Senior Citizens
Explanations of disabilities and senior citizens:

Senior citizens refers to persons over the age of sixty years.

Easy-to-use phone

Vodacom caters to the Specific Needs of Senior Citizens because we understand that some elderly customers desire easy access to voice calls and SMSs when connecting with friends, family and during emergencies.

The Alcatel 2019 is a tailor-made device for senior citizens which has a large keypad and is easy to use and navigate.

  • Key Features:
    • Large 2.4” screen display for easy reading
    • Large keypad buttons with big and bold font, which is easy to see
    • Multiple background colours to choose from, making reading easier
    • Wireless FM radio for entertainment
    • Torch
    • 2MP camera to capture all the memories
    • Charging cradle to make charging your device easy
    • Up to 16 hours talk-time when fully charged
    • Capacity for 300 SMSs
    • Bluetooth
    • SOS button
Where to purchase the phone
  • Any Vodacom Shop
  • Telephonically by calling 082 1950
  • Upgrade your contract telephonically by calling 082 1959
  • Vodacom Online Shop

Go to Vodacom Online Shop

Should you find it difficult to obtain this device, send an e-mail to specificneedsqueries@vodacom.co.za

Benefits of shopping on-line

  • Free delivery

  • Free SIM and connection

  • 14 Day return policy

  • Free upgrade

Priority device repairs

We understand that your mobile device is your life line. As a senior citizen, your repair will receive priority when booking in your device (depending on the nature of the repair). Hence, when booking in your device, mention to the consultant that you are a senior citizen. This will enable your request to be prioritized.

Register your disability (Voluntary)

  • Find out about deals as they become available

  • Get information about resources for users

  • Find out about services

Download our disability registration form

or call 082 12580 FREE from any Vodacom SIM card or e-mail specificneedsregistration@vodacom.co.za

Customer care and product information

  • Product information and general queries

    Email
    12580@vodacom.co.za
    Tel
    082 12580 (FREE from any Vodacom SIM card)
    SMS
    12580
    (from any Vodacom SIM card)
    Chat
    MyVodacom App
    For all contract customers
    For prepaid customers with communication
    barriers (Deaf, hard of hearing, hearing impaired,
    deaf, Deafblind, speech impaired) who have
    registered their disability

    Account related queries
    See all Vodacom Customer Care numbers and short codes for account related queries.

  • Feedback
    Share your feedback about our services or share information about accessible technology by sending an e-mail to:

    specificneedsqueries@vodacom.co.za

    Note This e-mail address is exclusively for the use of persons with disabilities

Contact
us

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