Vodacom Express Recharge Terms and Conditions

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Vodacom Express Recharge

10% more Value Promotion - Terms and Conditions

  1. The promotion is open to all customers including Vodacom employees and their families
  2. A Post-paid customer will only be able to purchase for a prepaid or hybrid number
  3. The campaign gives 10 percent more value on prepaid Airtime only for purchases made on Vodacom's channels, namely and limited to the Vodacom website, VodaPay App (VodaPay Masterpass app) and Vodacom Express Recharge USSD *111*02# and *135*02# 
  4. Promotion commences 08 April 2019 
  5. Vodacom reserves the right to terminate the promotion at any time. Where Vodacom elects to terminate the promotion, the termination date of the promotion will reflect in these terms and conditions as an update.
  6. Vodacom may amend or vary these terms and conditions and where such amendment or change is material Vodacom will provide its customers with reasonable prior written notice before making any such change. Please familiarize yourself with any updates to these terms and conditions which may take place from time to time.
  7. The 10% extra value is given on minimum prepaid R29 airtime purchase The promotion is for prepaid purchases paid for using a bank card only via one of the aforementioned channels seen in point 3. 
  8. The extra 10 percent on airtime issued will not expire. 
  9. Every prepaid airtime transaction which meets the minimum qualifying criteria qualifies for the 10 % extra value i.e. no limit on the number of transactions.
  10. In the event that customer does not receive the extra value, the customer must contact Vodacom's contact centre at 082 135 for assistance.
Page Title
Vodacom Express Recharge Terms and Conditions
Keywords
terms, conditions, promotion, Express, Recharge
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/vodacom-express-recharge

Student Bundles Terms and Conditions

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Student Bundles

Terms and Conditions

  1. By taking up the Student Bundles (the “Service”), you agree to these terms and conditions.
  2. The once-off data bundles (the “Bundles”) are available to qualifying Prepaid and Hybrid customers only.
  3. To qualify for the once-off Student Bundles (the “Bundles”), your MSISDN needs to be registered as a valid student with one of our participating university and tertiary education partners.
  4. If you are a student and are unable to purchase Student Bundles, please contact your educational institute to find out if you are eligible or update your contact details on your Student Portal.
  5. You may purchase Student Bundles through the following self-service channel:

5.1. USSD: *123# Just 4 You

  1. You may purchase multiple bundles at any given time.
  2. All pricing of bundles includes VAT.
  3. The balance of your bundles will be depleted for the volume of data sent and received, and not the time you spent connected.
  4. The Service is available for use in all compatible smartphone devices, laptops and tablets.
  5. The bundles are valid for a period of up to 14 or 30 calendar days from the date that you made the purchase (the “Validity Period”).

Student Bundles

All Access Data

Night Owl

Validity

5GB All Access + 5GB Night Owl

5GB

5GB

14 days

10GB All Access + 10GB Night Owl

10GB

10GB

30 days

15GB All Access + 15GB Night Owl

15GB

15GB

30 days

20GB All Access + 20GB Night Owl

20GB

20GB

30 days

25GB All Access + 25GB Night Owl

25GB

25GB

30 days

30GB All Access + 30GB Night Owl

30GB

30GB

30 days

  1. You can extend the validity period of the bundles you initially purchased (the “Initial Bundles”) by purchasing additional bundles of the same size (the “additional bundles”) before the Initial Bundle have expired. The purchase of the additional bundles will result in the validity period being extended and calculated for the date that you purchased the additional bundles.
  2. If your bundle is depleted and there is no other applicable data bundle remaining, all data usage will be stopped by default or you will only be able to use data at an out of bundle rate if you have opted in to current out-of-bundle data charges.
  3. If a bundle reaches the validity date and expires before the bundle is depleted, data usage will continue at 49c per megabyte (MB).
  4. Data Transfer will apply to the Student Bundles Terms and Conditions - Data Transfer | Vodacom
  5. If you do a price plan migration, whilst you have an existing active service, such service shall be carried over to the new price plan.
  6. If you do a price plan upgrade, you will be able to add the service to your upgraded price plan.
  7. You cannot deactivate the service before it expires.
  8. If you have bought more than one bundle, the Initial bundle will be depleted first.
  9. The bundles do not apply to data roaming.
  10. Vodacom will at all times allocate to you the bundles that you have paid for and shall not pro-rate or make deductions on such bundles.
  11. The Night Owl data per bundle, is valid from 00:00 to 04:59:59 every day (i.e. midnight to 5am) https://www.vodacom.co.za/vodacom/terms/night-owl-terms-and-conditions
  12. You can view the balance of your bundles on the following channels:

22.1. USSD (*135);

22.2. Online (The VodaPay App & Portal);

22.3. Customer Care (082 135).

  1. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing such change
  2. Vodacom reserves the right to amend or decommission the Student Bundles bundles and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing such change
Page Title
Student Bundles Terms and Conditions
Keywords
Student Bundles, Student, Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/student-bundles

Call Sponsor Terms and Conditions

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Call Sponsor

General terms and conditions

By activating the Call Sponsor service you agree to be bound by the following terms and conditions:

  1. In these terms and conditions:

    1. calls made and SMSs sent by a Vodacom Prepaid or Top Up customer to the telephone numbers that you link to your cellphone account are referred to as "sponsored calls";

    2. the cellular numbers that the Vodacom Prepaid or Top Up customer dials and that you have agreed to link to your cellphone account are referred to as "sponsored numbers";

    3. the process of activating and paying for your sponsored calls is referred to as "sponsor";

    4. the Vodacom Prepaid or Top Up customer that you sponsor is referred to as the "sponsored customer".

  2. Activating and Continuation of the Call Sponsor Service

    1. You may submit the offer to sponsor calls and SMSs by registering your details on the website www.vodacom.co.za.

    2. You will only be able to activate the Call Sponsor service if you are a valid Vodacom Contract customer, are active on the Vodacom cellular Network, are able to originate chargeable calls, and are not in any form of hard of soft lock.

    3. You may sponsor a maximum of 6 (six) sponsored customers at a time.

    4. You may sponsor a maximum of 6 (six) sponsored numbers per sponsored customer at a time.

    5. Calls and SMSs can be made to any network operator (Vodacom, MTN, Cell C, etc. ) and national Telkom numbers may be sponsored. International calls and SMSs or calls to premium rate services may not be sponsored. Data and MMS activity may not be sponsored.

    6. The Call Sponsor service is not available to the sponsored customer whilst they are roaming, and any sponsored numbers dialed whilst roaming will be charged to the sponsored customers Prepaid or Top Up account.

    7. It will not be possible for you to sponsor a number that has already been sponsored by another Contract customer.

    8. Once you have activated the Call Sponsor service, the sponsored customer will receive an SMS advising them that you have offered to sponsor thier calls or SMSs. The sponsored customer must accept your offer by responding with the word "yes" to the SMS. If the sponsored customer does not accept your offer within 7 (seven) days of having received the aforementioned SMS your offer to sponsor calls will be automatically withdrawn.

    9. Once the sponsored customer has accepted your offer to sponsor their calls, the service will be activated.

    10. You will receive a confirmation SMS once the sponsored customer has accepted your offer to sponsor their call.

    11. You will be able to add, delete, amend or query the Call Sponsor service via the website, as often as you require.

    12. Provided the sponsored customer is active on the Vodacom Network, they will be permitted to dial the sponsored numbers even if they have no airtime credit.

    13. The sponsored customer will be entitled to query and delete sponsored numbers, but will not be able to amend existing sponsored numbers or add any new sponsored numbers.

    14. If the sponsored customer forwards their calls to a sponsored number, such calls will be charged to you as sponsored calls.

  3. Cost and Payment of Sponsored Calls

    1. You will pay for all sponsored calls made by the sponsored customer, and you will be responsible for the full and total costs of such calls, calculated in accordance with the tariff plan applicable to the sponsored customer at the time that the sponsored calls or SMSs are made.

    2. The time, date, destination, duration and cost of the sponsored calls will be recorded on your itemized billing invoice that you receive from your service provider.

  4. Deactivation of Call Sponsor Service

    1. If your account is locked for any reason or cancelled the Call Sponsor service will no longer be available and the sponsored customer will again be responsible for the costs of all calls made to the previously sponsored numbers, with effect from the date that your account is locked or your contract is cancelled.

    2. If you delete any sponsored number an SMS will be sent to the sponsored customer advising them that such number is no longer sponsored.

  5. General

    1. You agree that Vodacom shall not be liable for any loss or damage or injury to you or any party arising out of the provision or non-provision of the Call Sponsor service whether direct or indirect, consequential or contingent and whether foreseeable or not, and in particular Vodacom shall not be liable for financial loss or loss of profits, contract, anticipated business, savings, use or goodwill and you accordingly indemnify and hold Vodacom harmless against any expense, loss, claim, harm or damage brought against, suffered or sustained by Vodacom, which arises directly or indirectly out of a breach of these terms or the use by you of the Call Sponsor service irrespective of the cause thereof.

    2. Vodacom has the right to change or modify these terms and conditions at any time with the method of notice determined by Vodacom from time to time.

    3. These terms and conditions do not supersede any existing agreement between yourself and Vodacom or of its service providers and are to be read in conjunction therewith.

Page Title
Call Sponsor Terms and Conditions
Keywords
call, sponsor, terms, conditions
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/call-sponsor-terms-and-conditions

Mobile Internet Recurring Data Bundles Terms and Conditions

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Mobile Internet Recurring Data Bundles

 

  1. Recurring Mobile Internet data bundles will be available to Contract and Top Up customers on Integrated, Talk, Business or uChoose price plans.
  2. Recurring Mobile Internet data bundles will not be available to Contract or Top Up Mobile Broad Band data contract customers
  3. The Recurring  Mobile Internet data bundles will be available through the following self-service channels;
    • MyPhone *135#    
    • The VodaPay App
    • Vodacom.co.za & Vodacom.mobi    
    • Customer Care 082135
    • Vodacom Shops
  4. A customer can activate & deactivate a Recurring Mobile Internet data bundle at any time. 
  5. If a customer activates a Recurring Mobile Internet data bundle in the middle of a calendar month, and there is no existing Recurring bundle active, the data will be pro-rated for the remainder of that month; thereafter the full data allocation of the Recurring Mobile Internet data bundle will be allocated on the 1st day of every subsequent calendar month. 
  6. If a customer activates a Recurring Mobile Internet data bundle in the middle of a calendar month, and there is already a Recurring Mobile Internet data bundle active on the same line, the new Recurring Mobile Internet data bundle will only take effect on the 1st day of the next calendar month. 
  7. Recurring Mobile Internet data bundles will follow the Last In First Out order of consumption. In the case of a Recurring Mobile Internet bundle being active on an integrated price plan, such as a uChoose Smart, Smart or RED; the offer default data bundle that forms part of the price plan will be consumed first before any other data bundles. 
  8. A customer can only have one active Recurring Mobile Internet data bundle at a time. 
  9. If the bundle allocation of a Recurring Mobile Internet data bundle is depleted and there are no additional Once-Off Mobile Internet bundles available, the applicable out-of-bundle rate will apply. 
  10. The data bundle expiry date for Recurring Mobile Internet data bundles will be valid for up to 60 days or until the last day of the following calendar month.
  11. Recurring Mobile Internet data bundles will be allocated Night Owl Data on Contract price plans only (Talk, Business, Smart and RED), uChoose and Top Up price plans will not receive Night Owl Data bundles. 
  12. Customers with and active Recurring Mobile Internet data bundle will be able to purchase unlimited Once-Off Mobile Internet data bundles.
  13. The price of the Mobile Internet Recurring data bundle will be pro-rated for the first month post activation if there is no existing Recurring data bundle active
  14. Recurring Mobile Internet data bundles tariffs do not apply to data roaming.
  15. Vodacom may amend Recurring Mobile Internet bundle prices by providing you with reasonable notice prior to any price increase.
Page Title
Mobile Internet Recurring Data Bundles Terms and Conditions
Keywords
terms, conditions, data, bundle, mobile, Internet, recurring
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/mobile-internet-recurring-data-bundles-terms-and-conditions

In-store Accessory Spend Voucher Terms and Conditions

CBU

New Samsung Galaxy Z Series Foldables in-store Accessory Spend Voucher

Vodacom Campaign 2024

  1. Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Post-Paid In-store accessory spend Voucher” Promotion (the “Promotion”) where Customers will receive an in-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets, from 8th October - 6th November 2024 – during the pre-order campaign. The in-store accessory spend Voucher varies depending on the applicable device model.
  2. All Customers during the term of the Promotion agree to be bound by the following Terms and Conditions.
  3. The Vodacom In-store accessory spend Voucher enables a Customer to purchase only original Samsung accessories only when upgrading / signing up to selected qualifying handsets during the promotional pre-order period while instore:

Qualifying handsets:-

Samsung Galaxy Z Series
Samsung Galaxy Flip6 5G
Samsung Galazxy Fold6 5G

Note: The in-store accessory spend Voucher varies depending on the device model purchased.

The in-store accessory spend Voucher is available to new and upgrade contracts; and via in-store only.

  • R1,000 in-store accessory spend voucher when the Customer upgrades / signs up to the new Samsung Galaxy Z Fold6 5G.
  • R500 in-store accessory spend voucher when the Customer upgrades / signs up to the new Samsung Galaxy Z Flip6 5G.
  1. The in-store accessory spend Voucher must be utilized during the sign-up / upgrade process strictly in-store at the time of upgrade or sign-up to qualifying handsets during the pre-order period.
  2. The Accessory spend Voucher:
  3. Is redeemable instore at the time of upgrade or taking up a new contract.
  4. Can only be used to purchase original Samsung accessories only.
  5. Can be redeemed against original Samsung accessories only.
  6. Is available on selected promotional deals only for the Samsung Galaxy Z Flip6 & Samsung Galaxy Z Fold6.
  7. Cannot be redeemed as cash.
  8. Is not transferrable and cannot be used in conjunction with other offers, promotions and Vouchers.
  9. Can only be redeemed against one spend per deal.
  10. Customer cannot take up accessories that are not in stock at the time of redemption of the in-store accessory spend Voucher as the accessory spend Voucher is only valid at the time of upgrade / sign up.
  11. In an instance where the Customer purchases accessories that are more than what the in-store accessory spend Voucher is, the Customer is liable to pay the outstanding extra amount.
  12. In an instance where the Customer spends less than the value of the In-store accessory spend Voucher, he/she acknowledges that there will be no change given and that he/she forfeits the remaining balance.
  13. Should the Customer spend less than the value of the accessories with the in-store accessory spend Voucher - he/she is allowed a R21.00 shortfall only e.g.: In-store accessory spend Voucher is R200.00, the Customer cannot select accessories less than a total amount of R179.00.
  14. In-store accessory spend Voucher are only valid during the specified pre-order deal period.
  15. Subject to availability of the specified device/deal :-
  16. Customer cannot request an extension on the in-store Accessory Spend Voucher.
  17. Customer can add as many accessories to the value of the specified Voucher/Spend amount.
  18. Customers cannot use the in-store accessory spend Voucher to purchase handsets, tablets, tablets, airtime and data.
  19. Should Customer return, or swap the handset, Customers are also need to return all accessories that were redeemed at the time of the initial purchase before they can swap out or return stock.
  20. Should Customers fail in doing so they will not be awarded the accessory in-store accessory spend Voucher of the new purchase.
Page Description
In-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets, from 8th October – 6th November 2024 – during the pre-order campaign. The in-store accessory spend Voucher varies depending on the applicable device model.
Page Title
In-store Accessory Spend - Voucher | Vodacom
Keywords
In-store Accessory Spend Voucher
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/accessory-spend-voucher

Vodacom Fibre Broadband Integrated Contracts Specific Terms and Conditions

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Vodacom Fibre Broadband Integrated Contracts Specific

Terms and Conditions

General

  1. The Vodacom Fibre Broadband standard terms and conditions are applicable to these terms and conditions unless explicitly mentioned within the Vodacom Fibre Broadband Integrated Contracts terms and conditions. These standard terms and conditions are available at https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

  2. The Vodacom Fibre Broadband Integrated Contracts price plans will be available on Vodacom self-build, Openserve and Vumatel (trenched and aerial) networks only. 

Provision of Services 

  1. After signature of the Vodacom Fibre Broadband Integrated Contract, an installation date of the Vodacom Fibre Broadband service will be provided to you.

  2. After installation of the Vodacom Fibre Broadband service you will receive a 24 (twenty four) month Vodacom Fibre Broadband Contract with mandatory value added services (VAS) and/or equipment. 

  3. You will be allocated with a new Vodacom Fibre Fixed voice number, you will not be allowed to port an existing fixed voice number to the Vodacom Fibre Broadband Integrated Contract. 

  4. You will not be allowed to delete the mandatory VAS and/or equipment provided with the Vodacom Fibre Broadband Integrated Contract price plan.  

  5. You will be allowed to purchase additional VAS for the Vodacom Fibre Broadband Integrated Contract only once the Vodacom Fibre Broadband Integrated Contract has been activated, i.e. upon installation of the Vodacom Fibre Broadband service.

Migrations

  1. On the Vodacom Fibre Broadband Integrated Contract price plan, you will be allowed to migrate to a higher Vodacom Fibre Broadband price plan. The migration is only applicable to the Vodacom Fibre component (data and line speed only) of the Vodacom Fibre Broadband Integrated Contract.

  2. If you migrate to a higher Vodacom Fibre Broadband price plan you will carry over the discount associated with the initial Vodacom Fibre Broadband Integrated Contract. 

  3. You will not be liable for the standard migration fee when you migrate to a higher Vodacom Fibre Broadband price plan. 

  4. You will not be allowed to migrate to a lower Vodacom Fibre Broadband price plan. 

  5. You will not be allowed to migrate to any other Vodacom Fibre Broadband price plan.  If you want to cancel the Vodacom Fibre Broadband Integrated Contract, and thereby cancel the mandatory VAS and/or equipment, the existing cancellation rules will apply.  The existing cancellation rules are available at https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

Page Title
Vodacom Fibre Broadband Integrated Contracts Specific Terms and Conditions
Keywords
terms, conditions, fibre, broadband, integrated, contracts
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/vodacom-fibre-broadband-integrated-contracts

Internet Starter Pack Terms and Conditions

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Internet Starter Pack Terms and Conditions

Internet starter pack - SIM only terms and conditions

  1. The SIM only internet starter pack includes:

    • Sim card

    • Data bundle allocation

  2. The Data Bundle is pre provisioned on the enclosed SIM card

  3. The SIM card will be provisioned with the Power Bonus tariff plan.

  4. The default Power Bonus tariff plan will allow the customer to make voice calls as well.

  5. The voice calls will be billed at the current Power Bonus tariff rates.

  6. The Data Bundle allocation will be activated upon activation of the SIM. 

  7. The monthly applied bundle will be a Broadband Standard once-off bundle allocation which is included as part of the starter pack purchase.

  8. The customer will receive an SMS confirming the allocation of each monthly bundle

  9. The out of bundle rate will be R0.99 per MB VAT Inclusive.

  10. The first Data Bundle allocation will be loaded upon activation of the SIM card.

  11. The Data Bundle allocation will be reloaded on the Customers SIM Card every 30 days (from initial allocation) for a 12 month duration

  12. Multiple additional once-off Data Bundles may be added to this bundle. 

  13. If the customer number gets deactivated then customer will forfeit all benefits of the starter pack

  14. If a customer migrates the prepaid number to contract/Top up then all the benefits will be forfeited

  15. Standard roaming rates apply

Internet starter pack with Modem terms and conditions

  1. The internet starter pack includes:

    • 3G modem

    • Sim card

    • Data bundle allocation

  2. The Data Bundle is pre provisioned on the enclosed SIM card.

  3. The SIM card will be provisioned with the Power Bonus tariff plan.

  4. The default Power Bonus tariff plan will allow the customer to make voice calls as well.

  5. The voice calls will be billed at the current Power Bonus tariff rates.

  6. The Data Bundle allocation will be activated upon activation of the SIM. 

  7. The monthly applied bundle will be a Broadband Standard once-off bundle allocation which is included as part of the starter pack purchase.

  8. The customer will receive an SMS confirming the allocation of each monthly bundle

  9. The out of bundle rate will be R0.99 per MB VAT Inclusive.

  10. The first Data Bundle allocation will be loaded upon activation of the SIM card.

  11. The Data Bundle allocation will be reloaded on the Customers SIM Card every 30 days (from initial allocation) for 12 month duration (depending on offer).

  12. Multiple additional once-off Data Bundles may be added to this bundle. 

  13. If the customer number gets deactivated then customer will forfeit all benefits of the starter pack.

  14. If a customer migrates the prepaid number to contract/Top up then all the benefits will be forfeited.

  15. Standard roaming rates apply.

These terms and condition should be read in conjunction with the Power Bonus Terms and Conditions available at http://www.vodacom.co.za/vodacom/terms/power-bonus

Page Title
Internet Starter Pack Terms and Conditions
Keywords
terms, conditions, data, bundle, Internet, starter, pack
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/internet-starter-pack-terms-and-conditions

RT15 Adhoc Discounted Bundles Terms and Conditions

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RT15 Adhoc Discounted Bundles

Terms and Conditions

  1. Hybrid and Post-paid customers will be able to purchase any number of RT15 ad hoc discounted bundles at a time, subject to their account credit or bank card limit.
  2. Your purchase will need to be of a minimum value of R6.
  3. The RT15 adhoc discounted bundles can be purchased via the credit card for both Post-paid and Hybrid customers.
  4. Your bundle purchase will not be subject to pro-rating.
  5. You will be able to purchase any number of RT15 adhoc discounted bundles even when a recurring bundle is active.
  6. Any bank charges incurred during the unsuccessful attempt to deduct funds from the bank card will be for your account and you will be liable for payment.
  7. There is no additional service fees from Vodacom but your applicable bank will charge the relevant bank charges/card transactions fees for normal card purchases.
  8. The RT15 adhoc discounted bundles are valid for a period of up to 30 calendar days from the date that you made the purchase (the "Validity Period").
  9. You can extend the Validity Period of the Bundles you initially purchased (the "Initial Bundles") by purchasing additional Bundles of the same size (the "Additional Bundles") before the Initial Bundle have expired. The purchase of the Additional Bundles will result in the Validity Period being extended and calculated from the date that you purchased the Additional Bundles. Any unused data from this bundle upon expiry will be rolled over, free of charge for the next 30.
  10. If you already have an active bundle, the oldest bundle will be depleted first.
  11. You will not be able to cancel your RT15 adhoc discounted bundle purchase on the VodaPay App.
    1. In order to cancel the RT15 adhoc discounted bundle, call 082 1940 or the Account Manager.
    2. You will be asked a few questions in order to verify you are the account or cardholder.
  12. The customer will not be allowed to cancel if the RT15 adhoc discounted bundle has been used.
Page Title
RT15 Adhoc Discounted Bundles
Keywords
rt15, adhoc, discounts, vodacom, terms, conditions
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/rt15-adhoc-discounted-bundles

Vodacom Fibre Interim LTE Access Terms and Conditions

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Vodacom Fibre Broadband Services Interim LTE Access

  1. Vodacom Fibre Broadband Services Interim LTE General Terms and Conditions
  • “Uncapped” Vodacom Fibre Broadband Interim LTE Service Description
    • The Vodacom Fibre Interim LTE Access price plan will be available to customers on Vodacom Fibre self-build and Bitstream fibre networks. 
    • The Vodacom Fibre Interim LTE Access price plan will only be available where the Fibre build is in a non-live fibre area status at the time that the Vodacom Fibre Broadband order has been approved.
    • The Vodacom Fibre Interim LTE Access will not be sold as a standalone product, you must have an approved Vodacom Fibre Broadband price plan to qualify for the Interim LTE Access. 
    • You may not resell the Vodacom Fibre Interim LTE Access or use the Vodacom Fibre Interim LTE Access for any commercial activities or where the service is on sold to other users.
    • The Vodacom Fibre Interim Access price plan will be available to Vodacom Fibre Broadband customers on: 24 month, 12 month and month-to-month price plans.
    • The Vodacom Fibre Interim LTE Access will only be available as a month-to-month price plan. 
    • The Vodacom Fibre Interim LTE Access will only be provided in Vodacom self-build and Bitstream fibre networks where sufficient LTE coverage has been confirmed. 
    • You can order the Vodacom Fibre Interim LTE Access price plan as part of the initial Vodacom Fibre Broadband order or thereafter subject to condition 2. 
    • If you are an existing Vodacom Fibre Broadband customer you will not be eligible to apply for the Vodacom Fibre Interim Access price plan or where fibre is already available at the requested address.
    • If you are an existing Vodacom Fibre Broadband customer you will be eligible to apply for the Vodacom Fibre Interim LTE Access price plan provided fibre has NOT been installed at the requested address and meets the qualifying criteria. 
    • You will not be allowed to purchases any additional value added services on the Vodacom Fibre Interim LTE Access price plan. 
    • The Vodacom Fibre Broadband Services that are rendered through the Interim LTE Access solution are provisioned on a “Best Effort” basis, and accordingly no guarantees can be provided. Vodacom shall use its best endeavours to ensure that the Vodacom Fibre Broadband Service is provided in accordance with the service description, and the subscriber acknowledges that there are no guaranteed service levels parameters that are associated with this Service.
    • “Best Effort” means a service that does not have associated service level metrics, and whilst certain results are not guaranteed, reasonable efforts will be made to achieve the best results as expeditiously as possible.
  • Charges 
    • Subscribers signing up for the Interim LTE Access qualify for one month’s free subscription that is calculable from the date that the Interim LTE Access solution has been installed and is activated.
    • Your monthly subscription for the Vodacom Fibre Interim LTE Access will be billed in advance.
    • If you are activated during the month you will be billed a pro-rata of the monthly subscription fee for the Vodacom Fibre Interim LTE Access price plan. 
    • Your first invoice will reflect the charges for the current month and the subscription for the month in advance. 
  • Equipment 
    • The following equipment will be delivered to you in order to provide the service, the delivery will be provided free of charge: 
      • Router
      • USB modem
      • SIM card 
    • Vodacom reserves the right to change the equipment used to provide the service from time to time. 
    • The router and USB modem will be preconfigured by Vodacom with the required LTE configurations.
    • You will be required to do a self-install of the preconfigured equipment. 
    • The router, USB modem and SIM supplied for the Vodacom Fibre Interim LTE Access price plan will be reused for the Vodacom Fibre Broadband service.
    • A two-year warranty will apply to all customer equipment provided by Vodacom. 
    • If the equipment supplied for the Vodacom Fibre Interim LTE Access price plan is damaged and falls out of the warranty process you will be liable for the costs of the replacement equipment. 
    • The Interim LTE Access product will be automatically converted to a Mobile Backup Zero product, using the same device once the Fibre installation has been completed.
    • As part of the Vodacom Fibre Interim LTE Access price plan, you may be issued with a new or refurbished Customer Premise Equipment.
  • Service Offering and Pricing
    • Vodacom reserves the right to amend the service offering and pricing from time to time.
    • Vodacom reserves the right to change the Customer Premise Equipment used to provide the service from time to time.
  • Sales Channels
    • The ordering and activation of the Vodacom Fibre Interim LTE Access will be available on the following sales channels:
      • Customer Care (082 1904)
      • Vodacom Retail Stores
      • Business Partners
  • Support Channels
    • Customer Care on 082 1904 will provide support for Vodacom Fibre Interim LTE Access.
  • Migrations 
    • Migrations between the Vodacom Fibre Interim LTE Access Capped and Uncapped price plans will be allowed. 
    • You will not be allowed to migrate from any other Vodacom tariff plans to the Vodacom Fibre Broadband Interim Access price plan.
    • You will not be allowed to migrate from the Vodacom Fibre Interim LTE Access price plan to any other Vodacom tariff plans.
  • Usage Parameters
    • The usage parameters set out in this document are designed to assist in protecting the Vodacom Network, the Service, Customers and the Internet community as a whole from improper and/or illegal activity over the Internet, to improve service and to improve service offerings.
    • As stipulated in the Acceptable Use Policy, Vodacom reserves the right to monitor usage and apply certain restrictions.
    • Any stated speeds and uninterrupted use of the Service are not guaranteed and actual speeds vary based on the amount of traffic on the internet, content on the particular website, or by the overall performance and configuration of the computer connected to the Service and will likely be lower than the speeds indicated during peak hours.
    • This document is not intended to replace or supersede the Acceptable Use Policy.
    • Some protocols will receive priority over the Vodacom Business network and are seen as business-critical applications.
    • These protocols include:
      • HTTP
      • TTPS
      • SMTP and POP3
      • IMAP
      • FTP
      • TELNET
      • SSH
    • The following protocols are deemed non-mission critical and shall receive the lowest priority on the Vodacom network:
      • Peer-to-Peer
      • BitTorrent
      • Gaming
  • Cancellations 
    • The Vodacom Fibre Interim LTE Access price plan will be cancelled immediately when your Vodacom Fibre Broadband service has been installed and activated.
    • You may cancel the Vodacom Fibre Broadband order prior to the installation and activation of the Vodacom Fibre Broadband service.
    • A change in the Fibre build roadmap where Vodacom no longer determines it is feasible to roll-out fibre. You will be notified thirty (30) days in advance regarding the mandatory cancellation where the Vodacom Fibre build roadmap has changed.
    • You can request the cancellation of the Vodacom Fibre Interim LTE Access price plan, subject to a thirty (30) day notification period.
    • You may cancel the Vodacom Fibre Vodacom Fibre Interim LTE Access price plan service without cancelling the existing Vodacom Fibre Broadband order.
    • If you are active on the Vodacom Fibre Interim LTE Access price plan and you cancel the Vodacom Fibre Broadband order prior to installation of the Vodacom Fibre service you will be liable for the cost of the router and USB modem which is supplied as part of the Vodacom Fibre Interim LTE Access price plan.
    • The remainder of the costs associated with the router and USB modem (applicable where the USB modem was not paid for upfront) is determined as follows: (12 months - month in which contract is cancelled) X (router / USB modem cost /12).
Page Title
Vodacom Fibre Interim LTE Access Promotional Pricing Terms and Conditions
Keywords
terms, conditions, fibre, interim, LTE, access, promotion, pricing
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/vodacom-fibre-interim-lte-access

Home Internet 5G Data Contract Terms and Conditions

CBU

Home Internet 5G Data Contract

Terms and Conditions

  1.  Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
  2. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
  3. The Home Internet 5G data service (the "Service") is available as a Top Up or Contract payment type.
  4. The Home Internet 5G Data tariffs are offered in two variations: as SIM-only deal or bundled with a home router.
  5. The Service is only available on 24 month and 36 month contracts. These are not available as month-to-month contracts.
  6. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value Added Services ("VAS"), bundle purchases or out of bundle usage.
  7. After your contract period for the Services has expired, your contract will continue on a month-to-month basis.
  8. You may terminate your Service at any time but such early cancellation will be subject to a payment penalty determined by Vodacom (the "Cancellation Fee").
  9. Vodacom may charge you up to 75% of the balance of the outstanding Service fees (the "Balance") as the Cancellation Fee. The Balance is determined as follows: the monthly subscription amount times by the remaining months of the contract.
  10. Upon early cancellation of the Service, you will also have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services in addition to the Cancellation Fee.
  11. You may provide notice of cancellation a month in advance of the cancellation by calling our Customer Care on 082 135.
  12. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.
  13. If you choose to cancel your Service after the 3rd of the month the cancellation will be pended to the end of the following month.
  14. You will retain your data allocation until the Service cancellation is effective.
  15. You are able to do a SIM-swap while on these tariffs.

Home Internet 5G Devices

  1. The Service is only compatible with selected home routers. Therefore, it is not compatible and will not work with mobile phones, dongles and/or MiFi routers.
  2. If you select a SIM-only tariff, the SIM will only work with a compatible home router. The responsibility to use a compatible whitelisted home router from Vodacom’s approved list lies solely on the customer.
  3. Currently, these are the only routers compatible with these tariffs:

·       Alcatel Linkhub HH72v 35678541

·       Huawei Sharelink B525S-65A

·       Huawei Sharelink B525S-65A

·       Huawei Sharelink B612-233

·       Huawei Sharelink B612-233

·       Huawei Sharelink B612S-25D

·       Huawei Sharelink B612S-25D

·       Huawei Sharelink B618S-22D 86263903

·       Huawei Sharelink 5G CPE PRO2 (H112-373) 86688704

·       Huawei Sharelink B535-932 86041504

·       TP Link MR600 86650104

·       ZTE MF286R 86770904

·       ZTE MF286C1 86097804

·       ZTE Sharelink MC801A 86367104

  • Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010

·       ZTE 5G FWA MC8010A 86062806

  1. If you select a SIM-only tariff, Vodacom can offer you to purchase a compatible whitelisted home router outright. If you select this option, any warranty, guarantee, customer support and service and/or education pertaining to this router can and will be offered to you from Vodacom.
  2. If you select a SIM-only tariff, but choose to use your own compatible home router then, any warranty, guarantee, customer support and service and/or education pertaining to this router will not be offered to you and/or covered from Vodacom.

Contract Activation & Use

  1. This Service is available for activation via the following channels:
  • In-store (Retail & Omni-channel)
  • Saves Desk (Call Centre)
  • Vodacom Online
  • Vodacom Direct Sales
  • J4U Upgrades
  • Retail App
  1. This Service is only available for use on the 5G and 4G Vodacom network.
  2. When you use the Service, you have to insert the Home Internet 5G SIM card into one of the eligible 5G routers. Please note that the 5G routers are the only applicable routers that the Home Internet 5G SIM cards will allow connectivity onto the Vodacom network on.
  3. You are only guaranteed access to the Vodacom network in the specific area that the Service is activated on and access in any other geographic area is not guaranteed.
  4. You may change the location in which you access the Service if your new address has sufficient 5G or 4G coverage. If there is no 5G or 4G coverage in your new address then you may have to cancel your Service and incur the Cancellation Fees.
  5. Please note that if your new address is only 4G covered, you will connect onto the 4G network at 4G related speeds.

Voice, SMS & MMS Services

  1. The Service does not include SMS, MMS and Voice services.
  2. You will only be able to receive SMS's as part of the Service.
  3. After you have reached the final FUP on the tariff and you have no other active data bundles available, the Service will be hardlocked and your data usage will be suspended. You may use out of bundle data only if you opt into out of bundle charges using the Vodacom portal/app. The out-of-bundle rate is 44c.
  4. You may purchase multiple additional data bundles on the Home Internet 5G Service.
  5. The following channels will be available for additional data bundle purchases:
    • Vodacom Online (Portal and App)
    • Financial Institutions
    • Vodacom Stores
  6. If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime or credit card.
  7. If you purchase additional bundles on the Post-paid billing option, the cost of the additional bundles will be added to your monthly bill.
  8. These tariffs are subject to a monthly Fair Usage Policy (as stipulated below). Once you reach the first FUP on the Unlimited Home Internet 5G Service you will be throttled down to lower speeds, until you reach the second FUP, after which your data usage will be hardlocked until the next month.

Speed

Data

25Mbps

Uncapped* with FUP

0GB-1TB at up to 25Mbps;

FUP 1: 1TB-1.5TB at 4Mbps;

FUP2: >1.5TB hardlock

50Mbps

Uncapped* with FUP

0GB-1TB at up to 50Mbps;

FUP 1: 1TB-1.5TB at 4Mbps;

FUP2: >1.5TB hardlock

100Mbps

Uncapped* with FUP

0GB-2TB at up to 100Mbps;

FUP 1: 2TB-2.5TB at 4Mbps;

FUP2: >2.5TB hardlock

Best Effort

Uncapped* with FUP

0GB-2TB at up to Best Effort speeds;

FUP 1: 2TB-2.5TB at 4Mbps;

FUP2: >2.5TB hardlock

  1. You will receive usage notifications as you approach the FUP of your tariff and when you reach the hardlock limit of the Home Internet 5G Service.
  2. If you activate the Home Internet 5G Service in the middle of a calendar month the full availability of unlimited data will apply, however the cost of the contract will be prorated.

Data Transfer

  1. You will not be able to transfer data to other customers from the Home Internet 5G Service.

Balance View-throughs

  1. You can view your data usage on:
    • Vodacom Online
    • Customer Care systems
    • Tobi

Migrations

  1. You can migrate to any other price plan contract option and as a result of this migration you will retain all your data allocation.
  2. If you migrate to a lower price plan you will be liable for a downward migration fee.
  3. Migrations between Postpaid contracts are effective immediately and all other migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
  4. If you migrate to another price plan, your contract period for the Service will remain unchanged.
  5. You may not migrate from another data contract to the Service.

Upgrades

  1. You may upgrade into or out of the Service

Exclusions

  1. You may not use data sharing SIM cards for the Service.
  2. The data allocation for the Service cannot be used for roaming.
Page Title
Home Internet 5G Data Contract
Keywords
Home Internet 5G Data Contract
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/home-internet-contract-5G
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