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Vodacom VodaBucks Loyalty Terms & Conditions

Terms & Conditions

It is important to note that the below features are not an exhaustive list of terms and conditions that will govern the VodaBucks loyalty scheme.

  1. Every Vodacom consumer (including prepaid, hybrid and postpaid) will receive a minimum of one daily "Shake" free of charge which can be used by consumers to win a multitude of prizes.

  2. The free "Shake" is a game of chance with parameters governed by Vodacom.

  3. Eligibility for the free "Shake" is for Vodacom consumers only who have opted into the Vodacom Loyalty platform

  4. There are no costs or charges associated with the daily free "Shake".

  5. Consumers who have already opted in as part of the Vodacom ShakuUp Summer Campaign will not be required to opt in again.

    1. VodaBucks balance that is available by 31 May 2020 will be revalued

    2. New balances to reflect in 1 August 2020

    3. All migrated VodaBucks into the new scheme will adopt 12 months validity from the date of banking

    4. Any new VodaBucks earned on the new scheme (effectively from the 1 August 2020) must be banked in line with the banking rules

  6. Consumers will be able to earn "VodaBucks" with which consumers may interact with certain digital storefronts or other value features introduced by Vodacom.

  7. The choice of products, as well as the different storefronts where VodaBucks can be used to transact with, remain at the discretion of Vodacom. For any avoidance of doubt, VodaBucks will be redeemed across the following channels:

    1. Mega Shake (randomly allocated)

    2. VodaBucks Store

      1. USSD - voice, data, SMS and integrated bundles plus 3rd Party Vouchers

      2. App - voice, data, SMS and integrated bundles plus Vouchers plus all lifestyle categories

      3. Free Shake - where customers use their VodaBucks for a free daily shake (up to 5x Shakes per day)

  8. Rewards and prizes being made available to consumers will be at the discretion of Vodacom.

  9. The amount of VodaBucks required to purchase a specific reward or item will be set at the discretion of Vodacom.

  10. A Prepaid consumer will earn 1 VodaBuck for every R10 spent with Vodacom

  11. Prepaid consumers will earn VodaBucks on every voice, data or integrated bundle purchased from Vodacom.

    1.  Allocation of VodaBucks will be on 1st purchases as such conversion or transfer of airtime to bundles will not see any allocation since the allocation will be on the airtime recharge

    2. Integrated bundles and data purchases will see allocation of VodaBucks

    3. Prepaid consumers will earn VodaBucks instantly as they recharge

    4. Earn on other behaviours will see all VodaBucks being allocated no later than 72 hours to accommodate non-real time allocations as well as for instances where we allow payment to reflect accordingly

  12. Postpaid consumers will earn VodaBucks on the successful payment of their monthly bill to the amount of 1 VodaBuck for every R10 of money successfully collected from the monthly bill

    1. The bill settlement referenced above is on mobile spend

    2. VodaBucks allocation for postpaid consumers will happen once a month upon successful bill payment.

    3. Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate account - only mobile spend will see allocation of VodaBucks

    4. All credit/debit card purchases will be allocated instantly

    5. In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly

    6. All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement

    7. Postpaid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement

  13. Hybrid consumers will also earn VodaBucks on any direct purchases through credit and debit cards and other non-traditional means of consuming core products and services (behaviours)

    1. The bill settlement referenced above is on mobile spend

    2. VodaBucks allocation for Hybrid consumers will happen once a month upon successful bill payment on the in bundle usage and instantly on all out of bundle purchases paid via credit/debit card.

    3. Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate account - only mobile spend will see allocation of VodaBucks

    4. All credit/debit card purchases will be allocated instantly

    5. In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly

    6. All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement

    7. Hybrid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement

  14. Earning on behavioural (non-transactional) goals will be allocated instantly for Postpaid & Hybrid consumers, barring any system delays all behavioural allocation will happen within 72 hours

  15. In addition to the above, consumers will be able to earn extra VodaBucks through a set of behaviours and goals. The terms of the goals presented to consumers will be clearly defined with the corresponding amount of VodaBucks that will be added to the consumer VodaBucks wallet

  16. Relating to the personalized goals presented to consumers: the target-time-of-completion, goal type and goal amount, where applicable, will be personalized to consumers who will need to add the goals to their current goal set through an explicit action.

  17. Additional possibilities for consumers to earn VodaBucks remain at the discretion of Vodacom and will be personalized to consumers.

  18. Consumers will need to bank newly earned VodaBucks through the "VodaBucks Banking" feature on a monthly basis

    1. Banking will be required on the last day of every week

    2. 2x wallets will be presented to consumers - banked and unbanked balance

  19. Only "Banked VodaBucks" may be used to transact within the different allowed store offers.

  20. There will be a PrescribedMaximum Banking Interval (PMBI) which will be consistent for all consumers every week (Fridays). Consumers will be required to perform the "banking" of newly earned VodaBucks within the PMBI or the newly earned VodaBucks will be forfeited / the wallet will be reset. The banking can seamlessly be done every day however Friday mid-night will be the cut off for banking

  21. The initial scheme PMBI will be set to 7 days (every Friday), requiring consumers to perform the banking of newly earned VodaBucks every Friday or daily within the 7 days (weekly basis).

    1. Customers will be required to bank all the time

    2. Once banked - expiry rules will apply (12 months)

  22. In the event that a consumer does not bank within the PMBI, all VodaBucks earned within that weekly cycle will be reset.

  23. Our rewards cycle runs from Saturday-Friday and consumers can Bank their Bucks as often as they like during the week. Consumers are to ensure that they bank what they have earned in the weekly cycle before the Friday midnight cut-off. After this, any unbanked bucks expire.

    1. App to send out push notification every Wednesday & Friday to remind consumers to bank their VodaBucks.

    2. A twice a week campaign will be required to ensure that consumers are reminded to bank accordingly as well as to drive brand entrenchment

  24. VodaBucks will be valid for a period of twelve (12) full months from the banking event. This means that VodaBucks will be accumulated for a period of 12 months before the initial tranche of banked VodaBucks expires.

    1. If you bank on Friday 14th 2020 your banked VodaBucks will be eligible until midnight of the 13th February 2021.

  25. For Postpaid consumers, allocation of VodaBucks should happen every  month based on the bill cycle for each customer to allow them to bank effectively the next Friday, however will be afforded sufficient time to bank accordingly

  26. The order of consumption governing the redemption of VodaBucks will follow a "first-in / first-out method" giving consumers maximum value of accumulated VodaBucks.

  27. Clear and concise notifications will be made to consumers 7 days prior to the expiration of VodaBucks through:

    1. Outbound SMS,

    2. App notifications

    3. VodaBucks portal available on USSD

    4. The Vodacom App.

  28. Clear and concise notifications will be made to consumers 7 days prior to the reset for them to bank their VodaBucks through:

    1. Outbound SMS,

    2. App notifications and through the

    3. VodaBucks portal available on USSD and on the

    4. My Vodacom App

    5. VodaBucks Store banner

  29. Consumers may burn VodaBucks on an additional game of chance, the Mega Shake. The new Mega Shake will have a:

    1. No-win category,

    2. Will promote a game of chance.

    3. Prizes are not guaranteed.

  30. Mega Shake will require a consumer to spend an amount - of VodaBucks - set by Vodacom to get access to the game of chance

  31. There will be at least a couple of storefront where consumers may purchase goods and services with their VodaBucks, Primary store called the "VodaBucks Store". This store will be governed by additional and subsequent terms and conditions.

  32. Additional storefronts where VodaBucks could be utilized include USSD and the My Vodacom App as partial payment methods.

    1. Mega Shake - exchange of VodaBucks in a game of chance

    2. USSD channel with voice, data, SMS and integrated bundles & 3rd Party Vouchers(2nd Release) only

    3. Purchases of extra shake

  33. Consumers will be able to purchase products and services through different payment methods

  34. Payment methods within the VodaBucks e-store will include:

    1. Credit card payments,

    2. add-to-bill

    3. airtime (on GSM purchases only),

    4. Airtime Advance

    5. VodaBucks, as well as the

    6. VodaBucks Store Voucher/Promo Code

  35. Partial payments are allowed within the store, but will be governed by the discretion of Vodacom (i.e. - payment options of products and services within the VodaBucks Store remain at the discretion of Vodacom, with the only universal payment option being VodaBucks).

    1. VodaBucks combination with cash/credit or cheque payment will always be presented

    2. Consumers cannot decide how much VodaBucks & cash combination they want to opt for

  36. Consumers will be able to redeem VodaBucks on selected items in the storefront at a redemption rate set by Vodacom at the point of transacting

  37. Postpaid consumers will be able to redeem VodaBucks on Lifestyle rewards. The redemption rate, will be set by Vodacom at the time of transacting.

  38. There will be a multitude of products sold through the store, which includes, but not limited to, voice, data and integrated bundles; goods and services; experiences; travel and holidays.