Explanation of persons with visual impairments

Refers to persons who are blind, partially sighted or have low vision

Accessible devices

Vodacom offers both Apple and Android smart devices that is accessible for persons with visual impairments. These devices come standard with built-in text-to-speech applications (Apple - VoiceOver and Android- TalkBack), which converts text to audio on the devices, allowing customers to listen to information such as SMSs, contacts, battery life, signal strength and more.

Need help finding a device with the accessibility features that work best for you?

More accessible apps for visually impaired persons

These apps can assist with everyday tasks, increase independence and generally make things easier.
Click here to find out about apps developed specifically for visually impaired users.

In-store activation of VoiceOver and TalkBack

Vodacom store consultants are always ready to assist visually impaired customers who may need help turning on the VoiceOver or TalkBack application on their accessible Apple or Android devices after a purchase.

Switching on VoiceOver and TalkBack

However, if you would like to do it yourself then follow the steps below (Note that a sighted person will have to assist you initially):

Apple - How to turn VoiceOver on

1. Press the HOME button 3 times quickly or

2. Go to Settings - General – Accessibility – VoiceOver – turn it ON

Basic Gestures for Apple Devices when VoiceOver is turned on:

Single tap - Hear the description of what you have tapped

Double tap - Activate or open what you have tapped

Swipe right/left - Move to the next item on screen

Scroll up/down - Use 3 fingers to scroll

Android - How to turn TalkBack on:

Go to Settings - Accessibility - Vision - turn it ON

Basic Gestures for Android Devices when TalkBack is turned ON:

Single tap - Hear the description of what you have tapped

Double tap - Activate or open what you have tapped

Scroll up/down - Use 2 fingers to scroll

Priority device repairs

We understand that your mobile device is your life line. As a person with a disability, your repair will receive priority when booking in your device (depending on the nature of the repair). Hence, when booking in your device, mention to the consultant that you are a person with a disability. This will enable your request to be prioritized.