ICT Accessibility / Specific Needs Connecting and expanding your world

Vodacom is committed to providing easy access to a range of offerings and services that are suitable for persons with various disabilities. Together with organizations for disabled persons, we place special focus on meeting the needs of persons with visually impairments, persons who experience communication barriers (Deaf/hard of hearing, deaf/hearing impaired, persons with speech impairments, persons who are Deafblind), as well as senior citizens to stay connected, enabling them to live a better life today and build a better tomorrow.

Explanations of disabilities and senior citizens

Senior citizens refers to persons over the age of sixty years

Persons with visual impairments

Refers to persons who are blind, partially sighted or have low vision.

Persons with communication barriers

Refers to persons who are Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired.

  • Persons with visual impairments
    • Register your disability to get communication of special offers
    • Discover a device with the accessibility features that work best for you
    • Get the most out of your phone by learning how to activate VoiceOver & TalkBack
    • Get services tailor made for persons with visual impairments

  • Persons with communication barriers
    • Use Vodacom and ER24's SMS Emergency Service
    • Register your disability to get communication of special offers
    • Exclusive Services

  • Senior Citizens
    • Discover an easy-to-use phone with the features that work best for you.
    • Register as a senior citizen to get communication of special offers.

Priority

We understand that your mobile device is your life line. As a person with a disability, your repair will receive priority when booking in your device (depending on the nature of the repair). Hence, when booking in your device mention to the consultant that you are a person with a disability. This will enable your request to be prioritized.

Register your disability (Voluntary)
  • Find out about deals as they become available

  • Get information about resources for users

  • Find out about services


or call 082 12580 FREE from any Vodacom SIM card or e-mail specificneedsregistration@vodacom.co.za

Customer care and product information
  • Product information and general queries

    Email
    12580@vodacom.co.za
    Tel
    082 12580 (FREE from any Vodacom SIM card)
    SMS
    12580
    (from any Vodacom SIM card)
    Chat
    MyVodacom App
    For all contract customers
    For prepaid customers with communication
    barriers (Deaf, hard of hearing, hearing impaired,
    deaf, Deafblind, speech impaired) who have
    registered their disability

    Account related queries
    See all Vodacom Customer Care numbers and short codes for account related queries.

  • Feedback
    Share your feedback about our services or share information about accessible technology by sending an e-mail to:

    specificneedsqueries@vodacom.co.za

    Note This e-mail address is exclusively for the use of persons with disabilities

Contact
us

tail [Converted]