Vodacom Roadside Assistance

Terms And Conditions


We will provide immediate access to a team of dedicated case managers, together with a national complement of accredited assistance service providers who will assist with roadside emergencies. This is only applicable when the service is requested through us. Parts and repairs are not included. 

The services include: 

  • Flat battery 

We will arrange to have the vehicle jump started. This service is offered whether the vehicle breaks down at home or on the road. Vehicles under warranty will be towed to the nearest franchise dealer. 

  • Keys locked in vehicle 

We will arrange for a locksmith to open the vehicle and retrieve the car keys. If the locksmith cannot resolve the problem at the scene, additional costs of towing or repairs are not covered. 

  • Flat tyre 

We will arrange to have the tyre changed using the spare tyre. In the event that there is no spare tyre, a tow truck can be arranged for client's account. These services are offered whether the vehicle breaks down at home or on the road. 

  • Run out of fuel 

We will arrange for fuel to be delivered to the client. We will supply up to 10 litres of fuel. This is limited to 1 incident per annum. Additional fuel can be arranged at client's cost.

  • Mechanical and electrical breakdown 

The service provider will tow a vehicle to the nearest franchise dealer (if under warranty) or to the nearest repairer. These services are offered whether your vehicle breaks down at home or on the road. 

  • Storage 

We will arrange, at the client's cost, for the safe storage of the vehicle overnight or weekend where necessary. On the next working day, the vehicle will be relocated to the nearest approved dealer or repairer. Only the first tow covered. Additional tows are for the client's account. 

  • Transmission of urgent messages 

We will relay messages of delay or changed arrangements to a nominated family member, employee or business colleague at a client's request. 

The Roadside Assistance benefits are limited to the specified vehicle and driver whose details are captured at date of sale. The benefits listed under Roadside Assistance are limited to a single incident per annum per benefit type, i.e. one jump start, one tyre change per annum.

For any queries please contact us on 082 17 800