DebiCheck Terms and Conditions

CBU

DebiCheck Terms and Conditions

What is DebiCheck?

  1. DebiCheck is a new type of debit order that replaces the existing Authenticated Early Debit Orders (AEDO) and Non-Authenticated Early Debit Orders (NAEDO) debit orders that ensures consumers are in control of debit orders being processed on their bank accounts
  2. If your premium is not collect via DebiCheck, it will be collected via the traditional EFT debit order.
  3. DebiCheck reduces the risk of an incorrect or a fraudulent debit orders going off your bank account.
  4. DebiCheck requires the customer to confirm their debit order with their bank when entering into a contract with Vodacom, thereby giving Vodacom permission to collect on their monthly premium.  This is known as a DebiCheck Mandate.
  5. In the event that a customer does not accept/ does not response to the DebiCheck Mandate, the order will not be processed and it will be cancelled.
  6. A DebiCheck mandate comprises two key values, namely:
    1. A mandated payment instruction from the customer's bank, presented in the form of an electronic record, to collect money from the customer.
    2. A threshold amount which is the maximum monetary value of a transaction that may be collected by Vodacom from the customer as negotiated between Vodacom and the customer.  This is particularly important as mobile contracts are usage based and the monthly collection value can vary from month to month.

How does DebiCheck work?

  1. When you apply for a product/service from Vodacom, in certain instances a mandate request will be sent to the Vodacom Account Holders bank.
  2. The Vodacom Account holder's bank will send a request to confirm the DebiCheck mandate for approval to the Bank Account Holder (This is applicable to the third-party payments).
  3. The request to approve a mandate is only valid until 22:30 same day as specified by the Account Holder's Bank.
  4. Once the mandate is approved, the bank will load the information on a mandate register and send a confirmation message back to Vodacom.

General Terms

  1. Vodacom will only debit your account via the DebiCheck debit order process if the DebiCheck mandate has been approved by the Bank Account Holder.
  2. For first mandates and mandate retriggers that are not responded to, the order will not be processed and it will be cancelled.
  3. When you receive a DebiCheck mandate from your bank, to authorize Vodacom to debit your account for your monthly bill, the mandate will include a threshold amount.  As a minimum, this amount includes but is not limited to; products and services, out of bundle usage, Add-to bill and all recurring and non-recurring bundles.
  4. If this threshold is exceeded, you will receive a DebiCheck amendment, which requires a new threshold amount to be accepted by you Vodacom Account Holder, as your bill exceeds the current threshold amount.
  5. If the threshold amount is exceeded, Vodacom may collect outstanding amounts via the normal EFT debit order method.
  6. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing any change.
  7. Vodacom is committed to collecting and processing your Personal Information in accordance with the provisions of the Protection of Personal Information Act, 4 of 2013 (PoPIA). In certain instances Vodacom might be required to pass limited personal information, in encrypted format, to third parties to process DebiCheck Mandates. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws.

    For more information on how we process personal information visit see our privacy policy at https://www.vodacom.co.za/vodacom/privacy-policy/terms or click on the link here.

DebiCheck Cancellations and Suspensions

  1. DebiCheck mandates can be cancelled at your bank for contracts that have reached term.
  2. DebiCheck mandates can also be suspended at your bank for a certain period of time, and unsuspended when the DebiCheck mandates needs to resume.
  3. Suspending the DebiCheck mandate does not cancel a contract that is still within term nor does it mean that if an amount is due on the account, Vodacom will not collect on outstanding monies.
  4. For all once off payments and monies outstanding for mandates that are cancelled or suspended, the normal EFT collections process may apply.
Page Description
DebiCheck mandate has been approved by the Bank Account Holder.
Page Title
DebiCheck
Keywords
DebiCheck
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/debicheck

Multiple Data Sim Terms And Conditions

CBU

Multiple Data SIM/ Data Sharing SIM

  1. Data Sharing SIM(s) are only available to Voice & Data postpaid Contract customers. Data Sharing SIM(s) are not available on Top Up, uChoose or Prepaid price plans.

  2. The primary SIM is the SIM associated with the initial voice or data price plan.

  3. A Data Sharing SIM is an additional SIM that is provisioned with the same active services on the primary SIM, such as Data roaming.

  4. A Data Sharing SIM is not enabled for mobile telephony.  VoIP (Voice over Internet Protocol) calls can be made on a compatible device using Data. A Twin Call SIM card is not included in the  Data Sharing SIM allowance since it is a separate product.

  5. A Data Sharing SIM cannot be allocated airtime or a Data bundle. Data Sharing SIMs consume data from the data bundle associated with the primary SIM. In the instance of the primary SIM not having a data bundle activated, data will be billed in accordance with the  primary SIM's prevailing price plan.

  6. A customer can have a maximum of 4 active SIMs per voice price plan contract, and a maximum of 4 active SIMs per data price plan contract. A maximum of 4 of these SIMs can be Data Sharing SIMs on any postpaid voice or data price plan.

  7. If a Blackberry Data Sharing SIM is active on the primary SIM, a maximum of 3 Data Sharing SIMs can be activated. A Blackberry ® Data Sharing SIM counts towards the total count of Data Sharing SIM/s.

    1. In the instance of a Multita SIM being used in a BlackBerry ® OS 7 or older device (such as the Curve, Bold and Torch), the customer must have the BlackBerry ® BIS or BES service active in order to make use of BlackBerry® services such as BBM, Social Media and E-mail capabilities. BlackBerry ® OS 7 and older devices must have Data Sharing SIM activated as the BlackBerry option

    2. In the Instance of a Data Sharing SIM being usezd in a BlackBerry ® OS 10 device (such as the Z10, Z30, Q10 and Q5), the Data Sharing SIM must be activated as a standard Data Sharing SIM as these devices will use Data using the 'internet' APN and CANNOT use the Blackberry ® BIS or BES services; as such they will consume data from the primary SIM's data bundle, if one is available, or charged at the prevailing contract's rate.

  8. A subscription to a Data Sharing SIM in no way affects the current price plan's terms & conditions in respect of carry-over, migrations, out-of-bundle usage and consumption rules. In the case of a migration to a price plan that does not offer Data Sharing SIMs, the linked Data Sharing SIM(s) will be de-activated.

  9. The customer must have a compatible data device to be able to use a Data Sharing SIM.

  10. The owner of the primary contract price plan on which Data Sharing SIM/s is active, is liable for any Data usage costs that arises as a result of the following:

    1. Normal data usage

    2. Virus or spyware

    3. Data used after theft of modem and/ or SIM

    4. Charges from data international roaming

    5. Unexplained over utilization of Data

Charges

  1. The customer is responsible for all relevant subscription charges for the duration that each Data Sharing SIM is associated with the primary SIM.

  2. A once-off charge for the Data Sharing SIM and connection fee is payable upon activation and determined by the Service Provider. RED price plans do not pay a monthly fee for the first two Data Sharing SIMs associated with the primary SIM.

    1. RED price plans do not pay a monthly, SIM or activation fee for the first two Data Sharing SIMs associated with the primary SIM. All other SIMs activated, up to 4, are charged at the standard Voice Price Plan rate Per SIM card.

Migration

  1. If migration takes place to a price plan that does not currently support the Data Sharing SIM product, such as Top Up or Prepaid, then all active Data Sharing SIM(s) will be deactivated.
  2. If a migration takes place to a price plan that supports Data Sharing SIM and there are active Data Sharing SIMs associated with the price plan, the active Data Sharing SIM(s) will be migrated and linked to the new price plan and the prevailing  terms and conditions of the new price plan will apply.

Termination

  1. Only the customer with the contract price plan under which the primary SIM is activated may cancel a Data Sharing SIM subscription.
  2. If the primary SIM is deactivated, all linked Data Sharing SIMs will be automatically de-activated.

Product & service changes and information

  1. Only the customer with the contract price plan under which the primary SIM is allocated may request information ,add or cancel any associated value added services such as roaming provisioned against the Data Sharing SIM(s).

 

Page Title
Multiple Data SIM Terms and Conditions
Keywords
terms, conditions, multiple, data, SIM
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/multiple-data-sim-terms-and-conditions

Night Owl Bundles Terms and Conditions

CBU

Night Owl Bundles

Terms and Conditions

  1. Night Owl data bundles can only be used between midnight and 5am on any day of the week.
  2. Night Owl data bundles are available to Prepaid and Hybrid (Top-Up/uChoose) customers
  3. Night Owl Bundles will be available as 1, 7 and 30 day validity offers
  4. Daily Night Owl daily data bundles will be available as once-off allocations only
  5. 7 day and 30 day Night Owl data bundles are available as once-off and recurring allocations.
  6. Multiple once-off purchase are allowed
  7. Only one recurring bundle can be active at a time
  8. 1, 7 and 30 day validity Once-off  Night Owl bundles will be allocated in full with no pro-ration for Prepaid and Hybrid payment types
  9. 30 Day Recurring Prepaid bundles will be allocated in full with no pro-ration
  10. 30 Day Recurring  Hybrid bundles will be pro-rated if allocated in the middle of the month
  11. Daily Night Owl data bundles are valid for 24 hours from allocation
  12. Weekly bundles are valid for 7 days, including the day of purchase, up to 23:59 on the 7th day e.g. Wednesday 1st, purchased at 07:00 (day1), valid until 23:59 on Tuesday 7th (day 7)
  13. Monthly Once-off Night Owl data bundles for Prepaid and Hybrid customers: are valid for 31 days including the day of purchase, up to 05:00 on the 31st day
  14. Monthly recurring Night Owl data bundles for Hybrid customers: are valid for a calendar month including the day of purchase, up to 23:59
  15. A Night Owl bundle is valid for a calendar month and will expire at midnight on the last day of the respective calendar month
  16. Billing will be managed as follows:
    1. Prepaid and Hybrid Cost of Once-off bundles will be deducted from airtime wallet
    2. Prepaid Cost of recurring bundles will be deducted from airtime wallet
    3. Hybrid: Cost of recurring bundles will be added to bill
  17. A Night Owl bundle will be given consumption priority over any active Recurring or Once-Off bundle, between midnight and 5am, and will only be preceded in consumption by promotional bundles and/or URL specific data bundles i.e. Facebook, YouTube, and Twitter where applicable.
  18. If the Night Owl bundle is either depleted between midnight and 5am, or has already been depleted and a customer is using data between midnight and 5am, the next available data bundle will be utilised. If no other bundle is available then the standard out of bundle charge will apply respective of the price plan.
  19. Once the purchased offer has depleted or expired the applicable out of bundle rates apply (subject to your tariff plan).
  20. There will be no carry-over of unused bundles after expiry
  21. All data bundle pricing is inclusive of VAT
  22. This is a consumer data product and may only be used by an end-user that is a natural person. 
  23. Night Owl bundles cannot be transferred.
  24. Night Owl bundles cannot be use for data roaming
  25. A Night Owl bundle is only applicable to standard APN's i.e. internet, lte.vodacom.za, iphone.vodacom.za and unrestricted. 
  26. Data bundle balances as well as Night Owl data bundle balances can be checked by using any of the self-service channels or by calling 082135 free from a Vodacom cell phone. Self-service channels include USSD by dialling *135# and selecting 'balances', Vodacom.co.za by logging in and selecting 'balances', the VodaPay App by logging in and selecting 'balances', dialling 136 (Prepaid and Top Up only) and selecting the option for 'balances', sending a free SMS with the words MM to 31050 from the device on which the qualifying Night Owl data bundle is activated.
  27. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.
  28. Vodacom may amend these Terms & Conditions by giving you reasonable notice of any such amendment.
Page Title
Night Owl Bundles Terms and Conditions
Keywords
terms, conditions, night, owl, bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/night-owl-bundles

VodaBucks Store Terms & Conditions

CBU

VodaBucks Store

Terms & Conditions

You can purchase goods and services with your VodaBucks through the VodaBucks Store. Joining the VodaBucks Rewards Programme means you will earn VodaBucks when using our qualifying Vodacom services. Once you Bank your Bucks, you can then spend them on a range of rewards in the VodaBucks Store. Rewards in the VodaBucks Store include:

  • Airtime and data bundles
  • Home (household) rewards
  • Food and grocery rewards
  • Fashion rewards
  • Lifestyle rewards
  • Travel rewards
  • Electronics
  • Appliances
  • ... and MORE

Accessing the VodaBucks Store is easy, just go to the The VodaPay App within the VodaBucks Rewards Programme menu.

How can I use my VodaBucks to make purchases?

You are able to purchase products and services through different payment methods. In the VodaBucks Store, payment methods include:

  • Credit card payments;
  • Airtime (on GSM purchases only)
  • VodaBucks only; and/or
  • Combination of VodaBucks plus credit/cheque card

Partial payments are allowed within the VodaBucks Store but will be governed in line with the VodaBucks Rewards Programme rules (i.e. payment options of products and services within the VodaBucks Store remain at the discretion of Vodacom, with the only universal payment option being VodaBucks):

  • VodaBucks combination with cash/credit or cheque payment will always be presented
  • You cannot decide the VodaBucks and cash combination you want to opt for, this will always be predefined in line with the rules of the rewards programme.

What is the redemption rate of VodaBucks?

You will be able to redeem VodaBucks on selected items in the VodaBucks Store at a redemption rate set in line with the VodaBucks Rewards Programme rules as set by Vodacom at its discretion.

VodaBucks Store merchandise and stock

The items sold in the VodaBucks Store include physical goods and coupons (which expire after a certain period of time which will be communicated to you via SMS).

Items available for purchase in the VodaBucks Store are subject to availability and offerings are subject to change. If you purchase/order an item that is not in stock (and no replacement is possible), we will inform you within seven (7) working days and you will receive a full refund.

Items available through the VodaBucks Store are detailed in the product description. Any additional items or features included in the product image are not included in the purchase. Once you have made a purchase, you will receive a notification SMS which will say which of our strategic partners will fulfil the order.

Most items offered in the VodaBucks Store are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct any product queries or complaints to our partners accordingly.

Where can my order be delivered to?

VodaBucks Store delivers within the borders of South Africa.

Delivery timelines and information

Deliveries take place weekdays (Monday to Friday), between 08h00 and 17h00.

Items will be delivered within ten (10) working days. However, an exact date or time of delivery cannot be guaranteed and VodaBucks Store and/or Vodacom will not be held liable for any costs related to late delivery.

TOP TIP: Coupons are sent via SMS directly to your designated cellular phone number and therefore won't be delivered to a physical address as per physical merchandise.

When purchasing an item, you need to ensure that the correct delivery address and contact details are provided to ensure a smooth delivery process.

You will receive an SMS detailing when the delivery should take place. It is your responsibility to ensure that you, or someone else, will be available to receive the item at the address provided. If the courier cannot get hold of you at the delivery address, on two (2) separate occasions, the order/s will be cancelled and a refund will be initiated. Please note that VodaBucks Store and/or Vodacom will not be held liable for damages to the item when opening or using the item.

Can I get a refund?

Items purchased through the VodaBucks Store may be returned at no cost and will be fully refunded in the following circumstances:

  • Incorrect item/s delivered
  • Item/s is damaged before or during delivery 
  • Item/s purchased is out of stock
  • No correct size available for the required item/s bought 
  • Item/s is defective due to factory fault

If the item is unwanted, it can still be returned and refunded, however, you will incur the cost of the courier. The refund will be processed and refunded into your account between seven (7) to fourteen (14) working days.

Can I get a replacement?

VodaBucks Store and/or Vodacom cannot guarantee a replacement of damaged items or correctly-sized clothing items. When replacements are unavailable, you will be notified and a refund will be processed within seven (7) working days. 

You have seven (7) working days from the date of delivery to log the return. VodaBucks Store and/or Vodacom will not accept any returns after seven (7) days.

To log a return, you will need to contact Customer Care on 082 135. A Customer Care agent will then contact the courier (RAM or respective courier company where fulfilment was done by our partners) to collect the item/s from you within seven (7) workings days, depending on your selected return option. Please note that no refunds will be made for coupon (purchases) that had a validity period which have subsequently expired.

Returns will only be accepted by the VodaBucks Store and/or Vodacom if the item is in the following condition:

  • Original condition upon delivery
  • Unused or unopened
  • In or repackaged in its original packaging

Upon collection, VodaBucks Store and/or Vodacom has the right to refuse an item that does not meet the above conditions.

If the item is in a suitable condition to be returned, your VodaBucks will be returned to your Banked VodaBucks wallet from which the purchase was made. This will take up to seven (7) business days from when the courier company confirms and accepts the return.

Flights and holiday packages purchased through the VodaBucks Store cannot be returned or refunded. VodaBucks Store and/or Vodacom is not liable for any costs incurred due to cancellation or changes to booking dates.

How do coupons work?

Coupons cannot be transferred or redeemed for cash and they expire after a certain period of time which will be communicated to you via SMS. In addition to this, VodaBucks Store and/or Vodacom reserves the right to terminate or expire coupons at any time and at their own discretion.

If there are any issues regarding your coupon not being received, please call Customer Care on 082 135. Once the issue has been confirmed, you will receive your correct coupon within the seven (7) working days. Redemption of coupons will be governed by the terms related to the specific offer and/or partner.

Specific Terms and Conditions for strategic partners and/or retailers:

Terms and conditions: Big Save -http://www.bigsave.co.za/assets/documents/t&c.PDF

Terms and conditions: Camelot - https://www.camelotspa.co.za/policies

Terms and conditions: Cellini - https://www.celliniluggage.co.za/terms-conditions/

Terms and conditions: Dis-Chem - https://www.dischem.co.za/site-terms-and-conditions

Terms and conditions: Flook - https://www.flook.co.za/terms-and-conditions

TOP TIP: Note that all purchases relating to merchandise provided by Flook (various lifestyle offers including fashion brands, experiences and travel offers) will be loaded in the VodaBucks Store as a coupon and will therefore not attract or have a delivery fee. Once you have completed your purchase, you will immediately receive an SMS notification from VodaBucks Store and/or Vodacom with a link that you will use to get your items delivered through Flook's website. At this point, a delivery fee will be required. Please take note that the delivery fee will only be applicable once you conclude your purchase on the partner website.

Terms and conditions: KAUAI - https://kauai.co.za/terms-privacy/

Terms and conditions: FlightSite - https://travel.flightsite.co.za/terms-and-conditions/

Terms and conditions: Nando's - https://www.nandos.co.za/terms-of-service

Terms and conditions: Netflorist  - https://www.netflorist.co.za/Terms_and_Conditions.htm

Terms and conditions: NuMetro - https://numetro.co.za/terms-and-conditions/

Terms and conditions: OneDayOnly - https://www.onedayonly.co.za/terms-and-conditions

Terms and conditions: Pick n Pay - https://www.pnp.co.za/terms-and-conditions

Terms and conditions: PUMA - https://za.puma.com/terms-and-conditions.html

Terms and conditions: Shaw Academy - https://www.shawacademy.com/terms/

Terms and conditions: Sorbet - https://www.sorbet.co.za/terms-conditions/

Terms and conditions: Steers - https://steers.co.za/terms-and-conditions

Terms and conditions: Sweep South - https://sweepsouth.com/terms/

Terms and conditions: Uber - https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=south-africa&lang=en

Terms and conditions: wiGroup (Fulfilment Partner)- https://www.wigroupinternational.com/terms-and-conditions

Please note: the following partners will only allow redemption of a maximum of 4 codes per customer, per day:

  •  Hungry Lion
  •  Debonairs
  •  Wimpy
  •  Nando’s
  •  Kauai
  •  Pick n Pay
  •  Netflorist
  •  Bounce
  •  Sportsmans Warehouse
  •  Burger King
  •  Milky Lane
  •  Fishaways
  •  Krispy Kreme
  •  Vodacom Shop
  •  Vodacom 4U

Voice, data and social media data bundle rewards

Voice, SMS and data bundle rewards will be allocated immediately to Prepaid, Postpaid and Top-Up customers.

Bundles will be available to use from allocation (within any specified usage period) and will expire as per the bundle's validity period.

Unused reward bundles will expire and there will be no carry over or refund, with the exception of data bundles where applicable (as per existing rules regarding data bundle rollover).

Reward bundles cannot be transferred to other customers, with the exception of data bundles where applicable (as per existing rules regarding data bundle transfer).

Any usage that falls outside the specified usage period or after the bundle is depleted, will be billed at the customer's applicable price plan rates. 

Vodacom voice minute bundles will specify usage, whether for Vodacom to Vodacom (VC-VC) calls or calls to any South African Network (Any Network).

The following call types are excluded from the Vodacom voice minute bundles: 

  • Conference and video calls to other networks;
  • Call Sponsor: International & roaming calls, Premium rated calls;
  • Value Added Service (VAS) Calls;
  • Call Forwarding;
  • Directory Enquiry;
  • Reconnect Calls Reverse Charge calls General Through Connect (to other networks), Service calls;
  • Message forwarding. 

Vodacom SMS reward bundles can be used for sending SMS to national destinations including "SMS to email" but cannot be sent to international or premium rated numbers or services. One (1) SMS is equivalent to 160 characters, including spaces.

Data sessions initiated within the specified usage period but terminated outside of the period will deplete from the data reward bundle until the last minute of the stated bundle validity period and the remainder of the session will be billed from an existing active data bundle or at the specified out-of-bundle rate applicable to the customer's price plan.

Prepaid and Top-Up customers converting to Postpaid price plans or vice versa will not be able to retain their allocated voice minutes, data or SMS reward bundles once the conversion is successfully completed.

Social media bundles must be used on the specified sites (Facebook, YouTube) in the specified time period for the specified validity period. Usage on these sites outside of these rules will incur costs.

Page Description
Accessing the VodaBucks Store is easy, just go to the My Vodacom App within the VodaBucks Rewards Programme menu
Page Title
VodaBucks Store
Keywords
vodabucks, store, vodacom
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/rewards/vodabucks-store

Facebook Flex Terms And Conditions

CBU

Facebook Flex

Free Facebook

  1. Customers can browse basic Facebook services for free while in the FREE mode.

  2. Free Facebook will be available at no charge to the customer. The customer does not require data resources to access Free Facebook.

  3. In order to gain access to the free Facebook Flex service, customers will be required to have used paid-for data within the last 30 days.

  4. A Fair Usage Policy of 20MB daily will apply to each customer. This limit will reset at midnight.

  5. After customers have reached their 20MB free Facebook allocation for the day, they will only be able to use full Facebook until the next day.

Paid Facebook

  1. Paid Facebook (DATA) is the normal full Facebook experience with access to all the services.

  2. There are no changes to billing and normal depletion rules will apply for data usage in paid Facebook.

  3. Should the customer not wish to continue with the full paid Facebook service, the customer can toggle to Free Facebook (FREE) for the basic version at no cost.

Paid Facebook

  1. By using the Facebook Flex service, customers grant Vodacom permission to give Facebook periodic access to their cellphone number.

  2. By using the Facebook Flex service, customers grant Facebook to share their information with Vodacom.

  3. The Facebook Flex service allows Vodacom customers to switch between the Free or Paid-for Facebook service.

  4. By using the Facebook Flex service, customers agree to receive bundle offers from Vodacom via the Facebook app. These offers will be presented to a customer when they switch between the Free and Paid-for Facebook service.

  5. The Facebook Flex service will be applicable to all major mobile browsers.

  6. In the event that the customer wants to access Facebook flex from a desktop using a Vodacom network, the customer should be able to access the service by typing "m.facebook.com" 

  7. Viewing and downloading of videos will be billed as per subscriber tariff

  8. Top up and Post-paid customers who are soft locked, hard-locked or blacklisted will not be able to access the Facebook Flex service

  9. The Facebook Flex service will be available to customers on the Facebook website and App

  10. Customers accessing the Paid-For Facebook service will be charged for data consumed using the service

  11. Should a customer select/click on a link that directs them away from the Facebook Paid For service [i.e. imbedded link/website], the usage will be billed in accordance to the customer's tariff or depleted from any other valid/available data bundle

  12.  If the customer is using data from a Vodacom network Wi-Fi hotspot, the data usage of the Paid For Facebook service should be billed to the Wi-Fi hotspot account

  13. No data charges for will apply to customers using the Free Facebook service via the Facebook Website or App on a phone that has a Vodacom SIM card.

  14. Prepaid and Top up customers should be able to access the Free Facebook service at no data cost even when they have no active data or airtime in their account 

  15. If a Vodacom customer is using data from a Vodacom network Wi-Fi hotspot, the data usage of the Free Facebook service should be at no cost

  16. If a Vodacom customer is using data from a non-Vodacom network Wi-Fi hotspot, the customer will not have access to the free Facebook service

  17. If a Vodacom customer is using data from a G-Connect Vodacom Wi-Fi hotspot, the customer will not have access to the free Facebook service

Exclusions

  1. IOS and Windows FB applications are not supported. Customers using these operating systems would need to use their mobile browser to access Flex.

  2. Facebook Messenger is not zero-rated. 

Facebook Upsell Offers

  1. Customers will be presented with personalised bundle offers from Vodacom through the Facebook App.

  2. These offers will be presented to customers via a pop-up notification within the Facebook App when they switch between the Free and Paid-for Facebook service.

  3. Customers will not be presented with upsell offers if they are using external data devices.

  4. All bundles purchased from Vodacom via Facebook upsell are available as once-off offerings and will not automatically reallocate.

  5. These bundles will have no associated out-of-bundle rate..

  6. Customers will receive a SMS from Vodacom upon the successful allocation of bundles purchased via the Facebook app.

Vodacom reserves the right to modify or expand on these terms and conditions. Where such change is material, Vodacom will provide you with reasonable written notice prior to affecting such change.

Page Title
Facebook Flex Terms and Conditions
Keywords
vodacom, terms, conditions, facebook flex
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/facebook-flex-terms-and-conditions

National Relay Service Terms and Conditions

CBU

Vodacom National Relay Service (NRS)

Terms and Conditions

“By making use of the Vodacom National Relay Service, you agree to be bound by these terms and conditions and any subsequent amendments or variation thereof.”

  1. Introduction
  • We will provide the NRS as set out in accordance with these Terms and Conditions.
  • The Vodacom Specific Needs & Relay Centre provides two types of call centre services to consumers with disabilities:
    • The National Relay Service (NRS) is exclusively available for registered Deaf, hearing- and speech impaired consumers
    • Customer Service support for consumers with various disabilities such as visually impaired, physically disabled, Deaf, hearing impaired, DeafBlind and speech impaired.
  • ‘Consumers’ in this section refers to registered Deaf, hearing- and speech impaired persons.
  • The National Relay Service (NRS) enables Deaf, hearing- and speech impaired persons to communicate with hearing persons. This is facilitated by trained staff called Relay Officers (RO)/Agents.
  • The Relay Officer/Agent act as a ‘relay’ or a bridge between people with hearing or speech impairments, and hearing individuals.
  • The RO/Agent is the central link in any relay call, re-speaking what the deaf user is saying and relaying what is said by each party.
  1. Types of Relay Services
  • The ‘service’ in these terms and conditions refers to the National Relay Service (NRS) which consists of the following relay services:
    • Voice relay (speak and listen); When you are able to speak, but find it difficult to hear on a phone
    • Text relay: (type & read); When you can’t speak and/or can’t hear well on a phone
    • SMS or text-based services; When you can’t speak and/or can’t hear well on a phone
    • Live chat; When you can’t speak and/or can’t hear well on a phone
    • Video: When you are Deaf and use South African Sign Language, and
    • Captioned telephony: If you can speak but have a hearing problem. Captioned telephony is available to customers who have devices with Live Captions functionality that are able to translate speech to text.
  1. Users of the service
  • The NRS is a real-time service exclusively available to registered Vodacom Prepaid and Postpay customers who are Deaf, hearing- and speech impaired.
  1. Types of calls customers can make to 3rd parties (organisations/businesses)
  • The NRS will allow registered Deaf, hearing and speech impaired consumers to communicate with a hearing person.
  • Consumers can contact the NRS Relay Centre to make the following calls to hearing people of 3rd parties (businesses/organisations):
    • Bookings, for example - make a booking at a Restaurant
    • Appointments, for example – make an appointment with a medical doctor
    • Reservations, for example – make a reservation at a hotel or guesthouse, note you are responsible to make payments yourself
    • Emergency Services – Deaf SA Sign Language customers request the RO (SASLI) to request emergency services on their behalf, such as police, ambulance, traffic, sea rescue and fire services.
  1. Placing a call to the NRS Relay Centre
  • When making a call via the NRS using your preferred channel, you need to provide the following information to the Relay Officer/Agent:
    • Your name,
    • Area code and number you wish to call
    • Name of person you are calling
    • Message for the hearing person you are calling
  • You may not select a specific NRS interpreter for your call.
  • The NRS will not act as a payment gateway and you need to manage any payments yourself.
  1. Devices and equipment
  • You are responsible, at your own cost, for providing any equipment necessary to access the NRS, including computers, mobile phones, telephone and other equipment.
  • To access Vodacom’s video relay service, please ensure that your device is capable of video calling.
  • Ensure that you have a working internet connection when making a video and live chat call.
  1. Cost
  • Vodacom will provide the various NRS relay services free of charge for Vodacom consumers using a Vodacom SIM.
  • Requesting services where costs is incurred is for your own cost.
  • Depending on your Carrier, video calls and live chat may be chargeable by your Service Provider.
  • SMS and other channels will work from overseas, but will be charged at roaming rates if accessed from overseas
  1. Channels / Modes of communication
  • The below channels are exclusively for the use of Deaf, hearing- and speech impaired
  • Depending on the nature of your hearing or speech disability, you can choose your preferred mode of communication to interact with our Relay Centre:
    • Call 082 12580 to make a Voice relay call.
    • SMS 12580 or email [email protected] to use text relay.
    • Live chat is available only for registered deaf, hearing and speech-impaired customers on the following channels:
    • Vodacom’s WhatsApp, save 082 009 8624 in your contacts. Select ‘Specific Needs and Disability’ - select ‘National Relay NRS’ – select ‘Message Chat Relay’ – select ‘Go to live chat’ and follow the prompts
    • The VodaPay App - click on ‘Support’. Select ‘Tobi’ – select ‘Specific Needs and Disability’ – select ‘National Relay NRS’ – select ‘Message Chat Relay’ – select ‘Go to Live Chat’ and follow the prompts
    • On our website, open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’. Select ‘Message Chat Relay’ – select ‘Go to Live Chat’ and follow the prompts
    • Video is available only for registered deaf, hearing and speech-impaired customers on the following channels:
    • Vodacom WhatsApp - save 082 009 8624 in your contacts. Click on Main menu, select Specific Needs – click on Disability Menu‘, select ‘National Relay’, ‘select ‘Video Relay,’ click on ‘Ready for video call’ and follow the prompts
    • The VodaPay App - click on ‘Support’. Select ‘Tobi’ – select ‘Specific Needs and Disability’ – select ‘National Relay NRS’ – select ‘Video Relay’ – select ‘Ready for video call’ and click on the link to start the video call.
    • On our website, open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’. Select ‘National Relay (NRS)’ – select ‘Video relay’ – select ‘Ready for video call’ and click on the link to start the video call.
    • Captioned telephony – switch on Live Captions feature on your device to enable the translation of voice or speech to text.
  1. Making a video relay (VRS) call
  • A Video call connects you to our specially trained Contact Centre staff called Relay Officers, who are SA Sign Language Interpreters (SASLIs).
  • The RO speaks your message to hearing persons using a phone whilst simultaneously signing their responses and conversation.
  • You may use the VRS option to select the type of service required, such as Emergency Services, assistance with Vodacom Products and Services and calls to 3rd parties such as businesses/organisations/family/friends.
  • You must ensure that both your hands and face are clearly visible to the NRS Relay Officer/SASLI for the duration of the call.
  • The VRS operates on a ‘first available’ basis - calls are answered by RO’s in the order in which they are presented in the queue (note that an emergency call will receive priority.
  1. Emergency Services
  • Emergency video calls will be prioritised over calls to 3rd parties or Vodacom Products and Services Support and will be presented to the first available Relay Officer (RO).
  • Access Emergency services as follows:
    • Vodacom WhatsApp - save 082 009 8624 in your contacts. Click on Main menu, select Specific Needs – click on Disability Menu‘, select ‘National Relay’, ‘select ‘Emergency Video Relay,’ click on ‘Ready for video call’ and follow the prompts
    • The VodaPay App - click on ‘Support’. Select ‘Tobi’ – select ‘Specific Needs and Disability’ – select ‘National Relay NRS’ – select ‘Emergency Video Relay’ – select ‘Ready for video call’ and click on the link to start the video call.
    • On our website, open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’. Select ‘National Relay (NRS)’ – select ‘Emergency Video relay’ – select ‘Ready for video call’ and click on the link to start the video call.
  • Ensure that 3rd party pop-ups are not blocked.
  • The response times from emergency services are aligned to provincial response times
  • ER24 will contact emergency services telephonically on the Deaf customers’ behalf.
  • Critical emergency and life threatening calls made through the VRS by dialling will be subject to monitoring and call recording as required by law.
  • This is to ensure that calls relayed to the ER24 Emergency Services Contact Centre, such as the police, fire, or ambulance services, may be recovered by the relevant emergency provider subject to strict compliance with the relevant legislation. The monitoring and recording of such calls is to ensure that access to critical information is available.
  • Should you require emergency services outside of the Contact Centre hours, you can contact the ER24 Emergency Services Contact Centre independently via:
  • The Vodacom 112 App (download from the Playstore and App store)
  • The Vodacom 112 SMS Emergency Service (SMS the word ‘Register’ to 082 112)
  • Access information about the emergency services: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers
  1. Operating hours and availability
  • The NRS will be available week days from 09:00-18:00 excluding public holidays; these are subject to change from time to time based on demand.
  • Vodacom does not accept any liability if 3rd parties services or equipment are unable to fulfil the customer requests, or experience service interruptions.
  • NRS cannot be held accountable for any failures to respond or perform when using the service.
  1. Register your disability
  • To use the video and Live Chat channels, you must first register your disability, as either Deaf, hearing impaired or speech impaired.

Register your disability on:

  • Vodacom WhatsApp – save 082 009 8624 in your Contacts. Say ‘Hi’ to start the chat – select ‘Main menu’ – select ‘Specific Needs and disability’.
  • Select ‘Disability Menu’ – select ‘Register disability’ and follow the prompts.
  • The VodaPay App - open ‘My Account’ and select ‘Register’ or ‘Edit disabilities’ and follow the prompts.
  • Vodacom website - open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’ and follow the prompts.   
  • You are required to provide complete and accurate information when registering your disability.
  • Prior to submitting your registration, read and accept the disability declaration which confirms that your disability has been confirmed by a registered medical professional.
  1. Privacy
  • The Vodacom Privacy Agreement can be viewed at https://www.vodacom.co.za/vodacom/terms/privacy-policy and we will comply with the privacy provisions of all applicable legislation
  • RO’s will treat every call and interaction with sign language users with the highest level of confidentiality and privacy.
  • The NRS is a strictly confidential service and Relay Officers/SASLIs have signed a privacy declaration which adheres to the SA Sign Language Code of Ethics.
  • Your calls to the NRS inclusive of video relay will be recorded for training and coaching purposes.
  • You can choose to not continue with the call if you do not want your call recorded.
  • When you use the NRS we may collect personal information about you such as your name and contact details and cellphone number.
  • By using the service, you consent the RO to share information of your conversation to third parties (organisations).
  • We may also collect information about the type of service you use.
  1. Unlawful use of the service
  • You must be respectful at all times when using the NRS and interacting with NRS staff.
  • Should you show behaviour that is abusive, insulting, improper, obscene or offensive on a NRS call, Vodacom reserves the right to end, interrupt or block or disconnect the call.
  • Do not use the NRS for unlawful purposes or to harass recipients.
  1. Indemnity

I release Vodacom from all liability to the maximum extent permitted by law, agree to indemnify and hold Vodacom, its officers, employees and agents free and harmless from any and all costs, losses, expenses, damages (direct, indirect, consequential or otherwise), claims, suits, causes of action or any other liability or responsibility whatsoever arising from using the NRS.

Page Title
National Relay Service
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National Relay Service
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Terms and Conditions
Page URL
/vodacom/terms/national-relay-service

Trade Ins Terms and Conditions

CBU

Vodacom Trade-in Program

Save big when you trade in your old smartphone:

Trade-in offers customers the opportunity to trade-in an eligible old device for a new one and enables you to get a monthly discount on an upgrade or new line. Trade-in is currently available on selected Samsung, Apple and Huawei and vivo device models.

How does trade in work

Step1- Visit a participating Vodacom store

Step2- Check if the device that you are trading in qualifies

Step3- Ensure to back up your content and clear your data

Qualifying criteria for trade-in?

  1. Device must not be blacklisted, this is verified instore
  2. The device being traded-in must switch on without being plugged into a power supply
  3. The device must pass an instore diagnostic test and a customer must obtain an approved report

Before Trading-in please ensure that you complete the following on the phone being traded-in:

  1. Back up your data
  2. Sign out from all apps and services
  3. Turn off automatic login features (Face ID, Touch ID)
  4. Turn off your iCloud and Google accounts
  5. Reset your phone to factory settings 
  6. Remove your SIM card / SD card

Where can I trade-in?

- Trade-in is currently only available in participating Vodacom stores

Which devices can I trade-in?

Samsung trade-in:

  1. Samsung Galaxy S25, Galaxy S25+ and Galaxy S25 Ultra eligible devices
SamsungZFold6, ZFold5, ZFold4, ZFold3, ZFlip6, ZFlip5, ZFlip4, ZFlip3, S24 Ultra, S24+, S24, S24FE, S23 Ultra, S23+, S23, S23 FE, S22 Ultra, S22+, S22, S21 Ultra,
AppleiPhone 16 Pro Max, 16 Pro, 16+, 16, 15 Pro Max, 15 Pro, 15+, 15, 14 Pro Max, 14 Pro, 14+, 14, 13 Pro Max, 13 Pro, 13+, 13
  1. Samsung Galaxy S25 Ultra 1TB eligible devices
Eligible devicesSamsung Galaxy S24 Ultra 512GB, iPhone 16 Pro Max 512GB, iPhone 16 Pro Max 1TB
  1. Samsung Galaxy Z Fold6 and Galaxy Z Flip6 eligible devices
Category 4Z Fold5, S24 Ultra, S24+, iP15 Pro Max, iP15 Pro
Category 3Z Flip5, S24, S23 Ultra, S23+, Z Fold4, Z Flip4, iP15 Plus, iP15, iP14 Pro Max, iP14 Pro
Category 2S22 Ultra, S22+, S22, S23, Z Fold3, Z Flip3, S23FE, iP14 Plus, iP14, iP13 Pro Max, iP13 Pro
Category 1S21 Ultra, S21+, S21, Z Fold2, iP13 Plus, iP13
  1. Samsung Galaxy S24 FE eligible devices
Category 1S22, S21 Ultra, S21+, S21, Fold2, A54, A34, A73, A53, A33, iPhone 13+, iPhone 13
Category 2Flip5, S24, S23 Ultra, S23+, ZFold4, ZFlip4, S23, S23 FE, S22 Ultra, S22+, ZFold3, ZFlip3, iPhone 15+, iPhone 15, iPhone 14, iPhone 14 Pro, iPhone 14+, iPhone 14, iPhone 13 Pro, iPhone 13+, iPhone 13

iPhone trade-in:

  1. iPhone 13, 14, 15, 15+, 15 Pro and 15 Pro Max eligible devices
Category 1iPhone 8, iPhone SE (2020), iPhone 8 plus, iPhone X, iPhone XR
Category 2iPhone XR, iPhone XS, iPhone 8 plus, iPhone SE (2022), iPhone XS Max, iPhone 12 mini, iPhone SE (2022), iPhone XS Max
Category 3iPhone 12 mini, iPhone SE (2022), iPhone 11, iPhone 12, iPhone 11 Pro, iPhone 13 mini
Category 4iPhone 11 Pro, iPhone 11 Pro Max, iPhone 13 mini, iPhone 12, iPhone 12 Pro, iPhone 13
Category 5iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 14
Category 6iPhone 13 Pro, iPhone 14 plus, iPhone 12 Pro Max, iPhone 13 Pro Max, iPhone 14
Category 7iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14 Plus, iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max
Category 8iPhone 14 Pro Max
  1. iPhone 16, 16+, 16 Pro and 16 Pro Plus eligible devices
Category 1iPhone 8, iPhone SE (2020), iPhone SE (2022), iPhone 8 plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max
Category 2iPhone 12 mini, iPhone SE (2022), iPhone 11, iPhone 13 mini, iPhone 12, iPhone Xs, iPhone XS Max
Category 3iPhone 12 mini, iPhone SE (2022), iPhone 11, iPhone 12, iPhone 11 Pro, iPhone 13 mini
Category 4iPhone 13 Pro, iPhone 12, iPhone 12 Pro, iPhone 13, iPhone 14, iPhone 14 Plus, iPhone 12 Pro Max, iPhone 15
Category 5iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro Max, iPhone 14 Pro, iPhone 15 Plus
Category 6iPhone 15, iPhone 15 Pro, iPhone 15 Plus, iPhone 14 Pro, iPhone 14 Pro Max,
Category 7iPhone 15 Pro, iPhone 15 Pro Max, iPhone 15 Plus
Category 8iPhone 14 Pro Max, iPhone 15 Pro Max

Huawei trade-in:

Huawei Pura 70 or Huawei Pura 70 Pro eligible devices:

SamsungS10, S10+, S10e, S20, S20 FE, S20+, S20 Ultra, S21, S21FE, S21+, S21 Ultra, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, S23 FE, S24, S24+, S24 Ultra, Note9, Note 10, Note 10 Lite, Note10+, Note 20, Note 20 Ultra, Z Fold, Z Fold2, Z Fold3, ZFold4, Z Fold 5, Z Flip, Z Flip3, Z Flip4, Z Flip5
AppleiPhone SE (2022), 11, 11 Pro, 11 Pro Max, 12, 12 mini, 12 Pro, 12 Pro Max, 13, 13 mini, 13 Pro, 13 Pro Max, 14, 14+, 14 Pro, 14 Pro Max, 15, 15+, 15 Pro, 15 Pro Max
HuaweiMate 20, Mate 20 Pro, Mate 30, Mate 30 Pro, Mate 40, Mate 50 Pro, Mate XS2, Mate X3, Mate XT, Mate X6, P30 Pro, P40, P40 Pro, P50 Pocket, P50 Pro, P50, P60 Pro

Vivo trade-in:

Vivo X200 Pro eligible devices:

Category 3Samsung S24 Ultra 1TB, Samsung S24 Ultra 512GB, Samsung S24 Ultra 256GB, Samsung Galaxy Fold6 256GB, Samsung Galaxy Fold6 512GB, Huawei Mate X3 256GB
Category 2Galaxy S23 Ultra 5G 1TB, Galaxy S23 Ultra 5G 512GB, Galaxy S24 5G 256GB, Galaxy S24 FE 256GB, Galaxy S24 Plus 5G 256GB, Galaxy S24 Plus 5G 512GB, Galaxy Z Fold5 5G, Honor Magic6 Pro 5G 512GB, Honor Magic6 Pro 5G 256GB, Huawei Mate X3 1TB, Huawei Mate X2 5G 512GB, Huawei Mate X3 512GB, Huawei Mate X2 5G 256GB, Huawei Mate Xs 2 512GB, Huawei Mate Xs 2 256GB, Oppo Find N2 5G 512GB, Oppo Find N2 5G 256GB, VIVO X Fold 5G 512GB, VIVO X Fold 5G 256GB
Category 1Galaxy S24 5G 128GB, Galaxy Z Flip6 5G 512GB, Galaxy Z Fold5 5G 256GB , Galaxy Z Flip6 5G 256GB, Galaxy S23 5G 512GB, Galaxy S23 Plus 5G 512GB, Galaxy S23 FE 5G 256GB, Galaxy S23 5G 512GB, Galaxy S23 Plus 5G 512GB, Galaxy S23 FE 5G 256GB,Galaxy S23 5G 256GB,  Galaxy S23 Plus 5G 256GB, Galaxy S23 FE 5G 128GB, Galaxy S23 5G 256GB, Galaxy S23 Plus 5G 256GB, Galaxy S23 FE 5G 128GB, Galaxy S23 5G 128GB , Galaxy S22 Ultra 5G 1TB , Galaxy S23 5G 128GB, Galaxy S22 Ultra 5G 1TB, Galaxy S22 Ultra 5G 512GB, Huawei Mate X 5G, Honor Magic5 Pro 5G 512GB, Honor Magic5 Pro 5G 256GB, Huawei P60 Pro 512GB, Huawei P60 Pro 256GB, Huawei Mate 50 RS Porsche Design 512GB, Honor Magic5 5G 512GB, Huawei Mate 50 Pro 512G, Huawei Nova 11 Ultra 512GB, Huawei P50 Pro 128GB , Huawei P60 256GB, Oppo Find N 5G 512GB, Oppo Find N2 Flip 5G 512GB,Oppo Find N2 Flip 5G 256GB,  Oppo Reno10 Pro Plus 5G 512GB, VIVO V30 5G 512GB, VIVO X90 Pro Plus 5G 512GB, VIVO V30 5G 256GB, VIVO X90 Pro Plus 5G 256GB, VIVO X80 Pro 5G 512GB, VIVO V27e 256GB, VIVO V30e 5G 256GB, Galaxy S23 Ultra 5G 256G, Galaxy S24 FE 128GB, Galaxy Z Fold5 5G 512GB

* Standard upgrade terms and conditions apply, ask instore for more

* One trade-in is allowed per customer with a valid ID number provided all terms and conditions are met

Page Description
Trade-in is available on Samsung, Apple, Huawei and OPPO models.
Page Title
Trade Ins Terms and Conditions | Vodacom
Keywords
terms, conditions, trade, ins
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/trade-ins
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