Vouchercloud Terms and Conditions

CBU

Vouchercloud

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS. 

Welcome to vouchercloud. We are glad you have chosen to use our application which allows you to gain access to vouchers and coupons for goods and services available at retailers or merchants ("services"). We are committed to providing the best possible value and convenience for you. 

Important Notices 

These Terms of Service contain the terms and conditions on which Invitation Digital Limited t/a Vouchercloud ("vouchercloud," "we" or "us") and/or vouchercloud affiliated companies (collectively referred to as "vouchercloud Group") provides services to you, our customer ("customer" "you" or "your"). 

These Terms of Service contain terms and conditions which appear in a similar text style to this clause in order to draw your attention to such clauses because they: 

  1. may limit the risk or liability of vouchercloud Group or a third party; and/or 

  2. may create risk or liability for you; and/or 

  3. may compel you to indemnify vouchercloud Group or a third party; and/or 

  4. serves as an acknowledgement, by you, of a fact. 

Before you get started, you must read and agree to these Terms of Service. Thank you. 

Acceptance of Terms of Service 

By using the mobile menu or by downloading the application made available by vouchercloud , you accept and agree to be bound by these Terms of Service. vouchercloud may at any time modify these Terms of Service where reasonably required and may from time to time expand on these Terms of Service. You will be bound by all current Terms of Service, so please update yourself with them on a regular basis. You can review the most current version of it by clicking on the "Terms of Service" link located at the bottom of the vouchercloud website, accessible at vouchercloud.co.za(By continuing to use the vouchercloud application after changes are made and notified to you (on the mobile number you have registered with us), you agree to be bound by such changes. 

Registration 

There are various platforms which we may make available to you in order to access the services, including a mobile menu on your phone, a mobile application available in an app store on your mobile phone or via the Internet. vouchercloud makes no warranty or condition that it will make the services available via any specific platform at any time. 

We may also request that you register to use the services. You agree to keep PIN and/or password which you may use to access the services secret and not disclose the PIN and/or password to any third party. 

Privacy 

Any information that you submit or we collect when you are using the vouchercloud application is subject to the vouchercloud Privacy Policy, the terms of which are incorporated into these Terms of Service. 

You consent to the collection, processing and disclosure of your personal information (including your name, email address, date of birth, mobile number, postcode and gender), communications and/or documents about you for the purpose of providing the services to you. We undertake to process such information in accordance with the applicable laws. 

You specifically consent to the disclosure of your personal information communications or documents about you to: 

and/from local and international law enforcement or any competent regulatory or governmental agencies to assist in the prevention, detection or prosecution of criminal activities or fraud; and 

our legal advisors, financial advisors or auditors, or to the applicable court in connection with any legal or other proceedings. 

You hereby consent to us making worldwide transfers of your personal information on our corporate systems, to other entities, agents or subcontractors in the vouchercloud Group, or to other relevant business partners including without limitation mobile network operators and third parties who may have incidental access to personal information. When making such transfers, we will ensure that the necessary protections are in place to safeguard your personal information transferred under or in connection with these Terms of Service. 

You agree that all of your information, including personal information, your telephone conversations with our Customer Call Centre and your use of the services will be recorded and stored for record keeping purposes for as long as you continue to use the services and if you terminate use of the service, for the time periods required by the applicable laws. 

You consent that all communication may be monitored or recorded by us in accordance with the applicable laws, for use in business practices, prevention of unauthorised use of our systems and in respect of the detection and prevention of crime. 

When you use the services, we may receive your location automatically and will use this to give you offers which are near you. You hereby consent to the use of this location-based information and/or the transfer of this information to any third party for the purpose of providing the services to you. 

Intellectual Property

vouchercloud and/or its third party licensors are the sole owners of the vouchercloud application and/or intellectual property rights which may be incorporated or displayed in the vouchercloud application, which includes any software, domains, and content made available through it. The vouchercloud application is protected by United Kingdom and International copyright and other intellectual property laws. It is for your own personal and non-commercial use only, and vouchercloud grants you a limited license for that purpose. Without limitation, this means that you may not sell, export, license, modify, copy, reverse engineer, distribute or transmit the vouchercloud application and/or any other third party intellectual property without vouchercloud's and the relevant owner of the intellectual property's prior express written permission. Any unauthorized use of the vouchercloud application or any third party intellectual property will terminate the limited license granted by us. vouchercloud and and/or any third party graphics, logos, icons and service names related to or included in the vouchercloud application are registered and unregistered trademarks or trade dress of Invitation Digital Ltd and/or the applicable third parties. They may not be used without vouchercloud's and the relevant owner of the intellectual property's prior express written permission. All other trademarks not owned by vouchercloud that appear in connection with the vouchercloud application are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by vouchercloud. 

Electronic Communications 

By downloading and/or using the vouchercloud application, you consent to receiving electronic communications and notices from vouchercloud. Invitation Digital (the publisher of vouchercloud) may also send you electronic communications and notices promoting their own similar services. You agree that any notice, agreement, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements and/or consumer protection laws, including that such communications be in writing. 

Your Conduct 

By downloading and using the vouchercloud application, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the vouchercloud application. You also agree not to interfere, abuse and/or cause damage to the servers or networks, including third party networks, connected to the vouchercloud application or to violate any of the procedures, policies or regulations of networks connected to the vouchercloud application, the terms of which are incorporated herein. You also agree not to: (1) impersonate any other person while using the vouchercloud application; (2) conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the vouchercloud application; (3) use the vouchercloud application for any unlawful purpose; or (4) resell or export the software associated with the vouchercloud application. 

vouchercloud does not promote, recommend or condone use of the vouchercloud application during certain activities, such as automobile driving, where there is a significant risk of accident. You agree not to use the vouchercloud application during such activities. 

Third Party Offers

The vouchercloud application may contain links to third party web sites or programs that are not controlled by or affiliated with vouchercloud. vouchercloud is not responsible for the content, offers or privacy policies of such sites and programs, including, without limitation, your redemption of such offers or a merchant's refusal to honour any offer. Your dealings with third party sites are solely between you and the applicable third party. 

Charges for Using the vouchercloud application 

vouchercloud currently provides the vouchercloud application to you free of charge. However, when you use the vouchercloud application, you may be subject to charges imposed by your wireless or other applicable carrier. Payment of such charges is solely your responsibility. The vouchercloud application may not be accessible in some foreign countries, this will depend on the vouchercloud application being support ed by the foreign network. You should check with the local carrier whether you will be required to pay additional charges for such access. The ability to download or access the vouchercloud application may be restricted or impaired when on a roaming network abroad. 

Use of Information Submitted 

You agree that vouchercloud is free to use any comments, information or ideas contained in any communication you may send to vouchercloud without compensation, acknowledgement or payment to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the vouchercloud application or other products or services. 

No Warranty & Liability Limit 

vouchercloud provides the vouchercloud application "as is" and without any warranty or condition, whether express, implied or statutory. vouchercloud specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. vouchercloud assumes no liability or responsibility for any errors or omissions in the vouchercloud application; any failures, delays or interruptions in the vouchercloud application; any losses or damages arising from the use of the vouchercloud application, including, without limitation, any damage to your mobile device; or any conduct by users of the vouchercloud application. We reserve the right to deliver the vouchercloud application in our sole and absolute discretion. 

In no event shall vouchercloud, its shareholders, directors, officers, employees or agents be liable (jointly or severally) to you for loss of use or any special, incidental, indirect or consequential damages arising out of or in connection with the vouchercloud application or these terms of service, on any theory of liability, and whether or not advised of the possibility of damage. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law. 

Indemnity 

You agree to indemnify and hold vouchercloud and its related companies, and each of their respective shareholders, directors, officers, employees, agents and merchant partners harmless from and against any third-party claim or cause of action, including reasonable attorneys' fees and court costs, arising, directly or indirectly, out of your use of the vouchercloud application or your violation of any law or the rights of any third party. 

Disputes 
Governing Law 

You agree that these terms of service or any claim, dispute or controversy (whether in contract, tort or otherwise, whether preexisting, present or future, and including statutory, common law and equitable claims) between you and vouchercloud arising from or relating to these Terms of Service, their interpretation or breach, termination or validity, the relationships which result from these Terms of Service, the vouchercloud application, vouchercloud's advertising or any related transaction shall be governed by and construed in accordance with the laws of the Republic of South Africa. 

General

If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section. Our failure to enforce any provision of these Terms of Service shall not constitute a waiver of that or any other provision. These Terms of Service set forth the entire understanding and agreement between you and vouchercloud with respect to the subject matter hereof. 

Contact Us 

If you have any questions about these Terms of Service or the download and/or use of the vouchercloud application, please contact us via the Customer Care Call Centre at 082135. 

For information purposes in compliance, please note the information contact details for vouchercloud below: 

Vouchercloud 
Invitation Digital Limited 
Co No 06570126 
1st Floor, Merchants House 
Wapping Road 
Bristol 
BS1 4RW 
 

Page Title
Vouchercloud Terms and Conditions
Keywords
terms, conditions, vouchercloud, apps
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Terms and Conditions
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/vodacom/terms/vouchercloud-terms-and-conditions

Try and Buy Terms and Conditions

CBU

Try and Buy Terms and Conditions

  1. By signing up for the uChoose Flexi 230 service you agree to be provisioned with the Try and Buy VAS, which will be free of charge for the first 3 months, after which you will be billed per month, unless you cancel the bundle. Please refer to clause 19 below
  2. The recurring value added service (VAS) (free and charged) will be available to all new and existing Postpaid and Hybrid customers as part of a specific deal.
  3. The free promotional VAS will be available via a deal construct and for both new activations and upgrades.
  4. The recurring VAS will be offered for free for the first 3 months and thereafter, you will be charged (from month 4)
  5. The VAS will be allocated on the 1st of the month, and will recur on a month to month basis.
  6. The VAS (free and charged) will be valid for 30 days, however, you may roll over your bundle by purchasing a bundle of the same size and validity prior to the expiry of your initial/existing bundle.
  7. Data transfer will apply to the Try and Buy VAS, whereby you have the ability to transfer the bundle to other Vodacom customers. Please visit the data transfer terms and conditions for full details: https://www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions
  8. If the deal is activated mid-month, the free VAS must be pro-rated according to the day of the month. The full allocation will take place on the 1st of the next month.

    Example if activated mid-January the following should happen:
    • January = pro-rated allocation and no charge
    • February - April = full allocation and no charge
    • May = full allocation and charge
  9. The charged VAS and price point exposed to you will be specifically tailored to your usage and spend behaviour and the applicable charge will be added to your bill. You will be notified of the charged amount at the point of deal activation and again, once the free Try and Buy VAS is activated
  10. When you migrate and you have an active Try and Buy VAS, you will forfeit that bundle.
  11. The recurring VAS must automatically de-activate when you upgrade
  12. When a migration/upgrade reversal is done, then you will get all the services that you had in your the initial package.
  13. In the case where your line was suspended, when the line reactivated after suspension, all the initial allocations must continue from where it left off before you went to collection.
    • Example: If your line is suspended after 2 months of activation - you will get your free VAS allocations for the first 2 months and on the month the line is resumed, you will get your last free 3rd VAS allocation. Thereafter, the charged for VAS will activate. i,e, if your free VAS is activated in February, you will receive your free Try and Buy VAS allocation for February and March and the third free VAS allocation will be allocated on the month the line is resumed
  14. Only one recurring instance of any VAS (free or charged) can be activated per line at any time i.e. a single recurring VAS can be active on an account at a time.
  15. Any existing active incentive bundles (free), must not be impacted by this free Try and Buy VAS and should remain as is.
  16. The VAS (free/charged) will not have the functionality to be upgraded via Customer Care
  17. Before being charged for the recurring VAS, you will be notified when the free VAS will expire and at what point you begin to be charged for your monthly subscription. You will be charged from the 1st of the following month.
  18. You will be notified at the following periods:
    • 1 month prior to Free VAS
    • 7 days prior to Free VAS expiry
  19. An additional notification will be sent to you when first charged for VAS (post-trial period) is activated
  20. The VAS can be removed at any time during and after the promotion period, should you request it. You can deactivate the bundle via:
    • Customer Care: 082 135
    • Self-Service channels:
      • USSD: *135# under "services" or via USSD direct string *135*140#
      • The VodaPay App
Page Title
Try and Buy Terms and Conditions
Keywords
terms, conditions, vodacom, try, buy
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/try-and-buy

Vodacom Fibre Mobile Deals Terms and Conditions

CBU

Vodacom Fibre Mobile Deals

Terms and conditions

  1. The standard terms and conditions for Vodacom Top Up Cellular Contracts are applicable to the Cellular contract unless explicitly mentioned within the Vodacom Fibre Mobile Deals terms and conditions. These standard terms and conditions are available at https://myvodacom.secure.vodacom.co.za/vodacom/terms/terms-and-conditions

  2. You will receive a 24 (twenty four) or 36 (thirty six) month Vodacom Cellular Top Up Zero contract.

  3. You may be liable for a once-off connection fee for the Vodacom Cellular contract.    

  4. The Mobile deals are available to new Vodacom Fibre Broadband customers only.

  5. Specific deals are available on a twenty four (24) month or thirty six (36) month Top Up zero contract. 

  6. You will be required to have a TV licence in order qualify for all TV deals. 

  7. Should you not have a TV licence you will be provided with information on how to purchase a TV licence. 

  8. Should you do not purchase a TV licence within five (5) days after being advised by the customer support agent the contract will be cancelled where a TV was only selected. 

  9. Should you not be available to receive delivery of your TV after 3 delivery attempts your order will be cancelled.

  10. Where a TV / Xbox combination deal was applied for and you do not purchase a TV licence within five (5) days after being advised by customer support the TV will be cancelled, you will however still be liable for the subscription of the Xbox. 

  11. You will be liable for a once-off connection fee for the contract. 

  12. The delivery of accessories such as the Xbox, laptops, V-Home security, Vodacom Super Wi-Fi etc. will be managed by an authorised Vodacom delivery agent. 

  13. The delivery of the TV will be managed by an authorised third party (3rd). 

Delivery of the TV

  1. A voucher will be delivered to you by an authorised Vodacom delivery agent. 

  2. You will be required to provide the proof of purchase (tax invoice) as well a copy of your Identity Document to the delivery agent before the voucher will be provided to you.

  3. You will be required to login to following website to schedule the delivery of the TV https://delivermytv.digitalplanet.co.za/

  4. You will be required to enter in the following details on the website. 

    • Voucher code / number

    • Upload your proof of purchase (tax invoice) - up to 6mb in size accepted

    • Name and surname

    • Identity number

    • TV licence number

    • Cellphone number

    • Daytime contact number

    • Alternative contact number

    • Email address

    • Delivery address

  5. Once you have submitted your details a customer support agent will verify the information and contact you to make schedule the delivery of the TV. 

  6. Should a 3rd party receive my delivery I will ensure my Identity Document, as well as the 3rd parties Identity Document, is available at the point of delivery. TV warranty and customer support 

  7. You can view the warranty terms and conditions for the Vodacom Fibre Mobile Deals by accessing the following link http://help.vodacom.co.za/personal/subtopics/61/Vodacom-Fibre/9613/Accessories

  8. You can query the status of the delivery, reschedule delivery or cancel deliveries for the TV by contacting customer support on 011 2367807 or by email [email protected]

Page Description
The standard terms and conditions for Vodacom Top Up Cellular Contracts are applicable to the Cellular contract unless explicitly mentioned within the Vodacom Fibre Mobile Deals terms and conditions
Page Title
Fibre Mobile Deals Terms and Conditions
Keywords
Fibre Mobile Deals
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Terms and Conditions
Page URL
/vodacom/terms/fibre/fibre-mobile-deals

Vodacom UPS Terms and Conditions

CBU

Vodacom UPS

General 

  1. The Vodacom Uninterrupted Power Supply (UPS) is an optional customer equipment offering for Vodacom Fibre customers as detailed in the Vodacom Fibre terms and conditions.

  2. The Vodacom Fibre and Vodacom UPS terms and conditions are available at www.vodacom.co.za/fibre

  3. The Vodacom UPS terms and conditions as detailed herein are subject to change from time to time.

  4. The Vodacom UPS terms and conditions are subject to Vodacom's Standard terms and conditions

  5. Where there is any conflict between Vodacom's Standard terms and conditions and the UPS specific terms and conditions, the last mentioned shall prevail.

Provision of the UPS

  1. The Vodacom UPS is offered as an optional device for Vodacom Fibre customers only

  2. The Vodacom UPS is offered as a once-off purchase.

The Device

  1. Vodacom will offer a UPS device suited to operate with the Vodacom Fibre service.

  2. Vodacom reserves the right to change the UPS device offered and the price of the device from time to time.

UPS Device Warranty

  1.  All UPS devices have a 12-month warranty.

  2. The UPS warranty period commences on the date of acceptance of delivery of the UPS by the customer. 

  3. A faulty UPS can be swapped out for a replacement by the customer or an approved installer.

  4. The warranty on a replacement UPS will be valid for the balance of the initial warranty period.

  5. The UPS warranty will be voided if damage is caused by malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.

Usage policy

  1. The UPS is not designed for installation in an electrical distribution board

  2. The UPS is not designed for installation into existing electrical cabling such as lighting fixtures or power plugs.

  3. The UPS is suitable for light non-inductive loads, but not the following loads i.e. fridges, fluorescent lights, koi pond pumps, hair dryers, electric fences, kettles, microwaves, toasters, or any other electric device with an AC motor, compressor or heating element.

  4. The above listed uses can damage the UPS and therefore are not covered by warranty.

Warranty Process and Details: In warranty

  1. Should a faulty UPS returned be classified as a valid "in warranty" claim the device or relevant part may be replaced with the same or equivalent device or part.

  2. Where a replacement is provided the UPS device or part replaced ceases to be the property of the customer.

  3. Replacement or repair of the UPS device or part does not extend the warranty period. 

Warranty Process and Details: Repairs

  1. Should the UPS need to be repaired, it must be repaired by a duly authorised agent, either on site or by return to the manufacturer.

Warranty Process and Details: Replacement

  1. Should the UPS need to be replaced, it will be returned to the manufacturer for replacement.

Warranty Process and Details: Costs

  1. Under warranty, no costs will be levied on the customer if the UPS is handed in and collected at a Vodacom Walk In Centre (WICC).

  2. Should the customer wish for the UPS to be collected or delivered from the site where it is installed, these costs are for the customer.

Warranty Process and Details: Ownership

  1. The customer has full ownership of the UPS.

Warranty Process and Details: General Exclusions and Limitations

  1. In the event that no identical product is available for the device exchange, the device may be replaced with a UPS of equal capacity or the customer may be offered the choice of a UPS upgrade at an extra cost.

  2. The warranty does not cover manuals and packaging, power cords or wiring.

  3. This warranty does not cover normal wear and tear of the UPS and/or parts.

Page Title
Vodacom UPS Terms and Conditions
Keywords
terms, conditions, ups, fibre
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/vodacom-ups

Self Service Appointments Terms and Conditions

CBU

Self Service Appointments Terms and Conditions

All Vodacom (Pty) Ltd ("Vodacom") customers are able to make an appointment online with a Vodacom Shop for assistance by visiting www.vodacom.co.za/appointment subject to the following Terms and Conditions:

  1. Online appointments only apply to the following service:

    1. signing up for new contracts

    2. upgrading an existing contract

    3. Assistance offered by the TechZone on device and technical issues

  2. To make an appointment:

    1. visit www.vodacom.co.za/appointment

    2. Select the nearest store from a drop down menu

    3. Select one of the 3 services required: New contract, Upgrade or TechZone 

    4. Choose a date and time

    5. Enter your personal details: name, surname, mobile number and details of the type of service required for the appointment

    6. Confirm the booking

    7. The selected store will receive a notification informing them of the appointment. 

  3. Customers are allowed to set up an appointment thirty (30) days in advance, but are not allowed to set up an online appointment in less than 24 hours prior to the preferred date for the appointment. In the event that an appointment for the following day is booked after 18h00, the booking will automatically be moved on by another day (48 hours), subject to the availability of time slots on that day.

  4. The duration of the appointment is restricted to a maximum of one (1) hour per appointment per each of the three services as stipulated in clause 2 above.

  5. Should the customer be more than fifteen (15) minutes late for a scheduled appointment, a system notification will be sent to the customer informing him/ her that he/ she has not arrived for the appointment on time and that they must reschedule the appointment.

  6. Should the customer arrive early for a scheduled appointment, and the consultant in the Vodacom Shop is still busy with a customer, the customer has the option to either wait for the consultant or join the queue.

  7. In the event that an appointment runs over the limited duration of one (1) hour, and the customer would like assistance with a different service to the one that he set up the meeting for, the consultant will endeavour to assist the customer, but may need to book them into the queue or alternatively schedule another appointment on the customer's behalf.

  8. This Appointment booking service is also subject to, and must be read in conjunction with, Vodacom's existing Terms and Conditions applicable to its website and mobile sites respectively: https://myvodacom.secure.vodacom.co.za/vodacom/terms/website-terms-and-conditions

  9. User data collected via the Appointment booking service will not be used for any other purpose than for scheduling in-store appointments and in accordance with Vodacom's privacy policy.  Vodacom will store customer information for as long as it is legally required to. If there is no legal requirement, Vodacom will only store the collected information for as long as it is needed.

  10. Neither Vodacom nor its stores, agents or consultants shall be responsible for any loss or misdirected bookings, including bookings that were not received due to any failure of hardware, software, or other computer or technical systems. 

  11. Neither Vodacom nor any other person or party associated with the Appointment booking and their associated companies, agents, contractors and sponsors and any of its personnel involved in this service, shall be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Appointment booking service or from any decision based on the advice as part of this service.

  12. If Vodacom is required by law to alter or cancel any aspect of the Appointment booking service or to terminate it for any reason whatsoever, it will have the right to terminate the Appointment booking service being offered, with immediate effect and without notice. In such event all participants hereby waive any rights which they may have against Vodacom and its associated companies, agents and/or contractors.

  13. All information relating to the Appointment booking service and published on any promotional material will form part of these Terms and Conditions.

Page Title
Self Service Appointments Terms and Conditions
Keywords
terms, conditions, self, service, appointments
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Terms and Conditions
Page URL
/vodacom/terms/self-service-appointments
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