Vodacom NXT LVL

Terms and Conditions

Qualifying for NXT LVL and Registration

  • NXT LVL is exclusively available to under 25 year olds.
  • NXT LVL is not available to business customers. This is a consumer offering.
  • You will need a valid SA Identity Document (ID) and successfully register for NXT LVL via the My Vodacom App, *128# or VodaPay to benefit from promotional offers and/or activities.
  • This offer applies to new or existing Vodacom Prepaid and Hybrid (uChoose/TopUp) customers excluding Vodacom Prepaid customers on the 79c Price Plan. 
  • If your SA ID is wrongfully used to register for NXT LVL, you, as the rightful owner will have to contact Vodacom to deregister the ID.  You can then register on the My Vodacom App or *128# with your ID and cellphone number. 
  • Only one ID per cellphone number can register for NXT LVL.
  • NXT LVL offers could take up to 7 days to display for new customers registering for NXT LVL.

NXT LVL benefits & associated terms and conditions

  • Customer benefits may change over time and details will be updated online. Each offer will feature its unique set of terms and conditions.
  • Certain benefits, rewards or prizes may only be available to registered NXT LVL customers who comply with pre-determined and communicated conditions.
  • The benefits, rewards or prizes offered as part of the NXT LVL may include products and services to be provided by third parties. Vodacom cannot be held accountable for the quality of the product or service rendered by third parties or any aspect of the interaction between the third party and the NXT LVL customer. Vodacom will however endeavour to ensure that third parties render adequate support to NXT LVL customers. 
  • Customer information will not be availed to third parties. 
  • Vouchers offered to NXT LVL customers are not redeemable for cash, and expiry dates will comply with Consumer Protection Act guidelines. No further correspondence & negotiations will be entered into.
  • Vouchers offered to NXT LVL customers are not transferable to anyone else 
  • Vodacom will not refund or reimburse customers who are dissatisfied with transactions/quality of goods and services rendered by third parties. 
  • Vodacom Customer Care cannot offer assistance on non-cellular related offers from 3rd parties but will endeavour to ensure that support channels are available from suppliers for the services in question.
  • Certain services provided to NXT LVL customers may require pre-provisioning of the NXT LVL customer MSISDN with a specific third party service provided so that when the specific services are activated by the NXT LVL customer, the special benefit available to only NXT LVL customers can be obtained. In such instances, you consent to Vodacom pre-provisioning your MSISDN with the specific third party service provider.
  • Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide the customer with prior written notice before implementing such change.

Using NXT LVL bundles

  • NXT LVL bundles can be bought from the My Vodacom App or *128#
  • The Night Owl (NO) data in each bundle, is valid from 00:00 to 04:59:59 every day (i.e. midnight to 5am). 
  • Bundles will be used up in the following order:
    • Night Owl (NO) allocation
    • Bundles which expire within one hour of allocation
    • Bundles with a one day validity
    • Bundles with a one week or 7 day validity
    • Once-off 30 day bundles
    • Recurring bundles
    • Within each grouping the bundle that expires first will be used first
  • Data transfer will apply, whereby you have the ability to transfer the bundle to other Vodacom.  Please visit the data transfer terms and conditions for full details: https://www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-condition.
  • You can extend the Validity Period of the Bundles you initially purchased (the “Initial Bundles”) by purchasing additional Bundles of the same size (the “Additional Bundles”) before the Initial Bundle have expired. The purchase of the Additional Bundles will result in the Validity Period being extended and calculated for the date that you purchased the Additional Bundles.   You can buy multiple once-off NXT LVL bundles on the My Vodacom App or *128# (USSD).
  • NXT LVL bundle balances can be viewed on:
    • USSD menu (*128#)
    • The My Vodacom App
    • The Vodacom Website (Online)

Opting out/Deregistration

  • You can opt out of NXT LVL marketing by replying Opt out, to a NXT LVL SMS that you receive. You will still continue to receive other messages from Vodacom like bundle depletion notifications etc.
  • You can also choose to Opt out of the NXT LVL program overall by selecting Opt Out in the menu on the My Vodacom App or  *128#. Then you will not be eligible to buy NXT LVL bundles, use Data gifting or benefit from related offers/events/vouchers. You can simply re-register to be able to make use of any of these again. Just go to the My Vodacom App or dial *128# 
  • If you opt out of NXT LVL or are deregistered, you will receive an SMS notification to confirm this.
  • If you opt out of NXT LVL, you will still be able to use the NXT LVL bundles that you have already bought that have not been depleted and have not yet expired.
  • Deregistered customers will no longer be able to buy NXT LVL bundles.
  • 60 days after your 25th birthday, you will automatically be opted out of the NXT LVL program and will no longer be able to buy NXT LVL bundles. You will however have access to the full suite of Vodacom products that are available to everyone else older than 25.

Daily Free SMS’s

  • Customers can receive 20 free daily free SMS’s valid for 30 days upon recharging for at least R49.
  • If the customer recharges again within the set 30 days, they will not be re-allocated the 20 free daily SMS’s.
  • Customers need to recharge with airtime. Airtime transfer is not permitted.
  • SMS’s not used will be forfeited at the end of each day.
  • If a customer free changes to any other tariff then they will forfeit the 20 free daily free SMS’s.

NXT LVL Rewards platform

  • All NXT LVL registered customers qualify for a range of exclusive rewards, redeemable on the My Vodacom App.
  • All qualifying customers can redeem the benefits on the My Vodacom App (downloadable on http://voda.com/my-app).
    • Click on “My Account,”
    • “NXT LVL”
    • “NXT LVL Rewards Platform”
    • The customer will be redirected to a verification page in order to confirm their details and eligibility.
  • The information required for the customers verification is as per the below:
    • Qualifying cellphone number
    • Customer’s name
    • Customer’s surname
  • Once the customer has logged in, the customer will be able to browse and redeem a range of exclusive benefits and offers.
  • New NXT LVL registered customers may experience a waiting period of 24-72hours before getting access to the new NXT LVL Rewards platform.
  • If the above waiting period has passed and you’re still unable to access the NXT LVL Rewards platform, please send an email to [email protected] and quote your mobile number so that our team can resolve the issue.
  • Benefits vary, and will be solely available on the Rewards platform.
  • Other benefits may be limited-time offers, and available offers may be amended/removed at Vodacom’s discretion. Offers will be presented to all NXT LVL customers for the duration of the validity period.
  • Once a customer clicks on an offer, details of the relevant offer will be presented to them. Should the customer be interested in taking up the offer, he/she can select “Get Offer”, after which he/she will be redirected to the merchant’s website to enquire and/or redeem.
  • NXT LVL Rewards Partners’ own terms and conditions apply and included below each offer made available to the customer.

NXT LVL Rewards Partners

Spur Terms and Conditions:

  • Not to be used in conjunction with Spur loyalty voucher.
  • 1 voucher per invoice/basket.
  • All participating Spur Steak Ranches in South Africa.
  • In-store offer only.
  • Voucher valid for 7 days.
  • Refer to: https://www.spursteakranches.com/za/legals

Superbalist Terms & Conditions

MyMuze Terms & Conditions

  • The terms of this agreement ("Terms and Conditions") govern the relationship between you and Vodacom (Pty) Ltd and its affiliates (hereinafter "My Muze" or "Us" or "We") regarding your use of the My Muze Service and related features (the "Service/ My Muze"). My Muze is a subscription based music service whereby a subscribed user access, download and play as much music as they like at a set fee. The Service is available to both Vodacom and non-Vodacom subscribers. Use of the Service is also governed by Vodacom's Privacy Policy which is incorporated herein by reference.
  • Visit: https://www.mymuze.com/za/music-za-revamp_page_terms-conditions , for more comprehensive terms.

Ollie Health Terms & Conditions

  • Mental Health Session Voucher
  • This voucher code can be used to redeem a 30min mental health session with a licensed therapist on Ollie Health.
  • Limited to one voucher per customer.
  • To activate your voucher, visit https://www.wallet.ollie.health/vodacom and enter your details and voucher code.
  • Once you’re signed up, log into your account at https://www.wallet.ollie.health/login
  • Start by selecting a therapist. You can do this by searching for help on specific topics or filter therapists by language, region or provider type.
  • Once you’ve made your choice, click on the therapist’s listing card and select ‘Book for 30min session’ and follow the prompts to confirm your session.
  • To book follow sessions simply log into your Ollie Account with the above log in link and top up your credits any time to book additional sessions.
  • Refer to: https://www.ollie.health/privacy-policy

Vodacom NXT LVL Youth Competition

Vodacom NXT LVL is running the NXT LVL Youth Competition (“the Competition”) on social media where customers from 18 to 24 must register on Vodacom NXT LVL and must purchase a 30GB TikTok bundle for R99 and enter the NXT LVL competition on Vodacom Social media pages during the Competition period to stand a chance to win their share of vouchers to the total value of R50 000.  

All participants in the Competition agree to be bound by the following Terms and Conditions:

Duration

  1. The Competition is open to all NXT LVL Vodacom customers, aged between 18 years and 24 years of age, who are residing in South Africa and purchases the 30GB TikTok bundle for R99 and enter the NXT LVL competition on Vodacom Social media pages from 06h00 on the 14th June 2024 to 23:59 on the 31st July 2024 (“the Competition Period”).

Prizes

  1. The total prize value in the Competition is Fifty Thousand Rand (R50 000).

Valid Entry

  1. To be eligible to stand a chance of winning in the Competition, qualifying entrants must –
  • Register to Vodacom NXT LVL;
  • Buy a 30GB TikTok bundle for R99; and
  • . In June, customers will need to share a picture/video of their “fit-check” in the comment section of the competition post
  1. Participants are allowed to enter the Competition multiple times. i.e., buying additional 30GB TikTok bundle for R99 to increase chances to win. Each qualifying purchase will amount to one entry into the Competition.
  2. Participants are allowed to only win once during Competition period.

Eligibility

  1. Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
  2. The Competition is only open to natural persons at least 18 years and older who reside in South Africa and who are registered on the NXT LVL platform. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
  3. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  4. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  5. In the event that the user of the mobile phone (i.e., the participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.

Prize draw

  1. All winners will be in a draw and randomly selected by the end of each month.
  2. The vouchers will be allocated by the end of each month.
  3. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  4. Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, VML, who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  5. Vodacom’s partner agency (VML) will use reasonable efforts to contact the winners telephonically on the contact details provided by the participants to participate in the Competition.
  6. Vodacom’s partner agency (VML) shall attempt to contact the winners via DM for their contact information for a period of 3 normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 08h00 and 17h00. Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
  7. Verified winners will receive their vouchers via e-mail and SMS, should a winner not have an e-mail address, the winner will be required to create an e-mail account for Vodacom to successfully allocate the prize.
  8. Should a participant not be available on the contact details provided or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
  9. Notwithstanding the fact that the prize vests in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.

Prize Details

  1. The winners will receive their vouchers via SMS and email by the end of June or July 2024.
  2. In order to effect arrangements required for the prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, contact number and physical address, with a Vodacom approved third agency, VML, for distribution of the prize items, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. Vouchers are not transferrable, should a winner not be able to accept the prize/attend the event for any reason whatsoever, the tickets will be awarded to the next selected entrant.

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy
  3. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  4. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  5. In the event of a dispute regarding any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  6. Vodacom may refuse to award the tickets if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
  7. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
  8. Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
  9. Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  10. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  11. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  12. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions