existing balance enquiry:
  • *135#, includes Summary, Detailed and Promotional balance checks

Vodacom Prepaid LTE Data Bundles

  1. Prepaid LTE Bundles are specific to the Prepaid LTE price plan
  2. To access the Prepaid LTE bundles, a customer can dial *123# or visit the Vodapay App and follow ‘Buy Data’ journey.
  3. Night Owl data bundles can only be used between midnight 00:00 and 5:00am on any day of the week.
  4. Multiple additional once-off Data Bundles may be purchased in addition to the pre-provisioned bundle.
  5. Following rules of the order of consumption, data bundles with the shortest expiry date get consumed first.
  6. Customers can extend the validity of their data bundle by purchasing another bundle of the same validity and size before the initial bundle has expired. This will extend the validity of the initial bundle to that of the second bundle purchased.
  7. Data Transfer Rules apply. https://www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions
  8. Standard roaming rates apply.

Vodacom Prepaid LTE Voice Bundles

  1. Prepaid LTE Voice Bundles will be available to customers that have purchased the Prepaid MBB price plan.
  2. Prepaid LTE Voice Bundles can be purchased on the USSD channel *135#, My Vodacom App and Vodapay.
  3. Prepaid LTE Voice Bundles can be purchased as a once-off option, which will be valid for 30 days from and including the day of purchase.
  4. Prepaid LTE Voice Bundles can be used for calls to any network operator within the borders of South Africa and do not apply to international calls or international roaming.
  5. Prepaid LTE Voice Bundles will be deducted per second during a call, whilst the call remains active.
  6. A customer can purchase as many once-off Prepaid LTE Voice Bundles as they would like.
  7. If the customer has multiple Prepaid LTE Voice bundles, the bundles with the shortest validity will be consumed first.

Migrations

  1. All prepaid customers will be permitted to free change/migrate into and out of the Prepaid LTE price plan if free change is permitted on your respective plan.
  2. Customers on the Prepaid LTE price plan will be permitted to carry over their LTE data bundles should they choose to free change out to a different prepaid plan. Other open market bundles purchased will not be forfeited upon free changing out.
  3. Customers who migrate between the Prepaid LTE price plan and TopUp/Contract will keep their benefits.

Incoming SMS and First Incoming Call Restriction:

  1. Upon activation, all incoming SMSs and incoming calls, except for incoming Vodacom network communication, will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers.
  2. Recharging with an amount less than R10 (airtime or direct bundle purchase) will result in the continued barring of incoming SMS and incoming call services until the balance reaches or exceeds R10.
  3. Customers must understand and agree that incoming SMS reception and incoming calls will only be activated once the recharge amount meets or exceeds R10 (airtime or bundles). This requirement is once off for new customers.
  4. The customer’s balance will accumulate towards the R10 requirement. This means that if a customer makes multiple purchases less than R10, the total amount will count towards lifting the barring on incoming SMS and incoming call services.

General

  1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) to maintain consistent quality of service.
  3. Vodacom reserves the right to alter or terminate the Service to prevent a catastrophic impact on the network.
  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.
  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.
  6. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.
Keywords
Vodacom Home Prepaid LTE, Prepaid LTE, Prepaid, LTE
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Service Schedules Terms And Conditions

CBU

VODACOMS ONLINE GENERAL TERMS AND CONDITIONS FOR FIXED SERVICES

These terms and conditions, together with any quote, product specific terms, Service Schedules and Acceptable Usage Policy govern the relationship between the customer and Vodacom relating to the provision and supply of the Services and Equipment by Vodacom (Pty) Ltd (Registration number 1993/003367/07). 

By making use of the Service(s) and / or Products, you agree to be bound by these terms and conditions. 

  1. INTERPRETATION 

    1. In this Agreement unless the context indicates a contrary intention - 

      1. n expression which denotes any gender includes the other genders and a natural person includes an artificial person and vice versa; 

      2. The singular includes the plural and vice versa; 

      3. when any number of days is prescribed, same shall be reckoned exclusively of the first and inclusively of the last day unless the last day falls on a Saturday, Sunday or public holiday, in which case it shall be inclusive of the first day following the said Saturday, Sunday or public holiday; 

      4. if any provision in the definition clause is a substantive provision conferring rights or imposing obligations on a party, then notwithstanding that such provision is contained in this clause, effect shall be given thereto as if such provision were a substantive provision in the body of the agreement; 

      5. Any reference in this agreement to legislation or subordinate legislation is to such legislation or subordinate legislation at the date of signature hereof and as amended and/or re-enacted from time to time; 

      6. the head notes to the clauses to this agreement are inserted for reference purposes only and shall not affect the interpretation of any of the provisions to which they relate; and 

      7. No provision herein shall be construed against or interpreted to the disadvantage of any party by reason of such party having or being deemed to have structured, drafted or introduced such provision. 

  2. DEFINITIONS 

    1. Unless otherwise determined by the context, the following words will bear the meanings assigned to them hereunder -

      1. "This Agreement" means these General Terms and Conditions together with all Service Schedules, the Acceptable Use Policy and any other annexures, schedules and/or amendments from time to time; 

      2. "Access Codes" means usernames, passwords, email addresses and other unique identifiers allowing the Customer access to the Services; 

      3. "Acceptable Use Policy" means Vodacom's Acceptable Use Policy posted on www.Vodacombusiness.co.za, as amended from time to time by Vodacom in its sole discretion; 

      4. "Applicable Law" means law, regulation, binding code of practice, rule or requirement of any relevant government or governmental agency, professional or regulatory authority, each as relevant to (i) Vodafone in the provision/receipt of the Services and/or (ii) Customer/Supplier in the receipt/provision of the Services or the carrying out of its business. 

      5. "Business Days" means Monday to Friday, both days inclusive, but excluding officially promulgated South African public holidays that fall on or between a Monday and Friday; 

      6. "Business Hours" means those hours between 08:00 to 17:00 Monday to Friday on any Business Day; 

      7. "Commencement Date" means the date of acceptance of these terms and conditions; 

      8. "ECNS provider" means electronic communications network services providers licensed to provide those services in terms of the Electronic Communications Act 36 of 2005, other than Vodacom; 

      9. "Equipment" means equipment supplied by Vodacom to the Customer, on the basis of a loan or rental, to enable the Customer to utilise the Services; 

      10. "Group" means any corporation, company, or other entity which is (i) controlled by a Party; (ii) controls a Party; or (iii) is under common control with a Party and “control” means that more than 50% (fifty percent) of the controlled entity's shares or ownership interest representing the right to make decisions for such entity are owned or controlled, directly or indirectly, by the controlling entity. 

      11. "the Network" means the physical wireless and wired network operated and made available by Vodacom as well as a virtual network (using Multi Packet Label Switching or related technologies) operated and made available by Vodacom over its own network as well as the networks of ECNS providers; 

      12. "the Services" means the converged solutions services provided by Vodacom to the Customer pursuant to the conclusion of a Service Schedule; 

      13. "Service Schedule" means, in respect of each Service which Vodacom provides to the Customer, the Service Schedule concluded between the parties setting out, inter alia, a description of the Service, the fees payable, the service levels applicable. 

      14. "the System" means, collectively, the Network, any network provided by an ECNS provider (if applicable), the Equipment and the Customer's equipment. 

  3. COMMENCEMENT AND DURATION 

    1. This Agreement will commence on the Commencement Date and shall continue for an indefinite period unless terminated by either party on not less than 90 (ninety) days written notice of its intention to so terminate. For the avoidance of doubt, it is recorded that upon termination of all Service Schedules, this Agreement shall ipso facto terminate. 

    2. Notwithstanding any termination of this Agreement in terms of clause 3.1 above, such termination shall not affect the validity of any Service Schedule in force at the time of termination which shall continue to be of full force and effect and subject to the terms and conditions herein contained until such time as all obligations of each party vis-à-vis the other have been discharged in full. 

    3. Each Service Schedule shall commence on the date provided for therein and shall continue for the period provided for therein subject to termination as provided for therein. 

    4. Notwithstanding the provisions of clause 3.1 above, the Customer may, on not less than 1 (one) calendar month's written notice to Vodacom, cancel any Service Schedule during the initial period provided for therein, subject to payment by the Customer of the then-applicable early termination penalty. For clarity and the avoidance of doubt, individual services comprising of a Service Schedule may not be terminated without written agreement between the parties and terms applicable to such termination. 

    5. Any notice of termination by the Customer pursuant to the provisions of this clause shall not be valid where the Customer is in arrears with its payment obligations to Vodacom. 

  4. SERVICE SCHEDULES 

    1. Each Service Schedule shall be deemed to be a separate agreement on the terms and conditions set out herein and the termination of any specific Service Schedule shall not be deemed to constitute a termination of any other Service Schedule or this Agreement, all of which shall continue to be of full force and effect. 

    2. In the event of any conflict or inconsistency between a Service Schedule and the main body of the Agreement, then the provisions of the Service Schedule shall prevail. 

    3. Each Service Schedule shall be catalogued numerically for identification purposes and shall provide: 

      1. A description of the Service to be rendered; 

      2. The effective date, initial period and termination period particular to the Service; 

      3. The pricing and payment terms as well as any discounts applicable to the Service; 

      4. The Key Performance Indicators ("KPI's"), means of measurement thereof and required service levels; 

      5. Escalation procedure in the event of a fault; 

      6. Particular undertakings and terms and conditions not contained in this Agreement which pertain to the Service; and 

      7. Any other information required as provided for in this Agreement. 

  5. CHARGES AND FEES AND PAYMENT TERMS

    1. The charges and fees payable by the Customer in respect of a Service shall be specified in the relevant Service Schedule as shall the applicable payment terms and any discounts. 

    2. Where any Service is activated by Vodacom on any day of a month other than the first day, the Customer shall be charged a pro-rata portion of the monthly fees in respect of that month. 

    3. Save as expressly stated to the contrary, all prices specified in any Service Schedule shall be exclusive of: 

      1. Value-added tax and any other taxes, duties and other imposts of whatsoever nature which shall likewise, be payable by the Customer. If Vodacom is required to be registered for value added tax and any other taxes (including without limitation instances where reverse tax is applicable), duties or imports, in the territory where the Customer is a tax resident, then the Customer shall attend to such registration and make the required payments on behalf of Vodacom. The Customer shall be liable for and hereby fully indemnifies Vodacom against any penalties and/or interest levied against Vodacom in respect of delayed payments or non-compliance by the Customer with the provisions of this clause; and 

      2. service fees relating to any ECNS provider which are procured by the Customer directly and not by Vodacom either on its own or on the Customer's behalf and which are not specified in a Service Schedule, for which the Customer agrees to make payment directly to the ECNS provider on such terms as are agreed between the ECNS provider and the Customer. 

    4. If Vodacom is required to pay any withholding taxes imposed by the government or taxing authority of any country, state, province, municipality or any other government jurisdiction arising as a result of this Agreement, in the territory where the Customer is a tax resident, then the Customer shall attend to make the required payments on behalf of Vodacom. The Customer shall be liable for and hereby fully indemnifies Vodacom against any penalties and/or interest levied against Vodacom in respect of delayed payments or non-compliance by the Customer with the provisions of this clause. 

      1. Upon payment of withholding tax costs by the Customer in terms of this clause 5.4, the Customer shall, provide Vodacom with a valid tax receipt certificate issued by the relevant tax authority as evidence that the Customer has accounted to the relevant tax authority for withholding tax costs. 

      2. In the event that a double taxation treaty applies which provides for a reduced withholding tax rate, the Customer shall pay the reduced tax rate subject to the issuance of a valid exemption certificate by the competent tax authority. 

    5. The computerised accounts of Vodacom or any certificate signed by any credit manager of Vodacom shall be prima facie proof of all payments made by the Customer and the validity of all charges and fees payable by the Customer pursuant to this Agreement and of the amounts outstanding at any time by the Customer. 

    6. Vodacom may, in its sole discretion, levy interest equal to 2% (two per centum) above the prime rate of one of the 4 (four) large banks in South Africa, selected by Vodacom on any unpaid or overdue amount. In addition, should any payment instrument tendered by the Customer or amount drawn by Vodacom in terms of a debit order authority not be met by the Customer's bankers, Vodacom reserves the right, in its sole discretion, to levy a fee in regard thereto. 

  6. ADJUSTMENT OF CHARGES

    1. Notwithstanding anything to the contrary herein contained, Vodacom shall have the right, on each anniversary of the effective date of a Service Schedule, by written notice to the Customer, to vary the charges and fees payable by the Customer thereunder, on 1 (one) months' notice to the Customer, provided that: 

      1. in the case of Service which are not regulated by a regulatory authority, any increase levied by Vodacom in terms of this clause 6 shall not exceed the latest published Consumer Price Index excluding interest rates on mortgage bonds ("CPI") as published from time to time by Statistics South Africa, or any other relevant Government Agency on the anniversary date. For the avoidance of doubt, the latest officially published CPI figures immediately preceding the anniversary date will be used in the determination of such increase; and 

      2. In the case of Services which are regulated by a regulatory authority, any increase levied by Vodacom in terms of this clause 6 shall not exceed those charges and fees lodged with and approved by the regulatory authority. 

    2. Without in any way derogating from the provisions of this clause 6, Vodacom undertakes to the Customer that it shall review its charges to the Customer in the event of a downward adjustment of its tariffs in respect of the Services, to ensure that its charges to customers in respect of like Services are, in aggregate, comparative. 

  1. THE CUSTOMER'S OBLIGATIONS

    1. The Customer shall, at all times, comply strictly with all restrictions imposed on computer networks by legislation through which any information and/or data transmitted by the Customer passes. In particular, the Customer shall at all times comply with the Acceptable Use Policy. 

    2. The Customer shall not commit nor attempt to commit any act or omission which directly or indirectly: 

      1. in any manner damages Vodacom's technical infrastructure or the Network or any part thereof; 

      2.  Impedes, impairs or precludes Vodacom from being able to provide the Services in a reasonable and business-like manner; and/or 

      3. constitutes an abuse or misuse, whether malicious or otherwise, of the Services. 

    3. The Customer shall not: 

      1. Allow any person other than its personnel and authorised parties, access to the Services; and/or 

      2. Use or allow others to use the Services for any improper, immoral or unlawful purpose. 

    4. The Customer acknowledges that all or any Access Codes allocated to or created by the Customer are personal to the Customer. The Customer undertakes to maintain the security and confidentiality of Access Codes and hereby indemnifies Vodacom against any loss or damage suffered by Vodacom arising out of the disclosure by the Customer of any Access Code. 

    5. Notwithstanding the provisions of clause 7.4 above, the Customer acknowledges that all Access Codes allocated to the Customer by Vodacom are and shall at all times remain the property of Vodacom and are provided to the Customer for its use for the duration of the Service Schedule in terms of which they are allocated or created. The Customer shall not be entitled to sell, lease, transfer, assign, encumber or otherwise alienate its rights in and to such Access Codes. 

    6. The Customer acknowledges that any third party services and products accessible or used in conjunction with any Services are provided subject to the terms and conditions specified by the third party providers thereof. 

  2. THE EQUIPMENT

    1. The Customer acknowledges and agrees that all rights of ownership in and to the Equipment shall, at all times, remain vested in Vodacom and accordingly, the Customer shall not hold itself out as the owner of the Equipment, nor sell, transfer, dispose of, mortgage, charge or pledge the Equipment or permit the possession of the Equipment to be taken away from the Customer. 

    2. Notwithstanding the provisions of clause 8.1 above, all risk in and to the Equipment shall pass to the Customer on delivery thereof to the Customer and the Customer shall be liable for any and all loss, theft or destruction of or damage thereto, howsoever arising. 

    3. The Customer shall: 

      1. display in relation to the Equipment no lesser degree of care than it would had same belonged to it and shall take all reasonably necessary precautions to avoid loss, theft or destruction of or damage to the Equipment; 

      2. Not procure repair or maintenance of the Equipment by any third party without the prior written consent of Vodacom or in any other manner tamper with the Equipment;

      3. Not make any alteration or modification to the Equipment nor use the Equipment or permit the Equipment to be used for any purpose for which it is not designed or in contravention of any applicable law or regulation; 

      4. Not affix the Equipment to any land or building in such a manner as to become a fixture; 

      5. Allow Vodacom to affix or to cause to be affixed to the Equipment plates or the markings indicating the ownership of the Equipment; and 

      6. Subject to the Customer's reasonable security restrictions, allow Vodacom and persons authorised by it, at all reasonable times during Business Hours, access and entry to any premises where the Equipment is situated for purposes of inspecting the Equipment. 

    4. Vodacom shall be entitled to recover from the Customer any costs relating to repairs, replacements, adjustments or error corrections arising out of a failure by the Customer to abide by the provisions of this clause 8 and the Customer shall make payment to Vodacom in respect of such costs upon demand. 

  3. WARRANTIES 

    1. Vodacom warrants unto and in favour of the Customer that: 

      1. It has the necessary competency to fulfil its obligations as set out in this Agreement read together with the relevant Service Schedule; 

      2. The Services shall be of the industry standards in terms of quality and service and shall be rendered in a proper, professional and workman-like manner by appropriately qualified personnel; 

      3. To the best of its knowledge, no claim, lien or action exists or is threatened against Vodacom which will interfere with the Customer's rights under this Agreement; and 

      4. All regulatory licenses, permits, approvals, authorisations and consents required to perform the Services have been obtained and are valid as at the Commencement Date. 

    2. Save as expressly otherwise stated in this Agreement or any Service Schedule, Vodacom does not make any representations nor gives any warranties or guarantees of any nature whatsoever in respect of the Services (whether express, implied or tacit, by statute, common law or V1 092018 Otherwise). 

    3. Where any equipment is purchased by the Customer from Vodacom, Vodacom undertakes to cede to the Customer all warranties and/or guarantees on the equipment provided by the manufacturer and shall provide the Customer with all documentation detailing the terms and conditions thereof as well as any exclusions therefrom. 

  4. MONITORING OF CONTENT AND COMMUNICATIONS 

    1. The Customer acknowledges and agrees that in the event that Vodacom, in consultation with the Customer and in its reasonable discretion or if obliged by any applicable law, determines that any content hosted by Vodacom, published by Vodacom on the Customer's behalf or transmitted by the Customer by means of the Service ("Content") is in violation of any law or the Acceptable Use Policy, Vodacom shall be entitled to: 

      1. Request the Customer to forthwith remove such Content; 

      2. Require the Customer to forthwith amend or modify such Content; 

      3. Terminate the Customer's access, to any Service and/or suspend or terminate any Service with notice that is practicable in the circumstances; and/or 

      4. Delete, the offending Content with notice that is practicable in the circumstances; 

    2. The Customer acknowledges that any exercise by Vodacom of its rights in terms of clause 10.1 above shall not be construed as an assumption of liability by Vodacom for the Content and/or the publication thereof whether or not Vodacom has knowledge of such Content, having cognisance of the fact that Vodacom has no general obligation in law to monitor Content. The Customer hereby indemnifies Vodacom and holds it harmless against any liability, claims, fines or other penalties of whatsoever nature imposed on Vodacom by any person arising either directly or indirectly out of the Content or the publication or hosting or transmission thereof. 

    3. The Customer further acknowledges that Vodacom has certain obligations in terms of the Regulation of Interception of Communications and Provision of Communications-related Information Act concerning the lawful interception of communications and provision of information. The Customer hereby indemnifies Vodacom and holds it harmless against any liability, claims, fines or other penalties as a result of Vodacom complying with such obligations. 

    4. Sanctions and Trade/Export Control 

      1. Each Party shall, in the context of the Services: 

        1. comply with all economic, trade and financial sanctions laws, regulations, -embargoes or restrictive measures administered ("Sanctions"), as well as all trade control laws and regulations ("Trade Control Laws") enacted or enforced by the governments of the United Kingdom, European Union, United States of America and any other relevant country; 

        2. Not knowingly do anything which may cause the other Party or members of its Group to breach Sanctions; 

        3. provide such assistance, documentation and information to the other party as that Party may reasonably request, including but not limited to, end customer information, destination and intended use of goods or services; 

        4. notify the other Party in writing as soon as it becomes aware of an actual or potential investigation/breach in relation to the Applicable Laws (and in particular, Sanctions and Export controls restrictive measures) or any material change in the status of any of the parties to this agreement in respect of: 

          1.  Sanctions status e.g. the inclusion on a Sanctions list in any applicable jurisdiction (as stated in 10.4.1.1 above; 

          2. Licence or authorisation status e.g. a loss of licence/authorisation in respect of Sanctions or Trade Controls; 

        5. Have the right to terminate this agreement if any of the provisions of this clause are breached; and 

        6. Have the right to seek indemnities from the Party which has breached the relevant provisions for any direct losses incurred. 

  5. CHANGE CONTROL PROCEDURE

    1. Should either party wish to propose any change or amendment to any Service Schedule, such party shall address a written proposal to the other party detailing the desired changes or amendments. 

    2. Should the written proposal envisaged in clause 11.1 above be made by: 

      1. Vodacom, Vodacom shall detail, in such proposal, the technical impact of the proposed changes or amendments, delivery dates, cost variations, if any, and the effect on the terms and conditions of the Agreement and the applicable Service Schedule and the Customer shall revert with a written response to Vodacom's proposal within a 30 (thirty) day period; 

      2. the Customer, Vodacom shall, within a 30 (thirty) day period, revert to the Customer with a written response detailing the technical impact of the proposed changes or amendments, delivery dates, cost variation, if any, and the effect on the terms and conditions of the Agreement and the applicable Service Schedule. 

    3. No alteration or variation of this Agreement or any Service Schedule shall be of any effect unless and until agreed upon between the parties in writing. Pending agreement between the parties in respect of any variation or alteration of this Agreement or any Service Schedule, Vodacom shall provide the Services in accordance with such agreed terms and conditions that have been reduced to writing and signed by or on behalf of the parties. 

  6. NEW TECHNOLOGIES AND ADDITIONAL SERVICES 

    1. Vodacom shall provide the Services using such up-to-date technology which is made generally available to its other customers. Vodacom shall promptly notify the Customer of potential enhancements and improvements that it believes the Customer may wish to consider implementing. If the Customer learns of a potential service enhancement or improvement to an existing Service ("New Technologies/Additional Service"), provided that such enhancement or improvement is offered by Vodacom to its customers, the Customer may request information from Vodacom in order to evaluate its interest in implementing such enhancement or improvement. 

    2. Upon the Customer's request, Vodacom shall provide the indicative price, performance specifications, installation interval, or effects then known to Vodacom of any New Technologies/Additional Service. The provision of the new technology or additional services shall be subject to Vodacom standard charges and the then applicable standard terms and conditions. 

  7. DISCONTINUATION OR SUBSTITUTION OF TECHNOLOGY 

    1. Vodacom reserves the right in its sole discretion, without cost or penalty to itself, to substitute or discontinue (in whole or in part) the technology in terms of which the Services are delivered to the Customer, provided that Vodacom shall be obliged to furnish the Customer with 6 (six) months prior written notice of such substitution or discontinuation . 

    2. In the event that Vodacom elects to substitute the technology or to discontinue in part the technology in terms of which the Services are delivered to the Customer and the new technology and the partially discontinued technology has no lesser functionality or features than the substituted or partially discontinued technology, the Customer shall not be entitled to resile from this Agreement. In all other instances, the Agreement in respect of the affected Services shall ipso facto terminate upon the expiry of the 6 (six) month written notice furnished by Vodacom to the Customer pursuant to clause 

    3. Above and Vodacom shall render all reasonable assistance to the Customer in respect of the migration to an alternate provider of the affected Services. 

    4. Network Sunset: Customer hereby acknowledges and accepts that (a) certain Network technologies used to provide the Service on Vodacom Device Hardware or Customer Device Hardware may retire prior to the expiry of the contract; (b) Current Networks may be replaced by further advanced Network technologies during the term of the contract. As a result, Customer agrees that maintaining compatibility of its devices with the available Networks from time to time shall be its responsibility and any associated costs shall be borne by Customer. 

  8. SUSPENSION OF THE SERVICES 

    1. Vodacom shall be entitled, without prejudice to any right it may have in terms of this Agreement or at law, at any time and on such notice as may be reasonable in the circumstances to suspend provision of the Services or any part thereof in any of the following circumstances: 

      1. for so long as the Customer remains in breach of its obligations under this Agreement; 

      2. in the event that the quality of the Services, the System or the operation of the Network is adversely affected due to any act or omission on the part of the Customer; and/or 

      3. In the event that the Customer infringes the intellectual property rights of any third party in relation to the provision of the Services. 

    2. All liability on the part of Vodacom for any loss or damage (whether direct or consequential) incurred or for any costs, claims, or demands of any nature arising out of the suspension of the Services as contemplated in clause 14.1 above, is excluded. 

    3. Notwithstanding anything to the contrary contained herein, the Customer shall be obliged to continue to pay all charges and fees due under each Service Schedule during the period during which the Services is/are suspended and acknowledges and agrees that under no circumstances shall it be entitled to resile from this Agreement or withhold or defer payment or be entitled to a reduction in any charge or have any other right or remedy against Vodacom, its servants, its agents or any other persons for whose acts and omissions Vodacom is vicariously liable in law (and in whose favour this provision constitutes a stipulatio alteri). 

  1. INTELLECTUAL PROPERTY

    1. The Customer acknowledges that any and all of the trademarks, trade names, copyrights, patents and other intellectual property rights used or embodied in or in connection with the Services belong exclusively to and shall be and remain the sole property of Vodacom and save as set out herein, nothing contained in this Agreement shall be construed so as to confer on the Customer any copyright or other intellectual property rights in respect of any particular Services provided by Vodacom to the Customer. 

    2. The Customer acknowledges that all rights in any copy, translation, update, upgrade, adaptation or derivation of the Services including without limitation any improvement or development thereof belong exclusively to and shall be and remain the sole property of Vodacom. 

    3. The Customer shall not, in any manner, remove, alter or in any manner whatsoever, tamper with any copyright and/or other proprietary notice or legend of Vodacom, its vendors or suppliers. 

    4. Nothing contained in this Agreement shall be construed so as to confer on the Customer any copyright or other intellectual property rights in respect of any particular Services provided by Vodacom to the Customer. 

  2. INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS 

    1. Vodacom hereby indemnifies the Customer against any damages (including costs) suffered or sustained by the Customer or any third party in respect of a claim that possession or use of the Service or any part thereof ("the infringing Service") supplied by Vodacom to the Customer infringes any patent, copyright or other intellectual property rights of any third party, provided that: 

      1. the infringement or alleged infringement has not arisen by virtue of the Customer's failure to use the infringing Service in accordance with instructions given by Vodacom or from any modifications or adaptation to or alteration of the infringing Service by a third party without the prior written consent of Vodacom; 

      2.  the Customer shall have notified Vodacom as soon as practicably possible of any actual, alleged or suspected infringement and shall have made no admission of liability in respect of any such claim; 

      3. Vodacom shall have sole control of all aspects of the defence of such a claim and sole rights to any damages or any counterclaim; and 

      4. The Customer shall provide Vodacom with all such documentation, information and assistance as Vodacom may reasonably require to assist it in relation to such claim provided that Vodacom shall reimburse the Customer its reasonable costs in providing same. 

    2. If any such claim for which Vodacom is liable to indemnify the Customer under clause 16.1 above is upheld by law or in the reasonable opinion of the Customer is likely to be upheld by law, then Vodacom shall be obliged to either: 

      1. modify or replace the infringing Service or Product any part thereof to the extent that same is rendered non-infringing provided that such modification or replacement does not materially alter the performance or functionality of the infringing Service; or 

      2. To procure the right for the Customer to continue using the infringing Service. 

  3. LIMITATION OF LIABILTY 

    1. The maximum liability of Vodacom under this Agreement in respect of any claim for direct damages by the Customer in respect of any wilful misconduct and/or negligent act or omission of Vodacom or any person for whose acts and omissions Vodacom is vicariously liable in law, for any event or series of connected events, whether as a result of breach of contract, delict or any reason whatsoever, shall be limited to the total fees, excluding Value Added Tax, paid by the Customer to Vodacom in the 12 (twelve) month period immediately preceding the month in which the incident arose which gave rise to the claim. 

    2. Under no circumstances whatsoever shall any party shall be liable for any indirect, incidental or consequential damages, (including, but not limited to, damages for loss of business, profits, revenue, data, use, or other economic advantage) incurred by the other party, arising out of or relating to this Agreement and/or any Service Schedule. 

  4. CONFIDENTIAL INFORMATION 

    1. For the duration of this Agreement and a period of 1 (one) year thereafter, each party hereby undertakes to the other to: 

      1. keep confidential all information (written or oral) concerning the business and affairs of the other that it shall have obtained or received as a result of the discussions leading up to or entering into or to performance of this Agreement ("the information"); 

      2. not without the other party's written consent to disclose the information in whole or in part to any other person save those of its employees, agents and sub-contractors involved in the implementation, of this Agreement and who have a need to know the same; 

      3. To use the information solely in connection with the implementation of this Agreement and not for its own or the benefit of any third party; and V1 092018 

      4.  Protect the confidential information of the providing party using the same standard of care used to safeguard its own confidential information and agrees further to store and handle the confidential information in such a way as to prevent any unauthorised disclosure thereof. 

    2. The provisions of clause 18.1 above shall not apply to the whole or any part of the information to the extent that it is: 

      1. Trivial or obvious; 

      2. Already in the other's possession other than as a result of a breach of this clause; 

      3. Independently developed by one party prior to the execution of this Agreement; 

      4. In the public domain through no fault of the receiving party; or 

      5. is disclosed by the receiving party to satisfy the order of a court of competent jurisdiction or to comply with the provisions of any law or regulations in force from time to time; provided that in these circumstances, the receiving party shall, to the extent permitted by law, advise the disclosing party in writing prior to such disclosure to enable the disclosing party to take whatever steps it deems necessary to protect its interest in this regard; provided further that the receiving party will disclose only that portion of the information which it is legally required to disclose and the receiving party will use its reasonable endeavours to protect the confidentiality of such information to the widest extent possible in the circumstances. 

    3. Each party hereby undertakes to the other to make all relevant employees, agents and sub-contractors aware of the confidentiality of the information and the provisions of this clause 18 and without prejudice to the generality of the aforegoing, to take all such steps as shall from time to time be necessary to ensure compliance by its employees, agents and sub-contractors with the provisions of this clause 18. 

  5. ASSIGNMENT AND SUB-CONTRACTING 

    1. The Agreement is specific to the Customer and the Customer shall not be entitled to cede or assign its rights and/or delegate its obligations, either partially or entirely, to a third party without the prior written consent of Vodacom. 

    2. Vodacom shall be entitled with notice to the Customer, at any time, to cede, assign, transfer, encumber or delegate any of its rights, title, interest or obligations in terms of this Agreement to any Affiliate(s) without the Customer's consent. For the purposes of this clause 19.2, "Affiliate(s)" means any corporation, company, or other entity which is (i) controlled by Vodacom; (ii) controls Vodacom; or (iii) is under common control with Vodacom and "control" means that more than 50% (fifty percent) of the controlled entity's shares or ownership interest representing the right to make decisions for such entity are owned or controlled, directly or indirectly, by the controlling entity. 

    3. Vodacom shall be entitled to sub-contract any or all of its obligations under this Agreement without the prior written consent of the Customer. Notwithstanding that any obligations may have been sub-contracted by Vodacom under this clause 19.3, Vodacom shall be, and at all times remain, fully responsible and liable for the fulfilment of all Vodacom's obligations so sub-contracted. 

  6. TERMINATION

    1. In the event of the Customer on the one hand or Vodacom on the other (hereinafter referred to as "the defaulting party"): 

      1. committing or allowing the commission of any breach of this Agreement or any Service Schedule and failing to remedy that breach within a period of 10 (ten) days after receipt of written notice to that effect from the party not so in breach ("the aggrieved party"); and/or 

      2. repeatedly breaching any of the terms of this Agreement or any Service Schedule in such manner as to justify the aggrieved party in reasonably holding that the defaulting party's conduct is inconsistent with the intention or ability of the defaulting party to carry out the terms of this Agreement, then and in any of such events the aggrieved party shall have the right, (but shall not be obliged), forthwith to cancel this Agreement or the applicable Service Schedule (either wholly or in relation to the affected portion) or to claim specific performance, in either event without prejudice to the aggrieved party's rights to claim damages. The aforesaid is without prejudice to such other rights as the aggrieved party may have at law. 

    2. Notwithstanding anything to the contrary contained herein, either party may, without prejudice to its rights in terms of the Agreement or at law, immediately terminate the Agreement, or any Service Schedule appended to the Agreement, in the event that the other party: 

      1. Takes steps to place itself, or is placed in liquidation, whether voluntary or compulsory, or under judicial management, in either case whether provisionally or finally; 

      2. Takes steps to de-register itself or is de-registered; or 

      3. Commits an act which would be an act of insolvency as defined in the Insolvency Act, 1936 (as amended) if committed by a natural person, provided that the aggrieved party acting in good faith considers such event to be detrimental to it for sound business reasons. 

    3. Upon termination of this Agreement for whatsoever reason: 

      1.  the Customer shall no longer be entitled to use of the Equipment and will forthwith tender return of the Equipment to Vodacom who shall be entitled to enter any premises where the Equipment is located to recover same; 

      2. The Customer shall forthwith make payment to VODACOM all arrear amounts as well as all current amounts due as at the date of termination. 

  7. DISPUTE RESOLUTION AND ARBITRATION

    1. Any dispute arising out of or in connection with this Agreement shall, in the first instance, be referred for consideration and attempted resolution to the duly authorised senior management representatives of the Customer and Vodacom. 

    2. Should the representatives referred to in clause 21.1 above be unable to resolve the dispute within 7 (seven) days of same being referred to them, then they shall appoint a third party to act as a mediator (and not an arbitrator) to mediate in the resolution of the dispute. Such mediator shall be selected by the President for the time being of the Association of Law Societies of South Africa. 

    3. Should the mediation referred to in clause 21.2 above fail to resolve the dispute within 7 (seven) days of appointment of the mediator, then such dispute shall be finally resolved in accordance with the Rules of the Arbitration Foundation of Southern Africa by an arbitrator or arbitrators appointed by the Foundation. 

    4. Notwithstanding the provisions of this clause 21, neither party shall be precluded from obtaining relief on an urgent basis from a court of competent jurisdiction pending the decision of the arbitrator. 

  8. FORCE MAJEURE

    1. Neither party shall be liable to the other for inability to perform or delayed performance in terms of the Agreement, should such inability or delay arising from any cause beyond the reasonable control of such party, provided that the existence/happening of such cause has been drawn to the attention of the other party within a reasonable time of occurrence of such cause (hereinafter referred to as "a Force Majeure Event"). 

    2. For the purposes of this clause a Force Majeure Event shall without limitation of the generality of the aforegoing, be deemed to include strikes, lock outs, accidents, fires, explosions, theft, war (whether declared or not), invasion, foreign enemies, hostilities rights, civil insurrection, flood, earthquake, lightning, act of local or national Government, Martial Law or any other cause beyond the reasonable control of the party effected. 

    3. Should Vodacom be unable to fulfil a material obligation under this Agreement or any Service Schedule, as the case may be, for a period of not less than 30 (thirty) days due to circumstances beyond its control more fully set out in clauses 22.1 and 22.2 above, and be unable to provide a suitable temporary alternative to the affected Service or Service Element, as the case may be, then the Customer may terminate this Agreement or the applicable Service Schedule. 

    4. Notwithstanding anything to the contrary herein contained, as an alternative to termination in terms of clause 22.3 above, in the event of a Force Majeure Event, the Customer may, at its option, extend this Agreement or the applicable Service Schedule (whichever is appropriate in the circumstances) for a period equal to the period during which the Force Majeure Event subsists. 

  9. DOMICILIA AND NOTICES 

    1. The parties choose domicilium citandi et executandi ("domicilium") for the purposes of the giving of any notice, the serving of any process, the payment of any monies and for any other purpose arising from this Agreement, as follows: 

      1. Vodacom - Vodacom Commercial Park, 082 Vodacom Boulevard, Vodavalley, Midrand 

      2. The Customer - the address given in the SimpliQuote 

    2. Each of the parties shall be entitled from time to time, by written notice to the other, to vary its domicilium to any other address which is not a post office box or poste restante. 

    3. Any notice given by either party to the other ("the Addressee") which: 

      1. is delivered by hand during the normal Business Hours of the Addressee at the Addressee's domicilium for the time being shall be presumed, until the contrary is proved by the Addressee, to have been received by the Addressee at the time of delivery; 

      2. is posted by prepaid registered post to the Addressee at the Addressee's domicilium for the time being shall be presumed, until the contrary is proved by the Addressee, to have been received by the Addressee on the 4th (fourth) day after the date of posting. 

  10. GOVERNING LAW 

    This Agreement shall be governed, construed and interpreted in accordance with the laws of the Republic of South Africa. 

  11. RELATIONSHIP

    Nothing in the Agreement shall constitute a partnership, joint venture, agency or employment between the parties hereto, and neither party shall have the authority or power to bind, or contract in the name of, or to create a liability against the other in any way for any purpose. 

  12. BINDING ON SUCCESSORS AND RELATED PARTIES

    The terms and conditions of this Agreement shall be binding upon the assigns and/or other successors-in-title of the parties from time to time. 

  13. NON-VARIATION

    No addition to, variation, or agreed cancellation of this Agreement shall be of any force or effect unless recorded in a written document and signed by or on behalf of the duly authorized representatives of both parties. For purposes of this Agreement only a "written document" shall include any written document that is in the form, either wholly or partly, of a data message as defined in the Electronic Communications and Transactions Act 25 of 2002 excluding a data message in the form of email. 

  14. INVALIDITY AND SEVERABILITY 

    If any provision of the Agreement shall be found by any Court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of the said provision shall not affect the other provisions of the Agreement and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect. The parties hereby agree to attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision, with the retention of the economic, legal and commercial objectives of the said invalid or unenforceable provision. 

  15. WAIVER 

    1. The waiver by either party of a breach or default of any of the provisions of the Agreement by the other party shall not be construed as a waiver of any succeeding breach of the same or any provisions nor shall any delay or omission on the part of either party to exercise or avail itself of any right, power or provision that it has or may have hereunder operate as a waiver of that right or power or of any breach or default by the other party. 

    2. Any concession or relaxation of any of the terms of the Agreement that either party may make or allow the other party will not in any way compromise any or all of the rights contained herein or in law of the party making or allowing the said concession or relaxation to demand specific performance. 

  16. WHOLE AGREEMENT 

    This Agreement, together with all schedules, appendices, Service Schedules, annexures and/or amendments from time to time and any specifically referenced documents if applicable, constitutes the complete and exclusive statement of the Agreement between the Parties and supersedes all prior or contemporaneous agreements in respect of the same Services and / or Equipment, promises, representations, understandings and negotiations between the Parties, whether written or oral, with respect to the Services and Equipment specified therein. The terms and conditions of any and all schedules, appendices, Service Schedules (including any specifically referenced documents, if applicable) to this Agreement, as amended from time to time by mutual agreement of the Parties or in accordance with the terms of this Agreement, are incorporated herein by reference and shall constitute part of this Agreement as if fully set out herein.

Page Title
Service Schedules Terms and Conditions
Keywords
terms, conditions, service, schedules
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/service-schedules-terms-and-conditions

Vodacom Staff 2025/26 Competition Terms and Conditions

CBU

Staff Stand or Suite Ticket(s) Competition

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running various staff competitions where staff member(s) stand a chance to win stand ticket(s) or suite ticket(s) to various sports fixtures (s)/matches, and/ or events as advertised on Vodacom’s official internal communication platforms (the “Competition”).  

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, Tuesday 1 July 2025,
    • End date: 23h59, Sunday 31 May 2026.
  2. Prize Draws will be done at the end of each competition(s) noted closure date(s), or as communicated on Vodacom’s official internal communication platforms

Competition Prize(s)

  • The Competition Prize is: stand ticket(s) or suite ticket(s) per winner to the relevant sport fixture and / event as communicated on Vodacom’s official internal communication platforms;
  • Total number of Prizes: to be determined by Vodacom for each fixture and/or event as communicated on Vodacom’s official  internal communication platforms;
  • Value of the Prize(s) (per Prize): a maximum value of R3000 (three thousand rand) per ticket;
  • The Prize is not transferable, not exchangeable, or refundable;
  • Prize exclusions: Any and all costs that the individual may incur to attend the fixture/match. Excludes any fixtures outside of South Africa.

Eligibility

  1. The competition is only open to Vodacom staff members who are permanently employed by Vodacom and are employed by Vodacom at the time that the fixture and/or event takes place.
  2. Participants are allowed to enter the Competition once per day during the Competition period or as communicated on Vodacom’s official internal communication platforms

Valid Entry

  1. In order to stand a chance of winning in the Competition, qualifying entrants must complete all the required information on the Competition entry form. The link to the competition form will be provided.
  2. Entrants are allowed an unlimited number of entries into the Competition, subject to clause 4 above or as may be specified in the relevant internal advertisement or communication. However, a winner is only eligible to win once in the Competition.
  3. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable. 
  4. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and are eligible to win a prize based on the Competition requirements.

Prize draw

  1. The winner (or winners) will be randomly selected on or after the End Date, or a date as internally advertised or communicated, from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winner (or winners) will be notified within two (2) days after he/she has been selected and verified as a winner.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, Vodacom who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. Vodacom and its Agent will use reasonable efforts to contact the winners telephonically on the contact details provided by the participants to participate in the Competition.
  4. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
  5. The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize, and the prize will be awarded to the next selected qualifying entrant.
  6. Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
  7. Vodacom shall request the winner’s consent in writing to his / her image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after he/she has been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prizes are not transferable and right of admission is reserved

  1. No prize is transferable or exchangeable and may not be redeemed or sold for cash.
  2. If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  3. Tickets may not be sold and can lead to disciplinary and legal action taken against the staff member.
  4. Staff members attending Vodacom events as winners of staff competitions are expected and agree to conduct themselves at such events in accordance with Vodacom’s employment procedures and codes of conduct.
  5. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.
  6. Where a Prize is for an event(s) and / or experience(s):
    • It is restricted to the winner(s) of the Prize only. No additional or other/alternative guests will be allowed to enter or have access to the event(s) and/or experience(s);
    • Right of Admission to the event(s) and experience(s) is reserved by Vodacom, its Agents or Partners in respect of the event or experience;
    • Vodacom (including its Agents or Partners in respect of the event or experience) reserves the right to have a winner (and their partner and/or guest) removed from an event at any time should the behaviour or language of such winner or guest, at the discretion of Vodacom (its Agents or Partners in respect of the event or experience), be considered to constitute harassment or be inappropriate, including behaviour or language that is discriminatory or hateful on grounds such as race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth; and
    • Vodacom (including its Agents or Partners in respect of the event or experience) reserves the right to remove any winners (and their partner and/or guest) from an event at any time should their behaviour be considered to be dangerous to themselves or any other person or contravening any applicable health and safety requirements.

Prize Delivery

  1. Tickets will be sent to the winner via email to their Vodacom Staff email address.
  2. Vodacom Red Suite tickets will be delivered to the winner at the Vodacom Midrand Campus only, where the winner must receive/accept the prize.
  3. If a winner cannot accept or receive a Prize for any reason whatsoever, or if Vodacom or its Agent are unable to deliver the Prize for any reason, the Prize will be awarded to the next selected entrant.
  4. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Undertakings, limitation of liability and indemnification

  1. Event(s) and/or experience(s), to which the Competition Prize relates, may be hosted by third parties (for example, at sport stadia, theatres, convention or other centres owned by other entities). Winner(s) agree to comply with the rules and regulations applicable to events held at such premises upon entry, and as may be stipulated by the owners of such premises.
  2. Entry to any events, experiences, and venues in respect of which Vodacom may give away prizes as part of competitions on its platforms, are bound and regulated by specific event or venue-related rules and regulations, which may be determined by event or venue owners or relevant governing bodies. By participating in this competition, Competition Participants:
    • acknowledge and agree that they are bound by such event, experience, or venue rules upon entry to such premises, event or experience;
    • undertake to adhere to and comply with any and all reasonable event, experience, or venue rules and/or regulations; and
    • indemnify Vodacom, its agents, or employees from any liability associated with Competition participants/winners failure to adhere to such rules and regulations and any damages that occur as a result.
  3. Vodacom, its associated companies, partners, agents, contractors, sponsors, and personnel involved in or associated with the Competition, or a related event or experience shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition, from claiming the Prize, or attending an event or experience forming part of the Prize.
  4. Vodacom (including its Agents or Partners in respect of the event or experience) is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  5. Vodacom (including its Agents or Partners in respect of the event or experience) cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match, event or experience, and should that specific fixture, match, event, or experience be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control or at Vodacom’s discretion, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  6. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom reserves the right, in its entire discretion, to reject any participant for any reason and will not be obliged to notify participants that they have been rejected. 
  5. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  6. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  7. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom Staff Competitions 2025/26 is running various staff competitions where staff member(s) stand a chance to win stand ticket(s) or suite ticket(s) to various sports fixtures (s)/matches, and/ or events as advertised on Vodacom’s official internal communication platforms (the “Competition”).
Page Title
Vodacom Staff Competitions 2025/26 | Vodacom
Weight
0
Page URL
/vodacom/terms/competition/vodacom-staff

Home Internet Data Contract Terms and Conditions

CBU

Home Internet Tariffs Terms and Conditions

Terms and Conditions

  1. The Home Internet 5G data service (the "Service") is available as a Top Up or Contract payment type.
  2. The Home Internet 5G Data tariffs are offered in two variations: as SIM-only deal or bundled with a home router.
  3. The Service is available on 24-month and 36-month contracts or as a month-to-month contract.
  4. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value-Added Services ("VAS"), bundle purchases or out of bundle usage.
  5. On the month-to-month option, the cost of the router will be calculated over a period of 12 months, if you cancel before 12 months you will be liable for the balance of the router cost. This cost will be communicated at the time of cancellation.  The cost is calculated as monthly router rental cost multiplied by the remaining term in months divided by 12 months.
  6. After your 24 months / 36 months contract period expires, your contract will continue on a month-to-month basis until you cancel or renew your contract.
  7. On the termed contracts (24 months/36 months) either party may terminate this Agreement during the Initial Period or a Renewal Period by providing at least 20 (twenty) business days' notice to the other party in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services. Where there is Apparatus linked to the contract, a reasonable premature cancellation charge for the purposes of this clause shall mean:
    • a one-month subscription amount relating to voice, data, SMS and other Vodacom provided services
    • the pro rata charges related to the remaining months applicable to the contract term for the effective mobile device cost that is owing to Vodacom for the term of the contract remaining, and recovery of any applicable contract subsidy
    • Any amounts outstanding to Vodacom will also be added to the premature cancellation charge. In respect of the cancellation charges which Vodacom will charge where there is no Apparatus linked to the contract and the contract relates to a SIM card only package, then Vodacom will apply a cancellation charge equivalent to one month of the monthly Subscription Fee. Notice under these circumstances can be given at any point during the contract period but the 1 month notice period will be calculated from the last day of the month that notice was given in.
  8. You may provide notice of cancellation a month in advance of the cancellation by calling our Customer Care on 082 135.
  9. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.
  10. If you choose to cancel your Service after the 3rd of the month the cancellation will be pended to the end of the following month.
  11. You will retain your data allocation until the Service cancellation is effective. You are able to do a SIM-swap while on these tariffs.

Home Internet 5G Devices

  1. The Service is only compatible with selected home routers. Therefore, it is not compatible and will not work with mobile phones, dongles and/or MiFi routers.
  2. If you select a SIM-only tariff, the SIM will only work with a compatible home router. The responsibility to use a compatible whitelisted home router from Vodacom’s approved list lies solely on the customer.
  3. Currently, these are the only routers compatible with these tariffs:
    • Alcatel Linkhub HH72v 35678541
    • Huawei Sharelink B525S-65A
    • Huawei Sharelink B525S-65A
    • Huawei Sharelink B612-233
    • Huawei Sharelink B612-233
    • Huawei Sharelink B612S-25D
    • Huawei Sharelink B612S-25D
    • Huawei Sharelink B618S-22D 86263903
    • Huawei Sharelink 5G CPE PRO2 (H112-373) 86688704
    • Huawei Sharelink B535-932 86041504
    • TP Link MR600 86650104
    • ZTE MF286R 86770904
    • ZTE MF286C1 86097804
    • ZTE Sharelink MC801A 86367104
    • Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010
    • ZTE 5G FWA MC8010A 86062806
  4. If you select a SIM-only tariff, Vodacom can offer you to purchase a compatible whitelisted home router outright. If you select this option, any warranty, guarantee, customer support and service and/or education pertaining to this router can and will be offered to you from Vodacom.
  5. If you select a SIM-only tariff but choose to use your own compatible home router then, any warranty, guarantee, customer support and service and/or education pertaining to this router will not be offered to you and/or covered from Vodacom.

Contract Activation & Use

  1. This Service is available for activation via the following channels:
    • In-store (Retail & Omni-channel)
    • Saves Desk (Call Centre)
    • Vodacom Online
    • Vodacom Direct Sales
    • J4U Upgrades
    • Retail App
  2. This Service is only available for use on the 5G and 4G Vodacom network. 
  3. When you use the Service, you must insert the Home Internet 5G SIM card into one of the eligible 5G routers. Please note that the 5G routers are the only applicable routers that the Home Internet 5G SIM cards will allow connectivity onto the Vodacom network on.
  4. You are only guaranteed access to the Vodacom network in the specific area that the Service is activated on and access in any other geographic area is not guaranteed.
  5. You may change the location in which you access the Service if your new address has sufficient 5G or 4G coverage. If there is no 5G or 4G coverage in your new address, then you may have to cancel your Service and incur the Cancellation Fees.
  6. Please note that if your new address is only 4G covered, you will connect onto the 4G network at 4G related speeds.

Voice, SMS & MMS Services

  1. The Service does not include SMS, MMS and Voice services.
  2. You will only be able to receive SMSs as part of the Service.

Fair Usage Policy (FUP)

  1. Vodacom reserves the right to enforce and give effect to a FUP for purposes of managing and moderating the usage of the Vodacom Network (the “Network”), and to ensure that the functional integrity of the Network renders acceptable levels of subscriber experience for all our customers.
  2. Where a customer reaches the prescribed maximum data usage (measurable in GB) within one calendar month of their fixed-term agreement, Vodacom will stop the Service.
  3. Vodacom reserves the right to amend, vary and/or adjust the FUP from time to time for this Service, including the right to manage, protect and preserve the functional integrity and security of the Vodacom Network. Accordingly, Vodacom may take reasonable measures to optimize the efficacy and performance of the Network for all Vodacom customers, including, where only if reasonably necessary, proactively control each customer’s bandwidth usage, line-speed and overall functional experience of the Service.
  4. When you reach the FUP limit of the Home Internet service, the service will be stopped until you purchase a top up bundle, or a new allocation is given on the 1st of the new month.
  5. If you activate the Home Internet 5G Service in the middle of a calendar month the full FUP will apply, however the cost of the contract will be prorated.

  6. After you have reached the FUP on the tariff as per table 1 below and you have no other active data bundles available, the Service will be hard locked, and your data usage will be suspended.

    Table 1 : Fair Usage Policy on Home Internet plans
    Price PlanFair Usage Policy
    10Mbps price planSpeeds up to 10Mbps for usage from 0-200GB
    30Mbps price planSpeeds up to 20Mbps for usage from 0-400GB
    30Mbps price planSpeeds up to 30Mbps for usage from 0-600GB
    50Mbps price planSpeeds up to 50Mbps for usage from 0-1TB
    100Mbps price planSpeeds up to 100Mbps for usage from 0-2TB
  7. You may use out of bundle data only if you opt into out of bundle charges using the Vodacom portal/app. The out-of-bundle rate is 44c/MB.
  8. You may purchase multiple additional data bundles on the Home Internet 5G Service.
  9. The following channels will be available for additional data bundle purchases:
  • Vodacom Online (Portal and App)
  • Financial Institutions
  • Vodacom Stores
  1. If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime or credit card. If you purchase additional bundles on the Post-paid billing option, the cost of the additional bundles will be added to your monthly bill.

Data Transfer

  1. You will not be able to transfer data to other customers from the Home Internet 5G Service.

Balance View-throughs

  1. You can view your data usage on:
  • Vodacom Online
  • Customer Care systems
  • Tobi

Migrations

  1. You can migrate to any other price plan contract option and as a result of this migration you will retain all your data allocation.
  2. If you migrate to a lower price plan you will be liable for a downward migration fee.
  3. Migrations between Postpaid contracts are effective immediately and all other migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
  4. If you migrate to another price plan, your contract period for the Service will remain unchanged.
  5. You may not migrate from another data contract to the Service.

Upgrades

  1. You may upgrade into or out of the Service

Exclusions

  1. You may not use data sharing SIM cards for the Service. The data allocation for the Service cannot be used for roaming.

Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.

Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.

Page Description
Read through Vodacom's Home Internet contract terms. Check out data caps, billing, device options, cancellation policies, and usage guidelines here!
Page Title
Home Internet Contract |Tariffs Terms & Conditions | Vodacom
Keywords
home internet contract, home internet tariffs terms and conditions
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/home-internet-contract

Netflix Terms And Conditions

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Netflix Terms of Use

Netflix provides a subscription service that allows our members to access movies and TV shows ("Netflix content") streamed over the Internet to certain Internet-connected TVs, computers and other devices ("Netflix ready devices").
The Netflix service is provided to you by Netflix International B.V., a Netherlands limited liability company. These Terms of Use govern your use of our service. As used in these Terms of Use, "Netflix service", "our service" or "the service" means the service provided by Netflix for discovering and watching Netflix content, including all features and functionalities, recommendations and reviews, the website, and user interfaces, as well as all content and software associated with our service.

  1. Membership.

    Your Netflix membership will continue month-to-month until terminated. To use the Netflix service you must have Internet access and a Netflix ready device, and provide a current, valid, accepted method of payment, which you may update from time to time ("Payment Method"). Unless you cancel your membership before your monthly billing date, you authorize us to charge your next month's membership fee to your Payment Method (see "Cancellation" below). You can find specific details regarding your Netflix membership by visiting our website and clicking on the "Your Account" link available at the top of the pages of the Netflix website under your profile name.

  2. Billing

    1. Billing Cycle. The membership fee for the Netflix service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the "Billing details" link on the "Your Account" page to see your next payment date.

    2. Payment Methods. You can change your Payment Method by visiting our website and clicking on the "Your Account" link. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment Method or cancel your account, we may suspend your access to the service until we have obtained a valid Payment Method. When you update your Payment Method, you authorize us to continue charging the updated Payment Method and you remain responsible for any uncollected amounts. This may result in a change to your payment dates. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

    3. Cancellation. You can cancel your Netflix membership at any time, and you will continue to have access to the Netflix service through the end of your monthly billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month membership periods or unwatched Netflix content. To cancel, go to the "Your Account" page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing details" on the "Your Account" page. If you signed up for Netflix using your account with a third party as a Payment Method and wish to cancel your Netflix membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Netflix service through that third party. You may also find billing information about your Netflix membership by visiting your account with the applicable third party.

    4. Changes to the Price and Service Plans. We may change our service plans and the price of our service from time to time; however, any price changes or changes to our service plans will apply to you no earlier than 30 days following notice to you.

  3. Netflix Service

    1. You must be 18 years of age, or the age of majority in your province, territory or country, to become a member of the Netflix service. Minors may only use the service under the supervision of an adult.

    2. The Netflix service and any content viewed through the service are for your personal and non-commercial use only. During your Netflix membership we grant you a limited, non-exclusive, non-transferable license to access the Netflix service and view Netflix content. Except for the foregoing limited license, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.

    3. You may view the Netflix content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available to watch will vary by geographic location and will change from time to time. The number of devices on which you may simultaneously watch depends on your chosen subscription plan and is specified on the "Your Account" page.

    4. Netflix regularly makes changes to the service, including the content library. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of Netflix content. You can at any time opt-out of tests by visiting the "Your Account" page and changing the "Test participation" settings.

    5. Some Netflix content is available for temporary download and offline viewing on certain supported devices ("Offline Titles". Limitations apply, including restrictions on the number of Offline Titles per account, the maximum number of devices that can contain Offline Titles, the time period within which you will need to begin viewing Offline Titles and how long the Offline Titles will remain accessible. Some Offline Titles may not be playable in certain countries and if you go online in a country where you would not be able to stream that Offline Title, the Offline Title will not be playable while you are in that country.

    6. You agree to use the Netflix service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the Netflix service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Netflix service; use any robot, spider, scraper or other automated means to access the Netflix service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Netflix service; insert any code or product or manipulate the content of the Netflix service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Netflix service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

    7. The quality of the display of the Netflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all subscription plans allow you to receive content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD(defined as a resolution of 1080p or higher) and HDR content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching Netflix content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your Netflix ready device.

    8. The Netflix software is developed by, or for, Netflix and is designed to enable viewing of Netflix content through Netflix ready devices. The Netflix software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the Netflix and related third-party software.

  4. Passwords and Account Access.

    The member who created the Netflix account and whose Payment Method is charged (the "Account Owner") has access and control over the Netflix account and the Netflix ready devices that are used to access our service. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the Netflix ready devices that are used to access the service and not reveal the password nor details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, Netflix or our partners from identity theft or other fraudulent activity.

  5. Warranties and Limitations on Liability.

    The Netflix service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the laws of your country of residence.

  6. Class Action Waiver.

    WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND NETFLIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and Netflix agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.

  7. Miscellaneous

    1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the Netherlands.

    2. Unsolicited Materials. Netflix does not accept unsolicited materials or ideas for Netflix content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Netflix.

    3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the Netflix Help Center on our website (www.netflix.com/help). In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will control.

    4. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

    5. Changes to Terms of Use and Assignment. Netflix may, from time to time, change these Terms of Use. We will notify you at least 30 days before these new Terms of Use apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

    6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.

Page Title
Netflix Terms and Conditions
Keywords
terms, conditions, Netflix
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/netflix-terms-and-conditions

ETV Open View Data Bundles Terms And Conditions

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ETV Open View Data Bundles

Terms and Conditions

  1. The Vodacom ETV Open View 30 day Data bundles will be available from the 17th November 2021
  2. Vodacom reserves the right to terminate or change the service at any time and for whatsoever reason. Vodacom further reserves the right to amend these Terms and Conditions and where such amendment is material, Vodacom will provide you with reasonable prior written notice before implementing any such change.. You have the responsibility to at all times familiarise yourself with the Terms and Conditions as amended from time to time.
  3. The Vodacom ETV Open View 30 day Data bundles will be available via the Vodacom *135# USSD string
  4. The Vodacom ETV Open 30 day Data bundles will only be available for purchase to Open View customers with a prepaid Vodacom sim card provisioned for ETV price plan.
  5. The Bundles will be available to you through the following self-service sales channels
  6. USSD: *135#
  7. The ETV Open View bundles will be available on the ETV price plan.
  8. These bundles will be allocated with a Night Owl Data
  9. These bundles do not apply to data roaming
  10. No pro-ration is applied to the price of the Bundles, the full price and the full allocation is always applied at the time of purchase or activation.
  11. No data transfer is allowed on these bundles - The sim is locked to the dongle and Must Not be removed and inserted in a phone

Data Bundle Balance Roll- over

  1. All bundles are valid for a period of up to 30 calendar days from the date that you made the purchase (the "Validity Period").
  2. The Bundles that are not used during the Validity Period will be rolled over free of charge for the next 30 days where if unused the data will expire.
  3. If the Bundle is depleted, the applicable out-of-bundle rate will apply at the applicable prepaid price plan, should you provide consent to Vodacom to charge out of bundle rates.
  4. If the bundle reaches the Validity date and expires before the bundle is depleted, data usage will continue at Out of Bundle rates, applicable to the tariff.

Order of Consumption

  1. Order Consumption - If you have purchased more than one Bundle, the Initial bundle will be depleted first.
  2. The bundle usage will be based on the volume of data is sent and received, and not on the amount of time spent is spent connected to the internet.
  3. You may purchase multiple bundles at any given time.
  4. The Open View ETV prepaid customers will be able to purchase any other Vodacom open market offerings available to other prepaid customers. These bundles are an additional product suite that is only available to Open View Customers.

Purchase Options

  1. Airtime - Customers will be able to purchase this bundles on behalf of a Open View customer and use the Airtime in the IN wallet to pay for these bundles.
  2. Add to bill - Post paid customers will be able to purchase these bundles on behalf of a Open View customer by presenting the Open View number and add the purchase amount to their bill.
Page Title
ETV Open View Data Bundles
Keywords
ETV Open View Data Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/etv-open-view-data-bundles

Contract Renewals Terms and Conditions

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Contract Renewals Terms and Conditions

  1. Contract Renewals General Terms and Conditions
    1. The Contract Renewals Terms and Conditions detailed herein are subject to change from time to time.
    2. The Contract Renewals Terms and Conditions are subject to Vodacom Fibre General Terms and Conditions and are available on the following link:
      www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre
    3. Where there is any conflict between Vodacom Fibre General Terms and Conditions and these Contract Renewals Terms and Conditions, the Vodacom Fibre General Terms and Conditions shall prevail.
  2. Contract Renewal
    1. A contract renewal is the ability for existing Vodacom Fibre Broadband post-paid customers to renew their subscription-based contracts and consequently extend the term of such contracts for an additional period, at no charge subject to the provisions of clause 1.9.
  3. Contract Renewal Availability
    1. Contract renewals are available for Vodacom Fibre Broadband customers on both Vodacom Fibre Network and Third-Party Networks that have collaborated with Vodacom.
  4. Contract Renewal Contract Term
    1. When undertaking a contract renewal, a customer will be allowed to renew only to a 12-month or a 24-month contract term.
    2. A customer will not be allowed to renew to a month-to-month as this capability already exists and is automated.
    3.  If a customer renews their contract prior to its termination or expiry date, then the new term of the renewed contract will be inclusive of the residual period that remained prior to the expiration of the initial term of the contract. For instance, if a customer wishes to renew their existing 24-month (twenty-four) contract for an additional 24-month (twenty-four) contract, and this renewal is initiated at the beginning of, or during the 22nd month (twenty-second) of the existing contract when there are 2 (two) months remaining prior to the expiry date, such a customer shall have a renewed contract with an effective period of 26-months (twenty-six). The effective 26-month (twenty-six) term consists of the remaining 2 (two) months of the existing contract, which is added to the new 24-month (twenty-four) month period of the new contract term. 

  5. Customer contract eligibility for renewal

    The period from which a Vodacom Fibre Broadband contract becomes eligibility for renewal is as follows:

    1. From the beginning of month 10 (ten) of an initial month-to-month contract.
    2. At the beginning of, or during the 10th (tenth) month of a 12-month (twelve) contract.
    3. At the beginning of, or during the 22nd (twenty-second) month of a 24-month (twenty-four) month contract; and
    4.  At any time for a contract that was moved to a month-to-month contract after the expiration of an initial12 (twelve) or 24 (twenty-four) month contract expired.
  6. Contract renewal commencement date
    1. Provided that a customer's contract is eligible for renewal, subject to a customer not requiring a new router, such renewal shall become effective immediately, and the applicable subscription charges for the renewed contract shall be immediately applicable. For instance, if a customer wishes to renew their existing 24-month (twenty-four) contract that has a subscription plan of 100 GB (10 Mbps) charged at R599/month to an additional 24-month (twenty-four) contract that has a subscription plan of 200 GB (20 Mbps) at R799/month, and this renewal is initiated at the beginning of, or during the 22nd month (twenty-second) of the existing contract when there are 2 (two) months remaining prior to the expiry date, such a customer shall have a renewed contract with an effective period of 26-months (twenty-six). The effective 26-month (twenty-six) contract would have a subscription plan of 200 GB (20 Mbps) at R799/month. 
  7. Routers
    1. Upon the renewal of an existing Vodacom Fibre Broadband contract, a customer will not receive a new router.
    2. A contract renewal of an existing Vodacom Fibre Broadband contract extends the warranty period of the current router that is in use by the customer
    3. The router warranty period is extended by the duration to which the customer renews their Vodacom Fibre Broadband contract, i.e., if a customer renews their Vodacom Fibre Broadband contract to 12(twelve)-months, the router warranty period is extended for 12(twelve)months, and if the customer renews their Vodacom Fibre Broadband contract to 24 (twenty-four) months, the router warranty period is extended to 24 (twenty-four) months.
    4. If the customer’s current router becomes faulty or stops to function optimally, the customer will be allowed to do one router swop out at no additional cost.
    5. The customer must contact Vodacom Fibre customer care on 0821904 to request for a router swop out
  8. Router Warranty

    All routers that are made available to customers pursuant to a Vodacom Fibre Broadband subscription plan have a warranty period of 24 (twenty-four) months. Further and additional terms and conditions of the warranty are available at: https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre. Customers are required to familiarise themselves with these specific terms and conditions of the router warranty. 
    1. If the customer is using a router that is already out of warranty and has opted not to increase the router warranty period by way of contract renewal, the customer can continue to use the router out of warranty. However, if the existing out-of-warranty router becomes faulty and ceases to function optimally, then the customer bears the onus to replace the faulty router, at their cost.
    2. A new router will be under warranty from the time the customer is active on the renewed contract until the end of the 24 (twenty-four) months. 
  9. Balance of Contract (BOC)

    Should a customer choose to terminate or cancel a Vodacom Fibre Broadband contract before that same contract is eligible for renewal in terms of clause 1.5 above, a Balance of Contract payment shall become due and payable immediately by the customer. The Balance of Contract payment shall be imposed where a renewed contract is terminated or cancelled before such a contract becomes eligible for its own renewal term. The calculation of the Balance of Contract payments shall be as follows:
    1. The total amount shall be based on the payment of the monthly subscription plan charges for the remaining months of the renewed contract, which shall be inclusive of the value of the router. 
    2. The BOC will include the activation fee that was waivered when the customer renewed the contract. 
  10.  Support Channels
    1. Customer Care on 082 1904 will provide support for Contract Renewals. 
  11. Sales Channels
    1. Business partners will do contract renewals on behalf of Vodacom for Vodacom Fibre customers.
Page Description
Contract Renewals Terms and Conditions are subject to Vodacom Fibre General Terms and Conditions
Page Title
Contract Renewals
Keywords
Contract Renewals
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/contract-renewals

International Calling Terms and Conditions

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International Calling

General

  1. The following terms and conditions apply to Vodacom’s International Calling services:
  2. The international calling capability will only be made available to credit approved Contract customers. It will be made available by default to all Top Up and Prepaid customers.
  3. It is the responsibility of the customer to familiarize themselves with the applicable rates and charges for making international calls using Vodacom’s International Calling services. These rates and charges are subject to change. Always refer to the Vodacom South Africa website or alternatively contact Vodacom’s Customer Care on 082 135 for the most up to date rates and charges.
  4. Free minutes cannot be used for making international calls.
  5. Domestic promotions and discounts (i.e:Yebo4Less) do not apply for international calls made and Talking Points are not accumulated for international calls.
  6. Premium and special destinations are excluded from Standard international calling and International calling plus rates.
  7. These terms and conditions may be amended from time to time and where material changes are made, Vodacom will provide you with reasonable written notice ahead of such change(s).

Standard International Calling terms & conditions

  1. All standard International Calls are charged on a per minute basis.
  2. All standard international calls are charged on a per second basis for Lesotho Vodacom and Mozambique Vodacom.

International Calling Plus terms & conditions

  1. This permanent offer will be available from 26 May 2013 onwards.
  2. This offer is available to all customers (Contract, Top Up and Prepaid), but will not be available to Community Service Telephones (CST’s).
  3. Customers will be able to opt in to the offer for a recurring fee of R5 (Inclusive VAT)/month.
  4. Opt in will be possible for all customers using Keyword SMS (Contract customers send “World” to 123, Top Up and Prepaid customers send “World” to 100)
  5. All customers can also opt in using the USSD self-help channel via the *135# menu.
  6. Customers can opt in to the offer at any time, and the R5 opt in fee will be charged for the current month at the time of opt in and all future, recurring monthly opt in fees will be charged on the 1st day of the new month thereafter.
  7. When opt in is attempted during the middle of a month, no pro rating of the monthly fee will apply and the full R5 opt in fee will apply at the time of opt in.
  8. The monthly R5 opt in fee will be added to the bill of contract customers, and will be deducted from the airtime of Top Up and Prepaid customers.
  9. If the R5 monthly opt in fee cannot be deducted from a Top Up or Prepaid customer due to them having insufficient airtime in their account at the time the transaction is attempted, they will receive a message indicating that their opt in has failed and they should reattempt opt in again once they have recharged their account with sufficient airtime. The same applies for recurring monthly opt in transactions which fail for similar reasons.
  10. If a customer who is already opted in, attempts to opt in again, they will be informed that they are already opted in to the offer.
  11. Call sponsor does not apply to this offering
  12. Customers who are opted in to the offer, will benefit from the reduced international calling rates for the specified destinations only, for the calendar month during which they are opted in (and not 30 days from the time of opt in). The reduced international calling rate applies to the specified destinations only and will apply to both Mobile Originated Calls and Call forwards respectively.
  13. For customers who are opted in to the offer, international calls to the specified destinations will be charged on a per second basis, from the first second.
  14.  All international calls made to destinations other than the specified destinations will be charged at the existing standard international calling rates, using the existing per minute unitisation (60:60).
  15. No talking points will be awarded for any international calls made using International Calling Plus.
  16. Opt out will be possible via Keyword SMS for all customers (Contract customers send “World Stop” to 123, Top Up and Prepaid customers send “World Stop” to 100)
  17. All customers can also opt out using the USSD self-help channel via the *135# menu.
  18. Opt out is free for all customers, and will be effected for the month after the last valid monthly opt in fee deduction at the time of opt out.
  19. Vodacom reserves the right to change the list of qualifying destinations included in the International Calling Plus offer without prior notice and to change the pricing associated with each destination. It also reserves the right to cancel this offer at any time.
Page Title
International Calling Terms and Conditions
Keywords
terms, conditions, international, calling, roaming
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Page Category
Terms and Conditions
Page URL
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Vodacom Life Assurance Company (RF) Limited

CBU

Vodacom Life Assurance Company (RF) Limited: Privacy Notice

ABOUT OUR PRIVACY NOTICE AND COOKIES POLICY

Our Privacy Notice and cookies policy gets updated from time to time. Whenever we make a change, we’ll post this on our website and let you know if there is a material change.

This Privacy Notice applies to any website, application form, platform, mobile app, terms and conditions, product or service which references this Privacy Notice.  

We have revised our Privacy Notice and Cookies policy, refreshing it to ensure compliance with applicable laws and regulations relating to the processing of personal information, including but not limited to the Protection of Personal Information Act, 2013 (POPIA), the POPIA Regulations, 2018, the Electronic Communications and Transactions Act, 2002, the Constitution of the Republic of South Africa, 1996 (Constitution), the Long-Term Insurance Act, 1998, the Insurance Act, 2017, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000, the Protected Disclosures Act, 2000 (as amended by the Protected Disclosures Amendment Act, 2017), the Cybercrimes Act, 2020, and all other applicable laws, regulations, codes of practice and guidance issued and in force from time to time relating to data protection, privacy, and the processing of personal information.

Notification of changes to Privacy Notice

We are continually improving our methods of communication and adding new functionality and features to our existing products and services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time.  If and when our data protection practices change, we will update this Privacy Notice to describe our new practices.  If we do, we will notify you the next time you visit this site or interact with us through any of our other communication channels. We encourage you to check this page regularly. 

HOW TO USE THIS PRIVACY NOTICE AND COOKIES POLICY

In this Privacy Notice, we explain how we collect, use, share and protect your personal information when you use our products and services and our website and mobile app.

It is important to note that when you engage with us, you acknowledge that we require your personal information, as defined in POPIA, and need to process such personal information to provide products or services to you. In addition, we will also process your personal information for purposes of, inter alia, confirming, updating and/or enhancing our records of you. Furthermore, we may also process your personal information for additional purposes as detailed below and in other supplementary privacy policies and statements linked to specific services that you subscribe to. 

WHO WE ARE

We are Vodacom Life Assurance Company (RF) Limited.

Our registered office is Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand, 1685. We are registered in the Republic of South Africa under company number 2011/117760/06.

In this Privacy Notice:

  • “we/us/our” means Vodacom Life Assurance Company (RF) Limited ,
  • “third party” means someone who is not you or us
  • “Vodacom Group” means Vodacom Group Limited and any company or organisation in which Vodacom Group Limited owns more than 30% of the share capital
  • “Vodafone Group” means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital
  • “Personal information” refers to personal information about you as defined in POPIA and includes without limitation MSISDN information, (a unique identifier which is linked to  your mobile phone number), race, gender, nationality, marital status, age, physical or mental health, disability, language, education, identity number, telephone number, email, postal address, biometric information, and financial, criminal or employment history.
  • “Process (or processing)” means to any operation or activity, whether automated or not, concerning personal information, including: collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use, dissemination by means of transmission, distribution or making available in any other form, merging, linking, as well as blocking, degradation, erasure or destruction of information.

How to contact us

Your opinion matters to us – if you have any questions about our Privacy Notice and Cookie Policy or your privacy settings, please submit your query to [email protected] and a member of our dedicated team will respond to you. If you would like to mail us by post directly, send it to:

The Information Officer – Mr. Jacques Du Preez

Vodacom Life Assurance Company (RF) Limited

Vodacom Corporate Park

082 Vodacom Boulevard

Midrand

1685

Our principles

We are committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

Here are Vodacom Group’s core Privacy Commitments. We aim to put these commitments at the heart of everything we do.

PERSONAL INFORMATION WE COLLECT ABOUT YOU

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, how you have interacted with us even if you aren’t a customer, or what we have obtained from a third party with permission to share it with us.

To find the privacy supplements for all our products and services, please go to the 'Privacy and our products and services' section of this Privacy Portal.

We will process your personal information based on:

  • The performance of your contract or to enter into the contract and to take action on your requests. We may also need to conduct credit checks when you apply for a product or service, depending on the product or service.
  • Vodacom Life Assurance Company (RF) Limited’s legitimate business interests, for example, fraud prevention, maintaining the security of our products and services, direct marketing, and the improvement of our services. Whenever we rely on this lawful basis to process your personal information, we assess our business interests to make sure they do not override your rights.
  • Compliance with a mandatory legal obligation, including for example, insurance, accounting and tax requirements, which are subject to strict internal policies , procedures, and your right to restrict usage of your personal information, which control the scope of legal assistance to be provided. We are also required to also process your personal information pursuant to legislation including, but not limited to, the Financial Intelligence Centre Act, 2001 (FICA), the Insurance Act, 2017, the Long-Term Insurance Act, 1998, the Electronic Communications and Transactions Act, 2002, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000, and/or the Cybercrimes Act, 2020.
  • Consent you provide where we do not rely on another legal basis (referred to above). Consent may be withdrawn at any time. When you give your consent, you will be given details on how to change your mind or visit the 'Your rights' section of this Privacy Notice for more information. Please note that the withdrawal of your consent will not have any bearing or impact on our processing of your personal information up until such a withdrawal.

We will collect your personal information when you, for example:

  • Buy or use any of our products and services;
  • Complete a product or service application forms, electronically, telephonically or by way of a hard copy;
  • When you interact with us electronically by way of our website, platform, mobile apps, or social media channels which contains our products and services;
  • From employers and other contracted entities in the context of group insurance policies;
  • Register for a specific product or service;
  • Subscribe to newsletters, alerts or other services from us;
  • Contact us through various channels, or ask for information about a product or service;
  • Take part in a competition, prize draw or survey;
  • Visit or browse our website or other Vodacom Group websites;
  • Have given permission to other companies to share information about you;
  • Where your information is publicly available;
  • Are the customer of a business that we acquire; and/or
  • Visit our business premises.

Where relevant and / or required by law or our own legitimate interests as a licensed long term insurance provider, we may also collect your personal information from third-party sources, such as other entities within the Vodacom Group, such as Vodacom (Pty) Ltd, intermediaries that are representatives of us or have intermediary agreements with us. In all such instances, we will ensure that there is a lawful basis for such indirect collection activities. 

We are required to take all reasonably practicable steps to ensure your personal information is complete, accurate, not misleading and updated on a regular basis. To ensure this, we will always endeavour to obtain personal information from you directly. Where we are unable to do so, we will make use of verifiable independent third-party data sources who have the necessary authority to provide us with such information. We also collect information from certain organisations, where appropriate and to the extent we have legal grounds to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, billing calculating agencies and connected network providers.

We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures.

Understanding what you want (the use of cookies)

We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). This, in turn, helps us make our Website relevant to your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service.  We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our Website again.

Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our Website this may limit its functionalities or performance.

INFORMATION THAT WE PROCESS

The types of information we may process are, where applicable:

  • Your name, address, phone and/or mobile number, identity number, age, your date of birth, gender, nationality, occupation, information about your property or household, physical and postal address, and email address. Where you have provided us with the personal information of a third-party (for example your spouse or family member), you guarantee that such third- party has given you consent to provide us with their personal information. Where you provide us with the personal information of a person under the age of 18 years (a minor), you confirm that you have the necessary legal authority or is legally competent to provide their personal information to us. Note that we will use that information strictly in accordance with applicable laws and for insurance purposes (including assessing the terms of the insurance contract, dealing with changes to the insurance policy and/or dealing with claims).
  • In the event that you make a claim, we may also collect personal information from you about the claim and any relevant third parties. 
  • Your credit or debit card information, information about your bank account and other banking information. For example, you’ll have to give us this information when you open an account with us. We’ll collect the personal information necessary to process a payment whenever you make a purchase.  We may process information related to payments you make or receive in the context of an insurance policy or claim.
  • Online information – for example, cookies and IP address (your computer’s internet address), if you use our websites, apps and/or social media channels.
  • Contractual information – for example, details about the policies you hold and with whom you hold them.
  • Your location data. This can be precise where it uses Global Positioning System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi hotspots and you enable location-based services or features. It can also be less precise where, for example, a location is derived from your IP address or data such as a post code or name of a town or city.
  • Your correspondence with us, such as a note or recording of a call you make to one of our contact centres, a Live Chat, an email or letter sent, or other records of any contact with us.
  • Credential information – we’ll collect passwords, hints and similar security information used for authentication and access to accounts and services.
  • Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services.
  • See the 'Cookies' section for details on what we collect using cookies, web beacons and other technologies
  • Photographs and images when attending any of our events or functions or accessing premises with surveillance cameras.
  • Information we obtain from other sources, such as credit agencies, fraud-prevention agencies, and from other data providers.
  • Children information - We may process children personal information where the processing is needed to create, use or protect a right or obligation in law, such as where the child is a beneficiary of an insurance policy or an insured person in terms of an insurance policy. We are committed to complying with all applicable laws aimed at the protection of children and in particular the protection of their personal information.

We’ll also get information about how you use our products and services, such as:

  • Details of your use of the specific services or products, how such service or product is used, how often it is used and other related information.
  • Your website browsing information (which includes information about the websites you visit), and about how you use our Website or other Vodacom Group websites on your mobile or a PC.
  • The date, time and length of your internet browsing, and your approximate location at the time of browsing.

HOW WE USE YOUR PERSONAL INFORMATION

We will use, process and analyse your personal information for the following purposes:

To provide you with your services

Processing your order and providing you with your products and services

  • We have regulatory obligations, including compliance with anti-money laundering legislation, to process your personal information. This includes verifying your identity or the identity of your beneficial owner and/or controlling persons. We are also required by various laws to maintain a record of our dealings with clients.
  • In order for us to provide you with the products and services that you have requested and to notify you of important changes to such products and services, we need to collect and  use your personal information. This includes other services not included in your agreement with us , services that use information about where you are, and to contact you with messages about changes to the products or services.
  • To conclude and administer your application, which may include underwriting.
  • To execute a transaction in accordance with your request.
  • To assess, check, and process claims.
  • To meet our contractual obligations with you or take steps necessary for the conclusion of a contract with you.
  • For audit and record-keeping purposes.
  • For purposes of proof and legal proceedings.

Billing and customer care

  • To bill you for using our products and services, or to take the appropriate amount of credit from you.
  • Contact you if the billing information you provided us with is about to expire or we’re not able to take payment.
  • To respond to any questions or concerns you may have about our, products or services.

Service messages

  • We will contact you with customer service messages to keep you updated with current information about products and services you’ve taken. For example, changes to our terms and conditions.

To improve our service

Improving and innovating our products and services

  • We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics can identify you individually or link back to you in any way.
  • We conduct surveys to understand various aspects of our interaction with you, the use of our services and products and the network.

Marketing and tailoring our service to you

Marketing

  • As our customer, we will contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and we may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications. We may also, with your consent, send you newsletters or white papers and occasionally invite you to participate in market research. We tailor these messages based on the products and services you’ve bought from us in the past and we will only provide you with marketing content regarding our own products and services that are similar to or related to the products and services previously provided to you.
  • If you have given us your permission, we will also contact you to let you know about products and services of Vodacom Group companies including Vodacom (Pty) Ltd, Vodacom Financial Services (Pty) Ltd, Vodacom Payment Services (Pty) Ltd products and services and those of other companies which we think may interest you.
  • There are various ways that we may do this – including by email, post, phone, text, picture message or notifications through our apps.
  • You can control your marketing permissions and the personal information we use to tailor these communications at any time via our indicated channels.

Advertising online

  • To deliver advertising that is relevant to you, you’ll also see targeted advertising online based on the use of cookies. This is known as interest-based advertising. It can be on websites belonging to the Vodacom Group, those of other organisations as well as other online media channels such as social media sites. We may also combine data collected via the cookies with other data we have collected. If you don't want any information processed through the use of cookies, check the 'Cookies' section in this Privacy Portal. It explains how to control and opt out of cookies.
  • Remember that opting out of interest-based advertising doesn't stop advertisements from being displayed – it's just that they won’t be tailored to your interests.
  • You will also see advertising in your social media, for example in your Facebook or Twitter feed. If you don’t want to receive this advertising, go to the relevant platform’s ad settings.

Research and analytics

We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is “big” data) to uncover hidden patterns and hitherto unrevealed trends. At Vodacom Life Assurance Company (RF) Limited we take governance of big data analytics seriously. Our data scientists are required to adhere to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We also have strict rules ensuring that personal information is protected at the appropriate stage in the process.

We use our analytics to, for example:

  • Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services;
  • Frame our marketing campaigns and determine how we might personalise those;
  • Provide reports to third parties (such reports don’t contain information which may identify you as an individual). These can be to third parties such as content providers, research companies and advertisers or as part of our

Credit checks, fraud prevention and security

We will sometimes need to profile you, for credit, fraud and security purposes. When we conduct such profiling activities, we will do so in accordance with the provisions of the relevant legislation or lawful requirements.

Credit checks and ID

We will also use your personal information for identity verification purposes, for access to your account and for general account management. We sometimes supplement the information we collect about you with information from other sources (for example, home affairs, the voters roll and credit reference agencies) to assess the accuracy of the information that we hold. This is in accordance with our obligations under law as a licensed long-term insurance provider and / or an accountable institution.

Fraud prevention and security

We will process your personal and traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts or trace those who owe us money resulting from the use of our services.

Automated Decisions

There may be instances where we will process your personal information through a secure automated tool, or perform profiling and make decisions, based on such profiling, that may affect you significantly. An example of automated decision making is the approval or declining of an insurance claim. If you are unhappy about the outcome of such a decision or would like further information on how such outcome was reached, please contact:

  • O'Keeffe & Swartz - Vodacom Life Assurance Company (RF) Limited appointed administrators:

Email: [email protected].

Tel: 082 178 00

HOW WE SHARE YOUR PERSONAL INFORMATION

Where applicable, we share information about you with:

  • Companies in Vodacom Group , located across the globe, including but not limited to in the European Economic Area (EEA), Egypt, India and the UK, for reporting purposes and where they are involved in providing products and services that you have signed up for and where we may also share information within the Vodacom Group for administrative purposes.
  • Partners, suppliers or agents involved in delivering the products and services you’ve ordered or used.
  • Companies who are engaged to perform services for, or on behalf of, Vodacom Life Assurance Company (RF) Limited , Vodafone Limited, or Vodafone Group which companies may be located outside of the borders of South Africa.
  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement
  • Third parties for joint promotions with that third party. They’ll be responsible for their own compliance with applicable privacy laws
  • Other third parties when you are signing up to their service and it is used by them for authentication and fraud-prevention purposes
  • Third parties that we advertise with, in order to serve you advertisements online (e.g., Facebook, Google). You can opt-out of this by managing your cookie permissions via the applicable website where we process same.
  • Third parties that we use to serve you marketing.

In all such instances where we may share your personal information with a third party, we will ensure that there is a lawful basis in order to do so. We will further ensure that any third party receiving personal information is bound to the appropriate agreement, ensuring that the respective third party protects your personal information in a manner that is equivalent or commensurate to our own internal policies and procedures. Any third party located outside of South Africa will be obliged to ensure their processing activities are compliant with the requirements and protections afforded in terms of POPIA.

Fraud management and law enforcement

  • We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
  • We also may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands. Your personal information shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.

Mergers and acquisitions

 If we become involved in a proposed or actual merger, acquisition, or any form of sale of assets, we may use and disclose your personal information to third parties in connection with the evaluation of the transaction. Any acquiring company would have access to your personal information.

Third parties that we work with

Where you’ve purchased our products and services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to manage your insurance policy or settle your insurance claim of Vodacom Life Assurance Company (RF) Limited.

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don’t authorise them to use or disclose your personal information except in connection with providing their services.  We ensure that all our service providers and contractors align to our policies and requirements.

We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services.

INTERNATIONAL DATA TRANSFERS

If you are visiting this Website from a country other than South Africa the various communications will necessarily result in the transfer of information across international boundaries.

We may also need to transfer your information to other Vodafone or Vodacom Group companies or service providers in countries outside South Africa, in which case we will ensure that you are adequately notified about such transfer and the applicable data protection measures that will be applied to your personal information for the purpose of such transfer, transfer your personal information outside of the borders of South Africa, we will ensure that the third party recipient is subject to a law, binding corporate rules or binding agreement which provide an adequate level of protection for your personal information that are substantially similar to the data protection laws applicable to South Africa (i.e. POPIA).

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?

We may not retain your personal information any longer than is necessary for achieving the purpose for achieving the purpose for which your personal information was collected or subsequently processed, unless:

  • The retention of your personal information is required or authorised by law;
  • We reasonably require your personal information for lawful purpose related to our function or activities;
  • The retention of your personal information is required by a contract that we enter into with you; and/or
  • You or a competent person consents to the retention of your personal information (or the personal information relating to a child) for such a period of time.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have specialised security teams who constantly review, improve, and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.  We are required in terms of POPIA to notify you and the Information Regulator, if any of your personal information has been compromised.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

UNAUTHORISED THIRD PARTY ACCESS TO YOUR INFORMATION

Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods) you acknowledge that it may be accessed by unauthorised third party through no fault of our own, e.g., as a result of an illegal activity.

In the unlikely event of such access, we will notify you, where possible, via email, SMS or using the address you have provided us within a reasonable time of such occurrence or becoming aware of such an occurrence.

FAILURE TO PROVIDE YOUR PERSONAL INFORMATION

Should we need to collect your personal information by law or under the terms of a contract that we may have with you, and you fail to provide the personal information when requested, we may be unable to perform the contract we have or are attempting to enter into with you.

In such a case, we may have to decline to provide or receive the relevant services, and you will be notified where this is the case. 

YOUR RIGHTS

Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our customer services team at [email protected]. Failing which, kindly contact [email protected] for any specific rights under POPIA that you wish to exercise and / or query.

Right to access personal information

You have the right to request a record or description of the personal information that we hold about you. This includes the right to request us to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request as an individual or an authorised third party, please visit our PAIA Manual available on our product pages (websites) here.

Right to correct personal information

You have the right to correct information held about you if it’s not accurate, out-of-date, excessive, irrelevant, or misleading. If the information we hold about you is inaccurate or needs to be updated, you can contact our appointed administrators: O'Keeffe & Swartz -

Email: [email protected].

Tel: 082 178 00

Right to object to use of personal information

You have the right, in certain circumstances, to object to our processing your personal information. In order for us to provide you with products and services, we are required to process your personal information and as such the provision of your personal information is mandatory and you may not object to same in order to continue using our products or services.  For more information or to exercise this right, please contact our customer services team at [email protected]. Failing which, kindly contact [email protected]. If this relates to an automated decision performed on you (this means with no human involvement), please let us know and we will review your request. 

To opt out of marketing messages

If you no longer want to receive marketing messages from us, you can choose to opt out at any time. If you’ve previously opted in to receive personalised content based on how and where you use our network, you can also opt out at any time.

You can opt out in the following way :

  • Dial *135*181# to use our USSD Opt-Out functionality;
  • Contact the Privacy Office at [email protected];
  • Contact our appointed administrators: O'Keeffe & Swartz -

Email: [email protected].

Tel: 082 178 00

If you’re opted out of marketing, you may still receive service-related messages.

Please note: We will strive our best to ensure your opt-out request is actioned and updated in our systems as soon as reasonably possible. You may still receive marketing messages after opting out while we update our records, however, should this persist for more than 1 day after requesting an opt-out, kindly contact us at [email protected] so that we can urgently investigate and action same.

How to lodge a complaint

If you want to contact us about any of your rights or should you believe that we have used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with us directly. Kindly contact the customer care team at [email protected]. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].  If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

The Information Regulator (South Africa)

JD House

27 Stiemens Street

Braamfontein

Johannesburg

2001

Email: [email protected]

Right to restrict use of your personal information

If you feel that the personal information we hold on you is inaccurate, or you believe we shouldn’t be processing your personal information, please contact our customer care team or [email protected] to discuss your rights. In certain circumstances, for example where you contest the accuracy of your information, or where we no longer require your information for achieving its purpose but must maintain it for purposes of proof, you have the right to ask us to restrict processing.

Right to deletion

We strive to only process and retain your personal information for as long as we need to. In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold. If you feel that we are retaining your personal information longer than we need, it is worth first checking that your contract with us has been terminated, which you can do with Customer Services. If your contract with us has been terminated, we may still have lawful grounds to process your personal information.

KEEPING YOUR PERSONAL INFORMATION ACCURATE

We  take reasonably practicable steps to ensure that your personal information is complete, accurate, not misleading and up to date (having regard to the purpose for which personal information is collected or further processed).

Accordingly, we will take reasonable steps to ensure that all personal information is kept as accurate, complete and up-to-date as reasonably possible. 

We may not always expressly request you to verify and update you or your third party beneficiaries’ personal information unless this process is specifically necessary.

We, however, expects that you will notify us from time to time in writing of any updates required in respect of you or your beneficiaries’ personal information.

Page Description
Life Assurance Company Our Privacy Notice and cookies policy gets updated from time to time. Whenever we make a change, we’ll post this on our website and let you know if there is a material change.
Page Title
Vodacom Life Assurance Company | Vodacom
Keywords
Life Assurance Company
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/privacy-policy/life-assurance-company
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