Persons with communication barriers

The term "Persons with communication barriers" refers to persons who are Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired.

Vodacom National Relay Service (NRS)

How to use the Vodacom Video Relay Service (VRS)

What is the Video Relay Service (VRS)?
Steps to take before using the Video Relay Service (VRS)
How to make a Video Relay call
Support information

The NRS is available to registered Vodacom Post-paid and Pre-paid customers who are hearing- and speech impaired and Deaf persons using SA Sign Language.

The NRS enables you to contact hearing people of  3rd parties such as businesses or organisations and family and friends. You can now do this on your own without asking someone for assistance.

Frequently asked questions

Terms and conditions apply

Vodacom 112 Emergency App

SMS Emergency Service

New Voicemail option

We have introduced a new voicemail option for Deaf and hearing impaired persons whereby callers will not have the option to leave a voicemail. The new option allows callers to get a message to leave a SMS when you do not answer your phone or your phone is off.
This voicemail option is only available to registered Deaf and hearing impaired customers. 
To request it, send an email to [email protected]

Specific Needs
Specific needs
Special contract smart phone deals

Customers with communication barriers (Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired) who prefer to not use voice calls shouldn't have to pay for unnecessary voice costs.

Therefore we have monthly contract deals consisting of only data and SMS.

Specific Needs
Specific needs
How to get the deals

Available at Vodacom shops - ask in-store about the deals
For more information send an e-mail to [email protected]

Special SMS bundles for persons with communication barriers

We have created a SMS bundle price plan, suitable for you, giving you more value and ensuring you stay connected when you purchase an SMS bundle, you receive an extra SMS bundle, FREE of charge.

Standard SMS bundle Deaf and hearing Impaired SMS bundle Total Cost per bundle In-bundle SMS     Out-of-bundle SMS (peak) Out-of-bundle SMS (off-peak)
20 40 R10.00 25c 80c 35c
50 10 R25.00 25c 80c 35c
100 200 R33.00 17c 80c 35c
200 400 R45.00 11c 35c 35c
300 600 R67.50 11c 35c 35c
500 1000 R112.50 11c 35c 35c
1000 2000 R225.00 11c 35c 35c
1500 3000 R337.50 11c 35c 35c
2000 4000 R450.00 11c 35c 35c


Specific Needs
Specific needs

As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.

Register your disability (Voluntary)

Specific Needs
Stay in the know

Find out about deals as they become available

Specific Needs
How to register your disability (voluntary)

My Vodacom App:
Select - My Account and Register or edit disabilities

Vodacom WhatsApp (082 009 8624):
Say 'Hi' to start the chat
Select Main Menu, Specific Needs, Disability Menu and
Register your disability

Specific Needs
Benefits of registration

Receive queue priority in stores
Receive priority for phone repairs
Access special contract deals (the general application process apply)
Benefit from ad-hoc data campaigns
Access dedicated customer services
Access specialised services