uChoose Flexi Price Plans Terms And Conditions

CBU

uChoose Flexi Price Plans

Terms And Conditions

  1. The following Terms and Conditions relate to the Vodacom uChoose Flexi Plans. These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract airtime agreement and Terms and Conditions Booklet. Where any terms and conditions conflict with each other, these uChoose Flexi Price Plan terms and conditions will prevail. 

  2. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between you and Vodacom. 

  3. Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to    modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions and will provide you with reasonable notice thereof. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

  4. Vodacom reserves the right to charge for VoIP data calls (Voice over Internet Protocol) on selected price plans at applicable rates.

  5.  uChoose Flexi price plans receive a monthly airtime allocation, in Rands, equivalent to the subscription amount of the price    plan hereinafter referred to as subscription airtime. The monthly subscription amount refers to the monthly amount billed to    the customer in advance at the beginning of each calendar month. uChoose Flexi Price Plans may also recharge their accounts with additional airtime hereinafter referred to as recharge airtime. Subscription airtime and recharge airtime will be kept in separate wallets and will be displayed as such when a customer checks their balance on any of the self-service channels available. 

  6. Customers can only transfer airtime from their recharge airtime wallet, and a maximum of 80% of this balance will be allowed to be transferred as airtime to another Prepaid, uChoose Flexi, uChoose Smart or Smart Top Up+ price plan.

  7. If you migrate from a Price Plan with Airtime or bundle services (Voice, SMS and Data) as part of the standard Price Plan, to any other Price Plan, regardless of whether the new Price Plan selected incorporates any bundled offerings, migration rules will apply and you may forfeit all or a portion of the accumulated airtime or bundled service/s.

    1. Migrations that take place from a uChoose Flexi price plan to Prepaid price plans will forfeit their monthly subscription airtime but carry over their recharge airtime at the time of migration.

    2. Migrations that take place from a uChoose Flexi price plan to a uChoose Smart/Smart Top Up+ price plan will forfeit their monthly subscription airtime, but carry over their recharge airtime.

    3. Migrations that take place from a uChoose Flexi price pan to an open contract or postpaid price plan will forfeit both their monthly subscription airtime, as well as their recharge airtime at the time of migration.

  8.  Monthly subscription airtime allocation on the uChoose Flexi packages cannot be used for the purchase of premium rated, content, WASPS and VAS services.

  9. uChoose Flexi customers have access to certain VAS offers and services which Vodacom reserves the right to discontinue.

  10. Monthly subscription airtime allocated as part of the uChoose Flexi plans will carry over to the following month; recharge airtime does not expire.

  11. Monthly subscription airtime allocated as part of uChoose Flexi price plans can be used for all call types, data transmission (upload and download) as well as sending of SMS and MMS messages and will be charged for at the applicable rates. Monthly subscription airtime can also be used to purchase Once-Off/30-day bundle/s service/s. 

  12. Monthly recurring bundles added as a VAS to uChoose Flexi price plans will be added to the monthly bill and not deducted from subscription or recharge airtime. 

  13. Calls, Data and SMS usage, where no bundled services are available, or to premium rated services, will also have the out-of-bundle rate applied and billed against either the monthly subscription airtime, or recharge airtime where applicable, unless otherwise stipulated. Please see the below table for billing reference.

    uChoose Flexi Price Plans impacted by the business rule change

     

    Price Plan Subscription & Airtime Allocation
    uChoose Flexi 65 R65.00
    uChoose Flexi 125 R125.00
    uChoose Flexi 175 R175.00
    uChoose Flexi 230 R230.00
    uChoose Flexi 390 R390.00
    uChoose Flexi 550 R550.00
    uChoose Flexi 810     R810.00
    uChoose Flexi R55 R55.00
    uChoose Flexi R55 Monthly R55.00
    uChoose Flexi 60 R60.00
    uChoose Flexi 60 Monthly     R60.00
    uChoose Flexi 115     R115.00
    uChoose Flexi 115 Monthly     R115.00
    uChoose Flexi 160 R160.00
    uChoose Flexi 160 Monthly R160.00
    uChoose Flexi 210 R210.00
    uChoose Flexi 210 Monthly R210.00
    uChoose Flexi 370 R370.00
    uChoose Flexi 370 Monthly R370.00
    uChoose Flexi 525 R525.00
    uChoose Flexi 525 Monthly     R525.00
    uChoose Flexi 790 R790.00
    uChoose Flexi 790 Monthly     R790.00
    uChoose Flexi 1050 R1 050.00
    uChoose Flexi 1550 R1 050.00

     

Page Title
uChoose Flexi Price Plans Terms and Conditions
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Terms and Conditions
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Always Connected Service Terms and Conditions

CBU

Always Connected Service

  1. The Always Connected Service is available for both CBU and EBU customers

  2. The Always Connected Service is available to Prepaid and Hybrid payment types

  3. To opt into Always Connected Service you must purchase the eligible Always Connected Bundle

  4. Purchasing the Always Connected Bundle will result in you being opted into the Always Connected Bundle Service. The cost of the bundle will be deducted from your airtime and the initial bundle will be allocated to you immediately

  5. In the event you have no airtime and you attempt to purchase the Always Connected Bundle, you will be opted into the Always Connected Service and the bundle cost will be deducted as soon as you load airtime and you initiate a session (Data or Voice) depending on the bundle you have subscribed to

  6. Once you have opted into the Always Connected Service, the subsequent bundles will be auto allocated when you do not have any Data or Voice bundles present and you initiate a session (Data or Voice)  depending on the bundle you have subscribed to

  7. When the Always Connected Bundle is auto allocated, the cost of the bundle will be deducted from your available airtime.

  8. The Always Connected Bundle will be auto allocated only once a day every time you run out of Voice or Data and you initiate a session (Voice or Data), depending on the bundle you subscribed to

  9. In the event that you have reached your daily allocation limit in terms of clause 8, the next Always Connected bundle will be auto allocated the following day. Alternatively you can purchase more bundles when you need by dialling*135*48#. 

  10. When you have opted into the Always Connected Service you will not be charged for any out of bundle data usage as the bundle will auto allocate when you require Data or Voice

  11. For you to opt into the Always Connected Bundle, you will have to opt-out of Data Refill service by dialling *135*6# before opting into Always Connected Service

Always Connected Bundle Eligible Bundles

  1. The following bundles will be eligible as Always Connected.
     

    Bundle Type Qualifying Bundles Price
    Voice Power Hour: 60 mins VC to VC calls R8
    Data 60MB R9

     

  2. The Always Connected Bundles can be purchased in the following channels:

    1. via the new Always Connected Bundle Main Menu on *135# under Buy 

    2. via a direct string by dialling *135*48#

    3. When you buy the standard 60min Power Hour bundle an option will be given for you to opt in the bundle as Always Connected

    4. When you buy the standard 60MB Data bundle, an option will be given for you to opt in the bundle as Always Connected

  3. Validity

    1. Any manually purchased Always Connected Bundle in terms of clause 9 will be valid for a day and will expire at 23:59 on the day purchase

    2. Any auto allocated Always Connected Bundle will be valid  as follows

    3. If auto allocated before 9pm the bundle will expire at 23:59 of the  same day,

    4. however, if auto allocated after 9pm, the Always Connected bundle will expire at 23:59 of the following day  

  4. The Always Connected Bundle will be carried over when you migrate from Prepaid to Prepaid or Prepaid to Hybrid

  5. The Always Connected Bundle will be forfeited when you migrate from Hybrid to Post-paid and Prepaid to Postpaid

General

  1. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions and amend the charges. You are bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

  2. The Vodacom Privacy Statement applies to Always Connected.  By using Always Connected you agree that you have read and understood the Vodacom privacy statement. https://myvodacom.secure.vodacom.co.za/vodacom/terms/privacy-policy.

  3. Vodacom shall have no liability to you in respect of your use of these services to the extent permitted by law.  Vodacom shall not be liable for any losses arising as a result of technical or other failures of the Services and Vodacom does not warrant that the service shall be fault free or free of interruptions. 

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Always Connected Service will result in you being opted into the Always Connected Bundle Service
Page Title
Always Connected Service Terms and Conditions
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Always Connected Service, terms, conditions
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Terms and Conditions
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