International Roaming Terms And Conditions

CBU

International Roaming

International roaming Terms and Conditions

  1. Prepaid lines activated from the 28th of August 2019 will have international roaming activated automatically.
  2. International Roaming is available to all Vodacom customers once activated.
  3. The default roaming plan for all customers is Vodafone World. Visit www.vodacom.co.za/sl/roam for roaming rates.
  4. Prepaid customers from the 31st of July 2020 will not be able to make international calls while roaming with exception of calling back home.
  5. Prepaid customers can call customer care to enable international roaming international calls.
  6. All calls are billed on a per minute basis using the 60:60 billing concept.
  7.  No set-up or monthly charges are applicable for roaming.
  8. Roaming de-activation is not required when you return to South Africa; your local plan will automatically apply.
  9. Premium rates will be charged for calls to satellites and special services. Receiving and making calls while on a satellite network will incur higher charges than the standard rates.
  10. Prepaid customers will be charged R250/min when making roaming international calls to the high cost destinations listed below:
DestinationDial code
Cambodia+855
Cape Verde+238
Chad+235
Cook Islands+682
Cuba+53
Diego Garcia+246
Dominica+1 767
Dominican Rep+1 849, +1 829, +1 809
East Timor+670
Ecuador+593
Falkland Islands+500
Fiji+679
French Polynesia+689
Gambia+220
Greenland+299
Guinea-Bissau+245
Guyana+592
Haiti+509
Honduras+504
Lithuania+370
Macedonia+389
Maldives+960
Moldova+373
Morocco+212
Nauru+674
Nicaragua+505
Norfolk Islands+672
Papua New Guinea+675
Samoa - Western+685
Sao Tome and Principe+239
Satellite services+881, +882, +883, +87
Senegal+221
Slovenia+386
Solomon Islands+677
Syria+963
Tokelau+690
Tonga+676
Tuvalu+688
Vanuatu+678
Venezuela+58
Vietnam+84

 

  1. Bundles offerings such as minutes, SMS, data or promotional tariffs do not apply to any of the international roaming offerings.
  2. For Vodacom contract customers, all charges accumulated while roaming will be debited from your Vodacom account. Please remember that it may take up to 3 months for Vodacom to receive details on your roam usage.
  3. Activation of international roaming will take place within 24 hours of the request.
  4. We recommend that contract customers activate roaming at least 7 days before departure in the event that supporting documentation is required. Always confirm that your international roaming activation documents have been received by the business.
  5. For contract customer, business may require a deposit prior to activating the international roaming service on your account, which will be credited to your account approximately 3 months after your return.
  6. International roaming is more expensive compared to your local Vodacom tariff plan. Please ensure that you select and appropriate roaming option according to your needs. It is your responsibility to familiarise yourself with the relevant charges before activating the service.
  7. You will be charged for incoming and outgoing calls while roaming.
  8. You will not be charged for receiving an SMS while roaming. This includes all private messages, notifications and alerts from Vodacom.
  9. While roaming, your mobile device may automatically select a different foreign network depending on the network coverage conditions and this could impact the rates you are charged. For lower rates always ensure that you are roaming on an appropriate Vodacom or Vodafone partner network.
  10. If you have selected to divert your calls to another number while roaming, you will be charged for both incoming and outgoing call (the divert) to the other number.
  11. If you have selected to divert your calls to voicemail, you will be charged for both the incoming call to your mailbox and the outgoing call you will make to retrieve the voice message wile roaming.
  12. If you have the Twin call service activated, please ensure that your second cellphone remains switched off for the roaming service to function correctly.
  13. Calls that are normally free in South Africa, such as 1082, 121, are not free while roaming and are billed at the applicable roaming rate as calls made back to South Africa.
  14. While roaming, calling Vodacom’s dedicated Customer Centre (+2782135) will be free.
  15. The use of the short codes such as 111 and 121 will work subject to technical availability on networks. Please add +2782 to the short codes to complete your calls.
  16. Networks  have varying services available. There will be networks with no data services and there will be networks with varying data speeds.
  17. Not all roaming data services available to Vodacom contract customers will be available to Top Up and Prepaid customers.
  18. USSD usage is charged at 20c/20sec
  19. Vodacom will not be held responsible for any inaccuracies arising from information displayed on the website.
  20. If you have barred incoming SMS on your phone, you will not receive the Vodacom notifications.
  21. While Vodacom makes every effort to ensure that customers receive the SMS notifications, it cannot be held liable for SMS not received.
  22. All rates are VAT inclusive.

SMS Roamer

  1. SMS roamer is available to all Vodacom Contract, Top Up and Prepaid Customers.
  2. Once the SMS Roamer service has been activated, all other services will be disabled, such as voice, MMS, access to the Internet from your cellphone, fax services and others. You will only be able to use SMS to communicate.
  3. All call forwarding services will be cancelled once SMS roamer has been activated.
  4. All incoming calls will be diverted to your Voicemail service. It is your responsibility so ensure that your voicemail service is setup and active.
  5. If you're using Vodacom's Twincall service, the secondary SIM will also automatically be activated/deactivated with the SMS Roamer service.
  6. All SMSs sent while using SMS Roamer will be charged at the applicable Vodafone World Zone rate.
  7. SMS Roamer is only available to Vodacom customers who have activated this service.

Vodacom Travel data bundle

  1. The Vodacom Travel Data Bundle service is available to Vodacom Contract, Top-up and Prepaid customers with roaming activated.
  2. Customers must opt-in for the service. It is only required once - there is no need to opt-in for each day abroad or each time customers travel abroad.
  3. In order to qualify for the Vodacom Travel Data Bundle, you must ensure that you are roaming in a qualifying country that is listed as a Vodacom Travel Data Bundle country. Kindly go to vodacom.co.za/sl/traveldata for qualifying countries
  4. Prepaid and Top-up customers must ensure they have enough airtime when they roam to enable bundle allocation once they trigger usage in a travel data qualifying country.
  5. All networks in the qualifying countries will be included in the bundle allocation with the exclusion of Maritime services such as MALTA Maritime and OnAir Swiss Airline services and any other satellites such as planes, boats and remote areas. Standard roaming rates will apply.
  6. Customers with the basic roaming service already activated can opt-in to the Vodacom Travel Data Bundle offer via:
              o USSD *135*130# or the VodaPay App (Buy – International roaming-Travel data bundle)
  7. Customers can opt-out Vodacom Travel Data Bundle offer via:
              o USSD *135*130# or the VodaPay App
  8. Upon activation of the service, the Vodacom Travel Data Bundle service will remain the customers default roaming plan when they travel in the qualifying countries until it is de-activated.
  9. The Travel Data Bundle fee will be charged when a customer triggers data usage and is roaming in a qualifying country.
  10. The Travel Bundle service is only triggered and allocated when the customer uses roaming data services. The bundle expires after 7 days. It will then require a new event to trigger a new bundle after the 7 day validity.
  11. Should a customer deplete their bundle allocation before the bundle expires, a new bundle of the same allocation will be auto-allocated. Kindly note that only one bundle can be auto-allocation per an hour.
  12. The data Out of bundle rates apply when the data bundle auto-allocation is depleted within an hour. A new bundle will be allocated the next hour only when an event is triggered.
  13. If a customer is on a session that continues over the expiry time, the next bundle will only allocate after he ends his session and triggers a new event. A bundle will not allocate during the session. If he is in-bundle the session will deduct from his current session.
  14. If the customer has triggered an event and used a Travel Bundle but opts out of the service before expiry, the new offering that has been activated will apply only from the next day.
  15. If the customer has triggered an event and used the Travel Bundle but changes the size before the bundle has expired, the new offering that has been activated will apply only from the next day.
  16. If the customer has triggered an event in qualifying country and moves to another qualifying country in the same day, the same bundle will be used.
  17. If a customer is not roaming on a participating Vodacom Travel Data Bundle country, the applicable Vodafone world rates will apply for all services.
  18. When the customer de-activates the Travel Data Bundle Service, they will not qualify for the bundle rates even if they are roaming in a Vodacom Travel Data Bundle country, Vodafone world rates will apply. 
  19. When a subscriber has opted for the Vodacom Travel Data Bundle and is roaming on an Africa Roaming network, the Vodacom Travel Data Bundle service will apply.
  20. While roaming on any participating Vodacom Travel Data Bundle country, calling Vodacom’s dedicated Customer Contact Centre (+2782135) will be free. It is not an event that will trigger the bundle fee.
  21. Customers may not have SMS roamer or Vodacom Travel Saver active simultaneously with the Travel data Bundle. They are allowed to move to SMS roamer or Vodacom Travel Saver when they opt out of the Travel data bundle service.
  22. Customers may have standard roaming and Vodacom Travel Data Bundle active simultaneously however the Vodacom Travel Data Bundle will apply when roaming in the Vodacom Travel Data Bundle qualifying footprint, Vodafone world rates apply when customer is not roaming in the Travel Bundle qualifying footprint.
  23. Vodacom Travel Data Bundle deductions exclude home tariff bundled minutes, tariff promotions. Public holidays and off-peak rates do not apply.
  24. The Vodacom Travel Data Bundle service is only available for personal use, non-commercial purposes.
  25. The unitization for the Vodacom Travel Data Bundle offer will remain the same as the existing Vodafone World unitization (10kB increments for data).
  26. All rates are VAT inclusive
  27. Vodacom reserves the right to amend these terms and conditions and where such amendment is material, Vodacom will provide the customer with reasonable prior written notice prior to implementing such change.

Vodacom All for you bundle

  1. The All for you bundle is currently available to ALL Vodacom customers with roaming activated.
  2. Customers must opt-in for the service. Opt-in is only required once - there is no need to opt-in for each day abroad or each time customers travel abroad.
  3. In order to qualify for the All for you bundle, you must ensure that you are roaming in a qualifying country that is listed as an All for you bundle country. Visit www.vodacom.co.za/sl/allforyou
All for you bundle qualifying countries
AFGHANISTANGERMANYNORWAY
ALASKAGHANAOMAN
ALBANIAGREECEPAKISTAN
ALGERIAGreenlandPALESTINE
ANDORRAGRENADAPANAMA
ANGOLAGUADELOUPEPAPUA NEW GUINEA
ANGUILLAGUAMPARAGUAY
ANTIGUA AND BARBUDAGUATEMALAPERU
ARGENTINAGUERNSEYPHILIPPINES
ARMENIAGUINEAPOLAND
ARUBAGUINEA-BISSAUPORTUGAL
AUSTRALIAGUYANAPUERTO RICO
AUSTRIAHAITIQATAR
AZERBAIJANHONDURASREPUBLIC OF CONGO
BAHAMASHONG KONGREPUBLIC OF MOLDOVA
BAHRAINHUNGARYREUNION
BANGLADESHICELANDROMANIA
BARBADOSINDIARUSSIA
BELARUSINDONESIARWANDA
BELGIUMIRANSAINT BARTHELEMY
BENINIRAQSAINT KITTS AND NEVIS
BERMUDAIRELANDSAINT LUCIA
BHUTANISLE OF MANSAINT MARTIN
BOLIVIAISRAELSAINT VINCENT AND THE GRENADINES
BOSNIA AND HERZEGOVINAITALYSAMOA
BOTSWANAJAMAICASAN MARINO
BRAZILJAPANSAO TOME AND PRINCIPE
BRITISH VIRGIN ISLANDSJERSEYSAUDI ARABIA
BRUNEIJORDANSENEGAL
BULGARIAKAZAKHSTANSERBIA
BURKINA FASOKENYASEYCHELLES
BURUNDIKIRIBATISIERRA LEONE
CAMBODIAKUWAITSINGAPORE
CAMEROONKYRGYZSTANSLOVAK REPUBLIC
CANADALAOSSLOVENIA
CAPE VERDELATVIASOLOMON ISLANDS
CAYMAN ISLANDSLEBANONSOMALIA
CENTRAL AFRICAN REPUBLICLESOTHOSOUTH KOREA
CHILELIBERIASOUTH SUDAN
CHINALIECHTENSTEINSPAIN
COLOMBIALITHUANIASRI LANKA
COOK ISLANDSLUXEMBOURGSURINAME
COSTA RICAMACAUSWAZILAND
COTE D'IVOIREMACEDONIASWEDEN
CROATIAMADAGASCARSWITZERLAND
CYPRUSMALAWITAIWAN
CZECH REPUBLICMALAYSIATAJIKISTAN
DEMOCRATIC REPUBLIC OF THE CONGOMALDIVESTANZANIA
DENMARKMALITCHAD
DJIBOUTIMALTATHAILAND
DOMINICAMARTINIQUETOGO
DOMINICAN REPUBLICMAURITIUSTONGA
ECUADORMEXICOTRINIDAD AND TOBAGO
EGYPTMONACOTUNISIA
EL SALVADORMONGOLIATURKEY
EQUATORIAL GUINEAMONTENEGROTURKS AND CAICOS
ESTONIAMONTSERRATUGANDA
ETHIOPIAMOROCCOUKRAINE
FAROE ISLANDSMOZAMBIQUEUNITED ARAB EMIRATES
FIJIMYANMARUNITED KINGDOM
FINLANDNAMIBIAUNITED STATES
FRANCENEPALURUGUAY
FRENCH GUYANANETHERLAND ANTILLESUZBEKISTAN
FRENCH POLYNESIANETHERLANDSVANUATU
GABONNEW ZEALANDVATICAN CITY
GAMBIANICARAGUAVIETNAM
GEORGIANIGERZAMBIA
GEORGIANIGERIAZIMBABWE
  1. All networks in the qualifying countries will be included in the bundle allocation with the exclusion of Maritime services such as MALTA Maritime and OnAir Swiss Airline services and any other satellites such as planes, boats and remote areas. Standard roaming rates will apply.
  2. Customers with the basic roaming service already activated can opt-in and opt-out to the All for you bundle offer via USSD and the The VodaPay App.
  • USSD *135# under the roaming menu
  • The VodaPay App, buy menu, International roaming
  1. Upon activation of the service, the All for you bundle service will remain the customers default roaming plan when they travel in the qualifying countries until it is de-activated.
  2. Local bundles and allocations will not be consumed while roaming.
  3. The All for you bundle can only be consumed while roaming.
  4. The All for you bundle is eligible for use daily. The bundles will expire after 7 days then a new bundle will be allocated if the customer is roaming and in a qualifying country.
  5. The All for you bundle fee will be charged only when the customer is roaming in a qualifying country and making use of any roaming service.
  6. The All for you bundle service is triggered and allocated when the customer uses data, voice or SMS. It will then require a new roaming event to trigger the new bundle on the 8th
  7. The data, voice and SMS out of bundle rates apply when the bundle allocation is depleted but the bundle has not expired. A new bundle will be allocated on the 8th day only when an event is triggered.
  8. If a customer is on a session that continues over the expiry time, the next bundle will only allocate after he ends his session and triggers a new event. A new bundle will not allocate during the session. If he is in-bundle the session will deduct from his current session if he is out-of-bundle, the out-of-bundle rates will apply until he ends the session.
  9. If the customer has triggered an event and used an All for you bundle but opts out of the service before expiry, the new offering that has been activated will apply only after bundle expiry.
  10. If the customer has triggered an event in an All for you bundle qualifying country and moves to another All for you bundle qualifying country in the same day or within the 7 days, the same bundle will be used.
  11. If the customer has triggered an event in an All for you bundle qualifying country and moves to a non-All for you bundle qualifying country, out of bundle rates will apply from the first usage. Usage will not deduct from the All for you bundle. If the customer returns to a bundle country within the 7 days, bundle usage will resume until expiry of the bundle.
  12. After de-activating the All for you bundle Service, customers will not qualify for the bundle rates even if they are roaming in an All for you bundle country, Vodafone World rates will apply. 
  13. When a subscriber has opted for the All for you bundle and is roaming on an Africa Roaming network, the All for you bundle service will apply.
  14. While roaming on any participating All for you bundle country, calling Vodacom’s dedicated Customer Contact Centre (+2782135) will be free. It is not an event that will trigger the bundle.
  15. Customers may not have SMS roamer or Vodacom Travel Saver active simultaneously with the All for you bundle. They are allowed to move to other roaming products when they opt out of the bundle service.
  16. Customers must have Vodafone World (basic roaming activation service) and All for you bundle active simultaneously however the All for you bundle will apply when active.
  17. The All for you bundle fee will be billed on South African dates and times.
  18. All for you roaming deductions exclude home tariff bundled minutes, tariff promotions. Public holidays and off-peak rates do not apply.
  19. Free allocations, SP bundles and bonus airtime do not apply.
  20. The All for you bundle service is only available for personal use, non-commercial purposes.
  21. The unitization for the All for you bundle offer will remain the same as the existing Vodafone World unitization (10kB increments for data).
  22. All rates are VAT inclusive

Please note:

If you’ve barred incoming texts on your phone, you won’t receive any notifications.

While Vodacom makes every effort to ensure that customers receive the SMS notifications, it cannot be held liable for SMS not received.

Page Title
International Roaming Terms and Conditions
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Internet Daily Terms and Conditions

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Internet Daily

Terms And Conditions

  1. Daily Data will be available to Vodacom Prepaid, Top Up/uChoose and Postpaid customers. 

  2. Daily Data will not be available to Vodacom Contract customers. 

  3. Customers can purchase unlimited Daily Data bundles. 

  4. Prices and available sizes for daily bundles may vary according sales channel i.e. App and USSD.

  5. Prepaid customers cannot purchase Daily Data bundles if they have another Broadband Standard or Broadband Advanced data bundle active. 

  6. A customer with active Daily Data bundles cannot purchase a Broadband Standard or Broadband Advanced data bundle until the Daily Data bundle has been fully consumed, or the validity period has been exceeded.

  7. Top Up Customers cannot purchase a Daily Data Bundle if they already have an active recurring / month-to-month data bundle regardless of whether or not their data has been depleted. 

  8. Top Up customers can only purchase a Daily Data bundle if their once-off data bundle has been depleted (Broadband Advanced or Broadband standard) or if they are on My Meg 0.

  9. The Daily Data bundles are available for purchase anytime of the day. 

  10. The Daily Data bundles are valid from the time of purchase until 23:59 on the day of the allocation.

  11. A customer will require a data capable device to consume a Daily Data bundle. 

  12. If the customer migrates from Prepaid or Top Up/uChoose to a Postpaid tariff plan, then all Daily Data bundles allocated will be forfeited. The same applies to Postpaid customers who switch from Postpaid to Prepaid or Top Up/uChoose plans. 

  13. The Daily Data bundles cannot be used for roaming. 

  14. Talking Points cannot be redeemed for the Daily Data bundles.

  15. No Talking Points will be allocated to Daily Data bundle purchases. 

  16. No refunds for Daily Data bundle purchases will be accepted. 

  17. Vodacom will use its best efforts to secure the uninterrupted supply of Daily Data bundles, and will take all reasonable steps to correct any error, omission or mistake in Daily Data bundles

  18. Vodacom will under no circumstance be liable for any error, delay, failure or non-availability of Daily Data bundles, and are indemnified against any damage or loss you may sustain as a result of the aforesaid.

  19. The customer agrees that Vodacom shall not be liable to the customer or to any third party for any suspension or discontinuation of Daily Data bundles. 

  20. The hourly and daily data bundles may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non- commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse. 

  21. Vodacom reserves the right to suspend the service in the event of suspected abuse or non-compliance as specified by any relevant regulatory body.

Page Title
Internet Daily Bundles Terms and Conditions
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YouTube Smart Offline Terms and Conditions

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YouTube Smart Offline

Terms and Conditions

  1. The YouTube Smart offline service allows Vodacom customers to schedule their videos to save offline (Between 00:00 and 05:00)

  2. The YouTube Smart Offline service is available for all Vodacom Prepaid, Top up and Post-paid customers

  3. The YouTube Smart Offline service can only be accessed via the YouTube mobile Application on Android devices

  4. Data charges will apply for downloading of the YouTube mobile Application

  5. Customers accessing the YouTube Smart Offline service will be charged for data consumed using the service, Night Owl data bundles are available at discounted rates.

  6. If a Vodacom customer is using data from a Vodacom network Wi-Fi hotspot, or any Wi-Fi connection, the YouTube smart offline interface  will not appear

  7. The customer can schedule, multiple videos to be saved offline, the customer must ensure that they have sufficient data available

  8. Videos can be played offline for up to 48 hours. After that, you'll need to reconnect your device to a mobile or Wi-Fi network every 48 hours to allow the app to check for changes to the video or its availability. 

  9. To ensure the best user experience, customers should ensure that their device is sufficiently charged and they have sufficient data to save video offline, to avoid out of bundle charges.

  10. Please ensure you have updated to the latest version of YouTube app.

Exclusions

  1. IOS and Windows YouTube applications are not supported. The YouTube Smart Offline service is only available to Android smartphones.

  2. Some videos will not be available to save offline.

  3. Top up and Post-paid customers who are soft locked, hard-locked or blacklisted will not be able to access the YouTube Smart offline service

Find out more about Night owl data bundles here

Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

Vodacom may amend these Terms & Conditions by giving you reasonable notice of any such amendment.

Page Description
Vodacom Terms and Conditions - YouTube Smart
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YouTube SmartTerms and Conditions
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Vodacom Fibre Broadband Top Up Bundles Terms and Conditions

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Vodacom Fibre Broadband Top Up Bundles

Terms and conditions

General

  1. The Vodacom Fibre Broadband Top Up bundle terms and conditions as detailed herein are subject to change from time to time.

  2. Any change to the Vodacom Fibre Broadband bundle terms and conditions will be communicated to the customer upon 30 days written notice or such other reasonable notice period as the circumstances require.

  3. The Vodacom Fibre Broadband Top Up bundle terms and conditions are available at www.vodacom.co.za/fibre.

  4. The detailed Vodacom Fibre Broadband Top Up bundle offering is available at www.vodacom.co.za/fibre.

  5. The Vodacom Fibre Broadband service is subject to Vodacom's Fair Usage Policy.

  6. Where there is any conflict between any other terms and conditions mentioned and the Vodacom Fibre Broadband Top Up bundle specific terms and conditions, the last mentioned shall prevail.

Provisioning of Bundles

  1. Vodacom Fibre Broadband customers with a capped price plan will be able to purchase once-off Vodacom Fibre Broadband Top-up bundles at any time.

  2. Vodacom Fibre Broadband Top-up bundles are available via Customer Care at 082 1904.

  3. Vodacom Fibre Broadband Top-up bundles are valid for a period of 30 days from the date of purchase.

  4. Customers can purchase multiple once off Vodacom Fibre Broadband Top-up bundles. 

Customer Usage

  1. Once a customer has depleted the allocated Vodacom Fibre Broadband price plan allocation and any Vodacom Fibre Broadband Top-up bundles, then the broadband access line speed will be limited to a specific fair access policy (FUP) throughput.

  2. Once a customer purchases a Vodacom Fibre Broadband Top-up bundle, the normal price plan line speed will resume immediately.

  3. The Vodacom Fibre Broadband order of consumption is based on expiry date of the bundle. The data bundles that's expires first, is consumed first. 

  4. Vodacom Fibre Broadband Top Up bundles are not transferable.

Page Description
Vodacom Terms and Conditions - Vodacom Fibre Broadband Top Up Bundles Terms and Conditions
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Vodacom Fibre Broadband Top Up Bundles Terms and Conditions
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Vodacom SMS Emergency Service for the Deaf, speech- and hearing-impaired Terms and Conditions

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Vodacom SMS Emergency Service for the Deaf, speech- and hearing-impaired

Terms and Conditions

The Vodacom 082 112 Emergency Service is exclusively for Vodacom's Deaf, hearing-impaired and speech-impaired customers

  1. The Vodacom 082 112 SMS Emergency Service is free and exclusively provided for Vodacom Prepaid, Contract and Top Up / Hybrid customers who are Deaf, hearing-impaired and speech-impaired.

  2. The Vodacom 082 112 SMS Emergency Service allows Vodacom customers who are deaf, hearing-impaired and speech-impaired to contact  the 082 112 Emergency Service Contact Centre by sending SMS messages from their active Vodacom devices.

  3. The SMS Emergency Service is only available in the English language.

  4. The Vodacom 082 112 SMS Emergency Service is not designed to replace the traditional 112 emergency voice service. Customers who are able to contact the 112 voice emergency service should continue to do so.

Deaf, hearing-impaired and speech-impaired customers must register to use the SMS Emergency Service 

  1. Deaf, hearing- and speech impaired customers must first register for the SMS Emergency Service in order to use this service.

  2. To register for the SMS Emergency Service, customers must SMS the word 'Register' to 082 112. 

  3. When registering for the Vodacom SMS Emergency Service, the cellphone number and nature of disability will be mandatory fields to complete. Customers must accept the terms and conditions in order for registration to be successful. Terms and conditions are available on the Vodacom website: www.vodacom.co.za/vodacom/services/specific-needs

  4. An ER 24 Emergency Service Contact Centre agent will contact the customer to complete the remaining registration details such as name, medical aid information, medical conditions and next of kin. Note that you must provide a cellphone number for your next of kin so that the Agent can call them in instances when communication has ended between you and the ER 24 Emergency Service Contact Centre Agent.

  5. Once registered for the SMS Emergency Service, the customer may only change their physical address, medical conditions and next-of-kin details.

  6. Customers will be able to confirm their registration status by sending the keyword 'Register' via SMS to 082 112.

  7. Customers who no longer not want to use the SMS Emergency Service can deregister from the service by sending an SMS with the keyword 'Deregister' to 082 112.

  8. Registration and deregistration processes will take place within 24 hours unless otherwise stated.

How to request help when experiencing an emergency situation

  1. In order to request help during an emergency, send an SMS with the keyword 'help' to 082 112.

  2. The customer may contact the ER 24 Emergency Service Contact Centre from any active Vodacom device.

  3. When sending an SMS for help, include the following information: 

    • Type of emergency service you require. Example: police or ambulance service.

    • Nature of emergency. Example: building on fire. 

    • The location where the emergency is happening, such as the address, street name or a nearby land mark (although location-based services will be used to help pinpoint your location).

  4. As the customer, you agree that if you requested help and the ER 24 Emergency Service Agent fails to get more information from you after one attempt within three (3) minutes during the case, they will initiate contact with your next of kin. If your next of kin is available, the Agent will proceed with dispatching an ambulance or other Emergency Services Provider.

  5. Vodacom Deaf, hearing- and speech-impaired customers who have not yet registered for the SMS Emergency Service and request help via the 082 112 SMS Emergency Service, will be assisted.

  6. Note that Vodacom and ER24 (the emergency service provider) cannot be held liable for the response times of government /public emergency services such as police, ambulance or fire services.

When customers could incur possible charges 

  1. The dispatch of an ambulance could possibly incur charges to the customer. For example, when a private ambulance is requested instead of a government/provincial ambulance.

Network-dependent matters

  1. You will be unable to use the SMS Emergency Service when there is no network coverage (either temporarily due to outage or permanently).

  2. You will need to register for the service again should you change your cellphone number.

  3. The SMS Emergency Service uses the standard SMS delivery system which is a non-real time service and therefore Vodacom cannot guarantee immediate delivery of the message to the Emergency Service Contact Centre. It is recommended that registered customers should try other methods of contacting emergency services despite having sent a message for help.

  4. Vodacom and ER24 (the emergency service provider) does not accept any liability whatsoever and including, to the fullest extent permitted by law, any liability for any damages and/or losses arising from the use of the service and in particular, delivery failure or delay.

  5. You will no longer be able to use the SMS ER 24 Emergency Service if your cellphone number is ported out of the Vodacom network or if you are no longer a Vodacom customer.

Misuse of the SMS Emergency Service

  1. If you misuse/abuse the SMS Emergency Service, the details of the SMS may be recorded and forwarded to the appropriate authorities. Access to the SMS Emergency Service may then be restricted.

  2. The service will be reviewed on an ongoing basis to identify areas of improvement.

Page Title
Vodacom 082 112 SMS Emergency Service Terms and Conditions
Keywords
terms, conditions, vodacom, 082 112, sms, emergency, service
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Terms and Conditions
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Vodacom ConnectU Zero-rating Application Terms and Conditions

CBU

Vodacom ConnectU Zero-rating Application

These Terms and Conditions of Use ("Terms and Conditions") govern the relationship between Vodacom ("Vodacom", "us", or "we") and you ("you" or "your") regarding your participation in Vodacom granting free access (zero rating data usage) for Vodacom Customers accessing certain URLs on your website from their mobile device independent of their balance status ("the Initiative"). Participation in this Initiative is also governed by the Privacy Policy and Vodacom connectU terms and conditions. By submitting your application to participate in this Initiative, you are agreeing to these Terms and Conditions. If you do not accept these Terms and Conditions, please do not submit your application to participate in the Initiative.

  1. We reserve the right, at any time, to modify and/or update these Terms and Conditions by posting such updated Terms and Conditions on the Vodacom connectU website on https://myvodacom.secure.vodacom.co.za/cloud/digital/connect4uzerorating . Any such updates shall apply to you and your participation in this Initiative and by continuing to be part of the Initiative, you shall be deemed to have accepted such changes.

  2. Participation in this Initiative is strictly voluntary. You should not expect any monetary compensation or material gains from Vodacom by being part of this Initiative. The onus rests on you to request participation in the Initiative from Vodacom and provide accurate information required for zero-rating. Vodacom will not be liable in respect for any omissions or inaccuracies in the information provided on your website.

  3.  Vodacom will,  consider applications to grant free access to the following functionalities/features of your website based on the listed categories:

     

    Higher Learning Institutions High School Public Hospitals & Clinics

    Features that Vodacom will grant free access to:

    • Homepage
    •  e-Learning portal (1 aggregated per institution)
    • e-Library (1 aggregated per institution

    Features that Vodacom will grant free access to:

    • Homepage
    • Admissions
    • Contact Us

    Features that Vodacom will grant free access to:

    • Homepage
    • Departments
    • Contact Us

  4.  In addition to the above, Vodacom will consider applications to grant free access to career sites that meet the following criteria:

    1. the career site website must have been operational for at least 12 (twelve) months prior to the date of the application;

    2. at least 80% (eighty per cent) of the content in the career site must offer career opportunities and related opportunities/ information (including inter alia career advice, coaching.).

  5. We will endeavor to assess each application submitted to Vodacom to be part of the Initiative within 10 business days.

  6. In order to be considered to participate in this Initiative, you must comply with the following criteria:

    1. the website should be legally registered and not infringe any third party intellectual property;

    2. higher learning institutions and high schools, will only allowed 3 functionalities as detailed in clause 4 above within your website that can be zero-rated;

    3. higher learning institutions will be allowed to zero-rate the functionalities listed in clause 4 above plus 3 other functionalities listed in in clause 4 above;

    4. you must provide Vodacom with the required website information that enables the zero rated service:

      1. full exact Uniform Resource Locator ("URL") (mobi and online sites);

      2. Internet Protocol ("IP") Address(es) of the server;

      3. Port Numbers(s);

      4. Server Name Indication ("SNI");

    5.  the content offered in your website must be offered free of charge;

    6. your website must at all times have accessible terms of use in place, without limitation to the generality of the foregoing, that prohibit the unauthorised publication, making available or distribution of copyrighted material;

    7. your website must not contain any material that infringes rights of privacy or material that is defamatory, offensive, obscene, illegal, discriminatory, pornographic, degrading, blasphemous, etc. All material in your website must comply with South African laws and not be deemed offensive.

  7. You acknowledge that accessing your website using a corporate APN will not be zero-rated. You acknowledge and agree that Vodacom shall not be held liable for the use of incorrect IP address(es) and/or URL, provided to Vodacom for the provisioning of free access or any changes made by you to the submitted IP address and/or URL. It is your responsibility to vet and confirm the accuracy of the IP address(es) and/or URL provided to Vodacom for provisioning the free access and to pro-actively monitor the IP addresses submitted or added.

  8. Peer to Peer sharing, Voice over IP, streaming, data rich content (like videos, audio clips and imagery uploads and downloads), content that requires that Vodacom connects and zero-rates the open internet (i.e. Google fonts and learning management systems such as blackboard, MS Teams, Moodle, SAKAI, Big Blue and any other Proprietary systems etc.); and any uploads or downloads of live video will be prohibited and will not form part of content that Vodacom will provide free access to. Vodacom reserves the right to terminate the free access to your website in the event that usage of any of the aforementioned protocols or types of content is detected.

  9. By electing to participate in this Initiative, you acknowledge and agree that you bear the responsibility to ensure that all users of your website do so in accordance with these terms and conditions for the period that your website is provided free from any data charges by Vodacom. In certain instances the users of your website may not be able to click through from Vodacom connectU to zero-rated URLs but they will still be granted free access to the URLs at no further data cost.

  10. You must maintain a minimum uptime of 97% (ninety seven percent) for your website on a monthly basis.

  11. Accessing of mobile application or IP Adress(es) will be at the risk of the end user and Vodacom will not be held liable for any loss or damage suffered with respect to this (for example if an end user is re-directed to a phishing website).

  12. Vodacom does not represent, warrant or guarantee or assume any responsibility for the quality of the service or the data transmitted in your website and shall not be liable for any loss, cost, claim, damage or expense of whatsoever nature which may be caused by weak signals and/or data lost.

  13. The free access to your website is dependent upon the electronic communications network availability. The electronic communications network may temporarily fail, malfunction, provide limited or no coverage, or there may be reception or other transmission malfunctions, failures or errors of whatsoever nature. Whilst Vodacom will use its best efforts to secure the uninterrupted supply of the service and will use reasonable endeavours to make the service available to Vodacom customer at all times, Vodacom does not guarantee that there will be no interruptions or periods of unavailability, nor is any level of availability warranted.

  14. Vodacom reserves the right to block users who use high definition videos and pictures or to charge such users for the download of high definition videos and/or pictures accessed in your website;

    For the period of your participation in this Initiative you undertake not to do anything that may result in Vodacom being in disrepute

  15. You warrant that in making your website available to Vodacom as part of the Initiative you are not infringing on any third parties' rights. You will, at all times, implement and operate a notice and take down procedure to remove or block access to content and/or material in your website infringing copyrights.

  16. We may change, suspend or discontinue all or any aspect of the Initiative at any time, including the availability of certain specific features. In such event, we shall not be required to provide benefits or other compensation to you in connection with such discontinued Initiative, or any discontinued parts thereof.

  17. You acknowledge that from time to time, the Initiative services availability may be limited due to maintenance, upgrade or other technical reasons as relevant.

  18. To the extent allowed by law, the Initiative is provided on an "as is" and "as available" basis for your use, without warranties of any kind, express or implied. We do not warrant that you will be able to access or use the service on any device, or any time or location, or that the service will be uninterrupted or error-free. You agree that we will not be liable to you or to any third party for any unavailability, modification and/or suspension.

  19. You acknowledge and agree that Vodacom is not responsible for any material in your website including the accuracy, completeness, timeliness, validity, copyright or trademark compliance, legality, decency, quality or any other aspect thereof. Vodacom does not assume and will not be held liable or responsible for any material in your website

  20. We reserve the right to:

    1. restrict, suspend or terminate your access to all or any part of the Initiative at any time for any reason on prior notice to you and without any liability to us if you are in breach of these terms and conditions and/or you create risk or possible legal exposure to us ; 

    2. disable, alter, suspend or terminate the Initiative with immediate effect at any time for any reason on prior notice to you and without any liability to us.

  21. TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW, (A) IN NO EVENT SHALL VODACOM AND/OR ITS SERVICE PROVIDERS BE LIABLE TO YOU WITH RESPECT TO ACCESS, PARTICIPATION IN THE INITIATIVE; AND (B) IN NO EVENT SHALL VODACOM AND/OR ITS SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY: (1) DIRECT OR (2) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY RELATING TO THESE TERMS AND CONDITIONS OR THE USE OF OR INABILITY TO ACCESS YOUR WBSITE FOR FREE , OR ANY CONTENT POSTED IN YOUR WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OR CORRUPTION OF DATA, BREACH OF PRIVACY OR SECURITY, TRANSMISSION OF PERSONAL DATA OR FAILURE OR MALFUNCTION OF YOUR DEVICE. YOUR SOLE REMEDY UNDER THESE TERMS AND CONDITIONS IS TO CEASE USE OF THE SERVICE.

  22. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS AND TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW, VODACOM AND/OR ITS SERVICE PROVIDERS DO NOT MAKE AND HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES AND REPRESENTATIONS WITH RESPECT TO THE SERVICE THAT IS PART OF THE INITIATIVE OR OTHERWISE REGARDING THESE TERMS AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, NON-INFRINGEMENT, AVAILABILITY OF SERVICE, FREEDOM FROM ERRORS, COMPUTER VIRUSES OR MALWARE, AND WARRANTIES ARISING IN THE COURSE OF DEALING, PERFORMANCE OR USAGE OF TRADE. VODACOM AND/OR UPSTREAM ARE NOT RESPONSIBLE FOR THE ACTIONS OR INFORMATION OF THIRD PARTIES, AND YOU RELEASE VODACOM AND/OR ITS SERVICE PROVIDERS FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES.

  23. You agree to defend, indemnify, and hold harmless Vodacom, its service provider and their employees, contractors, officers, directors and successors harmless from any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, expenses (including attorney's fees and costs) that arise from your use or misuse of the service, violation of these Terms and Conditions or violation of any rights (including, but not limited to intellectual property rights, right of privacy, right of publicity, etc.) of a third party. Vodacom reserves, at its sole discretion, the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate at your own expense in asserting any available defences if requested by Vodacom. The indemnification in this section extends to any allegations of copyright infringement, or other law based on your importation, exportation, manipulation, modification, distribution, sale or other use of text, still images, or audio or video recordings.

Page Description
Participation in this Initiative is also governed by the Privacy Policy and Vodacom connectU terms and conditions
Page Title
Vodacom ConnectU Zero-rating
Keywords
Vodacom ConnectU Zero-rating
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Terms and Conditions
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Vodasure Medi-Assist Terms and Conditions

CBU

Vodasure Medi-Assist

Terms and Conditions 

These are the terms and conditions for your Vodasure Medi-Assist value added product. It is important that you read and keep this document in a safe place. Vodacom Insurance Company (RF) Limited ("Vodacom") brings this value-added product to you in conjunction with Emergency Reaction Services (Pty) Ltd, who are the product providers and will be administering the benefits and services for your Vodasure Medi-Assist value added product.  
It is important to note that the Vodasure Medi-Assist value added product is not a health insurance product or a medical scheme. Therefore, this policy is not a substitute for medical scheme membership.

By accepting these terms and conditions, you are acknowledging that:  

  1. You have accepted the option to activate the value-added product and that you understand all the features, benefits, limitations, and costs associated with the value-added product you have selected.  

  2. This value-added product is optional, and you have agreed to the terms, conditions, exceptions, and limits stated in this document.  

  3. You give Vodacom permission to add a monthly service fee of R29,77 to your Vodacom contract bill.

Cancellation 

You can cancel this value-added product by calling 082 135. 

How to Claim 

To claim for any of the benefits or services listed under your value-added product, please contact our helpline on 0860 107 779. 

Queries and complaints regarding this value-added product may also be submitted to us via our helpline on 082 135.  

General              

  1. Vodacom reserves the right to suspend this value added product and its benefits in its sole and absolute discretion, including when any fraudulent activity is suspected, and if the outcome of an investigation proves that fraudulent activity did occur, Vodacom shall be entitled to terminate the product and/or benefits. 

  2. Vodacom may amend, modify, or otherwise change these terms and conditions or the monthly service fees payable in its sole and absolute discretion subject to 30 days written notice to you. By continuing to use any of the value-added products you agree and understand that you will be bound by the amended terms and conditions. You agree and understand that it shall be your responsibility to keep up to date with these terms at all relevant times. 

  3. Vodacom has the right to withdraw or shorten the duration of any of its value-added products in its sole and absolute discretion and will notify customers if it chooses to do so. Customers will not have a claim against Vodacom in this event.  

Terms of Use for the Value-Added Products  

  1.  Vodacom provides the Vodasure Medi-Assist value added product to Vodacom customers in conjunction with Emergency Reaction Services and its duly authorised partners and/or third-party service providers and, subject to these terms and clause 3 in particular, shall make the full benefits available to you once you have signed up /registered for or have agreed to activate the Vodasure Medi-Assist value added service. By using this value-added product, you are deemed to have accepted these terms and conditions and agree to abide by them.     

  2. By signing up for any of our value added products you give us your informed and explicit consent and authorize us to process your personal information, locate your mobile phone device and share your location and personal information with our duly authorised partners and/or third party service providers to enable us to provide the valued added service to you. All your relevant personal information will be processed in accordance with our information security processes and information processing policy according to the POPI Act. 

  3. By signing up and/or activating any of our value-added products you acknowledge and agree to be bound by the following conditions of use:

    1. You must ensure and you acknowledge that it is your responsibility that your account with Vodacom is active, up to date with repayments and has a sufficient credit balance available to enable the monthly service fee for the value added product to be debited to your account. In the event that the debit of the monthly service fee to your account is unsuccessful we may suspend, limit and/or cancel your use of, subscription and/or access to the value-added product. Vodacom (hereinafter "we", "us", "our" and/or "ourselves") are hereby absolved of any liability in this regard.

    2. You hereby give your informed and explicit consent for your account with Vodacom to be debited with the monthly subscription fee for provision of the value-added product.

  4. Vodacom shall not in any way or form be held liable for unavailability of the value-added service due to non-payment of the monthly service fee by yourself.

  5. This value-added product may not be used for any purpose other than for your personal non-commercial purposes. The product may not be used in a manner that would bring us or our business into disrepute. Furthermore, our value-added products may not be used for unlawful purposes or in a manner which infringes our rights or the rights of any other person. 

  6. We shall be entitled to terminate these terms and conditions immediately if you commit any material breach of any term of these terms and conditions. No waiver by us of any breach of a provision of these terms and conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

  7. The territory in which any of our value-added products shall be available to you is limited to the area within the borders of the Republic of South Africa ("territory") unless stated to the contrary herein.

24 HOUR MEDICAL ADVICE

Our medical team will guide you through your emergency while help is on the way. We will also answer any health-related questions you may have as well as answer questions on minor ailments and medication. We do not diagnose.

Our highly trained medical team will also guide you through your medical inquiry. Here are some examples of what you can chat to our trained personnel about:

Prescription Medication Contra-indication of medicines Fevers Blurred Vision Insomnia Headaches/ Migraines Stomach aches Antibiotics Why not to take expired medication; Treatment of abrasions; Telephonic CPR Earaches Allergies Women's / Men's Health Supplements; Cramps.

Medical Referrals: In addition to the general medical advice, one call to the same number will connect you with various other emergency and assistance organizations.

This program includes referrals to crisis lines in the case of:

Family and Domestic Abuse; Rape; Child Abuse; Bereavement; Suicide Hotline - Life Line; Poison Hotline-In House.

MEDICAL TRANSPORTATION

In the event of a client's involvement in a medical emergency, Yebo Doctor will arrange and coordinate the most appropriate method of emergency medical transportation. Clients will be transported to the nearest medical facility capable of providing adequate care.

Members who have additional cover from a medical aid/medical insurance plan, that will cover the cost of being taken to a private facility, will be taken to one. Should a member not have any additional cover they will be taken to the closest government medical facility.

Qualify: This service can only be used by registered members only.

24 HOUR MEDICAL ADVICE

TELE-MEDICINE NURSE CONSULTATION OR ONE ON ONE TRAUMA/BEREAVEMENT COUNCELLING

Member contacts the call centre. The call centre Medical Case manager will obtain initial information. Quick triage process to determine whether an emergency exists and if so, will deal with it immediately. They will continue with the validation process and will open a case.

For a Nurse Consultation or if Trauma Counselling is requested the case manage will ascertain if there is a nurse available immediately and will then transfer the call to the available nurse.

If a nurse is not immediately available, a consultation with a nurse will be scheduled: For Trauma counselling we schedule a one-hour session, at the client's convenience with a nurse who speaks the correct language. For Non-Emergency Medical advice, a call will be scheduled with the next available nurse. The Nurses will get back to the member via call back within 30 minutes.

24 HOUR CORONA MEDICAL LINE

Our team of medical professionals will give advice on how to treat symptoms with home care if possible as well as refer members to appropriate medical facilities, give advice and information as required on the virus and quarantining.

PREGNANCY INFORMATION LINE

Our team of medical professionals will give advice on pregnancy and pregnancy related questions. A member can call in to get information on each trimester. The member can also get any information on how she may be feeling as well as any other questions or information she may need.

MOM & BABY, CHILDCARE INFORMATION

Our team of medical professionals will give advice to new moms that may need any kind of advice or information once they have had their baby including things like feeding, postpartum, introducing solids, teething etc. This line extends to helping parents with any health-related issues that are relevant to children, illness, nutrition etc.

MEN'S & WOMAN'S HEALTH

Our team of medical professionals will give advice on any men's or women's health related issues.

SEX & DRUG INFORMATION LINE

Our team of medical professionals will give advice for members on drugs, the effects of medication as well as on sexual related medical issues.

24 HOUR ADVICE ON ALL CHRONIC DISEASES & MEDICATION

Our team of medical professionals will give advice for members on chronic illnesses such as diabetes, blood pressure, asthma, heart conditions and many others. Members can call in and get more information about the illness they have, how they can better manage these diseases as well as the effects that the medication may have on the member.  We will give as much information as possible to assist the member in living healthier with their chronic disease.

ADVICE LINES

24 Hour Medical Advice, Pregnancy Advice, Mom and Baby Line, Nutrition Advice Line, Diabetes Advice Line, Chronic Medication Advice Line, Teenager Advice Line and Gogo Advice Line.

DISCOUNTS FOR DOCTORS, DENTISTS, OPTOMETRISTS

The member will contact the call centre to ascertain the availability of a doctor. The call centre will give the member the details of the doctor and will offer to make the appointment on behalf of the member. The call centre will contact the doctor and simultaneously ascertain a convenient time and date for the member. The call centre will contact the member to confirm the appointment. When the appointment is made, they will determine the family member in need of the doctor's services.

DOCTORS:

The member will have access into a national network of doctors (Family Living doctors' network). The member qualifies for discounts with doctors in this network. If the member wants to use their own doctor, we will contact the doctor and ask the doctor to join the network, and the member can use their own doctor and receive the discount.

The member will receive a 20% Discount on consultation fees. If the doctor does package deals (Consultation and medicine), the medicine part will be excluded, and the consultation will be discounted (medicine is regulated and cannot be discounted).

We will try to structure special deals in the rural areas.

There will be no limits to the number of consultations. The offer will be available to

the member and the extended family of such member not being dependent on cohabitation.

Procedure for making an appointment:

The member will contact the call centre to ascertain the availability of a doctor. The call centre will give the member the details of the doctor and will offer to make the appointment on behalf of the member. The call centre will contact the doctor and simultaneously ascertain a convenient time and date for the member. The call centre will contact the member to confirm the appointment. When the appointment is made, they will determine the family member in need of the doctor's services

DENTIST

The member will call the call centre and request a dentist referral from our network. If the member wants to use their own dentist, we will contact the dentist and ask the dentist to join the network and the member can use their own dentist and receive the discount.

The member will receive a discount from 10% Discount. The supplier will try to structure special deals in the rural areas. Limit to Number of consultations.

There will be no limits to the number of consultations. The offer will be available to the member and the extended family of such member not being dependent on cohabitation.

OPTOMETRIST

The member will call the call centre and request an appointment with an optometrist.  If the member wants to use their own optometrist, the supplier will sign the optometrist to the network and the member can use their own optometrist and receive the discount.

Network Discount: 10% Discount on consultation fee, lenses, and frames. The optometry network will offer the members 3 package deals as promotions during the year. Offering 1: Single vision - R 599, Bifocal - R 799, Multifocal - R 999 Offering 2: single vision - R 899, Bifocal - R 1199, Multifocal - R 1599 Offering 3: Single vision - R 1299, Bifocal R 1799, Multifocal - R 2400 Limit to Number of consultations There will be no limits to the number of consultations. The offer will be available to the member and the extended family of such member not being dependent on cohabitation. Procedure for Making of appointment

Procedure for Making of appointment: The member will contact the call centre to ascertain the availability of an optometrist. The call centre will give the member the details of the optometrist and will offer to make the appointment on behalf of the member. The call centre will contact the optometrist and simultaneously ascertain a convenient time and date for the member. The call centre will contact the member to confirm the appointment. When the appointment is made, they will determine the family member in need of the optometrist's services.

USSD MEDICAL PANIC

USSD MEDICAL PANIC BUTTON, ONE PRESS & WE WILL KNOW WHERE & WHO YOU ARE IF YOU RUN OUT OF AIRTIME SEND US A USSD AND WE WILL CALL YOU BACK

  1. Clients will receive a welcome SMS, which will highlight the benefit and indicate to save this as a speed dial.

  2. Vodasure Medi-Assist PANIC SOS will be there to assist 24/7 no matter where the clients are. In any form of emergency where the member is unable to contact us telephonically by pressing the SOS Panic button on their cell phone, our emergency alarm center will contact the member back to assess their emergency needs.  

  3. At the time of receiving this alert in our alarm centre, all the client's location details would have been populated into our case management system which will better assist our agents to send the necessary help to clients.  

  4. We will call the client within 90 seconds of our system receiving the panic alert.

  5. We will respond to any emergency by deploying the appropriate service providers, which may include police, the appropriate ambulance service, roadside assistance, home assistance, or where the client has specified that they have private services (such as a private security company), these private service providers will also be deployed. The call centre acts as crisis managers and will provide total care for the client, whatever their situation, with permission from the client, we will contact a family member, colleague or friend to assist in the process where this is considered useful. Please note that any costs incurred except for those stated in the benefits of the package are for the member's own account.

  6. If there is no answer on the phone that generated the panic, Yebo Doctor calls the client back 3 times at 60 second intervals,

  7.  After the third call with no response, our protocol is to leave a voice message if able to do so

HIV INFORMATION & ASSISTANCE

Qualified Professional Nurses and Counsellors are available to provide telephonic debriefing as well as face to face counselling   Telephonic debriefing is conducted by qualified counsellors. Should the counsellor determine a need for additional face-to face counselling, the customer will be referred to an appropriate Trauma Counsellor, within the network, nearest to the customer's work or home address.  Once the member has been referred, he/she will be assisted in scheduling an appointment or should the customer prefer, the contact details for the centre will be provided in order to make own arrangements. In the event of the latter, the particular counselling/trauma centre will be notified of a possible counselling session to be scheduled.

Your first choice in immediate HIV Exposure & Trauma Assistance affords you, and your loved one's step-by-step emergency medical guidance, emotional support, and daily case management in the event of possible HIV exposure and/or a traumatic incident.

Traumatic incident includes: 

  • HIV exposure

  • Rape

  • Witness to suicide

  • Robbery

  • Natural disasters

  • Immediate bereavement 

  • Physical assault 

  • Attempted murder 

  • Mugging / theft•

  • Vehicle accidents

What you get?

  • Access to 24-hour Care Centre 

  • Access to advice regarding the location of Instant Medication and Testing

  • Access to advice regarding where a member can receive Anti-Retroviral Therapy & STI Medication 

  • Access to where a member can get Face-to-Face counselling 

  • Telephonic Support by specialist case manager

Our Affiliate Network includes:

  • Doctors

  • Nurses

  • Social Workers

  • Psychologists

  • Counsellors

  • Occupational Therapists

PRIVACY NOTE

Scope
This Privacy notice applies to the use of, purchase or other interaction with Vodacom. Unless context dictates otherwise, the Vodacom Privacy Statement on https://www.vodacom.co.za/vodacom/terms/privacy-policy shall also apply to all interactions with Vodacom, regarding any collection, use or other processing of personal information.
Personal Information Collected
  • Vodacom only collects personal information required to enter into a Vodacom agreement, and provide the related services in relation to the agreement;
  • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.
  • Vodacom does not obtain additional personal information from other sources, without your express consent.
Uses and Sharing
  • Vodacom processes the information to provide you with Medi-Assist product as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;
  • Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;
  • Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;
  • When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation. These companies cannot use your personal
Your Rights
  • You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;
  •  You may opt-out of any marketing messages or further contact from us;
  • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.
How to Contact Us

 

Page Description
Vodasure Medi-Assist value added product to Vodacom customers in conjunction with Emergency Reaction Services and its duly authorised partners and/or third-party service providers
Page Title
Vodasure Medi-Assist
Keywords
Vodasure Medi-Assist
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Page Category
Terms and Conditions
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/vodacom/terms/vodasure-medi-assist

Postpaid Price Plans Guide Terms and conditions

CBU

Postpaid recurring bundle price increase

As South Africa's leading network we're all about providing you with the best connection, the best coverage and the best customer service.

As we move into the second half of the year, we need to review some of our recurring bundle prices to align to inflation and operational costs. While cost increases are unavoidable, we are committed to keeping them as low as possible while still providing superior quality - all part of our promise to you.

The price increase will be effective from 01 August 2024, where there will be an average increase of 5.3% in price and an average increase of 20% in allocation. As an added benefit, these bundles will now come with more data so that you can experience the best value for money.

Below are the recurring bundles which will be updated:

Postpaid/Hybrid Recurring

Current Allocation

New Allocation

Current Price

New Price

200MB

240MB

R29

R32

350MB

400MB

R49

R53

1GB

1.2GB

R85

R89

2GB

2.5GB

R149

R155

4GB

4.5GB

R249

R259

6GB

7GB

R349

R365

10GB

12GB

R469

R499

15GB

18GB

R529

R549

30GB

40GB

R699

R712

Page Description
Postpaid bundle price increase as an added benefit, these bundles will now come with more data so that you can experience the best value for money.
Page Title
Postpaid Bundle Price Guide | Vodacom
Keywords
terms, conditions, pricing, guide
Weight
0
Page Category
Terms and Conditions
Products
Page URL
/vodacom/terms/contract-pricing-guide

RED VIP

CBU
Samsung logo

Galaxy S25 5G 256GB

50GB Anytime | 50GB Night Owl Unlimited Minutes + SMSs | 30GB Once-Off

30GB for 30 days Theft Cover - 4 months Bonus Video Ticket 5GB x 3 Months

View this deal
Red-rewards-quicklink

Red Core

Welcome, you’ve landed at the top-tier of plans - RED VIP Flagship plans.

Here, you are a cut above the rest. You get to experience priority treatment and a world of exclusive premium services and so much more.

Apple iPhone 16 128GB 5G
Apple iPhone 16 128GB 5G

RED VIP 100GB with: 

50GB Anytime data + 50GB Night Owl data + Unlimited Minutes + Unlimited SMSs

R2179 PM x 24
View deal
HONOR Magic 7 Pro 5G
HONOR Magic 7 Pro 5G

RED VIP 100GB with:

50GB Anytime data + 50GB Night Owl data + Unlimited Minutes + Unlimited SMSs

R2379 PM x 24
View deal
Samsung Galaxy S24 FE 128GB 5G
Samsung Galaxy S24 FE 128GB 5G

RED VIP 100GB with:

50GB Anytime data + 50GB Night Owl data + Unlimited Minutes + Unlimited SMSs

R1869 PM x 24
View deal

All RED VIP plans include

Inclusive Data from 100GB Anytime and 100GB Night Owl

Inclusive Data from 50GB Anytime and 50GB Night Owl

Unlimited all-net Minutes

Unlimited all-net Minutes

Latest phone every year

Latest phone every year
 

R99 off International Roaming Bundle

R99 off International Roaming Bundle

Up to 20% off Home Internet

Up to 20% off Home Internet
 

30GB Once-off Promo Data

30GB Once-off Promo Data

5GB Video Ticket for 3 months

5GB Video Ticket for 3 months

Data share

Data share 

Unlimited SMS

Unlimited SMS

4 months device theft cover

4 months device theft cover

3-4 Multi-SIM

3-4 Multi-SIM

1 FREE e-SIM

1 FREE e-SIM

Travel Rewards

Up to 50% off Protea Hotel by Marriot Accommodation

Up to 50% off Protea Hotel by Marriot Accommodation
 

Up to 20% off local flights with FlySafair

Up to 20% off local flights with FlySafair

Up to 20% discount off base fare on International flights with Emirates

Up to 20% discount off base fare on International flights with Emirates

Bidvest Lounge Access. 2 visits per year

2 local and 2 international Bidvest Lounge access per year
 

Up to 10% off Intercape Buses

Up to 10% off Intercape Buses

 

Lifestyle Rewards

Kauai R100 Monthly voucher

Kauai R100 Monthly voucher

Hey Iris access

Hey Iris access

x1 SweepSouth R75 voucher per month

x1 SweepSouth R75 voucher per month
 

1 year free subscription WithU Online Gym (Diamond Tier only)

1 year free subscription WithU Online Gym (Diamond Tier only)

RED Videos

A young woman in business attire holds her smartphone while standing in a vibrant cityscape at night, illuminated by colorful neon lights. Bold white text overlay reads “HOW TO REDEEM,” with logos of various travel and hospitality brands, including Emirates, Protea Hotels, Bidvest Premier Lounge, FlySafair, and Iris, displayed beneath. The “RED VIP” logo is positioned in the top-left corner.

HELP & SUPPORT VIDEO

How to redeem RED Rewards
Watch video
A stylish woman with short blonde hair, wearing glasses and a white blouse, walks through a modern office corridor while looking at her smartphone. She holds a takeaway coffee cup in her other hand. The “RED VIP” logo is positioned in the top-left corner.

RED VIP INFO

Show me the RED VIP benefits
Watch video

Our RED VIP Plans

RED VIP 100gb
RED VIP 200gb
RED VIP 400gb
Vodapay logo
Manage your plan, redeem rewards and more discounts on VodaPay

Check balances, data, minutes, SMS usage and top-ups. 
Spend your VodaBucks on a variety of discounted offers through 
VodaStore. Redeem your rewards in easy steps.

Download the My VodaPay App
Vodapay

Thank you for choosing the best network!

We're here to assist you every step of the way.

Our most frequently asked RED VIP questions

When will I be eligible to upgrading to a new phone?

After 12 month of signing up to/upgrading to any one of the 3 RED VIP Plans so month 13 of upgrading or signing up.

Will legacy or other RED VIP plans qualify for these new rewards or benefits?

No, only the 3 new RED VIP price plans above qualify.

Where can I go to find out more about the rewards and benefits?

https://www.vodacom.co.za/vodacom/shopping/plans/red-rewards
 

How do I know what price plan I am on?

You can log into VodaPay app, Click "View all", scroll down to and click “My account", click "Account details",  click "Manage my number" to view your price plan.

How do I change or cancel my plan?

Contact 082 1903

How will I get my home Internet discount?

Once you are on any of the new plans and you buy or have  a home internet deal, a credit note of up to 20% (depending on which plan you sign up for) will be automatically  applied to your bill.  

How will I get my roaming discount/benefit?

If you are on any of the new RED VIP plans and you have opted for roaming , and you buy any of our travel bundles https://www.vodacom.co.za/vodacom/shopping/v/data-travel-bundles  , then you will be credited R99 of your bill.
To opt for roaming you go to  VodaPay > Buy > scroll down to International Roaming > Select travel bundle  that suit you.

How to activate travel data bundles

VodaPay App buy menu and select international roaming, then Travel data bundle. Or Dial *135*130# to activate Travel Data Bundles.

How do I register for RED rewards?

Go to VodaPay App > "View More" >"My Account“> "RED Rewards" >Choose either Lifestyle or Travel rewards, input your personal details, verify, claim, and start enjoying the rewards of your choice

How do I receive my rewards?

Go to VodaPay App > "View More" >"My Account“> "RED Rewards" >Choose either Lifestyle or Travel rewards, input your personal details, verify, claim, and start enjoying the rewards of your choice

How to I download Hey Iris?

Download Hey Iris on Apple App store or PlayStore or visit http://www.heyiris.co.za 
 

RED VIP Terms and Conditions

Vodacom Theft Insurance Cover Terms and Conditions

Vodacom Theft and Screen Insurance Cover Terms and Conditions

*Woolworths Gift Card Campaign Terms And Conditions

3 months bill on us Terms and Conditions

Vodacom "Stand a chance to get 3 months of your bill*" Competition

Page Description
Vodacom's new RED VIP plans give you a wide range of contracts or plan options for minutes, data, and so much more. Get premium service and connectivity at affordable prices, giving you VIP status and value for money. Sim Only Red VIP deals are also available.
Page Title
RED VIP Plans
Keywords
vip,redvip,red,plan,plans,contracts,contract,minutes,data,vip,smart,uchoose
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Page Category
Products
Page URL
/vodacom/shopping/plans/red-vip

RED Flexi

CBU
Red-rewards-quicklink

Red Core

All RED Flexi customers get

RED Flexi Benefits
Silver Travel Rewards

Explore local and international destinations with discounts of up to 20% off on accommodation at the Marriott Hotel Group, up to 7.5% off FlySafair, and 10% off Intercape bus tickets, PLUS get up to 20% off Emirates flights worldwide
 

RED Flexi Benefits
VodaBucks

Earn VodaBucks by simply settling your monthly bill and enjoy spending them in the VodaBucks Store on our app. You'll get to take advantage of exclusive lifestyle offers and discounts on bundles, fashion, electronics, food, experiences, and more!

RED Flexi Benefits
Video Ticket

Get 3 months free Viu Subscription + 3 GB data on us to enjoy streaming on Viu.

RED Flexi Silver Rewards

Red Rewards

20%

Up to 20% off Emirates

Red Rewards

7.5%

Up to 7.5% off FlySafair

Red Rewards

20%

Up to 20% off Marriott Hotels

Red Rewards

10%

Up to 10% off Intercape buses

View RED Rewards
VodaPay
My Vodacom has a new home on VodaPay!

Now you can join millions of users who already use VodaPay to manage their money, data, airtime, travel and even do their monthly shopping. If you like it, VodaPay it!

Download VodaPay Now
VodaPay

Need help with your RED Plan?

Our most frequently asked RED Flexi questions

    What is the Vodabucks store?

    The VodaBucks Store is where the excitement really kicks in. This is an online platform for you to discover amazing rewards that you can spend your banked VodaBucks on.

    Rewards in the VodaBucks Store include:

    Airtime and data bundles
    Food & Household rewards
    Fashion rewards
    Travel rewards
    Electronics & Appliances
    … and MORE

    You can pay with a combination of VodaBucks and credit card. When buying data bundles, you can pay with a combination of your airtime balance and VodaBucks.

    How Long are VodaBucks valid for?

    Once you’ve banked your VodaBucks, they are valid for 12 months. Make sure you choose a reward to spend them within this time.

    If I move to another price plan, will I lose my benefits?

    If you move to a higher plan, you will qualify and enjoy benefits on that particular plan from the next billing cycle. However, if you downgrade i.e. move to a lower plan then you will qualify for benefits on that particular plan from the next billing cycle, or miss out on the benefits if you move to a price plan that does not qualify for these benefits. Refer to invoice for your next billing cycle. See table above for qualifying plans.

    Page Description
    Experience RED Flexi, Unlock More amazing benefits and rewards, from travel, entertainment, to premium services and signature experiences.
    Page Title
    RED Flexi
    Keywords
    Vodacom RED Flexi
    Weight
    0
    Page Category
    Products
    Page URL
    /vodacom/shopping/plans/red-flexi
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