Explanations of disabilities and senior citizens

Senior citizens refers to persons over the age of sixty years.

Alcatel 20.19 easy-to-use feature phone

Vodacom caters to the Specific Needs of Senior Citizens because we understand that some elderly customers desire easy access to voice calls and SMSs when connecting with friends, family and during emergencies.

The Alcatel 2019 is a tailor-made device for senior citizens which has a large keypad and is easy to use and navigate.

Senior Citizens
Senior Citizens


Large 2.4" screen display for easy reading
Large keypad buttons with big and bold font, which is easy to see. Multiple background colours to choose from, making reading easier.

Senior Citizens


Charging cradle to make charging your device easy
Up to 16 hours talk-time when fully charged

Senior Citizens
Senior Citizens


Wireless FM radio for entertainment
2MP camera to capture all the memories

Senior Citizens


Capacity for 300 SMSs
SOS button

Specific Needs
Easy-to-use phone
Where to purchase the phone

Any Vodacom Shop
Telephonically by calling 082 1950
Upgrade your contract telephonically by calling 082 1959
Vodacom Online Shop

Should you find it difficult to obtain this device, send an e-mail to [email protected]

Benefits of shopping on-line

Free delivery

Free delivery

Free SIM

Free SIM and connection

14 day return

14 Day return policy

Free upgrade

Free upgrade

Specific Needs
Specific needs

As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.

Register your disability (Voluntary)

Specific Needs
Stay in the know

Find out about deals as they become available

Specific Needs
How to register your disability (voluntary)

My Vodacom App:
Select - My Account and Register or edit disabilities

Vodacom WhatsApp (082 009 8624):
Say 'Hi' to start the chat
Select Main Menu, Specific Needs, Disability Menu and
Register your disability

Specific Needs
Benefits of registration

Receive queue priority in stores
Receive priority for phone repairs
Access special contract deals (the general application process apply)
Benefit from ad-hoc data campaigns
Access dedicated customer services
Access specialised services

Customer Care and product information

Product information and general queries

[email protected]

082 12580 (FREE from any Vodacom SIM card)

12580 (from any Vodacom SIM card)

MyVodacom App
For all contract customers
For prepaid customers with communication
barriers (Deaf, hard of hearing, hearing impaired,
deaf, Deafblind, speech impaired) who have
registered their disability

Your feedback will help us improve!

Simply tell us what you think about our Specific Needs services. We welcome all comments, compliments and suggestions. To share information about accessible technology, send an email to:

[email protected]

Note: This email address is exclusively for the use of persons with disabilities