Platinum Terms and Conditions

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Platinum Terms and Conditions

Terms & Conditions

Vodacom Platinum programme benefits are subject to the following terms and conditions:

General

Your Vodacom cellphone number serves as your Platinum programme membership number.

Membership is valid for a period of 12 (twelve) months and is reviewed annually.

Once membership is approved the benefits will only be effective 1st of the following month.

Any and all benefits associated with Platinum programme membership are available and applicable for the year of your Platinum programme membership only.  They may not be accumulated, transferred or exchanged.

If a company is responsible for your cellphone account, it is your responsibility to ensure that benefits you receive on the Platinum programme do not contravene the company policies and procedures.

Membership of the Platinum programme will be forfeited immediately if you port to another mobile network operator.

Vodacom reserves the right to amend these terms and conditions, and where such amendment is material, Vodacom will provide you with reasonable written notice prior to implementing such a change

Premium Service Desk access

You will be routed directly to the Premium Service Desk when calling 082 1903 from the cellphone number that is registered on the Platinum programme.

Annual upgrade benefit

Effective from 1 June 2021 upgrade/new activation device issue, eligibility is 12 months from the date of the last upgrade and corporate processed.

Should your account not be in good standing, you will be automatically removed from the programme and none of the benefits will apply, including the yearly handset upgrade.

There is no administration charge associated with the annual upgrade benefit.

The range of devices available for the upgrade is dependent on your applicable price plan.

Upgrade deals with finance and/or once-of pay-in amounts, will be for your own account.

This benefit is subject to the renewal of your contract for a period of 24 months, from the date of the Upgrade and any finance deals associated to the Upgrade.

Finance deals that are selected are for 24 months. 36 months upgrade and corporate deal options are not available on the Platinum programme.

Device insurance is your responsibility.

Please remember to check your cellphone insurance after each upgrade to ensure it is insured for its replacement value. The Premium Service Desk consultants will be able to assist you.

Faulty, lost or stolen device benefits

If your cellphone is faulty or defective and requires repair, contact the Premium Service Desk to arrange to have it repaired.

Costs of the repairs are for your own account and are not covered under the Platinum programme benefits.

A courtesy loan phone can be requested for up to 30 days, while yours is being repaired. The loan phone request is subject to availability.

Should you not return the courtesy phone, you will be charged for the cost of the phone.

To qualify for the free replacement and delivery of your lost or stolen data device and/or its SIM card, your data service must have been used in conjunction with your data line number on the Vodacom network within the last 30 days.

In terms of RICA legislation, you are required to report lost and stolen mobile devices.  Notify the Premium Service Desk on 082 1903 and the consultants will assist, issuing an ITC reference number.   This reference number may be required by SAPS in order to obtain a case number, or by your insurer in the event of a claim.

Page Title
Platinum Terms and Conditions
Keywords
terms, conditions, Platinum
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Page Category
Terms and Conditions
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/vodacom/terms/platinum-terms-and-conditions

Voice Note Terms and Conditions Terms and Conditions

CBU

Voice Note Terms and Conditions

Terms and Conditions

The following Terms and Conditions relate to the Vodacom Short Voice Service (SVS) and do not replace any other terms and conditions, agreements or contracts which exist between Vodacom Contract, Top Up and Prepaid customers and their Service Providers. The use of the service constitutes your acceptance of these Terms and Conditions.

How the service works

  1. The Vodacom Short Voice Service, ('the Service') is a voice-based short message service available to new and existing Vodacom Contract, Top Up and Prepaid customers.

  2. The Service will enable you, the customer, to send a short voice message not exceeding 30 seconds in duration and in your preferred language to another Vodacom customer. It will also enable you to receive the SVS from another Vodacom customer.

  3. The Service will require the use of the # key as the access key for routing the service.

  4. You will need to dial the # key, followed by the recipient's number (for example # 082 123 4567) and the Short Voice server will then invite you to leave a message not exceeding 30 seconds.

  5. The Service will be sent automatically and when the 30 second limit is reached or when you press the "call" or # button before the 30 second limit is exceeded.

  6. The recipient will then receive an alert via SMS, provided that his/her mailbox is not full, that an SVS has arrived which can be retrieved by dialling #99.

  7. You will be billed for every Vodacom SVS message that is sent.

  8. The Service will work with Twincall as well.

  9. Once the customer has listened to the SVS and disconnected the call, the message will be deleted. Messages will be played in First In First Out (FIFO) format.

  10. No call back functionality is included.

Eligibility

You must be a new or existing Vodacom Contract, Top Up or Prepaid customer in order to be automatically eligible to use the Service.

No subscription is necessary.

Charges

  1. The Service will be available to Vodacom customers at a rate of R 0.45 (Incl VAT) per SVS deposit. Retrieval of SVS messages are free of charge.

General

  1. Vodacom will use its best efforts to secure the uninterrupted supply of the Service, but will under no circumstance be liable to you for any error, delay, failure or non-availability of the Service, and you indemnify Vodacom against any damage or loss you may sustain as a result of the aforesaid.

  2. Vodacom reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service with or without notice. You agree that Vodacom shall not be liable to you or to any third party for any loss or damage occasioned by any modification, suspension or discontinuation of the Service.

  3. Vodacom has the right to change or modify these Terms and Conditions at any time with the method of notice determined by Vodacom from time to time.

  4. All information relating to the Service and published on any promotional material will form part of these Terms and Conditions.

  5. Any queries with regard to the Service can be raised with your Service Provider.

Page Title
Voice Note Terms and Conditions
Keywords
terms, conditions, voice, note
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Terms and Conditions
Page URL
/vodacom/terms/voice-note-terms-and-conditions

Prime Video Mobile Edition Reward Promotion Terms and Conditions

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Buy a 4G or 5G handset and Vodacom SIM & get FREE access to Video Streaming

Campaign Terms and Conditions

Vodacom (Pty) Ltd is running a Promotion where Prepaid customers who buy a designated 4G or 5G prepaid handset plus SIM at selected stores, and make the first recharge of R29 or more, will be rewarded with a 12-month free access to Prime Video Mobile Edition plus 3GB per month streaming data, also for 12 months.  This reward is worth R59 per month.

Prime Video Mobile Edition is a premium video streaming service that gives you access to the best local and international content on your mobile phone. You can either stream or download your favourite show to watch later, at your convenience.

All participants of the promotion agree to be bound by the following Terms and Conditions:

Duration

  1. The promotion is open to all new Vodacom Prepaid customers, from all participating Vodacom channels, residing in South Africa, who meet the purchase criteria, from 06h00 on 08 October 2025 to 23h59 on 07 February 2026 (the promotion period).
  2. The duration of the promotion may be extended or curtailed at the discretion of Vodacom.

Reward

  1. Qualifying customers will receive an SMS from Vodacom with a link to the Prime Video Mobile Edition portal. To redeem the reward, customers should click on the link and sign up for a free Prime Video Mobile Edition subscription. The reward countdown begins once the customer has completed the sign-up.
  2. Qualifying customers who are eligible for the promotion acknowledge, understand, and agree that-
  • They will need to activate a 12-month FREE subscription for Prime Video Mobile Edition.
  • Customers who wish to continue with the Prime Video Mobile Edition service post the 12-month FREE period will be billed for R59 monthly.

    Customers wishing not to be billed after the FREE period should cancel the subscription after the FREE period.
  • If a customer terminates, cancels or port-out their number, such customer forfeits the use of any unused rewards from the time of cancellation onwards.

For more information on Prime Video Mobile Edition, refer to the terms and conditions.

https://www.primevideo.com/help/ref=atv_hp_cnt?nodeId=202095490

Valid Entry

  1. To be eligible to receive the promotional offer, qualifying entrants must:
  • Buy a designated prepaid handset and activate a prepaid SIM from a participating Vodacom prepaid channel.
  • Recharge with a minimum of R29 or more once-off.
  • Sign up for the Prime Video Mobile Edition 12-month FREE trial period.  
  1. To continue receiving the 12-month reward, customers should sign into their Prime Video Mobile Edition account at least once in two months and make a one-off recharge of at least R29 every month.
  2. There are no additional charges for participating in the promotion.

Eligibility

  1. Only entrants who are using SIM cards that have been RICA registered are eligible to participate in the promotional offer. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  2. Participants must reside in South Africa and have a valid South African identity document or permanent residence permit, or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.

Rewards

  1. All qualifying customers will receive the promotional reward. The allocation of the promotional reward is automated.
  2. The promotional rewards are not transferable or exchangeable and may not be redeemed for cash.

Cancellation of the reward / Prime Video Mobile Edition Service

  1. Customers can unsubscribe from the Prime Video Mobile Edition service at any time and for any reason by following the “cancel” prompts available within the Prime Video Mobile Edition Service menu, or by:
  • Using Vodacom self-service channels.
  • Calling Vodacom Customer Care: 082135.
  • Dial USSD: *135#.
  • Visit WEB: primevideo.com
  • Via Vodapay App.
  1. Upon expiry of your complimentary trial period for Prime Video Mobile Edition, the subscription shall automatically convert to a paid subscription, and the applicable monthly fee will be deducted from your airtime balance. You may manage or cancel your Prime Video Mobile Edition subscription at any time by visiting http://offers.vodafone.com/za and selecting the “Manage Subscriptions” option. It is your responsibility to ensure timely cancellation should you not wish to continue with the paid subscription.
  2. When cancelling/ unsubscribing from the Prime Video Mobile Edition Service, you accept that your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), in order to facilitate a convenient experience should you choose to re-subscribe at a later stage within the 6 (six) month period.

Personal information

  1. User data collected via the promotion will not be used for any purpose other than for the execution of the promotion.
  2. User data collected via entry for this promotional will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. In the event of a dispute regarding any aspect of the promotion and/or the Terms and Conditions, Vodacom’s decision will be final, binding, and no correspondence will be entered into.
  3. Vodacom may refuse to award a reward if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
  4. Vodacom and/or any other person or party associated with the promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the promotion or from claiming the reward.
  5. Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees, or undertakings given by any person other than Vodacom itself.
  6. If Vodacom is required by law to alter or cancel any aspect of the promotion or to terminate it because of changes in legislation, or for any reason whatsoever, it will have the right to terminate the promotional offer being offered, with immediate effect and without notice. In such an event, all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors, and/or sponsors.
  7. All information relating to the promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  8. The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
  9. Vodacom reserves the right to amend these terms and conditions, and where such a change is material, Vodacom shall provide you with reasonable prior written notice.
Page Description
Prime Video Mobile Edition is a premium video streaming services that give you access the best local and international content your mobile phone. The subscription is worth R59 per month.
Page Title
Prime Video Mobile Edition Reward - Promotion | Vodacom
Keywords
Prime Video Mobile
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/prime-video-mobile-reward

Pay Once Prepaid Data Bundles Terms and Conditions

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Pay Once Prepaid Data Bundles

  1. With our Pay Once Prepaid data bundles, you can forget the hassle of having to buy data bundles every month. You can pay upfront and get allocated bundles every month either 3, 6, or 12 months.
     

    Monthly Bundle Size Total Months of Allocation Monthly Bundle Validity Total Allocated Data Price
    100 6 months 60 days 600 R79
    250 6 months 60 days 1500 R149
    500 6 months 60 days 3000 R279
    1GB 12 months 60 days 12288 R599
    2GB 12 months 60 days 24756 R999
    5GB 12 months 60 days 61440 R1999
    10GB 12 months 60 days 122880 R2499

  2.  Pay-Once data bundles are not available to Contract Customers

  3. Pay-Once data bundles are available to Prepaid and Hybrid customers

  4. The first of the data bundle allocations will be loaded on the date of purchase of the bundle. Customers will receive an SMS confirming the allocation of the first of the data bundles.

  5. Subsequent data bundle allocations will be applied every 30 days after the initial allocation

  6. Once allocated each data bundle is valid for 60 days

  7. The bundles are limited to one Pay Once data bundle per SIM card or MSISDN

  8. It is possible to purchase other additional once-off data bundles when a Pay Once data bundle is active

  9. It is possible to purchase a pay once bundle, and concurrently opt-in to a recurring data bundle

  10. When a customer migrates from Prepaid/Hybrid  to Post-paid the customer will forfeit the Pay Once bundles

  11. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.

  12. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.

  13. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network.

  14. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.

  15. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.

  16. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.

Page Title
Pay Once Data bundles Terms and Conditions
Keywords
terms, conditions, data, bundle, pay, once, data
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0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/pay-once-prepaid-data-bundles-terms-and-conditions

Vodacom Easy 2 Own Black November Promotion Terms and conditions

CBU

Vodacom Easy 2 Own Black November Promotion

Terms and Conditions:

As part of our annual Black Friday campaign, the Easy2Own (E2O) program will be participating through a value-driven customer incentive aimed at driving new activations and stimulating re-engagement from our existing base. The promotion seeks to reward both new and existing E2O customers during the campaign window while enhancing perceived value and stimulating usage behavior aligned with Vodacom’s customer growth and retention objectives.

New Customers:

All new E2O activations concluded between 24 November, and 08 December 2025 will receive double their standard unlock bundle value allocations (voice and data) for the full term of their agreement.

Standard Unlock Bundle Daily AllocationPromotional Allocation (Double Value)
50MB + 5 minutes100MB + 10 minutes
100MB + 10 minutes200MB + 20 minutes
250MB (data-only)500MB (data-only)

This applies automatically upon activation and remains valid for the duration of the E2O term.

Existing Customers:

All existing E2O customers who purchase any unlock bundles during the same promotional period will receive double their standard bundle value (voice and/or data) for each qualifying purchase made between 24 November and 8 December 2025.

All participants during the term of the Promotion agree to be bound by the following Terms and Conditions:

Duration

  1. The Promotion is open to all new Easy2Own customers residing in South Africa who purchase an Easy2Own device, and any 1-day, 7-day, and 30-day data & voice Unlock Bundle from 06h00 on 24 November 2025 to 23h59 on 8th December 2025.
  2. The duration of the Promotion may be extended or curtailed at the discretion of Vodacom.

Eligibility

  1. Only new Easy2Own customers received during the Promotional period as stipulated in clause 1 above will qualify to receive double the Unlock Bundles and the free 12-month VIU Subscription.
  2. Only entrants who are using SIM cards that have been RICA registered are eligible to participate in the promotion. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  3. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.

Valid Entry

  1. To be eligible for the Easy2Own Black November Promotion customers must:

6.1.1.  New customers must purchase an Easy2Own device as well as any 1-day, 7-day, and 30-day data & voice Unlock Bundle

6.1.2.  Customers must keep their device unlocked for a minimum of 15 days within each 30-day period to qualify for the free VIU subscription for the following period.

6.1.3.  At the end of each 30-day period, customers unlock history will be evaluated to determine if they met the 15-day minimum.

6.1.4.  If the customer meets the 15-day unlock requirement, they will receive the next 30 days of free VIU subscription.

6.1.5. The free VIU subscription is limited to a maximum of 12 months (30-day periods) from the activation date, regardless of compliance.

  1. There are no additional charges for participating in the Promotion apart from the standard data costs to upload a valid entry, as explained in clause 14 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  2. Vodacom shall not be liable for any costs incurred by the customers for participating in the Promotion, where applicable.
  3. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The judges’ decision on any aspect of the Promotion including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute regarding any aspect of the Promotion and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
  5. Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the prize.
  6. Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Promotion. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Promotion.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it because of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
The promotion seeks to reward both new and existing E2O customers during the campaign window while enhancing perceived value and stimulating usage behavior aligned with Vodacom’s customer growth and retention objectives.
Page Title
Vodacom Easy 2 Own Black November - Promotion | Vodacom
Keywords
Fibre Free 40GB Mobile Backup, Fibre, Free 40GB Mobile Backup
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/easy-2-own-black-november
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