Customer Subscriber Regulations Terms and Conditions

CBU

Vodacom Subscriber Service Charter

Vodacom Service Charter

This service charter is developed in accordance with ICASA’s End-user and Subscriber Service Charter Regulations

Contracting with Vodacom

When you contract with Vodacom we will inform you of the following contract terms and conditions as well as Vodacom’s complaints handling procedure:

  • deposit;
  • connection fee;
  • administrative fees;
  • insurance costs;
  • in and out of bundle rates for voice, SMS and data services;
  • hardware costs;
  • the possibility of tariff changes during the contract term;
  • rules for early termination of a contract prior to expiry of the contract term;
  • rules for the carry-over of voice minutes and data;
  • fair usage policies; and
  • date and period of invoicing.

Promotions

Vodacom will provide you all relevant information in clear and simple language, across all platforms used to communicate the promotion. The information provided to you will include the following:

  • terms and conditions of the promotion, including eligibility and fair usage policies;
  • duration of the promotion;
  • obligations of the end-user at the expiry of the promotion and
  • all applicable fees associated with the promotion.

International Roaming

When roaming internationally Vodacom will send you a welcome message via SMS or any agreed method with the following information:

  • Service care contact details;
  • voicemail retrieval number and applicable rates;
  • roaming networks available;
  • charges applicable to incoming and outgoing voice, data services and SMS's; and
  • a summary of the terms and conditions for roaming.

Vodacom will ensure that all of its terms and conditions, including deposits, credit limits and tariffs in respect of international roaming are:

  • sent to you upon activation of international roaming;
  • stated clearly in simple language on its website and must be easily accessible.

Vodacom will send you its terms and conditions via an agreed method with you when you have activated international roaming.

Billing

Itemised Billing

If you are a postpaid customer, Vodacom will provide you with a detailed itemised bill upon request indicating the following information:

  • bundled calls (i.e. inclusive voice minutes on your tariff plan),
  • specifying for each call, "0 cents" for in bundle calls, date, time, duration and recipient number;
  • calls incurring a charge, specifying for each call, date, time, duration, recipient number and cost;
  • bundled SMSes (i.e. inclusive SMSes on your tariff plan), specifying for each SMS, "0" cents for in-bundle SMS, date, time and recipient number;
  • SMS incurring charges, specifying charges applicable, date, time and recipient number;
  • in-bundle data (i.e. inclusive data of your tariff plan), which will specify for each data session, "0" cents for in bundle data, date, time and, the total data used;
  • out-of-bundle data specifying charges applicable date, time and total data used;
  • any additional charges incurred by you will be listed in the detailed itemised bill; and
  • the applicable billing period with clear start and end dates.
  • Vodacom will make available to you online systems to enable you to access and retrieve your electronic statements.
  • The detailed itemised bill will be provided at a cost related to the mode of delivery.

Provision of Pre-Paid Usage Report

Vodacom will provide its pre-paid customers with a usage report within 14 days of a request, after the necessary validation to confirm the authenticity of the end-user. The usage report will be sent via e-mail or by post in accordance with the prepaid customer’s request.

We will keep your billing records for a minimum period of three (3) months, unless a longer time period is prescribed in other applicable legislation.

Any charges levied by Vodacom for the provision of a detailed usage report to prepaid customers will be limited to cost recovery.

We will get confirmation from you for acceptance prior to billing for:

  • applicable out-of-bundle rates; and
  • subscription to third-party services.

Voice, SMS and data services

Usage notifications

We will send all Prepaid, Top Up and Postpaid end users notifications when they have used up 50%, 80% and 100% of their data depletion. We will send all Prepaid, Top Up and Postpaid end users notifications at 50%, 80%, and 100% of voice and SMS depletion.

Data services

Roll over of unused data

We will provide all Prepaid, Hybrid and Postpaid end users with an option to roll over unused data before it expires.

Transfer of unused data

We will provide all Prepaid, Top Up and Postpaid end users with an option to transfer unused data before it expires to other end users on Vodacom's network.

Option to buy additional bundles: data

We will provide Prepaid, Top Up and Postpaid end users with an option to buy additional Data bundles at any time.

Option to buy additional bundles: voice and SMS

We will provide Prepaid, Top Up and Postpaid and end users with an option to buy additional bundles at any time.

Out-of-bundles management

We will obtain consent from Prepaid, Top Up and Postpaid end users to any out -of-bundle data charging before permitting any out-of-bundle data usage by an end user and subsequent out-of-bundle charging. As an end user, you are able to block your account from using data at out-of-bundle rates.

Quality of Service Requirements

Vodacom will provide you the following minimum quality of service requirements.

Availability of the service

Vodacom will have on average 95% network and service availability over 6 months for fixed, fixed wireless and mobile services.

Installation and activation of services

Fixed services

Vodacom will activate 95% of its fixed residential services within 30 days from the date of request.

Vodacom will activate 90% of its fixed business services within 30 days from the date of request.

Fixed wireless services: Vodacom will activate 95% of its mobile services within 48 hours.

Mobile services: Vodacom will activate 99% of its mobile services within 48 hours.

Fault clearance

Fixed services: Vodacom will clear 90% of its faults within 5 days.

Mobile services: Vodacom will clear 95% of its faults within 24 hours.

Service upgrades and network outages

We will notify you via SMS, Social Media platforms, or on the Vodacom website at www.vodacom.co.za, seven (7) days before, of any planned service interruptions due to service or system upgrades unless you have opted out of receiving such notifications.

We will you via Social Media platforms, SMS and on the Vodacom website at www.vodacom.co.za, of any major network outage that results in poor quality of service as soon as it occurs.

Complaints

  • You may lodge a complaint by visiting any of Vodacom retail stores
  • You may lodge a complaint with Vodacom or an agent of Vodacom by calling 082135.
  • Depending on the nature of your complaint, you also have an option to call the following call centres:
    • Vodacom Business - 082 1940
    • Cancellations - 082 1958
    • Fibre-to-the-Home - 082 1904
    • Sales and upgrades - 082 17844
    • Vodacom Repairs - 082 1944
    • Subscriber Collections - 082 1946
    • Vodacom Insurance - 082 1952
  • You may also lodge a complaint using TOBi which is available on our VodaPay App and online on https://help.vodacom.co.za/tobi/home/web
  • For fraud related complaints, you may send an email to our fraud department on [email protected]
  • You may only lodge a complaint with ICASA in the following instances:
    • When you dispute the outcome of the resolution of your complaint; and
    • When Vodacom has failed to respond or has not adequately to your complaint within the prescribed period. Should we fail to resolve your complaint within 14 days, the complaint may be escalated to ICASA by contacting them by using the following details: telephone: 012 568 3000/3001, email: [email protected]

Vodacom’s complaints handling process

Vodacom will acknowledge receipt of your complaint within 48 hours and allocate and communicate a reference number to you telephonically, via text or by email.

We will resolve all complaints within 14 working days of receipt of the complaint.

A complaint will be considered closed by ICASA when you are satisfied with the outcome of the resolution proposed by Vodacom or after your complaint has been referred to ICASA’s ADR Committee and the ADR Chairperson has communicated that it has been closed in writing.

Vodacom is entitled to demand payment for the subscription fees except for the disputed portion of your bill.

Billing complaints

Where you have lodged a billing complaint, Vodacom may not:

  • suspend your service while your disputed bill is being investigated
  • hand over your account to collection agencies and impose penalties or charge interest on the disputed unpaid portion of the bill until your complaint has been closed.

Disputed complaints lodged with ICASA

Vodacom will acknowledge receipt of a complaint received from ICASA within 48 hours and resolve such complaints within 14 days. We will also provide feedback to ICASA on how the complaint was resolved.

Rebate

You are entitled to a rebate if you have not received services which you contracted for with Vodacom and for which you have effected payment. The rebate is limited to the days of service lost prorated against your subscription.

For dropped calls on our mobile network we will reconnect you at no additional cost.

Vodacom service care line

For any queries you may call us on the following numbers:

General Customer Care enquiries - 082 135

Vodacom Business - 082 1940

Cancellations - 082 1958

Fibre-to-the-Home - 082 1904

Sales and upgrades - 082 17844

Vodacom Repairs - 082 1944

Subscriber Collections - 082 1946

Vodacom Insurance - 082 1952

Vodacom will answer any service calls within 3 minutes.

You will also be assisted at any Vodacom retail store by speaking to a store consultant.

Impossibility of performance

In the event that we are unable to provide you with service due to circumstances beyond our control for more than 2 hours, we will:

  • as soon as we become aware of an outage notify ICASA in writing and issue a public notice to affected end-users and indicate the timeframes within which you should expect the service to be restored.
Page Description
This service charter is developed in accordance with ICASA’s End-user and Subscriber Service Charter Regulations
Page Title
Customer Subscriber Regulations - Terms and Conditions | Vodacom
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terms, conditions, customer, subscriber, regulations, legal
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Terms and Conditions
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Mobile Broadband Data Price Plans Terms and Conditions

CBU

Mobile Broadband Data Price Plans

Terms and Conditions

  1. Mobile broadband data contracts are available as either a Contract or Top Up option billable monthly.
  2. Mobile broadband data contracts are available as either a new contract or as an upgrade.
  3. Mobile broadband contracts will be subject to standard credit vetting rules
  4. Mobile broadband data contracts prices are SIM only but deals including modems, routers and tablets will be made available via sales channels and Service Providers.
  5. Mobile broadband data contracts are available via all service providers
  6. Mobile broadband data contracts may have a term of 12, 24 or 36 month and upgrade or renewal is possible in month  10 (12 month contract), 22 (24 month contract) or month 34 (36 month contract) of the contract term.
  7. Mobile broadband data contract pricing includes VAT. To view the current Mobile Broad Band contracts visit http://voda.com/mbb
  8. Night Owl data is included for the postpaid mobile broadband contracts and is available for use between 00h00 to 05h00.
  9. This Agreement will start on the activation date and, subject to the terms and conditions of this Agreement shall continue for the initial period.  After the initial period this Agreement will automatically continue on a month to month basis subject to any changes which we have notified you of unless you or Vodacom terminate it on at least 20 (twenty) business days written notice.
  10. Despite rule 9, you may terminate this Agreement during the Initial contract period or the Renewal/upgrade period by giving Vodacom at least 20 (twenty) business days' notice in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract. The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost.
  11. After the initial contract period, the contract will continue on a month-to-month basis.
  12. A discount that has been applied to the subscription amount will be forfeited after the contractual period and the customer will pay the full subscription amount after the contract reaches its expiry date. This price will be applicable until the contract is terminated or the customer upgrades or migrates to another contract or price plan.
  13. Customers will be charged for the volume of data sent and received, and not the time spent connected
  14. Customers with a mobile broadband data contract will not be able to purchase mobile internet monthly recurring data bundles.
  15. Customers with a mobile broadband data contract will only be able to purchase mobile broadband Once-Off data bundles.
  16. Mobile broadband Once-Off bundles will be available through the following self-service channels using the number of the price plan as the login or initiator of the service. 
     
Self-Service Channels
MyPhone *135#
Vodacom.co.za & Vodacom.mobi
Vodacom Shops
The VodaPay app
Customer Care 082135
  1. Existing Mobile Broadband price plans will have the following rates applicable. SMS messages are charged at R0.80c during peak times R0.35c during off-peak times. MMS messages are charged at R0.80c per 300KB during both peak and off-peak times. Respective SMS & MMS bundled rates apply if applicable.
  2. Existing Mobile Broadband data price plans are voice capable and the following rates apply (incl. VAT). 
     
Call Rates Per Minute for Mobile broadband data contracts
Payment TypeDestinationPeakOff-PeakUnitization
ContractVodacomR1.63R1.63Per Minute
OtherR2.03R2.03
Top UpVodacomR2.03R1.08Per Second
OtherR2.69R1.25
  1. New Mobile Broadband data price plans effective from the 6th August 2021 will have the following rates applicable:
     
Mobile Broadband Data Price Plans
ClassPrice PlanLocal/National SMS per 160 charactersInternational SMS per 160 charactersOut of bundle MMS per 300KBNational Out of Bundle Voice rate (ANAT)-Per MinuteAll General Service,All VANS operators - Per MinuteDirectory Enquiries - Per Minute
MBB Post-Paid and Hybrid250MB Data ContractR0,79R1,74R0,80R2,09R2,09R2,09
500MB Data ContractR0,79R1,74R0,80R2,09R2,09R2,09
1GB Data ContractR0,79R1,74R0,80R2,09R2,09R2,09
2GB Data ContractR0,79R1,74R0,80R2,09R2,09R2,09
3GB Data ContractR0,79R1,74R0,80R2,09R2,09R2,09
5GB Data ContractR0,79R1,74R0,80R2,09R2,09R2,09
10GB Data ContractR0,79R1,74R0,80R2,09R2,09R2,09
20GB Data ContractR0,79R1,74R0,80R2,09R2,09R2,09
30GB Data ContractR0,79R1,74R0,80R2,09R2,09R2,09
50GB Data ContractR0,79R1,74R0,80R2,09R2,09R2,09
Data carry overUp to 60 days/end of next calendar monthIncluding VATPer second billing
  1.  
  2. No voice bundle purchases will be permitted on the new data price plans.
  3.  Data transfer rates are not guaranteed and are dependent on network availability.
  4. The following categories shall be excluded from all Voice/SMS bundles and shall be charged for at the current prevailing price plan rate, unless otherwise indicated:
    1. International calls
    2. Premium rated calls
    3. Roaming services
    4. Premium rated IVR
    5. Premium rated Dicon
    6. Special Short Codes
    7. Video IVR
    8. International VAS and Premium services
    9. Travel Talk
    10. Conference Calls
    11. Call Sponsor (sponsored calls are charged at the sponsored party's prevailing price plan rate)
  5. The monthly price and data allocation will be pro-rated for the first month of the contract where the contract is taken out in the middle of a calendar month. Thereafter the full bundle allocation will take place on the 1st of every consecutive calendar month.

Migrations

  1. Standard upgrade and migration rules will apply. If a customer migrates to a lower priced mobile broadband contract, the customer will be charged a downward migration fee as per existing Vodacom policies. Any applicable discounts may be lost when doing a migration to a new price plan.     
  2. Migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next calendar month.

Carry-over, order of consumption and validity

  1. The data bundle expiry date for the mobile broadband data contracts will be valid for up to 60 days or until the last day of the following calendar month. If the data bundle is depleted all data usage will be stopped by default. Subscribers will only be able to use data at out of bundle rates if they have opted in to current out-of-bundle data charges. If a MBB data bundle expires before the allocation is depleted, data usage will continue at the current applicable OOB rate. Mobile broadband Once-Off bundles can be purchased to add additional data before month end. 
  2. Vodacom data bundles follow a FIFO (First In First Out) order of consumption. All data used will be applied first against oldest active carried over unused bundled thereafter against the most recent allocation of bundles.
  3. You may transfer Bundles to other Vodacom customers. Please visit the data transfer terms and conditions for full details. Data Transfer Terms and Conditions
  4. Bundle Rollover: You can extend the validity period of additional bundles you initially purchased (the "Initial Bundles") by purchasing additional bundles of the same size (the "Additional Bundles" before the Initial Bundle has expired. The purchase of the Additional Bundles will result in the validity period being extended and calculated for the date that you purchased the Additional Bundles. 
Page Title
Mobile Broad Band Price Plans Terms and Conditions
Keywords
terms, conditions, mobile, broad, band, price, plans, mbb
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Terms and Conditions
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Legal Terms And Conditions

CBU

Legal

Terms and conditions of use of this Vodacom online service

Accessing any pages on this online service implies that you agree to the following terms and conditions of use of this online service.

These terms and conditions contain provisions which appear in a similar text style to this clause in order to draw your attention to such clauses because they:

may limit the risk or liability of the Vodacom Group or a third party; and/or may create risk or liability for you; and/or may compel you to indemnify the Vodacom Group or a third party; and/or serve as an acknowledgement, by you, of a fact.

  1. Disclaimer
    1. Whilst every effort has been made by Vodacom (Pty) Ltd ("Vodacom"), and its suppliers of information, to ensure the proper performance of this online service, the accuracy of the information/images and the reliability of the binary data on this online service, Vodacom, its affiliated companies, suppliers, or any of their employees, do not, to the full  extent permitted by law, guarantee the availability or accuracy of the services, content and/or information offered on this online service ("the Service/s").
    2. Vodacom makes no representations or warranties, whether express or implied, and assumes no liability or responsibility for the proper performance of the Services and the Services are thus used at your own risk. In particular Vodacom makes no warranty that the Services will meet your requirements, be uninterrupted, complete, timely, secure or error free.
    3. This site may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for your convenience and should not be construed as an express or implied endorsement by Vodacom of the site(s) or the products or services provided therein. You access those sites and use their products and services solely at your own risk.
  2. Indemnification
    1. To the full extent permitted by law, you indemnify and hold Vodacom harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages which arises directly or indirectly out of a breach of the terms of these terms and conditions by you or arising out of or in connection with the failure or delay in the performance of the Services or your  use of the Services, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, or the use of the Services, other than in respect of losses caused by Vodacom's gross negligence or intentional misconduct.
    2. Without affecting the generality of 2.1 above, Vodacom shall not be liable to you for any breach of these terms and conditions or failure to perform any obligations as a result of technical problems relating to its network, termination of any licence to operate or use the network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond Vodacom's control.
  3. Use of services
    1. You may only use the Services for lawful purposes and you warrant that you shall not:
      1. use the Services to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property rights, or otherwise objectionable or unlawful;
      2. use the Services for the transmission of "junkmail", "spam", "chain letters", or unsolicited mass distribution of SMS;
      3. other than for your personal and non-commercial use, store on your computer, or print copies of extracts from this site, and you may not, other than for your personal and non-commercial use, "mirror" or cache information provided via this site on your own server, or copy, adapt, modify or re-use the text or graphics from this site without prior written permission from Vodacom.
  4. Privacy policy
    1. Vodacom and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate its commitment, Vodacom has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

    2. What types of information are Vodacom collecting, and how do we do it?

      You will be able to explore the majority of the Services offered on this site without us collecting any identifiable information from you. For the purpose of business communications, administration and transacting Vodacom may collect and/or use personal information, for example: your name, address, telephone number, e-mail, current geographical location and/or account details. This will enable Vodacom to:

      Respond to queries or requests submitted by you;

      Process orders or applications;

      Resolve problems with goods and services previously supplied; and/or

      Create products or services that may meet your future requirements.

      Vodacom will use, collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer.

    3. The use of Cookies

      Vodacom may store some information (commonly known as a "cookie") on your computer when you visit our web site. This enables Vodacom to recognise you during subsequent visits. The type of information gathered is non-personal (such as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. Apart from merely establishing basic connectivity and communications, Vodacom may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible.
    4. What about the security of my personal data?

      Vodacom has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an on-going basis. Please note that Vodacom cannot be responsible for the privacy policies and practices of other sites you may access using links from this Service. We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions. Please be aware that internet communications are inherently insecure unless they have been encrypted. Your communications may be routed through any number of countries before reaching this site. Vodacom therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control.
    5. Will Vodacom disclose any of my personal information?

      Vodacom does not distribute any of your personal information to third parties; unless it's required to deliver the products or services requested by you. In addition, Vodacom will not sell your personal information to third parties unless you give us your specific permission to do so. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. It may also be necessary to pass on your data to a supplier who will deliver the product on order. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws.
    6. Amendments to this Security and Privacy Statement

      Vodacom reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation.
    7. Whilst your name and e-mail address which is supplied to us when registering for the Services will not automatically be made available to the recipient of your SMS, we nevertheless are able to trace the source of an SMS, and such information will be made available to the authorities if required by law.
    8. Monitoring or recording of your calls, e-mails or SMS's may take place for business purposes to the extent permitted by law, such as for example quality control and training for the purposes of marketing and improving the Services. However, in these situations, we will not disclose information that could be used to personally identify you.
    9. You agree that Vodacom may, to the full extent permitted by law, receive or disclose your personal information, documents, detailed call records, credit profile information and/or any other credit information from or to any of Vodacom's shareholders, related entities, suppliers, agents,  professional advisors or any company within the Vodacom Group for marketing purposes, subject to your right to restrict receipt of unwanted marketing material or other rights in terms of the Consumer Protection Act, 2008
  5. Electronic communications

    All electronic communications, including any attachments thereto that are transmitted to you by Vodacom, shall be on the following terms and conditions:
    1. Before any purported agreement, that has been negotiated either wholly or partly by electronic means, shall be considered binding on Vodacom, the following terms and conditions shall apply:
      1. An advanced electronic signature, (as defined in the Electronic Communications and Transactions Act 25 of 2002), of a duly authorized member of the Board of Directors of Vodacom shall be required to be used and attached to any electronic communication containing any offer and/or acceptance by Vodacom, as the case may be.
      2. Where Vodacom is acting as the offeror, the agreement shall be deemed to have been concluded at the time when and place where the acceptance of the offer was actually received by the Director so acting on behalf of Vodacom, and upon such Director expressly and manually acknowledging receipt of such acceptance.
      3. An electronic communications shall be considered to have been sent by a Director as aforesaid only if:
        1. the Director sent it personally; or
        2. it was sent by a person who had the required authority to act on behalf of the said Director.
    2. Any opinion or advice contained in electronic communications shall be subject to the terms and conditions contained in any governing agreement.
    3. Vodacom is not responsible for the proper and/or complete transmission of the information contained in the electronic communication or of the electronic communication itself nor in any delay in its receipt.
    4. Whilst Vodacom does employ virus filtering, it provides no guarantees or warrantees that the electronic communication is virus-free.
  6. Intellectual property rights

    You acknowledge that Vodacom owns or is the licensor of the intellectual property rights in and to all Services contained herein, and that the unauthorised use thereof is expressly prohibited. The word or mark "Vodacom", and "Voda", however represented, including stylised representation, all associated logos and symbols and combinations of any of the aforegoing with another word or mark, used on this site, are the trademarks of Vodacom, or one of its affiliated companies.
  7. Password and/or One Time PIN

    If you have a password or One Time PIN (OTP) you undertake to keep it secure and warrant that no other person shall use the Services utilising your password or OTP, and you acknowledge further that you are responsible for ensuring that no unauthorised access to the Service is obtained using your password or OTP, and that you will be liable for all such activities conducted pursuant to such use, whether authorised or not.
  8. Termination and variation

    To the full extent permitted by law, we reserve the right to alter, restrict and/or terminate the Services to you in particular, or to the public in general, without notice or reason, or to revise these terms and conditions, and/or the prices at which the Services are offered, at any time. Such changes will be posted on this site and will be deemed to have been accepted by you if you continue using the Services. The obligation therefore is on you to review these terms and conditions at regular intervals.
  9. General
    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts. 
    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.
    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.
    4. These terms and conditions, as varied by us from time to time pursuant to clause 8, above constitute the sole agreement between you and Vodacom.
    5. View Vodacom's Access to Information Manual for details on our processes and procedures relating to the Promotion of Access to Information Act No. 2 of 2000 ("PAIA" and/or "the Act") and the Protection of Personal Information Act, Act No 4 of 20131 ("PoPI").
Page Title
Legal Terms and Conditions
Keywords
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Terms and Conditions
Page URL
/vodacom/terms/legal-terms-and-conditions

WiFi Access Extenders Terms and Conditions

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WiFi Access Extenders Terms and Conditions

General

  1. The data speed (throughput) of your broadband connection could be impacted by the use of WiFi extenders. 
  2. The speed (throughput) from a wireless extender can be influenced by the following:
    1. Distance of the user from the wireless extender.
    2. Distance of the wireless extender to the router.
    3. Number of wireless networks in range.
    4. Number of devices connected to your wireless network.
    5. Physical materials used in the construction of the home or building, especially if they obstruct the line-of-site path of the signal from the wireless extender to the user.
    6. Devices operating on the same band (2.4GHz and 5GHz) resulting in radio interference.
    7. Usage of other LAN devices resulting in traffic contention on the LAN.
  3. Vodacom wireless extenders are an optional customer equipment offering for Vodacom Fibre customers as detailed in the Vodacom Fibre terms and conditions.
  4. The Vodacom wireless extender is offered as a once-off purchase only. 
  5. The Vodacom Fibre and Vodacom Wireless Extenders terms and conditions are available at www.vodacom.co.za/fibre
  6. The Vodacom Wireless Extenders terms and conditions as detailed herein are subject to change from time to time.
  7. The Vodacom Wireless Extenders terms and conditions are subject to our Standard Vodacom terms and conditions.
  8. Where there is any conflict between our standard Vodacom terms and conditions and the Wireless Extenders specific terms and conditions, the last mentioned shall prevail.

The device

  1. Vodacom will offer a wireless extender suited to operate with the Vodacom Fibre broadband service.
  2. The following wireless extenders will be available:
    1. WiFi range extender 
    2. WiFi powerline extender
  3. Vodacom reserves the right to change the wireless extender devices offered and the price of the device from time to time.

Wireless extenders device warranty

  1. The wireless extender has a 24-month warranty on the device for manufacturing defects. 
  2. The wireless extenders warranty period commences on the date of acceptance of delivery of the wireless extender by the customer. 
  3. The WiFi extenders warranty will be voided if damage is caused by malfunction or failure resulting from alterations, any serial number is removed or defaced, accidents, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.  
  4. The warranty does not cover manuals, packaging and Ethernet cabling.
  5. This warranty does not cover normal wear and tear of the wireless extenders.
  6. A faulty wireless extender must be reported to Vodacom Fibre Customer Care on 082 1904. 
  7. To ensure continuity of the service, Vodacom will provide you with a replacement wireless extender subject to the acceptance of the following terms and conditions: 
    1. You will be liable for the full cost of the replacement wireless extender should the manufacturer determine that your claim is invalid.
    2. Where a WiFi extender has been financed over twenty four (24) or thirty six (36) months and the evaluation determines that the claim is not valid under the warranty process you will still be liable for the cost of the WiFi extender over the contract period. 
    3. You will not be liable for the cost of the wireless extender should the manufacturer deem the claim to be valid.
    4. Where a valid replacement is provided, the faulty device will become the property of Vodacom.
    5. A valid warranty replacement of the wireless extender does not extend the warranty period.
    6. Should a faulty wireless extender returned be classified as a valid "in warranty" claim, the wireless extender will be replaced with the same or equivalent device. 
  8. The faulty device will be collected by a Vodacom-approved partner and sent to the manufacturer for evaluation.  
  9. The faulty device will be evaluated. Should the evaluation determine that the fault is not related to a manufacturing defect, the faulty device will be returned to you. 
  10. Vodacom may apply an administration cost to you should a device that has been sent for evaluation be returned by the manufacturer with "no fault found".  

Usage policy

  1. The wireless extender is not designed for installation in an electrical distribution board.
  2. The wireless extender is not designed for installation into existing electrical cabling such as lighting fixtures.
  3. The above listed uses can damage the wireless extender and therefore are not covered by warranty.
  4. Wireline Powerline extenders will not work in the following scenarios:
    • When powered by a UPS.
    • Across multiple phase power (three phase power). This is due to noticeable loss in performance or if the signal is too low, the units will not be able to communicate. 
    • In cases where there is significant noise on the power supply. Power supplies may be noisy. For example, if the mains transformer supplying the house is faulty or machinery is being used.
Page Description
Vodacom Terms and Conditions - WiFi Access Extender
Page Title
WiFi Access Extender | Vodacom
Keywords
terms, conditions, data, bundle, wifi, access, extender
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/wifi-access-extender

Career Compass Terms and Conditions

CBU

Privacy Statement - Career Compass

This privacy statement explains the information collected as part of Career Compass and how it is used. We take the privacy of our users very seriously. We ask that you read this privacy statement ('Statement' carefully as it contains important information about how we will use your personal data.

Who we are

The entities processing your data are Vodacom (Pty) Ltd as the Responsible Party, Vodafone Group Services Ltd as the operator and cut-e as our third party service provider, acting on Vodafone's instructions. 

Outside of cut-e, we will not share your personal data with other third parties.

For more information about Vodafone's privacy policy or practices, or to exercise your data protection rights, you can contact us at :

Privacy Officer 

Corporate Park

Vodacom Boulevard Vodavalley 

Midrand

1685

The data we collect

We collect the following types of information as part of the Career Compass service:

  • Your identification information (such as your email address)
  • Third party log in details (for example, if you choose to make an account with a third party log in, such as Facebook, we will receive confirmation and successful verification information)
  • Questionnaire answers (your input into our questions and your liked and deleted job suggestions)
  • Job relevance (based on data such as where you are located, your age and what your job history may be)
  • Technical information (such as public IP address, time and date of access, how you navigate on our site, browser settings)

What we do with your data

We process your personal data to provide you with the Career Compass service, which is the facilitation and successful delivery of our personality assessment and job recommendation service. Because of this, we rely on the performance of this service as our lawful basis to process your data. Therefore, if you do not wish for your data to be processed according to this Statement, we would not be able to provide you with this service.

The Career Compass service involves:

  • Personality testing and questionnaires (the amount and extent to which you complete these tests is optional); 

  • Recommending your personal strengths based on the results of these tests;

  • Providing links to appropriate training based on your assessment input;

  • Providing links to an ongoing interactive job board based on your input; and

  • Technical provision and optimisation of the service.

How long we store your data

Your personal data will be stored for as long as you choose to continually use this service, or for a period of 12 months after inactivity. We store your data for this period, in case you choose to revisit the service. If you wish to erase your personal data at any point before this, this option is available to you in your account settings.

Cross border Transfer:

We will make sure that no personal information is transferred outside of the Republic of South Africa unless the recipient is subject to a law, code of conduct or contract which provides adequate protection for personal information as required by law. 

Your rights

You have a number of rights you can exercise over your personal data. To discuss these in more detail or to exercise them, please contact us via the details provided in the "Who we are" section at the top of this Statement.

  • Access: You can request a copy of your information and details on how we have processed it.
  • Rectification: If you believe the data we hold on you is inaccurate, you can request we update it.
  • Erasure: You can request we delete your personal data if you no longer wish for us to process it.
  • Restriction: If you wish for us to cease processing your data, you can request this.
  • Portability: You can request a copy of your information to take to another company.
  • Objection: You can object to us processing of your information, if we are processing it based on our legitimate interests, or in the context of direct marketing. Given we do not conduct these types of processing for Career Compass, this would not be applicable in this context.

Use of Google Analytics & Third Party Cookies

Whilst we do not interfere with any cookies preferences you have submitted with your browser, this website does use Google Analytics, a web analysis service provided by Google Inc. ('Google'). If you have consented to the processing of third party cookies in your browser settings, your personal information will be processed in this way by our site. 

Google Analytics uses 'cookies'; these are text files which are stored on your computer to analyze the way you use the website. The information about the way you use this website created by the cookie is sent to and stored on a Google server in the USA. If the IP anonymization is activated on this website, Google will first truncate your IP address in Member States of the European Union or in other state parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to and truncated on a Google server in the USA. Google uses this information on behalf of the website operator to evaluate the way you use the website, to collate reports on website activities and to provide the website operator other services related to website and Internet use. In addition, we use Google Conversion Tracking in conjunction with Google Analytics. This will allow us to measure the behavior of our website users. For example, we can see how many PDFs have been downloaded or how many times our contact form has been used. Likewise, we can ascertain how many clicks on advertisements from external sources (AdWords, LinkedIn, Xing, Bing) have led to our website. The IP address sent by your browser as part of Google Analytics is not combined with other data held by Google. You can change your browser settings to prevent cookies from being stored; however, we draw your attention to the fact that, in these circumstances, you may find that you are unable to make full use of functions on the website. You can also prevent the data (including your IP address) relating to your use of the website which is captured by the cookie being sent to or processed by Google by downloading and installing the browser plug-in from the following link https://tools.google.com/dlpage/gaoptout?hl=en.

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Disable Google Analytics

For further information please visit https://www.google.com/analytics/terms/us.html or  https://www.google.de/intl/en/policies/

Page Title
Career Compass Privacy Statement Terms and Conditions
Keywords
terms, conditions, privacy, statement, career, compass
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/privacy-statement-career-compass

Vodacom Travel Data bundle Terms and Conditions

CBU

Vodacom Travel Data bundle

Terms and Conditions

  1. The Vodacom travel data bundle promo will run from 10 March 2022until 28 February 2023 (both days inclusive) (the “Promotion Period”).
  2. The Vodacom Travel Data Bundle service is currently only available to Vodacom Contract customers with roaming activated.
  3. Customers must opt-in for the service. It is only required once - there is no need to opt-in for each day abroad or each time customers travel abroad.
  4. In order to qualify for the Vodacom Travel Data Bundle, you must ensure that you are roaming in a qualifying country that is listed as a Vodacom Travel Data Bundle country. Click here for list.
  5. All networks in the qualifying countries will be included in the bundle allocation with the exclusion of Maritime services such as MALTA Maritime and OnAir Swiss Airline services and any other satellites such as planes, boats and remote areas. Standard roaming rates will apply.
  6. Customers with the basic roaming service already activated can opt-in to the Vodacom Travel Data Bundle offer via:
              o USSD *135*130#
  7. Customers can opt-out Vodacom Travel Data Bundle offer via:
              o USSD *135*130#
  8. Upon activation of the service, the Vodacom Travel Data Bundle service will remain the customers default roaming plan when they travel in the qualifying countries until it is de-activated.
  9. The Travel Data Bundle daily fees will be charged on days that a customer is roaming in qualifying countries and making use of any roaming service. Days with no data event will not be charged a subscription fee.
  10. The Travel Bundle service is only triggered and allocated when the customer uses data. The bundle expires after 30 days. It will then require a new event to trigger a new bundle after 30 days.
  11. The data Out of bundle rates apply when the data bundle allocation is depleted but the bundle has not expired. A bundle will be allocated the next day only when an event is triggered.
  12. If a customer is on a session that continues over the expiry time, the next bundle will only allocate after he ends his session and triggers a new event. A bundle will not allocate during the session. If he is in-bundle the session will deduct from his current session if he is out-of bundle, the out-of-bundle rates will apply until he ends the session.
  13. If the customer has triggered an event and used a Travel Bundle but opts out of the service before expiry, the new offering that has been activated will apply only from the next day.
  14. If the customer has triggered an event and used the Travel Bundle but changes the size before the bundle has expired, the new offering that has been activated will apply only from the next day.
  15. If the customer has triggered an event in qualifying country and moves to another qualifying country in the same day, the same bundle will be used.
  16. If a customer is not roaming on a participating Vodacom Travel Data Bundle country, the applicable Vodafone World Zone Rates will apply for all services.
  17. When the customer de-activates the Travel Data Bundle Service, they will not qualify for the bundle rates even if they are roaming in a Vodacom Travel Data Bundle country, Vodafone World Zone Rates will apply. 
  18. When a subscriber has opted for the Vodacom Travel Data Bundle and is roaming on an Africa Roaming network, the Vodacom Travel Data Bundle service will apply.
  19. While roaming on any participating Vodacom Travel Data Bundle country, calling Vodacom’s dedicated Customer Contact Centre (+2782111) will be free. It is not an event that will trigger the daily subscription daily fee.
  20. Customers may not have SMS roamer or Vodacom Travel Saver active simultaneously with the Travel Bundle. They are allowed to move to SMS roamer or Vodacom Travel Saver when they opt out on the bundle service.
  21. Customers may have Vodafone World and Vodacom Travel Data Bundle active simultaneously however the Vodacom Travel Data Bundle will apply when roaming in the Vodacom Travel Data Bundle qualifying footprint, Vodafone World rates apply when customer is not roaming in the Travel Bundle qualifying footprint.
  22. Vodacom Travel Data Bundle deductions exclude home tariff bundled minutes, tariff promotions. Public holidays and off-peak rates do not apply.
  23. The Vodacom Travel Data Bundle service is only available for personal use, non-commercial purposes.
  24. The unitization for the Vodacom Travel Data Bundle offer will remain the same as the existing Vodafone World unitization (10kB increments for data).
  25. All rates are VAT inclusive
  26. Vodacom reserves the right to amend these terms and conditions and where such amendment is material, Vodacom will provide the customer with reasonable prior written notice prior to implementing such change.
Page Title
Vodacom Travel Bundle Terms and Conditions
Keywords
terms, conditions, travel, bundle
Weight
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-travel-bundle

Samsung Stand a Change to Win a TV Promotion Terms and Conditions

CBU

Samsung’s Stand a Chance to win a Samsung 100 inch 4K Neo QLED TV valued at R99 999 Post-Paid campaign / competition

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

  1. Duration
    1. The Competition is open to all Vodacom Customers that sign up to a new line or upgrade during the month of September 2025 to any of the below mentioned devices – “Samsung’s Stand a Chance to win a Samsung 100-inch 4K Neo QLED TV valued at R99 999” .
    2. Eligible devices are outlined in the below table (00.01am on 9th December 2025 to 23.59pm on 4th February 2026 (the “End Date”).

Qualifying handsets in the Competition/Campaign:

OEM / ManufacturerEligible DevicesCompetition / Prize
Samsung

Samsung Galaxy Z Flip7 FE

Samsung Galaxy Z Flip7

Samsung Galaxy Z Fold7

Samsung Galaxy S25 FE

Samsung Galaxy S25 Edge

Samsung Galaxy S25

Samsung Galaxy S25+

Samsung Galaxy S25 Ultra

Samsung’s Stand a Chance to win a Samsung

1 x 100 inch 4K Neo QLED TV valued at R99 999

  1. Competition Eligibility:
    1. This Competition is available to both new lines and upgrade on post-paid contracts as outlined above, via Vodacom Stores, Vodacom Online eStore & Vodacom World; Vodacom Franchise & Dealers.
    2. All Customers during the term of the Competition agree to be bound by the following Terms and Conditions.
  2. Eligibility
    1. The Competition is only open to natural persons at least 18-years and older. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
    2. Only entrants who are using Vodacom SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a Vodacom SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
    3. The OEM/Manufacturer will call/contact the Customer directly to make arrangements to take possession of the TV.
    4. Customer will be contacted after the allocated period above, once the random draw has taken place.
    5. The winner is only available on the above-mentioned devices mentioned in point #1.
    6. The TV cannot be redeemed as cash. No prize is transferable or exchangeable.
    7. The TV is not transferrable and cannot be used in conjunction with any other offers, Competitions and
    8. Employees, Directors and Agents of Vodacom and all participating OEM/Manufacturers, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are not eligible to participate in this Competition.
    9. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
    10. Winning Customer must have a valid TV license in their name. (non-transferable).
    11. In the event that the user of the mobile phone (i.e. the participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account / charges, then the prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
    12. Vodacom shall not be liable for any costs incurred by the winner for entering the Competition or in claiming any prizes, where applicable.
  3. Prize draw
    1. The winner will be randomly selected after the End Date from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winner will be notified within 7 – 10 (seven to ten working days) after he / she has been selected and verified as a winner.
  4. Winner Validation
    1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
    2. Vodacom will share personal details of the respective winners, such as name and contact number with the respective OEM/Manufacturer who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
    3. The OEM/Manufacturer will use reasonable efforts to contact the winner on the contact details provided in The Competition.
    4. The OEM/Manufacturer shall attempt to contact the winner for a period of 7 – 10 (seven to ten) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
    5. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines in acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. The OEM/Manufacturer reserves the right to then award the prize to the next randomly drawn participant.
    6. The claim for any prize will be subject to security and validation, and the OEM/Manufacturer reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by the OEM / Manufacturer, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by the OEM/Manufacturer, in order to claim any prizes, failing which such winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant.
  5. Personal information
    1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
    2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
Page Description
Samsung’s Stand a Chance to win a Samsung 100 inch 4K Neo QLED TV valued at R99 999 Post-Paid campaign / competition
Page Title
Samsung Stand a Change to Win a TV - Promotion | Vodacom
Keywords
Samsung Stand a Change to Win a TV
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Terms and Conditions
Page URL
/vodacom/terms/competitions/samsung-win-a-tv

Vodafone Contacts Terms and Conditions

CBU

Vodafone Contacts

General terms and Conditions 

This is a license agreement between You, the user of Vodafone Contacts, and Vodacom regarding the use of the Vodacom Contacts application (the "Service"). This agreement is in addition to the Airtime Conditions and Price Plan Terms. By registering an account, You accept that You have read and agree to these terms.  You must be at least 18 years old to enter into this agreement. If You do not accept these terms, please do not register for an account. 

Service 

We will provide You access to the features of the Service free of charge but You can incur in data charges and costs in accordance to Your plan.  For more information on Your plan visit [URL]. Please bear in mind that such charges could be considerably higher if You are using the Service whilst travelling abroad. 

Under this agreement we grant You a non-exclusive, non-transferrable license to download, install, update and operate the Service on Your device for personal use only. 

The service is property of Vodafone and/or any third party (in this case VoxMobili) from which Vodafone has obtained the rights to license to you the service and it is protected by copyright. You acknowledge that title and full ownership rights to the service will remain the exclusive property of Vodacom and /or of such third party and you will not acquire any rights to the service except as set forth in these terms and conditions. You will not attempt to copy, modify, alter the service in anyway or sublicense or lease the service unless specified under these terms and conditions. 

The Service is only available on specific devices. Please check your device is compatible with the Service before You register for an account. 

The Service allows You to: 

  1. Backup and synchronize Your cellphone contacts; 

  2. Import and  Export Your cellphone Contacts to and from  an electronic format; 

  3. Manage Your Vodacom Contacts  from web at the[URL] 

You must register to use the Service. You can register creating an account from web, mobile application or mobile site. You must create and manage the Service using an account on Your device and through the online Vodacom Contacts portal. You are responsible for the activity that occurs on Your account, and You acknowledge to have the consent to use Your contacts. You must keep Your account password (or PIN) secure, and notify us immediately of any breach of security or unauthorised use of Your account. We do not guarantee that all devices are compatible with the Service. To see which devices are compatible please go to[URL]. We do not warrant or accept any liability for operation of the device used to access the features of the Service. In order to use the Service You will need a compatible device, a GSM mobile connection (supporting voice and data connection), internet access, the Vodacom Contacts  application. 

The Service is for Your personal, non-commercial use only, for use on the device that You own. 

Termination of the service and deletion of the account 

You have the right to terminate the Service for any reason and at any time. 

We have the right to terminate the Service without prior notice in the event of a violation of these terms or, for example,  if You encourage conduct that would constitute a criminal offence or could give rise to any cause of action, engage in any activity that otherwise interferes with the use and enjoyment of the Service by others, or harvesting personal information about other service users for any reason, or damage our reputation or that of a third party. 

We have the right to terminate the service for any reason whatsoever with a 30 days prior notice to you. 

If you do not use the service for 6 months or more we will be able to terminate the service and delete your account and all related data unless you are the service again within 30 days from our notice to terminate the service and delete the account. 

In case you change mobile operator, we have the right to terminate the service automatically and your account and all related data will be deleted, you will have 30 days to retrieve your data. 

Limitations of the Service 

You are responsible for ensuring the compatibility of this application with Your device, and for the installation of, use of, and results obtained from the Service. 

You shall ensure that Your device meets the system requirements of the Service, this includes obtaining updates or upgrades from time to time, in order to continue using the Service. 

We do not warrant or accept any liability for operation of the device used to access the features of the Service. In order to use the Service You will need a compatible device, a GSM mobile connection (supporting voice and data connection), internet access, the Vodafone Contacts application. 

Warranty

We maintain reasonable technical safeguards to provide You with the Service, however, the use of the Service is subject to the use and availability of appropriate network connections. We're not responsible if the Service is affected by circumstances outside of our reasonable control. 

The Service is provided 'as is' and to the extent permitted by applicable law, we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to Your use of the Service and related software. We don't warrant that Your use of the Service will be uninterrupted, available at all times or risk-free You agree that Your use of the Services is at Your sole risk. We make no warranty that the Service is error-free, free from interruptions or free from other failures or that the Service will meet Your requirements. 

We expressly disclaim any liability for damages arising from the usage of this Service or any other damages including but not limited to loss of profit, loss of data, loss of business or missed opportunities, any loss or damage that is not directly caused by us or which we could not reasonably expect at the time You entered into this agreement. The terms of this agreement will not affect any rights which You may have under any law and which we cannot exclude by agreeing it with You. 

Your personal information 

During the registration procedure, You will provide us with the following personal information: 

  1. Cellphone number

  2. Email address

  3. Your choosen PIN

The personal and contact information you provide when registering for the Service is stored in a secure location on the servers of VoxMobili in [France] . Voxmobili  provides only the storage of the personal data but is not entitled to access any personal data provided by you or use your personal information or contacts' personal information for their own business purposes.  

Your email address is used to send you system emails, like your registration confirmation and password reminders, updates about changes made to this service including any notices that we may need to send you regarding your use of the Service. Please be assured that we will not use your email address for marketing purposes unless you have otherwise agreed to this. All other usage of your personal information is governed by Vodacom' (privacy policy) which forms part of these Terms. 

By using the service and accepting these terms you agree to the use of the of this data by us. You agree that we and VoxMobile may copy and store such data (including personally identifiable data which you made part of your content or provided in your account) in as part of the service. 

Software upgrades 

When the software automatically performs updates, upgrades or repairs, You agree not to interfere with or prevent such activities. We may establish policies and practices to modify the operation and availability of the application to maximize the benefit for all customers. 

Changing these terms or the Service 

We may change these terms and the Service at any time. If the changes are likely to disadvantage You, we will give You a minimum of 30 days' notice. Don't forget You can terminate  the Service at any time. 

Customer Contact 

If You have any questions concerning these terms, or if You would like to contact us for any other reason, please go to www.vodacom.co.za 

General 

This is the entire agreement between You and us for the Service. This agreement does not cover buying or maintaining Your device or Your use of a SIM card provided by us.   

This agreement is under [South African] law.

Page Title
Vodafone Contract Terms and Conditions
Keywords
terms, conditions, vodafone, contract, apps
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodafone-contacts-terms-and-conditions
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