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VodaBucks Rewards Programme

Terms and Conditions

The VodaBucks Loyalty Programme provides gives you a chance to win rewards that enhance your lifestyle.

All participants in the VodaBucks Loyalty Programme agree to be bound by the following Terms and Conditions:

General

  1. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide its consumers with reasonable prior written notice before implementing any such change.

Eligibility

  1. The VodaBucks Loyalty Programme is available to all Vodacom Prepaid, Hybrid and Contract consumers, including those who activate a new SIM card on, or port into, the Vodacom network during the promotional period.
  2. Vodacom Business end-users are also eligible to participate in the promotion. Any Vodacom Business end-user who participates in the promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder with whom it is employed by. The end-user shall also comply with all policies that he/she is subject to by virtue of their employment by the Vodacom Business account holder. Vodacom shall not engage in any dispute between the end-user and the Vodacom Business account holder, and where such dispute/s arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  3. Vodacom Business consumers purchasing any products or services by either adding to bill or via credit card are eligible for rewards.
  4. The following consumers are excluded from participating in the promotion:
  • All Machine-to-Machine (M2M)
  • EVB and EDB Packages
  • APN SIM cards
  • Community services SIMs / phone numbers
  • Bulk SMS applications
  • A non-customer SIM (an application that uses a SIM card to send SMSs in volumes not possible by a natural person)
  1. Vodacom reserves the right to disconnect and suspend the service of non-customer SIMs and non-compliant devices (as specified by the regulating body ICASA) that are being used on the Vodacom network for the purposes of the promotion.
  2. Vodacom protects participants’ personal information in accordance with the Protection of Personal Information Act.

Participation 

  1. To participate in the VodaBucks Loyalty Programme, you will need to opt in via one of the following channels:
  • My Vodacom App
  • VodaPay 2.0 App
  • USSD (by dialing *133#)
  • WhatsApp (082 009 8624)
  1. You are only required to opt in once in order to participate in the Vodacom Loyalty Programme.
  2. Consumers who opted in as part of previous Summer campaigns will not be required to opt-in again.
  3. You will be able to play the free Daily Unlock game, but will not be able to redeem prizes, earn VodaBucks or play Mega Unlock games until you have opted in to the VodaBucks Loyalty Programme.
  4. By opting into the promotion, you provide Vodacom with permission to monitor your behaviours in order to reward you with VodaBucks for goals completed and provide personalised offers. Vodacom protects your personal information under the Protection of Personal Information Act.
  5. You can opt out of the programme at any time via USSD, My Vodacom App, VodaPay 2.0 App, and WhatsApp.
  6. When opting out of the promotion, you:
  • Will no longer earn VodaBucks for completing goals
  • Will retain all VodaBucks collected as part of the promotion (but will not be able to use your VodaBucks in the VodaBucks Store or to play a Mega Unlock Games unless you are opted in)
  • Will retain all GSM and non-GSM rewards you’ve won through the promotion
  • Will still receive engagement communications regarding the promotion, unless you opt out of receiving SMSs for this promotion specifically
  1. You can only earn VodaBucks on goals that you have accepted.

Daily Unlock Games

  1. You get one free Daily Unlock game every day that you can play to stand chance to win your share of prizes.
  2. You get a 2nd free Daily Unlock game on the My Vodacom App every day.
  1. You get a 3rd free Daily Unlock  game on the VodaPay 2.0 every day.
  1. You will receive an SMS notification when your prize is allocated successfully.
  2. Playing free Daily Unlock games are zero-rated on USSD, the My Vodacom App and the VodaPay 2.0 App, no data charges will apply.
  3. Data usage for playing free Daily Unlock games on WhatsApp will not be zero-rated, standard data charges will apply.
  4. Free Daily Unlock games expire at the end of each day (23:59 on day of allocation) if not played. They will not accumulate.

Upsize Your Prize

  1. You will be offered the ability to upsize some of your prizes by adding a personalized bundle at a discounted price.
  2. Your prize will be allocated, regardless of whether you choose to upsize your prize or not.

Earning VodaBucks

  1. Prepaid consumers will earn VodaBucks on every voice, data or integrated bundle purchased from Vodacom.
    1. Allocation of VodaBucks will be on 1st purchases as such conversion or transfer of airtime to bundles will not see any allocation since the allocation will be on the airtime recharge
    2. Integrated bundles and data purchases will see allocation of VodaBucks
    3. Prepaid consumers will earn VodaBucks instantly as they recharge
    4. Earn on other behaviours will see all VodaBucks being allocated no later than 72 hours to accommodate non-real time allocations as well as for instances where we allow payment to reflect accordingly.
  2. Postpaid consumers will earn VodaBucks on the successful payment of their monthly bill to the amount of 1 VodaBuck for every R10 of money successfully collected from the monthly bill
    • The bill settlement referenced above is on mobile spend
    • VodaBucks allocation for postpaid consumers will happen once a month upon successful bill payment.
    • Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate account - only mobile spend will see allocation of VodaBucks
    • All credit/debit card purchases will be allocated instantly
    • In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly
    • All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement
    • Postpaid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement
  1. Hybrid consumers will earn VodaBucks on any direct purchases through credit and debit cards and other non-traditional means of consuming core products and services (behaviours)
  • The bill settlement referenced above is on mobile spend
  • VodaBucks allocation for Hybrid consumers will happen once a month upon successful bill payment on the in bundle usage and instantly on all out of bundle purchases paid via credit/debit card.
  • Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate account - only mobile spend will see allocation of VodaBucks
  • All credit/debit card purchases will be allocated instantly
  • In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly
  • All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement
  • Hybrid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement
  1. Earning on behavioural (non-transactional) goals will be allocated instantly for Postpaid & Hybrid consumers, barring any system delays all behavioural allocation will happen within 72 hours.
  2. Every customer (Prepaid, Hybrid and Contract) participating in the programme will receive personalized goals to complete to earn VodaBucks. The terms of the goals presented to consumers will be clearly defined, including the expiry date and the amount of VodaBucks to be earned.
  3. You can add one additional personalized goal. You will need to complete this goal or wait for it to expire before you can add another personalized goal.
  4. Once you have completed your personalized goal to earn VodaBucks, another goal will be unlocked that you can perform in order to earn more VodaBucks.
  5. Earned VodaBucks will not expire and will accumulate and be available for use until the end of the promotion.
  6. You will receive VodaBucks on the MSISDN that you used to perform the goal (Master accounts will not receive VodaBucks earned by child accounts).
  7. VodaBucks cannot be transferred to another customer.
  8. VodaBucks cannot be redeemed for cash, airtime or any other Vodacom products, services or rewards (with the exception of spending it in the VodaBucks Store on the My Vodacom App).
  9. Consumers can access their VodaBucks balance and use their VodaBucks to play Unlock games via any of the participating channels, regardless of which channel the VodaBucks were earned through.
  10. For certain goals, VodaBucks will be allocated in real-time, immediately after a qualifying goal was completed where possible.
  11. For certain goals, VodaBucks will be not allocated in real-time, this will be indicated to you where applicable.
  12. You need to bank newly-earned VodaBucks through the"VodaBucks Banking" feature on a monthly basis, on the last day of every week.
  • Only "Banked VodaBucks" may be used to transact within the different allowed store offers.
  • The Vodacom Loyalty cycle runs from Saturday-Friday and consumers can Bank their Bucks as often as they like during the week. Consumers are to ensure that they bank what they have earned in the weekly cycle before the Friday midnight cut-off. After this, any unbanked bucks expire.
  1. Consumers will be notified as reminder to bank their unbanked VodaBucks in time. Clear and concise notifications will be sent to consumers 7 days prior to the expiration of VodaBucks through:
    • Outbound SMS,
    • App notifications
    • VodaBucks portal available on USSD
    • The Vodacom App.
  • VodaBucks will be valid for a period of twelve (12) full months from the banking event. This means that VodaBucks will be accumulated for a period of 12 months before the initial banked VodaBucks expires.
  • Consumers will be notified before the expiry of their banked VodaBucks. Clear and concise notifications will be made to consumers 7 days prior to the reset for them to bank their VodaBucks through:
    • Outbound SMS,
    • App notifications and through the
    • VodaBucks portal available on USSD and on the
    • My Vodacom App
    • VodaBucks Store banner.
  1. You will be able to view your VodaBucks balance via the following channels:
  • USSD (*133#)
  • Vodacom Online (My Vodacom App, VodaPay 2.0, portal and mobisite)
  • Whatsapp (082 009 8624)
  1. You will retain your VodaBucks when you migrate to a different price plan, but you will need to opt back into the promotion in order to access, use or earn more VodaBucks.
  2. When migrating to a different price plan, you will be opted out of the promotion and you:
    • Will no longer earn VodaBucks for completing goals
    • Will retain all VodaBucks collected as part of the promotion (but will not be able to use your VodaBucks in the VodaBucks Store or to play a Mega Unlock Game unless you opt back in)
    • Will retain all GSM and non-GSM rewards you’ve won through the promotion
    • Will retain any entries you have for the Grand Prize draw
    • Will still receive engagement communications regarding the promotion, unless you opt out of receiving SMSs for this promotion specifically
  3. When you add a new Red Price Plan to their account on a Master Account level, the VodaBucks allocation will go the Master Account Holder after bill payment, and not to the end user(s).

Mega Unlock Games

  1. You can use your VodaBucks to play a Mega Unlock Game to stand a chance to win a prize.
  2. You can play up to 15 Mega Unlock Games using your VodaBucks per day.
  3. Each Mega Unlock game costs 5 VodaBucks. Vodacom reserves the right to change the number of VodaBucks required to play a Mega Unlock Games during the campaign period.

Rewards and Prizes

  1. You stand a chance to win prizes in the following categories:
  • Free data, voice and integrated bundles
  • Discounts on data, voice and integrated bundles
  • Content-specific bundles and Vodacom Tickets
  • Discounts on Vodacom products and services
  • Cash Prizes
  • Electronics and gadgets
  • Fashion, footwear and accessories
  • Cosmetics, skincare and haircare
  • Wellbeing and fitness
  • Sport & outdoor gear
  • Homeware and household
  • Food and groceries
  • Travel and experiences
  • Luggage and bags
  • VodaBucks to use on a Mega Unlock or in the VodaBucks Store

Prizes include vouchers, discounted offers and conditional-spend offers.

Vouchers are sent via SMS directly to the participating cellphone number and therefore won’t be delivered to a physical address.

Vouchers cannot be transferred or redeemed for cash and they expire after a certain period of time which will be communicated via SMS. In addition to this, Vodacom reserves the right to terminate or expire vouchers at any time and at their own discretion.

If there are any issues regarding a coupon not being received, please call Customer Care on 082 135. Once the issue has been confirmed, you will receive your correct coupon within the seven (7) working days. Many of the rewards that are up for grabs in the Unlock promotion are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct queries or complaints to these partners accordingly. Redemption of vouchers will be governed by the terms related to the specific offer and/or partner.

Vodacom Rewards

  • Vodacom 4U Store Voucher

https://vodacom4u.co.za/terms-and-conditions/

  • VodaPay Cash Prize

https://www.vodacom.co.za/vodacom/terms/vodapay-platform

Voice, data and social media data bundle rewards

Voice, SMS and data bundle rewards will be allocated immediately to Prepaid, Postpaid and Hybrid consumers.

Bundles will be available to use from allocation (within any specified usage period) and will expire as per the bundle’s validity period.

Unused reward bundles will expire and there will be no carry over or refund, with the exception of data bundles where applicable (as per existing rules regarding data bundle rollover).

Reward bundles cannot be transferred to other consumers, with the exception of data bundles where applicable (as per existing rules regarding data bundle transfer).

Any usage that falls outside the specified usage period or after the bundle is depleted, will be billed at the customer’s applicable price plan rates.

Vodacom voice minute bundles will specify usage, whether for Vodacom to Vodacom (VC-VC) calls or calls to any South African Network (Any Network).

The following call types are excluded from the Vodacom voice minute bundles:

  • Conference and video calls to other networks;
  • Call Sponsor: International & roaming calls, Premium rated calls;
  • Value Added Service (VAS) Calls;
  • Call Forwarding;
  • Directory Enquiry;
  • Reconnect Calls Reverse Charge calls General Through Connect (to other networks), Service calls;
  • Message forwarding.

Vodacom SMS reward bundles can be used for sending SMS to national destinations including “SMS to email” but cannot be sent to international or premium rated numbers or services. One (1) SMS is equivalent to 160 characters, including spaces.

Data sessions initiated within the specified usage period but terminated outside of the period will deplete from the data reward bundle until the last minute of the stated bundle validity period and the remainder of the session will be billed from an existing active data bundle or at the specified out-of-bundle rate applicable to the customer’s price plan.

Prepaid and Hybrid consumers converting to Postpaid price plans or vice versa will not be able to retain their allocated voice minutes, data or SMS reward bundles once the conversion is successfully completed.

Social media bundles must be used on the specified sites (Facebook, YouTube) in the specified time period for the specified validity period. Usage on these sites outside of these rules will incur costs.

VodaBucks Store

  1. All consumers can use their VodaBucks to purchase from an online store within the Unlock menu on the My Vodacom App.
  2. Consumers will be able to purchase products and services through a variety of different payment methods:
    • Credit card payments,
    • add-to-bill
    • airtime (on GSM purchases only),
    • Airtime Advance
    • VodaBucks, as well as the

Should you wish to return a product for reasons other than out-of-box failures, please email [email protected] to log the return. The item will be collected from you and it will be determined whether the item is in a suitable condition to be replaced/refunded.

Grand Prize Draws

  1. When you play a daily Unlock or a Mega Unlock game, you stand a chance to win entries into the Grand Prize Draws. This competition runs from 00h01 (one minute past midnight) on the 1st April 2022 ("start date"). The duration of the competition may be changed at the discretion of Vodacom.

    Customers may be entered into the draw multiple times. All customers who have been entered into the Grand Prize Draws, will be eligible to win a Grand Prize/s, unless he/she does not meet the qualifying criteria stipulated below (see Eligibility for Grand Prizes).

    In this case, or if a winner cannot accept the prize for any reason whatsoever, the prize will be awarded to the next selected qualifying entrant.

    Vodacom will then use all reasonable efforts to contact the winners telephonically (between the working hours of 08h00 and 17h00), on the cell phone numbers used to participate in the competition. Vodacom will attempt to contact the winners for a period of three (3) working days after the draw date and subsequent verification of eligibility (based on the abovementioned exceptions). Should a participant not be available on the contact number during the timeframe stipulated, or should the participant reject, forfeit or decline acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next selected qualifying entrant or carry over the prize to the next month.

    The claim for the prize will be subject to security and validation, failing which, the winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant. Vodacom reserves the right to withhold the reward until it is satisfied that the claim is valid. Vodacom may also refuse to award the prize if these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify that they are rejected.
  2. Publication of winner's details

    Winners will be asked to consent in writing (or telephonically) to their image and/or likeness being used and published by Vodacom in connection with the competition for a period of twelve (12) months after they have been announced as winners. The winner may decline the use of their image and/or likeness by Vodacom.

    If they agree to have their details published, the winner's name and location may be displayed on the Vodacom website, Vodacom social media channels, Vodacom partner channels and/or on screens and in-store TVs within Vodacom-approved sales channels.
  3. Eligibility for Grand Prizes

    In order to be eligible for a Grand Prize, participants are required to:

Be in possession of a valid South African ID or valid permanent residence permit valid for a period exceeding 12 (twelve) months for the Republic of South Africa and valid at the end date of the competition.

The selected winners must be able to identify themselves (in a manner determined by Vodacom) as the qualifying entrants to the competition and have to comply with the required validation procedure in order to claim the prize.

The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts (held with Vodacom) being in arrears.

In the event that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, the prize will be awarded to the person who is the account holder and responsible for payment of the qualifying contract/existing qualifying contract.

In the event that the qualifying contract is a Vodacom Business account and that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, then the prize will be awarded to the user of the mobile phone and not to the account holder.

Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this competition are not eligible to participate in this competition.

The prize is not transferable or exchangeable.

In the event of a dispute in regard to any aspect of the competition and/or the Terms and Conditions, Vodacom's decision will be final and binding and no correspondence will be entered into.

The following Grand Prizes are up for grabs:

  • Five (5) customers will each win a cash prize worth R100 000 (one hundred thousand Rand). Participants are only eligible for one cash prize per winning customer.
  • Five (5) customers will each win a Honda ACE 125 scooter. The scooter is not transferable and cannot be exchanged for cash.
  • Twenty (20) customers will win each win five thousand (5000) VodaBucks.
  • Twenty (20) customers will each win data for a year (20GB of data per month for 12 months). Participants are only eligible for one prize per winning customer.
  • Two (2) customers will each win double tickets to 5* Kandima Maldives Experience from for use between June and September 2022. The prize includes return flights and all-inclusive meal plan; buffet breakfast, lunch and supper at the main restaurant Winners will also have access to non-motorised watersports, the kids club and evening entertainment.
  • Twenty two (22) customers will win one of the below electronic devices:
    • Huawei P40 Lite 5G Midnight Black (AG)
    • Samsung Z Flip3 5G Black 256GB
    • Samsung Galaxy S21 Ultra 5G Black 256GB
    • HP 15 Celeron Notebooks
    • 2-inch iPad Wi-Fi + Cellular 32GB (Space Grey 8th Gen)
    • Samsung Galaxy Tab A7 Lte 10.4" Dark Grey
    • Apple iPhone 12 (256GB Purple)
  • Fuel and Shopping Vouchers
    • One (1) customer will win bp fuel for a year, to the value of R15000 (fifteen thousand Rand)*
    • Four (4) customers will each win Pick n Pay groceries for a year, to the value of R12000 (twelve thousand Rand).

*https://www.bp.com/en_za/south-africa/home/products-and-services/strategic-partners/loyalty12.html

  1. The next Grand Prize draw will take place on:
     

1 June 2022 (entries from 00:00:01 on 1 May 2022 to 23:59:59 on 31 May 2022).

All pictures and images of products and/or rewards displayed are for illustrative purposes only. Details of a reward are stipulated in the description. Any additional items or features included in the product image are not included.