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VodaPay Platform Terms and Conditions

  1. Platform Terms and Condition

    1. The VodaPay Lifestyle services offered on the VodaPay application (collectively the "VPS Platforms") offers you the ability to pay for goods and services (the "Products") offered on the VPS Platforms without carrying cash (the "Services").

    2. You and your refers to you as user of the VPS Platform.

    3. In these Platform Terms and Conditions, we, us and our, refer to Vodacom Payment Services (Pty) Ltd and Vodacom (Pty) Ltd.

    4. By using the VPS Platforms, you indicate that you agree to the following terms and conditions (the "Platform Terms and Conditions").

    5. The VPS Platforms are jointly owned and operated by Vodacom Payment Services (Pty) Ltd, a company registered in terms of South African law with registration number: 2007/010688/07 (hereinafter referred to as "VPS") and Vodacom (Pty) Ltd, a company registered in terms of South African law with registration number: 1993/003367/07  (hereinafter referred to as "Vodacom"). As such you will become a customer of both VPS and Vodacom.

    6. To understand how VPS and Vodacom collect, use, protect and handle your personal information please visit www.vodacom.co.za.

  2. Term and Termination

    1. These Platform Terms and Conditions shall commence from the date on which they are published on the VPS Platforms and continue indefinitely, as amended by VPS and Vodacom from time to time, for so long as the VPS Platforms exists and are operational, VPS and Vodacom being entitled to amend or terminate these Platform Terms and Conditions and/or shut down the VPS Platforms at any time.

    2. VPS and Vodacom shall notify you of the amended Platform Terms and Conditions. It is your responsibility to go through the amended Platform Terms and Conditions to ensure that you understand them.

  3. Notice

    1. These Platform Terms and Conditions contain provisions which appear in a bold text style to this clause in order to draw your attention to such clauses because they:

      1. may limit the risk or liability of VPS, Vodacom or a third party; and/or

      2. may create risk or liability for you; and/or

      3. may compel you to indemnify the Vodacom Group or a third party; and/or

      4. serve as an acknowledgement, by you, of a fact.

    2.  If there is any provision in these Platform Terms and Conditions that you do not understand, it is your responsibility to ask VPS to explain it to you before you accept the Platform Terms and Conditions or continue using the VPS Platforms.

    3. These Platform Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the "CPA").

    4. Nothing in these Platform Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or VPS in terms of the CPA.

    5. VPS permits the use of the VPS Platforms subject to the Platform Terms and Conditions. By using this VPS Platforms in any way, you shall be deemed to have accepted all the Platform Terms and Conditions unconditionally. You must not use the VPS Platforms or any part thereof if you do not agree to the Platform Terms and Conditions.

  4. Registration Process

    1. To register and use the VPS Platforms, you must register using your South African mobile number.

    2. When you register, a One Time PIN ("OTP") will be sent to your mobile number. You will then be prompted to supply the OTP on the VPS Platforms.

    3. Once you have supplied the correct OTP, you will be required to set up a 5-digit pin to access the VPS Platforms. You will also be given an option to use biometrics on your mobile device as means to access the VPS Platforms.

    4. You agree and warrant that your 5-digit pin shall:

      1. be used for personal use only; and

      2. not be disclosed by you to any third party.

    5. For security purposes you agree to enter the correct 5-digit pin whenever attempting to use the VPS Platforms, failing which you will be denied access.

    6. You undertake to keep your 5-digit pin secure and warrant that no other person shall use the VPS Platforms utilising your 5-digit pin, and you acknowledge further that you are responsible for ensuring that no unauthorised access to the VPS Platforms is obtained using your 5-digit pin, and that you will be liable for all such activities conducted pursuant to such use, whether authorised or not.

    7. You agree to notify VPS immediately via the Fraud hotline number on 082 241 0016 upon becoming aware of or reasonably suspecting any unauthorised access to or use of your 5-digit pin and to take steps to mitigate any resultant loss or harm.

  5. Use of the VPS Platforms

    1. By using the VPS Platforms you warrant that you are 18 (eighteen) years of age or older and of full legal capacity.

    2. You may only use the VPS Platforms for lawful purposes and you warrant that you shall not use the VPS Platforms:

      1. to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property rights, or otherwise objectionable or unlawful;

      2. for the transmission of "junkmail", "spam", "chain letters", or unsolicited mass distribution of SMS;

      3. other than for your personal and non-commercial use.

    3. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the VPS Platforms. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the VPS Platforms or the information contained herein, without the prior written consent from an authorised VPS representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this VPS Platforms).

    4. You may not in any way display, publish, copy, print, post or otherwise use the VPS Platforms and/or the information contained therein without the express prior written consent of an authorised VPS representative.

  6. Payment Options

    For your convenience we have multiple payment options for you to purchase Products on the VPS Platforms as per below: 

    1. Bank Cards

      1.  You may choose to use your existing bank card for payment on the VPS Platforms. Only bank cards that are 3D secure enabled can be used on the VPS Platforms.

      2. Your bank's card, account, and online banking terms do not change and continue to apply to each transaction.

      3. Any applicable fees and charges that apply to your bank card will also apply when you use the VPS Platforms to pay for purchases.

      4. VPS may impose any limits on the frequency or amount of your card transactions. Furthermore, VPS reserves the right to block a card from use on the VPS Platforms at any time without notice.

    2. Wallet

      1. You may elect to make payments on the VPS Platforms using a digital wallet that stores value (the "Wallet"). There are different types of Wallets.

      2. You will automatically have an entry level wallet available to you when you successfully register on the VPS Platforms (the "Entry Wallet").  

      3. You may also apply for Wallets with more functionalities based on your transaction needs, such Wallets are the Lite, Pro or Essential Wallets (jointly referred to as the "Enhanced Wallets").

      4. On your election for activation of the Enhanced Wallet, you will be prompted to agree to the additional terms and conditions.

      5. In order to make use of any of the Wallets you agree to be bound by the terms and conditions of the relevant Wallet. 

    3. Entry Wallet

      1. You can only receive funds from other VPS Platform users who have successfully registered for the Enhanced Wallets. For the avoidance of doubt, you will not be able to transfer funds into an Entry Wallet.

      2.  All funds in the Entry Wallet shall automatically earn you a prepaid certificate of equal rand value to the funds that are in your Entry Wallet (the "Value Certificate").

      3. The Entry Wallet is capable of only storing the Value Certificate of up to R3,000.

      4. The Value Certificate shall be a representation of the equal rand value that has been transferred into your Entry Wallet at any given time.

      5. If there are additional funds that are transferred to your Entry Wallet, such funds will add to the balance of your Value Certificate.

      6. You may only receive a total of R5,000 a month in your Entry Wallet.

      7. You may only redeem the Value Certificate for products and services offered on the VPS Platforms. For the avoidance of doubt you may not cash out the Value Certificate.

      8. You may only redeem a maximum of R3,000 on a daily basis from your Entry Wallet.

      9. You will be able to purchase Products on the VPS Platforms that are less than the total value of the Value Certificate in which case such purchase amount shall be deducted from the balance of the Value Certificate.

      10. The Value Certificate shall remain valid for as long as you use the Entry Wallet.

      11. The balance of the Value Certificate shall be displayed to you on the VPS Platforms after you log in. The balance of your Value Certificate shall be updated real time.

      12. The Value Certificates shall be non-transferable.

      13. You may elect to apply for an Enhanced Wallet, upon which you offer to sell the value or balance of your Value Certificate back to VPS in which case if VPS accepts such offer, VPS shall transfer the monetary value of the Value Certificate to an Enhanced Wallet.

  7. Third Party Merchants

    1. VPS only provides the VPS Platforms to facilitate transactions between you and the third party that is selling goods or services on the VPS Platforms (the "Third Party Merchants"). VPS is neither the buyer nor the seller of the goods or services unless otherwise specified.

    2. All transactions are therefore solely between you and such Third Party Merchant. VPS is not a party to that transaction.

    3. Once you transact with the Third Party Merchants you will be bound by their relevant and separate terms and conditions.

    4. VPS does not take any liability for the delivery of, the quality of, the use of, or any other aspect relating to the goods or services from Third Party Merchant. 

    5. The Third Party Merchant is solely responsible for fulfilment of delivery of the Products. The Third Party Merchant is also responsible to provide an invoice to you if you require it.

    6. You remain a customer of the Third Party Merchant at all times, under no circumstances will VPS contact the Third Party Merchant on your behalf, including but not limited, obtaining information related to your account or details or request amendment of any details.

    7. Not all Third Party Merchants are registered VAT (Value-Added Tax) vendors. Only Third Party Merchants who are registered VAT vendors may charge VAT on goods or services sold and issue a tax invoice in respect thereof.

    8. All return of goods or services for any reason shall be subject to the Third Party Merchant's returns policy. VPS strongly advises that you familiarise yourself with the Third Party Merchant's return policy.

    9. Should any claim escalate into being a dispute, VPS is not obliged to get involved in such a dispute and any such disputes must be resolved between you and the relevant Third Party Merchant alone.

    10. These Platform Terms and Conditions do not in any way overrule, eliminate or adjust the terms and conditions entered into between you and a Third Party Merchant.

  8. VPS Coupons and Rewards

    1. VPS may reward you with coupons based on your use of the VPS Platforms.

    2. Coupons are issued at VPS' sole discretion and VPS is entitled at any time to correct, cancel or reject a coupon for any reason (including without limitation where a coupon has been distributed in an unauthorised manner). You do not have a right to coupons, and coupons cannot be earned. Coupons are issued under specific terms and conditions disclosed separately in the VPS Platforms Rewards section regulating when and how they may be used.

    3. A coupon can be redeemed in full if the coupon amount is the same as the transaction amount.

    4. A coupon cannot be redeemed for cash and is not transferable.

    5. A coupon can be redeemed in full if the coupon amount is less than the transaction amount; and in this case a bank card payment can be used to pay for the remaining balance of the transaction amount.

    6. A coupon can be redeemed partially if the coupon amount is more than the transaction amount; and in such a case you will forfeit the balance of the coupon.

    7. You may have multiple coupons, however only one coupon can be redeemed per transaction.

    8. Some coupons can only be redeemed for specific Products. 

    9. If a coupon redemption fails, you may contact VPS as specified in clause 20.

    10. If the transaction where you were attempting to redeem a coupon fails due to system failure and the transaction is not concluded, the coupon will be refunded to you.

    11. Where you have used a coupon to pay, and you or the merchant later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the merchant's returns policy, VPS may provide you with a replacement coupon of the same value as that was redeemed during the payment. VPS may in its sole discretion impose restrictions on the use of the replacement coupon.

    12. VPS may reward you with cashback into your Wallet based on your use of the VPS Platforms issued under specific terms and conditions regulating when and how they may be used.

    13. If you qualify for a cashback reward and your Wallet is dormant, blocked or the balance limit on your Wallet has been breached, then you will not receive the reward.

    14. In the unfortunate event of your death, any coupons allocated to you will be cancelled and the funds will be repatriated to VPS.

  9. Marketing in the VPS Platforms

    1. As our customer, VPS will contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions available on the VPS Platforms and VPS or Vodacom may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications.

    2. VPS may send you marketing of all products or services provided in the VodaPay application unless you have opted out.

    3. VPS will contact you to let you know about products and services of Vodacom Group companies including Vodacom, Vodacom Insurance Company Limited and Vodacom Life Assurance Company Limited products and services and those of other companies which may interest you.

    4. You can control your marketing permissions at any time within the VodaPay application.

  10. Disclaimer

    1. Whilst every effort has been made by VPS and its suppliers of information, to ensure the proper performance of the VPS Platforms, the accuracy of the information/images and the reliability of the binary data on the VPS Platforms, VPS, its affiliated companies, suppliers, or any of their employees, do not, to the full extent permitted by law, guarantee the availability or accuracy of the services, content and/or information offered on the VPS Platforms.

    2. VPS makes no representations or warranties, whether express or implied, and assumes no liability or responsibility for the proper performance of the VPS Platforms and you thus use the VPS Platforms at your own risk. In particular VPS makes no warranty that the VPS Platforms will meet your requirements, be uninterrupted, complete, timely, secure or error free.

    3. VPS disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the VPS Platforms and/or any content therein unless otherwise provided by law.

    4. The VPS Platforms and all information provided on the VPS Platforms is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

    5. Any views or statements made or expressed on the VPS Platforms are not necessarily the views of VPS, its directors, employees and/or agents.

    6. In addition to the disclaimers contained elsewhere in these Platform Terms and Conditions, VPS also makes no warranty or representation, whether express or implied, that the information or files available on the VPS Platforms are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or willful misconduct of VPS, its employees, agents or authorised representatives. VPS thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the VPS Platforms.

  11. Third Party Content/ VPS Platforms

    1. Third party information such as but not limited to, product catalogues, product description and specifications, lists of dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products, links to third party websites and other data from external sources is made available on the VPS Platforms ("Third Party Content"). The provision of Third Party Content is for general informational purposes only.

    2. You hereby acknowledge that the Third Party Content provided to you is obtained from sources believed to be reliable or provided by the sellers in the process of advertising, exhibiting and offering to sell the products on the VPS Platforms. All Third Party Content is provided on an 'As Is' basis. VPS does not own / have the rights and title to any such Third Party Content, VPS does not provide any guarantee or make any representations with regards to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content. VPS shall not be held liable for any loss suffered by you in any way whatsoever based on your reliance on or use of such Third Party Content.

    3. This VPS Platforms may contain links or references to other websites ("Third Party Platforms") which are outside of our control, including those of advertisers. These Platform Terms and Conditions do not apply to those Third Party Platforms and VPS is not responsible for the practices and/or privacy policies of those Third VPS Platforms or the "cookies" that those sites may use.

    4. In the event any Third Party Content contains links to Third Party Platforms, and you visit any such external link, you agree to do so at your own risk, responsibility and liability. VPS makes no warranty or representation regarding, and does not endorse, any website linked to the VPS Platforms or the information appearing thereon or any of the products or services described thereon.

  12. Intellectual Property Rights

    1. The contents of the VPS Platforms, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, the word or mark "VPS", and "Voda", logos, trade-marks, designs and service marks which are displayed on or incorporated in this VPS Platforms ("Intellectual Property") are protected by law, including but not limited to copyright and trade mark law. The Intellectual Property is the property of VPS, its advertisers and/or sponsors and/or is licensed to VPS.

    2. You will not acquire any right, title or interest in or to the VPS Platforms or the Intellectual Property.

    3. Any use, distribution or reproduction of the Intellectual Property is prohibited unless expressly authorised in terms of these Platform Terms and Conditions or otherwise provided for in law.

    4. Where any of the Intellectual Property has been licensed to VPS or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

  13. Warranties, Acknowledgements and Confirmation

    1. You acknowledge and confirm that the VPS may request information from any person, or business, relevant to the Services in which you are interested.

    2. You warrant that the information contained herein is correct, true and complete and that you have full capacity and authority to transact with VPS.

    3. You acknowledge that you are required to provide documents to verify your identity in terms of anti-money laundering legislation.

    4. You warrant that you have complied with all applicable legislation and regulations governing your activities including anti-money laundering legislation and exchange control legislation.

    5. You acknowledge and confirm that VPS may carry out identity, fraud prevention and other illegal activities checks and share information related to this application through the Southern African Fraud Prevention Service and other organizations involved in criminal activities prevention.

    6. You acknowledge and confirm that the VPS may process and share personal information as defined in the Protection of Personal Information Act, No 4 of 2013 with third parties whose services the VPS utilizes in its ordinary course of business.

  14. Security and Risk

    1. Any act performed when using the VPS Platform will be assumed to have been performed by you.

    2. We shall not be obliged to enquire into, or to prove the authority of any person who has obtained access to your credentials (including your password, PIN or any other information used to verify your identity), or who has initiated any transaction on the VPS Platform.

    3. For your protection and security, you must enter the correct credentials to identify yourself when using the Services.

    4. For your protection, we can refuse to act on any instructions you send us or cancel your access (temporarily or permanently) if you don't meet the verification requirements. This includes entering the wrong credentials.

    5. We are entitled to act on and accept all transactions done after your credentials have been entered or applied correctly.

    6. We will assume that you have authorized all such transactions, even if such transactions took place without your knowledge or consent or were not authorized by you.

    7. You must take the necessary steps to protect your access information electronic equipment and your cellphone).

    8. You should never give or show your access information or credentials to any person.

  15. Indemnification

    1. To the full extent permitted by law, you indemnify and hold VPS harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages which arises directly or indirectly out of a breach of the terms of these terms and conditions by you or arising out of or in connection with the failure or delay in the performance of the Services or your  use of the Services, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, or the use of the Services, other than in respect of losses caused by VPS's gross negligence or intentional misconduct.

    2. Without affecting the generality of 15.1 above, VPS shall not be liable to you for any breach of these terms and conditions or failure to perform any obligations as a result of technical problems relating to its network, termination of any licence to operate or use the network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond VPS's control.

  16. Limitation of liability

    1. VPS cannot be held liable for any inaccurate information published on the VPS Platforms including incorrect prices, save where such liability arises from the gross negligence or willful misconduct of VPS, its employees, agents or authorised representatives.

    2. VPS shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the VPS Platforms or the content contained in the VPS Platforms; or your inability to use the VPS Platforms, and/or unlawful activity on the VPS Platforms and/or any linked Third Party VPS Platforms.

    3. You hereby indemnify VPS against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this VPS Platforms and/or any linked Third Party VPS Platforms.

    4. You warrant that the information you provide on the VPS Platform in order to use any of the Services is true and accurate and that VPS shall not be held liable for any loss that you may suffer as a result of you providing information that is not true or accurate.

  17. Termination and variation

    1. VPS reserves the right to amend the Platform Terms and Conditions as and when VPS deems necessary or is required to do so by law. You shall be notified by SMS when changes are effected, however where the changes are required by law or relates to the addition of a new service, extra functionality to the existing Service or any other change which neither reduces your rights nor increases your responsibilities, these shall be effective immediately and will be made without prior notice

    2. If you do not accept any change to the Platform Terms and Conditions, you may immediately remove your cards from the VPS Platforms. 

    3. You may visit the VodaPay application by regularly for material notices, updates and/or changes to the Platform Terms and Conditions.

  18. Change of your Contact Details

    1. If you do not inform us of a change of contact details, we will continue to use the contact details you provided to communicate with you.

    2.  You will need to inform VPS of any changes to your contact details as soon as reasonably possible. VPS shall not be held liable for any losses you may suffer as a result of you not providing us with updated contact details.

  19. Addresses and Notices

    VPS nominates the address set out below as the address it will receive all communications required in terms of these Platform Terms and Conditions:

    1. Physical and Postal address: Corporate Park 082, Vodacom Boulevard, Vodavalley, Midrand, 1685.

    2. Email: [email protected]   

  20. Communication with VPS

    1. You agree to use the Services and cooperate with VPS in evaluating the Services and provide feedback with respect to the identification of any errors, problems or defects discovery by you and identifying additional uses and functions.

    2. If you do not understand any part of these Platform Terms and Conditions or how they apply to you, or you would like to get more information on the Services, please contact us through our instant chat on the VodaPay application. You will interact with our chat bot Tobi but should you wish to contact us for any queries or complaints you will be able to request a call back and our friendly call center agent will call you back. In the event that you need to report fraud; please contact our Fraud line on 082 241 0016.

  21. Customer Complaints

    1. Unresolved complaints can be directed to VPS via e-mail at [email protected]

      1. Should a complaint  still not be resolved to your satisfaction, you may refer the complaint in writing to National Consumer Commission

        Tel: +27 12 428 7000
        Postal address: P. O. Box 36628, Menlo Park, 0102
        Email: [email protected]
        Website: www.thencc.gov.za 

  22. General

    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.

    4. These terms and conditions, as varied by us from time to time pursuant to clause 2.1, above constitute the sole agreement between you and VPS.

    5. When contacting our friendly call center agent, at no point should you furnish any VPS employee with the full card number or expiry date, CVV and/or bank PIN.

    6. It is your responsibility to immediately notify your bank should there be a security breach on your bank card or account for the card used on any of our online channels.

    7. In addition to the above terms and conditions, VPS's standard terms and conditions relevant to your subscriber account will also continue to apply. Also, your bank's standard terms and conditions relevant to the use of your debit or credit card will apply.

    8. You agree that the information you have provided upon registration for any of the Services is true and accurate. You agree to inform VPS immediately if the information provided becomes incorrect.

    9. The Platform Terms and Conditions constitute the sole record of the agreement between you and VPS with regard to the Services.

    10. You may not change any of the Platform Terms and Conditions.

    11. You may not cede your rights or delegate your obligations in terms of the Platform Terms and Conditions.

  23.  

    VodaPay Services Terms and Conditions

    1. The Services

      The VPS Platforms offer the Services set out in the Services Schedule below and includes but is not limited to:

      1. Bill payments which is a service provided by VPS to enable VPS customers to pay bills with third party service or product providers using the VodaPay Platforms. See the VodaPay Bill Payments terms and conditions in Annexure A below.

      2. Static and Dynamic QR Code Payments is a service provided by VPS to enable customers to pay third party service or product providers using the static and dynamic QR Code which customers can scan through their smartphone to make the payments.

      3. Buy Pre-Paid water and electricity from authorised municipalities set out on the VodaPay Platforms from time to time. See the VodaPay Prepaid Electricity and Water terms and conditions in Annexure B below.

      4. Coupon payments that were rewarded to a customer based on a rewards campaign on the VPS Platforms.

      5. Purchases of prepaid Mobile Products on the VodaPay Platforms. See the VodaPay Mobile Products (Airtime and Bundles) terms and conditions in Annexure C below.

     

    Annexure A: VodaPay Bill Payments Terms and Conditions

    1. Terms and Conditions

      These Terms and Conditions govern all payments of bills on the VodaPay Platforms. By using the VodaPay application (the "Bill Payments Page") whether as a visitor or a registered user you are bound by these terms and conditions ("Terms") as well as the VodaPay Platform Terms and Conditions as set out above (the "VodaPay Platform Terms and Conditions").

    2. The Service

      1.  Bill Payment (the "Service") is a service provided by VPS to enable VPS customers to pay bills with third party service or product providers ("Service Providers") using VPS the VodaPay Platforms.

      2.  VPS will endeavor to facilitate your bill payment within reasonable time. VPS cannot in any way guarantee a turnaround time for handling and posting payments by Service Providers. 

      3. Please contact the Service Provider for further assistance should your bill not be updated within reasonable time.

      4. Only those Service Providers registered with Easy Pay are enabled for this Service, i.e. bills that have an Easy Pay number linked to them.

      5. VPS, through the VodaPay Platforms, will present only those bill details as provided by the Service Provider and it is your responsibility to contact your Service Provider directly if you have any queries with regards to the details presented. The Service is NOT a bill presentment facility and therefore will display the amount due. This amount cannot be altered.

      6. It is your sole responsibility to confirm the bill details prior to making a payment. VPS will not be liable for any loss suffered due to incorrect information that was supplied by you, including but not limited to: the incorrect cell number, bill/account number or amount.

      7. VPS does not charge a service fee for paying your bill on this platform. However, the relevant bank fees associated with this transaction will be applicable.

      8. Where no amount is populated in the amount due field you may choose to pay any amount in Rand and Cents.

    Annexure B: VodaPay Prepaid Electricity and Water Terms and Conditions

    1. Terms and Conditions

      These Terms and Conditions govern all purchases of prepaid water and electricity on the VodaPay Platforms. By using the VodaPay application (the "Prepaid Electricity and Water Page") whether as a visitor or a registered user you are bound by these terms and conditions ("Terms") as well as the VodaPay Platform Terms and Conditions as set out above (the "VodaPay Platform Terms and Conditions").

    2. The Service

      1. VPS Prepaid Electricity and Water (the "Service") is a service that enables you to purchase prepaid electricity and water from the authorised municipalities set out on the VodaPay Platforms from time to time.

      2. Prepaid electricity and water are available to purchase through the VodaPay Platforms.

      3. VPS will present you with your prepaid electricity or water token within 5 minutes of a successful transaction. You acknowledge and accept that there may be a delay between VPS and any of the third parties involved in the successful conclusion of your prepaid electricity or water purchase.

      4. Although VPS will endeavor to complete most purchases within 5 minutes, VPS does not in any way guarantee this turnaround time.

      5. Should you not receive your prepaid electricity or water token within 5 minutes or for any queries about the service please contact us through our instant chat on the VodaPay application. You will interact with our chat bot Tobi but should you wish to contact us for any queries or complaints you will be able to request a call back and our friendly call center agent will call you back.

      6. VPS does not charge a service fee for purchasing prepaid electricity or water on the VodaPay Platforms. However, the relevant bank fees associated with this transaction will be applicable.

      7.  All transactions must be in Rand amounts, no cent amount will be processed.

      8. VPS does not determine the number of units to be allocated with prepaid electricity or water purchase, the determination lies with your municipality. The VodaPay Platforms are a channel to facilitate purchases, therefore you must contact your municipality for queries relating to unit allocation. 

      9. If you are in arrears with your municipal accounts and you use the Service, you may receive less value or no value if the amount you are purchasing for equals or is less than the arrears amount.

    Annexure C: VodaPay Mobile Products (Airtime and Bundles) Terms and Conditions

    1. Terms and Conditions

      These Terms and Conditions govern all purchases of prepaid mobile products on the VodaPay Platforms. By using the VodaPay application (the "Mobile Products Page") whether as a visitor or a registered user you are bound by these terms and conditions ("Terms") as well as the VodaPay Platform Terms and Conditions as set out above (the "VodaPay Platform Terms and Conditions").

    2. The Service

      1. This mobile product purchase service (the "Service") allows you to purchase prepaid mobile products such as Airtime/Data/SMS/Voice and Data bundles through the VodaPay Platforms across all mobile networks.

      2. The list of available mobile products is controlled by the mobile network providers and is subject to change

      3. VPS will present you with the direct top-up of your purchased mobile product type within 5 minutes of a successful transaction. You acknowledge and accept that there may be a delay between VPS and any of the third parties involved in the successful conclusion of your mobile product purchase.

      4. Although VPS will endeavor to complete your recharge within 5 minutes, VPS does not in any way guarantee this turnaround time.

      5. Should you not receive your direct top-up within 5 minutes or for any queries about the service you please contact us through our instant chat on the VodaPay application. You will interact with our chat bot Tobi but should you wish to contact us for any queries or complaints you will be able to request a call back and our friendly call center agent will call you back.

      6. VPS does not charge a service fee for purchasing mobile products on our platform. However, the relevant bank fees associated with this transaction will be applicable.

      7. All transactions must be in Rand amounts, no cent amount will be processed.

      8. VodaPay does not determine the rules related to the value, validity and use to be purchased mobile product, the determination lies with your mobile network. You must contact their Network for queries relating these rules.