Persons with communication barriers

Persons with communication barriers

Persons with communication barriers

The term “Persons with communication barriers” refers to persons who are Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired

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New Voicemail option

We have introduced a new voicemail option for Deaf and hearing impaired persons whereby callers will not have the option to leave a voicemail. The new option allows callers to get a message to leave a SMS when you do not answer your phone or your phone is off.

This voicemail option is only available to registered Deaf and hearing impaired customers. 

To request it, send an email to [email protected]

Special contract smart phone deals

Customers with communication barriers (Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired) who prefer to not use voice calls shouldn't have to pay for unnecessary voice costs.

Therefore we have created monthly smartphone contract deals consisting of only data and SMS.

How to get the deals

Available at Vodacom shops – ask in-store about the deals

Shop on-line –

For more information send an e-mail to [email protected]


Special SMS bundles for persons with communication barriers

We have created a SMS bundle price plan, suitable for you, giving you more value and ensuring you stay connected when you purchase an SMS bundle, you receive an extra SMS bundle, FREE of charge.

Standard SMS bundleDeaf and hearing Impaired SMS bundleTotal Cost per bundleIn-bundle SMS Out-of-bundle SMS (peak)Out-of-bundle SMS (off-peak)



We understand that your mobile device is your life line. As a person with a disability, your repair will receive priority when booking in your device (depending on the nature of the repair). Hence, when booking in your device mention to the consultant that you are a person with a disability. This will enable your request to be prioritized.

Register your disability (Voluntary)

or call 082 12580 FREE from any Vodacom SIM card or e-mail [email protected]

Product information and general queries

[email protected]
082 12580 (FREE from any Vodacom SIM card)
(from any Vodacom SIM card)
MyVodacom App
For all contract customers
For prepaid customers with communication
barriers (Deaf, hard of hearing, hearing impaired,
deaf, Deafblind, speech impaired) who have
registered their disability

Account related queries

See all Vodacom Customer Care numbers and short codes for account related queries.


Share your feedback about our services or share information about accessible technology by sending an e-mail to:

[email protected]

Note: This email address is exclusively for the use of persons with disabilities