We're committed to providing easy access to a range of offers and services suitable for persons with various disabilities. Together with organisations for disabled persons we place special focus on meeting the needs of senior citizens, persons with visual impairments, and persons who experience communication barriers (Deaf/deaf, hard of hearing, hearing impaired, deafblind, and those with speech impairments). By meeting these specific needs, we enable you to stay connected, live a better life today and build a better tomorrow.
Explanations of disabilities and senior citizens-
Senior citizens
Refers to persons over the age of sixty years.
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Persons with visual impairments
Refers to those who are blind, partially sighted or have low vision.
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Persons with communication barriers
Refers to those who are Deaf/deaf, hard of hearing, hearing impaired, deafblind, and speech impaired.
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Persons with visual impairments- Register your disability to get communication about special offers.
- Discover devices with the accessibility features that work best for you.
- Get the most out of your phone by learning how to activate VoiceOver & TalkBack.
- Get services tailor-made for persons with visual impairments.
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Persons with communication barriers- Use Vodacom and ER24 SMS Emergency Services.
- Register your disability to get communication about special offers.
- Get access to exclusive services.
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Senior Citizens- Discover an easy-to-use phone with the features that work best for you.
- Register as a senior citizen to get communication about special offers.
We understand that your cellphone is your lifeline. As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you’re a person with a disability so that they can prioritise your repair.
Special contract smart phone deals
Customers with various disabilities may apply for the special deals for persons with disabilities. Your disability must have been diagnosed by a registered Medical Specialist or heath professional.
Consider registering your disability (voluntary) so that you may access these special deals as it is exclusively for disabled persons – download the form at the bottom of the page.
How to get the deals
Available at Vodacom shops – ask in-store about the deals
Shop on-line – https://www.vodacom.co.za/cloud/shopping/campaigns/specific_needs
For more information send an e-mail to specificneedsqueries@vodacom.co.za
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Find out about deals as they become available
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Get information about resources for users
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Find out about services
Or call 082 12580, FREE from a Vodacom number or email specificneedsregistration@vodacom.co.za
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Product information and general queries
- 12580@vodacom.co.za
- Tel
- 082 12580 (FREE from a Vodacom number)
- SMS
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12580
(from any Vodacom number) - Chat
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My Vodacom App
For all Contract and Prepaid customers with communication barriers, who've registered their disability.
Account-related queries
See all Vodacom Customer Care numbers and shortcodes for account-related queries. -
Your feedback will help us improve!
Simply tell us what you think about our Specific Needs services. We welcome all comments, compliments and suggestions. To share information about accessible technology, send an email to:specificneedsqueries@vodacom.co.za
Note: This email address is exclusively for the use of persons with disabilities