VodaLend Voucher Advance Terms and Conditions

CBU

VodaLend Voucher Advance Terms and Conditions

  1. Introduction
    • The VodaLend Voucher Advance product (the “Vouchers”) is provided by Vodacom Payment Services (Pty) Ltd (“VPS”) in conjunction with an appointed third-party service provider (Nairtime South Africa (Pty) Ltd).
    • Any reference to “VPS Approved Platform” shall mean any website, application or contact point used by VPS in the facilitation of purchase of the Vouchers.
    • These terms and conditions the (“Voucher Terms and Conditions”) relating to the Vouchers are incorporated by reference to the applicable VPS Approved Platform terms and conditions that appear on such VPS Approved Platforms (the “VPS Approved Platform Terms and Conditions”).
    • All capitalised terms not defined herein shall have the meaning given in the VPS Approved Platform Terms and Conditions.
    • These Voucher Terms and Conditions are to regulate the relationship between you and VPS for the facilitation of the sale of Vouchers on a VPS Approved Platform (the “Service”).
    • By using the Service, you agree to the Voucher Terms and Conditions. Please read these Voucher Terms and Conditions carefully and make sure that you understand them before using the Service.
    • VPS has the right to change or modify these Voucher Terms and Conditions at any time with the method of notice as determined by VPS from time to time.
  2. Eligibility to use the Service

The Service is available to you if you:

  • are a Vodacom network prepaid, uChoose or Top Up customer; and
  • you meet the eligibility requirements for this particular Service as set out in these Voucher Terms and Conditions.
  1. The Vouchers 
    • You may purchase Vouchers on any of the applicable VPS Approved Platforms.
    • All Vouchers shall be available to you for purchase in denominations and values as may be set by us and displayed on the VPS Approved Platforms from time to time.
    • Each of the Vouchers will contain terms and conditions relating to that specific Voucher (“Specific Voucher Conditions”). This may include but not limited to the validity, use and redemption of the Voucher. The Specific Voucher Conditions may be set by the third-party supplier of the Voucher. You agree to be bound by Specific Voucher Conditions and acknowledge that VPS cannot be held liable for any loss that you may suffer as a result of your failure to comply with the Specific Voucher Conditions.
    • You acknowledge that the Specific Voucher Conditions constitute an agreement between you and the party that has supplied the Voucher and therefore it is your responsibility to familiarise yourself with such Specific Voucher Conditions prior to purchasing the Service. Unless VPS is sited as the provider of the Voucher in the Specific Voucher Conditions, VPS cannot be held liable for any loss that you may incur as a result of using or being unable to use the Voucher. You may contact VPS for any queries relating to the redemption of a Voucher however, in the event that a query cannot be dealt with by VPS, you may contact the relevant Voucher provider directly as set out in the Specific Voucher Conditions.
    • You hereby acknowledge that you must be at least 18 years of age to use the Service.
  2. Upfront Sales
    • You can choose the “Buy Now” option to purchase a Voucher on the VPS Approved Platform. This means that the payment for the Voucher is due and payable to VPS immediately upon purchase and before you may redeem the Voucher. You will then be required to pay the full value of the Voucher indicated on the VPS Approved Platform (the “Purchase Price”) upfront prior to being able to use or redeem the Voucher.
    • You hereby authorise VPS (or any of its authorised agents and/or collection providers) to collect the Purchase Price from your bank account, Wallet and any other payment method you may indicate on the VPS Approved Platform to pay for the Voucher (the “Payment Method”).
  3. Sale on Advance
    • You can choose the “Voucher Advance” option to purchase a Voucher. This means that you can purchase and redeem a Voucher now but pay the Purchase Price at a later period.
    • In order to use this Voucher Advance option and in addition to the requirements set out in clause 2 of these Voucher Terms and Conditions, you must:
      • have been a customer on the Vodacom network for at least a continuous 12 month period immediately preceding your intention to use the Service; and
      • meet the scoring criteria set by VPS relating to the use and behaviour as a Vodacom network customer. VPS reserves the right to update and amend the aforementioned criteria without prior notice to you.  
    • Once you have successfully met the eligibility criteria set out in clause 2 above, you will be required to indicate the frequency and period upon which you will be able to pay for the Voucher (the “Repayment Period”).
    • VPS shall indicate to you the maximum value of the Voucher that you qualify for.
    • The Repayment Period shall be at intervals set out by VPS and selected by you. The Repayment Period may be between 3 to 14 calendar days after you purchase the Voucher, or such extended period as may be set out by VPS at its sole discretion from time to time.
    • You may make partial payments towards the Purchase Price before the expiry of the Repayment Period if VPS makes such an option available to you.
    • You are required to pay the full Purchase Price on or before the expiry of the Repayment Period you have selected.
    • There will be no extra charge on the Purchase Price when you use this Voucher Advance option and repay on or before the expiry of the Repayment Period.
    • It is important for you to note that the Purchase Price for a Voucher on this Sale on Advance option is immediately due for payment from the date that the Voucher is purchased.  However, in our sole discretion, we provide you the option to pay the Purchase Price on the expiry of the Repayment Period.
    • You hereby authorise us to collect the Purchase Price where applicable from the Payment Method that you have indicated on the VPS Approved Platform.
    • You may only purchase one Voucher using the Voucher Advance option at any given time. You may only purchase another Voucher using the Voucher Advance option once you have paid the Purchase Price for the preceding Voucher purchase in full.
  4. Payment Methods 
    • You may elect to use any Payment Method available to you on the VPS Approved Platform to purchase the Vouchers.
    • You may not use a virtual card as a form of a Payment Method.
    • You may amend your Payment Method and any details referring to them at any time prior to paying the Purchase Price.
    • In the event that you update the details of your Payment Method and we are unable to collect the Purchase Price from the updated details, you acknowledge that we may collect based on the details you initially provided to us.
    • You acknowledge that in the event that you have more than one Payment Method on any of the VPS Approved Platforms and the Payment Method you have selected to pay for the Voucher during the Repayment Period is dishonoured for any reason, you hereby give VPS authority to collect from any other Payment Method that has available funds to satisfy your repayment obligation.
    • You warrant that the information relating to your Payment Method belong to you (or you are duly authorised to use them). You further warrant that the information you have provide is true and accurate. You will ensure that all Payment Method information is always kept up to date.
  5. Termination of the Service
    • You may contact us at any time in order to request for the Service to be deactivated/removed from your profile on all the VPS Approved Platforms.
    • Where you have requested for the Service to be deactivate/removed from your profile you will continue to be liable for the Purchase Price that are due and payable by you.
  6. Refund
    • You shall be entitled to cancel any electronic transactions  where it is legally entitled to do so under the provisions of the Consumer Protection Act, 68 of 2008 (“CPA”) or the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).
    • In order to obtain a refund, you are required to provide VPS within 7 calendar days of purchasing the Voucher, with your written notice of cancellation.
    • If a refund has been authorised and processed, kindly allow up to 30 days for the money to reflect in your bank account.
  7. Limitation of Liability

VPS shall not be held liable for any loss, damage or injury you may incur as a direct or indirect reason of:

  • your use and/ or redemption of the Vouchers;
  • you breaching the provisions of these Voucher Terms and Conditions; and

 your violation of the rights of any third party, including our third‑party service providers in relation to the Service.

 Privacy Notice

Scope
This Privacy Notice applies to customers who take up the VodaLend Voucher Advance service. Unless context dictates otherwise, the Vodacom Privacy Statement shall also apply to interactions with you regarding any collection, use or other processing of personal information.
Personal Information Collected
  • Vodacom only collects personal information required to enter into an agreement for the VodaLend Voucher Advance service.
Uses and Sharing
  • Vodacom processes the information to provide you the VodaLend Voucher Advance service as per agreement and may use your information to provide you with information on related products or offer discounts on certain offerings;
  • Vodacom will use your personal information for purposes consistent with the reason Vodacom has collected it for;
  • Vodacom will share your information with our Supplier to conduct VodaLend Voucher Advance scoring. If you do not provide your consent to share the information, Vodacom will not be able to provide you with VodaLend Voucher Advance service;
  • Vodacom will require our third party Supplier/s to handle your personal information in accordance with our full privacy statement, as well as applicable privacy legislation.
Your Rights
  • You may access personal information that Vodacom holds about you. You may also ask us to correct any errors or delete your personal information held by us, under certain circumstances;
  • You may opt-out of any marketing messages or further contact from us;
  • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.
How to Contact Us
  1. If you need to: Change any of your details; or 
  2. If you need any other customer support, please call customer care on 082 135.

 

Page Description
VodaLend Voucher Advance product (the “Vouchers”) is provided by Vodacom Payment Services (Pty) Ltd (“VPS”) in conjunction with an appointed third-party service provider (Nairtime South Africa (Pty) Ltd).
Page Title
VodaLend Voucher Advance | Vodacom
Keywords
VodaLend Voucher Advance, VodaLend, Voucher Advance
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodalend-voucher-advance

Privacy and Data Protection Terms and Conditions

CBU

Privacy and Data Protection

How we use your information

This clause explains how we collect, use, share and protect your personal information. This clause should be read with our privacy policy. If we update this clause and our privacy policy, we'll post any changes on our website.

Collecting your personal information

We can get your personal information when you:

  • Buy a product or service from us (including buying products online, over the phone and in a retail store or other retail outlet)

  • Register for a specific product or service (such as registering your name and address details for a Pay as you go phone or setting up an email account with us)

  • Subscribe to newsletters, alerts or other services from us

  • Ask us for more information about a product or service, or contact us with a question or complaint

  • Take part in a competition, prize draw or survey

  • Use our network and other Vodafone products or servicesVisit or browse our website or other Vodafone Group websites

We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.

Understanding what you want

We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our websites, web-related products and services.

This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. 

The personal information we collect

The information we collect about you depends on the Vodacom and Vodafone products and services you use and subscribe to. It includes (but isn't limited to) the following:

  • Your name, date of birth, home language, address, and email address

  • Your preferences for particular products, services or lifestyle activities when you tell us what they are - or when we assume what they are, depending on how you use our products and services

  • Your contact with us - such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us

  • Your account information - such as phone number, handset type, hnadset model, whether you are a prepaid or post paid customer, dates of payment owed and received, TopUp information, the subscription services you use or any other information related to your account

We'll also get information on how you use our products and services, such as:

  • The phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from)

  • The date, time and length of the calls and messages you send or receive through our network, and your approximate location at the time these communications take place

  • The level of service you receive - for example, network faults and other network events which may affect our network services

  • Your website browsing information (which includes information about the websites you visit, and about how you use our website or other Vodafone Group websites on your mobile or a PC

  • The date, time and length of your internet browsing, and your approximate location at the time of browsing

Using your personal information

We may use and analyse your information to:

  • Process the goods and services you've bought from us, and keep you updated with your order progress

  • Keep you informed generally about new products and services (unless you choose not to receive our marketing messages)

  • Provide the relevant service or product to you. This includes other services not included in your agreement with us, and services that use information about where you are when using your mobile equipment (location information) and to contact you with messages about changes to the service or product

  • Contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information (unless you choose not to receive these messages) 

  • Bill you for using our products or services, or to take the appropriate amount of credit from you

  • Respond to any questions or concerns you may have about using our network, products or services

  • Let you know about other companies' products and services we think may interest you (including offers and discounts we've specially negotiated for our customers). 

  • Protect our network and manage the volume of calls, texts and other use of our network. For example, we identify peak periods of use so we can try and ensure the network can handle the volume at those times

  • Understand how you use our network, products and services. That way, we can develop more interesting and relevant products and services, as well as personalising the products and services we offer you

  • Carry out research and statistical analysis including to monitor how customers use our network, products and services on an anonymous or personal basis

  • Prevent and detect fraud or other crimes, recover debts or trace those who owe us money

  • Provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual). 

The information we use will be your approximate location, based on the nearest mobile cell site. As a result, this will change as you move around with your mobile phone.

We'll store your information for as long as we have to by law. If there's no legal requirement, we'll only store it for as long as we need it. 

Sharing your personal information

We may share information about you with:

  • Companies in the Vodacom and Vodafone Group (Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital)

  • Partners or agents involved in, providing, delivering or offering the products and services you have ordered, used or been offered by Vodacom. 

  • Companies who are engaged to perform services for, on behalf of Vodacom (Pty) Ltd including Vodafone Limited, or the Vodafone Group

  • Where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies

  • Debt collection agencies or other debt recovery organisations

  • Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law

  • Emergency services (if you make an emergency call), including your approximate location

We'll release information if it's reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

If we're reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

We may need to transfer your information to other group companies or service providers in countries outside South Africa. This may happen if our servers or suppliers and service providers are based outside South Africa, or if you use our services and products while visiting countries outside this area.

At your option, we may also share your information with partner organisations we've chosen carefully, so they can contact you about their products and services.

Keeping your personal information secure

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we'll make sure they have appropriate security measures and only process your information in the way we've authorised them to. These organisations won't be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we've set.

Communications over the internet (such as emails) aren't secure unless they've been encrypted. Your communications may go through a number of countries before being delivered - as this is the nature of the internet. We can't accept responsibility for any unauthorised access or loss of personal information that's beyond our control.

How to opt-out 

If you no longer want to receive marketing messages from us, please contact our customer services team and you'll be 'opted out'. (You can get in touch with customer services through the Contact Us page on our site.)

You can choose to opt out of all marketing communications or to opt out of marketing in one of several ways

Page Title
Privacy and Data Protection Terms and Conditions
Keywords
terms, conditions, privacy, data, protection
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/privacy-and-data-protection

Power Internet Terms and Conditions

CBU

Power Internet

Terms and Conditions

  1. Power Internet will be available to Vodacom Prepaid & Top Up/uChoose customers.

  2. Power Internet will not be available to Vodacom Contract customers.

  3. Customers can purchase unlimited numbers of Power Internet bundles.

  4. The Power Internet bundles are available for purchase anytime of the day.

  5. The Power Internet bundles are valid from the time of purchase to 24:00 on the same day.

  6. A customer will require a data capable device to consume any Power Internet bundle.

  7. If the customer migrates from Prepaid or Top Up/uChoose to a Standard Contract, then all Power Internet bundles allocated will be forfeited.

  8. The Power Internet bundles cannot be used for roaming.

  9. Talking Points cannot be redeemed for the Power Internet bundles.

  10. No Talking Points will be allocated to Power Internet bundle purchases.

  11. No refunds for Power Internet bundle purchases will be accepted.

  12. Vodacom will use its best efforts to secure the uninterrupted supply of Power Internet bundles, and will take all reasonable steps to correct any error, omission or mistake in Power Internet bundles.

  13. Vodacom will under no circumstance be liable to you for any error, delay, failure or non-availability of Power Internet bundles, and are indemnified against any damage or loss you may sustain as a result of the aforesaid.

  14. The customer agrees that Vodacom shall not be liable to the customer or to any third party for any suspension or discontinuation of Power Internet bundles.

Page Title
Power Internet Terms and Conditions
Keywords
terms, conditions, promotion, power, Internet
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/power-internet

Changes to BIS/BES Services Terms and Conditions

CBU

Changes to BIS/BES Services

Dear Valued Customer

As part of our commitment to improve simplicity and give you the best value possible, Vodacom will be discontinuing the Blackberry Internet Services (BIS) and Blackberry Enterprise (BES) services for all prepaid, hybrid and contract price plans from the 1st of December 2019. 

Don't worry! You will not be disconnected and all services will remain active by means of buying Vodacom voice and data bundles or upgrading your contract to any of Vodacom price plans.

https://www.vodacom.co.za/vodacom/shopping/plans/plans

Frequently Asked Questions:

  1. Why is my BIS\BES service being discontinued? 

    • Vodacom has decided to no longer offer the BIS and BES services to simplify our product and services suite

  2. What alternative service can I use that would provide similar or same benefits?

    • BIS and BES customers will still be able to use Vodacom Voice and Data bundles. 

  3. Are BlackBerry handsets being discontinued due to this?  

    • No, you will still be able to purchase a Blackberry device for cash or on contract.

  4. Can I still use my BlackBerry to browse the internet?  

    • Yes, instead of using the BlackBerry APN they will use the Internet APN.

  5. When will these services be deactivated?   

    • The BIS/BES service will be deactivated on the 30 November 2019 at 23:59pm.

Page Description
Blackberry Internet Services (BIS) and Blackberry Enterprise (BES) services for all prepaid, hybrid and contract price plans from the 1st of December 2019.
Page Title
Terms and Conditions Changes to BIS/BES Services
Keywords
bis, bes, terms, conditions
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/bis-bes-service-changes

VIU Data Bundles Terms and Conditions

CBU

VIU Terms and Conditions

Terms and Conditions

1. These terms and conditions govern the relationship between You (“You” or “Your”) and Vodacom Proprietary Limited and its affiliates (hereinafter “Vodacom” or “Us” or “We”) and PCCW Vuclip (Singapore) Pte. Ltd (“Partner”) regarding Your use of the VIU service and related features (the “Service”) (“Terms and Conditions”). Use of the Service is also governed bythe Privacy Policy which is incorporated herein by reference.

2. These terms and conditions for the Service shall be read together with the Partner’s terms and conditions available at: https://www.viu.com/ott/za/en/all/terms.

IMPORTANT PROVISION: ACCEPTANCE OF THESE TERMS AND CONDITIONS 

3. PLEASE READ THESE TERMS AND CONDITIONS AND THE PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICE OR SUBMITTING INFORMATION THROUGH THE SERVICE. BY USING THE SERVICE OR SUBMITTING INFORMATION THROUGH THE SERVICE, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.IF YOU DO NOT AGREE, PLEASE DO NOT USE THIS SERVICE OR SUBMIT ANY INFORMATION THROUGH THE SERVICE. WE RESERVE THE RIGHT, AT ANY TIME, TO MODIFY AND UPDATE THESE TERMS AND CONDITIONS FROM TIME TO TIME BY POSTING SUCH UPDATED TERMS AND CONDITIONS ON THE VODACOM WEBSITE. ANY SUCH UPDATES SHALL APPLY TO YOU AND YOUR USE OF THE SERVICE AND BY CONTINUING TO USE THE SERVICE, YOU SHALL BE DEEMED TO HAVE ACCEPTED SUCH CHANGES. 

HOW TO SUBSCRIBE OR UNSUBSCRIBE TO THE SERVICE?

3.1 In order to subscribe the Service, You must:

3.1.1 dial USSD: *117*848*3#; or

3.1.2 dial USSD: *117*848*1#; or

3.1.3 dial USSD: *117*848*2#; or

3.1.4 visit Web: https://www.viu.com/.

3.2 You are entitled to unsubscribe from the Service at any time and for any reason by following the “cancel” prompts available within the Service menu, or by:

3.2.1 using Vodacom self-service channels;

3.2.2 calling Vodacom Customer Care: 082135;

3.2.3 Dial USSD: *135#;

3.2.4 Visit WEB: https://www.viu.com/; or

3.2.5 Via the My Vodacom or Vodapay App.

3.3 When cancelling/ unsubscribing from the Service, You accept that Your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 (five) years (only if necessary), in order to facilitate a convenient experience should You choose to re-subscribe at a later stage within the 6 (six) month period.

GENERAL:

3.4 As a user of the Service, You will have the option to subscribe on a once off basis or recurring basis with either scenario making You a paying user and doing so accordingly binds You to these Terms and Conditions. As a subscribed user, You will be asked to submit personal information to us. We are committed to ensuring responsible practices in the collection, use and disclosure of Your personal information in accordance with applicable law and the Privacy Policy incorporated by reference into and form a binding part of these Terms and Conditions.

3.5 By subscribing to the Service, You agree to the following additional rules upon successful initial registration for the Service:

3.6 Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason provided the on-going subscription for the Service will not be affected.

3.7 You will be charged a subscription fee of ZAR 7 (seven Rand) per day and receive 250MB VIU Data (first day free trial) or ZAR 69 (sixty-nine Rand) per month (incl. VAT) and receive 3GB VIU Data (the “Fee”) for the relevant period that You remain subscribed for the Service.

3.8 For the period from 25 September 2024 to 31 October 2025, if You are an existing or new Pre-paid user, the below VIU promotional terms and conditions will apply:

3.8.1 Pre-paid users may be eligible to access all the content on the Service free of charge for a period of either a 1 (one), 3 (three), 6 (six), 9 (nine) or 12 (twelve) months (the “Free Trial Period”).

3.9 After the Free Trial Period set out in clause 3.8 above, You will be charged a subscription fee of ZAR 69 (sixty-nine Rand) per month (incl. VAT) and receive 3GB VIU Data (the “Fee”) for the relevant period that You remain subscribed for the Service.

3.10 For the period from 1 October 2024 to 31 October 2025, if You switch, sign up or upgrade to either the RED Flexi, RED Core or RED VIP post-paid plans (“RED Post-paid Plans”), the below VIU promotional terms and conditions will apply:

3.10.1 RED Flexi post-paid users will be eligible to access all the content on the Service free of charge for a period of 24 (twenty-four) months a ("Flexi Free Trial "). After the Flexi Free Trial, You will be charged a subscription fee of ZAR 69 (sixty-nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed for the Service.

3.10.2 RED Core post-paid users will be eligible to access all the content on the Service free of charge for a period of 24 (twenty-four) months ("RED Core Free Trial "). After the RED Core Free Trial, You will be charged a subscription fee of ZAR 69 (sixty-nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed for the Service.

3.10.3 RED VIP post-paid users will be eligible to access all the content on the Service free of charge for a period of 24 (twenty-four) months ("RED VIP Free Trial"). After the RED VIP Free Trial, You will be charged a subscription fee of ZAR 69 (sixty-nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed to the Service.

3.11 For the period from 12 June 2025 to 31 October 2025, if You are an existing post-paid user or You switch, sign up or upgrade to any of the RED post-paid Plans and have not claimed Your Flexi Free Trial, RED Core Free Trial or RED VIP Free Trial (the “Post-Paid Free Trials”) set out in clause 3.10 above, the below VIU promotional terms and conditions will apply:

3.11.1 You will receive an opt-in message from Vodacom informing You of the VIU 24 (twenty-four) months free promotional offer. You will be required to respond to the opt-in message within 7 (seven) days of receipt with either a ‘Yes’ or a ‘No’ in order to accept or decline the offer of one of the Post-paid Free Trials. For the avoidance of doubt, if You elect to not respond at all, you will be deemed to have declined the relevant Post-paid Free Trial.

3.12 If You are a pre-paid or top-up user:

3.12.1 the Fee will be deducted from Your available airtime balance depending on the subscription that you have chosen. You acknowledge that You must have enough airtime available to pay the Fee to continue to use the Service;

3.12.2 if You fail to satisfy Your Fee obligation for 30 (thirty) consecutive days after the last successful Fee was collected, Vodacom may at its sole discretion suspend or terminate Your subscription to the Service;

3.12.3 the Fee for each day of the month that You were subscribed to the Service for will be set out in Your monthly statement for payment. If You do not pay Your monthly Fee set out in Your monthly statement, Your subscription may be suspended;

3.12.4 before the expiry of the Free Trial Day, You may cancel Your subscription to the Service to avoid being charged the Fee.

3.12.5 only one subscription is permitted per mobile number. Vodacom and non-Vodacom (where they can do so) users within the Republic of South Africa may subscribe.

3.13 If You are a contract user, the Fee will be set out in Your monthly statement. If You do not pay Your monthly Fee, Your subscription may be suspended by Vodacom in its discretion.

MICRO- BILLING

3.14 If Vodacom are unable to bill the full value of the subscription You have chosen for the Service, we may implement micro-billing. Micro billing occurs when You have subscribed to Service and You do not have sufficient funds in Your account (i.e., Your airtime balance) to pay for the subscription that You have chosen. Micro-billing will allow Vodacom to charge a discounted subscription or any reduced amount as we may determine from time to time dependent on the available balance until we can charge You the full amount. If we are successful in billing an amount, in part or in full for the end of the applicable period (depending on the subscription chosen), that billing record will stand as the completed billing for that particular period. Billing for the next period will revert back to attempting to bill the full stated price. Billing does not occur in arrears. Micro-billing shall be implemented in Vodacom’s sole and absolute discretion. You must have enough airtime available for payment of the subscription You have chosen for the Service to keep Your subscription in an active state. You acknowledge that in the event we are unable to bill any valid value for Your subscription of the Service that You have chosen, we will continue to attempt to bill and enable the subscription for a maximum period of 30 (thirty)consecutive days after the last successful bill collected. Should we be unable to collect any funds for a period of 30(thirty) consecutive days, You will be automatically unsubscribed from the Service.

3.15 You give us consent to provide You with various messages about / based on Your interaction with the Service. These messages will be delivered to You in the form of text messages sent to Your mobile device using the mobile number identifying You as a user of the Service.

3.16 These messages include, but are not limited to:

3.16.1 periodic messages to encourage, or remind You to browse or access the Service;

3.16.2 messages inviting You to share, voluntarily, data about Yourself or Your preferences;

3.16.3 messages inviting You to try alternate versions of the Service based on Vodacom’s knowledge of the device You are using to access the Service;

3.16.4 confirmation messages relating to Your subscribing for, or cancellation of, the Service;

3.16.5 messages inviting You to rate the Service’s quality and Your opinion of Your experience of the Service as measured by the metric scale provided;

3.16.6 messages with Service content, including, but not limited to, confirmation of weekly results/ draws/ picks, and;

3.16.7 messages relating to the earning, notification, and servicing of rewards.

3.17 You may opt out of the messages above except for the system messages which are mandatory in order for us to correctly administrate Your use of the Service. To opt out of the messages, You are advised to make use of the functionality on the Service settings to cancel messages, or alternatively, to send an opt-out message request to SMS STOP To 30881 or dial *135*18.

3.18 You will not be charged for interactions that You will have with the Service via SMS. Data charges may apply for accessing the Service on website.

3.19 You accept that the Service’s default language is English.

3.20 By subscribing, You agree that You will be opted into receiving the messages mentioned above, which You may cancel at any time via the Service menu.

3.21 You acknowledge that Your subscription information will be retained for use to allow You access to future iterations and new features of the Service, and that You will be engaged to continue using the Service as applicable for other functionality intended to be covered by the Service.

3.22 You acknowledge that any subscriptions in error will be billed. For Your protection, we ask You to confirm all purchases twice.

REWARDS & PRIZES (WHERE APPLICABLE)

3.23 If applicable and to be eligible for rewards from the Service, You acknowledge that You need to have an active subscription for the Service.

3.24 You acknowledge, understand, and agree that for Your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.

3.25 Where applicable, prizes may not be substituted or transferred. All taxes associated with the receipt or use of any prize is the sole responsibility of the winner. If any legal authority contests the awarding of a prize, we may, in our sole discretion, determine whether or not to award such a prize.

3.26 Rewards can only be earned if You are a Vodacom customer. Any non-Vodacom customers will be unable to earn rewards due to their being active on a different network.

3.27 Only the qualifying Vodacom mobile number that is subscribed to the Service, can earn rewards.

3.28 In the event that You terminate Your Vodacom contract, You accept that You forfeit the use of any unused rewards by that point as well as the earning of future rewards from that point.

SUBSCRIPTION RULES

3.29 The VIU Data Bundle offer provides you with data to stream or to sync and/or to access the VIU application and VIU service on https://www.viu.com/ (“URL”) when you subscribe to the VIU service (new subscription). Existing customers will need to cancel their existing subscription and re-subscribe to the Service with this proposition.

3.30 Any existing in-bundle usage and any other loaded data in Your account will not be consumed until the Service is depleted or expires. You can check Your bundle balance for the Service by dialling *135#, and choosing option 1 – balances or via My Vodacom App.

3.31 The subscription process (and terms and conditions) required for the Service shall at all times be applicable and shall constitute an agreement between You and the Partner Vodacom shall not be liable for any unavailability, faults glitches, bugs, or technical issues with the Partner’s application and/or URL. Furthermore, Vodacom shall not be held liable for any damages or loss howsoever arising that You may suffer due to use of the Partner’s application and/or URL.

3.32 No data pro-ration will occur.

3.33 If You use the applications outside of the Service, You will be charged as per Your existing tariff plan. If You follow a link outside the Partner’s application and/or URL, normal data rates will apply as per Your existing tariff plan.

3.34 Your data bundle depletion will not occur for any banner advertising or in-stream advertising that may be present within the Service.

3.35 When making use of the Service, certain applications and/or URL may contain third party advertisements, content, materials, and/or links to third party services and / or websites that are not owned or controlled by Vodacom. Vodacom assumes no responsibility for, the content, privacy policies or practices of any third-party websites or applications. In addition, Vodacom does not and cannot censor or edit the content of any third-party website. When You visit third party websites, Vodacom encourages You to read the terms and conditions and privacy policies of the other websites. By using the Service, You expressly release Vodacom from all liability arising from Your use of any third-party website or because of any third-party services.

3.36 You cannot use the Services when You are roaming. Whilst roaming the use of an application and/or URL forming part of the Service, will be charged at Your existing tariff plan.

3.37 If You perform a price plan migration, whilst using You have an existing active Service, such Service shall be carried over to the new price plan.

3.38 If You perform a price plan upgrade, You will be able to add the Service to Your upgraded price plan.

3.39 Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason provided the on-going subscription for the Service will not be affected

YOUR OBLIGATIONS AND ENTITLEMENTS

Vodacom and/or its appointed Partner reserves the right to determine what conduct it considers to be in violation of the rules of use or otherwise outside the intent or spirit of these Terms and Conditions or the Service itself. We reserve the right to act as a result, which may include, if relevant, suspending the Service, terminating Your registration, and prohibiting You from using the Service. Said suspension, termination and prohibition may occur with or without notice to You, and as a result may involve the loss of any benefits, privileges or earned items associated with Your use of the Service, and we are under no obligation to compensate You for any such losses or results.

LIMITATION OF LIABILITY

3.40 You agree that Your use of the Service shall be at Your sole risk. To the fullest extent permitted by law, we and our officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the services and Your use thereof. We make no warranties or representations about the accuracy or completeness of the Service’s content or the content of any websites or services linked to these services and assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from Your access to and use of the Service; (iii) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses or the like which may be transmitted to or through the Service by any third party; or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service. We do not warrant, endorse, guarantee, or assume responsibility for any product or Service advertised or offered by a third party through the Service or any hyperlinked website or featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between You and third-party providers of products or services.

3.41 To the extent permitted by applicable law, in no event shall we or our subsidiaries and affiliates, and their respective officers, directors, owners, agents, employees, representatives and licensors be liable for any special, incidental, indirect, consequential, punitive or exemplary losses or damages whatsoever or for loss of profits (including, without limitation, damages for loss of revenue, loss of data, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) and whether arising from breach of contract, damages (including negligence), strict liability or otherwise, arising out of the use of or inability to use the Service or its content, or any product or service described or provided through the Service.

3.42 Save to the extent permitted by law, You agree to indemnify, defend and hold harmless Vodacom from and against any and all claims, demands, actions, liability, losses, costs and expenses (including legal fees and expenses) arising from or related to: (i) any use or alleged use of the Service by any other person, whether or not authorized by You; (ii) Your breach of these Terms and Conditions, including any breach of Your representations and warranties herein; and (iii) Your violation of any law or (iv) Your use of or inability to use the Service, the contents, any hyperlinked website, and any of the products and services made available on the Service thereof.

Page Description
VIU Data Bundles Use of the Service is also governed by the Privacy Policy which is incorporated herein by reference
Page Title
VIU Data Bundles | Vodacom
Keywords
VIU Data Bundles, VIU
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/viu-data-bundles

Vodacom Survey Winners

CBU

Vodacom Survey Winners

Here's a list of our lucky competition winners.

Competition and Prize Winners
Monday Trivia soccer competition Week 1
Kaizer Chiefs signed soccer jersey, Samsung Galaxy S6 Edge and Vodacom prepaid airtime voucher of R110  		 S. Ranmcwana - Mount Fletcher
Monday Trivia soccer competition Week 2
Orland Pirates signed soccer jersey PLUS Vodacom prepaid airtime voucher of R110 		 T. Maluleka - North Riding
Page Title
Vodacom Survey Winners Terms and Conditions
Keywords
insurance, survey, winners
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition-terms/vodacom-survey-winners

My 5 Terms and Conditions

CBU

My 5

Terms And Conditions 

  1. My 5 bundles are available to Vodacom Prepaid customers on Vodacom4Less, Anytime per Second and Daily Free Calls (or already on 4U, All Day Per Minute, All Day Per Second, Day Saver, Per Second Plus or Vodago) and Vodacom Top Up customers on any of the uChoose Smart or uChoose Flexi plans. 

  2. My 5 bundles are not available to Contract, Community Service and CST Management SIM's. 

  3. You can buy multiple My 5 bundles in a day, but all remaining balances not depleted by midnight (23:59:59) will expire and there will be no carry over. Balances can be checked by dialling *135*5# and selecting Balances.

  4. My 5 bundles include the following allocations and are priced as set out below: 
     

    BundleMinuteAllocation DataAllocation Price(incl. VAT)
    Talk 60 mins60 minutesNoneR6.30
    Talk 60 mins + 10MB Internet60 minutes10MBR8.10
    Talk 60 mins + 30MB Internet60 minutes30MBR12.00

     

uChoose Smart or Flexi plan Customers: 

  1. My 5 Talk bundle minutes can only be used for calls made to linked, on-net numbers, and will deplete per minute.

  2. Once the 60 minute bundle has been depleted, calls to linked numbers will again be charged at your price plan call rates until you buy another bundle.

  3. Conference Calls to linked numbers are allowed using My 5 minutes, and will deplete as per Conference Call rules. 

  4. All other calls to non-linked and off-net numbers will be billed at the customer's current call rates.

    1. Roaming Calls    

    2. VAS calls    

    3. Airtime Transfer    

    4. Premium rated calls

    5. International calls    

    6. Call Sponsor    

    7. Fax Out dial

  5. The following voice call types will not deplete from the My 5 bundle minutes: 

  6. Upon purchasing either of the My 5 Talk and Internet bundles you will also receive a data allocation to use on the day of purchase.

  7. Once you have depleted the 10MB or 30MB bundle, data usage will deplete from any other valid data bundle, or revert to the default data rate of 49c per MB (incl VAT). 

Linking Friends 

  1. Before buying your first My 5 bundle, you must link to at least one (and up to five) Vodacom numbers, that can be Prepaid, Top Up or Contract customers. To do this dial *135*5# and select Add Friends.

  2. You can change one linked number once per day, but no changes can be made while you have an active voice bundle. 

  3. If you do not buy a My 5 bundle for 7 days, your linked numbers may be removed on day 8. The next time you buy a My 5 bundle you will first need to link a Vodacom number.

  4. If you link a Vodacom number that is already set as a Call Sponsor number, calls to this customer will first deplete from My 5 voice minutes and then Call Sponsor rules will apply. 

  5. If a linked Vodacom number ports off the network, this number will be removed from your links and you will be notified by SMS. 

Other Promotions

  1. Any accumulated loyalty Talking Points and SMS/Data/MMS bundles will be unaffected when purchasing a My 5 Bundle. 

  2. Customers who qualify for the Night Shift Recharge Promotion or Everyday Extra Recharge Promotion on recharges of R12 or more are also allowed to purchase a My 5 Bundle. 

General 

  1. This is a Consumer product and may only be used by an end-user (that is a natural person) to make calls to another end-user (that is a natural person), with the intention to facilitate a personal communication between such end-users

  2. My 5 bundles may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse. 

  3. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

Page Title
My 5 Terms and Conditions
Keywords
terms, conditions, promotions, my 5
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/my-5-terms-and-conditions

Google Play Store Terms and Conditions

CBU

Google Play Store

Terms and Conditions

1. Google Play Store bundles can only be used by customers within the Google Play Store to browse, download and update their apps.

2. The Google Play Store bundles will be available to all new and existing Prepaid, Hybrid (Top-up) and Post-paid customers

3. Customers can purchase an unlimited number of the Google Play Store bundles by dialling *123# (Just4You).  All prices for the Google Play Store bundles include VAT

4. Customers will be presented with the following Google Play Store bundle options:

Allocation Validity
200MB 1 Day
250MB 3 Days
500MB 7 Days
1GB 30 Days

5. Google Play Store bundles will only be consumed by data traffic used to access the Google Play Store through the Google Play Store app.  They will only be consumed by data traffic to browse, download and update apps and games.  They will not be consumed by data traffic to other Play Store content such as Movies & TV, Music, Books and Magazines. (excludes Google Play Store mobile website)

6. There is no carry-over of unused Google Play Store bundles after the expiry dates as stipulated in clause 4 above.

7. The Google Play Store bundles will be activated immediately after purchase and are allocated in full with no pro-rata applied.

8. Google Play Store bundles cannot be used  whilst roaming abroad, Roaming rates as per your existing tariff plan will apply for data used while abroad independent of whether you are accessing the Google Play Store.

9. Google Play Store bundles will have no associated out-of-bundle rate. Should a customer deplete their Google Play Store bundle prior to the expiry date, further usage will be charged in accordance to the customer’s existing tariff or depleted from any other valid/available data bundle.  Once a bundle is depleted no further data usage will be allowed unless the customer opts into OOB bundle rate (R0.49c per MB)

10. Google Play Store bundles should be available for transfer before they expire.

11. Moving from one Price Plan to another Price Plan, migration rules:

• Migrating from a Post-paid Price Plan to a Prepaid Price Plan, you will forfeit your Google Play Store Bundle.

• Migrating from a Post-paid Price Plan to a Top Up/uChoose Price Plan, you will forfeit your Google Play Store Bundle.

• When a Post-paid subscriber with a Google Play Store bundle migrates to another Post-paid plan, the subscriber will retain their Google Play Store bundle.

• When an uChoose/Top Up or Prepaid subscriber with a Google Play Store bundle migrates to a Prepaid/uChoose or Top Up plan, the subscriber will retain their Google Play Store bundle.

• When an uChoose/Top Up or Prepaid subscriber with a Google Play Store bundle migrates to a Post-paid plan, the Google Play Store bundle will be forfeited.

12. Customers can purchase multiple Google Play Store bundles at the same time. Each Google Play Store bundle purchased will be allocated as a once-off bundle and will not be automatically re-allocated.

13. Google Play Store bundles will only be available for consumption in the Google Play Store on devices connected to the Vodacom Network.

14. The purchase of all Google Play Store bundles will be deducted from the customer’s rechargeable airtime for Prepaid and uChoose subscribers. The purchase of all Google Play Store bundles will be added onto the customer's monthly bill for post-paid subscribers.

15. Vodacom reserves the right to amend and/or update these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice prior to any such change taking effect. Any such updates shall apply to you and your use of the Google Play Store bundles and by continuing to use the Google Play Store bundles, you shall be deemed to have accepted such changes.  If you do not agree, please do not use Google Play Store bundles.

Page Title
Google Play Store Terms and Conditions
Keywords
terms, conditions, google, play, store
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/google-play

Vodacom Comprehensive Device Insurance Cover Terms and Conditions

CBU

Vodacom Comprehensive Device Insurance Cover

Policy Wording

Insurer and Service Providers

The AdministratorThe Insurer

Smollan Financial Services (Pty) Ltd

FSP # 46482

https://smollan.com/

Tel: 0821952

Email: [email protected]

Vodacom Insurance Company (RF) Limited

www.vodacom.co.za

Definitions

  1. “Accidental Damage” This means incidents which happened unexpectedly and unintentionally, often because of unforeseen circumstances or actions that causes physical damage to an asset. This excludes general failure of assets due to age, wear and tear and manufacturing defects.
  2. “Asset” This refers to the insured item which typically includes, but isn’t limited to devices like cellphones, laptops, tablets, routers, smart watches etc.
  3. “Loss” This means the sudden and unforeseen physical loss of the asset. “Lost” has the corresponding meaning.
  4. “Insured” This refers to the person(s) (or sometimes organization or entity) that an insurance policy provides coverage for.
  5. “Policy” This refers to the agreement between the Insured, and the Insurer together with the schedule hereto.
  6. “Premium” This is the amount of money you, the insured, pay to the insurer in exchange for cover under this policy.
  7. “Insurance Replacement Device” This refers to devices that have been restored and tested to be in an “as good as new” state with a 1-year warranty. These devices may be used in certain scenarios for cellphone replacements.
  8. “IMEI Number” This is the unique IMEI number, mobile networks use to identify valid devices and can stop a stolen phone from accessing the network. Most modern cellphones have 2 IMEI’s which are used for a second SIM card, or e-SIM.
  9. “Theft” Theft is the act of taking another person's property or services without that person's permission or consent with the intent to deprive the rightful owner of it. “Stolen” has the corresponding meaning.

General Conditions

You need to have insurable interest

Insurable interest exists when an insured person derives a financial or other kind of benefit from the continuous existence, without repairment or damage, of the insured asset. This means you cannot claim for an asset that, if lost or damaged, would not result in a financial loss for you.

For example:

  1. You cannot claim for a phone you sold to someone else.
  2. You can insure and claim for a laptop you purchased for a direct family member.

If your insurable interest on an asset changes, please notify us immediately by calling us on 082 1952, or emailing us on [email protected]

No rights to other persons

You may not transfer your policy and associated benefits payable to another person. Any attempt to do such a transfer will not be recognised by the insurer, and we will continue to contract with the insured as if no contact was made with someone else.

Changes to Your Policy

We have the right to amend or apply restrictions to your policy, premium, cover amount and terms and conditions at any time, and for any reason, including changes related to legislation or other rules applicable to this policy, and we will notify you of the change giving 30 (thirty) days in writing.

Cancellation of the Policy

  1. You can cancel your policy at any time by calling us on 082 1952 or in writing by sending a cancellation request to [email protected],
  2. You can cancel this Policy within 14 days from the Plan’s Start Date (this is known as the “cooling off period"). During this period, we will refund any premiums paid if you haven’t claimed.
  3. We can cancel the policy, or any part of it, by giving you 31 (thirty-one) days’ notice.
  4. If you cancel your policy after the cooling off period, the premiums paid will not be refunded to you as you would have had the benefit of cover.
  5. For policy holders billed to their Vodacom contract, if your account is suspended, soft locked or disconnected by Vodacom, the cover provided by your policy will be suspended immediately with no cover. Your cover will only resume once Vodacom reinstates all your services.
  6. We may immediately cancel this Policy or place it on hold, refuse any transaction or instructions, or take any other action that we consider necessary to comply with the law and prevent or stop undesirable or criminal activity.
  7. Upon cancellation by you or us, you may receive a proportionate refund for the period from cancellation date until the end of the month, provided that no claims were made during that month.

Paying your premiums

  1. Your policy remains in force for as long as your premiums are paid.
  2. Your premium is payable monthly.
  3. In the event that your premiums are not paid you must pay within 31 (thirty-one) days from the date the premium was due to maintain your policy.
  4. If no premium is received within that time your policy will be cancelled retrospectively.
  5. All premiums must be paid in full before any claim is validated. For Vodacom contract customers this means that your Vodacom account must be up to date.
  6. If you added your premiums to your Vodacom account, and that Vodacom account goes into arrears, your insurance policy will be impacted and may be terminated. Vodacom will inform you when your Vodacom account goes into arrears.
  7. We have the right to change your premium at any time subject to 31 (thirty-one) days written notice to you.

Other Insurance (Dual Insurance)

If the insured asset is covered for theft, loss, or accidental damage by any other insurance policy, we shall only be liable for a pro rata portion of the claim excluding the excess which is payable by you.

Duty to safeguard your assets.

You shall at all times take reasonable steps to safeguard the insured asset(s) from loss or accidental damage, failure to do so may result in your claim being declined by the insurer.

Misrepresentation, non-disclosure, or false declaration

  1. All premiums must be paid in full before any claim is validated or administered.
  2. You must disclose any material facts and supply all information. Any material misrepresentation, non-disclosure or false declaration shall render the policy as a whole, voidable from date of inception at the instance of the insurer. In such an event:
    • You will be liable to reimburse us any amounts paid to you, under this policy; and
    • We will not be obliged to pay any claim lodged under this policy.
  3. If there are false declarations made at the time of claiming which results in fraud, all benefits under this policy shall be forfeited and your policy will be cancelled with immediate effect.

The privacy of your personal information

We take our responsibility to protect your personal information very seriously. Below is a summary of how we deal with your personal information. You can view the detailed privacy notice here: https://www.vodacom.co.za/vodacom/terms/privacy-policy/insurance-company

Communication                                                               

In order for us to effectively manage your policy, we’ll have to communicated with you from time to time via WhatsApp, SMS, or email. Notifications are sent for the following reasons:

  1. Policy and claim status notifications.
  2. Request for information regarding your policy or claim.
  3. Important notifications that may affect your policy.

The use of asset information

The insurer reserves the right to use asset information like device IMEI or serial numbers to do investigations during claims stage as a means of managing our risk.

As an example:

Mobile network activity and blacklist status will be checked on all IMEI’s associated to a lost or stolen network device for example a cellphone or tablet, during a claim as part of our validation process. We will also continue monitoring for future activity, to ensure these devices are not again used on any network, such as Vodacom.

Cover Options

During the signup process these product options will be available to you for selection. You are only covered for the benefits associated with your selected cover type.

 Cover Options
Incident DescriptionAccidental DamageComprehensive
Accidental DamageYesYes
TheftNoYes
LossNoYes
  1. We may decide whether we will repair or replace the asset.
  2. We will not pay out a cash settlement.
  3. You must monitor your cover and may need to review and update the cover periodically to ensure it remains adequate.

Comprehensive Cover

This option covers you in the event of accidental damage, theft, or loss of your asset.

  1. If your asset was lost or stolen, we will replace it with the same or similar, or an insurance replacement device of the same type. We will not replace, with a more extensive or expensive model than the asset insured.
  2. Insurance replacement devices will be issued at the discretion of the insurer.
  3. We will always strive to do a replacement with the same colour as the original insured asset. The colour of the replacement asset/s will therefore be issued, subject to availability.
  4. If your asset can be repaired, we will pay the costs reasonably incurred to restore it to the condition it was in immediately before the accidental damage occurred.
  5. If your asset is beyond economic repair as determined by an authorised repair centre, we will replace it with the same or similar, or an insurance replacement device of the same type. We will not replace, with a more extensive or expensive model than the asset insured.
  6. If your asset is beyond economic repair, you are required to provide us with the damaged asset on collection of the replacement.
  7. Whilst it is not a condition for cover, we encourage you to manage your damage risk, by taking care of your assets. As an example, making use of a screen protector and a protective cover to help protect your asset.

 Accidental Damage Cover

This option covers you in the event of accidental damage to your asset.

  1. If your asset can be repaired, we will pay the costs reasonably incurred to restore it to the condition it was in immediately before the accidental damage occurred.
  2. If your asset is beyond economic repair as determined by an authorised repair centre, we will replace it with the same or similar, or an insurance replacement device of the same type. We will not replace, with a more extensive or expensive model than the asset insured.
  3. If your asset is beyond economic repair, you are required to provide us with the damaged asset on collection of the replacement.

Cover options specific to cellphones

For cellphones we have two distinct product offerings. Depending on the selected cover option, the following terms will apply:

  1. Vodacom Network Only
  2. With this option the insured cellphone must be always in use with a Vodacom SIM card.
  3. Your claim will not be paid if the insured cellphone wasn’t in use with a Vodacom SIM card at the time of the insurable event.
  4. Any Network
  5. With this option you can use the insured Cellphone on any network

As an added benefit you will be covered for world-wide trips for up to 30 days per trip travelling abroad.

What is not covered

  1. For the “Vodacom Network Only” cover option, you are not covered if your cellphone was not in use with a Vodacom SIM card.
  2. For the “Vodacom Network Only” cover option, any claim where there was no network usage of the insured cellphone, for a period of 7 (seven) days prior to date of Loss, Theft or Accidental Damage.
  3. Loss or damage resulting from political or non-political riot, strike or civil commotion, public disorder, war, terrorism, or public violence or which is insurable by SASRIA (South Africa Special Risks Insurance Association).
  4. Any costs of replacing, reinstating, or making good wear and tear, gradual deterioration, scratching of outer casings, aerials, or keypads.
  5. Loss, damage, or failure for which the manufacturer or supplier is liable, or which is covered by a current maintenance contract or warranty.
  6. Damage which existed before your policy started
  7. Failure of batteries.
  8. Any consequential loss or damage.
  9. Items which are in the process of being delivered
  10. Any claim arising from incidents that caused damage to the insured asset that were planned, intentional or due to abuse or neglect.
  11. Loss of, damage to or corruption of data as a result of electronically conveyed viruses or defects in design or manufacture.
  12. Loss of data, personalised ringtones, graphics, downloaded material, apps or software.
  13. Any claim in respect of any additional equipment or accessories not covered under the policy schedule, including but not restricted to carrying cases, battery chargers, screen protectors etc.
  14. Theft by false pretences or scams: We do not cover any loss or damage if you are tricked by any means into parting with your insured asset.
  15. Power surges

How to claim

  1. If the insured asset is lost, stolen, or damaged you must report the claim to us as soon as possible after discovery, and within 30 (thirty) days.
  2. Claims can be submitted at any Vodacom Shop, or it can be emailed to [email protected]
  3. If you are submitting a claim via email, please obtain a claims form by calling the administrator on 082 1952
  4. In the event that your asset is stolen or lost You MUST:
    • Report this to the South African Police Services and obtain a case number within 48 (forty-eight) hours.
    • Copy of the police report / affidavit must be submitted with your claim.
    • In the event of cellphones, or laptops and tablets with a SIM card, block the SIM Card listed on the Policy with your mobile operator. For Vodacom call 082 135.
    • In the event of cellphones, or laptops and tablets with a SIM card, blacklist all IMEI’s associated with the asset, and obtain an I.T.C. reference number for each IMEI.
    • For Vodacom call 082 135.
  5. You must give all reasonable assistance in the recovery of the Lost or Stolen asset and identification thereof.
  6. Should a claim be paid in respect of a lost or stolen asset, and your asset is recovered, the recovered asset becomes our property.
  7. If you are given a replacement in respect of an asset which is beyond economical repair, the damaged asset becomes our property and must be handed over to the supplier at the point of collecting the new replacement asset.
  8. In the event of your claim being the subject of a dispute or is rejected by us, then:
    • You have 90 (ninety) days from the date of receipt of the notice of rejection or dispute from us to lodge such representation.
    • In the event of a dispute being unresolved you may take legal action by way of summons against us within 180 (one-hundred-and-eighty) days after expiry of the initial 90 (ninety) day period, failing which you will forfeit your claim and no liability can arise in terms of such a claim.
  9. Should you fail to collect an asset which has been repaired or replaced within 60 (sixty) days from date of loss, you will forfeit the claim and the asset will be sold or returned to stock to defray expenses.

Excess Amount Payable by You.

Excess amount payable by you

Repair / Replace with Insurance  

Replacement Device

Replace with a new device

10% of repair cost (Subject to a minimum

of R100 and a maximum of R1000)

15% of the replacement cost

(Subject to a minimum of R100)

  1. The excess is a condition of the policy by which the insured pays for a part of the claim.
  2. Your basic excess will be doubled if you claim within the first 60 (sixty) days from date of inception of this policy. However, for Vodacom customers on contract paying via add to bill, the double excess will not be applicable if the insurance inception date coincides with your Vodacom subscriber agreement. For customers paying via debit order, the double excess will not be applicable if the insurance inception date coincides with the date of purchase of the asset.
  3. Your excess will be doubled if your claim occurs within 24 (twenty-four) months of a previous successful claim for the same benefit option on this policy.
  4. If the replacement cost of the asset, as determined by the insurer, is greater than the insured value, at time of claim, then you will be responsible for the difference.

Complaints

For any complaints or disputes, contact: [email protected]

If you are still dissatisfied with the dispute, you are entitled to approach National Financial Ombudsman Scheme of South Africa, at:

Telephone:0860 800 900
WhatsApp066 473 015
Fax:    011 726 5501 / 011 674 0951
Email[email protected]
Page Description
Vodacom Device Insurance Terms and Conditions
Page Title
Vodacom Device Insurance - Terms and Conditions | Vodacom
Keywords
terms, conditions, device, insurance
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-device-insurance

Device Warranty Terms And Conditions

CBU

Vodacom Repairs Terms and Conditions - Device, Repair and Aftersales Related Information

Important Information

  1. When booking-in a device, it must be done by an individual who is over the age of 18 years old.
  2. You are required to provide your original proof of identification when you are booking your device in for repairs and/or proof of purchase or a delivery note when booking a device in for OBF. This will serve as your implied warranty initiation date.
  3. In some cases your device might need to be returned to Vodacom, so we recommend that you keep the original packaging in a good condition and safely stored.
  4. If your device has a lock code, security code, FMI (Find my iPhone), Google Lock or any other FRP (Factory Reset Protection) lock services, kindly ensure that you de-activate it before booking in your device for repairs. This will ensure that you avoid any unnecessary delays or additional costs.
  5. Your device data will be deleted (as required by the Protection of Personal Information (POPI) Act) at the point of book-in. Therefore, it is crucial that you secure your data by backing up your data such as (contact numbers, photos, information of high importance and/or personal, sentimental value) before booking in your device.
  6. The physical condition of your device is always taken into consideration before any warranty decisions are made for replacements or exchanges, especially within the first six (6) months from the purchase date.

What is Deemed as a Repair?

Repairing the device may include component replacement, software reload, settings etc.

Applicable to All Repairs

  1. In order to protect your property, repaired devices will only be returned to you upon presentation of your signed job receipt.
  2. Devices must be collected by the individual whose details appear on the job card accompanied with their ID book/card or valid driver's license. In the event that such is collected by another person, on behalf of the aforementioned individual, the recipient must present a letter completed by the individual whose details appear on the job card. This letter must confirm the individual's authorisation to collect the device and be accompanied by a copy of both the individuals ID book/card or driver's license.
  3. Accessories (battery, charger, micro SD card, etc.) must not be booked-in with the device unless it is required during the repair process. Vodacom Repairs will not be held responsible for any loss of SIM card, battery, charger or any other accessory booked-in unnecessarily. Please retain your SIM card and do not book this in with the device at any time.
    Please note that sim cards and memory cards may be cleared and destroyed if such accompany the device to Vodacom Repairs. Vodacom Repairs does not accept any liability in the form of replacement of such accessories or sim cards booked in with the device.
  4. Vodacom Repairs shall not accept liability for the replacement of any screen guards that may be present on a booked in device and damaged or removed during the assessment or repair process.
  5. Vodacom Repairs shall be deemed authorised to replace parts and materials as necessary to complete the repair on warranty devices. However, any out of warranty devices (due to physical damage and/or lapse of warranty) a quotation will be generated. Devices not collected within 90 days of the 1st collection notification is sent to you, shall become the property of the Vodacom Repairs outlet that repaired the device. The relevant device, being owned by Vodacom Repairs pursuant to these terms and conditions, may be sold after the aforementioned 90-day period to defray costs, including but not limited storage costs.
  6. All repairs undertaken, except for those in respect of corrosion and/or liquid damage, are guaranteed against faulty workmanship for a maximum period of 3 (three) months from the date that the consumer received notification to collect a device and not from the point of actual collection by the consumer.
  7. Your device data will be wiped at the point of book-in, therefore it is your responsibility to protect and back up any information on the device that is of personal nature or of high business importance, as Vodacom Repairs will be unable to retrieve such data once the device has be wiped.
  8. On request, Vodacom Repairs can provide a back-up service. Such services shall attract a service fee.
  9. Vodacom Repairs shall under no circumstances, be held responsible for any damage, loss and/or expense arising out of or connected with the manufacturer product liability, faulty design and/or latent faulty workmanship or materials in the products and/or spare parts and for any consequential and/or unforeseen losses of whatsoever nature and howsoever arising.
  10. Where applicable, Vodacom may repair devices using certified ‘good as new’ spare parts supplied by the Manufacturer for both in warranty and out of warranty repairs according to manufacturer standards. These parts are carefully refurbished to meet the same high-quality standards as new parts. All refurbished parts carry the same warranty as new parts, giving you peace of mind while supporting our commitment to sustainability.

Warranty Repairs

All warranty repairs undertaken by Vodacom Repairs are covered under the specific manufacturer warranty.

Device Warranty and Agreement

Handsets (excluding iPhone) modems, routers and any IOT (Internet of things) devices:

  1. The warranty on all devices is provided by the relevant device manufacturers. Therefore, the warranty period which is usually between 6 and 36 months will be subject to the manufacturer's terms and conditions. Please kindly ensure that you refer to the manufacturer's warranty guide for more information.
  2. The warranty applied on a device starts on the date of purchase, printed on the original invoice or delivery note.
  3. A standard 90-day workmanship warranty applies to all non-liquid related repairs.
  4. Vodacom Repairs will manage the warranty on behalf of the various manufacturers for devices sold by Vodacom together with devices sold by other South African Networks, limited to Vodacom supported models and spare part availability.

How is the Warranty on a Device Voided?

Warranty on the device will be voided should the device be seen to be damaged this includes, but is not limited to:

  1. Physical damage and/or misuse or abuse, liquid damage, repairs and/or product modifications and alterations that are executed by unauthorised third parties.
  2. Modifying the exterior of the device by gluing, pasting or sticking 'decorative' images on the device can void the warranty if such attachments impact the interior mechanics of the device. Such attachments can also influence the strength of your network connectivity on the device.
  3. The downloading of illegal software, alteration of the IMEI number on your device, whether it has been deleted, removed or made illegible, or if the internal data of your device does not comply with the proof of purchase.
  4. Failing to properly follow the installation process and instructions for use, or if you use products or accessories that are not compatible with your device -such as generic accessories and other contaminated auxiliary devices.

Out of Warranty Repairs

  1. These repairs will be conducted as per the requirements set out by the manufacturer.
  2. Out of Warranty repairs may require an 'assessment cost' when a technical fault diagnosis is needed.
  3. A deposit fee 'may' be required.
  4. All out of warranty repairs will be subject to a written quotation.
  5. Any quote for repairs shall be valid 10 (ten) calendar days.
  6. Out of Warranty Repairs costs will be payable by the customer before the device can be released - your device will not be released until payment has been received.

Out of Box Failure (OBF)

An Out-of-Box- Failure (OBF) is defined as a new Vodacom supplied handset/modem/router and or any IOT (Internet of Things) devices that is found technically faulty within 7 (seven) days of purchase.

The OBF devices must be returned to the original store where the device was purchased failing which, it must be returned to the closest Vodacom store (preferred location of consumer). The sales entity will submit such devices to Vodacom Repairs for inspection and verification.

  1. The item must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice/delivery note (proof of purchase). Please note that the device must be one that has been supplied by a Vodacom Retail Warehouse.
  2. The original invoice (proof of purchase) as received at the point of sale must be supplied.
  3. All devices shall be subjected for an assessment; this is to verify the faults reported by the customer before conducting an exchange. This assessment may take up to 7 (seven) calendar days or longer. (Timeframe may be influenced by location, courier delays and/or public holidays).
  4. Devices that meet the OBF criteria but are faulty due to software issues, for example incorrect version of software and/or third party apps that can be resolved by way of a software upgrade may not be considered during the OBF resolution process.
    1. A software upgrade will be performed free of charge in an attempt to resolve the fault.
    2. Should this software upgrade fail to resolve the fault, and the device renders faulty within a 14-day period from the date of purchase, the device will then be approved as an OBF. The consumer must retain their proof of receipt of the device when the device is issued back to them after the software upgrade.
  5. Items that qualify as OBF will only be swapped for the same make and model. However, should a consumer wish to take another make or model, they will have to pay the difference.
  6. The original contents of the 'box', (device, original battery, original charger, manual and any other accessories) must be complete and the packaging intact/in a good condition.
  7. The IMEI number on the box must match the IMEI number on the device and paperwork.

What about in store of out box failures?

In the case of an "In Store Failure" with no physical damage (never activated on the network with 0 seconds call timers) a call timer printout is required, the store will assist via the relevant internal system.
In store, failures with physical damage must be escalated to the store of which the outlet will escalate accordingly.

Physical Damage - All Devices

The physical condition of the device must be in a good as new condition to qualify for the OBF criteria. There must be no physical damage on the product or its accessories, or any signs of neglect due to physical abuse, liquid damage, screen scratches, dents or marks.

Please Note: Physical damage (including surface scratches, marks, etc.) could result in an OBF claim being rejected.

Laptops and Desktops

The Computer (laptop or desktop) is supplied with a pre-loaded Windows Operating System, but without any additional software. The Computer is not pre-loaded with anti-virus software.

The Computer (laptop or desktop) is not covered by the Vodacom Device Warranty Agreement. The warranty is provided by the manufacturer thereof.

Refer to the manufacturer information booklets that accompany the product for a full view of Terms and Conditions applicable to your product.

Loan Devices

While your device is in for repairs, Vodacom Repairs can offer you a loan device.

  1. Loan devices are subject to stock availability within the store you have opted to book your device into.
  2. Loan devices provide for voice and data continuity, which may be of the same operating system, however, may differ in terms of capability, functionality and model to that of your device.
  3. The loan device and its accessories remain the property of Vodacom and are provided to you to use while your device is being repaired. The issuing outlet reserves the right therefore to request a refundable deposit which may not exceed the value of the device as determined in accordance with Vodacom's official price list.
  4. It remains the consumer's responsibility to return the loan device and its accessories in proper working condition.
  5. In the event of damage to the loan device and/or its accessories, you will be liable for the replacement cost of the loan device and/or its accessories or the deposit paid will not be reimbursed.
  6. In the event of loss or theft of the loan device and/or its accessories you will be liable for the replacement cost of the loan device and/or its accessories or you may replace the lost/stolen device and/or its accessories with a new one of the same or similar make and model, or the same replacement value. Please note that it will be at the discretion of the Vodacom consultant to either accept or reject a replacement device based on the condition, make or model. Should the device be rejected you shall be liable to pay for the lost/stolen device instead.
  7. Any device replaced by you, the consumer, must be able to operate on the Vodacom network.
  8. Your repaired phone will not be returned until the loan device and its accessories have been returned, repaired or replaced (as applicable).

Vodacom Repairs Collection service Terms and Conditions

Important Information

  1. When requesting a Repairs Collection service, it must be done by an individual who is over the age of 18 years old.
  2. You are required to provide a proof of purchase for warranty services. Alternatively, we will use the date of activation (Vodacom Supplied Devices).
  3. Kindly ensure that you de-activate any lock code, security code, FMI (Find my iPhone), Google Lock or any other FRP (Factory Reset Protection) lock service before booking your device in for repairs. This will prevent any additional delays or costs.
  4. Your device data will be deleted (as required by the Protection of Personal Information (POPI) Act) at the point of book-in. Therefore, it is crucial that you secure your data by backing up your data such as contact numbers, photos, information of high importance and/or personal, sentimental value before utilising the Repair Collection service.
  5. Please note that you will be liable for the courier fee which is R200 vat inclusive.
  6. External checklist- You are required to take pictures of the device condition and email it to [email protected] on the same day the courier will be arriving to collect the device. Should you not have access to a device that can take pictures a device inspection form will be emailed which needs to be completed and returned to Vodacom Repairs ([email protected]). Please note that the emailing of the images/completed device inspection form is a prerequisite to the collection of the device.
  7. Packaging- You are responsible for securely packaging the device prior to the courier arriving. Please note that instructions will be sent to you via email, alternatively you can use the original device packaging. Incorrect packaging may result in the courier not accepting collection of the device. Kindly note that Vodacom and the Courier will not take responsibility for an incorrectly packaged device that is damaged in transit
  8. Out of warranty repair-If a device is deemed out of warranty, a quotation will be issued which requires acceptance prior to proceeding with the repair. The repaired device will only be dispatched once the outstanding repair cost payment reflects in the Vodacom Repair Collection bank account shared. This will be based on confirmation of receipt of required funds by Vodacom.
  9. Out of box failures will require you to go in store to process an OBF claim.
  10. No loan device will be issued when utilising the Repair Collection service.

Pricing Disclaimer:

  1. Prices reflected on Vodacom Repairs website are for reference purposes only and are not final amounts.
  2. These prices exclude Insurance claims quotations.
  3. Final repair quotations will be furnished to customers by the Service Centre after assessment of devices and if any additional faults identified.
  4. Please note price includes 15% Vat and Labour.
  5. Repairs conducted will be subject to availability of spare part/s.
  6. Prices subject to change without notice due to currency fluctuation and business requirements.
  7. Vodacom Repairs reserves the right to change prices for products or services displayed at any time and particularly to correct pricing errors that appear. A change in pricing would not affect services that have already begun.

Terms and conditions – Samsung Campaign

  • This deal is only applicable to the aforementioned out of warranty repairs.
  • Any additional repairs will be charged over and above the campaign price.
  • The device must be booked in between the 07 December 2025 until 06 February 2026 to qualify for the Campaign. Any non-applicable models will not be covered under the campaign.
  • Please kindly note that no legal entity or business repairs will qualify for the Samsung Black Friday Campaign. (This is excluding devices booked in at legal or business entities that are considered Vodacom collection points, pickup points, or business customer accounts)
  • A maximum of 2 (two) repairs per customer
  • Repairs performed will carry Vodacom Repairs workmanship warranty of 3 months.
  • No insurance (Finrite, ADH, SMC) or bulk repairs will be permitted.
  • Subject to availability of spare part/s
  • Free battery replacement are excluded for the following models, Galaxy Flip 6, Galaxy Flip 2, Galaxy A55, Galaxy A35, Galaxy Flip 5, Galaxy S23 Ultra, Galaxy S24 Ultra.
Page Description
Device, repair and aftersales Terms and Conditions
Page Title
Device, repair and aftersales - Terms and Conditions | Vodacom
Keywords
terms, conditions, device, repair, aftersales
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/device-warranty-terms-and-conditions
Subscribe to