Persons with visual impairments
Persons with visual impairments
Explanation of persons with visual impairments
Refers to persons who are blind, partially sighted or have low vision
Accessible devices
Vodacom offers both Apple and Android smart devices that is accessible for persons with visual impairments. These devices come standard with built-in text-to-speech applications (Apple - VoiceOver and Android- TalkBack), which converts text to audio on the devices, allowing customers to listen to information such as SMSs, contacts, battery life, signal strength and more.
Need help finding a device with the accessibility features that work best for you?
Accessible apps
My Vodacom App
Accessibility of My Vodacom app
The My Vodacom app is accessible for visually impaired persons when using the text-to-speech functions on their Apple (VoiceOver)or Android (TalkBack) devices.
Benefits of using My Vodacom App
How to download the My Vodacom App?
More accessible apps for visually impaired persons
These apps can assist with everyday tasks, increase independence and generally make things easier.
Click here to find out about apps developed specifically for visually impaired users.
In-store activation of VoiceOver and TalkBack
Vodacom store consultants are always ready to assist visually impaired customers who may need help turning on the VoiceOver or TalkBack application on their accessible Apple or Android devices after a purchase.
Switching on VoiceOver and TalkBack
However, if you would like to do it yourself then follow the steps below (Note that a sighted person will have to assist you initially):
Apple - How to turn VoiceOver on
1. Press the HOME button 3 times quickly or
2. Go to Settings - General – Accessibility – VoiceOver – turn it ON
Basic Gestures for Apple Devices when VoiceOver is turned on:
Single tap - Hear the description of what you have tapped
Double tap - Activate or open what you have tapped
Swipe right/left - Move to the next item on screen
Scroll up/down - Use 3 fingers to scroll
Android - How to turn TalkBack on:
Go to Settings - Accessibility - Vision - turn it ON
Basic Gestures for Android Devices when TalkBack is turned ON:
Single tap - Hear the description of what you have tapped
Double tap - Activate or open what you have tapped
Scroll up/down - Use 2 fingers to scroll
VoiceOver and TalkBack training
SA National Council for the Blind, Pretoria
Tel 012 452 3811
Blind SA, Johannesburg
Tel 011 839 1793
Cape Town Society for the Blind
Tel 021 448 4302
Innovation for the Blind, Worcester
Tel 023 347 2745
Priority device repairs
We understand that your mobile device is your life line. As a person with a disability, your repair will receive priority when booking in your device (depending on the nature of the repair). Hence, when booking in your device, mention to the consultant that you are a person with a disability. This will enable your request to be prioritized.
Register your disability (Voluntary)
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Get information about resources for users
Find out about services
or call 082 12580 FREE from any Vodacom SIM card or e-mail [email protected]
Product information and general queries
Account related queries
See all Vodacom Customer Care numbers and short codes for account related queries.
Your feedback will help us improve!
Simply tell us what you think about our Specific Needs services. We welcome all comments, compliments and suggestions. To share information about accessible technology, send an email to:
Note: This email address is exclusively for the use of persons with disabilities