Vodacom Fibre Fixed Voice Terms and Conditions

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Vodacom Fibre Fixed Voice

Terms and Conditions

General

  1. Vodacom Fibre Fixed Voice General Terms and Conditions

    1. Vodacom Fibre Fixed Voice terms and conditions detailed herein are subject to change from time to time.

    2. Vodacom Fibre Fixed Voice is subject to Vodacom's standard terms and conditions and are available at the following link: https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

    3. Where there is any conflict between Vodacom's Standard terms and conditions and the Vodacom Fibre Fixed Voice specific terms and conditions, the Vodacom standard terms and conditions shall prevail.

    4. The Vodacom Fibre Fixed Voice service is intendedfor home use only, and is not designed for commercial use.

    5. Vodacom reserves the right to terminate a Vodacom Fibre Fixed Voice service if found that the customer is using it for commercial services or activities.

  2. Vodacom Fibre Fixed Voice Service

    1. The Vodacom Fibre Fixed Voice service is dependent on a Vodacom Fibre Broadband installation.

    2. The customer will receive a Vodacom Fibre Fixed Voice non-geographic telephone number.

    3. The customer has an option to port an existing geographical telephone number to the Vodacom Fibre Fixed Voice service instead of using the non-geographic telephone number.

    4. All national on-net (Vodacom Fibre to Vodacom Fibre and Vodacom Fibre to Vodacom GSM) and off-net (Vodacom Fibre to any other local operators) calls will be deducted from the Vodacom Fibre Fixed Voice price plan allocations or at the default out-of-bundle rates if the price plan allocation is depleted.

    5. Vodacom Fibre Fixed Voice minutes will carryover for up to three (3) months.

    6. The Vodacom Fibre Fixed Voice order of consumption is based on expiry date of the voice minutes. The minute bundle that expires first, is the bundle that gets consumed first.

    7. All international calls will be charged at the current Vodacom international calling rates.

    8. The Vodacom Fibre Fixed Voice Service is available on a month-to-month plan and does not attract any penalty in case a customer cancels.

  3. Vodacom Fibre Fixed Voice Top-up Bundles

    1. The top-up bundles are:

      1. Available as once-off

      2. Any time any network (ANAT)

      3. Excluding international calls

      4. Valid for 30 days from the date of purchase

    2. Any unused minutes will be forfeited after 30 days.

    3. Order of consumption is the sequence in which your allocated voice bundle is used. The bundle that was bought first will be depleted first.

    4. Vodacom Fibre Fixed Voice customers on all plans, including Pay As You Use, can purchase top-ups

  4. Fair Usage Policy

    1. Vodacom reserves the right to use a fair usage policy (FUP) to manage its networks in order to maintain acceptable levels of customer experience

    2. The Vodacom Fibre Fixed Voice Talk Unlimited price plan is subjected to a FUP.

    3. The FUP is subject to change from time to time.

    4. The FUP for the Vodacom Fibre Fixed Voice Talk Unlimited option is 5000 talk minutes per month. If a customer uses more than 5000 talk minutes in a month, Vodacom will bill the customer applicable out of bundles charges.

  5. Sales Channels

    1. Customers must call Customer Care on 082 1904 to buy any Vodacom Fibre Fixed Voice services

  6. Support Channels

    1. Customers must call Customer Care on 082 1904 for support on Vodacom Fibre Fixed Voice services

Page Description
Vodacom Fibre Fixed Voice terms and conditions detailed herein are subject to change from time to time.
Page Title
Fibre Fixed Voice
Keywords
Fibre Fixed Voice
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Terms and Conditions
Page URL
/vodacom/terms/fibre/vodacom-fibre-fixed-voice

Recharge and Get WhatsApp Terms and Conditions

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Recharge and Get WhatsApp

Terms And Conditions

  1. Recharge & Get WhatsApp 'offer' will launch on Monday, 22 July 2019, and will run until such future date as notified by Vodacom.

  2. Recharge & Get offers will be available to new customers who purchase a Vodacom Prepaid SIM and recharge with an instance of R12 airtime and higher 

  3. All existing prepaid customers do not qualify for the offer 

  4. New Hybrid and Post-paid customers will be excluded from this offer

  5. Customers who recharge within the validity period will receive the WhatsApp bundle free of charge 

  6. The allocated WhatsApp bundle will be valid for 7 days with an allocation of 250MB

  7. The promotion will be valid for 3 months from the date of the customers date of connection 

  8. The promotion excludes VOIP on WhatsApp

  9. You can only get the free WhatsApp bundle on one device

  10. All standard WhatsApp rules apply, these are available at 
    https://www.vodacom.co.za/vodacom/terms/promotions/whatsapp-ticket

Page Title
Recharge and Get WhatsApp Terms and Conditions
Keywords
terms, conditions, promotion, recharge, get, WhatsApp
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/recharge-and-get-whatsapp

Top-Up Recharge & Get Customer Terms and Conditions

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Top-Up Recharge & Get - Customer Terms & Conditions

General

  1. Recharge & Get offers will launch in October 2015, and will run until such future date as notified by Vodacom.

  2. Recharge & Get offers will be available to eligible  Top-up and uChoose customers who: 

    1. Receive a Recharge & Get SMS from Vodacom  

  3. Community Service, Prepaid and Contract SIMS are excluded.

  4. Multiple cumulative recharges in the valid offer period count towards the recharge offer target

  5. Eligible customers can qualify for 1 offer per week, either bonus airtime or 1GB data.

  6. Qualifying customers who achieve the specified recharge offer target in the valid offer period will receive the offer reward free of charge.

  7. Valid recharges – all Prepaid recharges, excluding Vodacom Millionaires airtime allocations, Reward Airtime allocations, Bonus Airtime and Airtime Transfers, Airtime Advance and monthly/ subscription allocations.

  8. Reward validity: Each reward allocated will be available until midnight on the day specified, which differs from reward to reward. 

  9. Top-up customers may opt out of receiving Recharge & Get messages by SMSing OUT to 31118 

BONUS AIRTIME REWARDS: 

  1. Bonus airtime will be available in different denominations, as specified at the time of offer presentation

  2. Bonus airtime is valid for 1 or 7 days, as specified at the time of offer presentation, and will expire at 23:59 on the relevant day

  3. Bonus airtime can only be used for:

    1. Vodacom to Vodacom calls, billed at R2.00 per minute 

    2. National /local SMS, billed at R0.50 each

    3. Data usage, billed at R2.00 / MB  

  4. If Bonus airtime is depleted before the expiry date, billing for usage will revert to other available voice, SMS or data bundles. If there are none, usage will be billed to airtime at the applicable out of bundle rate.

  5. Vodacom4Less customers will not receive V4L discounts while depleting from a bonus airtime bundle.  

1GB DATA REWARDS:

  1. 1GB data offers are valid for 1 or 3 days, as specified at the time of offer presentation, and will expire at 23:59 on the relevant day. 

  2. There will be no carry-over of data beyond the bundle expiry. 

  3. Customers will be charged for the volume of data sent and received, and not the time spent connected.

  4. Data transfer rates are not guaranteed and are dependent on network availability.

  5. Bundles and tariffs only apply to standard APNs.

  6. Data bundles do not apply to data roaming.

  7. If the data bundle is depleted before the expiry date, data usage will revert to other available data bundles - if there are none, data will be consumed at the existing applicable out of bundle 

Page Title
Recharge and Get Terms and Conditions
Keywords
terms, conditions, recharge, get, customer
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Terms and Conditions
Page URL
/vodacom/terms/recharge-and-get

Vodacom Home Drive Terms and Conditions

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Vodacom Home Drive

Terms And Conditions

Home Drive: 

The service includes automated SMS communication services, which will SMS the beneficiary on the afternoon of their booking so that, should they wish to change their collection detail. The driving team consists of a back-up driver and vehicle, and lead driver who will drive the beneficiary home in their own vehicle or if preferred, in the vehicle dispatched. The back-up driver will follow and collect the lead driver from the beneficiary's house.

*This service is available subject to availability in peak periods (We will define peak period based on stats e.g. New Year's Eve & Friday nights etc. Service is limited to a 4-passenger vehicle including luggage suited to the vehicles maximum capacity* Passenger vehicles larger than a 4-passenger vehicle are excluded from this service offering.

Service Centres: 

  • Johannesburg

  • Pretoria

  • Cape Town

  • George

  • Port Elizabeth

  • Durban

  • East London

  • Nelspruit

  • Bloemfontein

Number of incidents covered is dependent on the package agreed. The benefit includes home drive trips to a radius of 50km per incident. Any additional kilometres travelled will be charged at R11 per km. Should the beneficiary require additional trips, which are in excess of their annual trip entitlement, the call centre will facilitate the booking on a beneficiary to pay basis.

Additional passengers/drop off: 

Service is available to a valid beneficiary and limited to their specified vehicles only. Up to 4 additional passengers can be transported at no cost, provided that the entire trip is no longer than 50km and takes no longer than 1 hour and are ALL transported to one/main booked address. An additional cost of R50 per additional /unplanned drop off will be charged. This arrangement needs to be discussed and authorised by our call centre to ensure efficient planning and upfront payment (warding off the potential threat to our drivers, when carrying cash).

Cancellation fees: 

  • 2 hours prior to booked collection time - no charge

  • 1 hour prior to booked collection time - R160

  • Less than 1 hour - R320

For any queries please contact us on 082 17 800

Page Title
Vodacom Home Drive Terms and Conditions
Keywords
terms, conditions, home, drive
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Terms and Conditions
Page URL
/vodacom/terms/vodacom-home/home-drive

VodaPay’s Easter Egg Hunt CompetitionTerms and Conditions

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VodaPay’s Easter Egg Hunt Competition

Terms and Conditions:

Vodacom Payments Services Company and Vodacom (Pty) Ltd (collectively called “Vodacom”) is running the VodaPay Easter Egg Hunt Competition where new and existing VodaPay followers stand a chance to win R3000 paid into their VodaPay wallets.

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Duration

  1. The Competition is open to all new and existing VodaPay social media followers from 17 April 2025 (the “Start date”) – 17 April 2025 (the “End Date”).
  2. The duration of the Competition may be extended or curtailed at the discretion of Vodacom.
  3. Customers must complete all the following actions to qualify:
    • Execute on the specific stipulated action on the VodaPay social media platforms.
  • Explore the app to find the hidden eggs.
  • Take a screenshot and share it on the comment section.
  • Use #VodaPayEasterEggHunt
  1. 3 customers stand a chance of winning R3000 into their VodaPay wallets.
    • 3x R3000 = R9000

Eligibility

  1. Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
  2. The Competition is only open to natural persons (at least 18 years and older). Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
  3. This Competition is only open to new and existing VodaPay social media followers that complete the required entry mechanics during the stipulated times.
  4. Employees, directors and agents of Vodacom Group Companies and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are not eligible to participate in this Competition.
  5. Persons entering the competition needs to make sure their VodaPay wallet has been upgraded, for them to be rewarded, if selected as a winner.
  6. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.

Valid Entry

  1. To stand a chance of winning in the Competition, -
  • Execute on the specific stipulated action on the VodaPay social media platforms.
  • Explore the app to find the hidden eggs.
  • Take a screenshot and share it on the comment section.
  • Use #VodaPayEasterEggHunt
  1. Participants may enter multiple times, by entering on different platforms. However, each entrant may only win on
  2. There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 11 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  3. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable. 
  4. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Prize draw

  1. The winners will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winners will be notified within three (3) working days after he / she has been selected and verified as a winner.

Winners will be selected at random. The selected winners will be announced on VodaPay’s social media platforms.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, (Ogilvy), who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. Vodacom (and / or ‘Ogilvy’) will use reasonable efforts to contact the winners via direct message on their social media profile, or via a phone call based on the contact details provided by the participants to participate in the Competition.
  4. Vodacom (and / or ‘Ogilvy’) shall attempt to contact the winners for a period of 3 (three) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
  5. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
  6. The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and must comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize, and the prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
  8. The winners’ name and location will be displayed on VodaPay social media platforms at the platform’s discretion.
  9. If only one winner in the Competition: Vodacom shall request the winner’s consent in writing to his / her image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after he / she has been announced as the winner. The winner may decline the use of his / her image and/or likeness by Vodacom.

If more than one winner in the Competition: Vodacom shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. Winner will be contacted via direct message on the relevant social media platform. Winner to share full name and contact details.
  2. Cash to be transferred to winners’ VodaPay wallet. (Person’s VodaPay wallet needs be upgraded, before the winner is rewarded with the prize money.)
  3. If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  4. All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Competition as well as in regard to the prizes shall terminate. Collection of prizes stipulated below:

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
  6. Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
VodaPay Easter Egg Hunt Competition where new and existing VodaPay followers stand a chance to win R3000 paid into their VodaPay wallets.
Page Title
VodaPay’s Easter Egg Hunt - Competition | Vodacom
Keywords
VodaPay Easter Egg Hunt, VodaPay, Easter Egg Hunt
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/competitions/vodapay-easter-egg-hunt

eSIM Terms and Conditions

CBU

Vodacom eSIM

  • General eSIM Terms and Conditions
  1. Vodacom eSIM is available to all Vodacom customers (Prepaid, Top-up & Post-paid) and customer types (including Vodacom Business customers)
  2. Vodacom eSIM is available at selected Vodacom Shops, approved dealers and additional Business channels listed below
  3. Vodacom Business customers can also procure sims from the Managed Service Desk, if serviced via this channel.
  4. To utilise the Vodacom eSIM, a compatible device is required, this means that the device will need to be eSIM-enabled.
    1. Vodacom eSIM will work on smartphones that are/were sourced (bought/taken through a contract) from Vodacom or bought from another provider within the OEM approved region.
    2. Taking into account that devices are constantly in evolution, it is necessary for customers to check on the smartphone (eSIM) abilities prior to switching to an eSIM or purchasing of an eSIM-enabled device.
    3. Some devices that were sourced outside South Africa may not work with the Vodacom eSIM, this could be as a result of how the device is managed from the source location and also could be as a result of regional based locks. In this case the customer will need to contact the store/location where the device was purchased as Vodacom is not able to make any changes on the device.
  5. The Vodacom eSIM will be available via a QR code (which requires customers to scan in the Add eSIM menu in the device SIM manager settings).
  6. Customers are required to specifically request for an eSIM instead of a plastic/physical SIM card during the sim purchase/activation process.
  7. Vodacom eSIM is available to be used for a new activation or a SIM Swap
    1. New activation refers to the activation of a new Vodacom number or the introduction of an additional number (i.e. add on line) on a post-paid line.
    2. SIM Swap refers to a:
      • Voluntary change of the SIM card type from a plastic/physical SIM to an eSIM.
      • Voluntary change of the device from an eSIM enabled device to another eSIM enabled device (i.e. device upgrade)
      • Involuntary change of the SIM card where the SIM card is damaged, lost or stolen.
  • eSIM Activation
  1. Vodacom eSIM is available from Vodacom branded stores
    1. Where the eSIM is not available at a particular store, you will be advised of the store(s) that you can obtain it from.
    2. As the customer you will need to advise the agent of the SIM preference on purchase of/activating a contract or when managing your SIM swap.
    3. You are able to activate the eSIM at the same channel which the sim was purchased from.
  2. Based on your customer type, if you are a
    1. Prepaid customer:
      • After purchasing the Prepaid eSIM customers will receive two till slips. One is the cash sale slip and the other is the eSIM QR code. The eSIM QR code slip is used for a new eSIM activation or SIM swap (See details below).
      • Customers will be liable for every Prepaid eSIM printed as per request
      • If the eSIM QR code slip is lost, the eSIM will not be able to be reprinted, thus a new one will need to be purchased.
    2. Top-up/Post-paid customer:
      • When requesting an eSIM (for a new activation or SIM swap), the eSIM details will be sent through to the customer’s account linked email address.
      • Should the email address need to be changed, customers will need to follow an in-store change of details process.
      • For new eSIM activations and SIM swaps: In the event that customers delete or lose the email containing the eSIM QR code details, Vodacom agents (in-store/contact centre) will be able to resend the email to the linked email address.
      • SIM Swaps: In the event that customers delete or lose the confirmation code SMS, Vodacom agents (in-store/contact centre) will be able to resend the confirmation code to the linked number/email address.
      • For Vodacom Business customers:
  1. Only authorised users in an organisation can request for eSIM activations and sim swaps – Corporate Administrators.
  2. If a user has a K account, KI account or has self-service privileges then they are able to perform all eSIM related requests.
  1. Prior to sourcing/downloading a Vodacom eSIM onto a smartphone, customers need to ensure that the smartphone is on the latest software as the eSIM menu option may not be visible on outdated smartphone software.
  2. Where an eSIM is obtained for :
    1. A new activation: Customers will need to complete the RICA process prior to scanning the eSIM QR code.
    2. A SIM Swap: Customers need to ensure that that they have submitted the SIM swap request and it has been completed before scanning the eSIM QR code.
  3. Vodacom post-paid and top-up (including Vodacom Business) customers will follow existing processes with regards to activating a new line where the connection method is eSIM.
  • eSIM SIM Swap
  1. Existing Vodacom customers:
    1. When opting for an eSIM (as a result of a SIM swap of an add on line), the eSIM terms and conditions do not replace any other terms and conditions, agreements or contracts that exist between the customer and Vodacom.
    2. Vodacom post-paid and top-up (including Vodacom Business) customers will follow existing processes when doing a SIM Swap where the connection method is eSIM.
    3. For Vodacom Business customers:
      • Sim swap and activations can be requested via an account manager, Managed Service Desk, 1940 and Business in Retail stores
      • The request will need to be accompanied with a company letterhead, if required, as per the current physical/plastic sim process
    4. eSIM Swap refers to
      1. Physical/Plastic SIM to eSIM
      2. eSIM to Plastic SIM
      3. eSIM to eSIM (as a result of a device change/upgrade)
    5. When swapping to an eSIM, customers need to take into account the following points:
      1. The cell phone number that is being swapped will need to be active on the network at the time of requesting the SIM Swap and able to receive SMS.
      2. The store /contact centre agent will follow a validation process prior to initiating the SIM swap request (as part of the current process).
      3. When swapping to an eSIM (i.e. request submitted), an SMS message will be sent to the customer containing a confirmation code/one time pin (OTP) of which customers will need when scanning the eSIM QR code.
        • The confirmation code will not be sent to any other cell phone number.
        • For security reasons, Vodacom store/contact centre agents do not have a view of this confirmation/OTP and customers must not share it once received.
        • Upon receiving your confirmation code, do not use it until prompted to do so
      4. To complete the SIM swap:
        1. Prepaid customer: You will use the QR code that would have been provided when you purchase the eSIM for the purpose of SIM swapping – customers are urged to only use approved QR scanners for safety reasons
        2. Post-paid & Top-up:
          • An email containing the QR code to be used for the SIM Swap will be sent to the account linked email address.
          • Should the email address require to be changed, you will need to follow an in-store change of details process.
          • The email containing the QR code to be used for the SIM Swap will not be sent to any other email address.
        3. The completion of a SIM swap request takes between two to four hours due to safety reasons.
        4. Only scan the eSIM QR code after the device has lost network connectivity (i.e. SIM swap completed), the customer will be prompted to enter the confirmation code that was sent via SMS earlier. Scanning the QR code immediately after receiving it and the SIM swap has not completed on Vodacom systems:
          1. Will not expedite the SIM swap process.
          2. Will result in an error
        5. When upgrading a device, customers will need to complete the upgrade process prior to SIM swapping to an eSIM.
        6. When porting in from another network provider, customers will need to complete the port in process prior to SIM swapping to eSIM.
        7. In a case where customers are using an eSIM in devices and the smartphone is damaged or lost/stolen:
          1. Customers will be required to do a double sim swaps
          2. Double SIM Swap means:
            • eSIM to Physical/plastic SIM
            • Physical/plastic to eSIM
          3. The loss, theft or damage of a sim card needs to be reported to South African Police Service within a reasonable time after having reasonably become aware of the loss, theft or destruction and obtain written proof in the prescribed form, that the report has been made with the official reference number of the report
          4. When doing a double SIM, customers will be billed for each individual SIM Swap event.
        8. Customers will not be allowed to SIM swap to an eSIM if the cell phone number is not connected to the network.
  • Post eSIM Activation
  1. To download the Vodacom eSIM to a device
    1. Ensure that the device native app is used when scanning the eSIM QR code.
    2. Don’t download the eSIM during load shedding as it can fail due to low network connectivity
    3. To download the eSIM, the phone device (smartphone) is to be connected to the internet through either Wi-Fi or a mobile network.
    4. When using mobile network to download, ensure that the line has airtime or a positive data balance.
    5. As the eSIM user will be responsible to change the default pin code on your eSIM.
  2. Customers can use a Vodacom or another operator’s plastic/physical SIM with the Vodacom eSIM
  3. Another operator’s eSIM can be used with a Vodacom eSIM
  4. A Vodacom plastic/physical SIM can be used with the new eSIM
  5. Only one eSIM can be active or switched on
  6. The eSIM device will work as designed by the device manufacturer, however should the customer have multiple eSIMs on the device, please note:
    1. The device will connect to one bearer type (Voice/SMS/Data) per SIM connection (i.e. plastic SIM/eSIM), where the one line (eSIM/plastic) can be on voice connection whilst the other line(s) is on a data connection.
    2. As a user you can toggle between the different SIM types (plastic or eSIM) whilst also toggling between different bearer types, i.e. SMS, Data and Voice
Page Description
eSIM is available to all Vodacom customers (Prepaid, Top-up & Post-paid) and customer types (including Vodacom Business customers)
Page Title
eSIM - Terms and Conditions | Vodacom
Keywords
eSIM
Weight
0
Page Category
Terms and Conditions
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eSIM

Vodacom Screen Insurance Terms and Conditions

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Vodacom Screen Insurance

Terms And Conditions

Please note this is summary of the information relating to Vodacom Screen Insurance. Vodacom Screen Insurance is only available as part of pre-defined deals. This product cannot be purchased as a standalone offer. Full Terms and Conditions are available on the website:www.vodacom.co.za/insurance. This short-term insurance product is underwritten by Vodacom Insurance (RF) Limited.  

For any queries, complaints and claims related to your insurance product please contact Finrite Administrators (Pty) Ltd, our insurance administrator on 082 1952

 

What you are covered for:

Vodacom Screen Insurance:

  • If the Screen of Your Insured Device is cracked or damaged, we will pay the repair cost up to a maximum of R5000 per repair claim. 

  • Maximum claim limits apply:

    1. If You received 24 months of cover as part of a Vodacom Deal, a maximum of 2 claims will be paid over the 24 month period

  • All repairs must be done at a repair centre approved by Vodacom Insurance (RF) Limited and will be done in accordance with the standard repair process. 

  • Please note that the repairs to your Screen may affect the device warranty therefore you are liable to verify this with the respective manufacturer.This Policy only covers the Screen of the Insured Device and cannot be transferred to another device.

Important Information at claims stage: Excess payable

The excess is the first amount payable by you and is set out below. 

  • You will pay an excess of R150 upon every successful claim.

  • If the repair or replacement cost is greater than R5000, You will have to pay the difference.

 

What you will NOT be covered for:

Vodacom Screen Insurance:

  • We will not pay out if your device is stolen or lost.

  • We will not pay out for any repairs to the Screen if there is any liquid damage to the insured device

  • We will not pay for any additional accessories including but not restricted to screen covers, carrying cases, or any other equipment used in conjunction with the Insured Device.

  • We will not pay for any other repairs to the device except for the repairs to the Screen in all instances, whether the other repair is related to the cracked/damaged Screen or not.  You will have to pay for the cost of such repairs. 

  • We will not pay for a Screen repair if the repair to the Screen does not place the Insured device in working condition.

  • We will not cover You for any repairs covered under the device manufacturer warranty;

  • We will not pay for normal wear and tear, including scratches;

Page Title
Screen Insurance Terms and Conditions
Keywords
screen, insurance, cover, terms, conditions
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Page Category
Terms and Conditions
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/vodacom/terms/vodacom-screen-insurance

Platinum for Business Terms and Conditions

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Platinum for Business Terms and Conditions

Vodacom Onyx programme benefits are subject to the following terms and conditions:

General

  • Your Vodacom cellphone number serves as your Onyx programme membership number

  • Membership is valid for a period of 12 (twelve) months and is reviewed annually

  • Any and all benefits associated with Onyx programme membership are available and applicable for the year of your Onyx programme membership only.  They may not be accumulated, transferred or exchanged

  • If a company is responsible for your cellphone account, it is your responsibility to ensure that benefits you receive on the Onyx programme do not contravene the company policies and procedures

  • Membership of the Onyx programme will be forfeited immediately if you port to another mobile network operator

  • Vodacom reserves the right to change the rules of the programme at its sole discretion, at any time

Premium Service Desk access

  • You will be routed directly to the Premium Service Desk when calling 082 1903 from the cellphone number that is registered on the Onyx programme

Annual upgrade benefit

  • There is no charge associated with the annual upgrade benefit

  • The range of devices available for the upgrade is not dependent on your applicable price plan

  • This benefit is subject to renewal of your contract for a period of 24 months from the date of upgrade

  • Device insurance is your responsibility

Please remember to check your cellphone insurance after each upgrade to ensure it is insured for its replacement value.  The Premium Service Desk consultants will be able to assist you

Faulty, lost or stolen device benefits

  • Only the device that has been used with the cellphone number registered on the Onyx programme will be replaced when lost, stolen or faulty, provided it has also been active on the Vodacom network in the last 30 (thirty) days.

  • To qualify for the free replacement and delivery of your lost or stolen data device and/or its SIM card, your data service must have been used in conjunction with your data line number on the Vodacom network within the last 30 (thirty) days

  • If your device is lost, stolen, faulty or defective and requires replacement, contact the Premium Service Desk to arrange delivery of the replacement device

  • The first replacement of a faulty, lost or stolen device during the year of Onyx programme membership is provided free of charge

  • An excess fee may be charged for subsequent claims made during the same Onyx membership period  

  • In terms of RICA legislation, you are required to report lost and stolen mobile devices.  Notify the Premium Service Desk on 082 1903 and the consultants will assist, issuing an ITC reference number.   This reference number may be required by SAPS in order to obtain a case number, or by your insurer in the event of a claim

  
 

Page Title
Business Platinum Terms and Conditions
Keywords
Business Platinum Terms and conditions
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Terms and Conditions
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/vodacom/rewards/business-platinum-terms-and-conditions

Vodacom Competition Prizes Terms and Conditions

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Vodacom Competitions 2025 Prizes

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) periodically runs Competitions where prizes are awarded to eligible participants as specified on Vodacom’s social and digital media platforms (the “Competition”).  

These are the Standard Competition Terms and Conditions and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from 1 January 2025 to 31 December 2025.
  2. The Prize draw for this competition will be as specified on Vodacom’s social and digital media platforms.

Competition Prize/s

  1. The Competition Prize is: as specified on Vodacom’s social and digital media platforms.
  2. Prize exclusions: any and all items that exceed the prize as described on social media platforms, and any other Vodacom Products and Services unless specified.

Eligibility

  1. The Competition is open to Vodacom customers, who have been Vodacom customers for an uninterrupted period of 24 (twenty-four) months or longer, and who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition.   
  2. Participants are allowed to enter the Competition once per day during the Competition period or as specified in the relevant social media campaign posts.

Prize Delivery

  1. The Prize delivery for this specific Competition requires physical delivery or collection as contemplated in clauses 1 or 34.2 below, determined at Vodacom’s discretion.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) or to substitute it at their discretion, and Vodacom has the right to determine the value of the Prize/s.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will qualify as potential winners.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and disqualified from participating and winning in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration, and must provide a copy of such an identity document to Vodacom on request - failing which eligibility to win is forfeited.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the stipulated Competition requirements, including following the stated prompts (including on social media or other platforms) or completing the required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s various social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and are eligible to win a prize based on the Competition requirements.

Prize Draw

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner.
  3. The decision of the judges (who draw the prizes or decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the award or allocation of the Prizes, will be final and binding and no correspondence will be entered into.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Vodacom reserves the right to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes, unless otherwise indicated in Part A above.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
    • In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places agreed to between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.
    • In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
    • In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
    • In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
    • In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.
    • In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  4. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.
  5. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  6. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.
  7. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Vodacom may be bound by specific event-related rules and regulations that are determined by relevant governing bodies. These rules will be communicated to the competition entrant/participant and with which the competition entrant/participant agrees to comply.
  2. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  3. The decision of the judges (who decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the allocation of the Prizes, will be final and binding and no correspondence will be entered into.
  4. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  5. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  6. Vodacom (or its Agent) is entitled in its entire discretion to disqualify any entrant/participant for any reason and will not be obliged to notify entrants/participants of such disqualification.
  7. Vodacom and/or any other person or party associated with the Competition, their associated companies, partners, agents, contractors and sponsors and any of its personnel involved in the Competition shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the Prize.
  8. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  9. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match or event, and should that specific fixture, match or event be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  10. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  11. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  12. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  13. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Competitions where prizes are awarded to eligible participants as specified on Vodacom’s social and digital media platforms (the “Competition”).
Page Title
Prizes | Vodacom
Keywords
competitions, prizes
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Page Category
Terms and Conditions
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/vodacom/terms/competition/prizes

Showmax Subscription Plans Terms and Conditions

CBU

Showmax Promotion Terms and Conditions

  1. These terms and conditions govern the relationship between you, Vodacom and its affiliates (“Vodacom”) and Multichoice Support Services Proprietary Limited (“MSS”) (together “Us” or “We”) regarding the Showmax Promotion and related features (the “Service”). Use of the Service is also governed by the Privacy Policy which is incorporated herein by reference. These terms and conditions for the Service shall be read together with the Showmax Terms and Conditions available at: https://faq.showmax.com/eng/legal/za/service-terms-za, together referred to as the (“Terms and Conditions”).
  2. The Showmax Data Bundle offer provides you with data to stream or to sync and/or to access the Showmax application and Showmax service on https://www.Showmax.com/ (“URL”) when you subscribe to the Service. Existing customers will need to cancel their existing subscription and re-subscribe to the Service with this proposition in order to qualify for the promotional offer. By subscribing to the Service you agree to the Terms and Conditions.

Your Acceptance of these Terms and Conditions

  1. Vodacom and MSS are the provider of the Service and the Showmax Promotion (set out in paragraph __ below) in its various formats accessible via mobile devices. Please read these Terms and Conditions and the Privacy Policy carefully before using the Service or submitting information through the Service. By using the Service or submitting information through the Service, you are agreeing to these Terms and Conditions. If you do not agree, please do not use this Service or submit any information through the Service. We reserve the right, at any time, to modify and update these Terms and Conditions from time to time by posting such updated Terms and Conditions on the Vodacom and/or Showmax website. Any such updates shall apply to you and your use of the Service and by continuing to use the Service, you shall be deemed to have accepted such changes.

General

  1. As a user of the Service, you will subscribe for this Service on a recurring basis making you a paying user (“Subscribed”). As a Subscribed user, you will be asked to submit personal information to us. We are committed to ensuring responsible practices in the collection, use and disclosure of your personal information in accordance with applicable law and the Privacy Policy incorporated by reference into and form a binding part of these Terms and Conditions. If you do not agree with our Terms and Conditions please do not provide us with any personal information, and please do not use the Service.
  2. By being Subscribed, you agree to the following additional rules upon successful initial registration for the Service:

5.1 you will be charged a subscription fee of ZAR 69,00 (sixty nine Rand) per month ) (incl. VAT) (the “Fee”) for the Service.

5.1.1. If you are a pre-paid or top-up customer:

  1.  
    1.  
      1. the Fee will be deducted from your available airtime balance monthly. You acknowledge that you must have enough airtime available to pay the Fee to continue to use the Service;
      2. if you fail to pay the Fee in full, Vodacom may at its sole discretion suspend or terminate your subscription to the Service;
      3. only one subscription is permitted per mobile number. Vodacom and non-Vodacom (where they are able to do so) users within the Republic of South Africa may subscribe.

5.1.2 If you are a contract customer, the Fee will be set out in your monthly statement. If you do not pay your monthly Fee, your subscription may be suspended by Vodacom in its discretion.

  1. You acknowledge that you will only be able to access the Service once Subscribed.
  2. You give us consent to provide you with various messages about / based on your interaction with the Service. These messages will be delivered to you in the form of text messages sent to your mobile device using the mobile number identifying you as the Subscribed user of the Service. These messages include, but are not limited to:

a) periodic messages to encourage, or remind you to browse or access the Service;

b) messages inviting you to share, voluntarily, data about yourself or your preferences;

c) messages inviting you to try alternate versions of the Service based on Vodacom’s knowledge of the device you are using to access the Service;

d) confirmation messages relating to your subscribing for, or cancellation of, the Service;

e) messages inviting you to rate the Service’s quality and your opinion of your experience of the Service as measured by the metric scale provided; and

f) messages relating to the earning, notification and servicing of rewards.

  1. You may opt out of the messages above except for the system messages which are mandatory in order for us to correctly administrate your use of the Service. To opt out of the messages, you are advised to make use of the functionality on the Service settings to cancel messages, or alternatively, to send an opt-out message request: SMS STOP To 30881 or dial *135*181.
  2. You will not be charged for interactions that you will have with the Service via SMS. Data charges may apply for accessing the Service on website
  3. You accept that the Service’s default language is English.
  4. Subscribed users may cancel the Service in entirety at any time via the Service menu. When cancelling the Service, you accept that your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), and in order to facilitate a convenient experience should you choose to re-subscribe at a later stage within the 6 (six) month period.
  5. You acknowledge that any subscriptions in error will be billed. For your protection, we ask you to confirm all purchases twice.
  6. You acknowledge that we reserve the right to offer the promotional Showmax data, other Vodacom data, promotions or prizes to you on a discretionary and promotional basis, and this can change at our discretion at any time.

Rewards & Prizes (where applicable)

  1. If applicable and to be eligible for rewards from the Service, you acknowledge that you need to have an active subscription for the Service.
  2. You acknowledge, understand, and agree that for your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.
  3. Where applicable, prizes may not be substituted or transferred. All taxes associated with the receipt or use of any prize is the sole responsibility of the winner. If any legal authority contests the awarding of a prize, we may, in our sole discretion, determine whether to award such a prize.
  4. Rewards can only be earned by Vodacom customers. Any non-Vodacom customers will be unable to earn rewards due to their being active on a different network. You acknowledge that this is outside of Vodacom’s control and you indemnify Vodacom from any inconvenience caused by this.
  5. Only the qualifying Vodacom mobile number that is subscribed to the Service, can earn rewards.
  6. In the event that you terminate your Vodacom contract, you accept that you forfeit the use of any unused rewards by that point as well as the earning of future rewards from that point.

Subscription Rules for Promotional Offer:

  1. The Promotional Offer of the Service is as follows:
  •  
    • Showmax Mobile Only subscription at R69 (sixty-nine Rand) (including VAT), entitling you to receive the following:
  1.  
    1. 10GB Showmax URL Data every month for the first 3 months; and thereafter
    2. 3GB Showmax URL Data per month.
  2. Customers can subscribe to the Promotional offer above by dialing *135# or by visiting the Vodacom or Showmax websites.
  3. You are electing to use the Service on a month-to-month in which instance you will be able to cancel the Service at any time before the expiry of the current month of use. To deactivate the recurring bundle, customers need to visit the Vodacom and/or Showmax websites or contact the Vodacom Customer Care centre.
  4. Any existing in-bundle usage and any other loaded data in your account will not be consumed until the Service is depleted or expires. You can check your bundle balance for the Service by dialing *135#, and choosing option 1 – balances or via the VodaPay App.
  5. The subscription process (and terms and conditions) required for Showmax shall at all times be applicable and shall constitute an agreement between you and MSS. Vodacom shall not be liable for any unavailability, faults glitches, bugs or technical issues with the Showmax application and/or URL. Furthermore, Vodacom shall not be held liable for any damages or loss howsoever arising that you may suffer due to use of the Showmax application and/or URL.
  6. No Showmax Data pro-ration will occur.
  7. If you use the applications outside of the Service, you will be charged as per your existing tariff plan. If you follow a link outside the Showmax application and/or URL, normal data rates will apply as per your existing tariff plan.
  8. The Showmax Data Bundle depletion will not occur for any banner advertising or in-stream advertising that may be present within the Service.
  9. The Showmax applications and/or URL may contain third party advertisements, content, materials, and/or links to third party services and / or websites that are not owned or controlled by Vodacom. Vodacom assumes no responsibility for, the content, privacy policies or practices of any third-party websites or applications. In addition, Vodacom does not and cannot censor or edit the content of any third-party website. When you visit third party websites, Vodacom encourages you to read the Terms and Conditions and privacy policies of the other websites. By using the Service, you expressly release Vodacom from all liability arising from your use of any third-party website or as a result of any third-party services.
  10. You cannot use the Services when you are roaming. Whilst roaming the use of the Showmax application and/or URL will be charged at your existing tariff plan.
  11. If you do a price plan migration, whilst using you have an existing active Service, such Service shall be carried over to the new price plan.
  12. If you do a price plan upgrade, you will be able to add the Service to your upgraded price plan.
  13. Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason on reasonable notice. Vodacom further reserves the right to amend these Terms and Conditions at its sole discretion and without notice to you. You have the responsibility to at all times familiarise yourself with the amended Terms and Conditions.

Your Obligations and Entitlements:

  1. Vodacom and/or its appointed partner reserves the right to determine what conduct it considers to be in violation of the rules of use or otherwise outside the intent or spirit of these Terms and Conditions or the Service itself. We reserve the right to act as a result, which may include, if relevant, terminating your subscription and prohibiting you from using the Service. Said termination and prohibition may occur with or without notice to you, and as a result may involve the loss of any benefits, privileges or earned items associated with your use of the Service, and we are under no obligation to compensate you for any such losses or results.

How to unsubscribe:

  1. You are entitled to unsubscribe from the Service at any time and for any reason by following the “cancel” prompts available within the Service menu, via the following ways:
  2. Self Service on Showmax App or Web; and
  3. Calling Vodacom Customer Care: 082 135.

Limitation of Liability:

  1. You agree that your use of the Service shall be at your sole risk. To the fullest extent permitted by law, we and our officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the Service and your use thereof. We make no warranties or representations about the accuracy or completeness of the Services’ content or the content of any websites or services linked to these Service and assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from your access to and use of the Service; (iii) any unauthorized access to or use of servers and/or any and all personal information and/or financial information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses or the like which may be transmitted to or through the Service by any third party; or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.
  2. To the extent permitted by applicable law, in no event shall we or our subsidiaries and affiliates, and their respective officers, directors, owners, agents, employees, representatives and licensors be liable for any special, incidental, indirect, consequential, punitive or exemplary losses or damages whatsoever or for loss of profits (including, without limitation, damages for loss of revenue, loss of data, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) and whether arising from breach of contract, damages (including negligence), strict liability or otherwise, arising out of the use of or inability to use the Service or its content, or any product or service described or provided through the Service.
  3. Save to the extent permitted by law, you agree to indemnify, defend and hold harmless Vodacom from and against any and all claims, demands, actions, liability, losses, costs and expenses (including legal fees and expenses) arising from or related to: (i) any use or alleged use of the Service by any other person, whether or not authorized by you; (ii) your breach of these Terms and Conditions, including any breach of your representations and warranties herein; and (iii) your violation of any law or (iv) your use of or inability to use the Service, the contents, any hyperlinked website, and any of the products and services made available on the Service thereof.
  4. These terms and conditions must be read in conjunction with the Showmax Terms and Conditions – Global, and the Vodacom Showmax Data Deal Promo Terms and Conditions

Showmax Subscription Plans

GENERAL

  1. Showmax is a subscription Video on Demand service that gives you access to thousands of hours of local and international television shows, movies and series available on smartphones, PCs, tablets and Smart TVs.
  2. Vodacom offers the service in partnership with Showmax who is the service provider for the service.
  3. Showmax Terms of Use & Conditions apply concurrently with these terms and conditions and are available for review at https://www.showmax.com/eng/service-terms.\
  4. The use of the Showmax service requires an Internet connection.
  5. The Showmax service is available as a Value Added Service to all Vodacom customers.
  6. The Showmax subscription will be billed at the rate you accepted at the time of charging your subscription to your Vodacom bill and could be either
    1. Showmax Mobile plan R39.00 per month (VAT inclusive).
    2. Showmax plan R99.00 per month (VAT inclusive).
    3. Showmax Pro Mobile plan R225.00 per month (VAT inclusive)
    4. Showmax Pro plan R449.00 per month (VAT inclusive)
    5. Or any other amount accepted if bundled with data propositions from Vodacom
  7. Billing
    1. Showmax subscriptions are billed in advance.
    2. Showmax will send customers an email notification 1 day before their monthly subscription anniversary date notifying them of the next subscription billing charge that will be applied to their Vodacom bill.
    3. If the subscription renewal billing is not processed for reasons such as expiration of the payment instrument or insufficient funds on the payment instrument, then Showmax will suspend the subscription until the customer has been successfully billed. Renewal of the access to Showmax service will be processed without delay when the customer has been successfully billed.
    4. Showmax will attempt to bill a customer for their recurring subscription as follows:
      1. At the time of subscription anniversary date
      2. 10 minutes after subscription expired
      3. 1 hour after subscription expired
      4.  25 hours after subscription expired
      5. 73 hours after subscription expired
    5. No grace period will be applied for billing cycles. Subscription suspend notifications due to unsuccessful billing will be sent after the third attempt which is 1 hour after the subscription was suspended.
    6. The date you accept the 1st billing and activate the service will be your billing date every month if you have selected a recurring subscription until cancelled by yourself or Vodacom.
    7. Once you have subscribed to the Showmax service, your Vodacom monthly invoice will display your monthly subscription with the appropropriate description.
  8. Switching Subscription plans
    1. Please see the table below for a detailed explanation of how the billing and credits will be managed when you switch from one subscription plan to another.
       

Current Plan

Change Options

Action taken

#1 Showmax Mobile Plan R49

#2 Showmax Pro Mobile Plan R225

Instant switch, pay now, credit remains in lower plan

#3 Showmax Plan R99

Instant switch, pay now, credit remains in lower plan

#2 Showmax Mobile Pro Plan R225

#1 Showmax Mobile Plan R49

Delayed switch, pay after current period runs out

#4 Showmax Pro Plan R449

Instant switch, pay now, credit remains in lower plan

#3 Showmax Plan R99

#1 Showmax Mobile Plan R49

Delayed switch, pay after current period runs out

#4 Showmax Pro Plan R449

Instant switch, pay now, credit remains in lower plan

#4 Showmax Pro Plan R449

#3 Showmax Plan R99

Delayed switch, pay after current period runs out

#2 Showmax Pro Mobile Plan R225

Delayed switch, pay after current period runs out

#1 Showmax Mobile Plan R49

#4 Showmax Pro Plan R449

Instant switch, pay now, credit remains in lower plan

#2 Showmax Mobile Pro Plan R225

#3 Showmax Plan R99

Delayed switch, pay after current period runs out

#3 Showmax Plan R99

#2 Showmax Pro Mobile Plan R225

Instant switch, pay now, credit remains in lower plan

#4 Showmax Pro Plan R449

#1 Showmax Mobile Plan R49

Delayed switch, pay after current period runs out

  1. Subscription Cancellations
    1. Your Showmax subscription cancellations can be done on the Showmax website via MyAccount. Steps to follow are:
      1. Sign in to www.showmax.com;
      2. Go to "MyAccount";
      3. Select "Manage subscription"
      4. Click on "Cancel subscription".
    2. If a customer closes their Vodacom account, the next Showmax subscription billing will automatically fail and this subscription will be suspended.
    3. Access to Showmax will continue post cancellation until the existing subscription days run out.  
  2. Data bundles
    1. Streaming or downloading of Showmax content will deplete the data from the internet connectivity that is being used to access the service. Data will be charged at standard data rates as per your subscriber tariff plan with your respective service provider.
    2. Customers can use general data to watch Showmax with or purchase specific Showmax data bundles. Dial *135# to purchase your data bundles via USSD or connect to the VodaPay app. 
  3. Trial periods
    1. Free trials are applicable to new Showmax customers subscribing to a Showmax Mobile   and  Showmax Plans only when adding it to your Vodacom bill.
    2. No Free trials are applicable to the Showmax Mobile Pro and Showmax Pro plans.
    3. Please see the table below for a detailed explanation of the different changes between plan types and how the free trial will be managed.

Current Plan

Free Trial

Change Options

Action taken

#1 Showmax Mobile Plan R49

Free Trial Active

#2 Showmax Pro Mobile Plan R225

Instant switch, pay now, free trial is forfeited

Free Trial Active

#3 Showmax Plan R99

Instant switch, pay now, free trial is forfeited

#3 Showmax Plan R99

Free Trial Active

#1 Showmax Mobile Plan R49

Delayed switch, pay after free trial runs out

Free Trial Active

#4 Showmax Pro Plan R449

Instant switch, pay now, free trial is forfeited

  1. Technical Parameters for Showmax Mobile
  2. The Showmax Mobile and Showmax Mobile Pro plans are subject to the following product features, that are unlike that of the Showmax and Showmax Pro plans:
    1.  Only 1 device can be registered;
    2.  Only 1 concurrent stream can be viewed;
    3. Playback is on mobile devices only;
    4. Standard Definition (SD) quality streams only;
    5. Casting and Airplay is disabled, but downloads of Showmax Content are enabled
       
Page Title
Showmax Mobile Terms and Conditions
Keywords
terms, conditions, showmax, mobile
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/showmax-mobile
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