Consumer Data Refill Service

Terms and Conditions

Consumer Data Refill Service

Vodacom reserves the right to expand on and/or amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice prior to any such change taking effect.

1. The Data Refill service will be available to all Prepaid, Hybrid and Post-paid Vodacom customers

2. You can opt in or opt out the Data Refill service using the following channels:

3. The following Once-Off Mobile Internet Data Refill bundles will be available for purchase via the Data Refill service for Mobile Internet customers:

Data Refill MI Data Bundles

Bundle Type

Bundle Size

Bundle Validity

Bundle Price

                                  Prepaid  and Hybrid Customers Only

Data

10MB

3 Days

   R 3.00

                                Postpaid Customers Only

Data

150MB

30 Days

  R 29.00

Data

500MB

30 Days

  R 79.00

Data

1GB

30 Days

 R 99.00

4. The following Once-Off Mobile Broadband Data Refill bundles will be available for purchase via the Data Refill service for Mobile Broadband customers:

Data Refill MBB Data Bundles

Bundle Type

Bundle Size

Bundle Validity

Bundle Price

Data

500MB

30 Days

 R            50.00

Data

1GB

30 Days

 R            80.00

Data

2GB

30 Days

 R          141.00

5. If you are already opted into the Vodacom Smart Recommendations service you will be able to opt into the Data Refill service

6 If you opt into the Data Refill service but did not opt into to the Vodacom Smart Recommendations service you will be required to opt out of the Data Refill service before being able to opt into the Smart Recommendations service.

7. If you opt into the Data Refill service you will not be charged for any out of bundle data usage

8. Once you have opted into the Data Refill service and you finish all the active anytime data in your account, the subscribed to Data Refill data bundle will be allocated into your account and the cost of the bundle added onto your monthly bill.

9. Once an auto-purchase has been made into your account the customer will receive an SMS confirming the auto-purchase made

10. The number of times that a Data Refill will be made on your account in any given month will be dependent on when you reach your Credit Limit Lock or Call Limit Lock

11. In the event that a you have reached your Voluntary Call Limit a data refill will no longer be made in the your account up until the limit is increased or removed.

12. Please note that once a call limit is reached you will be barred for all outgoing calls, SMS and data connections, except to emergency 112 and Vodacom customer care 135 for the remainder of the month. However, should the threshold be reached during a voice call or data download, the locking will only be implemented after that interaction is complete and you will remain liable for the charges incurred.

13. In the event that you have reached your Credit Limit a data Refill will no longer be made in the your account up until your account is unlocked

14. You can change the data bundle allocation for Data Refill service once a day

15. The changed data bundle allocation will be applied to your Data Refill service immediately

16. If you’re opted into Data Refill you will still be able to purchase other data bundles

17. You can call Customer Care on 082 135 for information regarding the Data Refill service

18. The Data Refill service is not applicable to Data Roaming

19. Blackberry customers are excluded from the Data Refill service and as a result cannot opt into the Data Refill service

20. The Corporate Clients of which Vodacom has predefined purchase agreements will be excluded from the Data Refill service.

Data Refill Specific Data Usage Notifications

21. If you are opted into the Post-paid Data Refill service will receive Data Refill specific data usage notifications. These data usage notifications will inform you of data remaining and reminders of the data bundle that will be auto-purchased into their account when all their anytime data is finished

22. If you are opted in to both the Smart Recommendations service and the Data Refill service will no longer receive data usage notifications that have personalised offers but will receive Data Refill specific data usage notifications

23. The Data Refill specific data usage notifications will be only applicable to anytime data bundles and not time based (Night Owl) or URL specific data bundles active in your account

24. Your numbers that receive notifications on behalf of other numbers (alternative numbers) will not receive the Data Refill data usage notifications but will instead receive service data usage notifications

25. The channels in which you will receive Data Refill specific data usage notifications are:

Data Refill Bundles

26. The Data Refill data bundles will be for once-off use and will only re-allocate when you deplete all active anytime data in their account

27. For Postpaid Data Refill bundles will be valid for 30 days and for Prepaid Data Refill bundles will be valid for 3 days including the day of purchase. For post-paid customers, if the bundle is purchased on the 15th of the month, in a month that has 30 days, it is valid until the 14th day of the following month 1.e 15th April to 14th May. If a month has 31 days then the bundle will be valid up to and including the 13th day of the following calendar month i.e. 15th July till 13th August. In the month of February, where the month has 28 days and the bundle is activated on the 15th of the month, the bundle will be valid up to and including the 16th of March. In the month of February where the year and a bundle is purchased on the 15th of month, the bundle will be valid up to and including the 15th of March. The bundle will expire on 23:59 on the day of expiry.

28. All unused data at the time of expiry will be forfeited

29. The Data Refill bundles will not be applicable to transfer and roll over

30. A Data Refill bundle purchased on a Post-paid price plan will have the associated cost added to the monthly bill

31. A Data Refill bundle purchased on a Prepaid and hybrid will be deducted from your airtime

31. All the prices of the Once-Off Vodacom Data Refill bundles include VAT

32. You will be charged for the volume of data sent and received, and not the time you spend connected.

33. Data transfer rates are not guaranteed and are dependent on network availability

34. The Vodacom Data Refill bundles do not apply to data roaming

35. Unlimited Data Refill bundles can be purchased

36. If you opt out of the Data Refill service should not be charged out of bundle data rates after the depletion of any remaining Data Refill bundle

37. In the order of Consumption the Data Refill bundles will consumed last.

38. A Data Refill bundle will not be prorated. The full data allocations and associated cost respective bundle will be charged and allocated at the time of purchase

39. In the instance that you Opt Out of the Data Refill service while you have Data Refill data bundles active in their account, those remaining Data Refill bundles will remain active in the your  account until depletion or expiry

40. In the instance that you change your Data Refill bundle allocation while you still have Data Refill data bundles active in your account, those remaining Data Refill bundles will remain active in your account until depletion or expiry

41.   -The Mobile Internet 100MB, 500MB and 1GB Data Refill data bundles are valid until 23:59 on the 30th day from and including the day of purchase

 - The Mobile Internet 10MB Data Refill data bundles are valid until 23:59 on the 3rd day from and including the day of purchase

42. Night Owl Data does not get allocated to Data Refill data bundles.

43. When a Post-paid customer that has opted into the Data Refill data service migrates to a Prepaid plan, their Data Refill data service settings will no longer apply

44. When a Post-paid customer that has opted into the Data Refill data service migrates to a Top Up/uChoose plan, their Data Refill data service settings will be no longer apply

45. When a Post-paid customer that has opted into the Data Refill data service migrates to another Post-paid plan, their Data Refill data service settings will still be retained

46. When a Post-paid customer that has a Data Refill data bundle migrates to a Prepaid plan, the Data Refill data bundle will be forfeited

47. When a Post-paid customer that has a Data Refill data bundle migrates to a Top Up/uChoose plan, the Data Refill data bundle will be forfeited

48. When a Post-paid customer that is eligible for the service has a Data Refill data bundle migrates to another Post-paid plan, they will retain their Data Refill data bundle

Business Data Refill Service Terms and Conditions

By activating / purchasing Consumer Data Refill Services, you agree to be bound by these terms and conditions.

1. The Data Refill service will be available to customers with all Smart+, Red+ tariff plans and Mobile Broadband Postpaid tariff plans. Customers with Vodacom Business Data tariff plans will not be able to activate the Data Refill service.

2. You can opt in or opt out the Data Refill service using the following channels:

i. USSD (*135*6#)

ii. Contact Customer Care (082 1940)

3. You can buy the following Auto-Data bundles from the Data Refill service: 

Data Refill MI Data Bundles

Bundle Type

Bundle Size

Bundle Validity

Bundle Price

                                Postpaid Customers Only

Data

50MB

30 Days

R            12.00

Data

150MB

30 Days

 R            29.00

Data

500MB

30 Days

 R            79.00

Data

1GB

30 Days

 R             99.00

 

Data Refill MBB Data Bundles

Bundle Type

Bundle Size

Bundle Validity

Bundle Price

Data

500MB

30 Days

 R            50.00

Data

1GB

30 Days

 R            80.00

Data

2GB

30 Days

 R          141.00

4. If you are already opted into the Vodacom Smart Recommendations service, you will be able to opt into the Data Refill service.

5. If you are opted into the Data Refill service but not opted into to the Vodacom Smart Recommendations service, you will be required to opt out of the Data Refill service before being able to opt into the Smart Recommendations service.

6. Once you are opted into the Data Refill service and you finish all your active anytime data in your account, your subscribed to Data Refill data bundle will be allocated into your account and the cost of the bundle added onto your monthly invoice. 

7. Once an auto-purchase has been made into your account you will receive an SMS confirming the auto-purchase made.

8. You will not be able to transfer your unused Data Refill bundle.

9. You will not be able to extend the validity of your Data Refill bundle

10. The number of times that a Data Refill will be made on your account in any given month will be dependent on when you reach your Credit Limit Lock or Call Limit Lock.

11. In the event that you have reached your Voluntary Call Limit, a Data Refill will no longer be made in your account up until you increase or remove your limit.

Once your Voluntary Call Limit is reached you will not be able to make outgoing calls, send SMS’s or make data connections, except to emergency 112 and Vodacom customer care 1940 for the remainder of the month. However, should the threshold be reached during a voice call or data download, the locking will only be implemented after that interaction is complete and you will remain liable for the charges incurred.

12. In the event that you have reached your Credit Limit, an Auto-Data purchase will no longer be made to your account until your account is unlocked. Once a Credit Limit is reached you will not be able to make outgoing calls, send SMS’s or make data connections, except to emergency 112 and Vodacom customer care 1940 for the remainder of the month. However, should the threshold be reached during a voice call or data download, the locking will only be implemented after that interaction is complete and you will remain liable for the charges incurred.

13. In the event that you have reached your Credit Limit Lock, a Data Refill will no longer be made to your account until the lock is removed.  

14. You can change your choice of Auto-Data bundle allocation for your Data Refill service multiple times a day and it will be applied same day.

15. You can still purchase other data bundles when you are opted in to the Data Refill service.

16. You can call Customer Care on 082 1960 for information regarding the Data Refill service.

17. The Data Refill service is not applicable to Data Roaming.

18. Blackberry customers are excluded from the Data Refill service and as a result cannot opt into the Data Refill service.

19. Only corporate customers with the relevant purchase permissions will have the ability to purchase Data Refill bundles.

Data Refill Specific Data Usage Notifications

20. When you have opted into the Data Refill service, you will receive Data Refill specific data usage notifications. These data usage notifications will inform you of data remaining and reminders of the data bundle that will be auto-purchased into your account when all you’re anytime data is depleted.

21. If you are opted in to both the Smart Recommendations service and the Data Refill service, you will no longer receive data usage notifications that have personalised offers but will receive Data Refill specific data usage notifications.

22. The Data Refill specific data usage notifications will be only applicable to anytime data bundles and not time based (Night Owl) or URL specific data bundles active in your account.

23. Customer numbers that receive notifications on behalf of other numbers (alternative numbers) will not receive the Data Refill data usage notifications but will instead receive service data usage notifications.

24. You will receive Data Refill specific data usage notifications by SMS

Data Refill Bundles

25. The Auto-Data bundles of the Data Refill service will be purchased for once-off use and will only re-allocate when you deplete all active anytime data bundle(s) in your account.

26. The Data Refill bundles will be valid for 30 days from and including the day of purchase. If the bundle is purchased on the 15th of the month, in a month that has 30 days, it is valid until the 14th day of the following month 1.e 15th April to 14th May. If a month has 31 days then the bundle will be valid up to and including the 13th day of the following calendar month i.e. 15th July till 13th August. In the month of February, where the month has 28 days and the bundle is activated on the 15th of the month, the bundle will be valid up to and including the 16th of March. In the month of February where the year and a bundle is purchased on the 15th of month, the bundle will be valid up to and including the 15th of March. The bundle will expire on 23:59 on the day of expiry.

27. All unused data at the time of expiry will be forfeited.

28. A Data Refill bundle purchased on a Post-paid price plan will have the associated cost added to the monthly invoice.

29. All the prices of the once-off Data Refill bundles include VAT.

30. You will be charged for the volume of data sent and received, and not the time you spend connected.

31. The Data Refill bundles do not apply to data roaming.

32. Data Refill bundles do not have an out of bundle rate, the applicable out of bundle  rate associated with the respective price plan must be charged per MB when the Data Refill is either depleted or it expires when a customer has opted out of the Data Refill service. This should apply depending on the Out of Bundle data limit lock applied on your line. 

33. In the Post-paid Order of Consumption, the First In First Out consumption rule will apply to the Data Refill bundles.

34. A Data Refill bundle will not be prorated. The full data allocations and associated cost respective bundle will be charged and allocated at the time of purchase.

35. In the instance that you opt-out of the Data Refill service while you have Data Refill data bundles active in your account, those remaining Data Refill bundles will remain active in your account until depletion or expiry.

36. In the instance that you change your Data Refill bundle allocation while you still have Data Refill data bundles active in your account, those remaining Data Refill bundles will remain active in your account until depletion or expiry.

37. The Data Refill Data bundles are valid until 23:59 on the 30th day from and including the day of purchase.

38. Night Owl Data does not get allocated to Data Refill data bundles.

39. When you have opted in to Data Refill Post-paid and you migrate to a Prepaid plan, you will forfeit the Data Refill service, in case you wish to have Data-Refill, you will need to opt in to the Prepaid Data Refill service.

40. When a Post-paid customer that has opted into the Data Refill Data service migrates to a Top Up/uChoose plan, their Data Refill Data service settings will be no longer applicable.

41. When a Post-paid customer that has opted into the Data Refill Data service migrates to another Post-paid plan, their Data Refill Data service settings will still be retained.

42. When a Post-paid customer that has a Data Refill Data bundle migrates to a Prepaid plan, the Data Refill data bundle will be forfeited.

43. When a Post-paid customer that has a Data Refill Data bundle migrates to a Top Up/uChoose plan, the Data Refill data bundle will be forfeited

44. When a Post-paid customer that has a Data Refill Data bundle migrates to another Post-paid plan, they will retain their Data Refill data bundle.

General

45. These Terms and Conditions do not replace any other terms and conditions, agreements or contracts that exist between you and Vodacom.

46. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions and amend the charges. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

47. The Vodacom Privacy Statement applies to Data Refill.  By using Data Refill you agree that you have read and understood the Vodacom privacy statement. http://www.vodacom.co.za/vodacom/terms/privacy-policy.

48. Vodacom shall have no liability to you in respect of your use of these services to the extent permitted by law.  Vodacom shall not be liable for any losses arising as a result of technical or other failure of the Services and Vodacom does not warrant that the service shall be fault free or free of interruptions.