Vodacom Payment Gateway Service, Pay My Bill and VodaPay Wallet Terms And Conditions

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Vodacom Payment Gateway Service, Pay My Bill and VodaPay Wallet

Terms And Conditions

By using this payment service, you indicate that agree to the following terms and conditions of this service.

  1. Description of service
    1. Vodacom Payment gateway and Vodacom Pay My Bill which uses theVodacom Payment gateway is an online platform, which facilitates payments between a merchant (for example: Vodacom) and you, the customer, for goods and services purchased via digital channels. The gateway is run by Vodacom Payments Services (Pty) Ltd ("VPS"). 
    2. The Vodacom Pay My Bill andVodacom Payment gateway does not have control over nor does it take any liability for the delivery of, the quality of, the use of, or any other aspect of the products or services paid for using this service.  Vodacom Payment gateway is the method of payment only and all other forms of liability relating to the products or services paid for utilising this service are specifically excluded.
    3. The following cards are accepted on the gateway: 
      • ABSA
      • Bidvest Bank
      • Nedbank
      • Standard Bank
      • FNB
      • Capitec
  2. Use of platform

    The gateway offers two options for payment processing. You may choose to make a once-off payment using your card, or you may opt-in to save your card details on the Vodacom payment gateway platform for future use. Saving your card on the Vodacom payment gateway platform will register a digital wallet (also known as VodaPay) for you.
    1. Registering a Digital/VodaPay Wallet 
      1. Any Vodacom South Africa Customer (Prepaid or Post Paid) 18 years and older qualifies to register for VodaPay/Digital wallet. 
      2. You can add any eligible Visa or Mastercard issued Debit or credit card to the wallet by following the instructions of the wallet. 
      3. Only Cards that are 3d secure enabled can be added to the wallet. If your Card is not 3d secure enabled that Card will not be eligible to enroll in the wallet. When you add a Card to the wallet, the wallet stores the card and allows you to use the Card to pay for purchases where the VodaPay wallet is accepted.
      4. Consent for automatic sign-on
        1. To enable automatic sign-on into your cards when you choose to pay with VodaPay from the VodaPay App or Vodacom.co.za , you will be required to give consent that your Vodacom online profile be linked to your VodaPay digital wallet identifier.
        2. Automatic sign-on means that when VodaPay is chosen to make payment, the cards saved in the wallet will be automatically displayed without any need to login 
        3. Should you decline to give consent, you will be required to login by entering your username and password  every time you choose to pay with VodaPay and you will be required to manually input your card details in the VodaPay wallet.
    2. Your Bank's card, account, and online banking terms do not change and continue to apply to each transaction. 
    3. Any applicable fees and charges that apply to your card will also apply when you use the wallet to pay for purchases. Your bank does not charge you any additional fees for adding your card to the wallet or using your card in the wallet. You will not be charged any fees for adding your card to the wallet.
    4. Limits

      We may impose any limits on the frequency or amount of your card transactions, and the wallet transactions. We can also block a wallet or a card in the Wallet from purchases at any time without notice.
  3. Privacy policy
    1. VPS and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate its commitment, VPS has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.
    2. You will be able to use our facility to make payment for goods and services purchased on our online channels. For the purpose of administration and transacting
      1. Pass to the bank for processing of payment for your purchased goods/services;      
      2. Respond to queries or requests submitted by you.
    3. Digital Wallet holder
      1. VPS will collect additional personal data when you opt-in to register a VodaPay wallet. The data collected will include; Cell phone number, e-mail, username and password. This will enable Vodacom to recognise you during subsequent visits.
      2. VPS will use, collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer.
    4. Updating your personal data

      As a digital wallet holder, VPS will allow you access to update your stored personal data. You may add, delete and/or edit stored card data. You may also be able to change your email address and password 

    5. What about the security of my personal data?

      VPS has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an on-going basis. VPS will maintain Payment Card Industry (PCI) compliance and as such VPS is responsible for securely storing, processing and transmitting card data to the PCI compliance standards. VPS will at no point share or transmit your card details in clear text between systems. The card data will always be encrypted.

      You agree not to give or make available your means to access wallet to any unauthorised individuals. You are responsible for all transactions you authorise using the wallet. If you permit other persons to use the Wallet you are responsible for any transactions they authorise. VPS will not be liable for any claims where payments were made by unauthorised persons using your cellphone or credentials online. 

    6. Will Vodacom Payments Services disclose any of my personal information?

      VPS does not distribute any of your personal information to third parties; unless it's authorised by you or required to do so in order to meet any legal or regulatory requirements of applicable laws. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. In addition, VPS will not sell your personal information to third parties.
    7. Data retention and disposal

      Vodacom Payment Services will retain your payment records for a period of 5 years as required by law. After the 5 year period, your transaction data will be deleted from the live system and archived.
    8. Amendments to this Security and Privacy Statement

      VPS reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation.
  4. Termination and variation
    1. VPS reserves the right to amend the Terms and Conditions as and when VPS deems necessary or is required to do so by law. You shall be notified by SMS when changes are effected, however where the changes  are required by law or relates to the addition of a new service, extra functionality to the existing Service or any other change which neither reduces your rights nor increases your responsibilities, these shall be effective immediately and will be made without prior notice
    2. If you do not accept any change, you may immediately remove your cards from the platform and your wallet will be closed. 
  5. General
    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.
    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.
    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.
    4. These terms and conditions, as varied by us from time to time pursuant to clause 4.1, above constitute the sole agreement between you and Vodacom Payments Services.
    5. If you have questions about the Wallet or any transactions on the cards linked to the wallet, you may contact Vodacom on 082 135 number or [email protected] 
    6. When contacting Vodacom Customer Care, at no point should you furnish any Vodacom employee with the full card number or expiry date, CVV and/or bank PIN.
    7. It is your responsibility to immediately notify your bank should there be a security breach on your bank card or account for the card used on any of our online channels.
    8. In addition to the above terms and conditions, Vodacom's standard terms and conditions relevant to your subscriber account will also continue to apply. Also, your bank's standard terms and conditions relevant to the use of your debit or credit card will apply.
Page Title
Vodacom Payment Gateway Service Terms and Conditions
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We Grow SA Terms and Conditions

CBU

We Grow SA

Terms and Conditions

  1. INTRODUCTION

    1. We Grow SA ("WGSA") is the property of, and is administered and offered by, Digital Planet (Pty) Ltd ("DP") on the WGSA website.

    2. These terms and conditions ("T &Cs") shall govern your use of the WGSA website, WGSA and any other services that may be available thereon.

    3. These WGSA T&Cs, are available at www.WeGrowSA.co.za ("the Website").

    4. By using the Website and WGSA, Users:

      1. acknowledge that they have been made aware of the provisions in the WGSA T&Cs, and have been afforded an adequate opportunity to receive, consider and comprehend such provisions;

      2. accept the WGSA T&Cs, as amended from time to time, in full; and

      3. warrant that they are at least 18 (eighteen) years of age.

    5. By registering with WGSA, Users warrant that they are entitled to transmit any information, material, media, data and/or documentation via the Website, and are entitled to use any of the services on the Website.

  2. REDEMPTION OF VOUCHERS

    1. A User may choose to redeem a voucher for all Education Partners published on the Website, limited to one voucher per Partner. 2.2 A User will select the Partners it wishes to sign up for, and based on the platforms selected, the User will receive a unique code for each of the selections, as well as a URL link to the relevant education platform, to redeem the discount and activate the subscription for the course. 2.3 The voucher shall provide the User with limited access to the course selected, for a trial period as stipulated on the voucher, at either no rate or at a discounted subscription rate, as the case may be.

  3. COPYRIGHT NOTICE

    1. Subject to the express provisions of these T&Cs:

      1. DP owns and controls all the copyright and other intellectual property rights in the Website and the material on the Website; and

      2. all the copyright and other intellectual property rights in the Website and the material on the DP website are reserved.

  4. CHANGES TO THESE TERMS AND CONDITIONS

    1. WGSA reserves the right to revise and vary these T&Cs from time to time.

    2. The revised T&Cs shall apply to the use of the Website from the date of publication of the revised T&Cs on the Website, and the Users waive any rights they may otherwise have to be notified of, or to consent to, revisions of these T&Cs.

    3. It is the Users responsibility to regularly check these T&Cs and make sure that the User is satisfied with the changes. Should the User not be satisfied therewith then the User must not place any further orders on or, in any other way, use the Website.

    4. Any revision will only apply to the User's use of this Website after the change is displayed on the Website. If the User chooses to use the Website after such amended T&Cs have been displayed on the Website, the User will be deemed to have accepted such changes.

  5. PRIVACY POLICY

    1. DP respects the Users privacy and shall take all reasonable measures to protect it.

    2. Should the User decide to register as a User on the Website, DP may require the User to provide us with the information that includes but is not limited to the following -

      1. The User's name and surname;

      2. The User's email address; and

      3. The User's mobile number

  6. RESTRICTIONS

    1. The User is specifically restricted from all of the following:

      1. publishing any of the Website material in any other media;

      2. selling, sublicensing and/or otherwise commercializing any of the Website material;

      3. publicly performing and/or showing any of the Website material;

      4. using the Website in any way that is or may be damaging to the Website;

      5. using the Website in any way that impacts other user access to the Website;

      6. using the Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

      7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to the Website; and

      8. using the Website to engage in any advertising or marketing.

    2. Certain areas of the Website are restricted from being accessed by the User, DP may further restrict access to any areas of this Website, at any time, at its absolute sole discretion.

    3. Any user ID and password the User may have for this Website are confidential and the User is responsible for maintaining the confidentiality thereof.

  7. WARRANTIES AND GUARANTEES

    1. The Website, including links to other websites, is provided without any representations or warranties, express or implied. DP makes no representations or warranties in relation to the Website, or the information on the Website.

    2. Without prejudice to the generality of the foregoing, DP does not warrant that:

      1. the Website will be constantly available, or available at all; or

      2. the information on the Website is complete, updated and accurate.

    3. Nothing on the Website constitutes, or is meant to constitute, advice of any kind, including investment, financial, legal and tax advice. If you require advice in relation to any matter you should specifically consult an expert in these fields.

    4. DP reserves the right to discontinue or alter any or all of the services on the Website, and save to the extent expressly provided otherwise in these T&Cs, the User shall not be entitled to any compensation or other payment upon the discontinuance or alteration of any such services, or in the event the DP website is unavailable or discontinued for any reason whatsoever.

    5. The Website may contain links or references to other websites ("Third-Party Websites") which are outside of DP's control, including those of advertisers. These T&Cs do not apply to those Third-Party Websites and DP is not responsible for the practices and/or privacy policies of those Third-Party Websites and/ or the "cookies" that those Third-Party Websites may use.

    6. Notwithstanding the fact that the Website may refer to or provide links to Third-Party Websites, the Users use of such Third-Party Websites is entirely at the Users own risk and DP shall not, under any circumstances, be held responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from the Users use of such Third-Party Websites or User reliance on any information contained thereon.

  8. LIMITATIONS AND EXCLUSIONS OF LIABILITY

    1. DP will not be liable to any person (whether under the law of contract, the law of delict or otherwise) in relation to the contents of (including technical inaccuracies and typographical errors), or use of, or otherwise in connection with, the Website: to the extent that the Website is provided free-of-charge, for any direct loss; for any indirect, special or consequential loss; or for any personal or business losses, loss of income, profits or anticipated investment returns, loss of reputation or goodwill, or loss or corruption of information or data.

    2. You accept that, as a limited liability company, DP limits the personal liability of its directors, officers, employees, representatives and agents. Users agree that they will not bring any claim personally against DP's aforementioned persons in respect of any losses they may suffer in connection with the Website. Without prejudice to the foregoing, Users agree that the limitations of warranties and liability set out in this website disclaimer will protect DP's aforementioned persons, agents, subsidiaries, successors, assigns and sub-contractors as well as holding and associated companies.

    3. By using this website, Users agree that the exclusions and limitations of liability set out in these T&Cs are reasonable.

  9. USER CONTENT

    1. With reference to the Website T&Cs, "User Content" shall mean any audio, video, text, images or other material which the User may choose to display on this Website. By displaying User Content, the User grants DP, a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

    2. User Content must be the User's own and may not infringe upon any third party's rights. DP reserves the right to remove any User Content from this Website, at any time without notice.

  10. ASSIGNMENT

    1. DP may assign, transfer, sub-contract or otherwise deal with its rights and/or obligations under these T&Cs.

    2. Users shall not, without DP's prior written consent, assign, transfer, sub-contract or otherwise deal with any of their rights and/or obligations under these T&Cs.

  11. SEVERABILITY

    If any provision of these T&Cs is, or is found to be, unenforceable under any applicable law, this will not affect the enforceability of the other provisions of these T&Cs.

  12. THIRD PARTY RIGHTS

    The agreement constituted by these T&Cs is for the benefit of DP and its Users, and is not intended to benefit or be enforceable by any third party.

  13. ENTIRE AGREEMENT

    These T&Cs shall constitute the entire agreement between DP and its Users in relation to the User's use of the Website and shall supersede all previous agreements between them in relation thereto.

  14. LAW AND JURISDICTION

    1. These T&Cs shall be governed by and construed in accordance with South African law.

    2. Any disputes relating to these T&Cs shall be subject to the exclusive jurisdiction of the courts of South Africa. 

DIGITAL PLANET PRIVACY POLICY

  1. AUDIENCE

    This policy applies to all visitors to our website and customers who have subscribed to the services we offer ("you" and "your").

  2. PURPOSE OF THIS POLICY

    We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use and protect information that can be associated with a specific natural or juristic person and can be used to identify that person ("personal information"). Personal information:

    1. includes

      • Certain information collected on registration (see below); and

      • optional information that you voluntarily provide to us (see below).

    2. exludes

      • information that has been made anonymous so that it does not identify a specific person;

      • permanently de-identified information that does not relate or cannot be traced back to you specifically;

      • non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.

  3. ACCEPTANCE OF TERMS

    You must accept all the terms of this policy when you register for any of our services, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

  4. CHANGES

    We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

  5. COLLECTION

    1. On registration and once you redeem your voucher on our website, you will no longer be anonymous to us as you will provide us with personal information. This personal information will include:

      • Name

      • Surname

      • Identity Number

      • The name of retailer you purchase the device from

    2. Optional details. You may also provide additional information on a voluntary basis ("optional information"). This includes content or product that you decide to use of our website;

    3. Cookies. When you access our website, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to our website. We use information gathered by cookies to improve the website.

    4. Web beacons. Our website may contain electronic image requests (called a "single-pixel gif" or "web beacon" request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.

  6. CONSENT TO COLLECTION

    We will obtain your consent to collect personal information:

    • In accordance with applicable law; and

    • At the time you provide us with any registration information and optional information.

  7. USE

    Messages and updates. We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.

  8. Disclosure

    1. We may share your personal information with an affiliate, in which case we will seek to require the affiliates to honour this privacy policy.

    2. Our service providers under contract who help with parts of our business operations (fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;

    3. Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as required of by law or governmental audit.

    4. Law enforcement. We may disclose personal information if required:

      • by a subpoena or court order;

      • to comply with any law;

      • to protect the safety of any individual or the general public;

      • to prevent violation of our terms of service.

    5. We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

    6. Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

    7. Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

    8. Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.

  9. SECURITY OF PERSONAL INFORMATION

    We protect your personal information using computer safeguards such as firewalls and data encryption to protect personal information, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

  10. Accurate and up to date

    1. We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes mentioned in clause 5.7. From time to time we will request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online or by emailing us or phoning us.

    2. Please note that in order to better protect you and safeguard your personal information, we do take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

  11. RETENTION OF PERSONAL INFORMATION

    We will only retain your personal information for as long as it is necessary to fulfil the purposes mentioned in clause 5.7, unless:

    • retention of the record is required or authorised by law; or

    • you have consented to the retention of the record.

      During the period of retention, we will continue to abide our non-disclosure obligations and will not share or sell your personal information.

  12. UPDATING OR REMOVING

    You may choose to correct or update the personal information you have submitted to us, by clicking the menu in any of the pages on our website.

  13. LIMITATION

    We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of any third-party websites.

  14. ENQUIRIES

    If you have any questions or concerns arising from this privacy 

Page Description
We Grow SA is the property of, and is administered and offered by, Digital Planet (Pty) Ltd (“ DP ”) on the WGSA website.
Page Title
We Grow SA
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We Grow SA
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V-Home by Vodacom - Privacy Statement Terms and Conditions

CBU

V-Home by Vodacom - Privacy Statement

This privacy statement explains the information that is collected by Vodacom through the services we provide to you as part of the V-Home by Vodacom product ('V-Home') and how this data will be processed. You can view this statement, and the statement for our Connected Devices in the Settings menu of the V by Vodacom app at any time. V-Home is developed in partnership with Samsung, who will process your personal data as a data controller as part of the SmartThings connected hardware ecosystem. You can view its privacy statement here; however, you can also access this within the SmartThings App.

Changes to our privacy policy

This Privacy Policy gets updated from time to time; whenever we make a change, we'll update the content and let you know. We have recently revised our Privacy Statement for this app and service; the main changes are listed below.

Who we are

We are Vodacom (Pty) Ltd. We are the parent company for the Vodacom Group. If you go to http://www.vodacom.com you can find links to the Vodacom operating company. In this privacy policy:

  1. "we/us" means Vodacom (Pty) Ltd

  2. "third party" means someone who is not you or us; and

  3. "Vodacom Group" means Vodacom (Pty) Ltd and any company or other organisation in which Vodacom (Pty) Ltd owns more than 15% of the share capital.

Our registered office is Corporate Park, 082 Vodacom Boulevard, Vodavalley. Vodacom (Pty) Ltd is registered with the registration number 1993/003367/07/. Our main switchboard is +27 11 653 5000 or you can email us at 

[email protected]

How to contact us

Your opinion matters to us – if you have any questions about our privacy policy, you can email us at: [email protected] or you can write to our privacy team at: Vodacom Privacy Team - Group Legal Corporate Park 082 Vodacom Boulevard, Vodavalley, 1682

If you are a Trusted Contact

If you are a Trusted Contact of one of our customers, we collect your information when they register you in the V by Vodacom app. You will receive an alert through text message when this happens.

We will receive the following information about you:

  1. Your mobile phone number;

  2. Your full name; and

  3. (If provided) your relationship to our customer (for example, mother or spouse)

Personal information we collect about you

Address Book

If you are a Trusted Contact of one of our customers, we collect your information when they register you in the V by Vodacom app.

You will receive an alert through text message when this happens. We will receive the following information about you:

  1. Your mobile phone number;

  2. Your full name; and

  3. (If provided) your relationship to our customer (for example, mother or spouse)

One of our Assisted Alarm Service agents will contact you when our customer is unresponsive to an alert from one of the connected devices in their V-Home. We will not use your data in any other way.

You can remove yourself as a Trusted Contact at any time by either:

  1. Asking our customer to remove you from their list;

  2. Asking an agent when you are contacted (please quote the ID provided in your SMS alert); or

  3. Request removal via customer services via vodacom.co.za.

How we use your personal information

  1. To provide you with your service

We use your information for service provision and to fulfil any purchases you have made:

  • to help us identify you and any accounts you hold with us;

  • to provide you with the V-Home and Vodacom Assisted Alarm Service;

  • for billing and customer care; and

  • for identity verification.

  • Contact our customer services team via vodacom.co.za;

  • Click the link at the end of a marketing email, text or picture message to unsubscribe from that channel

  • Change your communication preferences by texting the relevant code in this table [PDF: 342KB]

  • Tell the adviser if you receive a marketing call

  • Disable push notification messages, including marketing messages, at any time in our apps by changing the notification settings on your device or by uninstalling the app

  • Contact our customer data team for guidance

  • Email [email protected]

If you are opted into marketing and given us permission to use your data to tailor these communications, we'll use your interactions with this App and data from your Connected Devices to inform the sorts of marketing we should be sending you so that it's the most relevant for you.

Other profiling and automated processing

Outside of the profiling we conduct for marketing purposes to tailor and personalise the communications we send, we also profile you for credit, fraud and security purposes.

This can sometimes use systems to make automated decisions based on personal information we have or are allowed to collect from others. The goal is to make the decisions as quick, efficient, fair and correct as possible, based on what we know. It can affect the products or services we may offer you now or in the future.

  • We will carry out a credit check when you apply for a contract for your products and services with us. For more details, you can visit our credit checks page.

  • If you are not already a Vodacom customer, we will use your personal information for identity verification purposes. We sometimes supplement the information we collect about you with information from other sources (such as the electoral roll). This will be prompted to you on first registration of a connected device within the V by Vodacom. We also use this verification for access to your account and for general account management. However, this identity verification process is supported by human agents that will verify the output of the automated decision.

  • We will process your personal data in order to protect against and detect fraud, and to recover debts or trace those who owe us money resulting from the use of our services.

Service improvement

  • We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics are linked back to you in any way.

  • To protect our networks and manage the volumes of calls, texts and other uses of our networks. For example, we identify peak periods of use so we can try and ensure the networks can handle the volume at those times; and

  • To understand how you use our networks, products and services. That way we can seek to review, develop and improve these, develop more interesting and relevant products and services, as well as personalising our products and services.

How we share your personal information

Where applicable, we share information about you with:

  • Companies in the Vodacom Group; Partners, suppliers or agents involved in delivering the products and services you've ordered or used;

  • Companies who are engaged to perform services for, or on behalf of, Vodacom Limited, or Vodacom Group;

  • Credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies;

  • Debt collection agencies or other debt recovery organisations;

  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law; or

  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement.

We also share aggregate performance information with Samsung to understand how products and the V-Home offering is performing commercially. For example, if we know that certain features are well received, we can focus on developing more of the same. This information does not identify you personally.

International data transfers

If you are a non-Vodacom customer and we need to verify your identity, we will need to transfer your data to our service provider, which is based in India. Additionally our customer care centres are run by Vodacom Shared Services which is based in Hungary, Egypt, India and Romania.

When Vodacom SA sends your information to another country, we make sure that your information is properly protected. We will always ensure that there is a proper legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to South African data protection standards then we will ask the third party to enter into a legal agreement that reflects those standards

How long we keep your personal information for

We'll store and process your information for as long as we have to by law or as long as we need to be able to deliver you the services you have requested. We'll keep some personal information for a reasonable period after your contract with us has finished in case you decide to use our services again. We, or one of our partners, may contact you about Vodacom services during this time if you haven't opted out of receiving marketing communications from us. Once these bases have expired, we'll delete that information.

Keeping your personal information secure

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

Communications over the internet (such as emails) aren't secure unless they've been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We'll never ask for your secure personal or account information by an unsolicited means of communication. You're responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. Therefore, make sure you read that company's privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you're familiar with these.

Your rights

Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our customer care team via vodacom.co.za.

Right to correct personal data

You have the right to have your personal data corrected if it is incorrect. You can request this by contacting our customer care via vodacom.co.za.

Right to access personal data

You have the right to make a request for a copy of the personal data that Vodacom holds about you. To make this request as an individual or an authorised 3rd party, please contact the customer care team via. vodacom.co.za.

Right to object to use of personal data

In certain circumstances, You have the right to object to the use of your personal data. Contact the customer care team via vodacom.co.za.

How to lodge a complaint

If you want to contact us about any of your rights or if complain about how we use your information, contact our customer care team via vodacom.com. We'll do our best to help but if you're still unhappy, you can contact the Information regulator – their details are at http://www.justice.gov.za/inforeg/.

Right to restrict use of your data

If you feel data we hold on you is inaccurate or believe we shouldn't be processing your data, please contact our customer care team via vodacom.co.za to discuss your rights. In certain circumstances you will have the right to ask us to restrict processing.

Right to erasure

Vodacom strives to only process and retain your data for as long as we need to. In certain circumstances you have the right to request that we erase personal data of yours that we hold. If you feel that we are retaining your data longer than we need, it is worth first checking that your contract with Vodacom has been terminated which you can do with Customer Services. If your contract with Vodacom has been terminated, we may still have lawful grounds to process your personal data. For more information on retention periods please see our www.vodacom.co.za/privacy.

Page Title
V-Home by Vodacom Terms and Conditions – Privacy Statement
Keywords
terms, conditions, data, v, by, v-home, privacy, policy
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/v-home

Recurring Data Bundles Terms And Conditions

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Terms and Conditions Recurring Data Bundles

The following terms and conditions apply to any Recurring Data bundles.

  1. You may only purchase and use the Recurring Data bundles ("Recurring Bundles") if you are a Contract, Top Up or Prepaid customer.
  2. You may purchase the Recurring Bundles through the following self-service channels.
  • USSD *135#
  • Vodapay App
  • Vodacom.co.za
  • Customer Care 082135
  • Vodacom Shops
  1. You may activate and deactivate the Recurring Bundles at any time. The following will apply:
  • As a Prepaid customer your charges are deducted from airtime or credit card, the bundle is valid for 30 days upon purchase, and will be allocated every 30 days until such time that you opt out of the service.
  • As a Contract and Top Up customer, your charge will be added to your monthly bill. If you activate a recurring bundle in the middle of a calendar month, and there is no existing recurring bundle active, the data will be pro-rated for the remainder of that month; thereafter the full data allocation of the recurring bundle will be allocated on the 1st day of every subsequent calendar month until such time that you opt out of the service.
  1. The Bundles will be allocated to you at the time of activation. As a prepaid customer, Vodacom will attempt to deduct the price of the bundle from your prepaid airtime for 60 consecutive days, from the day the Bundle is to be reallocated. Should you not have sufficient airtime, you will be reminded to recharge with sufficient airtime via SMS for seven consecutive days after due date.
  2. If all 60 attempts are returned unpaid, your bundle subscription will be automatically cancelled.
  3. You can only have one active Recurring Bundle at a time. 
  4. Recurring Bundles will follow the First in First Out order of consumption. In the case of a Recurring Bundles being active on an integrated price plan, such as RED Flexi, Core or VIP; the offer default data bundle that forms part of the price plan will be consumed first before any other data bundles.
  5. If you purchased a data bundle and the bundle expires before the bundle is depleted, data usage will continue at the out of bundle rate, applicable to the tariff.
  6. If you have an active bundle that has depleted but not expired, all data usage will be stopped by default or, you will only be able to use data at out of bundle rates if you have opted in to current out-of-bundle data charges.
  7. You can purchase unlimited once-Off Mobile Internet data bundles.
  8. Recurring Bundles tariffs do not apply to data roaming.
  9. Data transfer will apply, whereby you could transfer the bundle to other Vodacom customers. Please visit the data transfer terms and conditions for full details: Data Transfer Terms and Conditions | Vodacom
  10. Postpaid and Hybrid Recurring Bundles are valid for a calendar month and will roll over for 1 additional calendar month free of charge.
  11. Prepaid Recurring Bundles follow a 30-day cycle from date of activation/payment and upon successful allocation of the next cycle, the previous 30-day allocation will roll over by 30 days.
  12. You may opt – out of any future Recurring Bundle allocations to you. When you opt out of receiving the Recurring Bundles, bundles that have already been allocated to you will not be forfeited and will remain active until 23:59 of the validity date.
  13. You will only be able to opt out 3 days prior to the date of expiry of the Recurring Bundles that have been allocated to you, any attempt to opt-out before or after this period will result in an unsuccessful opt out.
  14. You may opt out in the following ways:
  • Dial *135*140#
  • Contact Customer Care via 082 135.
  • Vodacom Online.
  1. The prepaid Recurring Bundles will not be allocated any Night Owl Data.
  2. Your bundle usage will be based on the volume of data you send and receive, and not on the amount of time you spend connected to the Internet.
  3. Vodacom may amend Recurring Bundle prices by providing you with reasonable notice prior to any price increase.
  4. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
Page Description
Recurring Data bundles ("Recurring Bundles") if you are a Contract, Top Up or Prepaid customer.
Page Title
Recurring Data Bundles - Terms and Conditions | Vodacom
Keywords
terms, conditions, data, bundle, prepaid, recurring
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/recurring-data-bundles

Power Hour + WhatsApp Bundle: General Terms and Conditions

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Power Hour + WhatsApp Bundle: General

Terms And Conditions

  1. The bundle is only available to Prepaid and Hybrid/Top-Up customers only. 

  2. The bundle excludes Prepaid 79c customers, Contract customers and Community Services SIM

  3. When the bundle is purchased, R11 will deplete from prepaid customers IN wallet and from a Top Up/uChoose Subscribers monthly airtime allocation and/or IN wallet.  

  4. Customers are eligible to purchase unlimited Power Hour + WhatsApp bundles per day. 

  5. Customer are able to purchase the bundle at any time of the day. 

  6. When the bundle is purchased, the order of consumption will follow the same as the 1 day priority slot.

    1. Customer will not be restricted to purchasing any of the existing Power bundles and can concurrently have an active Power Hour and a Power Hour + WhatsApp bundle.

  7. Unless the context dictates otherwise, the standard Vodacom terms and conditions apply to the use of this product. Vodacom reserves the right to expand on and/or amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice prior to any such change taking effect

Power Hour

  1. Power Hour provides the customer 60 minutes' worth of voice airtime (measured on a per minute basis) on calls made to Vodacom cell phone numbers on the day the bundle is purchased, subject to these terms, conditions and exclusions (all off-net calls will be billed to the customers prevailing price plan). 

  2. Once a customer has used up the 60 voice minutes they will begin paying again for voice calls made to Vodacom cell phone numbers at their current price plan rate. Thus, if a customer's Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate. 

  3. All unused minutes will expire every day at 23:59 in the case. Call types that qualify for Power Hour:

    1. Vodacom to Vodacom (on-net) voice calls.

    2. Call-back to Vodacom (on-net)

    3. Call forwarding to Vodacom (on-net)

    4. Through-Connect to Vodacom (on-net)

    5. Conference calls to Vodacom (on-net)

  4. The following call types are excluded from the service:

    1. Voice and video calls to other SA Networks

    2. Roaming calls

    3. International calls

    4. Video calls (to all networks)

    5. Conference calls (to other SA networks)

    6. Call Sponsor

    7. VAS calls

    8. Reverse Charge

    9. SMS, MMS, Data, SVS

    10. General Service calls

    11. Directory Enquiry calls

    12. Reconnect

    13. Message forwarding

    14. Fax Out dial

    15. Call forwarding (to other SA networks)

WhatsApp Ticket  

  1. The WhatsApp Ticket offers customers access to WhatsApp messaging App, send and receive messages, videos and audio files via WhatsApp. 

  2. This service excludes voice calling and video calling.

  3. The WhatsApp ticket is valid from the time of purchase until 23:59 on the day of the allocation. 

  4. When you have Ticket activated, all WhatsApp data will be consumed first before any other data bundle that you may be have.

  5. WhatsApp Ticket cannot be used whilst a customer is on international roaming.

  6. WhatsApp Ticket will have no associated out-of-bundle rate. 

Page Title
Power Hour and WhatsApp Bundle Terms and Conditions
Keywords
terms, conditions, data, bundle, power, hour, whatsapp
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/power-hour-and-whatsapp-bundle

Prepaid LTE Integrated Bundles Terms and Conditions

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Prepaid LTE Integrated Bundles

Terms and Conditions

By taking up the Integrated bundle offer, you agree to the below terms and conditions:

The integrated bundles offer qualifying Vodacom customers a combination of minutes and all access data to be used on the Vodacom network.

  1. The Prepaid LTE Integrated bundles are available to Prepaid customers who have purchased a Prepaid LTE Price Plan.
  2. The Integrated offers will be available to you through self-service channels by dialling *135# and/ or *123# on USSD and VodaPay.
  3. The bundle will provide you with all access data and voice minutes to use on the Vodacom network.
  4. The bundle will be available to you from the time of purchase and will be valid for 30 days.
  5. Bundles can be purchased using airtime, credit cards or Airtime Advance, Vodabucks.
  6. The bundles are available for use in all compatible smartphone devices and tablets.
  7. Once the bundle is depleted and you wish to continue using voice or data services, you shall do so as per your existing tariff plan rates provided you have opted into the out of bundle rate.
  8. You can check your bundle balances by dialling *135#, and VodaPay
  9. If you change payment type from Prepaid / Hybrid to Post-paid, you will not forfeit your bundles.
  10. You can transfer your data bundle to other Vodacom customers. Existing transfer rules apply: https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
  11. When you purchase an integrated bundle of the bundle size and validity before your current bundle expires, any remaining Data from the old bundle will be added to the newly purchased bundle and the expiration will be extended to align with the new bundle's expiration date.
  12. If your Integrated Bundle expires before the data bundle is depleted, data usage will continue at the out of bundle rate, applicable to your existing tariff plan.
  13. If on your integrated bundle you have an active data bundle that has depleted but not expired, all data usage will be stopped by default, you will only be able to use data at out of bundle rates if you have opted in to current out-of-bundle data charges.
  14. Vodacom reserves the right to terminate or change the service at any time.
  15. You may only use the service for personal use. You may not use the service for commercial purposes, nor may you use it to set up as a personal hotspot. Vodacom reserves the right to suspend the Service if in the opinion of Vodacom, you misuse or abuse the Service in any way whatsoever.
  16. In the event that any of your user data is collected whilst using Service, the user data will be stored for as long as Vodacom is legally required to and in accordance with Vodacom's Privacy Statement, www.vodacom.co.za/vodacom/terms/privacy-policy. If there is no legal requirement, the collected information will only be stored for as long as it is needed for Vodacom to be able to provide the Service and has a legitimate interest in processing such user data.
  17. Vodacom reserves the right to terminate the Services immediately and without notice to you in the event that the Service is held to be or becomes unlawful in terms of applicable laws. In such event you hereby waive any rights which you may have against Vodacom and acknowledge that you will have no recourse or claim of any nature whatsoever against Vodacom
  18. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice before implementing any such change.
  19. Vodacom makes no warranties, expressed or otherwise through its employees or agents unless such warranties are reduced into writing and contained in these Terms and Conditions.
Page Description
Prepaid LTE Integrated bundles are available to Prepaid customers who have purchased a Prepaid LTE Price Plan.
Page Title
Prepaid LTE Integrated Bundles - Terms and Conditions | Vodacom
Keywords
Integrated Bundles, Prepaid LTE Integrated Bundles, Prepaid LTE
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/prepaid-lte-integrated-bundles

Deezer Terms and Conditions

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Deezer

General 

  1. Deezer is an app based music service available on smartphones, PC's and tablets 

  2. The 2 month free offer ['Try and Buy'] is only available for Android, WindowsPhone and iOS. 

  3. The Deezer Premium+ Standalone Monthly subscription is a monthly recurring subscription valid for thirty (30) days. 

  4. Data is required to stream as well as to sync tracks to your phone/PC/tablet for use offline. 

  5. All related data consumption will be charged at the customer's prevailing data tariff (in and out of bundles) and the data terms & conditions apply  

  6. You can only qualify for one instance of a bundle offer per promotion (.i.e. if a customer has already benefited from a Deezer promotional offer they will not qualify for it again.) 

  7. We may make worldwide transfers of your personal information on our corporate systems, to other entities, agents, subcontractors in the Vodacom group companies or other relevant business partners.  You consent to Vodacom transferring and sharing your personal information on our corporate systems with the aforementioned listed parties. When making such transfers we will ensure that the necessary protections are in place to safeguard your personal information transfer under or in connection with these Terms of service and our Privacy Policy. 

  8. Deezer Premium+ Standard Terms of Use & Conditions apply http://www.deezer.com./legal/cgu

  9. Standalone monthly recurring subscription (R59.99 without data): 

    1. The free trial subscription period provides you with a sixty (60) day free subscription to the service from date of activation; thereafter the service will continue for another thirty (30) days at R59,99 per month recurring.  

    2. Once subscription expires, you will no longer be able to access any music via the Deezer Premium service and will be moved to the Deezer Freemium or ad-funded service. 

    3. You will be notified before the subscription renewal date and you can cancel the rollover subscription at any time before the next renewal date with cancellation becoming effective on the next day of renewal. 

    4. To unsubscribe, call customer care on 082 135 or log onto: http://live.vodafone.com/subscriptions

    5. Any related data consumption will be charged at the customer's prevailing tariff. (In and out of bundles). 

NXT LVL Deezer Offers

  1. The following offers will exclusively be available for registered NXT LVL Prepaid & Tariff customer: 

    1. Access to NXT LVL Freemium subscription, for a maximum of 12 consecutive months, thereafter user will be moved to the Standard Deezer Freemium service. 

    2. Customers can opt into Deezer NXT LVL Premium at any time at a fee of R29.99 per month (50% discount) for a maximum period of 24 months - once the 24 months has lapsed a month to month fee of R59.99 will be applicable to the service. 

    3. Should a customer subscribed to the R29.99 service, and then either unsubscribe or, change out of the NXT LVL tariff or, de-register from NXT LVL, they will not be eligible for the R29.99 offer again, even if they re-join the NXT LVL tariff or re-register for NXT LVL. 

  2. Should a customer unsubscribe from NXT LVL Tariff or de-register from NXT LVL, on the subsequent renewal date, discounted access at R29.99 will be converted to Deezer Premium and charged at the non-discounted subscription amount of R59.99 per month. Where no funds are available, customers will automatically be moved to the Freemium offer. 

  3. By taking up the NXT LVL Deezer offer, customers accept the general business terms and conditions that govern the use of Deezer on:  

http://www.deezer.com/legal/cgu

and where applicable the terms and conditions for Deezer Premium on:  

https://myvodacom.secure.vodacom.co.za/vodacom/terms/deezer-terms-and-conditions?cid=ntrn_0_dsgn_6848

Page Title
Deezer Terms and Conditions
Keywords
terms, conditions, deezer, apps
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/deezer-terms-and-conditions

Vodacom WiFi offloading Terms and Conditions

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Vodacom WiFi offloading

Terms and Conditions 

  1. By connecting to the Vodacom Wi-Fi access point you accept that you will be charged at your existing in or out of bundle data rate respective of your price plan or bundle type with Vodacom. Blackberry BIS/BES plans, corporate APNs or reverse billed APNs cannot be utilized on WiFi, and customers will be charged standard data rates respective of the price plan. Please turn off automatic updates on your device to avoid incurring unwanted data charges.

  2. All data transferred over this network will be deducted from any available data bundles on the cellular number utilised on the device. If no data bundle is available then your applicable out of bundle rate will be applied. Please see your price plan, and/or your data bundles respective terms and conditions by visiting http://www.vodacom.co.za 

  3. By accepting and continuing you give permission to Vodacom to move all your data transactions onto the Wi-Fi network, for a minimum of 1 day, and off of the Vodacom packet data (2G, 3G and LTE) networks.

  4. You can disconnect from the Wi-Fi network at any time by either switching your Wi-Fi off on your device, or by removing the Vodacom Wi-Fi network from your list of remembered networks on your device. Consult your handset manufacturer's manual for instructions on how to perform this function.

  5. All services are provided on an "as is" basis. We do not warrant that the Service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the Service.

  6. When using Wi-Fi from Vodacom all applicable existing Terms and Conditions apply.

Page Title
WiFi Offloading Terms and Conditions
Keywords
terms, conditions, data, bundle, wifi, offloading
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/wifi-offloading

Competition Terms and Conditions

CBU

VodaLend Voucher Advance Terms and Conditions

  1. Introduction
    • The VodaLend Voucher Advance product (the “Vouchers”) is provided by Vodacom Payment Services (Pty) Ltd (“VPS”) in conjunction with an appointed third-party service provider (Nairtime South Africa (Pty) Ltd).
    • Any reference to “VPS Approved Platform” shall mean any website, application or contact point used by VPS in the facilitation of purchase of the Vouchers.
    • These terms and conditions the (“Voucher Terms and Conditions”) relating to the Vouchers are incorporated by reference to the applicable VPS Approved Platform terms and conditions that appear on such VPS Approved Platforms (the “VPS Approved Platform Terms and Conditions”).
    • All capitalised terms not defined herein shall have the meaning given in the VPS Approved Platform Terms and Conditions.
    • These Voucher Terms and Conditions are to regulate the relationship between you and VPS for the facilitation of the sale of Vouchers on a VPS Approved Platform (the “Service”).
    • By using the Service, you agree to the Voucher Terms and Conditions. Please read these Voucher Terms and Conditions carefully and make sure that you understand them before using the Service.
    • VPS has the right to change or modify these Voucher Terms and Conditions at any time with the method of notice as determined by VPS from time to time.
  2. Eligibility to use the Service

The Service is available to you if you:

  • are a Vodacom network prepaid, postpaid, uChoose or Top Up customer; and
  • you meet the eligibility requirements for this particular Service as set out in these Voucher Terms and Conditions.
  1. The Vouchers 
    • You may purchase Vouchers on any of the applicable VPS Approved Platforms.
    • All Vouchers shall be available to you for purchase in denominations and values as may be set by us and displayed on the VPS Approved Platforms from time to time.
    • Each of the Vouchers will contain terms and conditions relating to that specific Voucher (“Specific Voucher Conditions”). This may include but not limited to the validity, use and redemption of the Voucher. The Specific Voucher Conditions may be set by the third-party supplier of the Voucher. You agree to be bound by Specific Voucher Conditions and acknowledge that VPS cannot be held liable for any loss that you may suffer as a result of your failure to comply with the Specific Voucher Conditions.
    • You acknowledge that the Specific Voucher Conditions constitute an agreement between you and the party that has supplied the Voucher and therefore it is your responsibility to familiarise yourself with such Specific Voucher Conditions prior to purchasing the Service. Unless VPS is sited as the provider of the Voucher in the Specific Voucher Conditions, VPS cannot be held liable for any loss that you may incur as a result of using or being unable to use the Voucher. You may contact VPS for any queries relating to the redemption of a Voucher however, in the event that a query cannot be dealt with by VPS, you may contact the relevant Voucher provider directly as set out in the Specific Voucher Conditions.
    • You hereby acknowledge that you must be at least 18 years of age to use the Service.
  2. Upfront Sales
    • The “Buy Now” service is available to all Vodacom subscribers, and customers subscribed to other networks.
    • You can choose the “Buy Now” option to purchase a Voucher on the VPS Approved Platform. This means that the payment for the Voucher is due and payable to VPS immediately upon purchase and before you may redeem the Voucher. You will then be required to pay the full value of the Voucher indicated on the VPS Approved Platform (the “Purchase Price”) upfront prior to being able to use or redeem the Voucher.
    • You hereby authorise VPS (or any of its authorised agents and/or collection providers) to collect the Purchase Price from your bank account, Wallet and any other payment method you may indicate on the VPS Approved Platform to pay for the Voucher (the “Payment Method”).
  3. Sale on Advance
    • You can choose the “Voucher Advance” option to purchase a Voucher. This means that you can purchase and redeem a Voucher now but pay the Purchase Price at a later period.
    • In order to use this Voucher Advance option and in addition to the requirements set out in clause 2 of these Voucher Terms and Conditions, you must:
      • have been a customer on the Vodacom network for at least a continuous 12 month period immediately preceding your intention to use the Service; and
      • meet the scoring criteria set by VPS relating to the use and behaviour as a Vodacom network customer. VPS reserves the right to update and amend the aforementioned criteria without prior notice to you.  
    • Once you have successfully met the eligibility criteria set out in clause 2 above, you will be required to indicate the frequency and period upon which you will be able to pay for the Voucher (the “Repayment Period”).
    • VPS shall indicate to you the maximum value of the Voucher that you qualify for.
    • The Repayment Period shall be at intervals set out by VPS and selected by you. The Repayment Period may be between 3 to 14 calendar days after you purchase the Voucher, or such extended period as may be set out by VPS at its sole discretion from time to time.
    • You may make partial payments towards the Purchase Price before the expiry of the Repayment Period if VPS makes such an option available to you.
    • You are required to pay the full Purchase Price on or before the expiry of the Repayment Period you have selected.
    • There will be no extra charge on the Purchase Price when you use this Voucher Advance option and repay on or before the expiry of the Repayment Period.
    • It is important for you to note that the Purchase Price for a Voucher on this Sale on Advance option is immediately due for payment from the date that the Voucher is purchased.  However, in our sole discretion, we provide you the option to pay the Purchase Price on the expiry of the Repayment Period.
    • You hereby authorise us to collect the Purchase Price where applicable from the Payment Method that you have indicated on the VPS Approved Platform.
    • You may only purchase one Voucher using the Voucher Advance option at any given time. You may only purchase another Voucher using the Voucher Advance option once you have paid the Purchase Price for the preceding Voucher purchase in full.

 

  1. Payment Methods
    • You may elect to use any Payment Method available to you on the VPS Approved Platform to purchase the Vouchers.
    • You may not use a virtual card as a form of a Payment Method.
    • You may amend your Payment Method and any details referring to them at any time prior to paying the Purchase Price.
    • In the event that you update the details of your Payment Method and we are unable to collect the Purchase Price from the updated details, you acknowledge that we may collect based on the details you initially provided to us.
    • You acknowledge that in the event that you have more than one Payment Method on any of the VPS Approved Platforms and the Payment Method you have selected to pay for the Voucher during the Repayment Period is dishonoured for any reason, you hereby give VPS authority to collect from any other Payment Method that has available funds to satisfy your repayment obligation.
    • You warrant that the information relating to your Payment Method belong to you (or you are duly authorised to use them). You further warrant that the information you have provide is true and accurate. You will ensure that all Payment Method information is always kept up to date.
  2. Termination of the Service
    • You may contact us at any time in order to request for the Service to be deactivated/removed from your profile on all the VPS Approved Platforms.
    • Where you have requested for the Service to be deactivate/removed from your profile you will continue to be liable for the Purchase Price that are due and payable by you.
  3. Limitation of Liability

VPS shall not be held liable for any loss, damage or injury you may incur as a direct or indirect reason of:

  • your use and/ or redemption of the Vouchers;
  • you breaching the provisions of these Voucher Terms and Conditions; and

 your violation of the rights of any third party, including our third‑party service providers in relation to the Service.

 Privacy Notice

Scope

This Privacy Notice applies to customers who take up the VodaLend Voucher Advance service. Unless context dictates otherwise, the Vodacom Privacy Statement shall also apply to interactions with you regarding any collection, use or other processing of personal information.

Personal Information Collected
    • Vodacom only collects personal information required to enter into an agreement for the VodaLend Voucher Advance service.

Uses and Sharing
    • Vodacom processes the information to provide you the VodaLend Voucher Advance service as per agreement and may use your information to provide you with information on related products or offer discounts on certain offerings;
    • Vodacom will use your personal information for purposes consistent with the reason Vodacom has collected it for;
    • Vodacom will share your information with our Supplier to conduct VodaLend Voucher Advance scoring. If you do not provide your consent to share the information, Vodacom will not be able to provide you with VodaLend Voucher Advance service;
    • Vodacom will require our third party Supplier/s to handle your personal information in accordance with our full privacy statement, as well as applicable privacy legislation.

Your Rights
    • You may access personal information that Vodacom holds about you. You may also ask us to correct any errors or delete your personal information held by us, under certain circumstances;
    • You may opt-out of any marketing messages or further contact from us;
    • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

How to Contact Us
    1. If you need to: Change any of your details; or 
    2. If you need any other customer support, please call customer care on 082 135.

 

Page Title
VodaLend Voucher Advance
Keywords
VodaLend Voucher Advance
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/vodalend-voucher-advance

Vodacom Unlock Your 30 Birthday Promotion Terms and Conditions

CBU

Vodacom “Unlock Your 30“ Birthday Promotion

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Unlock Your 30" Birthday Promotion (the “Promotion”) where customers stand a chance of winning their share of Vodacom’s 30th birthday rewards.

All participants during the term of the Promotion agree to be bound by the following Terms and Conditions:

Duration

  1. The Promotion is open to all existing Vodacom Prepaid, Hybrid and Contract customers, including new customers who activate a new SIM on the Vodacom network or port into the Vodacom network, during the Promotional period from 00 am on the 30th of June 2024 to 23h59 on the 08th of October 2024.
  2. The duration of the Promotion may be extended or curtailed at the discretion of Vodacom.

Rewarding

  1. By participating in the Promotion, customers stand a chance to receive a Vodacom birthday reward of their choice, including but not limited to:
  • Free data & voice, integrated bundles;
  • Data and Voice bundles;
  • Content-specific bundles and Vodacom Tickets;
  • Lifestyle services;
  • Lifestyle vouchers;
  • VodaBucks; or
  • Discounts on Vodacom products and services.
  1. Customers will be given goals to complete according to spend and behaviour.
  2. Rewards will be allocated in real-time, immediately after the customer qualifies upon completing their goal (where possible).
  3. Rewards will remain active until their expiry date. This will be determined by the type of reward provided and will be communicated to you.
  4. Customers can receive as many rewards as they can for as long as they complete the awarded goal within the given time frame.
  5. Customers can view their reward balance via the following channels:
  • VodaPay
  • USSD (*135# and *133#)
  1. Customers will be able to migrate with their rewards when moving to a different tariff plan.

Eligibility

  1. Only entries received during the Promotion period as stipulated in clause 1 above will qualify for rewards, provided that the awarded goal is completed within the given time frame.
  2. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Promotion. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  3. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  4. In the event that the user of the mobile phone (i.e., the participant in the Promotion) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the reward will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  5. Master and child accounts can participate in the Promotion. All linked numbers can participate in the Promotion.
  • In the case of the Master and Child accounts / linked numbers, the rewards will be awarded to the cell number that performed the qualifying behavior. Master accounts will not receive rewards earned by child accounts.
  1. Vodacom Business end-users are also eligible to participate in the campaign. Any Vodacom Business end-user who participates in the Promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder with whom they are employed.
  • The end-user shall also comply with all policies that he/she is subject to by virtue of their employment by the Vodacom Business account holder.
  • Vodacom shall not engage in any dispute between the end-user and the Vodacom Business account holder, and where such dispute/s arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  • Vodacom Business customers purchasing any products or services by either adding to bill or via credit card are eligible for rewards.
  1. The following customers are excluded from participating in the Promotion:
  • All Machine-to-Machine (M2M) SIMs and devices.
  • APN SIM cards.
  • Community services SIMs / phone numbers.
  • Bulk SMS applications are not permitted to participate in the Promotion; and
  • Non-customer SIMs that use applications to send SMSs in volumes not possible by a natural person.
  1. Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Promotion are not eligible to participate in this Promotion.

Valid Entry

  1. The Promotion will be the channelled for participation via -
  • Voda Pay App; and
  • USSD (*135# and *133#).
  1. Customers who opted into the previous Vodacom summer campaigns will not be required to opt-in again.
  2. Customers can participate in the Promotion by opting into a personalised goal and choosing a reward.
  3. Customers will have a choice of three rewards to select from, when choosing their goals.
  4. The customers will receive an SMS notification once their goal is set and once it is successfully completed.
  5. Customers will only be allowed one active goal at a time.
  6. Customers will be allocated one goal at a time. For this goal, a customer will have up to 7 days to accomplish it before it expires.
  7. If the customer does not complete the goal within the set period, the goal will expire, and a new goal will be re-presented.
  8. Customers are allowed to participate multiple times.
  9. Customers may still participate in any other Vodacom promotions running concurrently with the Promotion (depending on the rules of your active promo).
  10. By opting into the Promotion, the customer will also be opted into the VodaBucks Rewards Programme (https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme) and will enjoy all the benefits of the Vodacom Rewards Programme.
  11. There are no additional charges for participating in the Promotion apart from the standard data costs to upload a valid entry, as explained in clause 18 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  12. Vodacom shall not be liable for any costs incurred by the winners for entering the Promotion or in claiming any rewards, where applicable. 
  13. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Redeeming the Reward

  1. Once the goal is completed, the customer will be issued with the associated reward.
  2. Customers will be able to see their personalized active goals via the following channels:
  • Vodapay App; and
  • USSD (*135# and *133#).
  1. Once a goal is completed, the customer will receive a message to confirm when the reward is allocated successfully.
  2. Customers can then access or redeem their reward as stipulated in the message sent to them.

Winner Validation

  1. All the information provided or related to this Promotion shall be managed, captured and approved by Vodacom.
  2. The claim for any reward will be subject to security and validation, and Vodacom reserves the right to withhold any reward until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Promotion and have to comply with the required validation procedure, determined by Vodacom, in order to claim any rewards, failing which such winner will forfeit the reward and the reward will be awarded to the next selected qualifying entrant.
  3. Notwithstanding the fact that the rewards vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such reward will be forfeited.

Reward Delivery

  1. All rewards will be claimed via self-service channels and where applicable customers will provide details of the relevant store to claim their reward. No rewards will be delivered to a postal address.
  2. No rewards are transferable or exchangeable and may not be redeemed for cash.
  3. If a customer cannot accept a reward for any reason whatsoever, the reward will be forfeited.
  4. All risks and ownership of the rewards shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Promotion as well as in regard to the rewards shall terminate.

Personal information

  1. User data collected via the Promotion will not be used for any other purpose than for execution of the Promotion.
  2. User data collected via entry for this Promotion will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The Vodacom’s decision on any aspect of the Promotion including the allocation of the rewards will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a reward if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the reward.
  6. Vodacom is not liable for any technical failures affecting participation and / or reward redemption process of the Promotion. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the reward redemption process of the Promotion.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any reward nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom “Unlock Your 30“ Birthday Promotion
Page Title
Unlock Your 30 Birthday Promotion | Vodacom
Keywords
Unlock Your 30 Birthday Promotion, Unlock Your 30, Birthday, Promotion
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Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/promotions/unlock-your-30
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