Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our Customer Services team at 082 135 or [email protected].
Right to access personal information
You have the right to request a record or description of the personal information that Vodacom holds about you. This includes the right to request Vodacom to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request as an individual or an authorised third party, visit our Subject Access Rights page of this Privacy Portal which gives details on how to do this. Alternatively, you can contact our Customer Services team at 082 135 or [email protected].
Right to correct personal information
You have the right to correct information held about you if it's not accurate, out-of-date, excessive, irrelevant, or misleading. If the information we hold about you is inaccurate or needs to be updated, you can log in to My Vodacom to update it or you can contact our Customer Service team at 082 135 or [email protected].
Right to object to use of personal information
You have the right, in certain circumstances, to object to Vodacom processing your personal information. In order for Vodacom to provide you with products and services, Vodacom is required to process your personal information and as such the provision of your personal information is mandatory and you may not object to same in order to continue using our products or services. For more information or to exercise this right, please contact our Customer Services team at 082 135 or [email protected]. If this relates to an automated decision performed on you (this means with no human involvement), please let us know and we will review your request.
To opt out of marketing messages
If you no longer want to receive marketing messages from Vodacom, you can choose to opt out at any time. If you've previously opted in to receive personalised content based on how and where you use our network, you can also opt out at any time.
The easiest way to opt out is by using our marketing preferences page, found under your My Vodacom account settings.
There are also various other ways to opt out:
- Contact our customer services team at 082 135 or [email protected].
- Click the link at the end of a marketing email, text or picture message to unsubscribe from that channel
- Change your communication preferences by dialling *135*181#
- Tell the customer care agent if you receive a marketing call
- Disable push notification messages, including marketing messages, at any time in our apps by changing the notification settings on your device or by uninstalling the app
- Contact our customer care team for guidance
- If you’re opted out of marketing, you may still receive service-related messages.
Please note: You may still receive marketing messages for up to 7 (seven) days after opting out while we update our records.
You may have received marketing from Vodacom even if you're not a customer or have never had contact with us. This is a result of third-party marketing lists which Vodacom may acquire from time to time, stating that you have given permission to be contacted by other organisations. If you've registered with us to opt out of marketing from Vodacom, you shouldn’t receive such communications. If you still do, we ask that you let us know immediately by contacting our customer care team on 082 135 or [email protected]. This will only stop marketing from us and not stop the third parties from sharing your personal information unless you contact them directly.
How to lodge a complaint
If you want to contact us about any of your rights or should you believe that Vodacom has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom directly. Kindly contact our customer care teamon 082 135 or [email protected]. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:
The Information Regulator (South Africa)
27 Stiemens Street
Email: [email protected]
Complaints email: [email protected]
Right to restrict use of your personal information
If you feel that the personal information we hold on you is inaccurate, or you believe we shouldn’t be processing your personal information, please contact our Customer Services team on 082 135 or [email protected]. to discuss your rights. In certain circumstances, for example where you contest the accuracy of your information, or where Vodacom no longer requires your information for achieving its purpose but must maintain it for purposes of proof, you have the right to ask us to restrict processing.
Right to deletion
Vodacom strives to only process and retain your personal information for as long as we need to. In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold. If you feel that we are retaining your personal information longer than we need, it is worth first checking that your contract with Vodacom has been terminated, which you can do with Customer Services on 082 135 or [email protected]. If your contract with Vodacom has been terminated, we may still have lawful grounds to process your personal information.