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Vodacom NXT LVL

Terms and Conditions

Qualifying for NXT LVL and Registration

  • NXT LVL is exclusively available to under 25 year olds.
  • NXT LVL is not available to business customers. This is a consumer offering.
  • You will need a valid SA Identity Document (ID) and successfully register for NXT LVL via the My Vodacom App, *128# or VodaPay to benefit from promotional offers and/or activities.
  • This offer applies to new or existing Vodacom Prepaid and Hybrid (uChoose/TopUp) customers excluding Vodacom Prepaid customers on the 79c Price Plan 
  • If your SA ID is wrongfully used to register for NXT LVL, you, as the rightful owner will have to contact Vodacom to deregister the ID.  You can then register on the My Vodacom App or *128# with your ID and cellphone number. 
  • Only one ID per cellphone number can register for NXT LVL

NXT LVL benefits & associated terms and conditions

  • Customer benefits may change over time and details will be updated online. Each offer will feature its unique set of terms and conditions
  • Certain benefits, rewards or prizes may only be available to registered NXT LVL customers who comply with pre-determined and communicated conditions.
  • The benefits, rewards or prizes offered as part of the NXT LVL may include products and services to be provided by third parties. Vodacom cannot be held accountable for the quality of the product or service rendered by third parties or any aspect of the interaction between the third party and the NXT LVL customer. Vodacom will however endeavor to ensure that third parties render adequate support to NXT LVL customers 
  • Customer information will not be availed to third parties 
  • Vouchers offered to NXT LVL customers are not redeemable for cash, and expiry dates will comply with Consumer Protection Act guidelines. No further correspondence & negotiations will be entered into
  • Vouchers offered to NXT LVL customers are not transferable to anyone else 
  • Vodacom will not refund or reimburse customers who are dissatisfied with transactions/quality of goods and services rendered by third parties. 
  • Vodacom Customer Care cannot offer assistance on non-cellular related offers from 3rd parties but will endeavor to ensure that support channels are available from suppliers for the services in question.
  • Certain services provided to NXT LVL customers may require pre-provisioning of the NXT LVL customer MSISDN with a specific third party service provided so that when the specific services are activated by the NXT LVL customer, the special benefit available to only NXT LVL customers can be obtained. In such instances, you consent to Vodacom pre-provisioning your MSISDN with the specific third party service provider.
  • Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide the customer with prior written notice before implementing such change.

Using NXT LVL bundles

  • NXT LVL bundles can be bought from the My Vodacom App or *128#
  • The Night Owl (NO) data in each bundle, is valid from 00:00 to 04:59:59 every day (i.e. midnight to 5am) 
  • Bundles will be used up in the following order:
    • Night Owl (NO) allocation
    • Bundles which expire within one hour of allocation
    • Bundles with a one day validity
    • Bundles with a one week or 7 day validity
    • Once-off 30 day bundles
    • Recurring bundles
    • Within each grouping the bundle that expires first will be used first
  • Data transfer will apply, whereby you have the ability to transfer the bundle to other Vodacom.  Please visit the data transfer terms and conditions for full details: https://www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-condition
  • You can extend the Validity Period of the Bundles you initially purchased (the “Initial Bundles”) by purchasing additional Bundles of the same size (the “Additional Bundles”) before the Initial Bundle have expired. The purchase of the Additional Bundles will result in the Validity Period being extended and calculated for the date that you purchased the Additional Bundles.   You can buy multiple once-off NXT LVL bundles on the My Vodacom App or *128# (USSD).
  • NXT LVL bundle balances can be viewed on:
    • USSD menu (*128#)
    • The My Vodacom App
    • The Vodacom Website (Online)

Opting out/Deregistration

  • You can opt out of NXT LVL marketing by replying Opt out, to a NXT LVL SMS that you receive. You will still continue to receive other messages from Vodacom like bundle depletion notifications etc.
  • You can also choose to Opt out of the NXT LVL program overall by selecting Opt Out in the menu on the My Vodacom App or  *128#. Then you will not be eligible to buy NXT LVL bundles, use Data gifting or benefit from related offers/events/vouchers. You can simply re-register to be able to make use of any of these again. Just go to the My Vodacom App or dial *128# 
  • If you opt out of NXT LVL or are deregistered, you will receive an SMS notification to confirm this
  • If you opt out of NXT LVL, you will still be able to use the NXT LVL bundles that you have already bought that have not been depleted and have not yet expired.
  • Deregistered customers will no longer be able to buy NXT LVL bundles
  • 60 days after your 25th birthday, you will automatically be opted out of the NXT LVL program and will no longer be able to buy NXT LVL bundles. You will however have access to the full suite of Vodacom products that are available to everyone else older than 25

Daily Free SMS’s

  • Customers can receive 20 free daily free SMS’s valid for 30 days upon recharging for atleast R49
  • If the customer recharges again within the set 30 days, they will not be re-allocated the 20 free daily SMS’s
  • Customers need to recharge with airtime. Airtime transfer is not permitted.
  • SMS’s not used will be forfeited at the end of each day
  • If a customer free changes to any other tariff then they will forfeit the 20 free daily free SMS’s

NXT LVL Rewards platform

  • All NXT LVL registered customers qualify for a range of exclusive rewards, redeemable on the My Vodacom App
  • All qualifying customers can redeem the benefits on the My Vodacom App (downloadable on http://voda.com/my-app).
    • Click on “My Account,”
    • “NXT LVL”
    • “NXT LVL Rewards Platform”
    • The customer will be redirected to a verification page in order to confirm their details and eligibility.
  • The information required for the customers verification is as per the below:
    • Qualifying cellphone number
    • Customer’s name
    • Customer’s surname
  • Once the customer has logged in, the customer will be able to browse and redeem a range of exclusive benefits and offers.
  • New NXT LVL registered customers may experience a waiting period of 24-72hours before getting access to the new NXT LVL Rewards platform.
  • If the above waiting period has passed and you’re still unable to access the NXT LVL Rewards platform, please send an email to [email protected] and quote your mobile number so that our team can resolve the issue.
  • Benefits vary, and will be solely available on the Rewards platform.
  • Other benefits may be limited-time offers, and available offers may be amended/removed at Vodacom’s discretion. Offers will be presented to all NXT LVL customers for the duration of the validity period.
  • Once a customer clicks on an offer, details of the relevant offer will be presented to them. Should the customer be interested in taking up the offer, he/she can select “Get Offer”, after which he/she will be redirected to the merchant’s website to enquire and/or redeem.
  • Merchants’ own terms and conditions apply and included below each offer made available to the customer.