Platinum Terms and Conditions

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Platinum Terms and Conditions

Terms & Conditions

Vodacom Platinum programme benefits are subject to the following terms and conditions:

General

Your Vodacom cellphone number serves as your Platinum programme membership number.

Membership is valid for a period of 12 (twelve) months and is reviewed annually.

Once membership is approved the benefits will only be effective 1st of the following month.

Any and all benefits associated with Platinum programme membership are available and applicable for the year of your Platinum programme membership only.  They may not be accumulated, transferred or exchanged.

If a company is responsible for your cellphone account, it is your responsibility to ensure that benefits you receive on the Platinum programme do not contravene the company policies and procedures.

Membership of the Platinum programme will be forfeited immediately if you port to another mobile network operator.

Vodacom reserves the right to amend these terms and conditions, and where such amendment is material, Vodacom will provide you with reasonable written notice prior to implementing such a change

Premium Service Desk access

You will be routed directly to the Premium Service Desk when calling 082 1903 from the cellphone number that is registered on the Platinum programme.

Annual upgrade benefit

Effective from 1 June 2021 upgrade/new activation device issue, eligibility is 12 months from the date of the last upgrade and corporate processed.

Should your account not be in good standing, you will be automatically removed from the programme and none of the benefits will apply, including the yearly handset upgrade.

There is no administration charge associated with the annual upgrade benefit.

The range of devices available for the upgrade is dependent on your applicable price plan.

Upgrade deals with finance and/or once-of pay-in amounts, will be for your own account.

This benefit is subject to the renewal of your contract for a period of 24 months, from the date of the Upgrade and any finance deals associated to the Upgrade.

Finance deals that are selected are for 24 months. 36 months upgrade and corporate deal options are not available on the Platinum programme.

Device insurance is your responsibility.

Please remember to check your cellphone insurance after each upgrade to ensure it is insured for its replacement value. The Premium Service Desk consultants will be able to assist you.

Faulty, lost or stolen device benefits

If your cellphone is faulty or defective and requires repair, contact the Premium Service Desk to arrange to have it repaired.

Costs of the repairs are for your own account and are not covered under the Platinum programme benefits.

A courtesy loan phone can be requested for up to 30 days, while yours is being repaired. The loan phone request is subject to availability.

Should you not return the courtesy phone, you will be charged for the cost of the phone.

To qualify for the free replacement and delivery of your lost or stolen data device and/or its SIM card, your data service must have been used in conjunction with your data line number on the Vodacom network within the last 30 days.

In terms of RICA legislation, you are required to report lost and stolen mobile devices.  Notify the Premium Service Desk on 082 1903 and the consultants will assist, issuing an ITC reference number.   This reference number may be required by SAPS in order to obtain a case number, or by your insurer in the event of a claim.

Page Title
Platinum Terms and Conditions
Keywords
terms, conditions, Platinum
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/platinum-terms-and-conditions

Voice Note Terms and Conditions Terms and Conditions

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Voice Note Terms and Conditions

Terms and Conditions

The following Terms and Conditions relate to the Vodacom Short Voice Service (SVS) and do not replace any other terms and conditions, agreements or contracts which exist between Vodacom Contract, Top Up and Prepaid customers and their Service Providers. The use of the service constitutes your acceptance of these Terms and Conditions.

How the service works

  1. The Vodacom Short Voice Service, ('the Service') is a voice-based short message service available to new and existing Vodacom Contract, Top Up and Prepaid customers.

  2. The Service will enable you, the customer, to send a short voice message not exceeding 30 seconds in duration and in your preferred language to another Vodacom customer. It will also enable you to receive the SVS from another Vodacom customer.

  3. The Service will require the use of the # key as the access key for routing the service.

  4. You will need to dial the # key, followed by the recipient's number (for example # 082 123 4567) and the Short Voice server will then invite you to leave a message not exceeding 30 seconds.

  5. The Service will be sent automatically and when the 30 second limit is reached or when you press the "call" or # button before the 30 second limit is exceeded.

  6. The recipient will then receive an alert via SMS, provided that his/her mailbox is not full, that an SVS has arrived which can be retrieved by dialling #99.

  7. You will be billed for every Vodacom SVS message that is sent.

  8. The Service will work with Twincall as well.

  9. Once the customer has listened to the SVS and disconnected the call, the message will be deleted. Messages will be played in First In First Out (FIFO) format.

  10. No call back functionality is included.

Eligibility

You must be a new or existing Vodacom Contract, Top Up or Prepaid customer in order to be automatically eligible to use the Service.

No subscription is necessary.

Charges

  1. The Service will be available to Vodacom customers at a rate of R 0.45 (Incl VAT) per SVS deposit. Retrieval of SVS messages are free of charge.

General

  1. Vodacom will use its best efforts to secure the uninterrupted supply of the Service, but will under no circumstance be liable to you for any error, delay, failure or non-availability of the Service, and you indemnify Vodacom against any damage or loss you may sustain as a result of the aforesaid.

  2. Vodacom reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service with or without notice. You agree that Vodacom shall not be liable to you or to any third party for any loss or damage occasioned by any modification, suspension or discontinuation of the Service.

  3. Vodacom has the right to change or modify these Terms and Conditions at any time with the method of notice determined by Vodacom from time to time.

  4. All information relating to the Service and published on any promotional material will form part of these Terms and Conditions.

  5. Any queries with regard to the Service can be raised with your Service Provider.

Page Title
Voice Note Terms and Conditions
Keywords
terms, conditions, voice, note
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/voice-note-terms-and-conditions

Prime Video Mobile Edition Reward Promotion Terms and Conditions

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Prime Video Mobile Edition Reward

Terms and Conditions

Vodacom (PTY) Ltd is running a Promotion where qualifying customers will be rewarded with 12 months access to Prime Video Mobile Edition plus 3GB per month streaming data, also for 12 months.  

Prime Video Mobile Edition is a premium video streaming services that give you access the best local and international content your mobile phone. The subscription is worth R59 per month.

All participants during the Promotion Period agree to be bound by the following Terms and Conditions:

Duration

  1. The Promotional Offer is open to all selected Vodacom Prepaid customers (existing and new prepaid customers) residing in South Africa. This offer is valid from 13h00 on 23 September 2025 to 23h59 on 30 September 2025 (the Promotion Period).
  2. The duration of the Competition may be extended or curtailed at the discretion of Vodacom.

Reward

  1. The Reward is 12 months access to Prime Video Mobile Edition plus 3GB 30-day streaming data bundle on us.
  2. Qualifying customers will be sent a WhatsApp message with the rewards details. Customers should reply PVME to the same message to accept the reward.
  3. Thereafter, customer will receive a link sent via WhatsApp, to register for a Prime Video Mobile Edition and access their rewards. The countdown for the rewards will start when the customer signs into the Prime Video Mobile Edition services accounts.
  4. Qualifying customers who are eligible for rewards acknowledge, understand, and agree that-
  • they will need to activate a 12-month FREE access for Prime Video Mobile Editions services in the Prime Video Mobile Edition app.
  • customers who wish to continue with Prime Video Mobile Edition services post the FREE period will be billed for R59 per month. Customers wishing not to be billed after the FREE period are required to cancel these subscriptions after the FREE period.
  • if a customer terminates, cancel or port-out his/her number, such customer forfeits the use of any unused rewards from the time of cancellation onwards.

For more information on Prime Video Mobile Edition, refer to the terms and conditions. https://www.primevideo.com/help/ref=atv_hp_cnt?nodeId=202095490

Valid Entry

  1. To be eligible to stand receive a reward in the Promotional Offer, qualifying entrants must:
  • Receive a promotional WhatsApp message and accept the offer by responding to the message.   
  1. Customers will only qualify once for the reward during the Promotional Offer period.
  2. There are no additional charges for participating in the Competition.
  3. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable.
  4. Data transfer speeds are not guaranteed and are dependent on network availability and utilization.

Eligibility

  1. All prepaid customers qualify:
    • Customers should have been active on the Vodacom network for no less than 30 days.
    • They should be data users on smart phones or data devices.
    • They should be revenue generating.
    • Customers using the Internet of Things (IoT) or Machine to Machine (M2M) devices are excluded from this promotion.
    • Customers who have an existing Prime Video Mobile Edition promotion, or have received a similar reward in the past 12 months are excluded from this promotion.
  2. Only entrants who are using SIM cards that have been RICA registered are eligible to receive a reward in the Promotional Offer. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  3. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.

Rewards

  1. All qualifying customers will receive the reward. The allocation of the reward is automated.
  2. The rewards are not transferable or exchangeable and may not be redeemed for cash.

Cancellation of the Prime Video Mobile Edition reward

  1. Customers are entitled to unsubscribe from the Prime Video Mobile Edition services at any time and for any reason by following the “cancel” prompts available within the Prime Video Mobile Edition Service menu, or by:
  • using Vodacom self-service channels.
  • calling Vodacom Customer Care: 082135.
  • dial USSD: *135#.
  • visit WEB: primevideo.com
  • via Vodapay App.
  1. When cancelling/ unsubscribing from the Prime Video Mobile Edition Service, you accept that your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), in order to facilitate a convenient experience should you choose to re-subscribe at a later stage within the 6 (six) month period.

Personal information

  1. User data collected via the promotion will not be used for any other purpose than for execution of the promotion.
  2. User data collected via entry for this promotional will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. Vodacom’s decision on any aspect of the Promotion including the allocation of the rewards will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute regarding any aspect of the promotion and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a reward if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
  5. Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the reward.
  6. Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  7. If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it because of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotional Offer being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  8. All information relating to the Promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  9. The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Prime Video Mobile Edition is a premium video streaming services that give you access the best local and international content your mobile phone. The subscription is worth R59 per month.
Page Title
Prime Video Mobile Edition Reward - Promotion | Vodacom
Keywords
Prime Video Mobile
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/prime-video-mobile-reward

Pay Once Prepaid Data Bundles Terms and Conditions

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Pay Once Prepaid Data Bundles

  1. With our Pay Once Prepaid data bundles, you can forget the hassle of having to buy data bundles every month. You can pay upfront and get allocated bundles every month either 3, 6, or 12 months.
     

    Monthly Bundle Size Total Months of Allocation Monthly Bundle Validity Total Allocated Data Price
    100 6 months 60 days 600 R79
    250 6 months 60 days 1500 R149
    500 6 months 60 days 3000 R279
    1GB 12 months 60 days 12288 R599
    2GB 12 months 60 days 24756 R999
    5GB 12 months 60 days 61440 R1999
    10GB 12 months 60 days 122880 R2499

  2.  Pay-Once data bundles are not available to Contract Customers

  3. Pay-Once data bundles are available to Prepaid and Hybrid customers

  4. The first of the data bundle allocations will be loaded on the date of purchase of the bundle. Customers will receive an SMS confirming the allocation of the first of the data bundles.

  5. Subsequent data bundle allocations will be applied every 30 days after the initial allocation

  6. Once allocated each data bundle is valid for 60 days

  7. The bundles are limited to one Pay Once data bundle per SIM card or MSISDN

  8. It is possible to purchase other additional once-off data bundles when a Pay Once data bundle is active

  9. It is possible to purchase a pay once bundle, and concurrently opt-in to a recurring data bundle

  10. When a customer migrates from Prepaid/Hybrid  to Post-paid the customer will forfeit the Pay Once bundles

  11. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.

  12. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.

  13. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network.

  14. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.

  15. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.

  16. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.

Page Title
Pay Once Data bundles Terms and Conditions
Keywords
terms, conditions, data, bundle, pay, once, data
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/pay-once-prepaid-data-bundles-terms-and-conditions

Win Women’s Month Campaign Terms and conditions

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Women’s Month Stand a Chance to Win Post-Paid campaign / competition

Terms and conditions

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

  1. Duration
    1. The Competition is open to all Vodacom Customers that sign up or upgrade during the month of August 2025 to any of the below mentioned devices – “Women’s Month Stand a Chance to Win”. Eligible devices are outlined in the below table (00.01am on 8th August 2025 to 23.59pm on 8th September 2025 (the “End Date”).

Qualifying handsets in the Competition/Campaign:

OEM / ManufacturerEligible DevicesCompetition / Prize
HONORHONOR 400Stand a Chance to win 1 of 5 x R1,000 ARC Beauty Vouchers
HONOR 400 Pro
HUAWEIHUAWEI nova 13 ProStand a Chance to win 1 of 5 x Edgars Beauty Vouchers + FREE Make-over
HUAWEI Pura 80
OPPOOPPO Reno13Stand a Chance to win 1 of 5 x Yuppie Chef Vouchers
OPPO Reno13F
SamsungSamsung Galaxy A26, A36, A56, S24FE, S25 Family, Z Flip7, Z Fold7, Z Flip7 FEStand a Chance to win 1 of 5 x R25,000 vouchers for Samsung eStore
  1. Competition Eligibility:
    1. This Competition is available to both new and upgrade post-paid contracts as outlined above, via Vodacom Stores, Vodacom Online eStore & Vodacom World; Vodacom Franchise & Dealers.
    2. All Customers during the term of the Competition agree to be bound by the following Terms and Conditions.
  2. Eligibility
    1. The Competition is only open to natural persons at least 18-years and older. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
    2. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
    3. The OEM/Manufacturer will call/contact the Customer directly to send them their digital voucher for the allocated device/competition.
    4. Customer will be contacted after the allocated period above, once the random draw has taken place.
    5. The voucher can only used at the allocated store of allocated voucher by the OEM/Manufacturer.
    6. The vouchers are only available on the above-mentioned devices mentioned in point #1.
    7. The voucher cannot be redeemed as cash. No prize is transferable or exchangeable.
    8. The vouchers are not transferrable and cannot be used in conjunction with any other offers, Competitions and
    9. Employees, Directors and Agents of Vodacom and all participating OEM/Manufacturers, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are not eligible to participate in this Competition.
    10. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
    11. In the event that the user of the mobile phone (i.e. the participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account / charges, then the prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
    12. Vodacom shall not be liable for any costs incurred by the winner for entering the Competition or in claiming any prizes, where applicable. 
  3. Prize draw
    1. The winner will be randomly selected after the End Date from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winner will be notified within 7 – 10 (seven to ten working days) after he / she has been selected and verified as a winner.
  4. Winner Validation
    1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
    2. Vodacom will share personal details of the respective winners, such as name and contact number with the respective OEM/Manufacturer who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
    3. The OEM/Manufacturer will use reasonable efforts to contact the winner on the contact details provided in The Competition.
    4. The OEM/Manufacturer shall attempt to contact the winner for a period of 7 – 10 (seven to ten) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
    5. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines in acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. The OEM/Manufacturer reserves the right to then award the prize to the next randomly drawn participant.
    6. The claim for any prize will be subject to security and validation, and the OEM/Manufacturer reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by the OEM/Manufacturer, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by the OEM/Manufacturer, in order to claim any prizes, failing which such winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant.
  5. Personal information
    1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
    2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  6. SAMSUNG ONLINE STORE PROMOTION CODE AND/OR VOUCHER TERMS AND CONDITIONS:
    1. In the event that you are issued with a Samsung Online Store Promotion Code and/or Voucher (“Promotion Code and/or Voucher”) as part of a promotional offer the following terms and conditions shall apply, every Voucher ("Promotion Code and/or Voucher"): has a unique voucher code which has been assigned to you (the "Intended  Recipient" or "You");
    2. the Intended Recipient will be determined differently based on the type of Samsung Promotion;
    3. is for the amount specified on the digital communication provided to you by way of   either electronic mail, SMS or on the Promotion Specific Material, to be redeemed only on the Samsung Online Store and not in any physical Samsung branded stores or any affiliate stores or websites which sell Samsung products;
    4. may only be redeemed by the Intended Recipient upon reasonable evidence of their identity being confirmed through the creation of a user account on the   Samsung Online Store or such other valid form of identity document as may be requested by Samsung and/or the Samsung Online Store;
    5. cannot be used after expiration of the Promotion Code and/or Voucher;
    6. shall be limited to a one-voucher-per-purchase basis. This means that the Promotion Code and/or Voucher may not be aggregated in respect of the purchase of any item. For example, if the stated price of an item exceeds the amount of the Promotion Code and/or Voucher, then You must pay the balance in order to purchase that item and may not use other Promotion Codes  and/or Vouchers in respect of that item;
    7. may be used towards purchases of more than the value of the Promotion Code and/or Voucher where the Intended Recipient pays the balance using one of the accepted methods of payment on the Samsung Online Store;
    8. cannot be transferred or assigned in any manner to any person by the Intended Recipient;
    9. is not redeemable for cash;
    10. is valid and may only be redeemed within a period of 6 (six) months from the date of issuing of the Promotion Code and/or voucher to the Intended Recipient (the "Promotion Code and/or Voucher Date"). Should there be any dispute, Samsung shall determine the Promotion Code and/or Voucher Date according to its records and this date will be final and binding on You. Once the 6 (six) month period has elapsed, the Voucher will have expired automatically and the Promotion Code and/or Voucher code will no longer be valid on the Samsung Online Store;
    11. Once-off Purchase and Forfeiture: The Samsung Online Store Voucher will be valid for a once-off purchase only. The Participant must use the full value of the Samsung Online Store Voucher when making the once off purchase. Any balance remaining after the once-off purchase, will be forfeited;
    12. Samsung shall endeavor to replace any damaged or defective goods purchased using the Promotion Code and/or Voucher in accordance with the provisions of the Consumer Protection Act. Other than in respect of damaged, defective or unsafe goods or for any other lawful reasons provided in the Consumer Protection Act, no refunds are permissible for any item(s) purchased with the Promotion Code and/or Voucher; provided that to the extent that a refund is permissible, You will be issued with a replacement Promotion Code and/or Voucher (with the same Promotion Code and/or Voucher Date) and a refund of any cash amount contributed by You;
    13. By making use of the Promotion Code and/or Voucher, You acknowledge that You have read, understood and agree to the terms and conditions set out herein and the terms and conditions of the Samsung Online Store;
    14. You will be required to create an account on the Samsung Online Store in order to redeem the Promotion Code and/or Voucher;
    15. The Promotion Code and/or Voucher is for the exclusive use of the Intended Recipient;
    16. You will not attempt to transfer or permit any other person to use the Promotion Code and/or Voucher; and
    17. THE PROMOTION CODE AND/OR VOUCHER MAY ONLY BE REDEEMED WITHIN 6 (SIX) MONTHS PERIOD FROM DATE OF ISSUE.
Page Description
The Promotional Offer shall entail Vodacom offering a free Fibre Mobile Back-up service (more fully described below) for subscribers that place orders for new Vodacom Fibre Broadband Services
Page Title
Win Women’s Month - Campaign | Vodacom
Keywords
Fibre Free 40GB Mobile Backup, Fibre, Free 40GB Mobile Backup
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/win-womens-month

Instant Top Up Terms and Conditions

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Instant Top Up terms and conditions

Terms and Conditions

The following Terms and Conditions relate to the Vodacom Instant Top Up Service and do not replace any other terms and conditions, agreements or contracts which exist between Vodacom Top Up customers and their Service Providers. Your subscription to the service constitutes your acceptance of these Terms and Conditions.

How the service works

The Instant Top Up Service, ("the Service") is a Value Added Service available to new and existing Vodacom Top Up and uChoose Flexi customers. This service is not available to On-Billers.

The Service will enable you, the subscriber, to recharge your account without purchasing a recharge voucher. This can be done at any time regardless of the airtime credit remaining.

The Instant Top Up facility is available for usage for all In purse transactions i.e. Voice, Data, Roaming/International, premium rates SMSs etc.

The Service will increase your Airtime Transfer counter allowed as per your existing Airtime Transfer business rules.

Any Rand denomination (excluding cents) will be available for recharge within the allowed minimum and maximum values.

All information relating to the Service and published on any promotional material will form part of these terms and conditions.


Eligibility

You must be a new or existing Vodacom Top Up or uChoose customer.

Only the owner of the SIM-card can request the Service to be activated, corporate customers must go through their administrator.

You will need to contact Customer Care and request activation of the Service and you may need to be credit vetted for the Service.

You will not be charged a connection fee when activating the Instant Top Up facility.

You will not be allowed to use the Service if you are soft locked because of non-payment.

If you have defaulted on your payment in the last three months, you may not have the Service activated.

Should you default on payment, the Service will be deactivated and you can request re-activation through Customer Care (082135).

Recharging

Once provisioned, you can make use of the Service via USSD and request a recharge amount. E.g. *136*04*50# or *100*04*50# (the 50 denotes the rand value selected by the customer).

The recharge amount requested will be deducted off the allocated amount and the Service Provider will bill you for that amount at the end of the month.

You will only be billed for the amount you recharged with. This amount will be an extra spend for you and will not come off your monthly subscription.

A SMS will be sent as confirmation to you on successful recharge.

There will be no reversals of any kind if a successful transaction has taken place (existing Pin-less recharge business rules apply).

You cannot carry over your allowance allocation amount i.e. if you are provisioned for R50.00 per month but only use R30.00, you cannot carry over the R20.00 (beginning a new month with R70.00 facility).

You will be able to request the remaining Instant Top Up balance on *135#

General

Vodacom will use its best efforts to secure the uninterrupted supply of the Service, and we will take all reasonable steps at our expense to correct any error, omission or mistake in the Service, but will under no circumstance be liable to you for any error, delay, failure or non-availability of the Service, and you indemnify us against any damage or loss you may sustain as a result of the aforesaid.

Vodacom reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service with or without notice. You agree that Vodacom shall not be liable to you or to any third party for any modification, suspension or discontinuation of the Service.

Vodacom has the right to change or modify these terms and conditions at any time with the method of notice determined by Vodacom from time to time.

Any queries with regard to the Service can be raised with your Service Provider.

Page Title
Instant Top Up Terms and Conditions
Keywords
terms, conditions, instant, top, up
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/instant-top-up-terms-and-conditions

Vodacom Yealink Cordless VoIP Terms and Conditions

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Vodacom Yealink Cordless VoIP

Terms And Conditions

  1. General

    1. The Vodacom Yealink Cordless VoIP Phone is an optional customer equipment offering for Vodacom Fibre Fixed Voice customers.

    2. The Vodacom Fibre and Vodacom Yealink Cordless VoIP Phone terms and conditions are available at the following link: https://myvodacom.secure.vodacom.co.za/vodacom/terms/terms-and-conditions.

  2. Vodacom Yealink Cordless VoIP Phone terms and conditions

    1. The Vodacom Yealink Cordless VoIP Phone terms and conditions as detailed herein are subject to change from time to time.

    2. The Vodacom Yealink Cordless VoIP Phone is subject to Vodacom's Standard terms and conditions and are available at the following link:
      https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

    3. Where there is any conflict between Vodacom's Standard terms and conditions and the Vodacom Yealink Cordless VoIP Phone specific terms and conditions, the Vodacom standard terms and conditions shall prevail

  3. Provision of the Yealink Cordless VoIP Phone

    1. The Vodacom Yealink Cordless VoIP Phone is offered as an optional device for Vodacom Fibre Fixed Voice customers only.

    2. The Vodacom Yealink Cordless VoIP Phone is a device which is offered as a purchase on a 24 (twenty four) month contract, 12 (twelve) month contract and on a once-off option.

  4. The Device

    1. Vodacom will offer a Yealink Cordless VoIP Phone device suited to operate with the Vodacom Fibre Fixed Voice service.

    2. Vodacom reserves the right to change the Yealink Cordless VoIP Phone device offered and the price of the device from time to time at its discretion but only for new contracts.

  5. Yealink Cordless VoIP Phone Device Warranty

    1. The Yealink Cordless VoIP Phone device has a 24 (twenty four) month warranty on the base and the handset only

    2. The Yealink Cordless VoIP Phone warranty period commences on the date of acceptance of delivery of the device by the customer.

    3. A faulty Yealink Cordless VoIP Phone will be swapped out for a replacement by an approved installer.

    4. The warranty on a replacement Yealink Cordless VoIP Phone will be valid for the balance of the initial warranty period.

    5. The Yealink Cordless VoIP Phone warranty will be voided if damage is caused by malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.

    6. Vodacom does not offer insurance products to insure Vodacom Fibre devices for the above mentioned acts which will void the warranty.

  6. Warranty Process and Details: In warranty 

    1. Should a faulty Yealink Cordless VoIP Phone returned be classified as a valid "in warranty" claim the base or handset may be replaced with the same or equivalent base or handset.

    2. Where a replacement is provided the Yealink Cordless VoIP Phone base or handset replaced ceases to be the property of the customer.

    3. Replacement or repair of the Yealink Cordless VoIP Phone base or handset does not extend the warranty period.

  7. Warranty Process and Details: Repairs

    1. Should the Yealink Cordless VoIP Phone need to be repaired, it will be repaired by a duly authorised agent or by return to the manufacturer.

  8. Warranty Process and Details: Replacement 

    1. Should the Yealink Cordless VoIP Phone need to be replaced, it will be returned to the manufacturer for replacement.

  9. Warranty Process and Details: Costs

    1. Under warranty, the faulty Yealink Cordless VoIP Phone will be collected and the replacement Yealink Cordless VoIP Phone will be delivered from/to the site where it is installed free of charge.

  10. Warranty Process and Details: Ownership

    1. The customer has full ownership of the Yealink Cordless VoIP Phone.

  11. Warranty Process and Details: General Exclusions and Limitations

    1. In the event that no identical product is available for the device exchange, the device may be replaced with a Yealink Cordless VoIP Phone of equal capacity or the customer may be offered the choice of a Yealink Cordless VoIP Phone upgrade which may incur an extra cost.

    2. The warranty does not cover charger cradles, power adapters, belt clip, Ethernet cables, batteries, installation guides, reference guides and packaging

    3. This warranty does not cover normal wear and tear of the Yealink Cordless VoIP Phone.

  12. Out of Warranty Process and Details

    1. If the Yealink Cordless VoIP Phone becomes faulty after the warranty period has elapsed, which is after 24 months after delivery of the device to the customer's premises, then the device will NOT be repaired or replaced either for free or at a cost. In this case the customer will be offered the option of purchasing a new Yealink Cordless VoIP Phone or any Fixed Voice device offered by Vodacom.

Page Title
Vodacom Yealink Cordless VoIP Terms and Conditions
Keywords
terms, conditions, yealink, cordless, voip, fibre
Weight
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/yealink-cordless-voip-phone
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