Competition Terms and Conditions

CBU

VodaLend Voucher Advance Terms and Conditions

  1. Introduction
    • The VodaLend Voucher Advance product (the “Vouchers”) is provided by Vodacom Payment Services (Pty) Ltd (“VPS”) in conjunction with an appointed third-party service provider (Nairtime South Africa (Pty) Ltd).
    • Any reference to “VPS Approved Platform” shall mean any website, application or contact point used by VPS in the facilitation of purchase of the Vouchers.
    • These terms and conditions the (“Voucher Terms and Conditions”) relating to the Vouchers are incorporated by reference to the applicable VPS Approved Platform terms and conditions that appear on such VPS Approved Platforms (the “VPS Approved Platform Terms and Conditions”).
    • All capitalised terms not defined herein shall have the meaning given in the VPS Approved Platform Terms and Conditions.
    • These Voucher Terms and Conditions are to regulate the relationship between you and VPS for the facilitation of the sale of Vouchers on a VPS Approved Platform (the “Service”).
    • By using the Service, you agree to the Voucher Terms and Conditions. Please read these Voucher Terms and Conditions carefully and make sure that you understand them before using the Service.
    • VPS has the right to change or modify these Voucher Terms and Conditions at any time with the method of notice as determined by VPS from time to time.
  2. Eligibility to use the Service

The Service is available to you if you:

  • are a Vodacom network prepaid, postpaid, uChoose or Top Up customer; and
  • you meet the eligibility requirements for this particular Service as set out in these Voucher Terms and Conditions.
  1. The Vouchers 
    • You may purchase Vouchers on any of the applicable VPS Approved Platforms.
    • All Vouchers shall be available to you for purchase in denominations and values as may be set by us and displayed on the VPS Approved Platforms from time to time.
    • Each of the Vouchers will contain terms and conditions relating to that specific Voucher (“Specific Voucher Conditions”). This may include but not limited to the validity, use and redemption of the Voucher. The Specific Voucher Conditions may be set by the third-party supplier of the Voucher. You agree to be bound by Specific Voucher Conditions and acknowledge that VPS cannot be held liable for any loss that you may suffer as a result of your failure to comply with the Specific Voucher Conditions.
    • You acknowledge that the Specific Voucher Conditions constitute an agreement between you and the party that has supplied the Voucher and therefore it is your responsibility to familiarise yourself with such Specific Voucher Conditions prior to purchasing the Service. Unless VPS is sited as the provider of the Voucher in the Specific Voucher Conditions, VPS cannot be held liable for any loss that you may incur as a result of using or being unable to use the Voucher. You may contact VPS for any queries relating to the redemption of a Voucher however, in the event that a query cannot be dealt with by VPS, you may contact the relevant Voucher provider directly as set out in the Specific Voucher Conditions.
    • You hereby acknowledge that you must be at least 18 years of age to use the Service.
  2. Upfront Sales
    • The “Buy Now” service is available to all Vodacom subscribers, and customers subscribed to other networks.
    • You can choose the “Buy Now” option to purchase a Voucher on the VPS Approved Platform. This means that the payment for the Voucher is due and payable to VPS immediately upon purchase and before you may redeem the Voucher. You will then be required to pay the full value of the Voucher indicated on the VPS Approved Platform (the “Purchase Price”) upfront prior to being able to use or redeem the Voucher.
    • You hereby authorise VPS (or any of its authorised agents and/or collection providers) to collect the Purchase Price from your bank account, Wallet and any other payment method you may indicate on the VPS Approved Platform to pay for the Voucher (the “Payment Method”).
  3. Sale on Advance
    • You can choose the “Voucher Advance” option to purchase a Voucher. This means that you can purchase and redeem a Voucher now but pay the Purchase Price at a later period.
    • In order to use this Voucher Advance option and in addition to the requirements set out in clause 2 of these Voucher Terms and Conditions, you must:
      • have been a customer on the Vodacom network for at least a continuous 12 month period immediately preceding your intention to use the Service; and
      • meet the scoring criteria set by VPS relating to the use and behaviour as a Vodacom network customer. VPS reserves the right to update and amend the aforementioned criteria without prior notice to you.  
    • Once you have successfully met the eligibility criteria set out in clause 2 above, you will be required to indicate the frequency and period upon which you will be able to pay for the Voucher (the “Repayment Period”).
    • VPS shall indicate to you the maximum value of the Voucher that you qualify for.
    • The Repayment Period shall be at intervals set out by VPS and selected by you. The Repayment Period may be between 3 to 14 calendar days after you purchase the Voucher, or such extended period as may be set out by VPS at its sole discretion from time to time.
    • You may make partial payments towards the Purchase Price before the expiry of the Repayment Period if VPS makes such an option available to you.
    • You are required to pay the full Purchase Price on or before the expiry of the Repayment Period you have selected.
    • There will be no extra charge on the Purchase Price when you use this Voucher Advance option and repay on or before the expiry of the Repayment Period.
    • It is important for you to note that the Purchase Price for a Voucher on this Sale on Advance option is immediately due for payment from the date that the Voucher is purchased.  However, in our sole discretion, we provide you the option to pay the Purchase Price on the expiry of the Repayment Period.
    • You hereby authorise us to collect the Purchase Price where applicable from the Payment Method that you have indicated on the VPS Approved Platform.
    • You may only purchase one Voucher using the Voucher Advance option at any given time. You may only purchase another Voucher using the Voucher Advance option once you have paid the Purchase Price for the preceding Voucher purchase in full.

 

  1. Payment Methods
    • You may elect to use any Payment Method available to you on the VPS Approved Platform to purchase the Vouchers.
    • You may not use a virtual card as a form of a Payment Method.
    • You may amend your Payment Method and any details referring to them at any time prior to paying the Purchase Price.
    • In the event that you update the details of your Payment Method and we are unable to collect the Purchase Price from the updated details, you acknowledge that we may collect based on the details you initially provided to us.
    • You acknowledge that in the event that you have more than one Payment Method on any of the VPS Approved Platforms and the Payment Method you have selected to pay for the Voucher during the Repayment Period is dishonoured for any reason, you hereby give VPS authority to collect from any other Payment Method that has available funds to satisfy your repayment obligation.
    • You warrant that the information relating to your Payment Method belong to you (or you are duly authorised to use them). You further warrant that the information you have provide is true and accurate. You will ensure that all Payment Method information is always kept up to date.
  2. Termination of the Service
    • You may contact us at any time in order to request for the Service to be deactivated/removed from your profile on all the VPS Approved Platforms.
    • Where you have requested for the Service to be deactivate/removed from your profile you will continue to be liable for the Purchase Price that are due and payable by you.
  3. Limitation of Liability

VPS shall not be held liable for any loss, damage or injury you may incur as a direct or indirect reason of:

  • your use and/ or redemption of the Vouchers;
  • you breaching the provisions of these Voucher Terms and Conditions; and

 your violation of the rights of any third party, including our third‑party service providers in relation to the Service.

 Privacy Notice

Scope

This Privacy Notice applies to customers who take up the VodaLend Voucher Advance service. Unless context dictates otherwise, the Vodacom Privacy Statement shall also apply to interactions with you regarding any collection, use or other processing of personal information.

Personal Information Collected
    • Vodacom only collects personal information required to enter into an agreement for the VodaLend Voucher Advance service.

Uses and Sharing
    • Vodacom processes the information to provide you the VodaLend Voucher Advance service as per agreement and may use your information to provide you with information on related products or offer discounts on certain offerings;
    • Vodacom will use your personal information for purposes consistent with the reason Vodacom has collected it for;
    • Vodacom will share your information with our Supplier to conduct VodaLend Voucher Advance scoring. If you do not provide your consent to share the information, Vodacom will not be able to provide you with VodaLend Voucher Advance service;
    • Vodacom will require our third party Supplier/s to handle your personal information in accordance with our full privacy statement, as well as applicable privacy legislation.

Your Rights
    • You may access personal information that Vodacom holds about you. You may also ask us to correct any errors or delete your personal information held by us, under certain circumstances;
    • You may opt-out of any marketing messages or further contact from us;
    • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

How to Contact Us
    1. If you need to: Change any of your details; or 
    2. If you need any other customer support, please call customer care on 082 135.

 

Page Title
VodaLend Voucher Advance
Keywords
VodaLend Voucher Advance
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/vodalend-voucher-advance

Vodacom Unlock Your 30 Birthday Promotion Terms and Conditions

CBU

Vodacom “Unlock Your 30“ Birthday Promotion

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Unlock Your 30" Birthday Promotion (the “Promotion”) where customers stand a chance of winning their share of Vodacom’s 30th birthday rewards.

All participants during the term of the Promotion agree to be bound by the following Terms and Conditions:

Duration

  1. The Promotion is open to all existing Vodacom Prepaid, Hybrid and Contract customers, including new customers who activate a new SIM on the Vodacom network or port into the Vodacom network, during the Promotional period from 00 am on the 30th of June 2024 to 23h59 on the 08th of October 2024.
  2. The duration of the Promotion may be extended or curtailed at the discretion of Vodacom.

Rewarding

  1. By participating in the Promotion, customers stand a chance to receive a Vodacom birthday reward of their choice, including but not limited to:
  • Free data & voice, integrated bundles;
  • Data and Voice bundles;
  • Content-specific bundles and Vodacom Tickets;
  • Lifestyle services;
  • Lifestyle vouchers;
  • VodaBucks; or
  • Discounts on Vodacom products and services.
  1. Customers will be given goals to complete according to spend and behaviour.
  2. Rewards will be allocated in real-time, immediately after the customer qualifies upon completing their goal (where possible).
  3. Rewards will remain active until their expiry date. This will be determined by the type of reward provided and will be communicated to you.
  4. Customers can receive as many rewards as they can for as long as they complete the awarded goal within the given time frame.
  5. Customers can view their reward balance via the following channels:
  • VodaPay
  • USSD (*135# and *133#)
  1. Customers will be able to migrate with their rewards when moving to a different tariff plan.

Eligibility

  1. Only entries received during the Promotion period as stipulated in clause 1 above will qualify for rewards, provided that the awarded goal is completed within the given time frame.
  2. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Promotion. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  3. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  4. In the event that the user of the mobile phone (i.e., the participant in the Promotion) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the reward will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  5. Master and child accounts can participate in the Promotion. All linked numbers can participate in the Promotion.
  • In the case of the Master and Child accounts / linked numbers, the rewards will be awarded to the cell number that performed the qualifying behavior. Master accounts will not receive rewards earned by child accounts.
  1. Vodacom Business end-users are also eligible to participate in the campaign. Any Vodacom Business end-user who participates in the Promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder with whom they are employed.
  • The end-user shall also comply with all policies that he/she is subject to by virtue of their employment by the Vodacom Business account holder.
  • Vodacom shall not engage in any dispute between the end-user and the Vodacom Business account holder, and where such dispute/s arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  • Vodacom Business customers purchasing any products or services by either adding to bill or via credit card are eligible for rewards.
  1. The following customers are excluded from participating in the Promotion:
  • All Machine-to-Machine (M2M) SIMs and devices.
  • APN SIM cards.
  • Community services SIMs / phone numbers.
  • Bulk SMS applications are not permitted to participate in the Promotion; and
  • Non-customer SIMs that use applications to send SMSs in volumes not possible by a natural person.
  1. Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Promotion are not eligible to participate in this Promotion.

Valid Entry

  1. The Promotion will be the channelled for participation via -
  • Voda Pay App; and
  • USSD (*135# and *133#).
  1. Customers who opted into the previous Vodacom summer campaigns will not be required to opt-in again.
  2. Customers can participate in the Promotion by opting into a personalised goal and choosing a reward.
  3. Customers will have a choice of three rewards to select from, when choosing their goals.
  4. The customers will receive an SMS notification once their goal is set and once it is successfully completed.
  5. Customers will only be allowed one active goal at a time.
  6. Customers will be allocated one goal at a time. For this goal, a customer will have up to 7 days to accomplish it before it expires.
  7. If the customer does not complete the goal within the set period, the goal will expire, and a new goal will be re-presented.
  8. Customers are allowed to participate multiple times.
  9. Customers may still participate in any other Vodacom promotions running concurrently with the Promotion (depending on the rules of your active promo).
  10. By opting into the Promotion, the customer will also be opted into the VodaBucks Rewards Programme (https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme) and will enjoy all the benefits of the Vodacom Rewards Programme.
  11. There are no additional charges for participating in the Promotion apart from the standard data costs to upload a valid entry, as explained in clause 18 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  12. Vodacom shall not be liable for any costs incurred by the winners for entering the Promotion or in claiming any rewards, where applicable. 
  13. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Redeeming the Reward

  1. Once the goal is completed, the customer will be issued with the associated reward.
  2. Customers will be able to see their personalized active goals via the following channels:
  • Vodapay App; and
  • USSD (*135# and *133#).
  1. Once a goal is completed, the customer will receive a message to confirm when the reward is allocated successfully.
  2. Customers can then access or redeem their reward as stipulated in the message sent to them.

Winner Validation

  1. All the information provided or related to this Promotion shall be managed, captured and approved by Vodacom.
  2. The claim for any reward will be subject to security and validation, and Vodacom reserves the right to withhold any reward until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Promotion and have to comply with the required validation procedure, determined by Vodacom, in order to claim any rewards, failing which such winner will forfeit the reward and the reward will be awarded to the next selected qualifying entrant.
  3. Notwithstanding the fact that the rewards vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such reward will be forfeited.

Reward Delivery

  1. All rewards will be claimed via self-service channels and where applicable customers will provide details of the relevant store to claim their reward. No rewards will be delivered to a postal address.
  2. No rewards are transferable or exchangeable and may not be redeemed for cash.
  3. If a customer cannot accept a reward for any reason whatsoever, the reward will be forfeited.
  4. All risks and ownership of the rewards shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Promotion as well as in regard to the rewards shall terminate.

Personal information

  1. User data collected via the Promotion will not be used for any other purpose than for execution of the Promotion.
  2. User data collected via entry for this Promotion will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The Vodacom’s decision on any aspect of the Promotion including the allocation of the rewards will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a reward if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the reward.
  6. Vodacom is not liable for any technical failures affecting participation and / or reward redemption process of the Promotion. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the reward redemption process of the Promotion.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any reward nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom “Unlock Your 30“ Birthday Promotion
Page Title
Unlock Your 30 Birthday Promotion | Vodacom
Keywords
Unlock Your 30 Birthday Promotion, Unlock Your 30, Birthday, Promotion
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/promotions/unlock-your-30

Broadband connect LTE-Advanced Terms and Conditions

CBU

Broadband connect LTE-Advanced Terms and Conditions

Vodacom reserves the right to change, extend or suspend the offers with a reasonable notice period provided to the end-user of such amendments.

Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices (as specified by the regulating body, ICASA) are being used on the Vodacom network

24 month LTE-Advanced data contracts prices include a Huawei B618 router and a Huawei WS331c WiFi range extender

Standard Mobile Broadband 24 Month contract Terms and Conditions will apply to LTE-Advanced offers as detailed below:

LTE-Advance 24-month contracts

  1. 24 month LTE-Advanced data contracts are available as either a Postpaid or Top Up option billable monthly
  2. 24 month LTE-Advanced data contracts are available are only available in selected areas, coverage availability can be confirmed by accessing the Vodacom Online coverage map
  3. 24 month LTE-Advanced data contracts are only available at selected stores 
  4. 24 month LTE-Advanced data contracts are available as either a new contract or as an upgrade
  5. LTE-Advanced 24 Month contracts will be subject to standard credit vetting rules
  6. 24 month LTE-Advanced data contracts available via all service providers
  7. 24 month LTE-Advanced data contracts will have a term of 24 months and upgrade or renewal is possible in month 22 of the contract term.
  8. 24 month LTE-Advanced data contract pricing includes VAT.
  9. Night Owl is included in the Postpaid or Top Up Contracts. For more information on the Night Owl VAS visit  https://myvodacom.secure.vodacom.co.za/vodacom/terms/night-owl-terms-and-conditions
  10. This Agreement will start on the Activation Date and, subject to the Terms and Conditions of this Agreement shall continue for the Initial Period. After the Initial Period this Agreement will automatically continue on a month to month basis subject to any changes which we have notified you of unless you or Vodacom terminate it on at least 20 (twenty) business days written notice.
  11. Despite rule 10, you may terminate this Agreement during the Initial Period or a Renewal Period by giving Vodacom at least 20 (twenty) business days' notice in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Equipment related to the Services. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract.  The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost.
  12. After the initial 24 months contract period, the contract will continue on a month-to-month basis at the price the contract was signed up for. This price will be applicable until the contract is terminated or the customer upgrades to another contract.
  13. Customers will be charged for the volume of data sent and received, and not the time spent connected
  14. Customers with a 24 month LTE-Advanced data contract will not be able to purchase Mobile Internet Monthly Recurring data bundles
  15. Customers with 24 month LTE-Advanced data contracts will only be able to purchase Mobile Broadband (MBB) Once-Off data bundles, or Once-Off Wi-Fi bundles; unlimited Mobile Broadband Once-Off or Once-Off Wi-Fi data bundle purchases  are allowed

  16. MBB Once-Off bundles and Once-Off Wi-Fi bundles will be available through the following self-service channels using the number of the price plan as the login or initiator of the service;

    Self-service Channels
    MyPhone *135#
    vodacom.co.za & vodacom.mobi
    The VodaPay App
    Customer Care 082 135
    Vodacom Shops
  17. SMS messages are charged at R0.80c during peak times R0.35c during off-peak times. MMS messages are charged at  R0.80c per 300KB during both peak and off-peak times. Respective SMS & MMS bundled rates apply if applicable.

  18. 24 month LTE-Advanced data price plans will be voice capable and voice rates applicable to data price plans will be as follows: 
     

    Call Rates Per Minute for 24-month LTE-Advanced Data Contracts
    Payment TypeDestinationPeakOff-peakUnitisation
    ContractVodacomR1.60R1.60Per Minute
    OtherR1.99R1.99
    Top UpVodacomR1.99R1.08Per Second
    OtherR2.65R1.25
  19. Data transfer rates are not guaranteed and are dependent on network availability.
  20. 24 Month LTE-Advanced Price Plans do not apply to data roaming.
  21. The monthly price and data allocation will be pro-rated for the first month of the contract where the contract is taken out in the middle of a calendar month. Thereafter the full bundle allocation will take place on the 1st of every consecutive calendar month.
  22. Data Sharing SIM cards cannot be added to post-paid billing option for LTE-Advanced contracts.
  23. 24 Month LTE-Advanced data contracts can transfer data bundles to other mobile numbers on the Vodacom network. The costs of the respective bundles transferred will be added to bill for post-paid billing option for contracts, and deducted from the available airtime balance on Top Up contracts.

Migrations

  1. Migrations will be allowed as long as the monthly subscription fee is either the same or higher than the current subscription fee of the contract to be migrated.
  2. Upward migrations will be allowed for contract migrations i.e. 500MB to 1GB, no downward migrations will be allowed until  the full term of the contract has been fulfilled.
  3. Migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.

Carry-over, order of consumption and validity

  1. The data bundle expiry date for the 24 month LTE-Advanced contracts will be valid for up to 60 days or until the last day of the following calendar month. If the Vodacom data bundle is depleted the applicable Out Of Bundle rate is applied  respective of the price plan type per MB. LTE-Advanced Once-Off bundles can be purchased to add additional data before month end. 
  2. Vodacom data bundles follow a LIFO (Last In First Out) order of consumption. The last bundle to be purchased, activated or allocated will be the first bundle to be consumed and then any other available bundles in chronological order.

24-Month LTE-Advanced data price plan pricing

Bundle SizePrice Per MonthIn-bundle Rate per MBOut-of-bundle Rate per MB PostpaidOut-of-bundle Rate per MB Top Up
50GBR899R0.02R0.44R1
100GB R1199R0.01R0.44R1

Customer Premise Equipment (CPE)

  1. After the 24 month contract period the CPE becomes the property of the customer. 
  2. The CPE has a 24-month warranty on the device for manufacturing defects
  3. If customer equipment is swapped out, the warranty of the replacement CPE will be valid for the balance of the 24 month contract period. 
  4. The CPE warranty period commences on the date of acceptance of delivery of the wireless extender by the customer. 
  5. The CPE warranty will be voided if damage is caused by malfunction or failure resulting from alterations, any serial number is removed or defaced, accidents, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.  
  6. The warranty does not cover manuals, packaging and Ethernet cabling.
  7. This warranty does not cover normal wear and tear of the CPE.

WiFi Access Extenders Terms and Conditions

General

  1. The data speed (throughput) of your broadband connection could be impacted by the use of WiFi extenders
  2. The speed (throughput) from a wireless extender can be influenced by the following:
    1. Distance of the user from the wireless extender.
    2. Distance of the wireless extender to the router.
    3. Number of wireless networks in range.
    4. Number of devices connected to your wireless network.
    5. Physical materials used in the construction of the home or building, especially if they obstruct the line-of-site path of the signal from the wireless extender to the user.
    6. Devices operating on the same band (2.4GHz) resulting in radio interference.
  3. The Vodacom Wireless Extenders terms and conditions as detailed herein are subject to change from time to time.
  4. The Vodacom Wireless Extenders terms and conditions are subject to our Standard Vodacom terms and conditions.
  5. Where there is any conflict between our standard Vodacom terms and conditions and the Wireless Extenders specific terms and conditions, the last mentioned shall prevail.

Wireless extenders device warranty

  1. The wireless extender has a 24-month warranty on the device for manufacturing defects. 
  2. The wireless extenders warranty period commences on the date of acceptance of delivery of the wireless extender by the customer. 
  3. The WiFi extenders warranty will be voided if damage is caused by malfunction or failure resulting from alterations, any serial number is removed or defaced, accidents, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.  
  4. The warranty does not cover manuals, packaging and Ethernet cabling.
  5. This warranty does not cover normal wear and tear of the wireless extenders.

Usage policy

  1. The wireless extender is not designed for installation in an electrical distribution board.
  2. The wireless extender is not designed for installation into existing electrical cabling such as lighting fixtures.
  3. The above listed uses can damage the wireless extender and therefore are not covered by warranty.
Page Title
Broadband Connect LTE-Advanced Contract Terms and Conditions
Keywords
terms, conditions, promotion, Broadband, Connect, LTE-Advanced
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/lte-advanced

Rugby Jersey Voucher Competition Terms and Conditions

CBU

Vodacom RED Core & RED VIP March & April 2025 - Rugby Jersey voucher

Terms and Conditions

CAMPAIGN SUMMARY

Vodacom will gift a rugby jersey voucher through (Totalsports eGift Card) to subscribers who sign up or upgrade to a specific Vodacom Red deal during the deal period 07 March 2025 - 03 April 2025.

RED Core deals:

DEVICESTARIFF PLANPER MONTH
Samsung
Samsung Galaxy S25 Ultra 5G 128GB | 256 | 512GB & 1TB7.6GB (2.8GB Anytime + 2.8GB Night Owl) | 200 Minutes | 2GB Additional Data24 or 36 months
Samsung Galaxy S25 Plus 5G 128GB | 256 | 512GB & 1TB7.6GB (2.8GB Anytime + 2.8GB Night Owl) | 200 Minutes | 2GB Additional Data

Samsung Galaxy S25 5G

128GB | 256 | 512GB & 1TB

7.6GB (2.8GB Anytime + 2.8GB Night Owl) | 200 Minutes | 2GB Additional Data
Apple

iPhone 16 5G

128GB | 256 | 512GB

7.6GB (2.8GB Anytime + 2.8GB Night Owl) | 200 Minutes | 2GB Additional Data24 or 36 months

iPhone 16 Plus 5G

128GB | 256 | 512GB

7.6GB (2.8GB Anytime + 2.8GB Night Owl) | 200 Minutes | 2GB Additional Data

iPhone 16 Pro 5G

128GB | 256 | 512GB

7.6GB (2.8GB Anytime + 2.8GB Night Owl) | 200 Minutes | 2GB Additional Data

iPhone 16 Pro Max 5G

128GB | 256 | 512GB

7.6GB (2.8GB Anytime + 2.8GB Night Owl) | 200 Minutes | 2GB Additional Data

RED VIP deals:

DEVICESTARIFF PLANPER MONTH
Samsung
Samsung Galaxy S25 Ultra 128GB | 256 | 512GB & 1TB100GB (50GB Anytime + 50GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off24 or 36 months
200GB (100GB Anytime + 100GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off
Samsung Galaxy S25 Plus 5G 128GB | 256 | 512GB & 1TB100GB (50GB Anytime + 50GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off
200GB (100GB Anytime + 100GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off

Samsung Galaxy S25 5G

128GB | 256 | 512GB & 1TB

100GB (50GB Anytime + 50GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off
200GB (100GB Anytime + 100GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off
Apple

iPhone 16 5G

128GB | 256 | 512GB

100GB (50GB Anytime + 50GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off24 or 36 months
200GB (100GB Anytime + 100GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off

iPhone 16 Plus 5G

128GB | 256 | 512GB

100GB (50GB Anytime + 50GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off
200GB (100GB Anytime + 100GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off
iPhone 16 Pro 5G
128GB | 256 | 512GB | 1TB		100GB (50GB Anytime + 50GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off
200GB (100GB Anytime + 100GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off
iPhone 16 Pro Max 5G
128GB | 256 | 512GB | 1TB		100GB (50GB Anytime + 50GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off
200GB (100GB Anytime + 100GB Night Owl) | Unlimited Minutes +SMSes | 30GB Once-Off

PROMOTION

  • By Signing up or upgrading to Vodacom Red Core and RED VIP tabulated deals on 24 or 36 months offer, you agree to these terms and conditions.
  • The free voucher offer will be available to all new and existing Vodacom Hybrid (Top Up) and Postpaid customers, when purchasing any of the tabulated RED Core & RED VIP offers above, limited to the 1st 500 (five hundred) customers who sign up, upgrade or switch to an eligible Red Core or RED VIP plan.
  • The Vodacom Red Core or RED VIP plan with free Rugby Jersey promotion runs from 07 March 2025 – 03 April 2025 until stocks last.
  • Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing such change.
  • The selection of the 500 qualifying customers will take place in one batch (1). The batch will be selected on Thursday, 10th of April upon which the relevant PIN will be shared as per below.


REDEMPTION OF THE REWARD

In order to redeem the Reward, qualifying Customers will be directed to a redemption website (“Website”); where the qualifying Customer is to enter their unique promotional pin code received via SMS. 

The Website is the only place where qualifying Customers can redeem their Reward. Qualifying Customers will be able to redeem the Reward within 30 (Thirty) calendar days of issuing the unique promotional pin code via SMS. If qualifying Customers fail to redeem their Reward within the required validity period, they will forfeit their Reward.

Vodacom reserves the right to extend or curtail the promotional period for any reason deemed valid.

  • Upon verification and activation of a new contract, the qualifying customer will receive communication in the form of an SMS to the activated Vodacom contract number.
  • Qualifying consumers will receive their unique promotional pin code between Monday, 14th of April –Wednesday 16th of April 2025.
  • The once-off unique promotional pin code, as well as a link to the Website, will be sent to the qualifying customer in the form of an SMS.
  • After entering their unique promotional pin code on the Website, the qualifying customer will be prompted to enter their cell phone number to receive a unique one-time pin (OTP) to allow them access to the Website.
  • Qualifying customers will receive a Unique PIN via SMS from the https://redcore.expectmorepromos.co.za/ platform which will include a URL to the website where they can redeem their voucher.
  • The unique promotional pin code can only be used once, to redeem the Reward: local rugby jersey.

The Totalsports eGift Card (“Voucher”) is governed by the following terms and conditions:

  • This reward entitles the Consumer to a R899 (Nine Hundred Rand Totalsports eGift Card).
  • The Totalsports eGift Card is valid for 3 (three) years from the date of issue
  • Totalsports eGift Cards can only be redeemed in the country where they were issued.
  • To redeem the gift Card the Customer must visit https://www.mytfgworld.com/  and apply the 16 (Sixteen) digit number in the Customers wallet or upon checkout.
  • The eGift Card is redeemable at any TFG "The Foschini Group" partnered stores or on their respective online storefronts.
  • The following retail brands @home, @homelivingspace, American Swiss, Charles and Keith, Collette, Donna, DueSouth, Exact, Fabiani, Foschini, G-Star, Hi, Markham, Sportscene, Sterns, The FIX, Totalsports and TFG Insurance; selling clothing, jewellery, accessories, cosmetics, sporting apparel, homeware and insurance and publishing products. 
  • Totalsports eGift Cards are currently only available in South Africa, Namibia and Zambia.
  • Totalsports eGift Cards cannot be redeemed online in Namibia and Zambia.
  • Plastic store Gift cards, which are not eGift cards, are not redeemable online.
  • Totalsports eGift Cards cannot be used to reduce an outstanding balance on a TFG account.
  • Change for any value remaining on a Totalsports eGift Card after redeeming it, will not be given.
  • Totalsports eGift Cards can be redeemed in conjunction with a voucher when making a purchase online or in-store.
  • Totalsports eGift Cards can be used in full or for part payment of goods that you buy in-store or online.
  • If a store is offline, you will not be able to redeem a Totalsports eGift card.
  • Totalsports eGift Card purchase and redemption transactions cannot be reversed.
  • Totalsports eGift Cards cannot be exchanged for cash.
  • Totalsports eGift Cards are treated as cash and therefore any lost or stolen eGift Cards will not be replaced. If your Totalsports eGift Card is lost or stolen, you must report this at your closest TFG store or call Customer Services (number below). The Totalsports eGift Card will be blocked immediately and will only be replaced if the value on the Totalsports eGift Card has not yet been redeemed.
  • To check your eGift Card balance, call 0860 834 834 or click here (link to online balance enquiry). Non-SA countries can call +27 21 938 7096.
  • TFG is not liable for any lost or stolen Totalsports eGift Cards once purchased.
  • When you use your Totalsports eGift Card, the amount of your purchase will be deducted from the balance on the Totalsports eGift Card.
  • All refunds of goods purchased with a Totalsports eGift Card will be made in accordance with TFG’s refund policy. Any refunded amount will be credited to a Totalsports eGift Card and will not be given to you in cash.
  • These terms and conditions are subject to change without notice, and you will be bound to any changes made.


GENERAL

  • User data collected via the Promotion will not be used for any other purpose than for the execution of the Promotion only.
  • User data collected via entry to this Promotion will be stored for as long as it is legally required to and in accordance with Vodacom's Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  • Should a qualifying customer not receive an SMS containing the unique promotional pin code or have deleted or misplaced the unique promotional pin code, please contact 087 057 1255 for verification and for Vodacom to resend the unique promotional pin code-. The original issue date of the SMS will apply, if a customer fails to redeem their Reward within the required validity period, they will forfeit their Reward.
  • The Reward will be awarded to the Vodacom number that signed up or upgraded. 
  • This Promotion is only open to natural persons 18 (Eighteen) years and older. 
  • Neither Vodacom nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors, and any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the Reward.
  • Vodacom reserves the right to terminate the Promotion immediately and without notice if the Promotion is held to be or becomes unlawful. In such event, all Customers hereby waive any rights which they may have against Vodacom and acknowledge that they will have no recourse or claim of any nature whatsoever against Vodacom.
  • In the event of a dispute regarding any aspect of the Promotion and/or these Terms and Conditions, Vodacom's decision will be final, and binding and no correspondence will be entered.
  • Vodacom may refuse to give any Reward if the qualifying procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject /withhold any Reward for any reason and will not be obliged to notify customers that they are rejected.
  • Vodacom Contract customers who have redeemed on the reward redemption website will be able to log a customer query or complaint using the below details: General and reward queries at [email protected] or 087 057 1255.

All information relating to the Promotion and published on any promotional material will form part of these Terms and Conditions. For the full terms and conditions on the Vodacom Qualifying packages please visit; www.vodacom.co.za. 

GENERAL VODACOM ONLINE SHOPPING TERMS AND CONDITIONS

These are the terms and conditions that apply when you order from us online (Online Shopping Terms). The Online Shopping Terms must be read together with the promotion terms and conditions that apply to the use of our website; www.vodacom.co.za.

  • When you buy goods from us online, you agree to these terms and conditions and that we may send invoices to you electronically.

  Goods and Pricing:

  • All goods displayed on our website are subject to availability. If any goods ordered by you are not immediately available or are not available at all, we will let you know as soon as possible.
  • The stated prices on our website are in South African Rands (ZAR).
  • We have made every effort to accurately display the goods specifically regarding their colour, description, and price. Please remember however that the colours that you see will depend on the device which you are using to access our website and we cannot guarantee that the goods when received will be the exact same colour as you have seen them. 
  • Please ensure that you or your authorised representative is available at the delivery address. If anyone other than the purchaser is accepting delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. We may in certain instances require the person accepting delivery to produce a form of identification. On delivery, we will require that you or your authorised representative sign for the goods and fill in your or their name. 

Risk:

  • Risk on the goods will pass to you upon delivery of the goods to you or your authorised representative.

General:

  • We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time.
Page Description
Rugby Jersey Voucher Vodacom will gift a rugby jersey voucher through (Totalsports eGift Card) to subscribers who sign up or upgrade to a specific Vodacom Red
Page Title
Rugby Jersey Voucher - Competition | Vodacom
Keywords
Rugby Jersey Voucher, Rugby, Jersey Voucher
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/competition/rugby-jersey-voucher

Call Limit Terms and Conditions

CBU

Call Limit

General Terms and  Conditions

Voluntary Call Limit Terms and Conditions

  • Call/Data Limit  locking is not guaranteed from a technical point of view and should be used as guidelines to manage spend on your account. If for any reason the limit is not implemented, you are still liable to pay for usage on the account.

  • Bundle tariffs for both calls and data do not cover SMS/general services  and international calls. These charges will impact the limit you set and access to your FREE minutes can be affected for that month. However, you will carry over your FREE  minutes in line with the current bundle rules.

  • There is a minimum threshold for certain limits on bundle tariffs, starting at R50.00

  • Prior to reaching the limit, you will receive 3 SMS notifications informing you when the 50%, 75% and 90% thresholds of the limit have been reached

  • Due to the nature of post-paid billing, usage does not update in real-time. Your recent usage can be delayed which would therefore impact the implementation of the call limit and allow it to be exceeded. It is still your responsibility to manage the usage on your account even though a limit is put in place.

  • Once the limit is actioned, your line will be barred for all outgoing calls, SMS and data connections, except  to emergency 112 and Vodacom customer care 135 for the remainder of the month. However, should the threshold be reached during a voice call or data download, the locking will only be implemented after that interaction is complete and you remain liable for the charges incurred.

  • The automatic unlocking of the line will take place on the 1st of the following month.

  • Call/Data Limits  are also not implemented while roaming outside of South Africa due to the time delays in billing records.

Mandatory Call Limit Terms and Conditions

Mandatory call limit on cellphone number

  • In order to protect you from any surprises in your Vodacom bill, all new Vodacom Service Provider Company (Pty) Ltd subscribers are subject to a monthly mandatory call limit for the first seven (7) months of your contract period. The removal of the call limit may be possible after seven (7) months depending on assessment of the customers' overall credit profile in relation to his/her performance pertaining to their financial obligations. If the account is already seven months old and an additional line is added onto the account, the limit will remain on for a minimum of four (4) months. If the account is less than seven months old and an additional line is added to the account, the limit will remain on until the account age is seven months old and the limit has been active for at least four months.

  • The call limit is prescribed by Vodacom Service Provider Company (Pty) Ltd and is set on the usage on your cell phone number e.g. calls, data and SMS only.

  • You will receive threshold SMS notifications once your usage has reached the 50%, 70% & 90% mark.

  • Once your call limit has been reached, you will not be able to make calls, send SMSs or use data until the start of the new month. You will however still be able to receive calls and SMSs during this time and make calls to the 112 Emergency Services and 082 135 Vodacom Customer Care

  • If you are consistently exceeding your limit, you may want to consider migrating to a higher tariff. Note: you may only migrate your tariff after a period of seven (7) months

  • The call limit is not a guaranteed service and you will remain liable for all charges incurred, whether in excess of the limit set or not.

Mandatory account limit

  • All new Vodacom Service Provider Company(Pty) Ltd customers are subject to a mandatory account limit

  • The account limit is prescribed by Vodacom Service Provider Company (Pty) Ltd and is set on the usage on your account (including the usage of all cell phone numbers linked to your account).

  • An account limit will remain unchanged for a period of six (6) months where the limit will be adjusted on a monthly basis according to your overall credit record

  • You will receive threshold SMS notifications once your usage has reached the 50%, 70% & 90% mark

  • Once your account limit has been reached, you will not be able to make calls or send SMSs until the start of the new month or a payment is received. You will still be able to receive calls and SMSs during this time and make calls to the 112 Emergency Services and 082 135 Vodacom Customer Care.

  • The call limit is not a guaranteed service and you will remain liable for all charges incurred, whether in excess of the limit set or not

Page Title
Call Limit Terms and Conditions
Keywords
terms, conditions, call, limit, services
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/call-limit-terms-and-conditions

Vodacom OneNumber Terms and Conditions

CBU

Vodacom OneNumber Terms and Conditions

  • General Terms and Conditions
  1. The Vodacom OneNumber service is available to Vodacom contract customers only [contract refers to "post-paid" and "top up" subscribers and does not include "prepaid" subscribers].
  2. The service is available to new and existing Vodacom contract customers "post-paid" and "top up"].
  • To subscribe to the Vodacom OneNumber service, you will need a compatible device [i.e. phone] and wearable [i.e. smartwatch]
  • The wearable [i.e. smartwatch] or phone may be sourced through Vodacom [or bought from another provider within the OEM approved region].
  • The Vodacom OneNumber service may only be activated as an add-on to an existing primary [Contract].
  • Only one smartwatch/wearable may be linked to the service at a time.
  1. Signing up to the Vodacom OneNumber service, does not amend or extend your existing contract with Vodacom.
  2. Business or enterprise customer will have to follow existing or agreed to processes when requesting the service to be activated.
  • When signing up for the Vodacom OneNumber service, you will be billed a once off activation fee of R98.00 (incl. VAT) and a recurring monthly service fee of R25.00 (incl. VAT).
  • Both the activation fee and service will be added onto your monthly bill.
  • Regardless of the day within the month when the Vodacom OneNumber service was activated, the full activation or service fee will be billed accordingly, [i.e. no proration based on when the service was activated]
  • In an instance where a Vodacom OneNumber promotion is available.
    1. Vodacom may at its own discretion waiver the activation fee [R98 (incl. VAT)] and monthly service fee [R25 (incl. VAT)] for a predefined period [i.e. one month]
    2. Where the monthly service fee [R25 (incl. VAT)] will apply post the promotion allocation period (and not the advertised promotion period).
  • The promotional waiver will apply to customers singing up for the service for the first time, existing customers/repeat activators do not qualify for the promotional discount.  
  • Pre-Activation Terms and Conditions
  1. You may only have one OneNumber linked to you cellphone number. For Vodacom business account, you will need to check your account set up prior to activating your OneNumber service as not all account cater for the activation of multiple OneNumber services on one account.
  2. Should you wish to swap devices whilst having an active OneNumber service, you will need to deactivate your running service prior to signing back onto the service with a new device.
  3. Voice over LTE (VoLTE) will need to be enabled on your profile.
  4. The Vodacom OneNumber service may be activated using the QR Code Activation method or On Device Activation method.
  5. In order to have the service activated using the QR code method, you will need to visit one of our Vodacom Shops where an agent will assist you with activation.
  6. The QR Code Activation method applies when:
  • You are using a non-Samsung smartphone with a eSIM enabled Samsung watch.
  • You are using a any of the following eSIM enabled watches Google/Xiaomi/Oppo/TicWatch/Huawei/Amazfit/VIVO/Fossil/Garmin and any to other eSIM enabled watch that does not have a self service activation process with Vodacom. Vodacom may not supply/sell some of these watches, you as a customer will be responsible for investigating if your watch works or does not work on the Vodacom network.
  1. The On Device Activation method applies when:
  • You are using an Apple smartphone and an eSIM enabled Apple Watch.
  • You are using a non-Samsung smartphone with a eSIM enabled Samsung watch.
  1. Regardless of the activation method (i.e. QR Code or On Device Activation), you will need to ensure that both your watch and smartphone are on the latest operating system (as outlined by the device manufacture).
  • OneNumber Service Sign Up Terms and Conditions
  1. When signing up using the On Device Activation method, Vodacom need to collect the below information from your devices.
  • Smartphone: Cellphone number, make and make of the phone and your IMEI details
  • Watch: Make & Model, IMEI details and the device EID
  1. Based on the above collected information, Vodacom will do the necessary checks to make sure you have the required device(s) and contract. Based on the above checks, if you:
  • Don't meet the qualification checks, you will be advised accordingly
  • Meet the qualification checks; you will be presented with the Vodacom OneNumber sign up page.
    1. You will be required to log in with your Vodacom website or Vodacom App credentials.
    2. During the activation period, you will lose data connectivity for a period up to 120 seconds
  • Post Activation Terms and Conditions
  1. Once activated, the service may be cancelled at any time (provided your activation was/is not done as per section F).
  2. To cancel the Vodacom OneNumber service, where the service was activated through the:
  • QR Code Activation method (i.e. Samsung): You can visit any of the Vodacom Shops or dial Vodacom Customer Care on 082135 or Vodacom Business on 0821940.
  • On Device Activation method (i.e. Apple): You will need to log into the Vodacom OneNumber service page and cancel using the self-service deactivation functionality.
  1. Upon the cancellation/deactivation request being received/initiated,
  • The Vodacom OneNumber service will be cancelled immediately where:
  • You will not be billed for the service from the following month and
  • You will not be able to use your wearable/watch for any cellular-based service; you will only be able to use bluetooth-associated services.
  1. In the case where your cellphone account is suspended by Vodacom due to a billing query:
  • The Vodacom OneNumber service will be suspended as well. 
  • The service will be reactivated only after agreed billing query requirements have been fulfilled.
  1. Should you delete or remove the Vodacom OneNumber service from your wearable or phone, Vodacom will continue to bill you for the service as this method does not constitute a cancellation of the service with Vodacom.
  2. All cellular traffic consumed by the wearable [i.e. Watch] will depleted from the main cellular allocation, this applies to both in bundle and out of bundle usage.
  3. Multi-ringing won't work when you are traveling internationally [i.e. roaming] even though the main device will continue to work as per roaming business rules [where the device will utilise bluetooth capabilities].
  4. In the case where you as a customer change from a traditional contract/post-paid or top up contract to prepaid, the Vodacom OneNumber service will be cancelled on the day of the conversion.
  5. In the case where you as a customer change your watch /give your device away/move from an apple device to an android-based device or vice versa, you will need to deactivate the OneNumber prior to you moving to your new watch (in short whilst you have the older watch).
  • You can visit any of our stores to be assisted with a deactivation (in a case you had signed up using the QR code method)
  • If you have sign up using the One Device Activation method, you can simple follow the deactivation process on your device (similar to the activation process).
  • Once the deactivation is completed, you need to delete the OneNumber on your watch whilst the smartphone and watch are paired.
  • Where you deactivate the service and reactivate the OneNumber service multiple times, you will not requalify for the promotion and will be billed the activation fee.
  • Device Management
  1. Where and when a Sim swap is done on the primary device, the Vodacom OneNumber service will be retained at contract level and on the wearable.
  2. Where and when the main primary phone is:
  • Lost: you will need to contact Vodacom to blacklist the primary phone, where the Vodacom OneNumber service will continue to be available on the wearable.
  • Damaged: the Vodacom OneNumber service will continue to be available on the wearable, unless a request is received for the service to be cancelled/deactivated.
  1. Where and when the wearable is:
  • Lost: you will need to contact Vodacom to blacklist the device and have the Vodacom OneNumber service deactivated.
  • Damaged with possibility of:
    1. Recovery: no action required [unless if required by you as a customer to have the service cancelled].  Note: where the service is reinstated after a cancellation, you will be liable for the activation fee and continued service fee.
    2. No Recovery: you will need to contact Vodacom to have the service deactivated.
  • OneNumber Bundles with Accessory Instalment (AI)
  1. The Vodacom OneNumber bundled with AI service is available to Vodacom contract customers only [contract refers to "post-paid" and "top up" subscribers and does not include "prepaid" subscribers].
  2. You may only have one contract bundle comprising of Accessory Instalment and OneNumber
  3. eSIM enabled wearable deals that are bundled with the OneNumber service are only available from Vodacom stores and not available from digital platforms (i.e. digital) or from the call centre sales.
  4. Upon activation/finalisation of your accessory instalment deal (including OneNumber), you will receive an email containing the QR code that you will need in order to download you OneNumber/eSIM  on to your device. The email will be sent to an email address that was provided when the deal/contract was finalised/concluded.
  5. The OneNumber service locked billing and usage will run concurrent to your accessories instalment deal.
  6. The accessory instalment bill will comprise of your accessory instalment bill and the OneNumber R25 service fee, both will be billed on a monthly basis inline with your accessory instalment contract.
  7. Should you make any changes on your primary contract (upgrading or downgrading), this change will not impact your accessory instalment (with OneNumber) contract.
  8. You will not be able to cancel your OneNumber locked billing for the duration of the accessory instalment contract/deal.
  9. Your OneNumber locked billing (from the accessory instalment contract/deal ) will be converted to a month to month based subscription on expiry of the accessory instalment contract/deal. Once the contract has expired, you will be able to cancel the OneNumber service anytime you wish to do so.
  10. You will be able to activate the OneNumber service as a standalone service post the conclusion of you accessory instalment (with OneNumber) contract
  11. The OneNumber service may only be used/utilised/connected to one wearable at a time.
  • Terms and Conditions management
  1. Vodacom reserves the right to amend these terms and conditions and when such changes are material, Vodacom will provide prior written notice of such a change or amendment
Page Description
Vodacom contract customers only [contract refers to post-paid subscribers and does not include “top up” or “prepaid” subscribers].
Page Title
Vodacom OneNumber
Keywords
Vodacom OneNumber, VodacomOneNumber, Vodacom One Number
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-one-number

Vodacom Online Shop Terms and Conditions

CBU

Vodacom Online Shop

Terms and Conditions

These terms and conditions govern all purchases from the Vodacom Online Shop. By using www.vodacom.co.za or www.vodacombusiness.co.za (the "Website") whether as a visitor or a registered User (the "User" or the "Customer") to browse or purchase any product on the Website you, the visitor / User / Customer, are bound by these terms and conditions ("Terms & Conditions"). www.vodacom.co.za or www.vodacombusiness.co.za are owned and operated by Vodacom (Pty) Ltd, a company registered in terms of South African law with registration number: 1993/003367/07 VAT number: 4010139121 (hereinafter referred to as "Vodacom").

Registration Process

You may only purchase goods from this website if you are 18 years or older. if you are under 18, you may only purchase goods from this website with consent of your legal guardian. By accepting these terms and conditions you confirm that you are at least 18 years of age or that you have your legal guardians consent. All Credit/Debit card transactions are Secure Socket Layers encrypted Vodacom's registration documents and the Website's registered domain name are checked and verified. Vodacom shall take all reasonable steps to protect the customer's information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). In order to purchase any products from the Website, you have to be a registered User and logged in using your own unique log in details.

Agreement of Sale

Credit card/debit card purchases will only be effective when the customer electronically submits a successful order and a payment has been authorized and received by Vodacom. Placing a product in a shopping basket without completing the purchase cycle does not constitute an agreement of sale; and/or constitute an order for such product. Vodacom shall not be held liable if such product is not available when the purchase cycle is completed at a later stage. Vodacom may remove such product from a shopping basket if no stock is available.

Credit card/debit card purchases in the event that Vodacom accepts your order the same shall be debited to your credit card/ debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Vodacom's dispatch of the product that you have ordered. Should we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account. Refunds can take up to 21 working days to reflect.

In the case of an approved application, the contract obligation of such application will only be effective upon delivery and acceptance of the order.  The risk of loss shall pass on to the Buyer upon delivery of Product.

Vodacom reserves the right to refuse or cancel any order / Agreement of Sales for whatsoever reason without giving reason to the customer.

Third Party Content

Third party information such as but not limited to, product catalogues, product description and specifications, lists of dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products, links to third party websites and other data from external sources is made available on the Website ("Third Party Content"). The provision of Third Party Content is for general informational purposes only.

You hereby acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable or provided by the sellers in the process of advertising, exhibiting and offering to sell the Products on the Website. All Third Party Content is provided on an 'As Is' basis. Vodacom may not own / have the rights and title to any such Third Party Content, or provide any guarantee with respect to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content. Vodacom shall not be held liable for any loss suffered by You based on Your reliance on or use of such Third Party Content.

In the event any Third Party Content contains links to third party websites, and You visit any such external link, You agree to do so at your own risk, responsibility and liability. Vodacom makes no warranty or representation regarding, and does not endorse, any website linked to the Website / Services or the information appearing thereon or any of the products or services described thereon.

Product and Service Availability

Vodacom will endeavour to ensure information presented on this site is accurate, however errors may occur.   The product pictures are indicative and may not match the actual product.

Vodacom reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.

PRICING INFORMATION

All products and pricing are subject to stock availability. The price of each product will be displayed with the product listing. In the event of a sales or special offer, the discounted price shall be displayed.

Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Vodacom shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Vodacom may, at its discretion, either contact you for instructions or cancel your order. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Vodacom will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation.

PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF VODACOM. Vodacom may revise and cease to make available any product/ services at any time. In the event, Vodacom is unable to deliver the product to you on time or at all,  your order will be cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners.

External Suppliers Promotional Gifts / Discounted Voucher rules

Vodacom will communicate the redemption process to a customer, however will not be liable if an external supplier doesn't honour promotional gift or discounted voucher. Terms and conditions of the promotional gifts / discounted vouchers will apply to the limited stock available

 

Stock availability

Vodacom will take all reasonable efforts to monitor stock levels and ensure that when the item is discontinued, the offers are discontinued on the website. However we cannot guarantee fulfilment of your order .Where the item is temporarily out of stock, your order will be placed on back order until the stock becomes available to fulfil the same. Where the item is discontinued by a supplier, Vodacom will cancel your order should we not be able to source an alternative colour or device.

Promotional Deals and Special Offers

From time to time, Vodacom may offer certain contracts at discounted prices as part of a Today only ,Black Friday , App Only Deal ,Bundle Deal or any other campaign which are explained below (each a "Deal"). These will be subject to special terms and conditions (as set out in the Site ) Such terms and conditions define the construct of the deal.

 These deals will only be made available within the specified timeframe and quantities as advertised.  Quantities are limited to two (2) per customer dependent on the promotion  . This  also applies to discontinued or end of life items and Vodacom is not obligated to honour these deals. The extent of such "Deal" or discount is at the sole discretion of Vodacom.

 

Credit card /Debit Card Transactions

There is no minimum order value* A maximum value of R200 000.00 (Two Hundred Thousand Rand) per order on Hardware purchases* The minimum airtime recharge value is R12.00 (Twelve Rand) per order* The maximum airtime recharge value is R1 500.00 (One Thousand and Five Hundred Rand) per day to a maximum amount of R3000.00 (Three Thousand Rand) per month* The maximum data recharge value is R1500.00 (One Thousand Five Hundred Rand) per day to the maximum amount of R3000.00 (Three Thousand Rand) per month* All Prices are VAT inclusive. International Credit Cards are currently not supported on the Vodacom Online. 

Payments:

Vodacom shall only accept South African Visa or Master Credit/Debit Cards payments. No Diners or AMEX cards. At the time of the customer submitting the payment details, Vodacom shall request payment authorization from the Credit/Debit Card institute. If such authorization is not obtained the order will fail and not progress further. The customer will see a message to contact their bank. Only once the payment has been authorised will the sales order be dispatched from the Vodacom warehouse for delivery to the customer.

Refunds:

Credit/Debit Card transactions shall only be refunded back to the account used for the original purchase. All refunds may take up to 21 working days to process. Please note that all Airtime Bundles and Data Bundles are non-refundable as it is sent directly to the cellphone number captured.

Delivery

Vodacom shall only deliver within the borders of South Africa.

Deliveries shall take place between Monday - Fridays 8:00am-17:00pm.

Once payment has been received by Vodacom, deliveries shall take between 3-5 working days, depending on delivery address and location
It is your responsibility to ensure that an accurate delivery address is supplied.  Please be advised that changes to delivery address will not be allowed once the order has been despatched. This includes:* House / Building Number* Building Name* Street Name and Number* Suburb* Province* Post Code

Deliveries to postal codes will not be allowed.

Record of Online Sale Order

A record of each sales order and any related transaction between the customer and Vodacom shall be maintained on the Online Website.The customer shall only be able to view and print such record during the initial 12 (Twelve) month period. It shall be the responsibility of the customer to retain the record of the relevant sale or related transaction thereafter.

Listing of Cellular Phones:

In the event of theft or loss of a Cellular phone, where Vodacom has provided the Cellular Phone, the Customer shall be entitled to request Vodacom to list such Cellular Phone on the "blacklist" as determined by the prevailing policy of Vodacom from time to time. Vodacom shall effect such listing provided that all required information has been supplied by the Customer "Blacklist" shall mean the disablement by electronic or other means, of a Cellular phone thereby preventing its further use on the Vodacom Network. In the event of theft or loss of a SIM card, where Vodacom has provided the SIM card, the Customer shall be entitled to request Vodacom to list such SIM card on the "greylist" as determined by the prevailing policy of Vodacom from time to time. Vodacom shall effect such listing provided that all required information has been supplied by the Customer "Greylist" shall mean the disablement by electronic or other means, of a SIM card thereby preventing its further use on the Vodacom Network.

Disclosure of Information

Vodacom shall to the extent permitted by law, receive or disclose the Customer's personal information, documents, detailed call records and / or any other information for or to - Any law enforcement agencies that require the information for the preventing or investigation of criminal activities. Any of Vodacom's shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply, marketing and/or auditing purposes. Notwithstanding anything to the contrary herein contained, Vodacom shall be entitled to utilise the Customer's call records for tracing purposes as required by it in terms of law.

Disclaimer

Whilst every effort has been made by Vodacom and its suppliers of information, to ensure the proper performance of this website, the accuracy of the information/images and the reliability of the binary data on this website, Vodacom, its affiliated companies, suppliers, or any of their employees, do not guarantee the availability of the Website, content and information offered on the Website or the accuracy of the information and/or images on this Website. Vodacom makes no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of this Website and/or the services and/or the information and/or images contained on the Website, are thus used at the customer's own risk. In particular Vodacom makes no warranty that the Website will meet the customer's requirements, be uninterrupted, complete, timely, secure or error free.

No warranties:

The Website is supplied on an "as is" basis and has not been compiled or supplied to meet the customer's individual requirements. It is the customer's sole responsibility to satisfy the customer's self prior to accepting these T's & C's that the service available from and through this Website will meet the customer's individual requirements and be compatible with the customer's hardware and/or software. The Website may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for the customer convenience and should not be construed as an express or implied endorsement by us of the site(s) or the products or services provided therein. The customers access those sites and use their products and services solely at the customer's own risk.

Governing Law and Jurisdiction

This Website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these T's & C's, the customer submit to the jurisdiction of the South African courts.

Privacy

Vodacom shall take all reasonable steps to protect the customer's personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Vodacom may electronically collect, store and use the following of the customer's personal information:* name and surname;* birth date;* gender;* country of residence;* closest city;* non-personal browsing habits and click patterns;* e-mail address;* IP address; and* ID number / passport number. Vodacom collects; stores and uses the abovementioned information for the following purposes: * to greet the customer when the customer access the Website;* subject to the customer consent, to inform the customer of facts relating to the customer* access and use of the Website;* subject to the customer consent, to inform the customer about competitions and special offers from Vodacom and/or its partners / affiliates;* to compile non-personal statistical information about browsing habits, click-patterns and access to the Website;* to verify the customer identity when transacting with Vodacom and/or Marketplace Sellers; and* to ensure that the goods are received by the addressee.* The customer may elect not to receive any communications from Vodacom and/or its partners / affiliates. Vodacom may collect, maintain, save, compile and share any information collected from the customer, subject to the following provisions: Vodacom shall not disclose the customer's personal information unless -the customer consent thereto; or through due legal process. Vodacom may compile, use and share any information that does not relate to any specific individual; and Vodacom owns and retains all rights to non-personal statistical information collected and compiled by Vodacom.

Data Protection

Vodacom shall not pass on customer information to any third parties for Marketing purposes, only Vodacom and its affiliated vendors shall contact the customer to promote its products and services.

Security

Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Vodacom suffers any damage or loss. The customer agrees and warrants that the customer log-in name and password shall: * be used for the customer personal use only; and* not be disclosed to any third party. The customer allows Vodacom to take all reasonable steps to ensure the integrity and security of the Website and back-office applications. All credit card transactions are Secure Socket Layers encrypted Vodacom's registration documents and the Website's registered domain name are checked and verified.

Changes to Agreement

Vodacom may, in its sole discretion, change these T's & C's or any part thereof at any time with or without notice. It is the customer responsibility to visit the Website to see whether the T's & C's have been amended and ensure that the customer is satisfied with the amendments. Should the customer not be satisfied with the amendments, the customer must refrain from placing any further orders on, or from using in any way, the Website.

Disputes

Between the customer and Vodacom Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between the customer and Vodacom on any matter provided for in, or arising out of these Terms & Conditions, and not resolved through the Customer Care Department of Vodacom, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Johannesburg in English.

Address for delivery of notices

Vodacom chooses as its address at which it will receive all correspondence or legal notices for all purposes under these T's & C's, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: (Physical address) Vodacom Corporate Park, 082 Vodacom Boulevard, Vodavalley, Midrand, South Africa. (Postal address) Private Bag X 9904, Sandton, 2146.

Term and Termination

These T's & C's shall commence from the date on which they are published on the Website and continue indefinitely, as amended by Vodacom from time to time, for so long as the Website exists and is operational, Vodacom being entitled to amend or  terminate these T's & C's and/or shut down the Website at any time.

Copyright

Any and all copyright subsisting in the Website, including these T's & C's, vests in Vodacom and all rights not expressly granted are reserved.Vodacom cannot screen or edit all the content available from the Website and does not accept any liability for illegal, defamatory or obscene content. The customer's are encouraged to inform Vodacom of any content that may be offensive or illegal.

Intellectual Property Rights

All the content, trademarks and data on this Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Vodacom and as such are protected from infringement by local and international legislation and treaties.

Electronic Communications

When the customer visit the Website or send e-mails to Vodacom, the customer consent to receiving communications from Vodacom electronically and agree that all agreements, notices, disclosures and other communications sent by Vodacom satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing"

Hyperlinks

Hyperlinks provided on this Website to non-Vodacom sites are provided as is and Vodacom does not necessarily agree with, edit or sponsor the content on such web pages.

Framing

No person, business or web site may frame this site or any of the pages on this Website in any way whatsoever.

Page Title
Vodacom Online Shop Terms and Conditions
Keywords
terms, conditions, online, shop
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-online-shop-terms-and-conditions

V Support Terms and Conditions

CBU

V Support

Your Charges Guide

For more information about our charges - please reach out to our dedicated CIoT Customer Care centre either via the Vodafone Smart App (previously known as the V by Vodafone app)  or on https://v.vodafone.com/za/contact and choose between a LIVE Chat or a Call Back option. Operating hours our Monday - Sunday, 8am - 7pm.

CIoT introduces a range of smart devices that lets you keep track of the things that you care about.

Smart SIM Subscription

30-day or Contract price plans.The Smart SIM connects on a 30-day rolling subscription which automatically renews every 30-days unless cancelled. Your subscription charge will either be:

  1. added to your Vodacom mobile bill; or

  2. deducted from your recharge airtime; or

  3. in respect of non-Vodacom mobile customers, charged to your registered debit/credit card. The first payment will be taken as and when you activate the device and will auto-renew on a 30-day basis thereafter.

Charging. Smart SIM Subscriptions on a 30-day price plan (month-to-month) provide worry-free pricing with a fixed price to connect your devices to the Vodacom network. The rolling 30-day price plans give you the freedom to pause your next month's subscription if you ever want a break, so you only pay when you want to use your devices.

Price Plans
(30 day rolling)		 Smart SIM
(18/06/20 - 18/12/20)		 Smart SIM SMALL Smart SIM LARGE Smart SIM X-Large
Vodacom Branded Devices

V-Kids Watch
V-Bag Tracker

V-Kids Watch
V-Bag Tracker

    
Other Devices

Bike Trackers
Kid Trackers
General Trackers
Kids Watches
Bag & Luggage Trackers
Pet Trackers
Plugs & Home Alarms
Car Trackers
Fitness Trackers
Photo Cameras
Video Cameras

Bike Trackers
Kid Trackers
General Trackers
Kids Watches
Bag & Luggage Trackers
Pet Trackers

Plugs & Home Alarms
Car Trackers
Fitness Trackers
Photo Cameras

 Video Cameras
Charge (incl VAT) R9.00 R29.00 R49.00 R99.00

Changing Plans. You are able to move the Smart SIM to a new device of the same type (as detailed in the price plan table above). If you move the Smart SIM to a device of a different price plan type, you may receive a notification that the usage is higher than expected and be asked to change your plan. You can deactivate a plan and then, following the previous plans termination (which shall occur at the end of the 30-day anniversary of the date you subscribed which follows your termination), reactivate the same Smart SIM on a different price plan. If we notify you that excessive usage has been detected failure to change your plan may result in our termination of your Smart SIM subscription.

Out of Country Use. When you are outside of South Africa, you can use your Smart SIM within these territories at no additional cost:

Aland Islands, Austria, Azores, Belgium, Bulgaria, Canaries, Ceuta, Croatia, Republic of Cyprus, Czech Republic, Denmark, DRC, Estonia, Egypt, Finland, France, French Guiana, Germany, Ghana, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Kenya, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Melilla, Mozambique, Netherlands, Niger, Nigeria, Norway, Poland, Portugal, Reunion, Romania, Rwanda, Saint Martin, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, Tanzania, Uganda, UK (including Isle of Man and Channel Islands)

The Smart SIM may not operate outside of these territories. In addition, some devices may not support full global roaming due to technical issues. As availability may change from time to time please check with the third party device provider or see Help and Support.

Acceptable Use. All Smart SIM plans have no out of bundle charges and are designed for specific devices to give Smart SIMple pricing with no hidden costs. We retain the right to suspend or terminate your tariff where we have reasonable grounds to believe that for example:

  1. you are using a Smart SIM other than for the intended purpose (e.g. you are using the Smart SIM in a device that provides internet browsing functionality); or

  2. you have selected a price plan that does not match your actual usage (where your data use exceeds your selected plan expectations as reasonably set by us) For example, if you state in the activation process that your device is a low data demand tracker but in fact the Smart SIM is used in a high data demand camera).

Excessive Usage Notification. You will receive a notification where excessive usage is detected in any given 30-day subscription period. Initial notification will take place via the Vodafone Smart App to inform you where your usage is excessive. You will need to check you are on the correct tariff. Failure to take action may result in our termination of your Smart SIM and require you to set up a new subscription. If you do not have the Vodafone Smart App or have deleted the App you will not receive the first notification prior to suspension or termination. Where termination occurs due to excessive usage you will not be entitled to any credit for the remaining days left of your subscription.

Unauthorised devices. Please note your price plan subscription will remain active and unchanged even if an unauthorised device is detected. The Smart SIM will not work in the device but will work in any other valid device and your subscription will continue to auto-renew until deactivated by you.

General Information

All prices are correct at the time of print and are inclusive of VAT. Where there is a conflict between the pricing information in this Charges Guide and the pricing on the Vodafone Smart App then the pricing information in our Charges Guide will take priority.

Page Title
V-Support Terms and Conditions
Keywords
terms, conditions, data, v, by, v-support
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/v-by-vodacom/v-support
Subscribe to