Facebook Flex Terms And Conditions

CBU

Facebook Flex

Free Facebook

  1. Customers can browse basic Facebook services for free while in the FREE mode.

  2. Free Facebook will be available at no charge to the customer. The customer does not require data resources to access Free Facebook.

  3. In order to gain access to the free Facebook Flex service, customers will be required to have used paid-for data within the last 30 days.

  4. A Fair Usage Policy of 20MB daily will apply to each customer. This limit will reset at midnight.

  5. After customers have reached their 20MB free Facebook allocation for the day, they will only be able to use full Facebook until the next day.

Paid Facebook

  1. Paid Facebook (DATA) is the normal full Facebook experience with access to all the services.

  2. There are no changes to billing and normal depletion rules will apply for data usage in paid Facebook.

  3. Should the customer not wish to continue with the full paid Facebook service, the customer can toggle to Free Facebook (FREE) for the basic version at no cost.

Paid Facebook

  1. By using the Facebook Flex service, customers grant Vodacom permission to give Facebook periodic access to their cellphone number.

  2. By using the Facebook Flex service, customers grant Facebook to share their information with Vodacom.

  3. The Facebook Flex service allows Vodacom customers to switch between the Free or Paid-for Facebook service.

  4. By using the Facebook Flex service, customers agree to receive bundle offers from Vodacom via the Facebook app. These offers will be presented to a customer when they switch between the Free and Paid-for Facebook service.

  5. The Facebook Flex service will be applicable to all major mobile browsers.

  6. In the event that the customer wants to access Facebook flex from a desktop using a Vodacom network, the customer should be able to access the service by typing "m.facebook.com" 

  7. Viewing and downloading of videos will be billed as per subscriber tariff

  8. Top up and Post-paid customers who are soft locked, hard-locked or blacklisted will not be able to access the Facebook Flex service

  9. The Facebook Flex service will be available to customers on the Facebook website and App

  10. Customers accessing the Paid-For Facebook service will be charged for data consumed using the service

  11. Should a customer select/click on a link that directs them away from the Facebook Paid For service [i.e. imbedded link/website], the usage will be billed in accordance to the customer's tariff or depleted from any other valid/available data bundle

  12.  If the customer is using data from a Vodacom network Wi-Fi hotspot, the data usage of the Paid For Facebook service should be billed to the Wi-Fi hotspot account

  13. No data charges for will apply to customers using the Free Facebook service via the Facebook Website or App on a phone that has a Vodacom SIM card.

  14. Prepaid and Top up customers should be able to access the Free Facebook service at no data cost even when they have no active data or airtime in their account 

  15. If a Vodacom customer is using data from a Vodacom network Wi-Fi hotspot, the data usage of the Free Facebook service should be at no cost

  16. If a Vodacom customer is using data from a non-Vodacom network Wi-Fi hotspot, the customer will not have access to the free Facebook service

  17. If a Vodacom customer is using data from a G-Connect Vodacom Wi-Fi hotspot, the customer will not have access to the free Facebook service

Exclusions

  1. IOS and Windows FB applications are not supported. Customers using these operating systems would need to use their mobile browser to access Flex.

  2. Facebook Messenger is not zero-rated. 

Facebook Upsell Offers

  1. Customers will be presented with personalised bundle offers from Vodacom through the Facebook App.

  2. These offers will be presented to customers via a pop-up notification within the Facebook App when they switch between the Free and Paid-for Facebook service.

  3. Customers will not be presented with upsell offers if they are using external data devices.

  4. All bundles purchased from Vodacom via Facebook upsell are available as once-off offerings and will not automatically reallocate.

  5. These bundles will have no associated out-of-bundle rate..

  6. Customers will receive a SMS from Vodacom upon the successful allocation of bundles purchased via the Facebook app.

Vodacom reserves the right to modify or expand on these terms and conditions. Where such change is material, Vodacom will provide you with reasonable written notice prior to affecting such change.

Page Title
Facebook Flex Terms and Conditions
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Terms and Conditions
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National Relay Service Terms and Conditions

CBU

Vodacom National Relay Service (NRS)

Terms and Conditions

“By making use of the Vodacom National Relay Service, you agree to be bound by these terms and conditions and any subsequent amendments or variation thereof.”

  1. Introduction
  • We will provide the NRS as set out in accordance with these Terms and Conditions.
  • The Vodacom Specific Needs & Relay Centre provides two types of call centre services to consumers with disabilities:
    • The National Relay Service (NRS) is exclusively available for registered Deaf, hearing- and speech impaired consumers
    • Customer Service support for consumers with various disabilities such as visually impaired, physically disabled, Deaf, hearing impaired, DeafBlind and speech impaired.
  • ‘Consumers’ in this section refers to registered Deaf, hearing- and speech impaired persons.
  • The National Relay Service (NRS) enables Deaf, hearing- and speech impaired persons to communicate with hearing persons. This is facilitated by trained staff called Relay Officers (RO)/Agents.
  • The Relay Officer/Agent act as a ‘relay’ or a bridge between people with hearing or speech impairments, and hearing individuals.
  • The RO/Agent is the central link in any relay call, re-speaking what the deaf user is saying and relaying what is said by each party.
  1. Types of Relay Services
  • The ‘service’ in these terms and conditions refers to the National Relay Service (NRS) which consists of the following relay services:
    • Voice relay (speak and listen); When you are able to speak, but find it difficult to hear on a phone
    • Text relay: (type & read); When you can’t speak and/or can’t hear well on a phone
    • SMS or text-based services; When you can’t speak and/or can’t hear well on a phone
    • Live chat; When you can’t speak and/or can’t hear well on a phone
    • Video: When you are Deaf and use South African Sign Language, and
    • Captioned telephony: If you can speak but have a hearing problem. Captioned telephony is available to customers who have devices with Live Captions functionality that are able to translate speech to text.
  1. Users of the service
  • The NRS is a real-time service exclusively available to registered Vodacom Prepaid and Postpay customers who are Deaf, hearing- and speech impaired.
  1. Types of calls customers can make to 3rd parties (organisations/businesses)
  • The NRS will allow registered Deaf, hearing and speech impaired consumers to communicate with a hearing person.
  • Consumers can contact the NRS Relay Centre to make the following calls to hearing people of 3rd parties (businesses/organisations):
    • Bookings, for example - make a booking at a Restaurant
    • Appointments, for example – make an appointment with a medical doctor
    • Reservations, for example – make a reservation at a hotel or guesthouse, note you are responsible to make payments yourself
    • Emergency Services – Deaf SA Sign Language customers request the RO (SASLI) to request emergency services on their behalf, such as police, ambulance, traffic, sea rescue and fire services.
  1. Placing a call to the NRS Relay Centre
  • When making a call via the NRS using your preferred channel, you need to provide the following information to the Relay Officer/Agent:
    • Your name,
    • Area code and number you wish to call
    • Name of person you are calling
    • Message for the hearing person you are calling
  • You may not select a specific NRS interpreter for your call.
  • The NRS will not act as a payment gateway and you need to manage any payments yourself.
  1. Devices and equipment
  • You are responsible, at your own cost, for providing any equipment necessary to access the NRS, including computers, mobile phones, telephone and other equipment.
  • To access Vodacom’s video relay service, please ensure that your device is capable of video calling.
  • Ensure that you have a working internet connection when making a video and live chat call.
  1. Cost
  • Vodacom will provide the various NRS relay services free of charge for Vodacom consumers using a Vodacom SIM.
  • Requesting services where costs is incurred is for your own cost.
  • Depending on your Carrier, video calls and live chat may be chargeable by your Service Provider.
  • SMS and other channels will work from overseas, but will be charged at roaming rates if accessed from overseas
  1. Channels / Modes of communication
  • The below channels are exclusively for the use of Deaf, hearing- and speech impaired
  • Depending on the nature of your hearing or speech disability, you can choose your preferred mode of communication to interact with our Relay Centre:
    • Call 082 12580 to make a Voice relay call.
    • SMS 12580 or email [email protected] to use text relay.
    • Live chat is available only for registered deaf, hearing and speech-impaired customers on the following channels:
    • Vodacom’s WhatsApp, save 082 009 8624 in your contacts. Select ‘Specific Needs and Disability’ - select ‘National Relay NRS’ – select ‘Message Chat Relay’ – select ‘Go to live chat’ and follow the prompts
    • The VodaPay App - click on ‘Support’. Select ‘Tobi’ – select ‘Specific Needs and Disability’ – select ‘National Relay NRS’ – select ‘Message Chat Relay’ – select ‘Go to Live Chat’ and follow the prompts
    • On our website, open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’. Select ‘Message Chat Relay’ – select ‘Go to Live Chat’ and follow the prompts
    • Video is available only for registered deaf, hearing and speech-impaired customers on the following channels:
    • Vodacom WhatsApp - save 082 009 8624 in your contacts. Click on Main menu, select Specific Needs – click on Disability Menu‘, select ‘National Relay’, ‘select ‘Video Relay,’ click on ‘Ready for video call’ and follow the prompts
    • The VodaPay App - click on ‘Support’. Select ‘Tobi’ – select ‘Specific Needs and Disability’ – select ‘National Relay NRS’ – select ‘Video Relay’ – select ‘Ready for video call’ and click on the link to start the video call.
    • On our website, open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’. Select ‘National Relay (NRS)’ – select ‘Video relay’ – select ‘Ready for video call’ and click on the link to start the video call.
    • Captioned telephony – switch on Live Captions feature on your device to enable the translation of voice or speech to text.
  1. Making a video relay (VRS) call
  • A Video call connects you to our specially trained Contact Centre staff called Relay Officers, who are SA Sign Language Interpreters (SASLIs).
  • The RO speaks your message to hearing persons using a phone whilst simultaneously signing their responses and conversation.
  • You may use the VRS option to select the type of service required, such as Emergency Services, assistance with Vodacom Products and Services and calls to 3rd parties such as businesses/organisations/family/friends.
  • You must ensure that both your hands and face are clearly visible to the NRS Relay Officer/SASLI for the duration of the call.
  • The VRS operates on a ‘first available’ basis - calls are answered by RO’s in the order in which they are presented in the queue (note that an emergency call will receive priority.
  1. Emergency Services
  • Emergency video calls will be prioritised over calls to 3rd parties or Vodacom Products and Services Support and will be presented to the first available Relay Officer (RO).
  • Access Emergency services as follows:
    • Vodacom WhatsApp - save 082 009 8624 in your contacts. Click on Main menu, select Specific Needs – click on Disability Menu‘, select ‘National Relay’, ‘select ‘Emergency Video Relay,’ click on ‘Ready for video call’ and follow the prompts
    • The VodaPay App - click on ‘Support’. Select ‘Tobi’ – select ‘Specific Needs and Disability’ – select ‘National Relay NRS’ – select ‘Emergency Video Relay’ – select ‘Ready for video call’ and click on the link to start the video call.
    • On our website, open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’. Select ‘National Relay (NRS)’ – select ‘Emergency Video relay’ – select ‘Ready for video call’ and click on the link to start the video call.
  • Ensure that 3rd party pop-ups are not blocked.
  • The response times from emergency services are aligned to provincial response times
  • ER24 will contact emergency services telephonically on the Deaf customers’ behalf.
  • Critical emergency and life threatening calls made through the VRS by dialling will be subject to monitoring and call recording as required by law.
  • This is to ensure that calls relayed to the ER24 Emergency Services Contact Centre, such as the police, fire, or ambulance services, may be recovered by the relevant emergency provider subject to strict compliance with the relevant legislation. The monitoring and recording of such calls is to ensure that access to critical information is available.
  • Should you require emergency services outside of the Contact Centre hours, you can contact the ER24 Emergency Services Contact Centre independently via:
  • The Vodacom 112 App (download from the Playstore and App store)
  • The Vodacom 112 SMS Emergency Service (SMS the word ‘Register’ to 082 112)
  • Access information about the emergency services: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers
  1. Operating hours and availability
  • The NRS will be available week days from 09:00-18:00 excluding public holidays; these are subject to change from time to time based on demand.
  • Vodacom does not accept any liability if 3rd parties services or equipment are unable to fulfil the customer requests, or experience service interruptions.
  • NRS cannot be held accountable for any failures to respond or perform when using the service.
  1. Register your disability
  • To use the video and Live Chat channels, you must first register your disability, as either Deaf, hearing impaired or speech impaired.

Register your disability on:

  • Vodacom WhatsApp – save 082 009 8624 in your Contacts. Say ‘Hi’ to start the chat – select ‘Main menu’ – select ‘Specific Needs and disability’.
  • Select ‘Disability Menu’ – select ‘Register disability’ and follow the prompts.
  • The VodaPay App - open ‘My Account’ and select ‘Register’ or ‘Edit disabilities’ and follow the prompts.
  • Vodacom website - open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’ and follow the prompts.   
  • You are required to provide complete and accurate information when registering your disability.
  • Prior to submitting your registration, read and accept the disability declaration which confirms that your disability has been confirmed by a registered medical professional.
  1. Privacy
  • The Vodacom Privacy Agreement can be viewed at https://www.vodacom.co.za/vodacom/terms/privacy-policy and we will comply with the privacy provisions of all applicable legislation
  • RO’s will treat every call and interaction with sign language users with the highest level of confidentiality and privacy.
  • The NRS is a strictly confidential service and Relay Officers/SASLIs have signed a privacy declaration which adheres to the SA Sign Language Code of Ethics.
  • Your calls to the NRS inclusive of video relay will be recorded for training and coaching purposes.
  • You can choose to not continue with the call if you do not want your call recorded.
  • When you use the NRS we may collect personal information about you such as your name and contact details and cellphone number.
  • By using the service, you consent the RO to share information of your conversation to third parties (organisations).
  • We may also collect information about the type of service you use.
  1. Unlawful use of the service
  • You must be respectful at all times when using the NRS and interacting with NRS staff.
  • Should you show behaviour that is abusive, insulting, improper, obscene or offensive on a NRS call, Vodacom reserves the right to end, interrupt or block or disconnect the call.
  • Do not use the NRS for unlawful purposes or to harass recipients.
  1. Indemnity

I release Vodacom from all liability to the maximum extent permitted by law, agree to indemnify and hold Vodacom, its officers, employees and agents free and harmless from any and all costs, losses, expenses, damages (direct, indirect, consequential or otherwise), claims, suits, causes of action or any other liability or responsibility whatsoever arising from using the NRS.

Page Title
National Relay Service
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National Relay Service
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Terms and Conditions
Page URL
/vodacom/terms/national-relay-service

Trade Ins Terms and Conditions

CBU

Vodacom Trade-in Program

Save big when you trade in your old smartphone:

Trade-in offers customers the opportunity to trade-in an eligible old device for a new one and enables you to get a monthly discount on an upgrade or new line. Trade-in is currently available on selected Samsung, Apple and Huawei and vivo device models.

How does trade in work

Step1- Visit a participating Vodacom store

Step2- Check if the device that you are trading in qualifies

Step3- Ensure to back up your content and clear your data

Qualifying criteria for trade-in?

  1. Device must not be blacklisted, this is verified instore
  2. The device being traded-in must switch on without being plugged into a power supply
  3. The device must pass an instore diagnostic test and a customer must obtain an approved report

Before Trading-in please ensure that you complete the following on the phone being traded-in:

  1. Back up your data
  2. Sign out from all apps and services
  3. Turn off automatic login features (Face ID, Touch ID)
  4. Turn off your iCloud and Google accounts
  5. Reset your phone to factory settings 
  6. Remove your SIM card / SD card

Where can I trade-in?

- Trade-in is currently only available in participating Vodacom stores

Which devices can I trade-in?

Samsung trade-in:

  1. Samsung Galaxy S25, Galaxy S25+ and Galaxy S25 Ultra eligible devices
SamsungZFold6, ZFold5, ZFold4, ZFold3, ZFlip6, ZFlip5, ZFlip4, ZFlip3, S24 Ultra, S24+, S24, S24FE, S23 Ultra, S23+, S23, S23 FE, S22 Ultra, S22+, S22, S21 Ultra,
AppleiPhone 16 Pro Max, 16 Pro, 16+, 16, 15 Pro Max, 15 Pro, 15+, 15, 14 Pro Max, 14 Pro, 14+, 14, 13 Pro Max, 13 Pro, 13+, 13
  1. Samsung Galaxy S25 Ultra 1TB eligible devices
Eligible devicesSamsung Galaxy S24 Ultra 512GB, iPhone 16 Pro Max 512GB, iPhone 16 Pro Max 1TB
  1. Samsung Galaxy Z Fold6 and Galaxy Z Flip6 eligible devices
Category 4Z Fold5, S24 Ultra, S24+, iP15 Pro Max, iP15 Pro
Category 3Z Flip5, S24, S23 Ultra, S23+, Z Fold4, Z Flip4, iP15 Plus, iP15, iP14 Pro Max, iP14 Pro
Category 2S22 Ultra, S22+, S22, S23, Z Fold3, Z Flip3, S23FE, iP14 Plus, iP14, iP13 Pro Max, iP13 Pro
Category 1S21 Ultra, S21+, S21, Z Fold2, iP13 Plus, iP13
  1. Samsung Galaxy S24 FE eligible devices
Category 1S22, S21 Ultra, S21+, S21, Fold2, A54, A34, A73, A53, A33, iPhone 13+, iPhone 13
Category 2Flip5, S24, S23 Ultra, S23+, ZFold4, ZFlip4, S23, S23 FE, S22 Ultra, S22+, ZFold3, ZFlip3, iPhone 15+, iPhone 15, iPhone 14, iPhone 14 Pro, iPhone 14+, iPhone 14, iPhone 13 Pro, iPhone 13+, iPhone 13

iPhone trade-in:

  1. iPhone 13, 14, 15, 15+, 15 Pro and 15 Pro Max eligible devices
Category 1iPhone 8, iPhone SE (2020), iPhone 8 plus, iPhone X, iPhone XR
Category 2iPhone XR, iPhone XS, iPhone 8 plus, iPhone SE (2022), iPhone XS Max, iPhone 12 mini, iPhone SE (2022), iPhone XS Max
Category 3iPhone 12 mini, iPhone SE (2022), iPhone 11, iPhone 12, iPhone 11 Pro, iPhone 13 mini
Category 4iPhone 11 Pro, iPhone 11 Pro Max, iPhone 13 mini, iPhone 12, iPhone 12 Pro, iPhone 13
Category 5iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 14
Category 6iPhone 13 Pro, iPhone 14 plus, iPhone 12 Pro Max, iPhone 13 Pro Max, iPhone 14
Category 7iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14 Plus, iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max
Category 8iPhone 14 Pro Max
  1. iPhone 16, 16+, 16 Pro and 16 Pro Plus eligible devices
Category 1iPhone 8, iPhone SE (2020), iPhone SE (2022), iPhone 8 plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max
Category 2iPhone 12 mini, iPhone SE (2022), iPhone 11, iPhone 13 mini, iPhone 12, iPhone Xs, iPhone XS Max
Category 3iPhone 12 mini, iPhone SE (2022), iPhone 11, iPhone 12, iPhone 11 Pro, iPhone 13 mini
Category 4iPhone 13 Pro, iPhone 12, iPhone 12 Pro, iPhone 13, iPhone 14, iPhone 14 Plus, iPhone 12 Pro Max, iPhone 15
Category 5iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro Max, iPhone 14 Pro, iPhone 15 Plus
Category 6iPhone 15, iPhone 15 Pro, iPhone 15 Plus, iPhone 14 Pro, iPhone 14 Pro Max,
Category 7iPhone 15 Pro, iPhone 15 Pro Max, iPhone 15 Plus
Category 8iPhone 14 Pro Max, iPhone 15 Pro Max

Huawei trade-in:

Huawei Pura 70 or Huawei Pura 70 Pro eligible devices:

SamsungS10, S10+, S10e, S20, S20 FE, S20+, S20 Ultra, S21, S21FE, S21+, S21 Ultra, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, S23 FE, S24, S24+, S24 Ultra, Note9, Note 10, Note 10 Lite, Note10+, Note 20, Note 20 Ultra, Z Fold, Z Fold2, Z Fold3, ZFold4, Z Fold 5, Z Flip, Z Flip3, Z Flip4, Z Flip5
AppleiPhone SE (2022), 11, 11 Pro, 11 Pro Max, 12, 12 mini, 12 Pro, 12 Pro Max, 13, 13 mini, 13 Pro, 13 Pro Max, 14, 14+, 14 Pro, 14 Pro Max, 15, 15+, 15 Pro, 15 Pro Max
HuaweiMate 20, Mate 20 Pro, Mate 30, Mate 30 Pro, Mate 40, Mate 50 Pro, Mate XS2, Mate X3, Mate XT, Mate X6, P30 Pro, P40, P40 Pro, P50 Pocket, P50 Pro, P50, P60 Pro

Vivo trade-in:

Vivo X200 Pro eligible devices:

Category 3Samsung S24 Ultra 1TB, Samsung S24 Ultra 512GB, Samsung S24 Ultra 256GB, Samsung Galaxy Fold6 256GB, Samsung Galaxy Fold6 512GB, Huawei Mate X3 256GB
Category 2Galaxy S23 Ultra 5G 1TB, Galaxy S23 Ultra 5G 512GB, Galaxy S24 5G 256GB, Galaxy S24 FE 256GB, Galaxy S24 Plus 5G 256GB, Galaxy S24 Plus 5G 512GB, Galaxy Z Fold5 5G, Honor Magic6 Pro 5G 512GB, Honor Magic6 Pro 5G 256GB, Huawei Mate X3 1TB, Huawei Mate X2 5G 512GB, Huawei Mate X3 512GB, Huawei Mate X2 5G 256GB, Huawei Mate Xs 2 512GB, Huawei Mate Xs 2 256GB, Oppo Find N2 5G 512GB, Oppo Find N2 5G 256GB, VIVO X Fold 5G 512GB, VIVO X Fold 5G 256GB
Category 1Galaxy S24 5G 128GB, Galaxy Z Flip6 5G 512GB, Galaxy Z Fold5 5G 256GB , Galaxy Z Flip6 5G 256GB, Galaxy S23 5G 512GB, Galaxy S23 Plus 5G 512GB, Galaxy S23 FE 5G 256GB, Galaxy S23 5G 512GB, Galaxy S23 Plus 5G 512GB, Galaxy S23 FE 5G 256GB,Galaxy S23 5G 256GB,  Galaxy S23 Plus 5G 256GB, Galaxy S23 FE 5G 128GB, Galaxy S23 5G 256GB, Galaxy S23 Plus 5G 256GB, Galaxy S23 FE 5G 128GB, Galaxy S23 5G 128GB , Galaxy S22 Ultra 5G 1TB , Galaxy S23 5G 128GB, Galaxy S22 Ultra 5G 1TB, Galaxy S22 Ultra 5G 512GB, Huawei Mate X 5G, Honor Magic5 Pro 5G 512GB, Honor Magic5 Pro 5G 256GB, Huawei P60 Pro 512GB, Huawei P60 Pro 256GB, Huawei Mate 50 RS Porsche Design 512GB, Honor Magic5 5G 512GB, Huawei Mate 50 Pro 512G, Huawei Nova 11 Ultra 512GB, Huawei P50 Pro 128GB , Huawei P60 256GB, Oppo Find N 5G 512GB, Oppo Find N2 Flip 5G 512GB,Oppo Find N2 Flip 5G 256GB,  Oppo Reno10 Pro Plus 5G 512GB, VIVO V30 5G 512GB, VIVO X90 Pro Plus 5G 512GB, VIVO V30 5G 256GB, VIVO X90 Pro Plus 5G 256GB, VIVO X80 Pro 5G 512GB, VIVO V27e 256GB, VIVO V30e 5G 256GB, Galaxy S23 Ultra 5G 256G, Galaxy S24 FE 128GB, Galaxy Z Fold5 5G 512GB

* Standard upgrade terms and conditions apply, ask instore for more

* One trade-in is allowed per customer with a valid ID number provided all terms and conditions are met

Page Description
Trade-in is available on Samsung, Apple, Huawei and OPPO models.
Page Title
Trade Ins Terms and Conditions | Vodacom
Keywords
terms, conditions, trade, ins
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Page Category
Terms and Conditions
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/vodacom/terms/trade-ins

Customer Permissions Management Terms and Conditions

CBU

Customer Permissions Management

  1. The following terms and conditions relate to the Customer Permissions Management (CPM) and do not replace any other terms and conditions, agreements or contracts which exist between the customer and Vodacom and their Service Providers. By using this service, you accept these terms and conditions. Vodacom reserves the right to expand or modify theses terms and conditions. Where any such change is material, Vodacom will provide the customer with prior written notice prior to implementing such a change or modification.
  2. CPM is to assist a customer with controlling their marketing communications, permissions and preferences in one central platform and does not include the management of any other notifications/communications, for example: Network Notifications.
  3. CPM allows a Vodacom customer to select and set their preferred marketing communications in a refined manner in which the customer can select communications that are applicable to their needs. CPM is available to all Vodacom customers.
  4. Existing customers have the ability to opt in or opt out of 'all' marketing material. 
  5. Customers that are opted in to specific preferences and permissions will be sent marketing communications, however, customers that are opted out will not receive marketing communications. 
  6. Vodacom will only send marketing material to customers that have agreed to receiving the material and have opted in via CPM. 
  7. Customers have the ability to access CPM via the self-help channels which are: the VodaPay App, Online and USSD. The customer can also call Customer Care or visit a Retail Store to get assistance or update their preferred CPM Settings.
  8. Existing Customers will remain on the preferred marketing settings however customers do have the ability to update settings as and when needed.
  9. For new customers, the customer will be prompted to allow Vodacom to send marketing material to the specific subscriber. 
  10. A customer sets the permissions for which they allow Vodacom to send marketing communication on or about. Only the material on the set permissions will be received by the customer.
  11. The currently defined permissions are; Personal Recommendations, Promotions, Rewards, Surveys, and 3rd Party Marketing. These categories of permissions may change from time to time.
  12. If the customer is opted out by having not selected any channels under preferences (communication channels) or any categories under permissions, the customer will receive no marketing messages.
  13. If the customer is opted in by having selected a communication channel or multiple channels for a particular permission, then the customer will receive marketing communication via the channels selected. 
  14. For all customers, upon accessing CPM for the first time, where CPM does not have the Date of Birth to determine whether they are an adult or a minor through self-certification, the customer will be prompted to provide the information to enable the system to make the determination.
  15. A minor is not allowed to access the CPM or make any changes. The defined age for a minor is anyone younger than 18 years old.
  16. For customers that have opted in to get marketing communication via email and haven't provided a different email address from the eBill e-mail address, the eBill email address will be used as the default for CPM purposes.
  17. When the customer changes the CPM marketing email on CPM via any Online Platforms, i.e. Online or the VodaPay App Vodacom will send an email verification to the new email address to finalise the email change. If a customer doesn't verify this email address within 48 hours, the new address won't be updated. It will default to the eBill email address. After the email verification and the email address has been updated, a customer will receive an SMS communication confirming the change and whether the change has been made by them or not. 
  18. For the CPM changes that the Customer does on the Permissions and Preferences (communications channels), the customer will receive an SMS communication on specifying all the changes/selections made on CPM as a confirmation. 
  19. If a customer has already opted in to a campaign and later opts out there is a possibility that the customer would still receive marketing communications as they would still be included in the campaigns but will be removed from any further communications as per the CPM Settings selected. 
Page Title
Customer Permissions Management Terms and Conditions
Keywords
terms, conditions, customer permissions, permissions
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/customer-permissions-management

Vodacom VoLTE Terms and Conditions

CBU

Vodacom VoLTE (Voice over LTE)

Terms and Conditions

  1. VoLTE (Voice over LTE) is a service available to certain smartphone devices on the Vodacom network that allows for traditional voice calls to be terminated over the 4G/LTE network as opposed to the traditional older 2G and 3G networks. The service aims to improve voice call quality by offering HD voice, simultaneous voice and data transfer during a call, faster call set-up times, as well as better network availability.
  2. In order to use VoLTE a customer needs to have a compatible device that supports VoLTE on the Vodacom network, the correct version of software approved by Vodacom, as well as the VoLTE service provisioned on their SIM card. Customers can contact customer care on 082 135 to have the service provisioned, the service is free of charge. The VoLTE function, depending on device type, may also need to be switched on in the device's settings, please consult your device manufacturer's user guide to find out where to enable VoLTE.
  3. VoLTE will only function when in 4G/LTE coverage, however it is important to note that the device will automatically switch back to the older 2G and 3G technologies when necessary to enable a seamless experience. A customer on VoLTE can call a customer on a non-VoLTE device, or who is not in 4G/LTE coverage, and vice versa however, the full functionality of VoLTE may be limited. 
  4. VoLTE calls will be billed as per the existing rules applicable to your price plan i.e. if there is a voice bundle available or a minute balance, the call will deduct minutes/seconds from the bundle depending on the price plan type. Where there are no voice or minute bundles available, the call will be charged at the standard per minute or per second rate applicable to the price plan making the call.

    NB: VoLTE calling will NOT use available Data bundles and is not treated as a VoIP call.
  5. In order for a customer to determine if their VoLTE calling is active and working, they need to look for the following indicators bearing in mind these can be different from device to device.
    1.  A logo on the screen that says 'VoLTE' (this might be stylised). 
    2. When making or receiving a call the 4G logo remains on the screen and does not change to 3G.
    3. A logo of two arrows pointing left and right parallel to each other in a horizontal arrangement.
    NB: You may need to pull down from the top of the screen of your device in order to see all logos and/or text.
  6. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change or amendment.
Page Title
Vodacom VoLTE (Voice over LTE) Terms and Conditions
Keywords
terms, conditions, volte, voice over, lte
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Page Category
Terms and Conditions
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/vodacom/terms/vodacom-volte

Connected Home Terms and Conditions

CBU

Connected Home Terms and Conditions

Vodacom At Home : Prepaid -  Terms and Conditions

  1. Customers must have a valid Vodacom prepaid SIM card and a Vodacom At Home MSISDN ( cell phone number)  in order to qualify for Vodacom at Home services and products
  2. All Vodacom At Home prepaid customers are pre-provisioned with a 1 GB recurring bundle
  3. All Vodacom At Home prepaid customers will receive their first 1GB data allocation once the Vodacom At Home device and SIM  is activated
  4. Data bundle purchases cannot be refunded either partially or in full
  5. A customer migrating or porting  to a non-Vodacom at Home tariff will forfeit all data bundles  and  recurring bundle services
  6. The monthly recurring bundles will be allocated provided a customer has recharged their airtime account with the applicable amount
  7. Vodacom At Home prepaid customers cannot change their tariff to any other Vodacom prepaid tariff
  8. Vodacom At Home prepaid customer will have exclusive access to Vodacom at Home prepaid data bundles
  9. Vodacom At Home monthly  recurring bundles are valid for 30 days from date of allocation
  10. Vodacom At Home customers will be able to recharge their airtime accounts using any of the existing Vodacom recharge channels
  11. Only Vodacom At Home customers who register their alternative number will receive data usage notifications to their alternative number.
  12. Customers with insufficient funds in their airtime account will not be allocated a data bundle on the recurrence date
  13. Should a customer have insufficient funds to cover the recurring bundle cost on the recurrence date, Vodacom will continue to check the customer's account for sufficient funds. Once there is sufficient funds, the bundle cost will be deducted from the account and the date of the deduction will become the new billing and bundle recurrence date.
Page Title
Connected Home Terms and Conditions
Keywords
terms, conditions, connected, home
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/connected-home-terms

Data Transfer Terms and Conditions

CBU

Data Transfer

Terms And Conditions

  1. Data Transfer will be applicable to Prepaid, Hybrid and Post-paid subscribers. 
  2. Transfer of Data bundles will be applicable to all once-off & recurring data bundles.
  3. Only a customer that is the Master Account Holder can transfer a data bundle
  4. Transfer of Data bundles will be applicable within the following payment types:
    1. Post-paid customers can only transfer Data to Post-paid and Hybrid customers 
    2. Hybrid customers can only transfer Data to Hybrid and Post-paid customers 
    3. Prepaid customers can only transfer Data to Prepaid customers
    4. Customers on NXT LVL price plans can only share Data with Customers on NXT LVL price plans
      1. NXT LVL Prepaid customers can only share Data with NXT LVL Prepaid customers 
      2. NXT LVL Hybrid customers can only share Data with NXT LVL Hybrid customers 
    5. Customers on Mobile Broadband data price plans can only share Data with Customers on Mobile Broadband data price plans
      1. Mobile Broadband data price Hybrid customers can only share Data with Mobile Broadband data price Hybrid and Mobile Broadband data price Post-paid customers 
      2. Mobile Broadband data price Post-paid customers can only share Data with Mobile Broadband data price Hybrid and Mobile Broadband data price Post-paid customers 
  5. All Vodacom data bundles will be available for transfer free of charge.
  6. You may not transfer all free data bundles.
  7. A Sharing Subscriber can allocate Data bundles to a receiving MSISDN/s only within a pre-set parameter of bundle sizes. The pre-defined allocation bundle sizes will be as follows:
    50MB, 100MB, 250MB, 500MB and 1 GB
  8. Data Bundles can only be transferred on a set number of days before expiry:
    1. Bundles with validities less than 1 day can be transferred immediately
    2. Bundles with validities greater than 1 day and less than or equal 29 days can only be transferred 3 days or less prior to expiry
    3. Bundles with validities over 29 days can only be transferred 25 days or less prior to expiry.
  9. The sharing subscriber will have the ability to link up to 5 MSISDN/s. The sharing subscriber will only be able to link/de-link the Receiving MSISDN/s that they can allocate every 30 days
  10. There is no limit to the number of times a Sharing customer can allocate bundles to receiving customers
    1. All allocated hourly bundles given to the receiving MSISDN/s will be valid for an hour
    2. All allocated daily bundles given to the receiving MSISDN/s will be valid for a day
    3. All allocated Weekend bundles given to the receiving MSISDN/s will be valid for one weekend
    4. All allocated data bundles with a validity greater than 24 hours given to the receiving MSISDN/s will be valid for 7 days
  11. The allocated bundle given to the receiving MSISDN/s cannot be further transferred to someone else.
  12. The allocated bundle given to the receiving MSISDN/s cannot be Rolled over
  13. The channels that a customer can use to transfer data is:
    1. USSD (*135#)
  14. In the cases where URL based bundles are transferred, the receiving customer is required to have access to the relevant applications to be able to use the URL based data bundle received 
  15. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will notify its customers of such amendment(s) before they come into force.
  16. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices (as specified by the regulating body, ICASA) are being used on the Vodacom network

 

Page Title
Data Transfer Terms and Conditions
Keywords
terms, conditions, data, bundle, transfer
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/data-transfer
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