In-store Accessory Spend Voucher Terms and Conditions

CBU

Vodacom Campaign 2024 in-store Accessory Spend Voucher

  1. Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Post-Paid In-store accessory spend Voucher” Promotion (the “Promotion”) where Customers will receive in-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets, from 8th October - 6th November 2024. The in-store accessory spend Voucher varies depending on the applicable device model.
  2. All Customers during the term of the Promotion agree to be bound by the following Terms and Conditions.
  3. The Vodacom In-store accessory spend Voucher enables a Customer to purchase accessories of their choice when upgrading / signing up to selected qualifying handsets during the promotional period while instore:

Qualifying handsets in the promotion:

October Vouchers

OEMAmount
Galaxy S24 UltraR500
Galaxy Z Flip6R500
Galaxy Z Fold6R1 000
OEMAmount
Nova 12sR400
Nova 12SER300
OEMAmount
Reno 12 FSR300
Reno 12 FR300

Note: The in-store accessory spend Voucher varies depending on the device model purchased.

The in-store accessory spend Voucher is available to new and upgrade contracts.

  1. The in-store accessory spend Voucher must be utilized during the sign-up / upgrade process strictly in-store at the time of upgrade or sign-up to qualifying handsets during the promotional period.
  2. The Accessory spend Voucher:
  3. Is redeemable instore at the time of upgrade or taking up a new contract
  4. Can only be used to purchase accessories found in store at time of redemption
  5. Can be redeemed against Accessories only
  6. Is available on selected promotional deals only
  7. Cannot be redeemed as cash
  8. Is not transferrable and cannot be used in conjunction with other offers, promotions and Vouchers.
  9. Can only be redeemed against one spend per deal.
  10. Customer cannot take up accessories that are not in stock at the time of redemption of the in-store accessory spend Voucher as the accessory spend Voucher is only valid at the time of upgrade / sign up.
  11. In an instance where the Customer purchases accessories that are more than what the In-store accessory spend Voucher is, the Customer is liable to pay the outstanding extra amount.
  12. In an instance where the Customer spends less than the value of the In-store accessory spend Voucher, he/she acknowledges that there will be no change given and that he/she forfeits the remaining balance.
  13. Should the Customer spend less than the value of the accessories with the in-store accessory spend Voucher - he/she is allowed a R21.00 shortfall only e.g.: In-store accessory spend Voucher is R200.00, the Customer cannot select accessories less than a total amount of R179.00.
  14. In-store accessory spend Voucher are only valid during the specified deal period.
  15. Subject to availability of the specified device/deal :-
  16. Customer cannot request an extension on the Accessory Spend Voucher.
  17. Customer can add as many accessories to the value of the specified Voucher/Spend amount.
  18. Customers cannot use the in-store accessory spend Voucher to purchase handsets, tablets, tablets, airtime and data.
  19. Should Customer return, or swap the handset, Customers are then supposed to return all accessories that were redeemed at the time of the initial purchase before they can swap out or return stock
  20. Should Customers fail in doing so they will not be awarded the accessory in-store accessory spend Voucher of the new purchase.
Page Description
Customers will receive in-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets, from 5th July – 6th August 2024. The in-store accessory spend Voucher varies depending on the applicable device model.
Page Title
In-store Accessory Spend - Voucher | Vodacom
Keywords
In-store Accessory Spend Voucher, In-store, Accessory Spend Voucher
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/accessory-spend

Self-RICA Terms and Conditions

CBU

Self-RICA Terms and Conditions

Abbreviated T&Cs for Self-RICA:

Vodacom is a processor of Personal Information (PI) as defined in the Protection of Personal Information Act (POPIA).

When using this service, we will require processing of your personal information to provide you with electronic communications services.

This includes processing through third parties:

  • To confirm identity and address details from trusted third party data sources

  • Afrigis / Google maps for location services

  • Biometric processing and storage

Full T&Cs for Self-RICA:

Accessing any pages on this online service implies that you agree to the following terms and conditions of use of this online service.

These terms and conditions contain provisions which appear in a similar text style to this clause in order to draw your attention to such clauses because they:

  • may limit the risk or liability of the Vodacom Group or a third party; and/or

  • may create risk or liability for you; and/or

  • may compel you to indemnify the Vodacom Group or a third party; and/or

  • Serve as an acknowledgement, by you, of a fact.

  1. Disclaimer

    1. Whilst every effort has been made by Vodacom (Pty) Ltd ("Vodacom"), and its suppliers of information, to ensure the proper performance of this online service, the accuracy of the information/images and the reliability of the binary data on this online service, Vodacom, its affiliated companies, suppliers, or any of their employees, do not, to the full  extent permitted by law, guarantee the availability or accuracy of the services, content and/or information offered on this online service ("the Service/s").

    2. Vodacom makes no representations or warranties, whether express or implied, and assumes no liability or responsibility for the proper performance of the Services and the Services are thus used at your own risk. In particular Vodacom makes no warranty that the Services will meet your requirements, be uninterrupted, complete, timely, secure or error free.

    3. This site may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for your convenience and should not be construed as an express or implied endorsement by Vodacom of the site(s) or the products or services provided therein. You access those sites and use their products and services solely at your own risk.

  2. Indemnification

    1. To the full extent permitted by law, you indemnify and hold Vodacom harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages which arises directly or indirectly out of a breach of the terms of these terms and conditions by you or arising out of or in connection with the failure or delay in the performance of the Services or your  use of the Services, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, or the use of the Services, other than in respect of losses caused by Vodacom's gross negligence or intentional misconduct.

    2.  Without affecting the generality of 2.1 above, Vodacom shall not be liable to you for any breach of these terms and conditions or failure to perform any obligations as a result of technical problems relating to its network, termination of any licence to operate or use the network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond Vodacom's control. 

  3. Use of services

    1. You may only use the Services for lawful purposes and you warrant that you shall not:

      1. use the Services to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property rights, or otherwise objectionable or unlawful;

      2. Use the Services for the transmission of "junk mail", "spam", "chain letters", or unsolicited mass distribution of SMS;

      3. other than for your personal and non-commercial use, store on your computer, or print copies of extracts from this site, and you may not, other than for your personal and non-commercial use, "mirror" or cache information provided via this site on your own server, or copy, adapt, modify or re-use the text or graphics from this site without prior written permission from Vodacom.

  4. Privacy policy

    1. Vodacom and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate its commitment, Vodacom has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

    2. What types of information are Vodacom collecting, and how do we do it? You will be able to explore the majority of the Services offered on this site without us collecting any identifiable information from you. For the purpose of business communications, administration and transacting Vodacom may collect and/or use personal information, for example: your name, address, telephone number, e-mail, and current geographical location and/or account details. This will enable Vodacom to:

      • Respond to queries or requests submitted by you;

      • Process orders or applications;

      • Resolve problems with goods and services previously supplied; and/or

      • Create products or services that may meet your future requirements.

      • Vodacom will use, collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer.

  5. The use of Cookies

    Vodacom may store some information (commonly known as a "cookie") on your computer when you visit our web site. This enables Vodacom to recognise you during subsequent visits. The type of information gathered is non-personal (such  as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. Apart from merely establishing basic connectivity and communications, Vodacom may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible.

  6. What about the security of my personal data?

    Vodacom has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an on-going basis. Please note that Vodacom cannot be responsible for the privacy policies and practices of other sites you may access using links from this Service. We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions. Please be aware that internet communications are inherently insecure unless they have been encrypted. Your communications may be routed through any number of countries before reaching this site. Vodacom therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control.

    1. Will Vodacom disclose any of my personal information?

      1. Vodacom does not distribute any of your personal information to third parties; unless it's required to deliver the products or services requested by you. In addition, Vodacom will not sell your personal information to third parties unless you give us your specific permission to do so. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. It may also be necessary to pass on your data to a supplier who will deliver the product on order. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws.

    2. Amendments to this Security and Privacy Statement

      1. Vodacom reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation.

    3. Whilst your name and e-mail address which is supplied to us when registering for the Services will not automatically be made available to the recipient of your SMS, we nevertheless are able to trace the source of an SMS, and such information will be made available to the authorities if required by law.

    4. Monitoring or recording of your calls, e-mails or SMS's may take place for business purposes to the extent permitted by law, such as for example quality control and training for the purposes of marketing and improving the Services. However, in these situations, we will not disclose information that could be used to personally identify you.

    5. You agree that Vodacom may, to the full extent permitted by law, receive or disclose your personal information, documents, detailed call records, credit profile information and/or any other credit information from or to any of Vodacom's shareholders, related entities, suppliers, agents,  professional advisors or any company within the Vodacom Group for marketing purposes, subject to your right to restrict receipt of unwanted marketing material or other rights in terms of the Consumer Protection Act, 2008

  7. Electronic communications

    All electronic communications, including any attachments thereto that are transmitted to you by Vodacom, shall be on the following terms and conditions:

    1. Before any purported agreement, that has been negotiated either wholly or partly by electronic means, shall be considered binding on Vodacom, the following terms and conditions shall apply:

      1. An advanced electronic signature, (as defined in the Electronic Communications and Transactions Act 25 of 2002), of a duly authorized member of the Board of Directors of Vodacom shall be required to be used and attached to any electronic communication containing any offer and/or acceptance by Vodacom, as the case may be.

      2. Where Vodacom is acting as the offer or, the agreement shall be deemed to have been concluded at the time when and place where the acceptance of the offer was actually received by the Director so acting on behalf of Vodacom, and upon such Director expressly and manually acknowledging receipt of such acceptance.

    2. An electronic communications shall be considered to have been sent by a Director as aforesaid only if:

      1. The Director sent it personally; or

      2. It was sent by a person who had the required authority to act on behalf of the said Director.

      3. Any opinion or advice contained in electronic communications shall be subject to the terms and conditions contained in any governing agreement.

      4. Vodacom is not responsible for the proper and/or complete transmission of the information contained in the electronic communication or of the electronic communication itself nor in any delay in its receipt.

      5. Whilst Vodacom does employ virus filtering, it provides no guarantees or warrantees that the electronic communication is virus-free.

  8. Intellectual property rights

    You acknowledge that Vodacom owns or is the licensor of the intellectual property rights in and to all Services contained herein, and that the unauthorised use thereof is expressly prohibited. The word or mark "Vodacom", and "Voda", however represented, including stylised representation, all associated logos and symbols and combinations of any of the foregoing with another word or mark, used on this site, are the trademarks of Vodacom, or one of its affiliated companies.

  9. Password and/or One Time PIN

    If you have a password or One Time PIN (OTP) you undertake to keep it secure and warrant that no other person shall use the Services utilising your password or OTP, and you acknowledge further that you are responsible for ensuring that no unauthorised access to the Service is obtained using your password or OTP, and that you will be liable for all such activities conducted pursuant to such use, whether authorised or not.

  10. Termination and variation

    To the full extent permitted by law, we reserve the right to alter, restrict and/or terminate the Services to you in particular, or to the public in general, without notice or reason, or to revise these terms and conditions, and/or the prices at which the Services are offered, at any time. Such changes will be posted on this site and will be deemed to have been accepted by you if you continue using the Services. The obligation therefore is on you to review these terms and conditions at regular intervals.

  11. General

    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.

    4. These terms and conditions, as varied by us from time to time pursuant to clause 8, above constitute the sole agreement between you and Vodacom.

Page Title
Self-RICA
Keywords
Self-RICA
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/self-rica

Family Sharing Terms and Conditions

CBU

Family Sharing

Terms & Conditions

  1. The following terms and conditions relate to the Family Sharing Service and do not replace any other terms and conditions, agreements or contracts which exist between the customer and Vodacom and their Service Providers. By using this service you accept these terms and conditions.
  2. The Family Sharing service allows a Vodacom customer to share data with another Vodacom customer. The customer sharing data will hereinafter be referred to as the sharing subscriber, and the customer receiving data will hereinafter be referred to as the receiving subscriber.
  3. The ability to be a sharing subscriber applies to all subscribers on a Red Contract or Hybrid price plan. Sharing RED subscribers can also be a receiving subscriber.
  4. The receiving subscriber can be on any Post-paid Contract or any Hybrid/Top up Contract on the Vodacom network.
  5. A receiving subscriber can only be shared with from one unique sharing subscriber per calendar month. The receiving subscriber may not be a Prepaid subscriber. 
  6. The sharing subscriber must be the master account holder of the RED price plan intended to be used for sharing, or must be granted master account holder privileges by the account holder of the contract by calling 082 111.
  7. The service is limited to the sharing of Data only. No voice minutes, airtime or SMS sharing is permitted.
  8. Data bundles that can be shared, can be any recurring data bundle i.e. the data bundle allocated as part of the monthly contract default allocation, Recurring Mobile Internet bundles and/or Incentive Recurring data bundles allocated as part of a deal or promotion. No Once-Off, URL specific, Just 4U or any other data bundles with a validity of 30 days or less can be shared and allocated from the sharing subscriber, to the receiving subscriber. 
  9. In the months where sharing occurs, the contract default data allocation will be doubled with equivalent Night Owl Data which can be used by either the sharing subscriber, or shared with a receiving subscriber as Night Owl data. Night Owl Data can only be used between midnight 00:00 and 5:00. See Night Owl Terms and Conditions.
  10. The data bundle shared by the sharing subscriber will be deducted from the available Recurring data bundle balances on the sharing subscriber's account, and will be allocated to the receiving subscriber's account as a Once-Off bundle.
  11. The bundle received by the receiving subscriber is valid only for the calendar month in which it was shared and will expire at 23:59 on the last day of the calendar month in which the sharing occurred.
  12. A completed transaction where a bundle was shared by the sharing subscriber and then received by the receiving subscriber, cannot be reversed.
  13. A sharing subscriber can only share data with a maximum of 6 receiving subscribers in a calendar month. The sharing subscriber will be charged R25 for the calendar month, for each unique receiving subscriber number with which data is shared. This cost will be added to the sharing subscriber's bill. The charge is applicable for every calendar month the service is used. Where no sharing occurs, no charge will be applied.
  14. Details of the sharing, the bundles size and the receiving subscriber who received the bundle, can be viewed in the monthly itemised bill of the sharing subscriber. The phone number of the receiving subscriber will be displayed as well as the date, time and size of the bundle shared.
  15. Data that can be shared will be available in set bundle sizes and presented as an option to the sharing subscriber. Where the sharing subscriber has less than the maximum bundle size, the sharing subscriber will only see bundles applicable to their balance i.e. if the sharing subscriber has 4GB of data, the sharing subscriber will only be presented with bundle sizes of 3GB and lower to share. If the sharing subscriber has a data balance of recurring data that is less than the minimum bundle size for sharing, then the sharing subscriber will not be able to share data until they get a new allocation of recurring data.
  16. Bundle sizes that can be shared are set as follows
    • 100MB
    • 250MB
    • 500MB
    • 1GB
    • 2GB
    • 3GB
    • 5GB
    • 10GB
    • 20GB
  17. Upon depletion of the shared bundle, data usage for the receiving subscriber will revert to other available data bundles, and where there are no available data bundles, data will be consumed at the out of bundle rate applicable to their price plan; until another data bundle is either purchased, or shared with the receiving subscriber by a sharing subscriber.
  18. If either the sharing subscriber or the receiving subscriber is in account soft/hard lock status they will not be able to share/receive respectively until the account is unlocked.
  19. All sharing must be done via the Vodacom online  channels https://myvodacom.secure.vodacom.co.za and the VodaPay App, where the sharing subscriber will be required to register and login to perform the sharing.
  20. The bundle shared by a sharing subscriber, and allocated to a receiving subscriber, may only be used for national data usage and does not apply to international data roaming usage. 
  21. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change or amendment.

 

Page Title
Family Sharing Terms and Conditions
Keywords
terms, conditions, family, sharing
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/family-sharing-terms-and-conditions

Specific Needs Terms and Conditions

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Specific Needs Terms and Conditions

Register/edit your disability

By registering or editing your disability, you agree to the following Terms and Conditions:

  1. Vodacom Prepaid and Postpay customers with disabilities may choose to register their disability voluntary 

  2. Persons with disabilities are those persons:
    Experiencing permanent mobility, cognitive, psychosocial and communication difficulties in performing daily tasks and functions
    Whose conditions/disabilities have been diagnosed by a registered Medical Specialist or Health Professional

  3. Persons with various disabilities types may register their disability, for example:
    Blind 
    Partially sighted 
    Deaf 
    Hearing impaired                     
    Speech impaired  
    Physically disabled                          
    Limited hand function  
    Psychosocial disability 
    Learning disability 
    Intellectual disability 
    Neurological 
    Elderly/Senior Citizen

  4. To register your disability, you must accept a self-declaration that confirm you are a person with a disability and that your disability has been confirmed by a registered Medical Specialist or Health Professional
    Self-Declaration
    "I hereby declare that I am a person with a disability as I experience mobility and communication difficulties in performing daily tasks and that it has been diagnosed by a registered Medical Specialist or Health Professional.
    The information provided herein is correct and I understand that registering my disability is to receive communication of exclusive deals and promotions. Vodacom (Pty) Ltd reserves the right to amend or terminate special deals and promotions at any time".
    "I confirm that I have read, understand and agree with the mentioned guidelines."

  5. Benefits of registering your disability 
    Receive communication of exclusive deals and promotional campaigns
    Access special discounted contract deals available at participating retail stores and online (note: the contract application process applies)
    Be included in targeted ad-hoc promotional campaigns  
    Enable Customer Care channels to provide relevant and targeted customer service 
    Receive preferential treatment from Customer Service channels:
    Email: [email protected]
    SMS: 12580 from a Vodacom sim
    Call: 08212580 free from a Vodacom sim
    Use the #specificneeds on Facebook, Twitter, Linkedin and Instagram to receive priority customer service
    To receive priority repair service in store

  6. De-register/cancel your disability status
    Select the de-register option when you want to cancel your disability registration 

SMS Bundle

Only subscribers with hearing impairments (deaf, hearing impaired/loss) can apply for the free SMS bundle for the Hearing Impaired product by completing the relevant Application Form (VOD-IMP-FRM-0828). The hearing impaired customer must complete all the sections of the application form and adhere to all the instructions on the form. Should Vodacom deem it necessary to request a copy of the customers Audiology Report, it will have to be submitted accordingly. It is the sole discretion of Vodacom (Pty) Ltd to award the SMS bundles.   

Applications will be reviewed and approved should the customer meet all the criteria of the Application Form. The subscriber will receive an SMS to confirm the approval or rejection of their free SMS bundle application.  Once the subscriber has received the SMS notification that confirms the approval of their application, they can purchase any SMS bundle size of their choice.

The SMS bundle for the Hearing Impaired offer is available to new and existing Prepaid, TopUp and Contract subscribers.

Allocation of free SMS bundle:

New Top Up and Prepaid subscribers who are approved to have the HI (hearing impaired) attribute and who purchases a new month to month SMS bundle, will receive the prorated month to month SMS bundle as well as the prorated additional free SMS bundle for the HI upon purchase.

Top Up and Prepaid subscribers with an existing month to month SMS Bundle and who have been provisioned with the HI (hearing impaired) service, will receive their additional free HI SMS bundle on the first day of the new month. 

The free bundle can be loaded as an ad-hoc or as recurring SMS bundle subscriptions.

The free bundles will apply to all bundle sizes below:

Bundle Size  Cost per Bundle In Bundle SMS Out Bundle SMS
      Peak Off-Peak
20 R10.00 50c 80c 35c
50 R25.00 50c 80c 35c
100 R33.00 33c 80c 35c
200 R45.00 22.50c 80c 35c
300 R67.50 22.50c 80c 35c
500 R112.50 22.50c 80c 35c
1000 R225.00 22.50c 80c 35c
1500 R337.50 22.50c 80c 35c
2000 R450.00 22.50c 80c 35c


Loyalty bundles (Talking points and promotional) do not qualify.

This offer is available to a customer with a valid identity/passport number limited to only one primary MSISDN per ID. Subscribers will not be able to apply for the free SMS bundle on multiple accounts(MSISDNS).

Should a subscriber perform an MSISDN swap, all services must be carried over to the new MSISDN 

Order of consumption: 

  • default SMS discount,

  • SP incentive SMS discounts,

  • recurring SMS bundles,

  • once-off bundles.

There is no limit for the number of ad-hoc bundles purchased per day.Subscribers does not qualify if they have not been registered and approved as a hearing impaired customer.Should a subscriber perform a SIM swap, all services must be carried over to the new SIM card.Should the subscriber cancel the tariff plan or port to another network, the additional benefits and extra value will be forfeited.The subscriber will receive no refunds for forfeited bundles values.Qualifying subscribers that convert from Postpaid or Top up to Prepaid must retain the right to qualify for the free SMS bundles and should not be required to re-apply for free SMS bundles.Qualifying subscribers that port to another Vodacom SP (SP Change) must retain the right to qualify for the free SMS bundles and should not be required to re-apply for free SMS bundles.

The free SMS bundle must be retained when a tariff migration (FreeChange) is done.The free SMS bundle must be retained when a subscriber migrates to different SMS recurring bundle. There is no limit for subscribers who wishes to purchase multiple ad-hoc SMS bundles per day; running concurrently with only one recurring bearer level service active at once.No bundle allocation is applicable for roaming activity.

SMS bundles for all recurring Top-Up and Contract subscribers will expire at the last day of each calendar month.MS bundles for all ad-hoc Top-Up and Prepaid customers will expire 30 days after the day of purchase.Should a subscriber perform an MSISDN swap, all services must be carried over to the new MSISDN.

The following Offers that have in Offer SMS bundles shall not qualify/receive free SMS Bundles for the "In Offer SMS Bundles":

  • iPhone  Offers - 100 in Offer SMS bundle

  • Talk 500 - 100 in Offer SMS bundle

  • Talk 100 - 200 in Offer SMS bundle

  • Smart Talk Offers - 100 in Offer SMS bundle

  • Smart Tariffs - 100; 300; 400 & 800 in Offer SMS bundle.

The following Offers are also excluded from receiving free SMS bundles: Data Messenger, M2M & Remote Surveillance Offers: 

  • Data Messenger

  • Data Messenger Plus

  • Data Messenger Lite

  • M2M Lite

  • M2M Data

  • M2M Chip Lite

  • M2M Chip Data

  • M2M Chip Extended

  • M2M Pro

  • INEWIT 40.

Vodacom (Pty) Ltd reserves the right to amend or terminate the programme at any point in time without any reason.

Upon termination/cancellation of the SMS Bundle for the hearing impaired, the SMS bundle once-off will expire after 30 days and the recurring bundle will expire at the end of the month.

Page Title
Specific Needs Terms and Conditions
Keywords
terms, conditions, specific, needs
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/specific-needs

Hisense South Africa Warranty Terms and Conditions

CBU

Hisense South Africa Warranty

Dear Customer, 

Thank you for the purchase of a Hisense product.  

The following conditions apply to the warranty on your Hisense product, which replaces any other conditions printed or published elsewhere. Please read through the conditions carefully and make sure you understand them. If you have any questions regarding the warranty, please make contact with us on 0860 447 3673 or send us an email on [email protected]. 

Major Household Appliances include products such as Tv, Fridge and Freezers, Washing Machines, Built in and freestanding ovens and stoves (excl. mini ovens) etc. 

Conditions of your Warranty: 

From January 2014, Hisense warrants the product against faulty manufacture and / or defective material and the working of your product for 36 months (3 years) from the date of purchase, provided it is used for its intention and for domestic use only. A further 12 months warranty can be obtained (4th year warranty) if the consumer has registered their warranty successfully with Hisense South Africa within the first 6 months of date of purchase. Please visit us on www.hisense.co.za for product registration or SMS the word HICARE to 48868 and you will receive a link to our mobi site with easy to follow instructions to complete registration. Bar fridges, mini ovens, free standing stoves, sound bars and microwaves carry a 2 year warranty – please refer to our latest Small Appliances warranty conditions. Units that are supplied through rental channels carry a 2 year warranty only, please consult with these channels or Hisense South Africa regarding the warranty period and conditions. The warranty does not apply to Hisense air conditioners, please contact our agents / original retailer or distributor for warranty conditions for air conditioners. NOTE: The 4 year warranty does not apply to all dealers, please refer back to the dealer or distributor where the unit was purchased from for the correct warranty period and conditions or contact Hisense South Africa. For warranty conditions, period and queries in any other country, outside South Africa, please consult the in country local Distributor. 

  1. For product purchased before January 2014, we warrant the working of the unit for a minimum of 12 months (1 year), but may vary from retailer to retailer. Please consult with the original dealer the unit was purchased from to confirm the warranty period or contact us if you unsure regarding your warranty on [email protected].  

  2. Hisense bar fridges, microwaves and mini-ovens, are not repaired. Kindly return it with the original proof of purchase to the store is was bought from, within the warranty period from date of purchase. It may be required to log a service call for inspection and verification for the reported fault. 

  3. Hisense is in support of the Consumer Protection Act 68 of 2008, and in the first 6 (six) months from date of purchase, for valid warranty claims, the product will may be repaired or exchanged by the Hisense, or credited by the dealer / store once approved by Hisense. For the remainder of the warranty period (after the first 6 (six) months from date of purchase) the product may be repaired or exchanged by Hisense, or be requested to be credited or exchanged by the store or dealer where original purchase was made, on approval from Hisense. It may be required to log a service call for inspection and verification for the reported fault. 

  4. The above warranty conditions is only applicable for South Africa. For Namibia, Botswana, Lesotho and Swaziland, a 2 year warranty applies for repair within the 2 year warranty period, and exchange or credit can only take place on approval from Hisense. The Customer Protection Act does not apply to countries outside South Africa as mentioned elsewhere is the warranty conditions. For warranty conditions, period and queries in any other country, outside South Africa, please consult the in country local Distributor. 

  5. The warranty on the product is supplied on condition that only Hisense authorised service agents are at all times used in connection with the product for any repairs or inspections where applicable. 

  6. Any repairs conducted on the Hisense products by Hisense authorised service agents, will carry a 3 month warranty on the labour and parts for the completed repair, from the date the repair was completed and does not extend the warranty nor does it start a new warranty. Parts removed during warranty repairs become the property of Hisense. 

  7. The warranty will no longer be valid, and Hisense will not be responsible for damage or injury of any kind resulting from electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls and or failure to use the product in accordance with the operating instructions and or general misuse and or abuse, or if not used for domestic purposes only, or for damage caused by a superior force (vis maior). Where the product has been infested with insects or pests. The product is physically damaged after it left the store. If water or liquid caused the damage to the product. If the warrantee seal is tampered with. Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment, shall render the warranty null and void 

  8. After the first 6 (six) months from the date of purchase, this warranty does not apply to any accessories or to light bulbs, loose glass, glass doors and enamelled surfaces, filters, handles, doors, crispers or shelves, tv stands or brackets, remotes, 3D glasses, any accessories and other parts subject to wear and tear or discolouring. Damage caused by abrasive and highly concentrated cleaners and/or cleaning materials or cleaners prohibited by the user manual, will void the warranty. 

  9. After 6 (six) months from the date of purchase of the product the liability of Hisense under this warranty is limited to the replacement and/or repair of the defective parts within the warranty period and does not extend to the installation or removal of the product. 

    The warranty shall be available only to the original purchaser of the product from an authorised Hisense Dealer or Distributor and only where the product has been retained for use in the Republic of South Africa. For warranty conditions, period and queries in any other country, outside South Africa, please consult the in country local Distributor. 

  10. Important note: In order to make sure you get to use the warranty supplied with your product and for the protection of your product when returning it, please keep the box your product came in as well as the packaging and all accessories and ensure to retain the original proof of purchase. 

Page Title
Hisense South Africa Warranty
Keywords
Hisense South Africa Warranty
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/hisense-south-africa-warranty
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