Vodacom Privacy Portal
Vodacom Privacy Portal
As a trusted guardian of customer personal information, Vodacom is committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our privacy commitments.
Your privacy is important to us – just as knowing how we use your information is important to you. This Vodacom Privacy Portal gives you access to our privacy policy which offers visibility of how we collect, use, share and protect your personal information based on your interactions with Vodacom, our products and services that you use or subscribe to and how you make use of these products and services.
For your ease of use, we've broken this information down into sections so you can find the details you need as quickly and easily as possible.
We are committed to the privacy and confidentiality of information provided to us. This Privacy Statement provides information to help you understand how we collect, use and share your personal information and our privacy practices with regard to any personal information collected by us from you directly and/or through the Website or the use of our products and services.
Personal information means any information which uniquely identifies you, and includes information such as your name, email address, telephone number, MSISDN, biometric information and password, as well as any other personal data collected.
By visiting this Website and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this Privacy Statement below:
We are Vodacom (Pty)Ltd - a leading African communications company providing a wide range of communication services, including mobile voice, messaging, data, financial and converged services.
Our Company registration number is 1993/003367/07 for Vodacom (Pty) Ltd and 1993/005461/06 for Vodacom Group Limited respectively. The address of the Vodacom Head office is 082, Vodacom Boulevard, Noordwyk, Midrand, 1685.
Your opinion matters to us – if you have any questions about our privacy statement, your rights or your privacy settings please click here to submit your query and a member of our dedicated team will respond to you.
At Vodacom, we are committed to respecting your privacy. We take privacy, security and complying with applicable data protection and privacy laws seriously.
Here are Vodacom’s core privacy commitments. We aim to put these commitments at the heart of everything we do.
We are committed to informed and limited collection of essential personal information.
The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, and how you have interacted with Vodacom even if you aren’t a customer, or what we have obtained from a third party with permission to share it with us.
We can get your personal information when you:
With your permission or consent and/or as permitted by law, we may also collect information about you from other organisations or third parties, if this is appropriate and allowed by law. These include fraud-prevention agencies, business directories, and credit reference agencies.
The information we collect about you depends on the Vodacom and Vodafone products and services you use, and subscribe to. It includes (but is not limited to) the following:
We may use and analyse your information to:
The information we use will include your approximate location, based on the nearest mobile cell site. As a result, this will change as you move around with your mobile phone.
We make use of technologies that enable us to identify your telephone number (MSISDN) if you are accessing some of our websites or apps. This “MSISDN Lookup” capability is only used by us and our trusted partners and is intended to make it easier for you to make use of our services.
We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need it.
We may share information about you with:
At your option, and only with your consent, we may also share your information with partner organisations we’ve chosen carefully, so they can contact you about their products and services.
We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of our flotation on a stock exchange, sale, merger, reorganisation, dissolution, disposal of all or part of our assets or similar event. We will inform you of any such transfer or disclosure if we are required to do so by law.
Where appropriate, before disclosing personal information to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.
In the event of a merger/acquisition or company reorganisation, your personal information may be part of the transferred assets and are likely to be disclosed to the new company.
If you are visiting this Website from a country other than South Africa the various communications will necessarily result in the transfer of information across international boundaries.
We may also need to transfer your information to other Vodafone or Vodacom group companies or service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. This may happen if our servers or suppliers and service providers are based outside South Africa, or if our services are hosted in systems or servers in Vodafone Operating Companies outside South Africa including the European Economic Area (EEA) or India and/or if you use our services and products while visiting countries outside South Africa. Countries in the EEA are considered to have adequate data protection laws. Other countries outside the EEA may not have data-protection laws which are similar to those of South Africa, however, we will make sure that your information is protected and enter into appropriate agreements to achieve this.
We are committed to implementing leading data security safeguards.
We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
We’ll never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.
We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction. Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods ) you acknowledge that it may be accessed by unauthorised third party, e.g. as a result of an illegal activity.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites, so please make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.
The same applies to any third-party websites or content you connect to using our products and services.
Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy statement posted on any site you visit before using the site or providing any personal information about yourself and others.
The laws of South Africa will govern any dispute or claim arising out of or relating to your use of this website.
At Vodacom, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information.
Right to correct personal information
Having provided adequate proof of identity, you have the right to have information held about you corrected if it is not accurate. In order to request a correction, you may contact our customer service team by clicking here.
Right to access personal information
You have the right to make a request for a copy of the personal information that Vodacom holds about you. Having provided adequate proof of identity, you have the right to request Vodacom to con¿rm, free of charge, whether or not the responsible party holds personal information about the data subject and request from a responsible party the record or a description of the personal information about the data subject held by the responsible party. For further information on your right to access your personal information, please see our access to information page.
Right to Opt-Out
If you no longer want to receive marketing messages from us, please contact our customer services team and you’ll be ‘opted out’. Kindly contact our customer services team to make opt-out request.
If you choose to unsubscribe or opt out, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.
Right to object to use of personal information
In certain circumstances, you have the right, to object to Vodacom processing your personal information. Please use our please click here to contact us and a member of our dedicated team will respond to you.
How to lodge a complaint
Should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly click here to contact us and a member of our dedicated team will contact you. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator, once the Protection of Personal Information Act, 2013 is in force.
To ensure exceptional customer service and convenience for our customers, Vodacom provides you with a number of channels to access information and to further exercise your rights. For a view of your privacy rights, please visit the ‘Your Rights’ section in our privacy statement. Should you wish to request access to information or records owned, held by or otherwise under our control, please see our Promotion of Access to Information Manual (PAIA Manual).
TOBi Privacy Portal
You have various rights in relation to your personal information. In the ‘Your Rights’ section of our privacy statement, we’ve provided the pertinent information and instruction on what to do if you wish to exercise any of your rights. Below are some links that may help you to exercise these rights relating to your personal information:
My Vodacom App: You can update the personal information we have on your account and view or download a copy of your bill.
Contact us: Our customer services team will gladly assist you with queries; including how to manage your marketing preferences.
Privacy queries: Our privacy statement was created to ensure transparency on the collection, sharing and protection of your personal information. If you are unable to find an answer to any of your privacy questions, or if you’d like to contact our Privacy Officer, please click on Privacy queries link.
Data and voice usage request form: To request your URL or data usage information, please fill the relevant form under access to information tab, and submit with all the documents as requested.
Access to Information Manual: Please click here to view this manual. It outlines the type of information held by Vodacom and how you can request access to this information.
General Data Protection Regulation (GDPR): The rights under this section also covers the rights guaranteed under the GDPR. You can exercise the rights that are conferred to you under GDPR by sending a request to our customer service team who will gladly be able to assist you.
Write to us: Although we are committed to going digital, you can always reach us by post at:
Legal Affairs – Privacy Office
Vodacom Group Ltd
082 Vodacom Boulevard
Vodavalley
Midrand
1685.
Related links
TOBi Privacy Portal
Understanding how we use cookies
We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our Website) for the best experience, including to personalise content and ads, to provide social media features and to analyse traffic. These cookies collect information that makes the website track your online activity and tells us how you use our Website, web-related products and services.
This, in turn, helps us make our Website relevant to your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our Website again.
Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our Website this may limit its functionalities or performance.
We might also share information about your use of our site with our social media, advertising and analytics partners. These cookies include targeted media cookies, strictly necessary cookies and advanced analytics cookies. For more information on how we use cookies please see our Cookie Policy.
Related links
TOBi Privacy Portal
Related links
TOBi Privacy Portal