Vodacom Rewards Programme

VodaBucks Rewards Programme

Terms and Conditions

These Terms and Conditions govern participation in the VodaBucks Rewards and Loyalty Programme (“the Programme”) offered by Vodacom. By participating in the Programme, you agree to be bound by these Terms and Conditions, including any amendments or updates made from time to time. The Programme allows eligible Vodacom customers to earn, spend, and redeem VodaBucks through various channels and activities as defined herein.

Definitions:

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

VodaBucks Loyalty Programme: Vodacom’s customer rewards initiative that allows eligible participants to earn, spend, and win rewards through engagement with Vodacom products and services.
VodaBucks: The virtual currency earned by customers through qualifying activities, which can be redeemed for rewards, discounts, and entries into prize draws.
VodaBucks Store: an ecommerce store available to VodaBucks Loyalty customers
VodaPay App: Vodacom’s mobile application through which customers can access and interact with the VodaBucks Loyalty Programme, including features like V-Up, Spend in Store, and Earn in Store.
V-Up: A gamified rewards feature within the VodaBucks Loyalty Programme, consisting of:
- Daily V-Up: A game of chance offering daily opportunities to win instant rewards.
- Achiever V-Up: A goal-based reward system where customers complete personalised tasks to unlock VodaBucks or Prizes.
Spend in Store: A feature that allows customers to redeem VodaBucks at participating partner stores for goods and services.
Earn in Store: A feature that enables customers to earn VodaBucks when making purchases at participating partner stores, including earning on VodaBucks already spent.
USSD: The Unstructured Supplementary Service Data (*133#) channel through which customers can access certain features of the VodaBucks Loyalty Programme.

Eligibility
- The VodaBucks Loyalty Programme is available to all Vodacom Prepaid, Hybrid and Contract consumers, including those who activate a new SIM card on, or port into, the Vodacom network
- Vodacom Business end-users are also eligible to participate in the VodaBucks Loyalty Programme. Any Vodacom Business end-user who participates in the programme shall obtain the required consent, where applicable, from the Vodacom Business account holder with whom it is employed by. The end-user shall also comply with all policies that he/she is subject to by virtue of their employment by the Vodacom Business account holder. Vodacom shall not engage in any dispute between the end-user and the Vodacom Business account holder, and where such dispute/s arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
- Vodacom Business consumers purchasing any products or services by either adding to bill or via Bank credit card are eligible for rewards in the VodaBucks Loyalty Programme.
- The following consumers, utilising the below product are excluded from participating in VodaBucks Loyalty Programme:
  - All Machine-to-Machine (M2M)
  - EVB and EDB Packages
  - APN SIM cards
  - Community services SIMs / phone numbers
  - Bulk SMS applications
  - A non-customer SIM (an application that uses a SIM card to send SMSs in volumes not possible by a natural person)
- Vodacom reserves the right to disconnect and suspend the service of non-customer SIMs and non-compliant devices (as specified by the regulating body ICASA) that are being used on the Vodacom network for the sole purposes of the VodaBucks Loyalty Programme
Participation in Programme
- To participate in the VodaBucks Loyalty Programme, customers need to download the VodaPay app and meet the eligibility of the VodaPay application (“VodaPay App”) and meet all the requirements for opening a VodaPay wallet. Participation is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: VodaPay Platform - Terms | Vodacom.
- Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management, or marketing of the VodaBucks Loyalty Programme are eligible to participate in the Programme.
- You acknowledge that not all merchants on the VodaPay App are participants in the VodaBucks Loyalty Programme. Accordingly, VodaBucks and rewards may only be earned or redeemed with merchants who participate in the Programme on the VodaPay App from time to time (“Participating Merchants”).
- To participate in the VodaBucks Loyalty Programme, you will need to opt in via one of the following channels:
  - VodaPay App
  - USSD (by dialling *133#)
- You are only required to opt in once in order to participate in the VodaBucks Loyalty Programme.
- By opting into the VodaBucks Loyalty Programme, you provide Vodacom with permission to monitor your behaviours in order to reward you with VodaBucks for goals completed and provide personalised offers. Vodacom protects your personal information under the Protection of Personal Information Act.
- You can opt out of the VodaBucks Loyalty Programme at any time via USSD and the VodaPay App
- When opting out of the VodaBucks Loyalty Programme, you:
  - Will no longer earn VodaBucks for completing goals.
  - Will retain all VodaBucks collected as part of the VodaBucks Loyalty Programme ,but will not be able to use your VodaBucks in the VodaBucks Store or to play Daily V-Up and Achiever V-Up (unless you are opted in).
  - Will retain all rewards you’ve won through the VodaBucks Loyalty Programme.
  - Will still receive engagement communications regarding the VodaBucks Loyalty Programme, unless you opt out of receiving SMSs for the programme specifically.
- You will automatically be opted out of the VodaBucks Loyalty Programme if you have not engaged on the platform in 12 months or more. Once opted out, you can opt back in at any time.
- Consumer participation in the VodaBucks Loyalty Program will serve as an opt-in to receive marketing and promotional communications regarding the VodaStorethrough:
  - Mailers
  - Outbound SMS
  - VodaStoreApp notifications
  - VodaPay App
  - VodaBucks portal available on USSD
POPIA
- All consumer’s personal information is protected under the Protection of Personal Information Act, 2013 (POPIA).
- Vodacom protects participants’ personal information in accordance with the Protection of Personal Information Act. Vodacom will only use your personal information for the purposes of the VodaBucks Loyalty Programme as stated in these terms and conditions and in accordance with Vodacom’s Privacy Policy available on, http://www.Vodacom.co.za/Vodacom/terms/privacy-policy.
- You hereby consent to Vodacom to share your personal information with third parties identified by Vodacom from time to time solely for the purpose of execution of the VodaBucks Loyalty Programme.
- In order to effect arrangements required for the reward fulfilment in terms of the VodaBucks Loyalty Programme , Vodacom will be required to share personal details of the respective winners, such as name, surname and contact number with a Vodacom approved third agency, for distribution of the Reward and you hereby agree to such disclosure as is necessary to affect the Reward fulfilment.
Loyalty Programme Features
- V- Up
  - Customers will be offered a choice of two V-Up boxes to play:
- Daily V-Up;
- Achiever V-Up;
  - Customers receive one free V-Up Daily on USSD to play per day in order to win;
  - And three free V-Up Dailys on the VodaPay App per day. If one of the free Daily V-Up’s take place on USSD, the customer will only receive two free V-Up Dailys on VodaPay.
  - Playing free V-Up Dailys is zero-rated on USSD, and the VodaPay App, no data charges will apply.
  - Free V-Up Dailys expire at the end of each day (23:59 on day of allocation) if not played. They will not accumulate.
  - V-Up Daily games are games of chance and not determined by skill.
  - When playing a Free V-Up Daily, you stand a non-guaranteed chance to win prizes, including but not limited to:
- Free data, voice, SMS and integrated bundles
- Discounts on data, voice, SMS and integrated bundles
- Discounted/ free digital content subscriptions.
- Content-specific bundles and Vodacom Tickets
- Lifestyle vouchers (food, clothing, personal care items. etc.)
- VodaBucks
- VodaPay Coupons
- Discounts on Vodacom products and services
- Grand prize draw entries: (**For more details, please refer to clause 8.3.9 below)

Purchasing the Daily V-Up
- Customers can purchase a V-Up Daily at the cost of one (1) VodaBuck after you have depleted your free V-Up Dailys. Vodacom reserves the right to change the number of VodaBucks required to play a V-Up Daily game in the VodaBucks Loyalty Programme.
- Customers can purchase a maximum of five (5) Daily V-Up games every day.
- When playing a Paid Daily V-Up Game, customers stand a non-guaranteed chance to win prizes, including but not limited to:
Free data, voice, SMS and integrated bundles
Discounts on data, voice, SMS and integrated bundles
Discounted/ free digital content subscriptions
Content-specific bundles and Vodacom Tickets
Lifestyle vouchers (food, clothing, personal care items. etc.)
VodaBucks
VodaPay Coupons
Discounts on Vodacom products and services
Grand prize draw entries to stand a chance to win: (**For more details, please refer to clause 8.3.9 below)
- Prize allocations are allocated immediately, unless stated otherwise
Achiever V-Up Box
- Goal driven reward, where customers will be presented with a pre-selected goal.
- Customers will have the flexibility to choose other goals if they are not satisfied with the pre-selected one.
- Customers can only earn VodaBucks on goals that they have accepted.
- Customers have a maximum of 3(three) active goals per week, depending on the goal type.
- Customers will be able to view the progress of their active goals
- Customers goals will remain active on a weekly basis, from Monday to Sunday.
- Personalized goals that you can be viewed via the following channels:
USSD (*135# and *133#)
VodaPay
By participating in the Achiever V-Up customers stand a chance to win prizes in the following categories:
Free data, voice, SMS and integrated bundles
Discounts on data, voice, SMS and integrated bundles
Discounted/ free digital content subscriptions
Content-specific bundles and Vodacom Tickets
Lifestyle vouchers (food, clothing, personal care items. etc.)
VodaBucks
VodaPay Coupons
Discounts on Vodacom products and services
Grand prize draw entries to stand a chance to win: (**For more details, please refer to clause 8.3.9 below)
- Prize allocations are allocated immediately, unless stated otherwise
Upsize Your Prize
- Customer will be offered to upsize some of their prizes by adding a personalized GSM product.
- The Upsize service will be available for purchase to all Vodacom subscribers (Prepaid, Top Up and Postpaid customers)
- The Upsize Service will randomly be presented to customers within their V-Up Daily promotion journeys. Please note that the circumstances under which a customer is presented with an Upsize will be determined by an automated engine and customers will not presented with a Upsize in every instance.
- Customers prize won via Daily V-Up or Achiever Goals, will be allocated, regardless of whether the customer choose to upsize your prize or not.
- All prices of Upsizes are inclusive of VAT.
Earning VodaBucks
- Prepaid customers will earn VodaBucks on every voice, data or integrated bundle purchased from Vodacom. Allocation of VodaBucks will be on 1st purchase of voice, data or integrated bundles.
- Postpaid customer will earn VodaBucks on the successful payment of their monthly bill to the amount of 1 VodaBuck for every R10 of money successfully collected from the monthly bill.
  - The bill settlement referenced above is on mobile spend.
  - VodaBucks allocation for Postpaid consumers will happen once a month upon successful bill payment.
  - Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate account - only mobile spend will see allocation of VodaBucks.
  - All credit/debit card purchases will be allocated instantly.
  - In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly.
  - All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement.
  - Postpaid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement.
- Hybrid consumers will earn VodaBucks on any direct purchases through credit and debit cards and other non-traditional means of consuming core products and services (behaviours)
- VodaBucks allocation for Hybrid consumers will happen once a month upon successful bill payment on the in-bundle usage and instantly on all out of bundle purchases paid via credit/debit card.
- Fixed, Corporate accounts & Cloud Services revenue will be excluded for all Vodacom Business accounts for bill settlement allocations - only mobile purchases will see allocation of VodaBucks.
- All credit/debit card purchases will be allocated instantly.
- In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly.
- All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement.
- Hybrid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement.
- Earning on personalized goals will be allocated instantly for Postpaid & Hybrid consumers, barring any system delays all VodaBucks allocations will happen within 72 hours.
- Every customer (Prepaid, Hybrid and Contract) participating in the programme will receive personalized goals to complete to earn VodaBucks. The terms of the goals presented to consumers will be clearly defined, including the expiry date and the amount of VodaBucks to be earned.
- You can add one additional personalized goal. You will need to complete this goal or wait for it to expire before you can add another personalized goal.
- Once you have completed your personalized goal to earn VodaBucks, another goal will be unlocked that you can perform in order to earn more VodaBucks.
- Earned VodaBucks will not expire and will accumulate and be available for use until the end of the promotion.
- You will receive VodaBucks on the MSISDN that you used to perform the goal (Master accounts will not receive VodaBucks earned by child accounts).
Earn in Store
- Customers can earn VodaBucks at the following participating retail outlets:

Vida e Caffe
Kauai
Shell
Ackermans
Hungry Lion
Vodacom Shop
Krispy Kreme

How to earn VodaBucks when spending in store

VodaBucks are earned based through the Earn in Store feature and are calculated solely on the portion of a qualifying transaction paid for using VodaBucks at participating stores. For avoidance of doubt, the more VodaBucks you use to pay for your purchase, the more VodaBucks you earn in return.

Spend In Store
The Earn in Store feature enables eligible Customers to earn VodaBucks when transacting at participating partner stores using a QR Code or WiCode generated via the Spend in Store function on the VodaPay app. Customers must spend VodaBucks in store through this function in order to earn VodaBucks.
VodaBucks shall only be earned on the portion of the transaction paid using VodaBucks. No VodaBucks shall be earned on any portion paid using cash, debit or credit card, or gift cards.
Customers shall earn ten percent (10%) of the VodaBucks spent in store, which shall be credited to their VodaBucks balance.
Vodacom reserves the right, in its sole discretion, to amend the VodaBucks earn rate at any time. Any changes will be communicated to Customers through Vodacom’s official channels. .
VodaBucks earned through the Earn in Store feature shall not be automatically banked. Customers are required to bank such VodaBucks before they may be redeemed.
A minimum of fifty (50) VodaBucks must be spent in store for a transaction to qualify to earn VodaBucks.
The conversion rate for VodaBucks at the point of sale in-store is 0.05 (i.e., 5 cents per VodaBuck).
VodaBucks shall not be earned on purchases made using gift cards, cash, or debit/credit cards
VodaBucks that may be earned through the Earn in Store feature. Refer to the Spend in Store Limits for applicable thresholds.
In the event of a return, refund, or cancellation, any VodaBucks earned on the original transaction shall be reversed. Refunds shall be processed manually and may result in a partial refund of VodaBucks, net of the VodaBucks earned.
VodaBucks earned in store shall be credited to the customer’s VodaBucks balance within seventy-two (72) hours of the qualifying transaction.
Vodacom reserves the right to withhold or reverse VodaBucks earned through any transaction deemed fraudulent, abusive, or in breach of these Terms and Conditions
VodaBucks earned in store are non-transferable and may only be redeemed by the mobile number associated with the qualifying transaction.
Vodacom reserves the right to modify, suspend, or terminate the Earn in Store feature at any time without prior notice. Any changes shall be communicated via Vodacom’s official channels.
Vodacom shall not be liable for any failure to earn VodaBucks due to technical errors, system failures, or incomplete transactions.
VodaBucks have no monetary value and may not be exchanged for cash, except where converted via the official VodaPay channel into the customer’s VodaPay Wallet.
The Earn in Store feature is only available at participating partner stores. The list of eligible partners may vary and is subject to change without notice. Customers are advised to consult the VodaPay app n for the most up-to-date list of participating stores.
Customers may redeem their accumulated VodaBucks at selected partner stores by generating a WiCode through the VodaPay app. The value of the WiCode is determined by the customer, subject to
The value of the WiCode must not exceed the total VodaBucks available in the customer’s account at the time of generation.
WiCodes are generated instantly via the VodaPay app and are valid only at participating partner stores.
Once generated, a WiCode may be used to make purchases equivalent to its value and is subject to the terms and conditions of the respective partner store.
This offer is valid only at the following selected partner stores:
If the bill at point of sale is less than the Wicode created, the customer will not forfeit the difference. The VodaBucks difference will be reimbursed to the customers VodaBucks balance

Convert VodaBucks to Cash
- Customers can convert your VodaBucks to cash in the VodaPay App
- VodaBucks that are converted into cash is paid into the VodaPay wallet, and can be paid into the Entry wallet, Lite wallet, Essential wallet or Pro wallet.
- Customers can convert a maximum number of 10 000 VodaBucks (VB) at 5 (five) cents in a single transaction and per day.
- Customers are not allowed to perform more than two convert-to-cash transactions per day.
- If a customers account has been frozen, or if the amount breaches the VodaPay wallet limits, any attempt to convert VodaBucks to cash will be unsuccessful.
Sharing VodaBucks
- Customer can share VodaBucks on this participating channel:
  - VodaPay

Customers can share VodaBucks with all Vodacom customers (Prepaid, Top Up and Postpaid). VodaBucks can only be shared with a recipient that has opted into the VodaBucks Loyalty programme (https://www.Vodacom.co.za/Vodacom/terms/Vodacom-rewards-programme).

Customer cannot share VodaBucks with a non-Vodacom customer.
Customers can share a minimum of five (5) VodaBucks and a maximum of One thousand (1000) VodaBucks daily to another customer. Vodacom reserves the right to change the number of VodaBucks that are shareable during a promotional period.
Customers need to have a minimum value of five (5) VodaBucks in their wallet in order to proceed with sharing.
Once the customers have shared their VodaBucks, they will receive an SMS confirmation, the recipient will also receive SMS confirmation on the number of VodaBucks shared as well as the cell phone number of the donor.
Both the VodaBucks Donor and the VodaBucks recipient need to be opted into the VodaBucks Loyalty Programme and have a VodaBucks wallet to send and receive VodaBucks.
Customers can share VodaBucks with other customers on the Vodacom network (Prepaid, Top Up and Postpaid).
Customers cannot share or receive VodaBucks if their VodaBucks wallet has been locked. Customers will be able to engage with sharing once their VodaBucks wallet has been unlocked. If a customers cell phone has been locked for VodaBucks transactions, customers are encouraged to contact Vodacom Forensic Services on 082 135 or 011 546 1530 (08h00 to 17h00) to unlock their cell phone.
VodaBucks can only be shared up to twice a day.
If a customer has received VodaBucks from a donor, they will be visible in customers VodaBucks wallet, and the customer will not be required to bank these VodaBucks
You can only receive a maximum of five thousand (5000) VodaBucks a day.
VodaBucks received through the sharing functionality will expire twenty‑eight (28) days from the date on which they are received by the recipient. Once a customer has selected to share VodaBucks and the sharing has been completed successfully, the customer cannot reverse the sharing of VodaBucks.
Customers will be able to link cell phone numbers to transfer VodaBucks or data to and have the capability to de-link the cell phone numbers.
VodaBucks cannot be redeemed for cash, except when converted into cash within the VodaPay Wallet, airtime, or other Vodacom products, services, or rewards; however, this excludes specific open market bundles and any purchases made in the VodaBucks Store on the VodaPay App.
Consumers can access their VodaBucks balance and use their VodaBucks to play Daily V-Up Daily games via any of the participating channels, regardless of which channel the VodaBucks were earned through.
For certain goals, VodaBucks will be allocated in real-time, immediately after a qualifying goal was completed where possible.
For certain goals, VodaBucks will be not allocated in real-time, this will be indicated where applicable.
Only "Banked VodaBucks" may be used to transact within the different allowed store offers.
The Vodacom Loyalty cycle runs from Saturday-Friday and consumers can Bank their Bucks as often as they like during the week. Customers are to ensure that they bank what they have earned in the weekly cycle before the Friday midnight cut-off. After this, any unbanked bucks expire.
Consumers will be reminded to bank their unbanked VodaBucks in time. Clear and concise notifications will be sent to consumers prior to the expiration of VodaBucks through:
- Outbound SMS,
- App notifications
- VodaBucks portal available on USSD
- VodaPay App
VodaBucks will be valid for a period of twelve (12) full months from the banking event. This means that VodaBucks will be accumulated for a period of 12 months before the initial banked VodaBucks expires.
Customers will retain their VodaBucks when they migrate to a different price plan, but will be required to opt back into the programme in order to access, use or earn more VodaBucks.
When migrating to a different price plan, customers will be opted out of the programme and:
- Will no longer earn VodaBucks for completing goals.
- Will retain all VodaBucks collected as part of the VodaBucks Loyalty Programme (but will not be able to use your VodaBucks in the VodaStoreor to play a V-Up Daily or Achiever V-Up game unless you opt back in)
- Customer will retain all rewards you’ve won through the VodaBucks Loyalty Programme, including Grand Prize Draw entries and all engagement communication regarding the Programme
.When you add a new Red Price Plan to your account on a Master Account level, the VodaBucks allocation will go the Master Account Holder after bill payment, and not to the end user(s).

Rewards and Prizes
- All pictures and images of products and/or rewards displayed are for illustrative purposes only. Details of a reward are stipulated in the description. Any additional items or features included in the product image are not included.
- When you play Daily V-Up and Achiever V-Up you stand a chance to win instant prizes.
- Customers stand a chance to win prizes in the following categories:
  - Free data, voice, SMS and integrated bundles
  - Discounts on data, voice, SMS and integrated bundles
  - Discounted/ free digital content subscriptions
  - Content-specific bundles and Vodacom Tickets
  - Lifestyle vouchers (food, clothing, personal care items. etc.)
  - VodaBucks
  - VodaPay coupons
  - Discounts on Vodacom products and services
  - Grand prize draw entries:
    - One Million (1,000000) VodaBucks
    - Five Hundred thousand (500 000) VodaBucks
    - Two Hundred thousand (200 000) VodaBucks
    - Shopping vouchers for a year
    - Fuel for a Year
    - Groceries for a year

In the case of Grand Prize, or if a winner cannot accept the prize for any reason whatsoever, the prize will be awarded to the next selected qualifying entrant.
Rewards issued to customers are not transferable, therefore only the recipient of the reward message will be able to use the reward.
Any code a customers receives as a Reward will be subject to the terms and conditions. The code terms and conditions will include information relating but not limited to:
- the code’s validity period.
- the code’s redemption process; and
- which Participating Merchants a customer may redeem the code from.
Vouchers and codes are sent via SMS directly to the participating cell phone number and therefore won’t be delivered to a physical address.
Vouchers cannot be transferred or redeemed for cash and they expire after a certain period of time which will be communicated via SMS. In addition to this, Vodacom reserves the right to terminate or expire vouchers at any time and at their own discretion.
If a coupon, code, or voucher is not received, customers are advised to contact Customer Care on 082 135. Once the issue has been resolved, the correct coupon, code, or voucher will be issued within seven (7) working days. Please note that many of the rewards available through the VodaBucks Loyalty Programme are offered by Vodacom’s strategic partners and not owned by Vodacom. As such, where applicable, queries or complaints may need to be directed to the relevant partner. The redemption of vouchers is subject to the terms and conditions of the specific offer and/or partner.

Terms and Conditions for strategic partners and/or retailers:
- Terms and conditions: Flook - https://www.flook.co.za/terms-and-conditions: Note that all purchases relating to merchandise provided by Flook (various lifestyle offers including fashion brands, experiences and travel offers) will be loaded in the VodaBucks Store as a coupon and will therefore not attract or have a delivery fee. Once you have completed your purchase, you will immediately receive an SMS notification from VodaBucks Store and/or Vodacom with a link that you will use to get your items delivered through Flook's website. At this point, a delivery fee will be required. Please take note that the delivery fee will only be applicable once you conclude your purchase on the partner website.
- Terms and conditions: KAUAI - https://kauai.co.za/terms-privacy/
- Terms and conditions: FlightSite - https://travel.flightsite.co.za/terms-and-conditions/
- Terms and conditions: Nando's - https://www.nandos.co.za/terms-of-service
- Terms and conditions: Netflorist - https://www.netflorist.co.za/Terms_and_Conditions.htm
- Terms and conditions: NuMetro - https://numetro.co.za/terms-and-conditions/
- Terms and conditions: Pick n Pay - https://www.pnp.co.za/terms-and-conditions
- Terms and conditions: Upskillist - Terms | upskillist
- Terms and conditions: Sorbet - https://www.sorbet.co.za/terms-conditions/
- Terms and conditions: Steers - https://steers.co.za/terms-and-conditions
- Terms and conditions: Sweep South - https://sweepsouth.com/terms/
- Terms and Conditions: Burger King
- Terms and Conditions – Krispy Kreme South Africa (krispykremesa.com)
- Terms and Conditions: Legal - Hungry Lion
- Terms & Conditions | Milky Lane South Africa
- Terms and Conditions: Spur Legal | Learn About Our Privacy Policy South Africa | Spur Steak Ranches
- Terms and Conditions: co.za. Conditional Offers have a MAXIMUM of one code per basket and customer
- Terms and conditions: wiGroup (Fulfilment Partner) https://www.wigroupinternational.com/terms-and-conditions
- Please note: the following partners will only allow redemption of a maximum of 4 codes per customer, per day:
  - Hungry Lion
  - Debonairs
  - Nando’s
  - Kauai
  - Pick n Pay
  - Netflorist
  - Bounce
  - Sportsmans Warehouse
  - Burger King
  - Milky Lane
  - Fishaways
  - Krispy Kreme
  - Vodacom Shop
  - Loot
  - Steers
  - Spur
  - Vodacom 4U
  - Pick n Pay
- VodaPay Cash Prize - https://www.Vodacom.co.za/Vodacom/terms/vodapay-platform
Voice, data and social media data bundle rewards
- Voice, SMS and data bundle rewards will be allocated immediately to Prepaid, Postpaid and Hybrid consumers.
- Bundles will be available to use from allocation and will expire as per the bundle’s validity period.
- Unused reward bundles will expire and there will be no carry over or refund, with the exception of data bundles where applicable.
- Reward bundles cannot be transferred to other consumers, with the exception of data bundles where applicable: https://www.Vodacom.co.za/Vodacom/terms/data-bundle-terms/data-transfer.
- Any usage that falls outside the specified usage period or after the bundle is depleted, will be billed at the customer’s applicable price plan rates.
- Vodacom voice minute bundles will specify usage, whether for Vodacom to Vodacom (VC-VC) calls or calls to any South African Network (Any Network).
- The following call types are excluded from the Vodacom voice minute bundles:
  - Conference and video calls to other networks;
  - Call Sponsor: International & roaming calls, Premium rated calls;
  - Value Added Service (VAS) Calls;
  - Call Forwarding;
  - Directory Enquiry;
  - Reconnect Calls Reverse Charge calls General Through Connect (to other networks), Service calls;
  - Message forwarding.
- Vodacom SMS reward bundles can be used for sending SMS to national destinations including “SMS to email” but cannot be sent to international or premium rated numbers or services. One (1) SMS is equivalent to 160 characters, including spaces.
- Data sessions initiated within the specified usage period but terminated outside of the period will deplete from the data reward bundle until the last minute of the stated bundle validity period and the remainder of the session will be billed from an existing active data bundle or at the specified out-of-bundle rate applicable to the customer’s price plan.
- Prepaid and Hybrid consumers converting to Postpaid price plans or vice versa will not be able to retain their allocated voice minutes, data or SMS reward bundles once the conversion is successfully completed.
VodaStore
- Customers can purchase goods and services with their banked VodaBucks through the VodaStore. Rewards in the VodaStore include:
  - Airtime and data bundles
  - Home (household) rewards
  - Food and grocery rewards
  - Fashion rewards
  - Lifestyle rewards
  - Travel rewards
  - Electronics
  - . and MORE
- Customers will be able to redeem VodaBucks on selected items in the VodaStore at a redemption rate set in line with the VodaBucks Rewards Programme rules as set by Vodacom at its discretion.
- The items sold in the VodaStore include physical goods and coupons (which expire after a certain period of time which will be communicated to customers via SMS).
- Items available for purchase in the VodaStore are subject to availability and offerings are subject to change. If a customers purchases/orders an item that is not in stock (and no replacement is possible), Vodacom will inform the customer within seven (7) working days and the customer will receive a full refund
- Items available through the VodaStore are described in detail within the product description. Any additional items or features depicted in the product image are not included in the purchase. Once a purchase has been completed, the customer will receive a notification SMS indicating which of Vodacom’s strategic partners will be responsible for fulfilling the order.
- Most items offered in the VodaStore are supplied by Vodacom’s network of strategic partners and are not owned by Vodacom. As a result, customers may be required to direct product-related queries or complaints to the relevant partner, where applicable.
- All VodaStore orders are delivered within the borders of South Africa.
- VodaStore deliveries take place weekdays (Monday to Friday), between 08h00 and 17h00.
- Items will be delivered within ten (10) working days. However, an exact date or time of delivery cannot be guaranteed and the VodaStore and/or Vodacom will not be held liable for any costs related to late delivery.
- All customers can use their VodaBucks to purchase from the online store within the V-Up Daily menu on the VodaPay app.
- Customers are able to purchase products and services through different payment methods. In the VodaStore , payment methods include:
  - Credit card payments;
  - Airtime (on bundle related purchases only)
  - VodaBucks only; and/or
  - Combination of VodaBucks plus credit/cheque card
- Partial payments are allowed within the VodaStore but will be governed in line with the VodaBucks Rewards Programme rules (i.e. payment options of products and services within the VodaBucks Store remain at the discretion of Vodacom, with the only universal payment option being VodaBucks):
  - VodaBucks combination with cash/credit or cheque payment will always be presented
- The combination of VodaBucks and cash used for purchases is predefined in accordance with the rules of the rewards program. Customers cannot select or modify this combination.
- Items purchased through the VodaStore may be returned at no cost and will be fully refunded in the following circumstances:
  - Incorrect item/s delivered
  - Item/s is damaged before or during delivery
  - Item/s purchased is out of stock
  - No correct size available for the required item/s bought
  - Item/s is defective due to factory fault
- If the item is unwanted, it may still be returned and refunded; however, the customer will be responsible for the courier cost. Refunds will be processed within seven (7) to fourteen (14) working days. Replacement of Items purchased on the VodaStore need to meet the following requirements:
- Vodacom and/or the VodaBucks Store cannot guarantee the replacement of damaged items or correctly-sized clothing. If replacements are unavailable, the customer will be notified and a refund will be processed within seven (7) working days.You have seven (7) working days from the date of delivery to log the return. VodaStore and/or Vodacom will not accept any returns after seven (7) days.
  - To log a return, customers must contact Customer Care on 082 135. A Customer Care agent will arrange for the courier (RAM or another partner courier) to collect the item(s) within seven (7) working days, depending on the selected return option. No refunds will be issued for coupons that have expired.
  - Returns will only be accepted by the VodaStore and/or Vodacom if the item is in the following condition:
    - Original condition upon delivery
    - Unused or unopened
    - In or repackaged in its original packaging
  - Upon collection, VodaStore and/or Vodacom has the right to refuse an item that does not meet the above conditions.
  - If the item is in a suitable condition to be returned, your VodaBucks will be returned to your Banked VodaBucks wallet from which the purchase was made. This will take up to seven (7) business days from when the courier company confirms and accepts the return.
  - For returns not related to out-of-box failures, customers must email [email protected] to initiate the process. The item will be collected, and its condition assessed to determine eligibility for replacement or refund.
  - Flights and holiday packages purchased through the VodaStore cannot be returned or refunded. VodaBucks Store and/or Vodacom is not liable for any costs incurred due to cancellation or changes to booking dates.
- Coupons purchased through the VodaBucks Store are non-transferable, cannot be redeemed for cash, and are subject to expiry as communicated via SMS. Vodacom and/or the VodaBucks Store reserve the right to terminate or expire coupons at their discretion.
- If a coupon purchased through the VodaBucks Store is not received, customers must contact Customer Care on 082 135. Once the issue is confirmed, the correct coupon will be issued within seven (7) working days. Redemption of coupons is subject to the terms and conditions of the specific offer and/or partner.
Grand Prize Draws
- Customer who play a V-Up Daily game, stand a chance to win entries into the Grand Prize Draws.
- Customers may be entered into the draw multiple times. All customers who have been entered into the Grand Prize Draws, will be eligible to win a Grand Prize/s, unless he/she does not meet the qualifying criteria stipulated below (see Eligibility for Grand Prizes above)
- If a winner cannot accept the prize for any reason whatsoever, the prize will be awarded to the next selected qualifying entrant.
- Vodacom will use all reasonable efforts to contact the winners telephonically (between the working hours of 08h00 and 17h00), on the cell phone numbers used to participate in the competition. Vodacom will attempt to contact the winners for a period of two (2) working days after the draw date and subsequent verification of eligibility (based on the above and below mentioned exceptions). Should a participant not be available on the contact number during the timeframe stipulated, or should the participant reject, forfeit or decline acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next selected qualifying entrant or carry over the prize to the next month.
- The claim for the prize will be subject to security and validation, failing which, the winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant. Vodacom reserves the right to withhold the reward until it is satisfied that the claim is valid. Vodacom may also refuse to award the prize if these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify that they are rejected.
- Grand Prize winners will be asked to consent in writing or telephonically to their image and/or likeness being used and published by Vodacom in connection with the competition for a period of twelve (12) months after they have been announced as winners. The winner may decline the use of their image and/or likeness by Vodacom.
- If a customer wins and consents to having their details published, their name and location may be displayed on the Vodacom website, Vodacom social media platforms, Vodacom partner channels, and/or on screens and in-store TVs within Vodacom-approved sales channels
- In order to be eligible for the Vodapay Grand Prize, participants are required to:
  - Be in possession of a valid South African ID, valid passport or valid permanent residence permit valid for a period exceeding 12 (twelve) months for the Republic of South Africa and valid at the end date of the competition.
  - Only entrants who are using SIM cards that have been RICA registered are eligible to win the Promotion. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  - The selected winners must be able to identify themselves (in a manner determined by Vodacom) as the qualifying entrants to the competition and have to comply with the required validation procedure in order to claim the prize.
  - The selected winners must have complied with these Terms and Conditions to enter. Postpaid and Hybrid customers should be on an active, qualifying contract with no accounts (held with Vodacom) being in arrears.
  - In the event that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, the prize will be awarded to the person who is the account holder and responsible for payment of the qualifying contract/existing qualifying contract.
  - In the event that the qualifying contract is a Vodacom Business account and that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, then the prize will be awarded to the user of the mobile phone and not to the account holder.
  - Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this competition are not eligible to participate in this competition.
  - The prize is not transferable or exchangeable.
  - In the event of a dispute in regard to any aspect of the competition and/or the Terms and Conditions, Vodacom's decision will be final, and binding and no correspondence will be entered into.
  - Vodacom cannot guarantee that all eligible customers will receive this promotion.

The following grand prizes are up for grabs:

VodaBucks

Ten (10) winners will win 200 000 (Two Hundred Thousand)) VodaBucks. Participants are only eligible to win one prize per customer.
Ten (10) winners will win 100 000 (One Hundred Thousand) VodaBucks. Participants are only eligible to win one prize per customer.
Ten (10) winners will win 50 000 (Fifty Thousand) VodaBucks. Participants are only eligible to win one prize per customer.
Fuel vouchers
- Fuel for a year with Shell – Ten (10) Winners will receive a once-off fuel gift card valued at R12,000 (twelve thousand rand).
- The gift card may be redeemed against multiple transactions. After each purchase, a new WiCode will be issued, reflecting the updated remaining balance.
- Participants are only eligible to win one prize per customer.
- The gift card will be allocated to the relevant confirmed winners and communicated via SMS or WhatsApp to the mobile number provided during entry.
- The gift card is non‑transferable, not redeemable for cash, and subject to a validity period of twelve (12) months from the date of issue
Shopping for a Year
- Ten (10) Winners will receive a once-off shopping gift card valued at R12,000 (twelve thousand rand).
- The gift card may be redeemed against multiple transactions. After each purchase, a new WiCode will be issued, reflecting the updated remaining balance.
- Participants are only eligible to win one prize per customer. The gift card will be allocated to the relevant confirmed winners and communicated via SMS or WhatsApp to the mobile number provided during entry.
- The gift card is non‑transferable, not redeemable for cash, and subject to a validity period of twelve (12) months from the date of issue

Groceries for a Year
- Ten (10) Winners will receive a once-off grocery gift card valued at R12,000 (twelve thousand rand).
- The gift card may be redeemed against multiple transactions. After each purchase, a new WiCode will be issued, reflecting the updated remaining balance.
- Participants are only eligible to win one prize per customer. The gift card will be allocated to the relevant confirmed winners and communicated via SMS or WhatsApp to the mobile number provided during entry.
- The gift card is non‑transferable, not redeemable for cash, and subject to a validity period of twelve (12) months from the date of issue
The monthly Grand prize draws will take place on:
- Draw 1: 04 May 2026 (entries from 00:00:01 on 01 April 2026 to 23:59:59 on 30 April 2026)
- Draw 2: 01 June 2026 (entries from 00:00:01 on 01 May 2026 to 23:59:59 on 31 May 2026)
- Draw 3: 01 July 2026 (entries from 00:00:01 01 June 2026 to 23:59:59 on 30 June 2026)
- Draw 4: 01 August 2026 (entries 00:00:01 from 01 July 2026 to 23:59:59 on 31 July 2026)
- Draw 5: 01 September 2026 (entries 00:00:01 from 01 August 2026 to 23:59:59 on 31 August 2026)
- Draw 6: 01 October 2026 (entries 00:00:01 from 01 September 2026 to 23:59:59 on 30 August 2026)
General
All draws will be conducted using a random, computer-generated system
Vodacom will verify all provisional winners, including eligibility, identity, RICA status, qualifying bundle purchases, and, where applicable, driver’s licence and wallet verification.
If a provisional winner cannot be contacted, fails verification, declines the prize, or fails to meet fulfilment requirements, Vodacom reserves the right to conduct a redraw
Winners may be announced on Vodacom channels subject to consent.
In the event of system errors or interruptions affecting the draw process, Vodacom may repeat or rectify the draw to ensure fairness and compliance
Vodacom South Africa (Pty) LTD (Vodacom) reserves the right to suspend this feature / The VodaBucks Loyalty Programme for any reason, including but not limited to suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
Vodacom reserves the right to limit this feature in regions or areas where there is limited network capacity (high congestion), in order to maintain consistent quality of service.
Vodacom reserves the right to alter or terminate this the VodaBucks Loyalty Programme in order to prevent a catastrophic impact on the network.
While Vodacom will use its reasonable endeavours to provide this this feature, it does not commit to the uninterrupted supply thereof, due to potential capacity limitations on the network.
Vodacom reserves the right to suspend, cancel or convert this feature on reasonable notice.
Vodacom reserves the right to change and/or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.
Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (CPA).
Vodacom’s decision on any aspect of the promotion including the allocation of a reward will be final and binding and no correspondence will be entered into.
In the event of a dispute regarding any aspect of the Promotion and/or the terms and conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
Vodacom may refuse to issue the Reward if these terms and conditions have not been fulfilled, adhered to or if it detects any irregularities or fraudulent practices.
Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors, and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury.
Any and all claims made against Vodacom with regard to these terms and conditions and/or the VodaBucks Loyalty Programme shall be limited to direct damages only and, to the extent permitted by law, shall not exceed the total value of VodaBucks, rewards, prizes or other benefits allocated or awarded to the Customer in respect of the relevant transaction or event giving rise to the claim.
These terms shall be interpreted in terms of South African Law and the parties agree to the exclusive jurisdiction of the South Africa courts in settling any dispute arising.

Publication of winners’ details
- By participating in the Promotion, winners consent to the publication of their first name and general location for announcement and verification purposes, including publication on Vodacom’s Winners’ Wall and official Vodacom communication channels.
- .Vodacom may request additional consent from winners for the use of images, video recordings, or extended promotional material. A winner’s refusal to grant such additional consent shall not affect the awarding of the prize.
- Where applicable and subject to the consent provisions above, a winner’s name and general location may be displayed on Vodacom’s website, social media platforms, partner channels and in‑store promotional material.