Explanations of disabilities and senior citizens
Senior citizens refers to persons over the age of sixty years.
Alcatel 2020 easy-to-use feature phone
Vodacom caters to the Specific Needs of Senior Citizens because we understand that some elderly customers desire easy access to voice calls and SMSs when connecting with friends, family and during emergencies.
The Alcatel 2020 is a tailor-made device for senior citizens which has a large keypad and is easy to use and navigate.
Display
- Large 2.4" screen display for easy reading
- Large keypad buttons with big and bold font, which is easy to see. Multiple background colours to choose from, making reading easier.
Battery
- Charging cradle to make charging your device easy
- Up to 7 hours talk-time when fully charged
Entertainment
- Wireless FM radio for entertainment
- Torch
- 2MP camera to capture all the memories
- Video
Extras
- Capacity for 300 SMSs
- Bluetooth
- SOS button
- Torch
- Alarm
- Calculator
Easy-to-use phone
Where to purchase the phone
Any Vodacom Shop
Telephonically by calling 082 1950
Upgrade your contract telephonically by calling 082 1959
Vodacom Online Shop
Should you find it difficult to obtain this device, send an e-mail to [email protected]
Specific needs
Priority
As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.
Benefits of shopping on-line
Free delivery
Free SIM and connection
14 Day return policy
Free upgrade
Register your disability (Voluntary)
Stay in the know
Find out about as they become available.
How to register your disability (voluntary)
The VodaPay app
Select - My Account and Register or edit disabilities
Vodacom WhatsApp (082 009 8624):
Say 'Hi' to start the chat
Select Main Menu, Specific Needs, Disability Menu and
Register your disability
Benefits of registration
Receive queue priority in stores
Receive priority for phone repairs
Access special contract (the general application process apply)
Benefit from ad-hoc data campaigns
Access dedicated customer services
Access specialised services
The Specific Needs Contact Centre
The Specific Needs Contact Centre provides real-time customer support to persons with various disabilities.
Who may use the Specific Needs Contact Centre?
The service is available to customers who have various disabilities such as persons with physical disabilities, DeafBlind, learning disabilities, speech impaired, Deaf, visual and hearing impairments.
Contact details
Vodacom customer service and support for consumers with disabilities is available over the phone, via email, SMS, video call or live chat.
Call:082 12580 from any phone - select the 'Speak to a Consultant' option
SMS:12580
Email: [email protected]
Live Chat: (only for registered Deaf, hearing and speech impaired consumers)
Vodacom's WhatsApp:save 082 009 8624 in your Contacts - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Message Chat Relay' - select 'Go to live chat' and follow the prompts
The Vodapay App:select 'Support' - select 'Tobi' - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Message Chat Relay' - select 'Go to Live Chat' - follow the prompts
Website: Go to 'Persons with Communication Barriers Page':
- select 'Chat To Tobi' at the top of the page - enter your Vodacom cellphone number - select 'Specific Needs disability' - select 'Message Chat Relay' - select 'Go to Live Chat' - follow the prompts
A video call option is available for registered Deaf persons who use South African Sign Language (SASL) on these channels:
WhatsApp: Save 082 009 8624 in your Contacts - select 'Specific Needs' - select 'National Relay (NRS)' - select 'Video Relay' - select 'Ready for video call' - follow the prompts
The VodaPay App: select 'Support' - select 'Tobi' - select 'Specific Needs and Disability' - select 'National Relay NRS' - select 'Video Relay' - select 'Ready for video call' - follow the prompts
Website: Go to 'Persons with Communication Barriers Page':
- select 'Chat To Tobi' at the top of the page- enter your Vodacom cellphone number - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Video Relay' - select 'Ready for video call' - follow the prompts