Direct Marketing Terms and Conditions

CBU

Direct Marketing Terms and Conditions

  1. Vodacom may choose to extend promotional offers to selected customers from time to time
  2. In the event that Vodacom decides to extend an offer to selected customers, the offer will be communicated directly to the  selected customers
  3. For some promotions, only customers receiving the communication will be eligible to participate in the promotional offer
  4. Offers can be communicated via the following channels:
    • SMS
    • MMS
    • USSD
    • Outbound Call
    • Inbound Contact Centre
    • Redirection of browser session
    • IVR
    • Email
    • The VodaPay App
    • WhatsApp
  5. Promotional offer communications will contain the offer, price or action required to obtain the promotion including validity of the promotion and the offer itself
  6. Offers are only valid for a pre-defined period and can vary from campaign to campaign.  Once the promotional offer had expired then it will not be available for the customer to redeem or act upon 
  7. In the case of queries regarding any promotion customers can contact our customer care centre by dialling 082 135 (free) from a Vodacom number to obtain more information regarding the offer
  8. Customers may choose to opt out from specific Vodacom promotional messages and communication channels by managing their Marketing Permissions on the VodaPay App, or via *135*181#.
  9. Standard terms and conditions apply. E&OE. Vodacom reserves the right to alter or withdraw the offers communicated without notice.
Page Title
Direct Marketing Terms and Conditions
Keywords
terms, conditions, promotion, Direct Marketing
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/direct-marketing

Discounted Bonus Bundles Terms and Conditions

CBU

Discounted Bonus Bundles

Terms and Condition

  1. Discounted recurring bundles (Voice & Data) must be available for all Postpaid and Hybrid price plans on the VodaPay APP, online, USSD and also outbound call centers.
  2. Subscribers must be able to amend their existing discounted Bonus Bundles using the below channels:
  • The VodaPay App
  • Online
  • USSD
  1. If a discounted recurring bundle is activated mid-month, the bundle and the associated cost must be pro-rated according to the day of the month. The full allocation will take place on the 1st of the next month.
  2. Discounted recurring bundles must be discounted by the varying values as set out in the table, and the applicable charge must be added to the customer's bill.
  3. When a subscriber migrate from one price plan to another and they have an active discounted Recurring Bundle(s), the subscriber will maintain the discounted Recurring Bundle(s). This includes migration(s) with a downward migration and also migration(s) with an upward migration.
  4. When a subscriber migrate from a postpaid price plan to a hybrid price plan and they have an active discounted Recurring Bundle(s), the subscriber will maintain the discounted Recurring Bundle(s).
  5. When a subscriber migrate from a postpaid price plan to a hybrid price plan and they have an active discounted Recurring Bundle(s), the subscriber will maintain the discounted Recurring Bundle(s).
  6. Discounted Recurring Bundle(s) must be removed when a subscriber upgrades. This includes Upgrade(s) with a downward migration and also Upgrade(s) with an upward migration.
  7. Discounted Recurring Bundle(s) must be removed when a subscriber upgrades and the payment type changes from postpaid to hybrid and also hybrid to postpaid.
  8. Discounted recurring bundles can only be cancelled via the call center.
  9. A subscriber can have both a discounted recurring Voice or Data bundle and a recurring open market Voice or Data bundle active simultaneously.
  10. Only one recurring instance of any of the discounted recurring bundle can be activated per line at any time i.e. a single discounted recurring Voice and/or Data bundles can be active on an account at a time.
  11. A subscriber can have both a discounted recurring Voice or Data bundle active as well as a Once-Off Bonus bundle (1 Day, 7 Day and 30 Day bundle) active simultaneously.
  12. A Discounted recurring bundle can be added to either a Voice or Data Mobile Broadband Contract.
  13. A Discounted recurring Voice bundle will be valid for calls to any network anytime but do not apply to VoIP calls.
  14. Discounted recurring bundles will be allocated on the 1st of the month, and will be valid for 60 days and will be offered as recurring only.
  15. Discounted recurring Data bundles does not include Night Owl data allocations.
  16. All Discounted recurring bundles are for local use only and do not apply to roaming usage.
  17. Discounted recurring bundles must be of a new service type to allow for the subscriber to have both existing SP Incentive (free) and new Discounted Recurring bundles simultaneously.
  18. Discounted recurring bundles must have the functionality to be upgraded i.e. customer can replace their existing bundle with the other one (pended migration).
Page Description
For Postpaid and Hybrid price plans, including uChoose Flexi, Integrated and also Mobile Broadband price plans.
Page Title
Discounted Bonus Bundles
Keywords
Discounted Bonus Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/discounted-bonus-bundle

Vodacom Fibre Fixed Voice Terms and Conditions

CBU

Vodacom Fibre Fixed Voice

Terms and Conditions

General

  1. Vodacom Fibre Fixed Voice General Terms and Conditions

    1. Vodacom Fibre Fixed Voice terms and conditions detailed herein are subject to change from time to time.

    2. Vodacom Fibre Fixed Voice is subject to Vodacom's standard terms and conditions and are available at the following link: https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

    3. Where there is any conflict between Vodacom's Standard terms and conditions and the Vodacom Fibre Fixed Voice specific terms and conditions, the Vodacom standard terms and conditions shall prevail.

    4. The Vodacom Fibre Fixed Voice service is intendedfor home use only, and is not designed for commercial use.

    5. Vodacom reserves the right to terminate a Vodacom Fibre Fixed Voice service if found that the customer is using it for commercial services or activities.

  2. Vodacom Fibre Fixed Voice Service

    1. The Vodacom Fibre Fixed Voice service is dependent on a Vodacom Fibre Broadband installation.

    2. The customer will receive a Vodacom Fibre Fixed Voice non-geographic telephone number.

    3. The customer has an option to port an existing geographical telephone number to the Vodacom Fibre Fixed Voice service instead of using the non-geographic telephone number.

    4. All national on-net (Vodacom Fibre to Vodacom Fibre and Vodacom Fibre to Vodacom GSM) and off-net (Vodacom Fibre to any other local operators) calls will be deducted from the Vodacom Fibre Fixed Voice price plan allocations or at the default out-of-bundle rates if the price plan allocation is depleted.

    5. Vodacom Fibre Fixed Voice minutes will carryover for up to three (3) months.

    6. The Vodacom Fibre Fixed Voice order of consumption is based on expiry date of the voice minutes. The minute bundle that expires first, is the bundle that gets consumed first.

    7. All international calls will be charged at the current Vodacom international calling rates.

    8. The Vodacom Fibre Fixed Voice Service is available on a month-to-month plan and does not attract any penalty in case a customer cancels.

  3. Vodacom Fibre Fixed Voice Top-up Bundles

    1. The top-up bundles are:

      1. Available as once-off

      2. Any time any network (ANAT)

      3. Excluding international calls

      4. Valid for 30 days from the date of purchase

    2. Any unused minutes will be forfeited after 30 days.

    3. Order of consumption is the sequence in which your allocated voice bundle is used. The bundle that was bought first will be depleted first.

    4. Vodacom Fibre Fixed Voice customers on all plans, including Pay As You Use, can purchase top-ups

  4. Fair Usage Policy

    1. Vodacom reserves the right to use a fair usage policy (FUP) to manage its networks in order to maintain acceptable levels of customer experience

    2. The Vodacom Fibre Fixed Voice Talk Unlimited price plan is subjected to a FUP.

    3. The FUP is subject to change from time to time.

    4. The FUP for the Vodacom Fibre Fixed Voice Talk Unlimited option is 5000 talk minutes per month. If a customer uses more than 5000 talk minutes in a month, Vodacom will bill the customer applicable out of bundles charges.

  5. Sales Channels

    1. Customers must call Customer Care on 082 1904 to buy any Vodacom Fibre Fixed Voice services

  6. Support Channels

    1. Customers must call Customer Care on 082 1904 for support on Vodacom Fibre Fixed Voice services

Page Description
Vodacom Fibre Fixed Voice terms and conditions detailed herein are subject to change from time to time.
Page Title
Fibre Fixed Voice
Keywords
Fibre Fixed Voice
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/vodacom-fibre-fixed-voice

Recharge and Get WhatsApp Terms and Conditions

CBU

Recharge and Get WhatsApp

Terms And Conditions

  1. Recharge & Get WhatsApp 'offer' will launch on Monday, 22 July 2019, and will run until such future date as notified by Vodacom.

  2. Recharge & Get offers will be available to new customers who purchase a Vodacom Prepaid SIM and recharge with an instance of R12 airtime and higher 

  3. All existing prepaid customers do not qualify for the offer 

  4. New Hybrid and Post-paid customers will be excluded from this offer

  5. Customers who recharge within the validity period will receive the WhatsApp bundle free of charge 

  6. The allocated WhatsApp bundle will be valid for 7 days with an allocation of 250MB

  7. The promotion will be valid for 3 months from the date of the customers date of connection 

  8. The promotion excludes VOIP on WhatsApp

  9. You can only get the free WhatsApp bundle on one device

  10. All standard WhatsApp rules apply, these are available at 
    https://www.vodacom.co.za/vodacom/terms/promotions/whatsapp-ticket

Page Title
Recharge and Get WhatsApp Terms and Conditions
Keywords
terms, conditions, promotion, recharge, get, WhatsApp
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/recharge-and-get-whatsapp

Top-Up Recharge & Get Customer Terms and Conditions

CBU

Top-Up Recharge & Get - Customer Terms & Conditions

General

  1. Recharge & Get offers will launch in October 2015, and will run until such future date as notified by Vodacom.

  2. Recharge & Get offers will be available to eligible  Top-up and uChoose customers who: 

    1. Receive a Recharge & Get SMS from Vodacom  

  3. Community Service, Prepaid and Contract SIMS are excluded.

  4. Multiple cumulative recharges in the valid offer period count towards the recharge offer target

  5. Eligible customers can qualify for 1 offer per week, either bonus airtime or 1GB data.

  6. Qualifying customers who achieve the specified recharge offer target in the valid offer period will receive the offer reward free of charge.

  7. Valid recharges – all Prepaid recharges, excluding Vodacom Millionaires airtime allocations, Reward Airtime allocations, Bonus Airtime and Airtime Transfers, Airtime Advance and monthly/ subscription allocations.

  8. Reward validity: Each reward allocated will be available until midnight on the day specified, which differs from reward to reward. 

  9. Top-up customers may opt out of receiving Recharge & Get messages by SMSing OUT to 31118 

BONUS AIRTIME REWARDS: 

  1. Bonus airtime will be available in different denominations, as specified at the time of offer presentation

  2. Bonus airtime is valid for 1 or 7 days, as specified at the time of offer presentation, and will expire at 23:59 on the relevant day

  3. Bonus airtime can only be used for:

    1. Vodacom to Vodacom calls, billed at R2.00 per minute 

    2. National /local SMS, billed at R0.50 each

    3. Data usage, billed at R2.00 / MB  

  4. If Bonus airtime is depleted before the expiry date, billing for usage will revert to other available voice, SMS or data bundles. If there are none, usage will be billed to airtime at the applicable out of bundle rate.

  5. Vodacom4Less customers will not receive V4L discounts while depleting from a bonus airtime bundle.  

1GB DATA REWARDS:

  1. 1GB data offers are valid for 1 or 3 days, as specified at the time of offer presentation, and will expire at 23:59 on the relevant day. 

  2. There will be no carry-over of data beyond the bundle expiry. 

  3. Customers will be charged for the volume of data sent and received, and not the time spent connected.

  4. Data transfer rates are not guaranteed and are dependent on network availability.

  5. Bundles and tariffs only apply to standard APNs.

  6. Data bundles do not apply to data roaming.

  7. If the data bundle is depleted before the expiry date, data usage will revert to other available data bundles - if there are none, data will be consumed at the existing applicable out of bundle 

Page Title
Recharge and Get Terms and Conditions
Keywords
terms, conditions, recharge, get, customer
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/recharge-and-get

Vodacom Home Drive Terms and Conditions

CBU

Vodacom Home Drive

Terms And Conditions

Home Drive: 

The service includes automated SMS communication services, which will SMS the beneficiary on the afternoon of their booking so that, should they wish to change their collection detail. The driving team consists of a back-up driver and vehicle, and lead driver who will drive the beneficiary home in their own vehicle or if preferred, in the vehicle dispatched. The back-up driver will follow and collect the lead driver from the beneficiary's house.

*This service is available subject to availability in peak periods (We will define peak period based on stats e.g. New Year's Eve & Friday nights etc. Service is limited to a 4-passenger vehicle including luggage suited to the vehicles maximum capacity* Passenger vehicles larger than a 4-passenger vehicle are excluded from this service offering.

Service Centres: 

  • Johannesburg

  • Pretoria

  • Cape Town

  • George

  • Port Elizabeth

  • Durban

  • East London

  • Nelspruit

  • Bloemfontein

Number of incidents covered is dependent on the package agreed. The benefit includes home drive trips to a radius of 50km per incident. Any additional kilometres travelled will be charged at R11 per km. Should the beneficiary require additional trips, which are in excess of their annual trip entitlement, the call centre will facilitate the booking on a beneficiary to pay basis.

Additional passengers/drop off: 

Service is available to a valid beneficiary and limited to their specified vehicles only. Up to 4 additional passengers can be transported at no cost, provided that the entire trip is no longer than 50km and takes no longer than 1 hour and are ALL transported to one/main booked address. An additional cost of R50 per additional /unplanned drop off will be charged. This arrangement needs to be discussed and authorised by our call centre to ensure efficient planning and upfront payment (warding off the potential threat to our drivers, when carrying cash).

Cancellation fees: 

  • 2 hours prior to booked collection time - no charge

  • 1 hour prior to booked collection time - R160

  • Less than 1 hour - R320

For any queries please contact us on 082 17 800

Page Title
Vodacom Home Drive Terms and Conditions
Keywords
terms, conditions, home, drive
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-home/home-drive
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