Persons with communication barriers

The term "Persons with communication barriers" refers to persons who are Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired.

Vodacom 112 Emergency App

SMS Emergency Service

New Voicemail option

We have introduced a new voicemail option for Deaf and hearing impaired persons whereby callers will not have the option to leave a voicemail. The new option allows callers to get a message to leave a SMS when you do not answer your phone or your phone is off.
This voicemail option is only available to registered Deaf and hearing impaired customers. 
To request it, send an email to [email protected]

Specific Needs
Specific needs
Special contract smart phone deals

Customers with communication barriers (Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired) who prefer to not use voice calls shouldn't have to pay for unnecessary voice costs.

Therefore we have monthly contract deals consisting of only data and SMS.

Specific Needs
Specific needs
How to get the deals

Available at Vodacom shops - ask in-store about the deals
For more information send an e-mail to [email protected]

Special SMS bundles for persons with communication barriers

We have created a SMS bundle price plan, suitable for you, giving you more value and ensuring you stay connected when you purchase an SMS bundle, you receive an extra SMS bundle, FREE of charge.

Standard SMS bundle Deaf and hearing Impaired SMS bundle Total Cost per bundle In-bundle SMS     Out-of-bundle SMS (peak) Out-of-bundle SMS (off-peak)
20 40 R10.00 25c 80c 35c
50 10 R25.00 25c 80c 35c
100 200 R33.00 17c 80c 35c
200 400 R45.00 11c 35c 35c
300 600 R67.50 11c 35c 35c
500 1000 R112.50 11c 35c 35c
1000 2000 R225.00 11c 35c 35c
1500 3000 R337.50 11c 35c 35c
2000 4000 R450.00 11c 35c 35c


Specific Needs
Specific needs

As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.

Register your disability (Voluntary)

Specific Needs

Find out about deals as they become available

Specific Needs

Get information about resources for users

Specific Needs

Find out about services


or call 082 12580 FREE from any Vodacom SIM card or e-mail [email protected]

Customer Care and product information

Product information and general queries

[email protected]

082 12580 (FREE from any Vodacom SIM card)

12580 (from any Vodacom SIM card)

MyVodacom App
For all contract customers
For prepaid customers with communication
barriers (Deaf, hard of hearing, hearing impaired,
deaf, Deafblind, speech impaired) who have
registered their disability

Your feedback will help us improve!

Simply tell us what you think about our Specific Needs services. We welcome all comments, compliments and suggestions. To share information about accessible technology, send an email to:

[email protected]

Note: This email address is exclusively for the use of persons with disabilities