VodaBucks Rewards Programme

Terms and Conditions

The VodaBucks Loyalty Programme provides you with a chance to win rewards that enhance your lifestyle.

All participants in the VodaBucks Loyalty Programme agree to be bound by the following Terms and Conditions:

General

  1. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide its consumers with reasonable prior written notice before implementing any such change.

Eligibility

  1. The VodaBucks Loyalty Programme is available to all Vodacom Prepaid, Hybrid and Contract consumers, including those who activate a new SIM card on, or port into, the Vodacom network during the promotional period.
  2. Vodacom Business end-users are also eligible to participate in the promotion. Any Vodacom Business end-user who participates in the promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder with whom it is employed by. The end-user shall also comply with all policies that he/she is subject to by virtue of their employment by the Vodacom Business account holder. Vodacom shall not engage in any dispute between the end-user and the Vodacom Business account holder, and where such dispute/s arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  3. Vodacom Business consumers purchasing any products or services by either adding to bill or via credit card are eligible for rewards.
  4. The following consumers are excluded from participating in the promotion:
  • All Machine-to-Machine (M2M)
  • EVB and EDB Packages
  • APN SIM cards
  • Community services SIMs / phone numbers
  • Bulk SMS applications
  • A non-customer SIM (an application that uses a SIM card to send SMSs in volumes not possible by a natural person)
  1. Vodacom reserves the right to disconnect and suspend the service of non-customer SIMs and non-compliant devices (as specified by the regulating body ICASA) that are being used on the Vodacom network for the purposes of the promotion.
  2. Vodacom protects participants’ personal information in accordance with the Protection of Personal Information Act.

Participation 

  1. To participate in the VodaBucks Loyalty Programme, you will need to opt in via one of the following channels:
  • My Vodacom App
  • VodaPay App
  • USSD (by dialling *133#)
  1. You are only required to opt in once in order to participate in the Vodacom Loyalty Programme.
  2. Consumers who opted in as part of previous Summer campaigns will not be required to opt-in again.
  3. You will be able to play the free Daily Unlock game, but will not be able to redeem prizes, earn VodaBucks or play Mega Unlock games until you have opted in to the VodaBucks Loyalty Programme. By opting into the promotion, you provide Vodacom with permission to monitor your behaviours in order to reward you with VodaBucks for goals completed and provide personalised offers. Vodacom protects your personal information under the Protection of Personal Information Act.
  4. You can opt out of the programme at any time via USSD, My Vodacom App and the VodaPay App
  5. When opting out of the promotion, you:
  • Will no longer earn VodaBucks for completing goals
  • Will retain all VodaBucks collected as part of the promotion (but will not be able to use your VodaBucks in the VodaBucks Store or to play a Mega Unlock Games unless you are opted in)
  • Will retain all rewards you’ve won through the promotion
  • Will still receive engagement communications regarding the promotion, unless you opt out of receiving SMSs for this promotion specifically
  1. You can only earn VodaBucks on goals that you have accepted.

Daily Unlock Games

  1. You get one free Daily Unlock game on USSD every day that you can play to stand chance to win your share of prizes.
  2. You get two free Daily Unlock games on the My Vodacom App every day.
  3. You get three free Daily Unlock games on the VodaPay App every day.
  4. You will receive an SMS notification when your prize is allocated successfully.
  5. Playing free Daily Unlock games is zero-rated on USSD, the My Vodacom App and the VodaPay App, no data charges will apply.
  6. Free Daily Unlock games expire at the end of each day (23:59 on day of allocation) if not played. They will not accumulate.
  7. Daily Unlock Games are games of chance and not determined by skill.
  8. To play a daily free Unlock Summer game, you will be required to:
  • Complete a visual game if you’re playing on VodaPay and the My Vodacom App.
  • Select the “Play” with the Daily Unlock menu option if you are playing on USSD.
  1. When playing a Free Daily Unlock Game, you stand a non-guaranteed chance to win prizes, including but not limited to:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Discounted/ free digital content subscriptions.
  • Content-specific bundles and Vodacom Tickets
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • VodaBucks
  • Discounts on Vodacom products and services
  • Grand prize draw entries: (**For more details, please refer to clause 149 below)
    • Cash into VodaPay wallet
    • VodaBucks
    • Data
    • Airtime
    • Electronic devices
    • Fuel vouchers
    • Grocery voucher

Daily Paid Unlock Games

  1. You can purchase a daily unlock at the cost of one (1) VodaBuck after you have depleted your free daily unlock games. Vodacom reserves the right to change the number of VodaBucks required to play a Daily Unlock Games during the Promotion period.
  2. You can purchase a maximum of five (5) Daily Unlock Games every day.
  3. When playing a Paid Daily Unlock Game, you stand a non-guaranteed chance to win prizes, including but not limited to:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Discounted/ free digital content subscriptions
  • Content-specific bundles and Vodacom Tickets
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • VodaBucks
  • Discounts on Vodacom products and services
  • Grand prize draw entries to stand a chance to win: (**For more details, please refer to clause 149 below)
    • Cash into VodaPay wallet
    • VodaBucks
    • Data
    • Airtime
    • Electronic devices
    • Fuel vouchers
    • Grocery vouchers

Mega Unlock Games

  1. You can use your VodaBucks to play a Mega Unlock Game to stand a chance win a prize.
  2. You can play up to fifteen (15) Mega Unlock Games using your VodaBucks per day.
  3. Each Mega Unlock game costs five (5) VodaBucks. Vodacom reserves the right to change the number of VodaBucks required to play a Mega Unlock Games during the campaign period.
  4. When playing a Mega Unlock Game, you stand a non-guaranteed chance to win prizes, including but not limited to:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Discounted/ free digital content subscriptions
  • Content-specific bundles and Vodacom Tickets
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • VodaBucks
  • Discounts on Vodacom products and services
  • Grand prize draw entries to stand a chance to win: (**For more details, please refer to clause 149 below)
    • Cash into VodaPay wallet
    • VodaBucks
    • Data
    • Airtime
    • Electronic devices
    • Fuel vouchers
    • Grocery vouchers
  1. To play a Mega Unlock Summer game, you will be required to:
  • Complete a visual game if you’re playing on VodaPay and the My Vodacom App.
  • Select the “Play” with the Daily Unlock menu option if you are playing on USSD.

Upsize Your Prize

  1. You will be offered the ability to upsize some of your prizes by adding a personalized product.
  2. The Upsize service will be available for purchase to all Vodacom subscribers (Prepaid, Top Up and Postpaid customers)
  3. Your prize will be allocated, regardless of whether you choose to upsize your prize or not.
  4. The Upsize Service will randomly be presented to customers within their Unlock Summer journeys. Please note that the circumstances under which a customer is presented with an Upsize will be determined by an automated engine and customers will not presented with a Upsize in every instance.
  5. All prices of Upsizes are inclusive of VAT.

Earning VodaBucks

  1. Prepaid consumers will earn VodaBucks on every voice, data or integrated bundle purchased from Vodacom. Allocation
  • Allocation of VodaBucks will be on 1st purchase of voice, data or integrated bundles.
  1. Prepaid consumers will earn VodaBucks instantly as they recharge
  2. Certain goals will see all VodaBucks being allocated no later than 72 hours to accommodate non-real time allocations as well as for instances where we allow payment to reflect accordingly.
  3. Postpaid consumers will earn VodaBucks on the successful payment of their monthly bill to the amount of 1 VodaBuck for every R10 of money successfully collected from the monthly bill
  • The bill settlement referenced above is on mobile spend
  • VodaBucks allocation for Postpaid consumers will happen once a month upon successful bill payment.
  • Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate account - only mobile spend will see allocation of VodaBucks
  • All credit/debit card purchases will be allocated instantly
  • In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly
  • All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement
  • Postpaid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement
  1. Hybrid consumers will earn VodaBucks on any direct purchases through credit and debit cards and other non-traditional means of consuming core products and services (behaviours)
  • VodaBucks allocation for Hybrid consumers will happen once a month upon successful bill payment on the in-bundle usage and instantly on all out of bundle purchases paid via credit/debit card.
  • Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate account - only mobile spend will see allocation of VodaBucks
  • All credit/debit card purchases will be allocated instantly
  • In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly
  • All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement
  • Hybrid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement
  1. Earning on personalized goals will be allocated instantly for Postpaid & Hybrid consumers, barring any system delays all VodaBucks allocations will happen within 72 hours.
  2. Every customer (Prepaid, Hybrid and Contract) participating in the programme will receive personalized goals to complete to earn VodaBucks. The terms of the goals presented to consumers will be clearly defined, including the expiry date and the amount of VodaBucks to be earned.
  3. You can add one additional personalized goal. You will need to complete this goal or wait for it to expire before you can add another personalized goal.
  4. Once you have completed your personalized goal to earn VodaBucks, another goal will be unlocked that you can perform in order to earn more VodaBucks.
  5. Earned VodaBucks will not expire and will accumulate and be available for use until the end of the promotion.
  6. You will receive VodaBucks on the MSISDN that you used to perform the goal (Master accounts will not receive VodaBucks earned by child accounts).
  7. You can share VodaBucks on these participating channels:
  • USSD (*133#)
  • VodaPay
  1. You can share VodaBucks with all Vodacom customers (Prepaid, Top Up and Postpaid).
  2. You can only share VodaBucks with a recipient that has opted into Unlock Summer or the VodaBucks Rewards Programme (https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme ).
  3. You cannot share VodaBucks with a non-Vodacom customer.
  4. You can share a minimum of five (5) VodaBucks and a maximum of one thousand (1000) VodaBucks daily to another customer. Vodacom reserves the right to change the number of VodaBucks that are shareable during the promotional period.
  5. You need to have a minimum value of five (5) VodaBucks in your wallet to proceed with sharing.
  6. Once you have shared VodaBucks, you will receive SMS confirmation, the recipient will also receive SMS confirmation on the number of VodaBucks shared as well as the cell phone number of the donor.
  7. Both the VodaBucks Donor and the VodaBucks recipient need to be opted into Unlock Summer and have a VodaBucks wallet to send and receive VodaBucks.
  8. You can share VodaBucks with other customers on the Vodacom network (Prepaid, Top Up and Postpaid).
  9. You cannot share or receive VodaBucks if your VodaBucks wallet has been locked. You will be able to engage with sharing once your VodaBucks wallet has been unlocked. If your cell phone has been locked for VodaBucks transactions, contact Vodacom Forensic Services on 082 135 or 011 546 1530 (08h00 to 17h00) to unlock your cell phone.
  10. VodaBucks can only be shared twice a day.
  11. If you have received VodaBucks from a donor, they will be visible in your VodaBucks wallet, they do not need to be banked.
  12. You can only receive a maximum of ten thousand (10 000) VodaBucks a day.
  13. Once you have elected to share VodaBucks and the sharing has been completed successfully, you cannot get the VodaBucks back.
  14. All VodaBucks shared from the 20th of March 2024 will expire 28 days from the shared date.
  15. You will be able to link cell phone numbers to transfer VodaBucks or data to and have the capability to de-link the cell phone numbers
  16. VodaBucks cannot be redeemed for cash, airtime or any other Vodacom products, services or rewards (with the exception of specific open market bundles or spending it in the VodaBucks Store on the My Vodacom App/VodaPay App).
  17. Consumers can access their VodaBucks balance and use their VodaBucks to play Unlock games via any of the participating channels, regardless of which channel the VodaBucks were earned through.
  18. For certain goals, VodaBucks will be allocated in real-time, immediately after a qualifying goal was completed where possible.
  19. For certain goals, VodaBucks will be not allocated in real-time, this will be indicated to you where applicable.
  20. You need to bank newly earned VodaBucks through the"VodaBucks Banking" feature on a monthly basis, on the last day of every week.
  • Only "Banked VodaBucks" may be used to transact within the different allowed store offers.
  • The Vodacom Loyalty cycle runs from Saturday-Friday and consumers can Bank their Bucks as often as they like during the week. Consumers are to ensure that they bank what they have earned in the weekly cycle before the Friday midnight cut-off. After this, any unbanked bucks expire.
  1. Consumers will be reminded to bank their unbanked VodaBucks in time. Clear and concise notifications will be sent to consumers prior to the expiration of VodaBucks through:
  • Outbound SMS,
  • App notifications
  • VodaBucks portal available on USSD
  • The Vodacom App
  • VodaPay App
  1. VodaBucks will be valid for a period of twelve (12) full months from the banking event. This means that VodaBucks will be accumulated for a period of 12 months before the initial banked VodaBucks expires.
  2. Consumers will be notified before the expiry of their banked VodaBucks. Clear and concise notifications will be made to consumers prior to the reset for them to bank their VodaBucks through:
  • Outbound SMS
  • App notifications
  • VodaBucks portal available on USSD
  • My Vodacom App
  • VodaBucks Store banner.
  • VodaPay
  1. You will be able to view your VodaBucks balance via the following channels:
  • USSD (*133#)
  • Vodacom Online (My Vodacom App, VodaPay, portal and mobisite)
  1. You will retain your VodaBucks when you migrate to a different price plan, but you will need to opt back into the promotion in order to access, use or earn more VodaBucks.
  2. When migrating to a different price plan, you will be opted out of the promotion and you:
  • Will no longer earn VodaBucks for completing goals.
  • Will retain all VodaBucks collected as part of the promotion (but will not be able to use your VodaBucks in the VodaBucks Store or to play a Mega Unlock Game unless you opt back in)
  • Will retain all rewards you’ve won through the promotion.
  • Will retain any entries you have for the Grand Prize draw.
  • Will still receive engagement communications regarding the promotion, unless you opt out of receiving SMSs for this promotion specifically.
  1. When you add a new Red Price Plan to your account on a Master Account level, the VodaBucks allocation will go the Master Account Holder after bill payment, and not to the end user(s).

Rewards and Prizes

  1. All pictures and images of products and/or rewards displayed are for illustrative purposes only. Details of a reward are stipulated in the description. Any additional items or features included in the product image are not included.
  2. You stand a chance to win prizes in the following categories:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Discounted/ free digital content subscriptions
  • Content-specific bundles and Vodacom Tickets
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • VodaBucks
  • Discounts on Vodacom products and services
  • Grand prize draw entries:
    • Cash into VodaPay wallet
    • VodaBucks
    • Data
    • Airtime
    • Electronic devices
    • Fuel vouchers
    • Grocery voucher
  1. Prizes include vouchers, discounted offers and conditional-spend offers.
  2. Vouchers are sent via SMS directly to the participating cell phone number and therefore won’t be delivered to a physical address.
  3. Vouchers cannot be transferred or redeemed for cash and they expire after a certain period of time which will be communicated via SMS. In addition to this, Vodacom reserves the right to terminate or expire vouchers at any time and at their own discretion.
  4. If there are any issues regarding a coupon not being received, please call Customer Care on 082 135. Once the issue has been resolved, you will receive your correct coupon within the seven (7) working days. Many of the rewards that are up for grabs in the Unlock promotion are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct queries or complaints to these partners accordingly. Redemption of vouchers will be governed by the terms related to the specific offer and/or partner.

Specific Terms and Conditions for strategic partners and/or retailers:

  1. Terms and conditions: Flook - https://www.flook.co.za/terms-and-conditions

Note that all purchases relating to merchandise provided by Flook (various lifestyle offers including fashion brands, experiences and travel offers) will be loaded in the VodaBucks Store as a coupon and will therefore not attract or have a delivery fee. Once you have completed your purchase, you will immediately receive an SMS notification from VodaBucks Store and/or Vodacom with a link that you will use to get your items delivered through Flook's website. At this point, a delivery fee will be required. Please take note that the delivery fee will only be applicable once you conclude your purchase on the partner website.

VodaBucks Store, Daily & Mega Unlock Partner Terms and Conditions

  1. Terms and conditions: KAUAI - https://kauai.co.za/terms-privacy/
  2. Terms and conditions: FlightSite - https://travel.flightsite.co.za/terms-and-conditions/
  3. Terms and conditions: Nando's - https://www.nandos.co.za/terms-of-service
  4. Terms and conditions:

Netflorist  - https://www.netflorist.co.za/Terms_and_Conditions.htm

  1. Terms and conditions: NuMetro - https://numetro.co.za/terms-and-conditions/
  2. Terms and conditions: Pick n Pay - https://www.pnp.co.za/terms-and-conditions
  3. Terms and conditions: PUMA - https://za.puma.com/terms-and-conditions.html
  4. Terms and conditions: Upskillist - Terms | upskillist
  5. Terms and conditions: Sorbet - https://www.sorbet.co.za/terms-conditions/
  6. Terms and conditions: Steers - https://steers.co.za/terms-and-conditions
  7. Terms and conditions: Sweep South - https://sweepsouth.com/terms/
  8. Terms and conditions:

Uber- https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=south-africa&lang=en

  1. Terms and Conditions: Burger King
  2. Terms and Conditions – Krispy Kreme South Africa (krispykremesa.com)
  3. Terms and Conditions: Legal - Hungry Lion
  4. Terms & Conditions | Milky Lane South Africa
  5. Terms and Conditions: Spur Legal | Learn About Our Privacy Policy South Africa | Spur Steak Ranches
  6. Terms and Conditions: co.za.
  • Conditional Offers have a MAXIMUM of one code per basket and customer
    1. Terms and conditions: wiGroup (Fulfilment Partner):

https://www.wigroupinternational.com/terms-and-conditions

  1. Please note: the following partners will only allow redemption of a maximum of 4 codes per customer, per day:
  • Hungry Lion
  • Debonairs
  • Nando’s
  • Kauai
  • Pick n Pay
  • Netflorist
  • Bounce
  • Sportsmans Warehouse
  • Burger King
  • Milky Lane
  • Fishaways
  • Krispy Kreme
  • Vodacom Shop
  • Loot
  • Milky Lane
  • Steers
  • Spur
  • Vodacom 4U
  1. Vodacom 4U Store Voucher -https://vodacom4u.co.za/terms-and-conditions/
  2. VodaPay Cash Prize - https://www.vodacom.co.za/vodacom/terms/vodapay-platform

Voice, data and social media data bundle rewards

  1. Voice, SMS and data bundle rewards will be allocated immediately to Prepaid, Postpaid and Hybrid consumers.
  2. Bundles will be available to use from allocation and will expire as per the bundle’s validity period.
  3. Unused reward bundles will expire and there will be no carry over or refund, with the exception of data bundles where applicable.
  4. Reward bundles cannot be transferred to other consumers, with the exception of data bundles where applicable:

https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer.

  1. Any usage that falls outside the specified usage period or after the bundle is depleted, will be billed at the customer’s applicable price plan rates.
  2. Vodacom voice minute bundles will specify usage, whether for Vodacom to Vodacom (VC-VC) calls or calls to any South African Network (Any Network).
  3. The following call types are excluded from the Vodacom voice minute bundles:
  • Conference and video calls to other networks;
  • Call Sponsor: International & roaming calls, Premium rated calls;
  • Value Added Service (VAS) Calls;
  • Call Forwarding;
  • Directory Enquiry;
  • Reconnect Calls Reverse Charge calls General Through Connect (to other networks), Service calls;
  • Message forwarding.
  1. Vodacom SMS reward bundles can be used for sending SMS to national destinations including “SMS to email” but cannot be sent to international or premium rated numbers or services. One (1) SMS is equivalent to 160 characters, including spaces.
  2. Data sessions initiated within the specified usage period but terminated outside of the period will deplete from the data reward bundle until the last minute of the stated bundle validity period and the remainder of the session will be billed from an existing active data bundle or at the specified out-of-bundle rate applicable to the customer’s price plan.
  3. Prepaid and Hybrid consumers converting to Postpaid price plans or vice versa will not be able to retain their allocated voice minutes, data or SMS reward bundles once the conversion is successfully completed.
  4. Social media bundles must be used on the specified sites (Facebook, YouTube) in the specified time period for the specified validity period. Usage on these sites outside of these rules will incur costs.

VodaBucks Store

  1. You can purchase goods and services with your VodaBucks through the VodaBucks Store. Joining the VodaBucks Rewards Programme means you will earn VodaBucks when using our qualifying Vodacom services. Once you Bank your Bucks, you can then spend them on a range of rewards in the VodaBucks Store. Rewards in the VodaBucks Store include:
  • Airtime and data bundles
  • Home (household) rewards
  • Food and grocery rewards
  • Fashion rewards
  • Lifestyle rewards
  • Travel rewards
  • Electronics
  • Appliances
  • ... and MORE
  1. Accessing the VodaBucks Store is easy, just go to the My Vodacom App or the VodaPay Appwithin the VodaBucks Rewards Programme menu.

Redemption rate of VodaBucks

  1. You will be able to redeem VodaBucks on selected items in the VodaBucks Store at a redemption rate set in line with the VodaBucks Rewards Programme rules as set by Vodacom at its discretion.

VodaBucks Store merchandise and stock

  1. The items sold in the VodaBucks Store include physical goods and coupons (which expire after a certain period of time which will be communicated to you via SMS).
  2. Items available for purchase in the VodaBucks Store are subject to availability and offerings are subject to change. If you purchase/order an item that is not in stock (and no replacement is possible), we will inform you within seven (7) working days and you will receive a full refund.
  3. Items available through the VodaBucks Store are detailed in the product description. Any additional items or features included in the product image are not included in the purchase. Once you have made a purchase, you will receive a notification SMS which will say which of our strategic partners will fulfil the order.
  4. Most items offered in the VodaBucks Store are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct any product queries or complaints to our partners accordingly.

Order Delivery

  1. VodaBucks Store delivers within the borders of South Africa.

Delivery timelines and information

  1. Deliveries take place weekdays (Monday to Friday), between 08h00 and 17h00.
  2. Items will be delivered within ten (10) working days. However, an exact date or time of delivery cannot be guaranteed and VodaBucks Store and/or Vodacom will not be held liable for any costs related to late delivery.

VodaBucks purchases

  1. All consumers can use their VodaBucks to purchase from the online store within the Unlock menu on the My Vodacom App.
  2. You are able to purchase products and services through different payment methods. In the VodaBucks Store, payment methods include:
  • Credit card payments;
  • Airtime (on bundle related purchases only)
  • VodaBucks only; and/or
  • Combination of VodaBucks plus credit/cheque card
  1. Partial payments are allowed within the VodaBucks Store but will be governed in line with the VodaBucks Rewards Programme rules (i.e. payment options of products and services within the VodaBucks Store remain at the discretion of Vodacom, with the only universal payment option being VodaBucks):
  • VodaBucks combination with cash/credit or cheque payment will always be presented
  • You cannot decide the VodaBucks and cash combination you want to opt for, this will always be predefined in line with the rules of the rewards program

Refunds

  1. Items purchased through the VodaBucks Store may be returned at no cost and will be fully refunded in the following circumstances:
  • Incorrect item/s delivered
  • Item/s is damaged before or during delivery 
  • Item/s purchased is out of stock
  • No correct size available for the required item/s bought 
  • Item/s is defective due to factory fault
    1. If the item is unwanted, it can still be returned and refunded, however, you will incur the cost of the courier. The refund will be processed and refunded into your account between seven (7) to fourteen (14) working days.

Replacements

  1. VodaBucks Store and/or Vodacom cannot guarantee a replacement of damaged items or correctly-sized clothing items. When replacements are unavailable, you will be notified and a refund will be processed within seven (7) working days.
  2. You have seven (7) working days from the date of delivery to log the return. VodaBucks Store and/or Vodacom will not accept any returns after seven (7) days.
  3. To log a return, you will need to contact Customer Care on 082 135. A Customer Care agent will then contact the courier (RAM or respective courier company where fulfilment was done by our partners) to collect the item/s from you within seven (7) workings days, depending on your selected return option. Please note that no refunds will be made for coupon (purchases) that had a validity period which have subsequently expired.
  4. Returns will only be accepted by the VodaBucks Store and/or Vodacom if the item is in the following condition:
  • Original condition upon delivery
  • Unused or unopened
  • In or repackaged in its original packaging
  1. Upon collection, VodaBucks Store and/or Vodacom has the right to refuse an item that does not meet the above conditions.
  2. If the item is in a suitable condition to be returned, your VodaBucks will be returned to your Banked VodaBucks wallet from which the purchase was made. This will take up to seven (7) business days from when the courier company confirms and accepts the return.
  3. Should you wish to return a product for reasons other than out-of-box failures, please email [email protected]to log the return. The item will be collected from you and it will be determined whether the item is in a suitable condition to be replaced/refunded.
  4. Flights and holiday packages purchased through the VodaBucks Store cannot be returned or refunded. VodaBucks Store and/or Vodacom is not liable for any costs incurred due to cancellation or changes to booking dates.

Coupons

  1. Coupons cannot be transferred or redeemed for cash and they expire after a certain period of time which will be communicated to you via SMS. In addition to this, VodaBucks Store and/or Vodacom reserves the right to terminate or expire coupons at any time and at their own discretion.
  2. If there are any issues regarding your coupon not being received, please call Customer Care on 082 135. Once the issue has been confirmed, you will receive your correct coupon within the seven (7) working days. Redemption of coupons will be governed by the terms related to the specific offer and/or partner.

Grand Prize Draws

  1. When you play a daily Unlock or a Mega Unlock game, you stand a chance to win entries into the Grand Prize Draws. This competition runs from 12:00 am on the 4th of April 2024 ("start date"), and it will run until 23h59 on the 30th of June 2024 ("end date"). The duration of the competition may be changed at the discretion of Vodacom.
  2. Customers may be entered into the draw multiple times. All customers who have been entered into the Grand Prize Draws, will be eligible to win a Grand Prize/s, unless he/she does not meet the qualifying criteria stipulated below (see Eligibility for Grand Prizes)58.
  3. If a winner cannot accept the prize for any reason whatsoever, the prize will be awarded to the next selected qualifying entrant.
  4. Vodacom will use all reasonable efforts to contact the winners telephonically (between the working hours of 08h00 and 17h00), on the cell phone numbers used to participate in the competition. Vodacom will attempt to contact the winners for a period of three (3) working days after the draw date and subsequent verification of eligibility (based on the above and below mentioned exceptions). Should a participant not be available on the contact number during the timeframe stipulated, or should the participant reject, forfeit or decline acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next selected qualifying entrant or carry over the prize to the next month.
  5. The claim for the prize will be subject to security and validation, failing which, the winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant. Vodacom reserves the right to withhold the reward until it is satisfied that the claim is valid. Vodacom may also refuse to award the prize if these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify that they are rejected.

Publication of winner's details

  1. Winners will be asked to consent in writing or telephonically to their image and/or likeness being used and published by Vodacom in connection with the competition for a period of twelve (12) months after they have been announced as winners. The winner may decline the use of their image and/or likeness by Vodacom.
  2. If you win and agree to have your details published, your name and location may be displayed on the Vodacom website, Vodacom social media channels, Vodacom partner channels and/or on screens and in-store TVs within Vodacom-approved sales channels.

Eligibility for Grand Prizes

  1. In order to be eligible for a Grand Prize, participants are required to:
  • Be in possession of a valid South African ID, valid passport or valid permanent residence permit valid for a period exceeding 12 (twelve) months for the Republic of South Africa and valid at the end date of the competition.
  • Only entrants who are using SIM cards that have been RICA registered are eligible to win the Promotion. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  • The selected winners must be able to identify themselves (in a manner determined by Vodacom) as the qualifying entrants to the competition and have to comply with the required validation procedure in order to claim the prize.
  • The selected winners must have complied with these Terms and Conditions to enter. Postpaid and Hybrid customers should be on an active, qualifying contract with no accounts (held with Vodacom) being in arrears.
  • In the event that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, the prize will be awarded to the person who is the account holder and responsible for payment of the qualifying contract/existing qualifying contract.
  • In the event that the qualifying contract is a Vodacom Business account and that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, then the prize will be awarded to the user of the mobile phone and not to the account holder.
  • Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this competition are not eligible to participate in this competition.
  • The prize is not transferable or exchangeable.
  • In the event of a dispute in regard to any aspect of the competition and/or the Terms and Conditions, Vodacom's decision will be final, and binding and no correspondence will be entered into.

The following prizes are up for grabs:

Grand Prizes

  1. Thirty (30) lucky customers will stand a chance to win *R30 000 (Thirty thousand rands) cash into their VodaPay wallet. Ten (10) monthly winners will be selected per draw. Participants are only eligible to win one cash prize per winning customer.
  • The above-mentioned cash prizes will be paid into the customers’ VodaPay Wallet between 30-60 working days once customer has successfully expanded their VodaPay wallet to the correct wallet type.
  • The winning customers will be required to download the VodaPay app and expand their wallet to the required communicated VodaPay wallet type no later than 14 working days after contact. Should the winner fail to expand their wallet after the requested 14 working days the prize will be forfeited, and the prize awarded to the next qualifying participant.
  1. Ten (10) lucky customers will each stand a chance to win 30 000 (thirty thousand) VodaBucks. VodaBucks will be automatically allocated.
  2. One hundred (100) lucky customers will each stand a chance to win 30GB of data for three (3) months.
  3. Three hundred (300) prepaid customers will each stand a chance to win three hundred rand (R300) airtime (One hundred rand (R100) airtime per month for three (3) months)
  4. Thirty (30) customers will stand a chance to each win one of thirty electronic devices.
  5. Thirty (30) lucky customers will each stand a chance to win a Total fuel voucher to the value of R3 000 (Three thousand rands) R1000 per month for three months. Participants are only eligible to win one prize per customer.
  6. Thirty (30) customers will each stand a chance to win a Pick n Pay grocery gift card to the value of R3000 (Three thousand rands). One thousand rands (R1000) per month for three months. Participants are only eligible to win one prize per customer. Vouchers will be allocated at Vodacom’s discretion.
  7. The monthly Grand Prize draws will take place on:
  • Draw 1: 02 May 2024 (entries from 00:00:01 on 01 April 2024 to 23:59:59 on 30 April 2024)
  • Draw 2: 03 June 2024 (entries from 00:00:01 on 01 May 2024 to 23:59:59 on 31 May 2024)
  • Draw 3: 01 July 2024 (entries from 00:00:01 on 01 June 2024 to 23:59:59 on 30 June 2024)

Convert VodaBucks to Cash

  1. You can convert your VodaBucks to cash from within the VodaPay App.
  2. The VodaBucks that are converted into cash is paid into the VodaPay wallet, and can be paid into the Entry wallet, Lite wallet, Essential wallet or Pro wallet.
  3. You can convert a maximum number of 10000VBs @ 5 cents in a single transaction and per day.
  4. You can convert a maximum number of 10000VBs @ 5 cents in a single transaction.
  5. You are not allowed to perform more than two convert-to-cash transactions per day.
  6. If your account is frozen, or if the amount breaches the VodaPay wallet limits, your attempt to convert VodaBucks to cash will be unsuccessful.
  7. Vodacom Payment Services (Pty) Ltd (VPS) reserves the right to suspend this feature as part of the Unlock Summer promotion, in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  8. VPS reserves the right to limit this feature in regions or areas where there is limited network capacity (high congestion), in order to maintain consistent quality of service. 
  9. VPS reserves the right to alter or terminate this feature in order to prevent a catastrophic impact on the network. 
  10. While VPS will use its reasonable endeavours to provide this this feature, it does not commit to the uninterrupted supply thereof, due to potential capacity limitations on the network. 
  11. VPS reserves the right to suspend, cancel or convert this feature on reasonable notice. 
  12. VPS reserves the right to change and/or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.