VodaPay’s Valentines Month Competition Terms and Conditions

CBU

VodaPay’s Valentines Month Competition

Terms and Conditions:

Vodacom Payments Services Company and Vodacom (Pty) Ltd (collectively called “Vodacom”) is running the VodaPay Valentines Month Competition where new and existing VodaPay followers stand a chance to win R1000 paid into their VodaPay wallets.

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Duration

  1. The Competition is open to all new and existing VodaPay social media followers from 7 February (the “Start date”) - 14 February 2025 (the “End Date”).
  2. The duration of the Competition may be extended or curtailed at the discretion of Vodacom.
  3. Customers must complete all the following actions to qualify:
    • Execute on the specific stipulated action on the VodaPay social media platforms.

Facebook:

  • Adjust your phone to complete this “V” puzzle
  • Take a screenshot of the full “V”
  • Post that screenshot in the comments
  • Use #VUpYourValentinesMonth

X:

  • Take a screenshot of the complete “V” .
  • Post that screenshot in the comments.
  • Use #VUpYourValentinesMonth
  1. 2 customers stand a chance of winningR1000 paid into their VodaPay wallet.

Eligibility

  1. Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
  2. The Competition is only open to natural persons (at least 18 years and older). Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
  3. This Competition is only open to new and existing VodaPay social media followers that complete the required entry mechanics during the stipulated times.
  4. Employees, directors and agents of Vodacom Group Companies and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are eligible to participate in this Competition.
  5. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.

Valid Entry

  1. To stand a chance of winning in the Competition, -
  • Execute on the specific stipulated action on the VodaPay social media platforms.

Facebook:

  • Adjust your phone to complete this “V” puzzle
  • Take a screenshot of the full “V”
  • Post that screenshot in the comments
  • Use #VUpYourValentinesMonth

X:

  • Take a screenshot of the complete “V” .
  • Post that screenshot in the comments.
  • Use #VUpYourValentinesMonth
  1. Participants may enter multiple times, by entering on different platforms. However, each entrant may only win on
  2. There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 11 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  3. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable. 
  4. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Prize draw

  1. The winners will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winners will be notified within three (3) working days after he / she has been selected and verified as a winner.

Winners will be selected at random. The selected winners will be announced on VodaPay’s social media platforms.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, (Ogilvy), who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. Vodacom (and / or ‘Ogilvy’) will use reasonable efforts to contact the winners via direct message on their social media profile, or via a phone call based on the contact details provided by the participants to participate in the Competition.
  4. Vodacom (and / or ‘Ogilvy’) shall attempt to contact the winners for a period of 3 (three) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
  5. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
  6. The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and must comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize, and the prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
  8. The winners’ name and location will be displayed on VodaPay social media platforms at the platform’s discretion.
  9. If only one winner in the Competition: Vodacom shall request the winner’s consent in writing to his / her image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after he / she has been announced as the winner. The winner may decline the use of his / her image and/or likeness by Vodacom.

If more than one winner in the Competition: Vodacom shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. Winner will be contacted via direct message on the relevant social media platform. Winner to share full name and contact details.
  2. Cash to be transferred to winners’ VodaPay wallet.
  3. If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  4. All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Competition as well as in regard to the prizes shall terminate. Collection of prizes stipulated below:

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
  6. Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
VodaPay Valentines Month Competition where new and existing VodaPay followers stand a chance to win R1000 paid into their VodaPay wallets.
Page Title
VodaPay’s Valentines Month - Competition | Vodacom
Keywords
VodaPay’s Valentines Month, VodaPay’s Valentines, VodaPay, Valentines
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/competition/vodapay-valentines

Vodacom Sorbet Gift Card Terms and Conditions

CBU

VODACOM SORBET GIFT CARD

Terms & Condition

CAMPAIGN SUMMARY

Vodacom will gift a R500 or R750 Sorbet Voucher/Digital gift card to Customers who upgrade or sign-up to a specific Vodacom deal during the deal period = 8th May – 9th June 2025.

The free voucher offer will be available to Customers who upgrade or sign-up to any of the below devices during the 2025 May deal-period:

BrandDeviceSorbet Voucher Amount
HONORHonor Magic V2 5G 512GBR750 – 00
Honor Magic7 Pro 5G 512GBR750 – 00
Honor Magic6 Pro 5G 512GBR750 – 00
Honor 200 Pro 5GR500 – 00
Honor 200 5GR500 – 00
OPPOOPPO Reno 13R500 – 00
OPPO Reno 13FR500 – 00
SamsungSamsung Galaxy S24 FER500 – 00
Samsung Galaxy Z Fold 6R500 - 00

Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing such change.

REDEMPTION OF THE REWARD

Qualifying Customers will be sent a SMS with their Sorbet Voucher.

Vodacom reserves the right to extend or curtail the promotional period for any reason deemed valid.

  • Upon verification and activation of a new contract, the qualifying customer will receive communication in the form of an SMS to the activated Vodacom contract number.
  • Consumers will receive their unique SMS.

THE SORBET DIGITAL GIFT CARDIS GOVERNED BY THE FOLLOWING TERMS AND CONDITIONS:

  • The digital gift cardis valid for 3 (three) year from date of issue.
  • Based on the qualifying device, the customer vouchers will be provided in either of the following denominations;
  • R750 (Seven Hundred Rand)
  • R500 (Five Hundred Rand)
  • The SMS gift card/voucher cannot be exchanged for cash or credit.
  • No cashback will be given as change.
  • The gift card/voucher cannot be replaced.
  • For the in-store redemption – Sorbet will only accept digital digital gift card in the format of an SMS. The customer must present the SMS in a Sorbet Store at till point.
  • Sorbet will only accept the digital format on presentation of a South African ID or Driver’s license and the customer must present both the voucher/digital gift card number included in your SMS.
  • The customer will be required to present this SMS voucher/digital gift card as payment for their Sorbet purchases.
  • The voucher/digital gift card value will remain until the balance is either depleted or the expiry date is reached, whichever occurs first.
  • Purchases will be deducted from the voucher/digital gift card amount until the value reaches zero.
  • The voucher/digital gift card can be used at all Sorbet Branches.
  • The customer can check their remaining balance at any till point in a Sorbet store.
  • The balance reflecting on the Woolworths system is binding.
  • This voucher/digital gift card may not be used to make payments into any Sorbet Accounts, Clicks Accounts / loans, visa or master card accounts or utility account.

GENERAL

  • User data collected via the Promotion will not be used for any other purpose than for the execution of the Promotion only.
  • User data collected via entry to this Promotion will be stored for as long as it is legally required to and in accordance with Vodacom's Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  • Should a qualifying customer not receive an SMS containing the voucher/digital gift card or have deleted the SMS, please contact 087 057 1255 for verification and for Vodacom to resend the unique promotional SMS. The original issue date of the SMS will apply, if a customer fails to redeem their Reward within the required validity period, they will forfeit their Reward.
  • The voucher/digital gift card will be awarded to the Vodacom number that was upgraded. 
  • This Promotion is only open to natural persons 18 (Eighteen) years and older. 
  • Neither Vodacom nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors, and any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the gift card.
  • Vodacom reserves the right to terminate the Promotion immediately and without notice if the Promotion is held to be or becomes unlawful. In such event, all Customers hereby waive any rights which they may have against Vodacom and acknowledge that they will have no recourse or claim of any nature whatsoever against Vodacom.
  • In the event of a dispute regarding any aspect of the Promotion and/or these Terms and Conditions, Vodacom's decision will be final, and binding and no correspondence will be entered.
  • Vodacom may refuse to give any digital gift card if the qualifying procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject /withhold any digital gift card for any reason and will not be obliged to notify customers that they are rejected.
  • Vodacom Contract customers are able to log a customer query or complaint using the below details: General and reward queries at [email protected] or 087 057 1255.

All information relating to the Promotion and published on any promotional material will form part of these Terms and Conditions. For the full terms and conditions on the Vodacom Qualifying packages please visit; www.vodacom.co.za. 

GENERAL VODACOM ONLINE SHOPPING TERMS AND CONDITIONS

These are the terms and conditions that apply when you order from us online (Online Shopping Terms). The Online Shopping Terms must be read together with the promotion terms and conditions that apply to the use of our website; www.vodacom.co.za.

  • When you buy goods from us online, you agree to these terms and conditions and that we may send invoices to you electronically

Goods and Pricing:

  • All goods displayed on our website are subject to availability. If any goods ordered by you are not immediately available or are not available at all, we will let you know as soon as possible.
  • The stated prices on our website are in South African Rands (ZAR).
  • We have made every effort to accurately display the goods specifically regarding their colour, description, and price. Please remember however that the colours that you see will depend on the device which you are using to access our website and we cannot guarantee that the goods when received will be the exact same colour as you have seen them. 
  • Please ensure that you or your authorised representative is available at the delivery address. If anyone other than the purchaser is accepting delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. We may in certain instances require the person accepting delivery to produce a form of identification. On delivery, we will require that you or your authorised representative sign for the goods and fill in your or their name. 

Risk:

  • Risk on the goods will pass to you upon delivery of the goods to you or your authorised representative.

General:

  • We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time.
Page Description
Vodacom will gift a R500 or R750 Sorbet Voucher/Digital gift card to Customers who upgrade or sign-up to a specific Vodacom deal
Page Title
Vodacom Sorbet Gift Card | Vodacom
Keywords
Vodacom Sorbet Gift Card, Sorbet Gift Card
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/sorbet-gift-card

Vodacom at Home Terms and Conditions

CBU

Vodacom at Home Terms and Conditions

VODACOM AT HOME : PREPAID -  T and Cs

  1. Customers must have a valid Vodacom prepaid SIM card and a Vodacom At Home MSISDN ( cell phone number)  in order to qualify for Vodacom at Home services and products 

  2. All Vodacom At Home prepaid customers are pre-provisioned with a 1 GB recurring bundle 

  3. All Vodacom At Home prepaid customers will receive their first 1GB data allocation once the Vodacom At Home device and SIM  is activated 

  4. Data bundle purchases cannot be refunded either partially or in full 

  5. A customer migrating or porting  to a non-Vodacom at Home tariff will forfeit all data bundles  and  recurring bundle services

  6. The monthly recurring bundles will be allocated provided a customer has recharged their airtime account with the applicable amount

  7. Vodacom At Home prepaid customers cannot change their tariff to any other Vodacom prepaid tariff 

  8. Vodacom At Home prepaid customer will have exclusive access to Vodacom at Home prepaid data bundles

  9. Vodacom At Home monthly  recurring bundles are valid for 30 days from date of allocation 

  10. Vodacom At Home customers will be able to recharge their airtime accounts using any of the existing Vodacom recharge channels 

  11. Only Vodacom At Home customers who register their alternative number will receive data usage notifications to their alternative number. 

  12. Customers with insufficient funds in their airtime account will not be allocated a data bundle on the recurrence date

  13. Vodacom will check your account to deduct the recurring bundle cost from the customers airtime account. 

    • Should a customer not  have sufficient funds then the date on which the billing is successful will become the new billing date .

Page Title
Vodacom At Home Terms and Conditions
Keywords
terms, conditions, at, home
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-at-home-terms-and-conditions

Vodacom Select Terms and Conditions

CBU

Vodacom Select Terms and Conditions

The following will serve as Terms and Conditions associated with the Vodacom Select service and our Privacy Policy. You agree and accept the terms and conditions of this service and further acknowledge that you are of legal age and have the capacity to use the service described herein.

These Terms of Use describe the terms and conditions applicable to your use of the Select service via any of our mediums, including the website, Mobi site, direct messages including, various communications tools, forums, survey services, data collection services, personalized content and branded programming. You also understand and agree that the Service may include advertisements of research related activities and that these advertisements are necessary for Vodacom Select to provide the Service. 

Vodacom Select reserves the right to periodically change, modify, add to or remove portions of or the whole of these Terms and Conditions and the User will be given reasonable notice of such changes.

The user is also responsible for checking these Terms and Conditions periodically for revisions.  Vodacom Select and its associated 3rd parties and Service Provider reserve the right to stop the User from using the service upon breach of any Terms and Conditions set out herein, and to make any claims or institute legal action or take any steps that the we deems appropriate to address such breach.

"Personal Information" means personal information as defined in Applicable Laws, including the Protection of Personal Information Act of 2014;

"Vodacom Group" means Vodacom Payment Services (Pty) Ltd, its holding company, Vodacom (Pty) Ltd, and the Subsidiaries of Vodacom (Pty) Ltd from time to time.

What is Vodacom Select?

Vodacom Select is a new service from Vodacom, which sends targeted and relevant messages to you, the consumer, based on your permission and preferences.   From time to time, we will send you a range of different messages, from Vodacom as well as brands you might be interested in, to keep you informed about the Select service, or simply for you to tell us what you are into. It is not just offers and promotions but messages from your favourite brands including new products, discounts, limited offers, gifts and more.

Vodacom Select works by using information about you to send you targeted messages relevant to you.

Who qualifies?

Vodacom Select is available to Vodacom South Africa mobile customers over the age of 18.  Vodacom will, at its own discretion, award Vodacom gifts (e.g. SMSs, Data or Voice minutes) based on how long you stay on the Vodacom Select service as well as your profile.

How do you join?

To opt in to this service, send an SMS with the word "JOIN" to 1155.  By doing this you agree to these Terms & Conditions of the service. You also join the service by using the Vodacom Please Call Me service and the Vodacom Vodafone Live Portal.

How do I Opt Out?

If you decide at any time that you no longer want Vodacom to send you messages and share this data, you can leave Vodacom Select by sending a free SMS text with the word STOP to 1155. When selecting to Opt out of receiving messages we will delete all personal 

require further processing in order to customize offers most suited to your specific profile and in accordance to our Privacy Policy. Your personal information will be treated with the strictest confidence and will not be openly shared with anyone or 3rd parties. 

How many messages will I receive from Vodacom Select?

That depends on your preferences.  We will send you a range of profiling questions, which you can tailor to your interests. The more areas of interest you select, the more messages you will receive.

What are the targeted messages based on with Vodacom Select?

  • Information you have already agreed to share with Vodacom (e.g. age, gender) and your mobile device (e.g. type, model) 

  • Your preferences gathered through the profiling messages we send to you and for particular products, services or lifestyle activities when you tell us what they are – or when we assume what they are, depending on how you use our products and services, your contact with us – such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us, your account information.

What is profiling?

Profiling data may be collected from other organizations and companies, where permitted and lawful and the information can be matched with data, which we hold about you. These organisations shall include fraud-prevention agencies, business directories and credit reference agencies. We may also send you targeted messages based on:

How, when and where you use your mobile device (including who you contact and who contacts you), and how much this costs you.

You can keep your profile up-to-date by sending a free SMS text  with the word UPDATE to 1155 or by accessing vodacomselect.mobi.  Deactivation of a declared interest in a listed interest category will result in you not receiving news, offers and deals related to that particular interest category. 

We may also share this information in a non-identifiable and aggregated form with third parties based on our Privacy Policy. For example, market research organisations or to help third parties target design their marketing campaigns.  This does not include your personal data or any other data, which could identify you or enable them to contact you.

We may also make worldwide transfers of your personal information on our Corporate systems, to other entities, agents, subcontractors in the Vodacom group companies or other relevant business partners including without limitation mobile network operators and third parties who may have incidental access to personal information.  When making such transfers we will ensure that the necessary protections are in place to safeguard your personal information transfer under or in connection with these Terms of service and our Privacy Policy. 

If you decide at any time that you no longer want Vodacom to send you targeted messages and share this data, you can leave Vodacom Select by texting STOP to 1155.

Third Party Consent

The Services may contain links or references to information, content, and services provided by third parties (collectively, "Third-Party Content") as a service to those interested in this information. You use any Third Party Content contained therein at your own risk.

From time to time these services will be offered by Vodacom or its subsidiary companies in conjunction with 3rd parties and may fall outside the borders of South Africa.  You also understand and agree that the Service may include certain communications from Vodacom Select, such as service announcements, administrative messages.  In order to offer a holistic service some information that you share might be shared with 3rd parties and might require further processing in order to customize offers most suited to your specific profile and in accordance to our Privacy Policy. 

Pricing

As long as you are in South Africa, subscribing to Vodacom Select is completely free and it is always free for you to receive and reply to the messages we send you as part of the service. 

Data charges may also apply if you connect to any links contained in the messages.

Exclusion of Liability

Vodacom do not accept any liability for any of the products or services offered by the various brands advertised, nor will Vodacom and the customer enter into any contract for the provision of these products or services. The views expressed and any promotional and or discounted offerings are not that of Vodacom and is that of the 3rd party or brand being represented. 

Trademarks

Vodacom Select  logos and/or designs and any other product or service name or slogan contained in any Content or otherwise within the Services are trademarks of Vodacom Select and/or its suppliers and/or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Vodacom Select or the applicable trademark holder. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Services or in any Content are the properties of their respective owners.  Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Vodacom Select.

Availability of Service Providers and Services

Vodacom Select and its Service Provider aim to offer the best products and services possible, but makes no warranty that access to and use of the product channels, contents of the Website and any services offered on the Website will meet the User's requirements, and cannot guarantee that this Service will be free of any errors and mistakes or inaccuracies, or that there will not be any interruption in service whilst the User is using the services.

If the User detects any errors and mistakes or inaccuracies, or experiences an interruption in Service whilst using the services, the User undertakes to report these and Service Provider will attempt to remedy the problem as soon as it reasonably can.

The User's access to the services and promotional content may from time to time be restricted to allow for repairs, maintenance and the introduction of new material or services. In such event, we will attempt to restore service as soon as reasonably possible.

Service Registration

The Service allows persons who meet its eligibility requirements to register for Vodacom Select and participate in surveys and brand communications.  The Service may be used only by persons 18 years of age or older.  In terms of our Privacy Policy, we will not market our services to minors and will not further process and data of minors.  Vodacom Select relies upon Guardians to regulate content access via mobile devices and determine whether any surveys or other content made available through the Service is appropriate for the viewing, access, download, or participation in by a Minor. If you are a Minor, you may not register for or use the Service without the permission and supervision of a Guardian. The Service is not intended for the use of children under 18 years of age. Use of the Service is void where prohibited.  You further agree that all personal information provided at registration and during the use of the Vodacom select service is correct and true and applicable to you the individual.

General

We will store your information for as long as we are legally required to and in accordance to 

our Privacy Policy. If there is no legal requirement, we will only store the collected information for as long as we need it.

For more information on the Vodacom Select Service,  contact Vodacom Customer care on 135, free from a Vodacom cell phone, or 082 135 from any other phone. 

Page Title
Vodacom Select Terms and Conditions
Keywords
terms, conditions, select
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-select-terms-and-conditions

Vodacom United Rugby Championship Competition Terms and Conditions

CBU

Vodacom United Rugby Championship and Vodacom Bulls Rugby Stand Ticket Competition 24/25

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom United Rugby Championship and Vodacom Bulls Rugby Stand Ticket Competition/s for the 2024/25 season (the “Competition/s” as relevant) on Vodacom’s official social media and digital platforms and any third-party partner social media and digital platforms.  

These are the Standard Competition Terms and Conditions and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, Monday, 2 September 2024.
    • End date: 23h59, Monday 30 June 2025.
  2. Prize Draws are fixture-related and will be done before the relevant match for each Competition within the 2024/25 season or as communicated via social media platforms.

Competition Prize/s

  1. The Competition Prize is: 4 (four) stand tickets per winner to the relevant fixture as promoted on Vodacom social media and digital platforms for a Vodacom United Rugby Championship match or a Vodacom Bulls match during the 2024/25 season (which may fall outside of the Vodacom United Rugby Championship) hosted in South Africa.
    • Total number of Prizes: The total number of tickets will be determined by Vodacom for each fixture.
    • Value of the Prize(s) (per Prize): a maximum value of R250 (two hundred and fifty Rand) per ticket unless there is a quarter, semi or final where the ticket value will be higher, which is unknown at the time of publishing, (not transferable and not exchangeable or refundable).
    • Prize exclusions: The Prize excludes any and all travel to attend the event and any other costs which may be incurred by the winner to attend the event that falls outside elements provided as part of the prize.

Eligibility

  1. The Competition is open to all Vodacom customers, who have been Vodacom customers for an uninterrupted period of 24 (twenty-four) months or longer, and who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition.
  2. Participants are allowed to enter the Competition once per day during the Competition period or as specified in the relevant social media campaign posts.

Prize Delivery

  1. The Prize delivery for this specific Competition will either be physical or electronic delivery via email, as contemplated in clauses 1 and 34.3 below.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) to determine the value of the Prize/s or to substitute it at their discretion.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will be eligible entries.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and not eligible to participate in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration, and provide a copy of such an identity document to Vodacom on request - failing which eligibility to win is forfeited.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the stipulated Competition requirements, including following the stated prompts (including on social media or other platforms) or completing the required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and may be eligible to win a prize based on the Competition requirements.

Prize Draw and/or winner selection

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner.
  3. The decision of the judges (who draw the prizes or decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the award or allocation of the Prizes, will be final and binding and no correspondence will be entered into.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available, or should Vodacom or its Agent be unable to reach that participant for any reason whatsoever, on the contact details provided during the timeframe stipulated above or of the Participant rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived and forfeited. Vodacom reserves the right at is sole discretion to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required information, documentation or verification from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
    • In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places arranged between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible or Vodacom’s Agent is unable for any reason whatsoever not to effect delivery, the Prize will be forfeited.
    • In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
    • In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
    • In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
    • In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification to the satisfaction of Vodacom or its Agents in their sole discretion.
    • In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  4. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited – which will be determined at Vodacom’s or its Agent’s sole discretion.
  5. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  6. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize for whatsoever reason (including the reasons mentioned above), the Prize will be awarded to the next selected eligible entrant.
  7. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and right of admission is reserved

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.
  4. Where a Prize is for an event(s) and / or experience(s):
    • It is restricted to the winner(s) of the Prize only. No additional guests will be allowed to enter or have access to the event(s) and / or experience(s);
    • Right of Admission to the event(s) and experience(s) is reserved by Vodacom, its Agent’s or Partners in respect of the event or experience;
    • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to have a winner (and their partner and / or guest) removed from an event at any time should the behaviour or language of such winner or guest, at the discretion of Vodacom (its Agent’s or Partners in respect of the event or experience), be considered to constitute harassment or be inappropriate, including behaviour or language that is discriminatory or hateful on grounds such as race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth; and
    • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to remove any winners (and their partner and / or guest) from an event at any time should their behaviour be considered to be dangerous to themselves or any other person or contravening any applicable health and safety requirements.

Undertakings, limitation of liability and indemnification

  1. Event(s) and/or experience(s), to which the Competition Prize relates, may be hosted by third parties (for example, at sport stadia, theatres, convention or other centres owned by other entities). Winner(s) agree to comply with the rules and regulations applicable to events held at such premises upon entry, and as may be stipulated by the owners of such premises.
  2. Entry to any events, experiences, and venues in respect of which Vodacom may give away prizes as part of competitions on its platforms, are bound and regulated by specific event or venue-related rules and regulations, which may be determined by event or venue owners or relevant governing bodies. By participating in this competition, Competition Participants:
    • acknowledge and agree that they are bound by such event, experience, or venue rules upon entry to such premises, event or experience;
    • undertake to adhere to and comply with any and all reasonable event, experience, or venue rules and/or regulations; and
    • indemnify Vodacom, its agents, or employees from any liability associated with Competition participants/winners failure to adhere to such rules and regulations and any damages that occur as a result.
  3. Vodacom, its associated companies, partners, agents, contractors, sponsors, and personnel involved in or associated with the Competition, or a related event or experience shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition, from claiming the Prize, or attending an event or experience forming part of the Prize.
  4. Vodacom (including its Agent’s or Partners in respect of the event or experience) is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  5. Vodacom (including its Agent’s or Partners in respect of the event or experience) cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match, event or experience, and should that specific fixture, match, event, or experience be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control or at Vodacom’s discretion, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  6. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  2. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  3. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  4. Vodacom (or its Agent) is entitled to, in its sole discretion, disqualify any entrant/participant from the Competition for any reason and will not be obliged to notify entrants/participants of such disqualification.
  5. If Vodacom is required to alter or cancel any aspect of the Competition or to terminate it by law, as a result of changes in legislation, or for any reason whatsoever, it has the right to terminate the Competition, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  6. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  7. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom United Rugby Championship and Vodacom Bulls rugby Stand Ticket Competition 24/25 (the “Competition”) on Vodacom’s official social media and digital platforms and any third-party partner social media and digital platforms.
Page Title
Vodacom United Rugby Championship Competition | Vodacom
Keywords
United Rugby Championship, United Rugby, Championship
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/united-rugby-championship

Vodacom Redlovesgreen Device Management Initiative Terms and Conditions

CBU

Vodacom Redlovesgreen Device Management Initiative

Terms and Conditions

  1. Introduction

    1. The COVID-19 pandemic has highlighted just how important digital technology is in keeping us connected. Yet, hundreds of thousands of people across the South Africa don't have adequate access to a device or connectivity at home and face huge barriers in accessing education and support services. Vodacom has launched Redlovesgreen Device Management Initiative Campaign which aims to help by collecting and redistributing old smartphones, tablets together with all accessories (the "Devices") to those who need them most. For the purpose of these terms and conditions "accessories" shall include:

      1. Chargers;

      2. Earphones;

      3. SIM cards or memory cards; and

      4. any other similar accessory in respect of a Device will be accepted by Vodacom as part of the Redlovesgreen device management initiative.

    2. These Terms and Conditions govern your participation in the Redlovesgreen device management initiative. By sending your Devices to Vodacom and therefore taking part in the Redlovesgreen device management initiative, you accept and agree to these Terms and Conditions. You should also refer to the FAQs found at Vodacom

    3. We recommend that you print and store or save a copy of these Terms and Conditions for future reference.

  2. Eligibility

    1. You can only donate Device that you own or are duly authorised to donate. You hereby warrant to Vodacom that you are the lawful owner and/ or possessor of the Device and therefore indemnify Vodacom against any claims or losses howsoever arising that Vodacom may be subject to as a result of you donating Devices to Vodacom.

    2. You can only donate Devices that are in working condition. Vodacom will dispose of any donated Devices that are not in working condition.

    3. In order to participate in the Redlovesgreen initiative, you are required to complete the donation form found at  Vodacom specifying the following:

      1. Your name and identity number;

      2. Your contact details, including your address and telephone number;

      3. An address in the Western Cape from which the Devices you intend to donate can be collected be collected by Vodacom as well as the contact details of the person that will be available at the time and place of collection;

      4. Details of the Device(s) you intend to contribute to the Redlovesgreen, including the Device manufacturer, Make, Model and IMEI number

    4. Vodacom will arrange for the Device(s) to be collected by courier service from the address specified in the application form at no cost to you.

    5. Upon courier's arrival you will receive an envelope. Insert the device(s) into the envelope, seal the package and return to couriers.

  3. Ownership of the donated Devices

    1. You hereby acknowledge and agree that ownership in the donated Devices shall pass from you to Vodacom at the point of receipt by the courier; and that you are donating the Device and shall not receive any remuneration, fees or payment from Vodacom, any Charity Partner or any other person for the donated Devices.

    2. If you send any Device that in the absolute discretion of Vodacom is not eligible for redistribution, Vodacom shall have the right to deal with any such Device at its absolute discretion, including arranging for its recycling or disposal.

  4. Your obligations

    You must:

    1. take all reasonable steps to ensure that any data (including personal data) has been deleted on each Device;

    2. take all reasonable steps to reset each Device to its default factory settings, including removing any password, pin number or cloud-based protection, such as Google lock, iCloud, and disabled any 'find my device' functionality such as 'Find My iPhone'; and

    3. ensure you have complied with any law, regulation and/or internal procedure or policy that is applicable to you in the context of your participation in the Redlovesgreen initiative in accordance with these terms and conditions, including, but not limited to, obtaining any consents or other authorisations required and compliance with any anti-bribery and corruption or privacy policies in connection with your donation of the Devices.

  5. Vodacom's obligations

    Vodacom shall:

    1. take all reasonable steps to wipe the Devices and delete all previous user data.

    2. arrange for the Devices to be donated to any of the Charity Partners (or to any other registered charity that may participate in the Redlovesgreen initiative from time to time), in each case in Vodacom's absolute discretion.

  6. General

    1. Privacy. Any personal data processed by Vodacom will be processed in accordance with Vodacom's privacy policy available at vodacom.co.za /privacy-policy

    2. Should any clause, term or provision of these Terms and Conditions be or become invalid or unenforceable, the validity or enforceability of the other clauses, terms and provisions shall not be affected thereby. The invalid or unenforceable clause, term or provision shall be deemed to be substituted by a suitable and equitable clause, term or provision, which, to the extent legally permissible, comes as close as possible to the intent and purpose of the invalid or unenforceable clause, term or provision.

    3. Changes to these Terms and Conditions. These Terms and Conditions may be amended at any time without prior notice. Any changes will be posted on the Vodacom website. It is your responsibility to ensure you review the current Terms and Conditions before sending your Devices to Vodafone and participating in the Redlovesgreen initiative.

  7. Reward

    Vodacom shall:

    1. Reward the first 100 customers who send their devices for donation or recycling with a Takealot voucher to the value of R400 only;

    2. The Takealot voucher will be sent virtually to the customer through their e-mail address, on the condition that the correct details are provided;

    3. Vodacom shall not be responsible for an incorrect email address provided by the customer;

    4. ONLY the first 100 customers will receive a Takealot voucher

    5. The rest of the customers, from customer 101, will be automatically entered into a draw to stand a chance to win an iPhone 12.

    6. The winner of the iPhone 12 will be contacted on the cellphone number provided.

Page Title
Redlovesgreen Device Management
Keywords
Redlovesgreen Device Management
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-redlovesgreen

Africa Roaming Terms and Conditions

CBU

Africa Roaming Terms and Conditions

General Terms and Conditions

  1. The prescribed Africa Roaming tariff applies by default to all Vodacom customers when roaming on the Vodacom Lesotho, Vodacom Mozambique, Vodacom Tanzania, Vodacom DRC, Vodafone Ghana and Kenya Safaricom networks.

  2. Calls to Customer Care (+2782135) are free while roaming.

  3. Calls to voicemail and any Vodacom number which is normally zero rated in South Africa excluding customer care (+2782135) will be charged at the Call Home rate.

  4. Customers will not be charged to receive a voicemail message, but will be charged at the Call Home Rate to retrieve the voicemail message.

  5. All calls are billed using the 60:60 (per minute) billing concept.

  6. All data usage is charged in 10kb increments.

  7. If a network is not listed as being part of the Vodacom Africa Family, Vodafone world rates for that country apply.  Calls to premium and satellite numbers are not charged at the Africa Family rates.

Page Title
Africa Roaming Terms and Conditions
Keywords
terms, conditions, Africa, roaming
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/africa-roaming-terms-and-conditions

Vodafone Guardian Terms and Conditions

CBU

Vodafone Guardian

General terms and conditions 

  1. These terms and conditions govern your access and use of the Vodafone Guardian application.  By using the application you indicate that you accept these terms of use and you agree to abide by them. 

  2. The service is provided by Vodafone and shall be available for download to Vodacom customers only. 

  3. The service is NOT intended to locate your global position and no location details or GPS co ordinates will be made available to you or/nor  any 3rd party or licensors with whom Vodafone and Vodacom has contracted to deliver the service. 

  4. The service does provide basic emergency contact details to contact emergency services in the event of an emergency. Any attempt to contact alternative emergency services will be charges for as per the user's price plan. 

  5. Notwithstanding the use of the Vodafone Guardian service, you will still be able to use and maintain your normal GSM/3G network services to which you have an agreement with Vodacom and its licensors and service providers. 

  6. Some of the functionality and services may not be available to you if your phone has been soft locked. 

  7. Vodafone Guardian is an application designed to help mobile phone users block unwanted communications to their mobile phone and restrict access to the internet and other features on the phone.  Vodafone Guardian is not proposed as a solution to control anti-social activities and behaviour such as harassment or bullying and this application will not block all harassing or bullying messages. 

  8. The Vodafone Guardian service should not be used or relied on as your sole means of monitoring and blocking. Neither Vodacom nor its licensors shall have any liability for the accuracy, totality, precision or suitability of the information provided by the service.  If you are being bullied or harassed, we would recommend that you look at http://parents.vodafone.com/cyberbullying for help and further information. 

  9. Vodafone Guardian's "I Do Not Accept" blocking function is provided only as a support feature for the user concerned. Vodafone and Vodacom recommends that the relevant authorities are contacted in any instances of suspected harassment or bullying. 

  10. Vodafone Guardian does not prevent callers accessing a voicemail account. Should this cause concern, a user may contact Vodacom Customer Care to arrange for voicemail to be disabled. 

  11. Vodafone Guardian will permit calls to Childline South Africa and charged at applicable price plan rates. 

  12. Vodafone Guardian does not block premium text messages. It is however possible to configure Vodafone Guardian to unsubscribe automatically from premium text messages by sending a "Stop" message back to the service. 

  13. In the case of emergency calls, Vodafone Guardian shall disable itself to facilitate such emergency contact. Following any outgoing emergency call a device reset is required by parent or user to ensure the continued application of Vodafone Guardian. 

  14. In the event that a user receives a blocked message, it shall be inserted by Vodafone Guardian into a marked archive. This archive should not be accessed unless considered necessary. 

  15. Where parents or guardians wish to apply Vodafone Guardian to their child's mobile device, they may set up a guardian number and password to cover various functions. This extends to controlling the child's access to Vodafone Guardian's archive of blocked messages. You are responsible for keeping your password safe. 

  16. Parents or guardians should note that a child may disable Vodafone Guardian at any stage. If so disabled, Vodafone Guardian will send an SMS notification to the listed parent/guardian number. 

  17. Vodafone Guardian works on specific mobile devices - please check that your phone is compatible before you download the application. 

  18. Vodafone Guardian is provided on an entirely "as-is" basis and without warranty of any kind. Responsibility for the use of Vodafone Guardian is strictly and solely that of the user. Unless stated in these terms, Vodafone and Vodacom shall not be liable for any loss or damage, howsoever caused, in connection with any download or use of the Vodafone Guardian application. 

  19. You are not authorised to edit, modify, copy, reverse engineer, decompile or otherwise tamper with the Vodafone Guardian application. 

  20. We reserve the right to change or modify these terms and conditions at any time and it shall be your responsibility to check these terms and conditions from time to time to ensure that you are familiar with the most recent version. 

  21. You will be charged for any text messages sent by the application at the standard text message rate in accordance with your price plan.The application is free to download on the Vodacom network. 

  22. We grant you a non-exclusive, non-transferable right to use Vodafone Guardian for personal (and not business) use only subject to your compliance with these terms. We reserve the right at any time and from time to time to modify withdraw features or discontinue, temporarily or permanently, the service with or without notice. You agree that we shall not be liable to you or to any third party for modification, suspension or discontinuation of the service. 

  23. All proprietary rights in Vodafone Guardian is owned by Vodafone. You will not have any right to Vodafone Guardian apart from the right to use Vodafone Guardian in line with these terms. 

  24. Certain features of the service may require the collection, processing and sharing of personal information, which Vodafone and Vodacom shall manage in accordance with those terms and conditions relating to your privacy and data protection contained in your customer contract. 

  25. The Guardian application communicates over HTTP, but the data sent is encrypted and shared with Vodafone. The frequency of data transfer is once every 5 days. The file size being shared will vary between 1 and 2kb per session. Transmitting of such data will be for the Operators account at no cost to the user. 

  26. You agree that we may transfer our rights and responsibilities under these terms to another Vodafone or Vodacom company. If we transfer our rights and responsibilities to any other organisation, you will be notified. At any time we can reveal any information we consider necessary to satisfy any law, regulation, legal process or government request which may apply. If any of these terms (or part of them) cannot be enforced by any court or other authority, we will delete it from these terms and it will not affect the rest of the terms. We may send your notices by email, text, post or on our website. These terms will be governed by the laws of South Africa. Any disputes will be dealt with by the courts of South Africa. Nothing in these terms will affect any legal rights you have as a consumer. 

  27. We will use all reasonable endeavours to secure the uninterrupted supply of the service, and we will take all reasonable steps at our expense to correct any error, omission or mistake, but will under no circumstance be liable to you for any error, delay, interception, failure or non-availability of the service, and you indemnify us against any damage or loss you may sustain as a result of the aforesaid. 

  28. Vodafone Guardian is provided by Vodafone Limited.

Page Title
Vodafone Guardian Terms and Conditions
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Terms and Conditions
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Vodacom Email Terms and Conditions

CBU

Vodacom Email

General Use

  1. Your use of the Vodacom Email service is governed by the Vodacom terms and conditions. By using the Vodacom Email service you agree to be bound by these terms of use.
  2. You must be a registered Vodacom customer with either: 
  • A mobile contract with Vodacom or one of Vodacom's Service Providers; or
  • A Vodacom pre-paid account with a positive account balance. 
  1. You will not be permitted to have more than one Vodacom Email service simultaneously. 

Access 

  1. The Internet is a best-effort medium therefore we do not guarantee that Vodacom Email will be accessible all times.

How much does it cost?

  1. The 5GB Vodacom email service is at a cost of R29 per month for all Vodacom customers. The service will be activated once funds have been deducted successfully

Service and network

  1. Vodacom Email is subject to network capacity restrictions
  2. Vodacom reserves the right to alter, suspend, restrict or cancel Vodacom Email without notice under the following conditions:
    • There is reasonable evidence that the network traffic generated by Vodacom Email is impairing, interfering with or damaging our network;
    • Maintenance is required on the network or servers
    • We need to protect our interest of our electronic systems;
    • The prepaid account does not have sufficient credit to cover charges incurred as a result of your use of the service;
    • The Vodacom Email account is not utilised for a period of 90 days;
    • The Vodacom Email account is abused (e.g. Forwarding of SPAM, or unsolicited mails);
    • It is requested by external parties such as the Regulator to remove the account.

Email message size and content

  1. You agree that Vodacom may establish limits concerning use of Vodacom Email, including, without limitation: 
  • The maximum number of days that email messages will be retained;
  • The maximum number of email messages that may be sent from or received by a Vodacom Email account;
  • The maximum size of e-mail message that may be sent from or received by a Vodacom Email account;
  • The maximum number of times and duration you may access Vodacom Email in a given period of time;
  • The maximum mailbox size of your Vodacom Email account
  1. You send email messages at your own risk. Vodacom take no responsibility for the content of email messages you send or access. You must comply with all applicable laws in using Vodacom Email. We do not keep records of email messages nor are we under an obligation to monitor such messages. We cannot guarantee that email messages will be delivered successfully.
  2. You are provided 5GB of disk space ("mail space allocation") for the storage of email messages.
    • You are responsible for ensuring that you do not exceed the mail space allocation, the onus therefore resides with you to ensure that sufficient space is available to send and receive messages. No additional e-mail messages can be deposited in your Vodacom Email account until you create sufficient space by deleting stored messages.
    • Vodacom is not responsible or liable for the deletion or failure to store messages or other information.
    • For technical reasons, you may not be able to send or access e-mails from time to time.

Prohibited uses of Vodacom Email 

  1. You must not use Vodacom Email to send email messages that:
  • are indecent, obscene or otherwise offensive;
  • defame another person;
  • contravene any applicable laws;
  • are misleading or deceptive as to your identity; or
  • Interfere with any other person's use of Vodacom Email or Vodacom's network.
  1. Please see Acceptable User Policy (AUP) for more detail regarding prohibited use of Vodacom Email.

Privacy

  1. You acknowledge that the Vodacom Mobile number you have nominated for Vodacom Email will appear in any email messages you send.

Account management 

  1. You are responsible for maintaining the confidentiality of your password and account information. It is therefore your responsibility for all conduct carried out under this email account. Vodacom is not liable for any loss of confidentiality or for any damages arising from the failure to comply with these security measures. Vodacom requests that you promptly report any unauthorized use of your password and account.
Page Title
Vodacom Email Terms and Conditions
Keywords
terms, conditions, email, messaging
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Page Category
Terms and Conditions
Page URL
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