Vodacom Fibre Broadband Integrated Contracts Specific Terms and Conditions

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Vodacom Fibre Broadband Integrated Contracts Specific

Terms and Conditions

General

  1. The Vodacom Fibre Broadband standard terms and conditions are applicable to these terms and conditions unless explicitly mentioned within the Vodacom Fibre Broadband Integrated Contracts terms and conditions. These standard terms and conditions are available at https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

  2. The Vodacom Fibre Broadband Integrated Contracts price plans will be available on Vodacom self-build, Openserve and Vumatel (trenched and aerial) networks only. 

Provision of Services 

  1. After signature of the Vodacom Fibre Broadband Integrated Contract, an installation date of the Vodacom Fibre Broadband service will be provided to you.

  2. After installation of the Vodacom Fibre Broadband service you will receive a 24 (twenty four) month Vodacom Fibre Broadband Contract with mandatory value added services (VAS) and/or equipment. 

  3. You will be allocated with a new Vodacom Fibre Fixed voice number, you will not be allowed to port an existing fixed voice number to the Vodacom Fibre Broadband Integrated Contract. 

  4. You will not be allowed to delete the mandatory VAS and/or equipment provided with the Vodacom Fibre Broadband Integrated Contract price plan.  

  5. You will be allowed to purchase additional VAS for the Vodacom Fibre Broadband Integrated Contract only once the Vodacom Fibre Broadband Integrated Contract has been activated, i.e. upon installation of the Vodacom Fibre Broadband service.

Migrations

  1. On the Vodacom Fibre Broadband Integrated Contract price plan, you will be allowed to migrate to a higher Vodacom Fibre Broadband price plan. The migration is only applicable to the Vodacom Fibre component (data and line speed only) of the Vodacom Fibre Broadband Integrated Contract.

  2. If you migrate to a higher Vodacom Fibre Broadband price plan you will carry over the discount associated with the initial Vodacom Fibre Broadband Integrated Contract. 

  3. You will not be liable for the standard migration fee when you migrate to a higher Vodacom Fibre Broadband price plan. 

  4. You will not be allowed to migrate to a lower Vodacom Fibre Broadband price plan. 

  5. You will not be allowed to migrate to any other Vodacom Fibre Broadband price plan.  If you want to cancel the Vodacom Fibre Broadband Integrated Contract, and thereby cancel the mandatory VAS and/or equipment, the existing cancellation rules will apply.  The existing cancellation rules are available at https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

Page Title
Vodacom Fibre Broadband Integrated T's & Cs
Keywords
terms, conditions, fibre, broadband, integrated, contracts
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Terms and Conditions
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/vodacom/terms/fibre/vodacom-fibre-broadband-integrated-contracts

Internet Starter Pack Terms and Conditions

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Internet Starter Pack Terms and Conditions

Internet starter pack - SIM only terms and conditions

  1. The SIM only internet starter pack includes:

    • Sim card

    • Data bundle allocation

  2. The Data Bundle is pre provisioned on the enclosed SIM card

  3. The SIM card will be provisioned with the Power Bonus tariff plan.

  4. The default Power Bonus tariff plan will allow the customer to make voice calls as well.

  5. The voice calls will be billed at the current Power Bonus tariff rates.

  6. The Data Bundle allocation will be activated upon activation of the SIM. 

  7. The monthly applied bundle will be a Broadband Standard once-off bundle allocation which is included as part of the starter pack purchase.

  8. The customer will receive an SMS confirming the allocation of each monthly bundle

  9. The out of bundle rate will be R0.99 per MB VAT Inclusive.

  10. The first Data Bundle allocation will be loaded upon activation of the SIM card.

  11. The Data Bundle allocation will be reloaded on the Customers SIM Card every 30 days (from initial allocation) for a 12 month duration

  12. Multiple additional once-off Data Bundles may be added to this bundle. 

  13. If the customer number gets deactivated then customer will forfeit all benefits of the starter pack

  14. If a customer migrates the prepaid number to contract/Top up then all the benefits will be forfeited

  15. Standard roaming rates apply

Internet starter pack with Modem terms and conditions

  1. The internet starter pack includes:

    • 3G modem

    • Sim card

    • Data bundle allocation

  2. The Data Bundle is pre provisioned on the enclosed SIM card.

  3. The SIM card will be provisioned with the Power Bonus tariff plan.

  4. The default Power Bonus tariff plan will allow the customer to make voice calls as well.

  5. The voice calls will be billed at the current Power Bonus tariff rates.

  6. The Data Bundle allocation will be activated upon activation of the SIM. 

  7. The monthly applied bundle will be a Broadband Standard once-off bundle allocation which is included as part of the starter pack purchase.

  8. The customer will receive an SMS confirming the allocation of each monthly bundle

  9. The out of bundle rate will be R0.99 per MB VAT Inclusive.

  10. The first Data Bundle allocation will be loaded upon activation of the SIM card.

  11. The Data Bundle allocation will be reloaded on the Customers SIM Card every 30 days (from initial allocation) for 12 month duration (depending on offer).

  12. Multiple additional once-off Data Bundles may be added to this bundle. 

  13. If the customer number gets deactivated then customer will forfeit all benefits of the starter pack.

  14. If a customer migrates the prepaid number to contract/Top up then all the benefits will be forfeited.

  15. Standard roaming rates apply.

These terms and condition should be read in conjunction with the Power Bonus Terms and Conditions available at http://www.vodacom.co.za/vodacom/terms/power-bonus

Page Title
Internet Starter Pack Terms and Conditions
Keywords
terms, conditions, data, bundle, Internet, starter, pack
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Terms and Conditions
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/vodacom/terms/data-bundle-terms/internet-starter-pack-terms-and-conditions

RT15 Adhoc Discounted Bundles Terms and Conditions

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RT15 Adhoc Discounted Bundles

Terms and Conditions

  1. Hybrid and Post-paid customers will be able to purchase any number of RT15 ad hoc discounted bundles at a time, subject to their account credit or bank card limit.
  2. Your purchase will need to be of a minimum value of R6.
  3. The RT15 adhoc discounted bundles can be purchased via the credit card for both Post-paid and Hybrid customers.
  4. Your bundle purchase will not be subject to pro-rating.
  5. You will be able to purchase any number of RT15 adhoc discounted bundles even when a recurring bundle is active.
  6. Any bank charges incurred during the unsuccessful attempt to deduct funds from the bank card will be for your account and you will be liable for payment.
  7. There is no additional service fees from Vodacom but your applicable bank will charge the relevant bank charges/card transactions fees for normal card purchases.
  8. The RT15 adhoc discounted bundles are valid for a period of up to 30 calendar days from the date that you made the purchase (the "Validity Period").
  9. You can extend the Validity Period of the Bundles you initially purchased (the "Initial Bundles") by purchasing additional Bundles of the same size (the "Additional Bundles") before the Initial Bundle have expired. The purchase of the Additional Bundles will result in the Validity Period being extended and calculated from the date that you purchased the Additional Bundles. Any unused data from this bundle upon expiry will be rolled over, free of charge for the next 30.
  10. If you already have an active bundle, the oldest bundle will be depleted first.
  11. You will not be able to cancel your RT15 adhoc discounted bundle purchase on the VodaPay App.
    1. In order to cancel the RT15 adhoc discounted bundle, call 082 1940 or the Account Manager.
    2. You will be asked a few questions in order to verify you are the account or cardholder.
  12. The customer will not be allowed to cancel if the RT15 adhoc discounted bundle has been used.
Page Title
RT15 Adhoc Discounted Bundles
Keywords
rt15, adhoc, discounts, vodacom, terms, conditions
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/rt15-adhoc-discounted-bundles

Vodacom Fibre Interim LTE Access Terms and Conditions

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Vodacom Fibre Broadband Services Interim LTE Access

  1. Vodacom Fibre Broadband Services Interim LTE General Terms and Conditions
  • “Uncapped” Vodacom Fibre Broadband Interim LTE Service Description
    • The Vodacom Fibre Interim LTE Access price plan will be available to customers on Vodacom Fibre self-build and Bitstream fibre networks. 
    • The Vodacom Fibre Interim LTE Access price plan will only be available where the Fibre build is in a non-live fibre area status at the time that the Vodacom Fibre Broadband order has been approved.
    • The Vodacom Fibre Interim LTE Access will not be sold as a standalone product, you must have an approved Vodacom Fibre Broadband price plan to qualify for the Interim LTE Access. 
    • You may not resell the Vodacom Fibre Interim LTE Access or use the Vodacom Fibre Interim LTE Access for any commercial activities or where the service is on sold to other users.
    • The Vodacom Fibre Interim Access price plan will be available to Vodacom Fibre Broadband customers on: 24 month, 12 month and month-to-month price plans.
    • The Vodacom Fibre Interim LTE Access will only be available as a month-to-month price plan. 
    • The Vodacom Fibre Interim LTE Access will only be provided in Vodacom self-build and Bitstream fibre networks where sufficient LTE coverage has been confirmed. 
    • You can order the Vodacom Fibre Interim LTE Access price plan as part of the initial Vodacom Fibre Broadband order or thereafter subject to condition 2. 
    • If you are an existing Vodacom Fibre Broadband customer you will not be eligible to apply for the Vodacom Fibre Interim Access price plan or where fibre is already available at the requested address.
    • If you are an existing Vodacom Fibre Broadband customer you will be eligible to apply for the Vodacom Fibre Interim LTE Access price plan provided fibre has NOT been installed at the requested address and meets the qualifying criteria. 
    • You will not be allowed to purchases any additional value added services on the Vodacom Fibre Interim LTE Access price plan. 
    • The Vodacom Fibre Broadband Services that are rendered through the Interim LTE Access solution are provisioned on a “Best Effort” basis, and accordingly no guarantees can be provided. Vodacom shall use its best endeavours to ensure that the Vodacom Fibre Broadband Service is provided in accordance with the service description, and the subscriber acknowledges that there are no guaranteed service levels parameters that are associated with this Service.
    • “Best Effort” means a service that does not have associated service level metrics, and whilst certain results are not guaranteed, reasonable efforts will be made to achieve the best results as expeditiously as possible.
  • Charges 
    • Subscribers signing up for the Interim LTE Access qualify for one month’s free subscription that is calculable from the date that the Interim LTE Access solution has been installed and is activated.
    • Your monthly subscription for the Vodacom Fibre Interim LTE Access will be billed in advance.
    • If you are activated during the month you will be billed a pro-rata of the monthly subscription fee for the Vodacom Fibre Interim LTE Access price plan. 
    • Your first invoice will reflect the charges for the current month and the subscription for the month in advance. 
  • Equipment 
    • The following equipment will be delivered to you in order to provide the service, the delivery will be provided free of charge: 
      • Router
      • USB modem
      • SIM card 
    • Vodacom reserves the right to change the equipment used to provide the service from time to time. 
    • The router and USB modem will be preconfigured by Vodacom with the required LTE configurations.
    • You will be required to do a self-install of the preconfigured equipment. 
    • The router, USB modem and SIM supplied for the Vodacom Fibre Interim LTE Access price plan will be reused for the Vodacom Fibre Broadband service.
    • A two-year warranty will apply to all customer equipment provided by Vodacom. 
    • If the equipment supplied for the Vodacom Fibre Interim LTE Access price plan is damaged and falls out of the warranty process you will be liable for the costs of the replacement equipment. 
    • The Interim LTE Access product will be automatically converted to a Mobile Backup Zero product, using the same device once the Fibre installation has been completed.
    • As part of the Vodacom Fibre Interim LTE Access price plan, you may be issued with a new or refurbished Customer Premise Equipment.
  • Service Offering and Pricing
    • Vodacom reserves the right to amend the service offering and pricing from time to time.
    • Vodacom reserves the right to change the Customer Premise Equipment used to provide the service from time to time.
  • Sales Channels
    • The ordering and activation of the Vodacom Fibre Interim LTE Access will be available on the following sales channels:
      • Customer Care (082 1904)
      • Vodacom Retail Stores
      • Business Partners
  • Support Channels
    • Customer Care on 082 1904 will provide support for Vodacom Fibre Interim LTE Access.
  • Migrations 
    • Migrations between the Vodacom Fibre Interim LTE Access Capped and Uncapped price plans will be allowed. 
    • You will not be allowed to migrate from any other Vodacom tariff plans to the Vodacom Fibre Broadband Interim Access price plan.
    • You will not be allowed to migrate from the Vodacom Fibre Interim LTE Access price plan to any other Vodacom tariff plans.
  • Usage Parameters
    • The usage parameters set out in this document are designed to assist in protecting the Vodacom Network, the Service, Customers and the Internet community as a whole from improper and/or illegal activity over the Internet, to improve service and to improve service offerings.
    • As stipulated in the Acceptable Use Policy, Vodacom reserves the right to monitor usage and apply certain restrictions.
    • Any stated speeds and uninterrupted use of the Service are not guaranteed and actual speeds vary based on the amount of traffic on the internet, content on the particular website, or by the overall performance and configuration of the computer connected to the Service and will likely be lower than the speeds indicated during peak hours.
    • This document is not intended to replace or supersede the Acceptable Use Policy.
    • Some protocols will receive priority over the Vodacom Business network and are seen as business-critical applications.
    • These protocols include:
      • HTTP
      • TTPS
      • SMTP and POP3
      • IMAP
      • FTP
      • TELNET
      • SSH
    • The following protocols are deemed non-mission critical and shall receive the lowest priority on the Vodacom network:
      • Peer-to-Peer
      • BitTorrent
      • Gaming
  • Cancellations 
    • The Vodacom Fibre Interim LTE Access price plan will be cancelled immediately when your Vodacom Fibre Broadband service has been installed and activated.
    • You may cancel the Vodacom Fibre Broadband order prior to the installation and activation of the Vodacom Fibre Broadband service.
    • A change in the Fibre build roadmap where Vodacom no longer determines it is feasible to roll-out fibre. You will be notified thirty (30) days in advance regarding the mandatory cancellation where the Vodacom Fibre build roadmap has changed.
    • You can request the cancellation of the Vodacom Fibre Interim LTE Access price plan, subject to a thirty (30) day notification period.
    • You may cancel the Vodacom Fibre Vodacom Fibre Interim LTE Access price plan service without cancelling the existing Vodacom Fibre Broadband order.
    • If you are active on the Vodacom Fibre Interim LTE Access price plan and you cancel the Vodacom Fibre Broadband order prior to installation of the Vodacom Fibre service you will be liable for the cost of the router and USB modem which is supplied as part of the Vodacom Fibre Interim LTE Access price plan.
    • The remainder of the costs associated with the router and USB modem (applicable where the USB modem was not paid for upfront) is determined as follows: (12 months - month in which contract is cancelled) X (router / USB modem cost /12).
Page Title
Vodacom Fibre Interim LTE Access T'ss and C's
Keywords
terms, conditions, fibre, interim, LTE, access, promotion, pricing
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Page Category
Terms and Conditions
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/vodacom/terms/fibre/vodacom-fibre-interim-lte-access

Home Internet 5G Data Contract Terms and Conditions

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Home Internet 5G Data Contract

Terms and Conditions

  1.  Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
  2. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
  3. The Home Internet 5G data service (the "Service") is available as a Top Up or Contract payment type.
  4. The Home Internet 5G Data tariffs are offered in two variations: as SIM-only deal or bundled with a home router.
  5. The Service is only available on 24 month and 36 month contracts. These are not available as month-to-month contracts.
  6. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value Added Services ("VAS"), bundle purchases or out of bundle usage.
  7. After your contract period for the Services has expired, your contract will continue on a month-to-month basis.
  8. You may terminate your Service at any time but such early cancellation will be subject to a payment penalty determined by Vodacom (the "Cancellation Fee").
  9. Vodacom may charge you up to 75% of the balance of the outstanding Service fees (the "Balance") as the Cancellation Fee. The Balance is determined as follows: the monthly subscription amount times by the remaining months of the contract.
  10. Upon early cancellation of the Service, you will also have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services in addition to the Cancellation Fee.
  11. You may provide notice of cancellation a month in advance of the cancellation by calling our Customer Care on 082 135.
  12. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.
  13. If you choose to cancel your Service after the 3rd of the month the cancellation will be pended to the end of the following month.
  14. You will retain your data allocation until the Service cancellation is effective.
  15. You are able to do a SIM-swap while on these tariffs.

Home Internet 5G Devices

  1. The Service is only compatible with selected home routers. Therefore, it is not compatible and will not work with mobile phones, dongles and/or MiFi routers.
  2. If you select a SIM-only tariff, the SIM will only work with a compatible home router. The responsibility to use a compatible whitelisted home router from Vodacom’s approved list lies solely on the customer.
  3. Currently, these are the only routers compatible with these tariffs:

·       Alcatel Linkhub HH72v 35678541

·       Huawei Sharelink B525S-65A

·       Huawei Sharelink B525S-65A

·       Huawei Sharelink B612-233

·       Huawei Sharelink B612-233

·       Huawei Sharelink B612S-25D

·       Huawei Sharelink B612S-25D

·       Huawei Sharelink B618S-22D 86263903

·       Huawei Sharelink 5G CPE PRO2 (H112-373) 86688704

·       Huawei Sharelink B535-932 86041504

·       TP Link MR600 86650104

·       ZTE MF286R 86770904

·       ZTE MF286C1 86097804

·       ZTE Sharelink MC801A 86367104

  • Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010

·       ZTE 5G FWA MC8010A 86062806

  1. If you select a SIM-only tariff, Vodacom can offer you to purchase a compatible whitelisted home router outright. If you select this option, any warranty, guarantee, customer support and service and/or education pertaining to this router can and will be offered to you from Vodacom.
  2. If you select a SIM-only tariff, but choose to use your own compatible home router then, any warranty, guarantee, customer support and service and/or education pertaining to this router will not be offered to you and/or covered from Vodacom.

Contract Activation & Use

  1. This Service is available for activation via the following channels:
  • In-store (Retail & Omni-channel)
  • Saves Desk (Call Centre)
  • Vodacom Online
  • Vodacom Direct Sales
  • J4U Upgrades
  • Retail App
  1. This Service is only available for use on the 5G and 4G Vodacom network.
  2. When you use the Service, you have to insert the Home Internet 5G SIM card into one of the eligible 5G routers. Please note that the 5G routers are the only applicable routers that the Home Internet 5G SIM cards will allow connectivity onto the Vodacom network on.
  3. You are only guaranteed access to the Vodacom network in the specific area that the Service is activated on and access in any other geographic area is not guaranteed.
  4. You may change the location in which you access the Service if your new address has sufficient 5G or 4G coverage. If there is no 5G or 4G coverage in your new address then you may have to cancel your Service and incur the Cancellation Fees.
  5. Please note that if your new address is only 4G covered, you will connect onto the 4G network at 4G related speeds.

Voice, SMS & MMS Services

  1. The Service does not include SMS, MMS and Voice services.
  2. You will only be able to receive SMS's as part of the Service.
  3. After you have reached the final FUP on the tariff and you have no other active data bundles available, the Service will be hardlocked and your data usage will be suspended. You may use out of bundle data only if you opt into out of bundle charges using the Vodacom portal/app. The out-of-bundle rate is 44c.
  4. You may purchase multiple additional data bundles on the Home Internet 5G Service.
  5. The following channels will be available for additional data bundle purchases:
    • Vodacom Online (Portal and App)
    • Financial Institutions
    • Vodacom Stores
  6. If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime or credit card.
  7. If you purchase additional bundles on the Post-paid billing option, the cost of the additional bundles will be added to your monthly bill.
  8. These tariffs are subject to a monthly Fair Usage Policy (as stipulated below). Once you reach the first FUP on the Unlimited Home Internet 5G Service you will be throttled down to lower speeds, until you reach the second FUP, after which your data usage will be hardlocked until the next month.

Speed

Data

25Mbps

Uncapped* with FUP

0GB-1TB at up to 25Mbps;

FUP 1: 1TB-1.5TB at 4Mbps;

FUP2: >1.5TB hardlock

50Mbps

Uncapped* with FUP

0GB-1TB at up to 50Mbps;

FUP 1: 1TB-1.5TB at 4Mbps;

FUP2: >1.5TB hardlock

100Mbps

Uncapped* with FUP

0GB-2TB at up to 100Mbps;

FUP 1: 2TB-2.5TB at 4Mbps;

FUP2: >2.5TB hardlock

Best Effort

Uncapped* with FUP

0GB-2TB at up to Best Effort speeds;

FUP 1: 2TB-2.5TB at 4Mbps;

FUP2: >2.5TB hardlock

  1. You will receive usage notifications as you approach the FUP of your tariff and when you reach the hardlock limit of the Home Internet 5G Service.
  2. If you activate the Home Internet 5G Service in the middle of a calendar month the full availability of unlimited data will apply, however the cost of the contract will be prorated.

Data Transfer

  1. You will not be able to transfer data to other customers from the Home Internet 5G Service.

Balance View-throughs

  1. You can view your data usage on:
    • Vodacom Online
    • Customer Care systems
    • Tobi

Migrations

  1. You can migrate to any other price plan contract option and as a result of this migration you will retain all your data allocation.
  2. If you migrate to a lower price plan you will be liable for a downward migration fee.
  3. Migrations between Postpaid contracts are effective immediately and all other migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
  4. If you migrate to another price plan, your contract period for the Service will remain unchanged.
  5. You may not migrate from another data contract to the Service.

Upgrades

  1. You may upgrade into or out of the Service

Exclusions

  1. You may not use data sharing SIM cards for the Service.
  2. The data allocation for the Service cannot be used for roaming.
Page Description
Check out Vodacom's Home Internet 5G data contract terms and conditions. The contract covers Fair Usage Policy, device compatibility, and cancellation fees.
Page Title
Home Internet 5G Data Contract Terms & Conditions
Keywords
home internet 5g data contract, home internet 5g data contract terms and conditions, 5g data contract
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Terms and Conditions
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/vodacom/terms/home-internet-contract-5G

VodaPay Buy Anything & Get 200VB Promotion Terms and Conditions

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VodaPay Buy Anything & Get 200VB Promotion

Terms and Conditions:

  1. Vodacom (Pty) Ltd and Vodacom Payment Services (Pty) Ltd (“Vodacom”) is giving you the opportunity to enter the “VodaPay Buy Anything & Get” Promotion (the “Promotion”) whereby, if you complete a purchase on the VodaPay App  you will receive 200 Vodabucks (a “Vodabucks”)  (referred to as the “Rewards”).
  2. These terms and conditions shall govern your participation in the Promotion.
  3. Duration
    • The Promotion will run from 6 Aug 2025 to 30 Sep 2025 (the “End Date”)and the promotion period will be referred to as the “Promotion Period”.
    • The Promotion Period may be extended or curtailed at the discretion of Vodacom.
  4. Eligibility and Participation
    • You are eligible to participate in the Promotion subject to the following:
      • you download and meet the eligibility requirements of the VodaPay Application (the “VodaPay App”);
      • you meet all the requirements for opening a wallet of the VodaPay App (the “Wallet”); and
      • You have successfully completed a purchase on the VodaPay app and have not used a coupon or promo code to make such purchase.
    • Purchases made using a coupon or promo code will not be eligible for this Promotion.
    • You have opted in to Vodabucks
    • During the Promotion Period and once you have met the requirements set out in section 1 above, you will receive an SMS and/or a message on the VodaPay App that will advise you of your participation in the Promotion.
    • The SMS and/or message that you will receive on the VodaPay App will also advise you of the Vodabucks Rewards you have been allocated.
    • You acknowledge that not all merchants on the VodaPay App are participants in this Promotion.
    • Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management, or marketing of the Promotion are not eligible to participate in the Promotion.
  5. Rewards
    • Once you have met the requirements in 4 above, you will receive 200 Vodabucks
    • You are only eligible to receive only 1 set of 200 Vodabucks (the Reward) per campaign for the duration of the Promotion Period.
    • Any Vodabucks you receive as a Reward will be subject to the Vodabucks terms and conditions
  6. Personal Information
    • Vodacom respects the right to privacy and takes the protection of your personal information seriously. Vodacom will only use your personal information for the purposes of the Promotion as stated in these terms and conditions and in accordance with Vodacom’s Privacy Policy available on, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
    • You hereby consent to Vodacom share your personal information with third parties identified by Vodacom from time to time solely for the purpose of execution of the Promotion.
    • In order to effect arrangements required for the Vodabucks reward fulfilment in terms of the Promotion, Vodacom will share personal details of the respective winners, such as name and surname, contact number and banking details with a Vodacom approved third agency, for distribution of the Reward and you hereby agree to such disclosure as is necessary to affect the Reward fulfilment.
  7. General
    • Vodacom reserves the right to suspend this promotion in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
    • Vodacom reserves the right to suspend, cancel or convert this Promotion on reasonable notice. 
    • Vodacom reserves the right to change and/or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.
    • Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (CPA).
    • Vodacom’s decision on any aspect of the Promotion including the allocation of a Reward will be final and binding and no correspondence will be entered into.
    • In the event of a dispute regarding any aspect of the Promotion and/or the terms and conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
    • Vodacom may refuse to issue the Reward if these terms and conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
    • Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors, and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming a Reward.
    • Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any Reward nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
    • If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
    • All information relating to the Promotion which is published on any marketing material will form part of these terms and conditions. In the event of any conflict between such marketing material and these terms and conditions, these terms and conditions shall prevail.
    • The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: VodaPay Platform - Terms | Vodacom.
Page Description
VodaPay Buy Anything & Get” Promotion (the “Promotion”) whereby, if you complete a purchase on the VodaPay App you will receive 200 Vodabucks (a “Vodabucks”) (referred to as the “Rewards”).
Page Title
VodaPay Buy Anything & Get 200VB - Promotion | Vodacom
Keywords
VodaPay Buy Anything & Get 200VB, VodaPay, Buy Anything, Get 200VB
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/competitions/vodapay-buy-get-vodabucks

Vodacom Sorbet Gift Card Terms and Conditions

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Vodacom Sorbet Gift Card

Terms and Conditions

CAMPAIGN SUMMARY

Vodacom will gift a R300 or R500 Sorbet digital voucher to Customers who upgrade or sign-up to a Vodacom deal during the deal period 7th May – 9th June 2025.

The free voucher offer will be available to Customers who upgrade or sign-up to any of the below devices during the above deal-period:

BrandDeviceSorbet Voucher Amount
OPPOOPPO Reno 13R500 – 00
OPPO Reno 13FR500 – 00
SamsungSamsung Galaxy S24 FER500 – 00
Samsung Galaxy Z Fold 6R500 - 00
vivovivo X200 ProR500 – 00
realmerealme C75R300 – 00

Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing such change.

REDEMPTION OF THE REWARD

  • Upon verification and activation of a Customer’s upgrade or new contract sign-up , the qualifying Customer will receive communication in the form of an SMS to the activated Vodacom contract number.
  • The qualifying Customer will receive their SMS containing the Sorbet digital voucher within 24 (Twenty-Four) – 48 (Forty-Eight) hours after they upgrade or sign-up for the qualifying deal during the deal-period.
  • Vodacom reserves the right to extend or curtail the promotional period for any reason deemed valid.

THE SORBET DIGITAL VOUCHER IS GOVERNED BY THE FOLLOWING TERMS AND CONDITIONS:

  • The digital voucher is valid for 3 (three) years from date of issue.
  • Based on the qualifying device, the customer’s vouchers will be provided in either of the following denominations:
  • R500 (Five Hundred Rand)
  • R300 (Three Hundred Rand)
  • For in-store redemptions, Sorbet will only accept Sorbet digital vouchers in the form of an SMS. The customer must present the SMS in a Sorbet Store at till point and present a South African ID or Driver’s license.
  • The Customer will be required to present the Sorbet digital voucher as payment for their Sorbet purchases.
  • The Sorbet digital voucher cannot be exchanged for cash or credit.
  • No cashback will be given as change.
  • The Sorbet digital voucher cannot be replaced.
  • The Sorbet digital voucher value will remain until the balance is either depleted or the expiry date is reached, whichever occurs first.
  • Purchases will be deducted from the amount until the value reaches zero.
  • The Sorbet digital voucher can be used at all Sorbet Branches.
    • These branches are Sorbet Salon, Sorbet Drybar, Sorbet Nail bar, Sorbet Man, Sorbet Skin venues or standalone Candi & Co. nationwide.
  • The Customer can check their remaining balance at any till point in a Sorbet store.
  • The Sorbet digital voucher is redeemable for treatments and/or products offered by Sorbet up to the value of the Sorbet digital voucher.
  • The Sorbet digital voucher may not be used to make payments into any Sorbet Accounts, Clicks Accounts / loans, visa or master card accounts; utility accounts; Sorbet Man nor Candy & Co Stores).
  • Qualifying Customers will receive their SMS containing the Sorbet digital voucher within 24 (Twenty-Four) to 48 (Forty-Eight) hours post their upgrade or sign-up.
  • The Sorbet digital vouchers are subject to Sorbet’s regular terms and conditions, which are subject to change, unless otherwise specified in this section.

GENERAL

  • User data collected via the Promotion will not be used for any other purpose than for the execution of the Promotion only.
  • User data collected via entry to this Promotion will be stored for as long as it is legally required to and in accordance with Vodacom's Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  • Should a qualifying customer not receive an SMS containing the Sorbet digital voucher or have deleted the SMS, please contact 087 057 1255 for verification and for Vodacom to resend the unique promotional SMS. The original issue date of the SMS will apply.
  • The Sorbet digital voucher will be awarded to the Vodacom number that was upgraded. 
  • This Promotion is only open to natural persons 18 (Eighteen) years and older. 
  • Neither Vodacom nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors, and any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the gift card.
  • Vodacom reserves the right to terminate the Promotion immediately and without notice if the Promotion is held to be or becomes unlawful. In such event, all Customers hereby waive any rights which they may have against Vodacom and acknowledge that they will have no recourse or claim of any nature whatsoever against Vodacom.
  • In the event of a dispute regarding any aspect of the Promotion and/or these Terms and Conditions, Vodacom's decision will be final, and binding and no correspondence will be entered.
  • Vodacom may refuse to give any Sorbet digital voucher if the qualifying procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject /withhold any digital gift card for any reason and will not be obliged to notify customers that they are rejected.
  • Vodacom contract Customers are able to log a customer query or complaint using the below details: General and reward queries at [email protected] or 087 057 1255.

All information relating to the Promotion and published on any promotional material will form part of these Terms and Conditions. For the full terms and conditions on the Vodacom Qualifying devices please visit; https://voda.com/sorbet-gift-card

GENERAL VODACOM ONLINE SHOPPING TERMS AND CONDITIONS

These are the terms and conditions that apply when you order from us online (Online Shopping Terms). The Online Shopping Terms must be read together with the promotion terms and conditions that apply to the use of our website; www.vodacom.co.za.

  • When you buy goods from us online, you agree to these terms and conditions and that we may send invoices to you electronically.

Goods and Pricing:

  • All goods displayed on our website are subject to availability. If any goods ordered by you are not immediately available or are not available at all, we will let you know as soon as possible.
  • The stated prices on our website are in South African Rands (ZAR).
  • We have made every effort to accurately display the goods specifically regarding their price.
Page Description
Vodacom will gift a R500 or R750 Sorbet Voucher/Digital gift card to Customers who upgrade or sign-up to a specific Vodacom deal
Page Title
Vodacom Sorbet Gift Card | Vodacom
Keywords
Vodacom Sorbet Gift Card, Sorbet Gift Card
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/sorbet-gift-card

Vodacom at Home Terms and Conditions

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Vodacom at Home Terms and Conditions

VODACOM AT HOME : PREPAID -  T and Cs

  1. Customers must have a valid Vodacom prepaid SIM card and a Vodacom At Home MSISDN ( cell phone number)  in order to qualify for Vodacom at Home services and products 

  2. All Vodacom At Home prepaid customers are pre-provisioned with a 1 GB recurring bundle 

  3. All Vodacom At Home prepaid customers will receive their first 1GB data allocation once the Vodacom At Home device and SIM  is activated 

  4. Data bundle purchases cannot be refunded either partially or in full 

  5. A customer migrating or porting  to a non-Vodacom at Home tariff will forfeit all data bundles  and  recurring bundle services

  6. The monthly recurring bundles will be allocated provided a customer has recharged their airtime account with the applicable amount

  7. Vodacom At Home prepaid customers cannot change their tariff to any other Vodacom prepaid tariff 

  8. Vodacom At Home prepaid customer will have exclusive access to Vodacom at Home prepaid data bundles

  9. Vodacom At Home monthly  recurring bundles are valid for 30 days from date of allocation 

  10. Vodacom At Home customers will be able to recharge their airtime accounts using any of the existing Vodacom recharge channels 

  11. Only Vodacom At Home customers who register their alternative number will receive data usage notifications to their alternative number. 

  12. Customers with insufficient funds in their airtime account will not be allocated a data bundle on the recurrence date

  13. Vodacom will check your account to deduct the recurring bundle cost from the customers airtime account. 

    • Should a customer not  have sufficient funds then the date on which the billing is successful will become the new billing date .

Page Title
Vodacom At Home Terms and Conditions
Keywords
terms, conditions, at, home
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-at-home-terms-and-conditions

Vodacom Select Terms and Conditions

CBU

Vodacom Select Terms and Conditions

The following will serve as Terms and Conditions associated with the Vodacom Select service and our Privacy Policy. You agree and accept the terms and conditions of this service and further acknowledge that you are of legal age and have the capacity to use the service described herein.

These Terms of Use describe the terms and conditions applicable to your use of the Select service via any of our mediums, including the website, Mobi site, direct messages including, various communications tools, forums, survey services, data collection services, personalized content and branded programming. You also understand and agree that the Service may include advertisements of research related activities and that these advertisements are necessary for Vodacom Select to provide the Service. 

Vodacom Select reserves the right to periodically change, modify, add to or remove portions of or the whole of these Terms and Conditions and the User will be given reasonable notice of such changes.

The user is also responsible for checking these Terms and Conditions periodically for revisions.  Vodacom Select and its associated 3rd parties and Service Provider reserve the right to stop the User from using the service upon breach of any Terms and Conditions set out herein, and to make any claims or institute legal action or take any steps that the we deems appropriate to address such breach.

"Personal Information" means personal information as defined in Applicable Laws, including the Protection of Personal Information Act of 2014;

"Vodacom Group" means Vodacom Payment Services (Pty) Ltd, its holding company, Vodacom (Pty) Ltd, and the Subsidiaries of Vodacom (Pty) Ltd from time to time.

What is Vodacom Select?

Vodacom Select is a new service from Vodacom, which sends targeted and relevant messages to you, the consumer, based on your permission and preferences.   From time to time, we will send you a range of different messages, from Vodacom as well as brands you might be interested in, to keep you informed about the Select service, or simply for you to tell us what you are into. It is not just offers and promotions but messages from your favourite brands including new products, discounts, limited offers, gifts and more.

Vodacom Select works by using information about you to send you targeted messages relevant to you.

Who qualifies?

Vodacom Select is available to Vodacom South Africa mobile customers over the age of 18.  Vodacom will, at its own discretion, award Vodacom gifts (e.g. SMSs, Data or Voice minutes) based on how long you stay on the Vodacom Select service as well as your profile.

How do you join?

To opt in to this service, send an SMS with the word "JOIN" to 1155.  By doing this you agree to these Terms & Conditions of the service. You also join the service by using the Vodacom Please Call Me service and the Vodacom Vodafone Live Portal.

How do I Opt Out?

If you decide at any time that you no longer want Vodacom to send you messages and share this data, you can leave Vodacom Select by sending a free SMS text with the word STOP to 1155. When selecting to Opt out of receiving messages we will delete all personal 

require further processing in order to customize offers most suited to your specific profile and in accordance to our Privacy Policy. Your personal information will be treated with the strictest confidence and will not be openly shared with anyone or 3rd parties. 

How many messages will I receive from Vodacom Select?

That depends on your preferences.  We will send you a range of profiling questions, which you can tailor to your interests. The more areas of interest you select, the more messages you will receive.

What are the targeted messages based on with Vodacom Select?

  • Information you have already agreed to share with Vodacom (e.g. age, gender) and your mobile device (e.g. type, model) 

  • Your preferences gathered through the profiling messages we send to you and for particular products, services or lifestyle activities when you tell us what they are – or when we assume what they are, depending on how you use our products and services, your contact with us – such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us, your account information.

What is profiling?

Profiling data may be collected from other organizations and companies, where permitted and lawful and the information can be matched with data, which we hold about you. These organisations shall include fraud-prevention agencies, business directories and credit reference agencies. We may also send you targeted messages based on:

How, when and where you use your mobile device (including who you contact and who contacts you), and how much this costs you.

You can keep your profile up-to-date by sending a free SMS text  with the word UPDATE to 1155 or by accessing vodacomselect.mobi.  Deactivation of a declared interest in a listed interest category will result in you not receiving news, offers and deals related to that particular interest category. 

We may also share this information in a non-identifiable and aggregated form with third parties based on our Privacy Policy. For example, market research organisations or to help third parties target design their marketing campaigns.  This does not include your personal data or any other data, which could identify you or enable them to contact you.

We may also make worldwide transfers of your personal information on our Corporate systems, to other entities, agents, subcontractors in the Vodacom group companies or other relevant business partners including without limitation mobile network operators and third parties who may have incidental access to personal information.  When making such transfers we will ensure that the necessary protections are in place to safeguard your personal information transfer under or in connection with these Terms of service and our Privacy Policy. 

If you decide at any time that you no longer want Vodacom to send you targeted messages and share this data, you can leave Vodacom Select by texting STOP to 1155.

Third Party Consent

The Services may contain links or references to information, content, and services provided by third parties (collectively, "Third-Party Content") as a service to those interested in this information. You use any Third Party Content contained therein at your own risk.

From time to time these services will be offered by Vodacom or its subsidiary companies in conjunction with 3rd parties and may fall outside the borders of South Africa.  You also understand and agree that the Service may include certain communications from Vodacom Select, such as service announcements, administrative messages.  In order to offer a holistic service some information that you share might be shared with 3rd parties and might require further processing in order to customize offers most suited to your specific profile and in accordance to our Privacy Policy. 

Pricing

As long as you are in South Africa, subscribing to Vodacom Select is completely free and it is always free for you to receive and reply to the messages we send you as part of the service. 

Data charges may also apply if you connect to any links contained in the messages.

Exclusion of Liability

Vodacom do not accept any liability for any of the products or services offered by the various brands advertised, nor will Vodacom and the customer enter into any contract for the provision of these products or services. The views expressed and any promotional and or discounted offerings are not that of Vodacom and is that of the 3rd party or brand being represented. 

Trademarks

Vodacom Select  logos and/or designs and any other product or service name or slogan contained in any Content or otherwise within the Services are trademarks of Vodacom Select and/or its suppliers and/or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Vodacom Select or the applicable trademark holder. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Services or in any Content are the properties of their respective owners.  Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Vodacom Select.

Availability of Service Providers and Services

Vodacom Select and its Service Provider aim to offer the best products and services possible, but makes no warranty that access to and use of the product channels, contents of the Website and any services offered on the Website will meet the User's requirements, and cannot guarantee that this Service will be free of any errors and mistakes or inaccuracies, or that there will not be any interruption in service whilst the User is using the services.

If the User detects any errors and mistakes or inaccuracies, or experiences an interruption in Service whilst using the services, the User undertakes to report these and Service Provider will attempt to remedy the problem as soon as it reasonably can.

The User's access to the services and promotional content may from time to time be restricted to allow for repairs, maintenance and the introduction of new material or services. In such event, we will attempt to restore service as soon as reasonably possible.

Service Registration

The Service allows persons who meet its eligibility requirements to register for Vodacom Select and participate in surveys and brand communications.  The Service may be used only by persons 18 years of age or older.  In terms of our Privacy Policy, we will not market our services to minors and will not further process and data of minors.  Vodacom Select relies upon Guardians to regulate content access via mobile devices and determine whether any surveys or other content made available through the Service is appropriate for the viewing, access, download, or participation in by a Minor. If you are a Minor, you may not register for or use the Service without the permission and supervision of a Guardian. The Service is not intended for the use of children under 18 years of age. Use of the Service is void where prohibited.  You further agree that all personal information provided at registration and during the use of the Vodacom select service is correct and true and applicable to you the individual.

General

We will store your information for as long as we are legally required to and in accordance to 

our Privacy Policy. If there is no legal requirement, we will only store the collected information for as long as we need it.

For more information on the Vodacom Select Service,  contact Vodacom Customer care on 135, free from a Vodacom cell phone, or 082 135 from any other phone. 

Page Title
Vodacom Select Terms and Conditions
Keywords
terms, conditions, select
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-select-terms-and-conditions
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