Vodacom Home Assistance

Terms And Conditions

Services

Home Assistance programme provides assistance to you when you are involved in a home emergency. A home emergency means any sudden, unexpected and/or unforeseen event at your home requiring the immediate and/or urgent services of a domestic tradesman to limit/minimise or prevent further damage to the home.

This benefit is restricted to home emergencies and only applies to your eligible premises/primary place of permanent residence or eligible premises, within the Republic of South Africa and used for domestic purposes, including outbuildings. 

The eligible primary residence is captured at the date of sale.

Emergency Services Notification and Call-out: 

At your request our Assist Call Centre will relay a notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.

Mobile Notification Services: 

As a member, you will receive an SMS notifying you of the update on your active case. The below details will be sent to your mobile phone after lodging a case: 

*Please note that each benefit will be managed on an individual basis and is highly dependent on traffic, weather and correct information received, i.e. address or area of incident.

Services Rendered: 

The Home Assistance programme shall entail the following emergency services to customers: 

1. Plumbers

2. Glaziers

3. Electricians

4. Locksmiths

5. Tree felling

6. Bee keepers

7. Pest controllers – borer beetle/ thatch lice/ dust mites/ cockroaches / fleas/ fish moths/ ants/ ticks/ bedbugs/ rodents – ONLY

Benefit excludes maintenance (of any kind)

Plumbers: 

Assistance shall be provided to customers in circumstances where they have requested access to the service where the emergency is any of the following:

Glaziers: 

Electrician: 

Assistance shall be provided to customers in circumstances where they have requested access to the service where the emergency is any of the following: 

Locksmiths:

Exclusions: 

Burglary incidents (the member will be assisted, but is liable for the cost), and garages, padlocks, replacing of damaged locks (the member will be assisted at his/her own expense), business premises (business premises – only applicable for office assistance)

Additional benefits also included are: 

Estimated service times: 

For any queries please contact us on 082 17 800