Vodacom Value Added Products Terms and Conditions

CBU

Vodacom Value Added Products

Terms and Conditions:

These are the terms and conditions for your Value Added Product(s). It is important that you read and keep this document in a safe place. This value added product is brought to you by Vodacom Insurance Company (RF) Limited ("Vodacom") in conjunction with Digicall South Africa (Pty) Ltd, who will be administering the benefits and services for your value added product(s).

By accepting these terms and conditions, you are acknowledging that:

  1. You have accepted the option to activate the value add product(s) and that you understand all the features, benefits, limitations and costs associated with the value added products you have selected.

  2. You give Vodacom permission to add a monthly fee to your Vodacom contract bill. 

  3. All value added products are optional and you have agreed to the terms and conditions exceptions and limits stated in this document.

Cancellation

You can your cancel your value added product(s) by calling 08217800 and selecting option three (3) for value added products.

How to Claim

To claim for any of the benefits or services listed under your value added product(s), please contact our helpline on 082 17 800 and select option 3 for value added products.

Queries and complaints regarding any of our value added products may also be submitted to us via our helpline on 082 17 800

General

  1. Vodacom reserves the right to suspend any of its value added products and its benefits in its sole and absolute discretion, including when any fraudulent activity is suspected, and if the outcome of an investigation proves that fraudulent activity did occur, Vodacom shall be entitled to terminate the products and/or benefits.

  2. Vodacom may amend, modify or otherwise change these terms and conditions or the monthly service fees payable in its sole and absolute discretion subject to 30 days written notice to you. By continuing to use any of the value added products, you agree and understand that you will be bound by the amended terms and conditions. You agree and understand that it shall be your responsibility to keep up to date with these terms at all relevant times.

  3.  Vodacom has the right to withdraw, or shorten the duration of any of its value added products in its sole and absolute discretion and will notify customers if it chooses to do so. Customers will not have a claim against Vodacom in this event.

Terms of Use for the Value Added Products

  1. Vodacom provides the value added products to Vodacom customers in conjunction with Digicall South Africa (Pty) Ltd and its duly authorised partners and/or third-party service providers and, subject to these terms and clause 3 in particular, shall make the full benefits of the value added products available to you once you have signed up /registered for or have agreed to activate the value added products. By using any of the value added products you are deemed to have accepted these terms and conditions and agreed to abide by them.

  2. The value added products are available as a recurring service to Vodacom contract customers only.

  3. The value added products will be charged on the contract customers' Vodacom monthly bill.

  4. By signing up for any of our value added products you give us your informed and explicit consent and authorize us to process your personal information, locate your mobile phone device and share your location and personal information with our duly authorised partners and/or third party service providers to enable us to provide the valued added service to you. All your relevant personal information will be processed in accordance with our information security processes and information processing policy according to the POPI Act.

  5.  By signing up and/or activating any of our value added products, you acknowledge and agree to be bound by the following conditions of use:   

    1. You must ensure and you acknowledge that it is your responsibility that your account with Vodacom is active, up to date with repayments and has a sufficient credit balance available to enable the monthly service fee for the value added product to be debited to your account. In the event that the debit of the monthly service fee to your account is unsuccessful we may suspend, limit and/or cancel your use of, subscription and/or access to the value added product. Vodacom (hereinafter "we", "us", "our" and/or "ourselves") are hereby absolved of any liability in this regard;

    2. You hereby give your informed and explicit consent for your account with Vodacom to be debited with the monthly subscription fee for provision of the value added product.

  6. Vodacom shall not in any way or form be held liable for unavailability of the value added service due to non-payment of the monthly service fee by yourself.

  7. The value added products may not be used for any purpose other than for your personal non-commercial purposes. The product may not be used in a manner that would bring our business into disrepute. Furthermore, our value added products may not be used for unlawful purposes or in a manner which infringes our rights or the rights of any other person.

  8. We shall be entitled to terminate these terms and conditions immediately if you commit any material breach of any term of these terms and conditions. No waiver by us of any breach of a provision of these terms and conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

  9. The territory in which any of our value added products shall be available to you is limited to the area within the borders of the Republic of South Africa (“territory”) unless stated to the contrary herein.

Vodacom Value Added Products Breakdown

ROADSIDE ASSISTANCE

Services

We will provide immediate access to a team of dedicated case managers, together with a national complement of accredited assistance service providers who will assist with roadside emergencies. This is only applicable when the service is requested through us. 

The Services Include:

Flat Battery: We will arrange to have the vehicle jump started. This service is offered whether the vehicle breaks down at home or on the road. Vehicles under warranty will be towed to the nearest franchise dealer.

Keys locked in Vehicle: We will arrange for a locksmith to open the vehicle and retrieve the car keys. If the locksmith cannot resolve the problem at the scene, additional costs of towing or repairs are not covered.

Flat Tyre: We will arrange to have the tyre changed using the spare tyre. In the event that there is no spare tyre, a tow truck can be arranged for client's account. These services are offered whether the vehicle breaks down at home or on the road.

Run out of fuel: We will arrange for fuel to be delivered to the client. We will supply up to 10 litres of fuel. This is limited to 1 incident per annum. Additional fuel can be arranged at client's cost.

Mechanical and Electrical Breakdown: The service provider will tow a vehicle to the nearest franchised dealer (if under warranty) or to the nearest repairer. These services are offered whether your vehicle breaks down at home or on the road.

Storage: We will arrange at the clients cost for the safe storage of the vehicle overnight or weekend where necessary. On the next working day, the vehicle will be relocated to the nearest approved dealer or repairer. Only the first tow covered. Additional tows are for the client's account.

Transmission of Urgent Messages: We will relay messages of delay or changed arrangements to a nominated family member, employee or business colleague at your client's request.

The roadside assistance benefits are limited to the specified vehicle and driver whose details are captured at date of sale.

The benefits listed under Roadside Assistance are limited to a single incident per annum per benefit type i.e. one jump start, one Tyre change per annum.

Please Note: Parts and repairs are not included.

VODACOM HOME ASSISTANCE

Services

Home Assistance programme provides assistance to you when you are involved in a

Home Emergency. A Home Emergency means any sudden, unexpected and/or unforeseen event at your home requiring the immediate and/ or urgent services of a domestic tradesman to limit/ minimize or prevent further damage to the home.

This benefit is restricted to home emergencies and only applies to your eligible premises/primary place of permanent residence or eligible premises, within the Republic of South Africa and used for domestic purposes, including outbuildings. The eligible primary residence is captured at the date of sale.

Emergency Services Notification and Call-out: At your request our Assist Call Centre will relay a notification of emergencies to the Police, Traffic, Fire Brigade, Ambulance, Security or any other emergency service provider.

Mobile Notification Services:

  • As a member you will receive an SMS notifying you of the update on your active case. The below details will be sent to your mobile phone after lodging a case:

  • Name of Primary Case Manager

  •  Reference Number (ease of calling in and enable anyone of the Assist Agents to intervene or provide further details to the caller member)

  •  Once a Service Provider has been appointed, the responding Service Provider details will be sent along with the ETA

  • Any changes made to the case (new Service Provider, additional requests - breakdown, needs a tow etc.)

  • If there is a shift change, the details of your New Case Manager will also be sent

*Please note that each benefit will be managed on an individual basis and is highly dependent on traffic, weather and correct information received i.e. address or area of incident.

Services Rendered:

The Home Assistance programme shall entail the following emergency services to customers:

  1. Plumbers

  2. Glaziers

  3. Electricians

  4. Locksmiths

  5. Tree Felling

  6. Beekeepers

  7. Pest Controllers - Borer Beetle /Thatch Lice/ Dust Mites/ Cockroaches /Fleas Fish Moths/ Ants/ Ticks / Bedbugs/ Rodents - ONLY

Please note that the benefit excludes maintenance (Of any kind)

Plumbers:

Assistance shall be provided to customers in circumstances where they have requested access to the service where the emergency is any of the following:

  • Visible burst water connections and pipes

  • Blocked drains, toilets, baths and sinks, causing further damage to the home Emergency Geyser overflow, valves (Latco and pressure release) causing loss of hot water and pressure-release problems

Glaziers:

Glazier assistance is a 24-hour help line, offering assistance were a service provider is dispatched to ensure that damaged building glass can be professionally replaced

  • Broken or badly cracked window panes which could result in access to the residence

  • No materials are covered as this is for the clients account (the actual glass etc. is for the client's account)

Electrician:

Assistance shall be provided to customers in circumstances where they have requested access to the service where the emergency is any of the following:

  • Distribution boards, circuits, main cables causing power failure

  • Earth-leakage relays causing power failure

  • Geyser connections, and elements, causing 100% power failure

  • Plug points causing 100% power failure

  • Light fittings or switches causing 100% power failure

  • Lightning strikes on wiring causing 100 % power failure

  • Multiple burnt connections on wiring or plug points causing 100% power failure

  • Connections to all electrical motors (e.g. electric gate motor) causing 100% power failure

Locksmiths:

  • If keys are broken off or lost for a main entrance or exit of the house (This includes outbuildings)

  • If a person is locked inside the house or any room within the house

Exclusions:

Burglary incidents (the member will be assisted, but is liable for the cost); and garages; Padlocks; Replacing of damaged locks (the member will be assisted at his / her own expense); Business premises (Business premises - Only applicable for Office Assistance)

Additional Benefits also included are:

  • Tree Fellers/ Bee Keepers and Pest Controllers - paid for up to the per incident limits only and only within day light hours

  • Should a break in occur, Security assistance and guarding services will be provided at the members request. This will be for the members own account

Estimated Service Times:

Urban Areas = average response time is 35 to 80 min (from time of dispatch - 40km to 100km) with the potential of extended response time on weekends only

 Rural Areas = average response time is 80 - 240 min (from time of dispatch - in excess of 100km)

VODACOM HOME DRIVE / TAKE ME HOME

Service:

The service includes automated SMS communication services, which will SMS the beneficiary on the afternoon of their booking so that, should they wish to change their collection detail. The driving team consists of a back-up driver and vehicle, and lead driver who will drive the beneficiary home in their own vehicle or if preferred, in the vehicle dispatched. The back-up driver will follow and collect the lead driver from the beneficiary's house.

*This service is available subject to availability in peak periods (Digicall South Africa (Pty) Ltd to define peak period based on stats e.g. New Year's Eve & Friday nights etc.) Service is limited to a 4-passenger vehicle including luggage suited to the vehicles maximum capacity* Passenger vehicles larger than a 4-passenger vehicle are excluded from this service offering.

Service Centres:

  • Johannesburg

  • Pretoria

  • Cape Town
  • George
  • Port Elizabeth
  • Durban East
  • London
  • Nelspruit
  • Bloemfontein

Number of incidents covered is dependent on the package agreed. The benefit includes Home Drive trips to a radius of 50km per incident. Any additional kilometres travelled will be charged at R11.00 per km. Should the beneficiary require additional trips, which are in excess of their annual trip entitlement, the call centre will facilitate the booking on a beneficiary to pay basis.

Additional passengers/ drop off:

Service is available to a valid beneficiary and limited to their specified vehicles only. Up to 4 additional passengers can be transported at no cost provided that the entire trip is no longer than 50km and takes no longer than 1 hour and are ALL transported to one/main booked address. An additional cost of R50.00 per additional /unplanned drop off will be charged. This arrangement needs to be discussed and authorised by our call centre to ensure efficient planning and upfront payment (warding off the potential threat to our drivers, when carrying cash).

Cancellation Fees:

  • 2 hours prior to booked collection time - Rnil

  • 1 hour prior to booked collection time - R160.00

  • Less than 1 hour -R320.00

VODACOM HOME SECURITY ASSIST

Service:

In the event of a home invasion or a vehicle stuck in an unsafe area, Home Security Assist will send a guard to stay by your side until help arrives

Vodacom home security assist

In the event of a Home Invasion or a vehicle break down in the night in an unsafe area, Home Security Assist will assist to alleviate some of the trauma suffered by the victims. If your windows or doors are broken and you feel unsafe, Home Security Assist will send a professional guard to secure your home.

Activation

In the event of a home invasion contact our call centre or activate the emergency number that is pre -programmed on your phone. We will send a Guard to protect you and your property.

If your doors or windows are broken for any reason such as hail, storm or even a cricket ball, Home Security Assist will send a guard to protect your home.

Estimated Service Times:

Urban Areas = average response time is 35 to 80 min (from time of dispatch - 40km to 100km) with the potential of extended response time on weekends only

Rural Areas = average response time is 80 - 240 min (from time of dispatch - in excess of 100km)

Limits

The benefit is limited to 6 (Six) hours per incident. Thereafter the guard is available on a member to pay basis at R1050 per 12 hour shift.

 

 

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These are the terms and conditions for your Value Added Product(s). It is important that you read and keep this document in a safe place
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Vodapay Vending Terms and Conditions

CBU

Vodapay Vending Terms and Conditions

1. ACCEPTANCE AND DURATION

1.1. By electronically accepting the Terms and Conditions, the Reseller hereby confirms that they have read and understood the meaning and effect of its corresponding rights and obligations.

1.2. These Terms and Conditions will become binding upon both Parties when the Reseller accepts them on the digital channel on which they appear and shall remain in force and effect until terminated in terms of the provisions set below.

1.3. These Terms and Conditions may be terminated:

1.3.1. by either Party on Calendar Month written notice to the other Party; or

1.3.2. if the Resellers has committed a material breach.

2. DEFINITIONS AND INTERPRETATION

2.1. The following terms have the following meanings, namely:

2.1.1. Applicable Laws means all applicable laws, rules, codes, regulations, and formal regulatory guidelines and standards, made by a Regulator, legislature or other public authority with binding effect in force from time to time (construed having regard to related guidance and codes of practice issued or approved by a Regulator or other public body) and applicable to a Party and relevant to this Terms and conditions;

2.1.2. Business Day or Business Days means any day other than a Saturday, Sunday or a public holiday recognised as such under the Public Holidays Act 26 of 1994 as amended from time to time;

2.1.3. Calendar Month means each of the twelve named periods into which a year is divided, commencing on the 1st day of that month and ending on the last day i.e. the 28th; 29th; 30th or 31st day as the case may be;

2.1.4. Confidential Information means, in relation to a party, any information of a confidential and/or commercially sensitive nature, howsoever obtained or received and whether or not marked confidential, including (i) all records, files, analysis, documents, software, computer or electronic data disks or tapes, test data, printouts, processes, designs, file layout, technical bulletins, manuals, diagrams, formulas, research, inventions, patents and discoveries reasonably related to the Parties’ businesses or products and services of the Parties that have not been publicly released, (ii) technical, financial, business plan or customer information, including standard periodic financial statements and analyses, budgets, tax returns, benefit and compensation plans, customer list(s) and contact names, functional and technical specifications; and (iii) other valuable information disclosed by one of the Parties to the other, in whatever form;

2.1.5. Customer means the consumer that purchases the Product from the Reseller;

2.1.6. Force Majeure means any circumstance not within a Party's reasonable control including acts of God, flood, drought, earthquake or other natural disaster, an event of fire, lightning, explosion, flood, hurricane, act of God, war, terrorism, civil disorder, epidemics, plagues, any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the Party seeking to rely on this clause) provided in all cases that the Affected Party has taken all steps and precautions which could reasonably be expected for it to have taken in order to prevent such act or event occurring and in order to mitigate and minimise the effects of the event;

2.1.7. Infrastructure means information technology and telecommunications infrastructure and systems, including computer and telecommunications networks, equipment, hardware, software, middleware, firmware, data, databases, peripherals, terminals and components;

2.1.8. Intellectual Property means all intellectual property rights of whatever nature (whether registered or unregistered) including, without limitation, all rights of copyright; compilations, collections and databases; computer programs (including the source and object code thereof); mask works, invention rights, patents; trademarks; designs; know-how; trade secrets, internet domain names and/or web site addresses; applications for registration of any of the foregoing and the right to apply for registration, and all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world;

2.1.9. Parties means VPS and the Reseller and “Party” shall refer to either of them as determined by the context;

2.1.10. Personnel means the individual partners, directors, officers, employees, representatives, agents, independent contractors, subcontractors, suppliers, advisors, licensors, product providers and service providers of a Party;

2.1.11. Products means the bill payment and prepaid products and other products that the Reseller shall be able to purchase using the Vodapay System from time to time in terms of these Terms and Conditions as set out in Annexure A of these Terms and Conditions and as designated by VPS;

2.1.12. Product Terms means the terms and conditions relating to each Product that are set out in Annexure A of these Terms and Conditions;

2.1.13. Reseller means the person that makes use of the Vodapay System;

2.1.14. Supplier means a third party that supplies the Products to the Reseller;

2.1.15. Terms and Conditions means the terms and conditions set out in this document together with any Product Terms;

2.1.16. Vending Fee means a fee prescribed by VPS and payable by the Reseller for using the Vodapay Vending Account;

2.1.17. Vodapay System means any Infrastructure that may be provided by VPS from time to time to enable the Reseller to access and sell the Products;

2.1.18. Vodapay Vending Account means an account created and prefunded by the Reseller on the Vodapay System for the purpose of purchasing Products;

2.1.19. Voucher means the electronic vouchers supplied by VPS to the Reseller that are offered as a prepaid certificate and used to redeem Products supplied by the Supplier

2.1.20. Voucher Validity Period means the period in which the Voucher shall be valid to use on the Vodapay System to purchase Products which period shall be 3 (three) years from the date that the Reseller purchases the Voucher or any other period as may be prescribed by the Applicable Laws;

2.1.21. VPS means VPS the company with registration number 2007/010688/07;

2.1.22. VPS Bank Account means a bank account opened and managed by VPS as identified by VPS to the Reseller from time to time;

2.1.23. VPS Intellectual Property means all Intellectual Property owned or used by VPS at any time;

2.2. Clause headings are simply for convenience and are not relevant in the interpretation thereof.

2.3. Any reference to a natural person shall, where relevant, shall hereby also include a legal entity and vice versa.

2.4. Unless a contrary intention appears, words importing: any one gender include the other two; the singular includes the plural (and the converse shall apply); natural persons include legal entities (corporate or unincorporated) and the state (and the converse shall apply).

2.5. References to a statutory provision include any subordinate legislation made from time to time under that provision and any modification or re-enactment of such provision, as far as such modification or re-enactment applies, or is capable of applying, to these Terms and Conditions or any transaction entered into in accordance with these Terms and Conditions.

2.6. If a definition imposes substantive rights and obligations on a Party, such rights and obligations shall be given effect to and shall be enforceable, notwithstanding that they are contained in a definition.

2.7. if there is any conflict between any definitions in these Terms and Conditions then, for purposes of interpreting any clause of the terms and conditions or paragraph of any Annexure, the definition appearing in that clause or paragraph shall prevail over any other conflicting definition appearing elsewhere in the Terms and Conditions.

2.8. No rule of construction shall be applied to the disadvantage of a Party to these Terms and Conditions because that Party was responsible for or participated in the preparation of these Terms and Conditions or any part of it.

2.9. The rule of construction that if general words or terms are used in association with specific words or terms which are a species of a particular genus or class, the meaning of the general words or terms shall be restricted to that same class (i.e.the eiusdem generis rule) shall not apply.

2.10. The words "include" and "including" mean "include without limitation" and "including without limitation". The use of the words "include" and "including" followed by a specific example or examples shall not be construed as limiting the meaning of the general wording preceding it.

2.11. Unless otherwise provided, any number of days prescribed shall be determined by excluding the first and including the last day or, where the last day falls on a day that is not a Business Day, the next succeeding Business Day.

2.12. Where the day upon or by which any act is required to be performed is not a Business Day, the Parties shall be deemed to have intended such act to be performed upon or by the next succeeding Business Day.

2.13. Any provision in these Terms and Conditions which is or may become illegal, invalid or unenforceable in any jurisdiction affected by these Terms and Conditions shall be ineffective to the extent of such prohibition or unenforceability and shall be treated as having not been written (i.e.pro non scripto) and severed from the balance of these Terms and Conditions without invalidating the remaining provisions of these Terms and Conditions or affecting the validity or enforceability of such provision.

2.14. The expiration or termination of these Terms and Conditions shall not affect such of the provisions of these Terms and Conditions which by their nature, or which are expressly provided to, operate after any such expiration or termination, or which of necessity must continue to have effect after such expiration or termination, notwithstanding that the relevant provisions themselves do not provide for this. Without derogating from or limiting the foregoing, clauses which are by their nature intended to endure beyond the termination or expiration of these Terms and Conditions shall continue in full force and effect after expiration or termination of these Terms and Conditions.

2.15. Technical terms that are not defined in this clause2 have the generally understood meaning in the financial services industry.

3. THE VODAPAY SYSTEM

3.1. In order to access the Vodapay System, the Reseller must be successfully onboarded, as a Vodacom point of sale (POS) merchant, on the Vodacom SMME portal and accept the POS terms and conditions.

3.2. VPS shall advise the Reseller on how to access the Vodapay System depending on the device that the Reseller will receive.

3.3. The Reseller will be required to accept these Terms and Conditions when accessing the Vodapay System in order to access any of the Products.

3.4. The Products and all Product Terms shall be made available to the Reseller on the Vodapay System.

3.5. VPS reserves the right to amend any of the Products and Product Terms on the Vodapay System by notifying the Reseller on the Vodapay System. It is the Reseller’s obligation to familiarise itself with any amendments to the Products and/or the Product Terms prior to using the Product.

3.6. The Reseller shall activate and maintain a Vodapay Vending Account.

4. PRODUCT TERMS

4.1. The Reseller is required to accept the Product Terms prior to accessing or using any of the Products.

4.2. VPS may add Product Terms as and when new Products become available on the Vodapay System and will make the Reseller aware of such amendments or updates.

4.3. The Product Terms together with any amendments thereto shall be incorporated into these Terms and Conditions upon acceptance by the Reseller.

5. DORMANCY

5.1. If the Merchant does not use the Acquiring Service the Merchant procured from VPS for 2 (two) consecutive Calendar months, the Merchant’s Acquiring Services will be regarded as dormant. VAS comes as part of a value add but the acquiring ruling takes precedence.

5.2. When the merchant service is dormant, VPS reserves the right to do the following:

5.2.1 suspend the Service and products immediately without prior notice, which means that the Value-Added Services will be automatically deactivated.

5.2.2. terminate the Agreement immediately without prior notice and without prejudice to any other rights in law.

5.2.3. hold the Merchant liable and debit the Merchant's Bank Account and apply set-off for all Fees and VPS may further rely on any of the remedies available by law.

6. VOUCHERS

6.1. The Reseller shall purchase a Voucher on the Vodapay System.

6.2. The Reseller shall be able to buy Products from the Supplier up to the value of the Voucher it may have from time to time by means of electronic funds transfer into the VPS Bank Account using a unique Reseller reference number and payment methods indicated to the Reseller in writing.

6.3. The Reseller shall only be able to redeem the Voucher by purchasing the Products on the on the Vodapay System.

6.4. All Vouchers shall be valid for the Voucher Validity Period after which the Voucher shall expire and shall not be capable of being used to purchase Products.

6.5. The Reseller shall not be entitled to any refund of a value of a Voucher that is expired. The Reseller acknowledges that it shall forfeit all balances of Vouchers that are not redeemed within the Voucher Validity Period.

6.6. VPS shall not be liable for any Vouchers that the Reseller may have purchased in error. VPS shall also not be held liable for any incorrect information that the Reseller may supply when purchasing the Vouchers.

6.7. The Reseller shall be able to purchase Products on the Vodapay System that are less than the total value of the Voucher in which case the balance of the Voucher shall remain valid for the remainder of the Voucher Validity Period.

6.8. The Reseller may purchase more than one Voucher at any given time and the cumulative balance of all Vouchers shall be displayed via on the Vodapay System from time to time.

6.9. The Vouchers shall be non-transferable and can only be redeemed by the Reseller that purchased the Voucher.

7. TRANSACTION PROCESSING

7.1. The Reseller shall offer the Products set out in Annexure A to the Customer.

7.2. VPS shall process the request for the purchase of the Product via the Vodapay System and send to the Supplier for processing and acceptance.

7.3. VPS shall verify that the Reseller has a sufficient balance in their Vodapay Vending Account to satisfy the purchase that the Reseller wants to process.

7.4. Prefunding of the Vodapay Vending Account will attract a Vending Fee which will be deducted from the available balance in the Vodapay Vending Account.

7.5. If the Reseller does not have enough Vouchers, the Supplier shall decline the transaction and the Reseller will be informed via the Vodapay System of the decline.

7.6. If the transaction is declined for any reason whatsoever, the Reseller may contact the VPS support centre on 0800 00 0654.

7.7. All transactions shall be processed based on the information supplied by the Reseller. The Reseller therefore warrants that all information entered into the Vodapay System shall be true and accurate. VPS shall not be held liable for any loss or damage suffered by the Customer or the Reseller as a direct or indirect result of the Reseller supplying false information on the Vodapay System.

7.8. VPS shall not be held liable for any loss suffered by the Reseller or the Customer as a direct or indirect result of any fraudulent activities by the Reseller or its Personnel.

7.9. The value of each purchase by the Reseller shall immediately be deducted from the Reseller’s Vodapay Vending Account.

8. RESELLER’S OBLIGATIONS

The Reseller undertakes to:

8.1. purchase enough Vouchers to purchase the Products from the Supplier;

8.2. use and continue to have and maintain the required Infrastructure in order to make use of the Vodapay System;

8.3. comply with all the Applicable Laws;

8.4. read and comply with all the Products;

8.5. provide VPS with all reports and documents or information as may be required by VPS or in terms of any Applicable Laws;

8.6. make sure that all the Reseller’s Personnel who use Vodapay System or process the transactions relating to the Products are sufficiently trained and skilled to do so;

8.7. display promotional and brand material that VPS may supply to the Reseller from time to time in such a way that the public can clearly see that the Reseller offers the Products;

8.8. respond promptly to inquiries/complaints from Customers relating to the Products;

8.9. co-operate, communicate and/or interact with the VPS Personnel to the extent necessary for the purposes of putting into effect the terms and conditions of these Terms and Conditions; and

8.10. all times, effect and maintain at its own expense, adequate insurances as may be required by VPS or by Applicable Law.

9. VPS’ OBLIGATIONS

VPS undertakes to:

9.1. provide the Vodapay System to the Reseller together with all the related Vodapay System Documents;

9.2. provide support related to the Vodapay System during the operating hours communicated by VPS from time to time to the Reseller;

9.3. will provide the Reseller with the necessary Infrastructure and capability to be able to request and receive the Products from VPS;

9.4. facilitate the necessary payment for the Products by debiting the Reseller’s Vodapay Vending Account with the Product price. For this purpose the Reseller hereby authorises VPS to deduct all amounts due from the Reseller’s Vodapay Vending Account.

10. AUDIT AND INSPECTION RIGHTS

10.1. The Reseller shall, and shall ensure that each of its Personnel shall, keep complete and accurate books and records relating to the performance of these Terms and Conditions.

10.2. The Reseller grants, and shall ensure that each of its Personnel grants, to VPS and to its authorised agents and any statutory auditors (each a “Permitted Auditor”), a right of access to the Reseller’s Personnel, systems (including the Reseller Portal), service records, retrieval systems and any other information that the Permitted Auditor may reasonably consider to be necessary in order to assess the adequacy of the Reseller’s compliance with Applicable Laws and the provisions of these Terms and Conditions (“Compliance Audit”). A Compliance Audit may be carried out only in normal working hours, on reasonable prior written notice provided that a Compliance Audit can be performed more frequently if VPS has reasonable grounds to believe that the Reseller has not complied with Applicable Laws.

10.3. The Reseller shall, ensure that each subcontractor, deal with all Regulators and Permitted Auditors in an open and co-operative way.

10.4. VPS shall use reasonable endeavours, if and to the extent within its control, to ensure that persons conducting that audit shall comply with the Reseller's reasonable health and safety and security requirements and confidentiality obligations.

10.5. Each Party shall use reasonable endeavours to minimise any disruption to the operations of the Reseller caused by an audit.

10.6. Following an audit, VPS shall discuss its findings with the Reseller and, if appropriate, but without prejudice to VPS's other rights and remedies, the Parties shall agree to a plan (including a timetable to implement the plan) to address any concerns identified in the audit and the Reseller will comply with the steps set out in that plan.

11. DISPUTES AND REFUNDS

VPS shall not be liable for any Customer disputes, or refunds. The Reseller shall manage all Customer disputes directly with the Customer.

12. INTELLECTUAL PROPERTY RIGHTS

12.1. The Reseller acknowledges that if VPS makes available to the Reseller any Intellectual Property Rights owned or licensed by VPS, those Intellectual Property Rights are and shall remain the sole property of VPS.

12.2. VPS hereby grants a non-exclusive, non-transferable, sub-licensable, royalty-free licence to the Reseller to use Intellectual Property Rights owned or licensed by VPS solely to the extent necessary for the receipt and use of the Service pursuant to these Terms and Conditions.

12.3. Unless expressly permitted in these Terms and Conditions, the Reseller agrees that the Reseller will not (nor will the Reseller allow or enable any third party to) do, cause or attempt any of copying, modifying, duplicating, creating derivative works from, framing, mirroring, republishing, downloading, displaying, transmitting, or distributing all or any portion of the VPS Intellectual Property in any form or media or by any means.

12.4. In the event of the Reseller becoming aware of any infringement of Intellectual Property by VPS or of any unauthorized use of the VPS Intellectual Property, the Reseller shall inform VPS thereof, in writing. To the extent necessary and applicable, VPS shall, at its discretion, stop providing any infringing material and/or may replace the infringing material or may cancel these Terms and Conditions and refund the Reseller accordingly.

13. WARRANTIES

13.1. The Reseller warrants to VPS that:

13.1.1. the Reseller are eligible to register and use the Vodapay System and sell the Products and have the right, power, and ability to enter into and perform under these Terms and Conditions;

13.1.2. any Transaction submitted by the Reseller will represent a genuine sale by the Reseller;

13.1.3. the Reseller will resolve any Customer dispute or complaint directly with the Customer;

13.1.4. the Reseller shall comply with the Applicable Laws;

13.1.5. the Reseller will not use the Vodapay System, directly or indirectly, for any fraudulent undertaking.

13.2. To the extent permissible by Applicable Laws, VPS does not warrant that:

13.2.1. any defects or errors in the Vodapay System will be corrected; or

13.2.2. that the Vodapay System or Infrastructure are free of viruses or other harmful components.

14. LIMITATION OF LIABILITY

14.1. To the maximum extent permitted by Applicable Law, VPS (and its respective employees, shareholders, directors, agents, affiliates and representatives, in whose favour this clause is a third party stipulation, capable of acceptance in writing at any time) shall be liable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, for any reason whatsoever.

14.2. The Reseller specifically acknowledge that VPS does not have any control over whether all the Reseller’s transactions will be completed.

14.3. The use of any electronic means of communication is entirely at the Reseller’s risk.

14.4. This clause does not exclude or limit any liability which, by law, is not capable of exclusion or limitation.

15. ADDRESS FOR SERVICE

13.1. VPS nominates the address set out below as the address it will receive all communications required in terms of these Terms and Conditions –

Physical: Corporate Park 082, Vodacom Boulevard, Vodavalley, Midrand, 1685.

Postal: Corporate Park 082, Vodacom Boulevard, Vodavalley, Midrand, 1685.

Email: [email protected]

13.2. The Reseller confirms the address it will receive all communications required in terms of these Terms and Conditions as provided during the registration process on the Vodapay System online.

14. GOVERNING LAW AND SUBMISSION TO JURISDICTION

14.1. These Terms and Conditions will be governed at all times by the substantive laws of South Africa.

14.2. The Reseller agree that any legal action or proceedings arising out of or in connection with the terms of these Terms and Conditions, whether directly or indirectly, will be brought in any competent court in the High Court of South Africa (South Gauteng High Court).

15. CONFIDENTIAL INFORMATION

15.1. The Confidential Information shall at all times and until otherwise agreed by the Parties remain the sole property of that Party disclosing it (the “Disclosing Party”) and the Party receiving it (a “Receiving Party”) shall take appropriate security measures and keep the Confidential Information in such a way as to prevent its unauthorised disclosure. Without limiting or derogating from either Parties’ rights under these Terms and Conditions, the Parties understand and agree that they are liable for damages arising to an injured party from unauthorized disclosure of the Confidential Information.

15.2. Save for instances in which the Disclosing Party has given prior written consent, each Party understands that it and its representatives (as defined below)) may only use Confidential Information for the purposes of these Terms and Conditions and may only disclose the Confidential Information:

15.2.1. to those of its Personnel and the Personnel of its Affiliates (“representatives”) who need to know the same for the purpose for which it was shared on the basis that such representatives will be bound to hold all Confidential Information in confidence to the standard required under these Terms and Conditions and any breach of any of the terms of these Terms and Conditions by any such person or any other person to whom the Confidential Information is disclosed by the Receiving Party will be treated as if the Receiving Party had committed the breach;

15.2.2. As required by law or by any regulation or similar provision or by any competent regulatory authority. In these circumstances, the Receiving Party shall give the Disclosing Party prompt advance written notice of the disclosure (where lawful and practical to do so) so that the Disclosing Party has sufficient opportunity (where possible) to prevent or control the manner of disclosure by appropriate legal means.

15.3. The restrictions on disclosure or use of the Confidential Information set out in clause15.2 above will not apply to:

15.3.1. any information which is generally available to the public, other than as a result of a breach of these Terms and Conditions;

15.3.2. any information which the Receiving Party possessed prior to disclosure by the Disclosing Party and where the Receiving Party was at the time of such disclosure free to disclose that information to others; and

15.3.3. any information independently originated by the Receiving Party or acquired by the Receiving Party from a third party in circumstances in which the Receiving Party is free to disclose it to others.

15.4. The Reseller shall not issue any publications, press releases, notices or provide VPS as a ‘reference site’ in any of its marketing and/or materials and/or activities unless VPS has given its prior written consent.

15.5. The Reseller understands and agrees that VPS may provide the Issuing Bank and other VPS affiliates with full and detailed accounts and records of all Statements, Transactions, carried out, including Payment Instructions, pursuant to these Terms and Conditions.

15.6. The Reseller understands and agrees that VPS may share the details regarding the Transactions with the VPS Personnel, agents, and Third Party Service Resellers for training, research, analysis and operational business purposes, in accordance with the VPS Privacy Policy.

15.7. The provisions of this clause15 shall survive the termination or expiration of these Terms and Conditions.

16. ENTIRE TERMS AND CONDITIONS

16.1. This terms and conditions validly entered into, represent the entire terms and conditions between the Parties relating to the subject matter of these Terms and Conditions and shall supersede and replace all prior oral and written understandings regarding the subject matter.

16.2. Each Party acknowledges that in entering into these Terms and Conditions it has not relied on any express or implied representation, warranty, collateral contract or other assurance (except those set out in these Terms and Conditions and the documents referred to in them) made by or on behalf of any other Party at any time before the date of this Terms and conditions. Each Party waives all rights and remedies which, but for this clause 17.2, might otherwise be available to it in respect of any such representation, warranty, collateral contract or other assurance. Nothing in this clause 17.2 shall operate to limit or exclude any liability for fraud.

16.3. The Reseller will not be entitled at any time to transfer any of the Reseller’s rights or any of the Reseller’s obligations set out in these Terms and Conditions without VPS’ written notice.

16.4. VPS will, at all times, be entitled to exercise its rights to the fullest in terms of these Terms and Conditions, even if it has previously not exercised such rights.

17. SEVERABILITY

If at any time any provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable in any respect, that provision shall be deemed severed from that terms and conditions but the validity, legality and enforceability of the remaining provisions of that terms and conditions shall not be affected or impaired thereby.

18. WAIVER

18.1. The rights of each Party under these Terms and Conditions:

18.1.1. may be exercised as often as necessary;

18.1.2. are cumulative and not exclusive of rights or remedies provided by law; and

18.1.3. may be waived only in writing and specifically.

18.2. Delay in exercising or non-exercise of any such right is not a waiver of that right.

18.3. No waiver (whether express or implied) by any of the Parties of any of the terms of these Terms and Conditions or of any breach of or default by the other Party in performing any of those terms shall be deemed a waiver of any preceding or succeeding breach of the same or any other term.

19. RELATIONSHIP BETWEEN THE PARTIES

19.1. This terms and conditions shall not constitute the Reseller as an employee or partner or agent of VPS. The Reseller’s Personnel shall under no circumstances be construed as the Personnel of VPS. The Personnel of VPS shall similarly not be construed as Reseller’s Personnel.

19.2. The Reseller shall not at any time hold itself out to any third party as an employee or agent or partner of VPS or as being in any way authorised by VPS to bind VPS in any manner to any contracts, and shall ensure that the Reseller’s Personnel shall likewise not do so or cause the Reseller to be in breach of this clause20.1. The Reseller hereby indemnifies VPS and holds VPS harmless from and against any liability arising out of or in connection with any breach of this clause20.

20. AMENDMENTS

20.1. VPS may amend these Terms and Conditions and/or any Product Terms upon written notice to the Reseller. The Reseller shall have the opportunity to electronically accept the amended Terms and Conditions on the Vodapay System.

20.2. The Reseller shall not be able to continue using any of the Products unless it has accepted the updated Terms and Conditions or Product Terms.

20.3. Any amendments or additions to the Product Terms shall be incorporated into these Terms and Conditions.

ANNEXURE A: PRODUCT TERMS

VALUE ADDED SERVICE (VAS) PRODUCTS

  1. Prepaid Electricity And Water
  • VPS will present you with your prepaid electricity or water token within 5 minutes of a successful transaction. You acknowledge and accept that there may be a delay between VPS and any of the third parties involved in the successful conclusion of your prepaid electricity or water purchase.
  • Although VPS will endeavor to complete most purchases within 5 minutes, VPS does not in any way guarantee a turnaround time.
  • Should you not receive your prepaid electricity or water token within 5 minutes or for any queries about the service the Reseller can call 0800 00 0654.
  • All transactions must be in Rand amounts, no cent amount will be processed.
  • VPS does not determine the number of units to be allocated with prepaid electricity or water purchase, the determination lies with the Customer’s municipality.
  • The Customer must contact its municipality for queries relating to unit allocation.
  • If the Customer’saccounts and you use the Service, you may receive less value or no value if the amount you are purchasing for equals or is less than the arrears amount.
  1. Bill Payments
  • VPS will endeavor to facilitate your bill payment within reasonable time. VPS cannot in any way guarantee a turnaround time for handling and posting payments by the Supplier.
  • The Customer must contact the Supplier for further assistance should their bill not be updated within reasonable time.
  • Only those Suppliers registered with EasyPay are enabled for this Product.
  • VPS will present only those bill details as provided by the Supplier and it is the Customer’s responsibility to contact the Supplier directly if they have any queries with regards to the details presented. This Product is NOT a bill presentment facility and therefore will display the amount due. This amount cannot be altered.
  • It is the Customer’s responsibility to confirm the bill details prior to making a payment. VPS will not be liable for any loss suffered due to incorrect information that was supplied by the Customer or Reseller, including but not limited to: the incorrect cell number, bill/account number or amount.
  1. Mobile Products (Airtime And Bundles)
  • This Product is for the purchase of prepaid mobile products such as Airtime/Data/SMS/Voice and Data bundles across all mobile networks.
  • The list of available mobile products is controlled by the mobile network providers and is subject to change by VPS.
  • Although VPS will endeavor to complete your recharge within 5 minutes, VPS does not in any way guarantee a turnaround time.
  • Should the Customer not receive his/her direct top-up within 5 minutes or for any queries about the service the Customer can call 0800 00 0654 or contact his/her mobile network provider.
  • All transactions must be in Rand amounts, no cent amount will be processed.
  • It is important that the Customer should enter the correct cell phone number for this service. VPS will not be liable for any loss suffered due to incorrect information that was supplied by the Customer or Reseller.
  • VPS does not determine the rules related to the value, validity and use to be purchased mobile product, the determination lies with the mobile network.
  1. Commission payable to Reseller per transaction
  • For more detail please contact support on 0800 000 654.
Page Title
Vodapay Vending
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Just 4 You Rewards Terms And Conditions

CBU

Just 4 You Rewards

Terms And Conditions

Just 4 You Rewards incentivises you, our loyal customers, for using Vodacom products and services.

Eligibility

  1. The Just 4 You Rewards service is available to all Vodacom customers excluding Community Service sims, Mobile Broadband (MBB) customers, corporate-liable enterprise customers and machine-to-machine or IoT sims.

  2. Minors require their guardian's consent to participate in Just 4 You Rewards.

Individual Goals

  1. Goals can be accepted at any time within the specified period from Monday 00:00:01 to Sunday 23:59:59 (Goal Period).

  2. A Weekly Goal (action to be achieved per Goal Period) will not change during the Goal Period.

  3. Weekly Goals must be achieved within the specified Goal Period for the Reward to be allocated.

  4. Upon achievement of the Goal, the Reward will be automatically allocated. 

  5. Purchase goals are limited to Just 4 You Voice and Just 4 You Data bundles via *123#, and exclude Redhotdealz, Just 4 You Town and Just 4 You Ticket bundles.

  6. For Prepaid and Top Up/uChoose customers, recharge goals are specific to the customer number receiving the recharge thus Airtime Transfer may not be used and will not count towards the recipient party recharge goal.

  7. Weekly Goals not achieved by the end of the Goal Period will expire on the Sunday at 23:59:59 and the customer will no longer be eligible for the selected Reward which has expired.

  8. Activity towards a current goal will not be taken into account for the following week's goal, even if the same goal is set (no carry-over of percentage of goal achieved).

  9. Customers who no longer wish to achieve the accepted Weekly Goal can stop at any time - no opt out is required.

Rewards

  1. All eligible customers will have the opportunity to select one Reward (from up to three presented) once per week, to be allocated when the specified Weekly Goal is achieved. 

  2. Rewards will include a 

    1. Data bundles

    2. URL data bundles (for Facebook/ YouTube etc)

    3. Voice Bundles

    4. SMS Bundles

    5. Bonus Airtime (valid for 1 or 7 days, as specified in the offer presentation, and will expire at 23:59 on the relevant day. Use for Vodacom to Vodacom calls at R2/min, local SMS at 50c/SMS or data usage at R2/MB)  

  3. Rewards will have a specified expiry from time of allocation, and customers will be notified of this expiry upon allocation. 

  4. Rewards cannot be transferred to other customers.

  5. There will be no carry-over of unused Rewards beyond the expiry date. 

General

  1. Vodacom Just 4 You Rewards service will be subject to the following acceptable usage policy:

    1. Machine to machine, IoT and associated services are not permitted to use the Service. If the sim card is used in a fixed location device to regularly make and receive calls to multiple numbers, the Service will be suspended immediately, pending an investigation.

    2. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.

  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 

  3. Vodacom reserves the right to alter or terminate the Service in order to prevent catastrophic impact on the network. 

  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network. 

  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 

  6. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit. 

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Just 4 You Rewards Terms and Conditions
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Complimentary Funeral Cover Terms and Conditions

CBU

Complimentary Funeral Cover Terms and Conditions

  1. Only active Pre-paid customers who are South African citizens between the age of 18 and 60 are eligible for a Complimentary Funeral Cover policy. 
  2. To qualify for cover  you must meet your spend goal, if a spend goal has been communicated to you. To keep your policy active, you need meet your spend goal for the month, each month. Only spend allocated to your own cellphone number will qualify towards your spend goal.
  3. Complimentary Funeral Cover applies to an individual life only. 
  4. You may only hold one Complimentary Funeral Cover Policy at a time. Any other complimentary funeral
  5. You can add beneficiary details or view and amend your Complimentary Funeral policy details by contacting the call centre on 082 178 00 or by sending an email to [email protected]
  6. Your Complimentary Funeral Cover policy will initiate upon successful registration, any other complimentary funeral cover offered by Vodacom Life Assurance Company (RF) Limited will fall away and  a cancellation will be communicated to you. 
  7. Your policy will become active from the 1st day of the next month after registering for the policy and meeting your qualifying criteria.  
  8. Once you have qualified for cover the cover amount will be set to R10 000 and standard 3-month natural causes and 12-month suicide waiting periods will apply.
  9. During the waiting period, only accidental death will be covered. Accidental death means death caused solely by injury sustained during an Accident, within 90 days of the Accident, which is not related to any other causes. The death must be caused directly and independently of all other causes by some external and visible means. Please note that any event occurring before Cover Start Date is specifically excluded.
  10. If you do not meet your spend goal in the previous month, a grace period of 30 days will apply, and you will still enjoy cover for the new month. If you do not meet your spend goal for a second consecutive month, your cover will be reset to R0 (i.e. your policy lapses). Vodacom will send you frequent messages by SMS to help you retain your funeral cover benefit. 
  • If you meet the qualifying criteria as described above within two months of your policy lapsing, it will automatically be reinstated.
  • If you meet the qualifying criteria described above after your policy has been lapsed for two months, you will be required to re-register and a new policy will be issued.
  1. Your Complimentary Funeral Policy will end if your policy lapses, if you cancel the policy or if you pass away.
  2. This cover may not be ceded or transferred to a third party as security for a debt or for any other reason.

Claims: Call us on 082 178 00. When you pass away, your beneficiary will need to provide us with the relevant documentation so that we can settle the claim quickly and efficiently. We need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined. If any claim under this policy involves fraud, misrepresentation or false information, such as incorrect age or relationship, your cover will be cancelled. In this case, no claim payouts will be made. We will also not payout due to self-inflicted injury & illegal acts.

Underwriter and administrator: This product is underwritten by Vodacom Life Assurance Company (RF) Limited, a licensed life insurer.

How to contact us:

  • Call: 082 178 00
  • Email: [email protected] (for all non-claims related queries or complaints) or [email protected] (for claims only)
  • Write to: Vodacom Life Assurance Company (RF) Limited, Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand,1685.

This product is administered by O’Keeffe & Swartz BPO (Pty) Ltd, an authorized financial services provider (FSP no: 35478), for which they receive fees.

Queries and complaints: For any queries you may have regarding your policy, please contact 082 178 00 or [email protected]. If you are not satisfied with your level of service, you may log a formal complaint by calling 082 178 00 or sending an email to [email protected].

Should you be dissatisfied with the outcome, you have the right to contact National Financial Ombudsman (NFO):

National Financial Ombudsman

NFO Johannesburg

10 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198

NFO Cape Town

6th Floor, Claremont Central Building,6 Vineyard Road, Claremont, Cape Town, 7700

FAIS Ombudsman:

Office of the FAIS Ombud,

PO BOX 74571, Lynwood Ridge, 0040

Email: [email protected]

Call: 0860 324 766

The Information Regulator:

P.O Box 31533, Braamfontein, Johannesburg,

2017

Email: [email protected]

Call: 010 023 5200

Compliance: The Compliance Department can be contacted by calling our Customer Care Centre on 082 178 00.

This policy is subject to South African law and all payouts will be in rands to a South African bank account. In the event that the law or the interpretation thereof changes, we may change the terms of this policy. We will notify you of any such changes.

Page Description
Complimentary Funeral Cover Terms and Conditions Vodacom Pre-paid customers who are South African citizens between the age of 18 and 60 are eligible for a Complimentary Funeral Cover policy.
Page Title
Complimentary Funeral Cover - Terms and Conditions | Vodacom
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Chat for 30 Terms and Conditions

CBU

Chat for 30

Terms and Conditions

  1. Please note this Chat for 30 Bundle is for voice calls - video calls are excluded.

  2. The bundle excludes Prepaid 79c, Contract customers and Community Services SIMs.

  3. There will be a limited daily number of bundles available for purchase (1 per day)

  4. The bundle entitles customers to seven Chat for 30 bundles per week.

  5. The bundle entitles a customer to 30 minutes' worth of voice airtime  (measured on a per minute basis) on calls made to any South African network between 6am and midnight, on the day a customer purchases the bundle (i.e. Monday to Sundays), subject to these terms, conditions and exclusions.

  6. Each Chat for 30 bundle costs R10 (incl. VAT).

  7. Once a customer has used up the 30 voice minutes they will begin paying again for voice calls made at their current price plan rate. Thus, if a customer's Chat for 30 bundle runs out while on a call, the customer will be billed at their applicable tariffs

  8. If a subscriber has a Power Hour and Chat for 30 bundle the following consumption rules will apply:

    1. Calls to Vodacom numbers will deplete from the Power Hour bundle first, then the Chat for 30 bundle

    2. Calls to other local networks will deplete from the Chat for 30 bundle

  9. All unused minutes will expire every day at midnight.

  10. The following call types qualify for Chat for 30:

    1. On-net (Vodacom to Vodacom) voice calls

    2. Off-net (Vodacom to local networks) voice calls 

    3. Callback (on-net and off-net)

    4. Call forwarding (on-net and off-net)

    5. Through-Connect to (on-net and off-net)

    6. Conference Call (on-net and off-net)

  11. The following call types are excluded from the service:

    • Roaming Calls

    • International calls

    • Premium rated calls

    • Call sponsor

    • VAS calls

    • Reverse Charge

    • SMS, MMS, Data, SVS

    • General Service calls

    • Directory Enquiry calls

    • Reconnect

    • Message forwarding

    • Fax Out dial

    • Video Calls (on-net and off-net)

Page Title
Chat for 30 Terms and Conditions
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LTE Terms And Conditions

CBU

LTE

By accepting these General Vodacom Broadband Terms and Conditions, you agree that your standard airtime contract terms and conditions shall apply to the fullest extent possible to your use of all Vodacom data products.

Managing your data usage

We want to help you monitor and manage your data usage better. As soon as you subscribe to a Data Contract or buy a data bundle ("the Service"), we willl inform you of your data balance by sending you SMSs at certain usage thresholds (for example 50%, 80% & 90%).

As a Vodacom Service Provider customer, you can register on vodacom.co.za to view your billing and data usage information. 

If you subscribe to a Broadband Internet Contract, send an SMS with 'MM' to 31050 (free) from your VMB Connection Manager (containing the SIM card on which your Data Contract or bundle is active), or refer to the ALTNUM info below. We'll send you an SMS with your data usage. 

Only available to Vodacom Service Provider Contract customers

If you subscribe to a Data Contract or have a data bundle activated, dial *135# or *135*500# (free) from the SIM card on which your Data Contract or bundle is active. Follow the menu and your data balance will be displayed on your cellphone screen.

If you'd prefer your SMS notifications to go to an alternative number, like your cellphone, activate this service in store, or SMS ALTNUM 082 XXX XXXX (the last 7 digits of the cellphone number you want notifications to be sent to) to 123. This option is only applicable to Data Contract customers.

Terms and Conditions 

  1. DISCLAIMER 

    Whilst every effort has been made by Vodacom (Pty) Ltd ("Vodacom"), and its suppliers of information, to ensure the proper performance of this website, the accuracy of the information/images and the reliability of the binary data on this website, Vodacom, its affiliated companies, suppliers, or any of their employees, do not guarantee the availability of services, content and information offered on this website ("the Services") or the accuracy of the information and/or images on this website. We make no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of this website and/or the Services and/or the information and/or images contained on this website, and the Services are thus used at your own risk. In particular we make no warranty that the Services will meet your requirements, be uninterrupted, complete, timely, secure or error free. 

    We will not entertain requests for exchanges, returns and/or refunds.

  2. INDEMNIFICATION 

    You indemnify and holds us harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages of all and every kind, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, arising out of or in connection with the failure or delay in the performance of the Services offered on this website, or the use of the Services, information and/or images available on this website, whether due to our negligence or not. 

  3. USE OF SERVICES 

    You may only use the Services for lawful purposes and you warrant that you shall not:  

    1. Use the Services to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property rights, or otherwise objectionable or unlawful;  

    2. Use the Services for the transmission of "junkmail", "spam", "chain letters", or unsolicited mass distribution of SMS;   

    3. Other than for your personal and non-commercial use, store on your computer, or print copies of extracts from this website, and you may not, other than for your personal and non-commercial use, "mirror" or cache information provided via this website on your own server, or copy, adapt, modify or re-use the text or graphics from this website without prior written permission from Vodacom. 

  4.  PRIVACY POLICY 

    1. Vodacom and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate our commitment, Vodacom has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

    2. What types of information are Vodacom collecting, and how do we do it? You will be able to explore the majority of the Services offered on this website without us collecting any identifiable information from you. For the purpose of business communications, administration and transacting we may collect and use personal information, for example: your name, address, telephone number, e-mail and/or account details. This will enable us to: 

      • Respond to queries or requests submitted by you;

      • Process orders or applications;

      • Resolve problems with goods and services previously supplied; and/or

      • Vodacom will collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer.

      • Mostly, this is done by completing an online form.

    3. The use of Cookies

      We may store some information (commonly known as a "cookie") on your computer when you visit our website. This enables Vodacom to recognise you during subsequent visits. The type of information gathered is non-personal (such as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. Apart from merely establishing basic connectivity and communications, Vodacom may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible.

    4.  What about the security of my personal data? 

      Vodacom has implemented, policies, processes and technologies aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an ongoing basis. Please note that Vodacom cannot be responsible for the privacy policies and practices of other websites you may access using links from this website. We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions. Please be aware that internet communications are inherently insecure unless they have been encrypted. Your communications may be routed through any number of countries before reaching our website. Vodacom therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control.

    5. Will Vodacom disclose any of my personal information?

      Vodacom does not distribute any of your personal information to third parties; unless it is required to deliver the products or services requested by you. In addition, Vodacom will not sell your personal information to third parties unless you give us your specific permission to do so. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. It may also be necessary to pass on your data to a supplier who will deliver the product on order. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws.

    6. Amendments to this Security and Privacy Statement

      Vodacom reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation. 

      1. Whilst your name and e-mail address which is supplied to us when registering for the Services will not automatically be made available to the recipient of your SMS, we nevertheless are able to trace the source of an SMS, and such information will be made available to the authorities if required by law.

      2. Monitoring or recording of your calls, e-mails or SMSs may take place for business or legal purposes to the extent permitted by law, such as for example quality control and training for the purposes of marketing and improving the Services. However, in these situations, we will not disclose information that could be used to personally identify you.

  5.  ELECTRONIC COMMUNICATIONS

    All electronic communications, including any attachments thereto that are transmitted to you by us, shall be on the following terms and conditions:

    1. Before any purported agreement that has been negotiated either wholly or partly by electronic means shall be considered binding on Vodacom, the following terms and conditions shall apply:

      1. An advanced electronic signature, (as defined in the Electronic Communications and Transactions Act 25 of 2002), of a duly authorized member of the Board of Directors of Vodacom shall be required to be used and attached to any electronic communication containing any offer and/or acceptance by Vodacom, as the case may be.

      2. Where Vodacom is acting as the offeror, the agreement shall be deemed to have been concluded at the time when and place where the acceptance of the offer was actually received by the Director so acting on behalf of Vodacom, and upon such Director expressly and manually acknowledging receipt of such acceptance.

      3. An electronic communication shall be considered to have been sent by a Director as aforesaid only if:  

    2. The Director sent it personally; or

    3. It was sent by a person who had the required authority to act on behalf of the said Director

    4. Any opinion or advice contained in electronic communications shall be subject to the terms and conditions contained in any governing agreement

    5. Vodacom is not responsible for the proper and/or complete transmission of the information contained in the electronic communication or of the electronic communication itself nor in any delay in its receipt.

    6. Whilst Vodacom does employ virus filtering, it provides no guarantees or warrantees that the electronic communication is virus-free.

  6. INTELLECTUAL PROPERTY RIGHTS 
    You acknowledge that we own the intellectual property rights in and to this website, and all Services contained herein, and that the unauthorised use thereof is expressly prohibited. The word or mark "Vodacom", and "Voda", however represented, including stylised representation, all associated logos and symbols and combinations of any of the aforegoing with another word or mark, used on this site, are the trademarks of Vodacom, or one of its affiliated companies.

  7. PASSWORD 

    If you have a password you undertake to keep it secure and warrant that no other person shall use the Services utilising your password, and you acknowledge further that you are responsible for ensuring that no unauthorised access to the Services is obtained using your password, and that you will be liable for all such activities conducted pursuant to such use, whether authorised or not.  

  8. TERMINATION and VARIATION

    We reserve the right to alter, restrict and/or terminate the Services to you in particular, or to the public in general, without notice or reason, or to revise these terms and conditions, and/or the prices at which the Services are offered, at any time. Such changes will be posted on this website and be deemed to have been accepted by you if you continue using the Services. The obligation therefore is on you to review these terms and conditions at regular intervals.

  9. . GENERAL

    These terms and conditions shall be for the benefit of Vodacom and may be waived by us in our discretion. 

    Vodacom reserves the right to manage traffic on its network to ensure optimal performance and a better customer experience 

    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.   

    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions. 

    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing. 

    4. These terms and conditions, as varied by us from time to time pursuant to clause 8, above constitute the sole agreement between yourself and ourselves.  

  10. CARRY-OVER

    For all Vodacom Broadband customers, any data purchased or allocated is valid until the last calendar day of the next month, e.g. if you buy a MyGig 1.2 Data Bundle on 10 November, then the unused data will be carried over until 31 December. Any unused data not used by 31 December will expire. Any carried-over megabytes will only be used after the recurring monthly data bundle allocation has been depleted.

    Vodacom reserves the right to amend or modify these usage terms and conditions and such modified, amended or updated terms will be posted on our website.You will be bound by all current terms and conditions, so please update yourself with them on a regular basis.

  11. VOICE OVER IP

    Vodacom reserves the right to charge a differentiated data usage rate for any voice over the Internet Protocol (VoIP) traffic on any of its data bearers as amended from time to time. 

    VoLTE terms and conditions 

    1. VoLTE (Voice over the LTE network) requires a VoLTE compatible device with a minimum of a 64k SIM card and the VoLTE service provisioned on the SIM card. Customers can call 082 135, 082 155 to provision their SIM cards, alternatively they can visit any approved Vodacom outlet to have the service activated.

    2. The VoLTE service will be free of charge. Calls made over the VoLTE network will be charged for at the prevailing price plans applicable call rates. The VoLTE service will be automatically provisioned for customers using compatible devices within 24 hours of the activation of their SIM card in the device.

    3. Existing free minutes, where applicable, can be used to make VoLTE calls.

    4. VoLTE will be available to Contract price plans only during the launch phase. VoLTE will not be available to Top Up/uChoose and Prepaid price plans during the launch phase.

    5. VoLTE calls will only be available in LTE coverage areas, for more information visit the coverage map at https://myvodacom.secure.vodacom.co.za, alternatively call 082 135 free from your Vodacom cell phone. 

    6. The VoLTE service will not be available to customers that have an active One Net service

    7. Calls made to international numbers will be charged for at the prevailing price plans applicable international call rate.

    8. If a customer moves out of an LTE coverage area during a VoLTE call, the call will be switched back to the CSFB (Circuit Switched Fall Back) network, which will then handle the call. CSFB refers to the older second generation and third generation networks that co-exist with LTE on the Vodacom network on which calls have been historically made. Calls will be charged for at the prevailing price plans applicable call rate regardless of the network being used for the duration of the call. 

    9. VoLTE calls made to other networks will be possible, network dependant, and will be charged for at the prevailing price plans applicable call rate to other networks regardless of the network being used for the duration of the call.

    10. All existing applicable international roaming terms and conditions apply.

    11. All existing applicable price plan, product and LTE terms and conditions apply.

Page Title
LTE Terms and Conditions
Keywords
terms, conditions, lte, internet
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Terms and Conditions
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/vodacom/terms/lte-terms-and-conditions

Vodasure Legal Essential Policy Terms & Conditions

CBU

Vodasure Legal Essential Policy - Terms & Conditions

  1. TERMINOLOGY

    The following words/phrases will, for the purpose of this policy, have the following meanings:
    1. VODACOM: Vodacom Insurance Company Ltd (RF), which is the Insurer underwriting this product.
    2. Business-related Matter: Any matter where you acted as a sole proprietor (i.e. running your own business) or as a representative/director/shareholder/partner/member of any business or corporate entity. Where the party involved in the dispute is a business or commercial entity (e.g. a sole proprietor, company, close corporation, partnership, trust, or body corporate) and not you as Policyholder in your personal and private capacity, it will be considered business-related.
    3. LAW FOR ALL: LIPCO Group (Pty) Ltd, which is the underwriting manager and legal services administrator.
    4. Legal Expenses: Professional fees and expenses payable to an attorney (per the fee arrangement between the attorney and LAW FOR ALL) to represent you in a legal matter. It will also include counsel (advocate) fees if, in LAW FOR ALL's sole discretion, it is considered necessary due to the complexity of the matter and LAW FOR ALL agreed to it in writing.
    5. Policyholder: The person who signed up for the policy (also referred to as the "Main Policyholder"), their legitimate spouse (formal proof of marriage required), dependent biological/ step/adopted children (formal proof of age and relationship required) up to the age of 21 years, who are studying, unemployed, unmarried and financially dependent on the Main Policyholder. Policyholders will be limited to South African citizens and foreign nationals legally living and/or working in South Africa. In this policy "you/your" refers to the Policyholder.
    6. Policy Start Date: The date we received your first monthly premium.
    7. Pre-existing Matter: A legal matter or dispute that originated before the Policy Start Date, i.e. where you knew or should have known about it at the time when you signed up for this policy and/or where the matter relates to an event or alleged event that took place or started before your Policy Start Date. Any matter where the problem already started before policy commencement (or before the expiry of any applicable Waiting Period) will be considered a Pre-existing Matter.
    8. Prospect of Success: A good chance of winning a case, based on: (i) other similar cases that have taken place in South Africa; and (ii) an assessment of the merits of your case by LAW FOR ALL's Merits Committee and/or any legal practitioner appointed by LAW FOR ALL to provide a professional opinion about your chances to succeed with your claim or defence. Failure to provide LAW FOR ALL with sufficient evidence that you have good merits to be successful will mean that your matter lacks the prospect of success and your claim will be rejected.
    9. Waiting Period: The time that must pass after your Policy Start Date to enjoy a specific benefit (where a Waiting Period applies). For any person who became a Policyholder after the Main Policyholder's original Start Date (e.g. new spouses and  adopted/stepchildren), the waiting period will begin on the date when such a person becomes a Policyholder under this policy.
  2. POLICY BENEFITS
    1. Legal Cost Cover Benefit

      1. What does the benefit entail?

        Under this benefit, you will subject to terms and conditions, be entitled to formallegal help as well as representation in legal proceedings (i.e. litigation; in court matters) within the borders of South Africa by qualified legal practitioners (lawyers) appointed by LAW FOR ALL.

      2. Which matters are covered under the Legal Costs Cover Benefit?

        This benefit will, subject to the exclusions mentioned in clause 2.1.3, cover your Legal Expenses for the following matters:
        1. Instituting legal action where your case is based on a written agreement which sets out the terms and conditions that applies to the alleged breach.
        2. Instituting action indelictual matters where another person damaged your physical property (e.g. your house or car) and you can supply relevant evidence of the wrongdoing, as well as an expert calculation of the cause and amount of the damages.
        3. Defending civil and delictual actions instituted against you, i.e. where another person sues you in civil court for money, goods, services, or damages.
        4. Applying for your release on Bail where you were arrested on criminal charges (access to a 24-hour Legal Emergency Line for after hour bail applications available).
        5. Defending you in Criminal Cases where criminal charges were instituted against you.
        6. Defending you in Disciplinary Hearings (if allowed by the presiding officer) where you were charged with a dismissible offence, i.e. where you can lose your job if found guilty.
      3. Exclusions: The following matters and expenses will be excluded under the Legal Costs Cover Benefit (i.e. NOT covered) and be for your own account:
        1. Any legal matters not specifically mentioned under 2.1.2 as covered.
        2. Business-related Matters.
        3. Pre-existing Matters.
        4. Claims related to the transgression of intellectual property rights.
        5. Matters that originated (started) during the Waiting Period.
        6. Where there is no Prospect of Success.
        7. Criminal charges related to the use or abuse of alcohol or drugs (e.g. driving under the influence of alcohol).
        8. Expenses exceeding the cover provided by this policy.
        9. Legal Expenses you incurred by you before your claim was approved by LAW FOR ALL and/or without LAW FOR ALL's prior written approval.
        10. Legal Expenses incurred by a legal practitioner who you or your family or friends appointed to represent you and who was not appointed by LAW FOR ALL and did not have a written mandate from LAW FOR ALL to represent you.
        11. Legal Expenses exceeding LAW FOR ALL's approved tariffs where, after your litigation claim was approved, you decided to make use of your own legal practitioner (i.e. not the one offered to you by LAW FOR ALL).
        12. Pending litigation matters where your policy premiums are not paid up to date. NB: Remember that this is a month-to-month policy, and we only cover you if your premiums are up to date (see clause 4).
        13. You did not provide LAW FOR ALL with the documents and evidence required to assess your Prospect of Success.
        14. You did not provide LAW FOR ALL with sufficient proof of the damages you suffered.
        15. Disputes between you and LAW FOR ALL and/or Absa or any of their shareholders, directors, management, staff, the Intermediary or affiliates.
        16. Legal fees and expenses in any Opposed/Defended Divorce Matter.
        17. Cover outside the borders of South Africa.
        18. Cover for matters where the cause of action originated outside the borders of South Africa.
        19. Disputes relating to your residency in South Africa as foreign national or your deportation.
        20. Representation in the Constitutional Court.
        21. Representation at the CCMA, Arbitrations or Labour Court.
        22. Matters that fall within the jurisdiction of the Small Claims Court.
        23. Matters where you want to institute action against the State (including the Municipality and Local Government) and the amount you claim is less than the monetary jurisdiction limit of the Small Claims Court.
        24. Matters related to adoption or custody rights.
        25. Costs of expert reports and expert witnesses.
        26. Claims against the Road Accident Fund.
        27. Matters resulting from your participation in political activities, civil commotion, labour disturbances, riots, public disorder or war-like activities.
        28. Claims based on pain and suffering, unlawful arrest, malicious prosecution, defamation of character, medical negligence or any other matters where you want to sue for non-pecuniary losses.
        29. Applying for interdicts, eviction orders, and any other self-motivated court applications (e.g. Rule 43 applications) not specifically covered by this policy.
        30. Traffic offences where an admission of guilt fine is payable.
        31. Where you have any other insurance in place to cover your damages and/or indemnify you against loss, e.g. car insurance.
        32. Where cover is limited to the Main Policyholder only, and you are a dependant.
        33. Acts performed while under the influence of alcohol and/or drugs based on information provided to LAW FOR ALL and/or other circumstantial evidence showing that you were under such influence.
        34. Civil and delictual matters where you did not provide LAW FOR ALL with an expert calculation of the damages you want to claim from the other party.
        35. Representation in Maintenance matters.
        36. Representation in Divorce matters.
      4. Waiting Period:
        1.  A 3 (three)-month Waiting Period applies to all Legal Cost Cover Benefits. Remember: All Pre-existing Matters are excluded.
      5. Annual Cover: Unless specifically stated otherwise, this policy will cover your Legal Expenses for up to R50 000 (fifty thousand rand) per policy per year (calculated from the Policy Start Date and next policy anniversary dates). Any balance at the end of a policy year will lapse and may not be transferred. Should the Annual Cover amount increase in future, LAW FOR ALL or Absa will let you know in writing.
    2. Additional PLUS Benefits

      In addition to the Legal Costs Cover Benefit, you also enjoy the following Benefits in your personal capacity (where it is not a Business-Related Matter):
      1. Legal Advice Benefit:
        1. What does the benefit entail? Telephonic legal advice provided to you by a qualified LAW FOR ALL legal advisor on any civil, criminal, labour or family-related legal matter where you require advice in your personal capacity. For legal emergencies, you have access to LAW FOR ALL's 24-hour Legal Advice Line.
        2. Waiting period: No Waiting Period applies. You are even entitled to advice on Pre-existing Matters.
        3. Exclusions:
          1. Correspondence with third parties.
          2.  Any form of physical representation.
          3. Business-related Matters.
      2. Mediation Benefit:
        1. What does the benefit entail? A qualified LAW FOR ALL legal professional will mediate and negotiate legal disputes between you and any other parties by way of consultations, emails, and letters to resolve matters peacefully, without court intervention.
        2. Waiting Period: No Waiting Period applies.
        3. Exclusions:
          1. Business-related Matters.
          2. Matters which originated before the Policy Start Date.
          3. Physical representation in any formal court process or forum.
          4. Formal mediation as provided for in the Statutory Court Rules.
      3. Contract Assist Benefit: Access to a variety of standard everyday contract templates (excludes drafting and notarisation, unless specifically provided for in this policy).
      4. Wills Assist Benefit: Assistance with drafting a basic/standard will (exclude trusts).

        Please Note: Any legal matter that is not specifically provided for in this policy will not be covered. So, before you lodge a claim, please make sure that the matter is specifically mentioned in this document.
  3. YOUR OBLIGATIONS
    1. Don't delay - when you become aware of a legal issue for which you need help or cover, make sure that you report it to LAW FOR ALL within 31 (thirty-one) days!
    2. When you want to report a new case, use the contact details on your client card to contact us and make sure that you have your policy or ID number on hand.
    3. If you feel that you were denied cover without good reason, or if you disagree with the way we handled your case, do not just leave it there! Please put your reasons in writing and send it to the person whose details appear on the rejection letter. If you want to take legal action against LAW FOR ALL or the Insurer regarding a rejected claim or for any other reason based on this policy, you must do so within 180 (one hundred and eighty) days of the dispute. If not, we will not entertain your matter.
    4. We cannot help you if we don't have enough insight into your case. It's your responsibility to pay for and provide us with all the necessary documents, reports, statements and other evidence that we might need. If you don't send us these documents, we will reject your claim.
    5. When it comes to vehicle finance agreements, we can only cover you if you obeyed all terms and conditions. Always make sure that you stick to the rules of the agreement and that your car is only driven by licensed drivers.
    6. Whenever you send us information, triple check that it's 100% correct, and don't keep any important relevant information from us. If you are not honest with us, you can lose your cover entirely and you'll have to foot the bill for all legal fees.
    7. If ever you need to use a lawyer who's not part of our team, please talk to us and get our written approval first. If you don't, you'll have to pay all the legal fees, and we won't be liable to refund you for it.
    8. If you decide not to make use of LAW FOR ALL's lawyers to represent you in court, we will only pay your lawyer up to the LAW FOR ALL tariffs. Any extra costs will have to come out of your own pocket.
    9. Let's talk about the Mediation Benefit - here you're only allowed to make use of the mediators appointed by LAW FOR ALL. If you decide to use another mediator who was not approved and appointed by LAW FOR ALL (in writing), your policy won't cover it.
    10. If you want to cancel your policy, we'll be sad, but we won't stand in your way. We only ask that you give us 31 (thirty-one) days' notice (in writing, of course).
    11. You must attend all court dates. If you do not appear in court without a valid reason, and we lose any bail money paid, you will have to pay the money back to LAW FOR ALL.
  4. PAYMENT
    1. You must pay your full premium every month in advance on the date you agreed to when you are signed up for the policy.
    2. Cover under this policy will only be available if your monthly premium payments are up to date.
    3. Should you not pay your first premium, your policy will not incept. We will contact you for your consent that we may try and re-debit your account for the outstanding amount. Should we be unable to get your consent, we shall consider your policy as "not taken up."
    4. The period of insurance is each period of 1 (one) calendar month for which a premium has been received. Your policy is therefore renewed on a month-to-month basis on receipt of the premium for that specific month.
    5. Subject to the grace period below, any claim under your policy will be rejected if premiums are unpaid.
    6. From the second month of cover, we will allow you a period of 31 (thirty-one) days from the premium due date within which to pay your premium (the "grace period") should you have missed a payment. Any payment received within the grace period will cover your outstanding premium for that month.
    7. If you pay by debit order and a month's premium is missed, we will double debit the following month. Should we fail to collect a double premium, the policy will automatically be cancelled.
    8. If you pay by salary stop order and your premium payment fails, do not make any electronic funds transfers (EFTs) into our bank account. We will contact you to make the necessary arrangements to bring your policy up to date.
    9. If you have not paid your outstanding premium by the end of the grace period, and miss a further monthly premium, your policy will automatically cancel at midnight on the day such premium was originally due.
    10. If you have a claim during the grace period, we will consider the claim only once we have received the outstanding premium.
    11. If you wish to dispute the cancellation of your policy, you should inform us immediately by calling our Client Care Department on 082 135 for resolution.

      Keep in Mind: Your monthly premium is subject to annual review. That means we may adjust your premium due to external factors (such as inflation, increases in legal fees or operational expenses). Please don't worry! If you aren't able to afford the new premium, let us know and a Sales Representative will get in touch about more affordable options.
  5. AMENDMENTS

    If for whatever reason, we decide to change or cancel your policy, we will give you 31 (thirty-one) days' notice. Keep an eye on your inbox, cell phone or post box, because we’ll be sending you notifications via email, SMS or by post. If we feel that you are misusing your benefits or not playing fair, we have the right to add extra terms and conditions to your policy. As long as you keep to the rules, we'll go the extra mile for you - simple as that!
  6. WAIVER OF RIGHT

    We will never request or encourage you to waive any of your rights or benefits in terms of the Financial Advisory and Intermediary Services Act 37 of 2002, General Code of Conduct for Authorised Financial Service Providers and Representatives, and FAIS Code of Conduct. We will not recognise, accept or act on any waiver by you and it will be considered null and void.
  7. COOLING-OFF PERIOD

    All policies issued for a period exceeding 31 (thirty-one) days are subject to a cooling-off period. You have 14 days from receiving a new policy contract, or any variation/amendment to your existing policy contract, to cancel the policy entered into or the variation made to an existing policy. On cancellation, if no claims or benefits have been paid by the Insurer, all premiums collected for the new policy or the additional premium charged for the variation, will be refunded.
  8. CRIMINAL ACTIVITIES, MONEY LAUNDERING, TERRORIST FINANCING, SANCTIONS & PROHIBITED ACTIVITIES

    We (LIPCO Group and Vodacom Insurance Company) must comply with national and international laws, regulations, policies, rules and requirements to prevent criminal activities, money laundering and terrorist financing, sanctions and prohibited business activity laws and rules violations. We must therefore check all information from and about you and related parties and monitor, verify, process and screen your and related party information, instructions and transactions on an ongoing basis. We hold the right to cancel your policy as noted in the applicable regulations. We are not responsible for any losses or damages that you may suffer because of these checks or by ending the relationship. This includes any loss of profits or savings that you would otherwise have expected to make.
  9. PROTECTION OF PRIVACY
    1. We are committed to maintaining the privacy and security of customers' personal data collected by us, whether in hard copy or electronic form.
    2. Personal data is defined as information that allows us to identify you as a natural person or, where applicable, as a corporate entity (such as a company or trust). We collect this data to assess your application and, if successful, provide you with the products and/or services as described in this policy.
    3. Unless otherwise specified, you need to provide all of the personal data requested in the application. Should you not provide us with the required information, we have the right to cancel your policy as noted in the applicable regulations.
    4. We may carry out further processing on your personal data for historical, research and statistical purposes or to comply with our legal obligations. We will not engage you in any electronic direct marketing (excluding telemarketing), unless you have given us the relevant consent.
    5. We may also use your personal data for carrying out automated decisions that may impact you. If you are unhappy about the outcome of the decision, please contact us.
    6. Where necessary, we may share your personal data within third-party service providers that process your personal data in conjunction with us or on our behalf. These third-party providers, whether local or trans-border, are contractually obligated to process your personal data in line with our privacy and security policies. Our third parties may be located within your country of residence or in another country. When appropriate, we may also share your personal data with regulators or other crime-fighting agencies.
    7. We will keep your personal data only for as long as we have to in terms of applicable laws and regulations. After this time, your personal data will be securely destroyed or de-identified.
    8. We will not share any of your personal details with any external companies or service providers unless so required by law or for the purposes of your insurance policy.
    9. If you have a complaint relating to the protection of your personal information, including the way in which we collected or processed it, please contact us. If you believe that your complaint was not dealt with satisfactorily, you may lodge a complaint with your local privacy regulator.
  10. USE YOUR BENEFITS

    Simply call 08217800 or email your legal problem to [email protected]. For after-hour legal emergencies, such as bail applications, call 076 060 6174.

ESSENTIAL Benefit Summary, Subject to Policy Terms & Conditions

BenefitWaiting PeriodMost Relevant Exclusions/LimitationsMonetary Cover
Additional LAW FOR ALL Benefits
Legal Costs Cover BenefitsR50 000/year
Instituting Action based on Written Agreements3 MonthsBusiness-related Matters; Prospect of Success; Pre-existing Matters; No written and signed contractPart of annual cover
Instituting Action based on Delict3 MonthsBusiness-related Matters; Prospect of Success; Pre-existing Matters; Failure to prove damagesPart of annual cover
Defending Civil and Delictual Claims3 MonthsBusiness-related Matters; Prospect of Success; Pre-existing MattersPart of annual cover
Bail Application3 MonthsPre-existing MattersPart of annual cover
Criminal Matters3 MonthsProspect of Success; Pre-existing Matters; Alcohol relatedPart of annual cover
Disciplinary Hearings3 MonthsProspect of Success; Pre-existing Matters; Not a dismissible offencePart of annual cover
Legal Advice BenefitNoneBusiness-related MattersUnlimited
Mediation BenefitNoneBusiness-related Matters; Older than 6 months, RepresentationUnlimited
Emergency Line BenefitNoneNon-emergencies; Business-related MattersUnlimited
Contract Assist BenefitNone

Non-standard Agreements

Business-related Contracts

Unlimited
Wills Assist BenefitNoneComplicated wills; Trusts.Unlimited

 

Page Title
VodaSure Legal Essential Terms and Conditions
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VodaSure Legal Essential
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Terms and Conditions
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