Prepaid Handset Finance Terms and Conditions

CBU

Prepaid Handset Finance Terms and Conditions

  1. Introduction 

    Vodacom as telecommunications service provider aims introduce the digital world closer to certain Vodacom prepaid Customers.   In order to achieve this purpose, Vodacom Prepaid Handset Finance provides Customers the ability to purchase a Mobile Handset, and to pay for it through Bank Account debit order for a set period, as agreed between Vodacom and the Customer. 
  2. Important Notices
    1. These Terms and Conditions govern the relationship between You and Vodacom, in terms of which Vodacom (Pty) Ltd finances handsets for prepaid Customers.
    2. These Terms and Conditions contain conditions or terms of use which appear in a similar text style to this clause/condition in order to draw your attention to such clauses because they:
      1. may limit the risk or liability of the Vodacom Group or a third party; and/or
      2. may create risk or liability for you; and/or
      3. may compel you to indemnify the Vodacom Group or a third party; and/or
      4. serves as an acknowledgement, by you, of a fact.
  3. Handset model
    1. Vodacom shall communicate to You the handset models which qualify for prepaid handset finance. Vodacom reserves the right to determine and alter the devices which qualify for Vodacom Prepaid Handset Finance.     
    2. The Financed handset shall be linked to a specific mobile number on the Vodacom network. The handset will only function as designed when used with this number, as the Financed handset shall be locked and linked to the specific subscriber. 
    3. During initial set-up of the Financed handset, the app must be activated, the You will be prompted to agree the Terms and Conditions. For the avoidance of doubt, any reference to the 'App' in these terms relates to the Locking App. 
    4. A 14 Day Cooling Off period is applicable when You purchase a device over a sales call, i.e. over the phone. The 14 Day Cooling Off period is calculated 14 days from the day that the Financed handset has been successfully delivered to You.
    5. You must call the Vodacom after Sales call centre (082 1945) to request for the device to be replaced.
  4. Qualification Criteria 
    1. In order to qualify for Vodacom Prepaid Handset Finance, You must meet the following requirements. You must:  
      1. be a Vodacom Prepaid subscriber
      2. Consistently recharge for more than 6 months
      3. Only have one device and mobile number which is not a smart phone. Your device should only be a 2G device
      4. have been active on the Vodacom Network for 26 days or more
      5. spend more than R150 on services provided on the Vodacom network 
      6. The highest Most Used network coverage must be 3G- 4G
      7. Opt-in upon receipt of the offer message from Vodacom
    2. As part of the qualification criteria, Vodacom must obtain authorisation from You to collect the funds from Your bank account through a signed, electronic or voice recorded Debit Order Mandate. The Mandate given by You typically authorises the collections on a specific date, or repeatedly, on a fixed date every month, for a fixed amount or a variable amount.
  5. Payment obligations

    No subscription fee shall be due and payable to Vodacom by you as indicated on the invoice received from Vodacom. As a Customer making use of this handset finance service, you have the following payment obligations:
    1. A 10% deposit of the financed amount, through bank account debit order, charged for the first month before the Customer receives the handset. Deposit collection is a prerequisite to initiating the delivery of the order.
    2. This 10% deposit is payable within 2-3 days of the deal having been taken.
    3. If the 10% deposit date is from 1st - 20th of the month, then the next instalment must be taken on the first of the next month. 
    4. If the 10% deposit date is after the 20th of the month, then the next instalment must be taken on the following month. 
    5. You are required to make monthly payments to Vodacom. The amount and date of payment applicable shall be agreed with You.
    6. You may only take one Prepaid Handset Finance deal, and will not be eligible for another handset finance while another is in place.
    7. Once You have taken possession of the handset, You are required to pay the full amount due on the handset. This clause shall still be applicable in the event of the financed handset being lost, stolen, or damaged.
    8. Default on payment
      1. Should You default on repayment :
        1. the handset will be soft locked. 
        2. Please make a deposit for Your finance repayment into this bank account number

          Name of bank
          Standard Bank

          Name of account 
          Vodacom Payment Services :PRE PAID HANDSET FINANCING 

          Type of account 
          BUSINESS CURRENT ACCOUNT 

          Account number 
          043 001 599 

          Reference number
          {Your cellphone number}

          Branch Name 
          SANDTON

          Branch code 
          01 92 05
        3. Your  Vodacom mobile number is to be used as unique reference number in all transactions
      2. There is a 10 day grace period, from the date scheduled for payment, in which the You can make their payment before their device is soft locked
      3. You may request to make an early settlement subject to the payment of the full outstanding amount
      4. Should the financed handset not be automatically unlocked after repayment has been receivedYou may call customer care for assistance.
  6. Device lock

    Should Your financed handset be locked as a result of non-payment, You will only be able to perform limited functions on the device, including:
    • Switch the device on and off
    • View the Locking App Menu
    • Call emergency numbers
    • Access USSD menu
    • Receive incoming calls, answer calls and hang up
    • View SMS receipt notification text when locked
    • Access Wi-Fi settings (i.e. connecting to a Wi-Fi network)
    • Access Mobile Data settings (i.e. enabling or disabling)
    • Use the VodaPay App
    • Use camera (but not be able to open the images)
  7. General

    The Vodacom Prepaid Handset Finance privacy notice applies to the use of this product / service.  
    1. This can be accessed here https://www.vodacom.co.za/vodacom/terms/prepaid-handset-finance-terms-and-conditions
    2. Unless the context dictates otherwise, the standard Vodacom terms and conditions apply to the use of this product. These can be accessed here https://www.vodacom.co.za/vodacom/terms/terms-and-conditions
    3. The terms and conditions of use of the Financed Handset apply to use of the Financed Handset.  This can be accessed here https://www.vodacom.co.za/vodacom/terms/prepaid-handset-finance-terms-and-conditions
    4. Vodacom reserves the right to expand on and/or amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice prior to any such change taking effect.
  8. Privacy Notice
    1. Scope

      This Privacy Notice applies to customers who purchase a Prepaid Mobile Handset and to pay for it through Bank Account debit order for a set period. Unless context dictates otherwise, the Vodacom Privacy Statement shall also apply to interactions with you regarding any collection, use or other processing of personal information.
    2. Personal Information Collected
      • Vodacom only collects personal information required to enter into an agreement for purchasing a mobile handset and debiting your account for a set period;
      • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Bank Account Number, Device Information , Order, Address and delivery Details;
      • Vodacom does not obtain additional personal information from other sources.
    3. Uses and Sharing
      • Vodacom processes the information to provide you a Mobile Handset as per agreement and may use your information to provide you with information on related products or offer discounts on certain offerings;
      • Vodacom will use your personal information you provide only for purposes consistent with the reason you provided it;
      • Vodacom will share your information with our Supplier  to conduct credit scoring and for debit order payments. If you do not provide your consent to share the information, Vodacom will not be able to provide you with the Mobile Handset;
      • Vodacom will require our Supplier to handle your personal information in accordance with our full privacy statement, as well as applicable privacy legislation. The third party cannot use your personal information for any purpose, other than the reason you provided it to us.
      • You may access personal information that Vodacom holds about you. You may also ask us to correct any errors or delete the personal information Vodacom has about you, under certain circumstances;
      • You may opt-out of any marketing messages or further contact from us;
      • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.
    4. Remote Application Management  
      • Vodacom will install a locking App in your device which will lock your device where you fail to pay your monthly instalment
      • The locking App will not read or transmit your personal information, including, images, messages or call log
      • Once the device is locked you will only have access to emergency calls and the VodaPayApp. However, you will still be able to answer calls
      • Your device will automatically be unlocked once you pay the monthly instalment
      • The App cannot be removed but will be deactivated and will not pop up on your screen once the device is fully paid up.
    5. How to Contact Us

      If you need to :
      1. Change any of your details or
      2. Cancel/change your order, please call the aftersales environment 082 1945.
      3. If you need any other support, please call 082 135 customer care
Page Title
Prepaid Handset Finance Terms and Conditions
Keywords
terms, conditions, prepaid handset Finance, Prepaid Handset Finance, Prepaid Handset
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/prepaid-handset-finance-terms-and-conditions

Vodacom #ComicCon Competition Terms and Conditions

CBU

Vodacom #ComicCon Competition

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running the Comic Con (the “Competition”) where two (2) lucky customers stand a chance of winning 2x Comic Con Day passes.

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Duration

  1. The Competition is open from 10h00 on 20 August 2025 to 14h30 on 26 August 2025 (the “End Date”) to all Vodacom new and existing customers with an active number registered on the Vodacom network.
  2. The duration of the Competition may be extended or curtailed at the discretion of Vodacom.

Prizes

  1. Two (2) lucky entrants) stand a chance of each winning 2x Comic Con Day Passes each.
  • Winners from Facebook; X: Tik-Tok, Instagram

In total, there are two (2) winners, and four (4) Comic Con Day Passes will be given away in total.

Eligibility

  1. Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
  3. Any participant under the age of 18 shall present their parent / guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  5. Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are not eligible to participate in this Competition.
  6. Participants must reside in Johannesburg and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  7. In the event that the user of the mobile phone (i.e. the participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.

Valid Entry

  1. In order to stand a chance of winning in the Competition, qualifying entrants must -
  • Answer a Coming Con or Vodacom World related question
  • include the #VodacomWorld #ComicCon #ExtraordinaryExperiences hashtag in their reply,

during the Competition period.

  1. Participants may enter multiple times.
  2. There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 11 Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  3. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable. 
  4. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation. 

Prize draw

  1. The winners will be randomly selected on or after the End Date from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winners will be notified within two (2) working days after he / she has been selected and verified as a winner.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agencies, Ogilvy and VML, who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. Vodacom, Ogilvy and VML will use reasonable efforts to contact the winners via direct messaging on their social media profile on the contact details provided by the participants to participate in the Competition.
  4. Vodacom, Ogilvy and VML shall attempt to contact the winners for a period of 1 (one) normal working day after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
  5. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
  6. The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and must comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
  8. The winners’ name and surname will be displayed on www.facebook.com/vodacom and www.x.com/vodacom after a period of at least 1 (one) working days subsequent to notification of the winners.
  9. Vodacom shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. Tickets will be delivered to the winner’s physical Johannesburg address provided via messaging on their social media account used to enter the Competition.
  2. In order to effect arrangements required for the prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, contact number and physical address, with a Vodacom approved third agency, Ogilvy and VML, for distribution of the prize items, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. No prize is transferable or exchangeable and may not be redeemed for cash.
  4. If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  5. All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations regarding the Competition as well as in regard to the prizes shall terminate.

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute regarding any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
  6. Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it because of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Comic Con (the “Competition”) where two (2) lucky customers stand a chance of winning 2x Comic Con Day passes.
Page Title
Vodacom #ComicCon - Competition | Vodacom
Keywords
ComicCon, Vodacom #ComicCon, #ComicCon
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/comic-con

Integrated Bundles Terms and Conditions

CBU

Integrated Bundles

Terms and Conditions

By taking up the Integrated bundle offer, you agree to the below terms and conditions:

The integrated bundle offers customers a combination of on-net minutes and all access data to be used on the Vodacom network. 

  1. The integrated bundle is available to Prepaid and Hybrid Vodacom customers
  2. The Integrated offers will be available to you through self-service channels by dialling *135# and/ or *123# on USSD and the VodaPay App
  3. The bundle will provide you with all access data and voice minutes to use on the Vodacom network
  4. The bundle will be available to you from time of confirmation of purchase and valid for the specified period determined by your bundle validity period (e.g. 1, 3, 7 or 30 days)
  5. One day bundles are valid from time of confirmation of purchase until midnight (23h59:59) of the same day
  6. The 3, 7 and 30 day integrated offers are pay once upfront offers with recurring daily allocations
  7. Bundles can be purchased using airtime, credit cards or Airtime Advance, Vodabucks
  8. The bundle is available for use in all compatible smartphone devices and tablets
  9. Once the bundle is depleted and you wish to continue using voice or data services, you shall do so as per your existing tariff plan rates until such time as you purchase additional bundles.
  10. You can check your bundle balances by dialling *135#, and choosing option 1 – balances, or by using the VodaPay App
  11. There will be no carryover following the expiry date of the relevant bundle
  12. If you change payment type from Prepaid / Hybrid to Post-paid the remainder of their bundle will be forfeited
  13. Existing transfer rules apply: https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
  14. When a customer loads an integrated bundle i.e. same bundle type and validity period (any denomination), the remaining data in the customers bundle will adopt the validity period of the new bundle and will therefore be subject to the new expiry date.
  15. Vodacom reserves the right to terminate or change the service at any time
  16. You may only use the service for personal use. You may not use the service for commercial purposes nor may you use it to set up as a personal hotspot. Vodacom reserves the right to suspend the Service if in the opinion of Vodacom, you misuse or abuse the Service in any way whatsoever.
  17. In the event that any of your user data is collected whilst using Service, the user data will be stored for as long as Vodacom is legally required to and in accordance with Vodacom's Privacy Statement, https://www.vodacom.co.za/vodacom/privacy-policy/terms. If there is no legal requirement, the collected information will only be stored for as long as it is needed for Vodacom to be able to provide the Service and has a legitimate interest in processing such user data.
  18. Vodacom reserves the right to terminate the Services immediately and without notice to you in the event that the Service is held to be or becomes unlawful in terms of applicable laws. In such event you hereby waive any rights which you may have against Vodacom and acknowledge that you will have no recourse or claim of any nature whatsoever against Vodacom
  19. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice before implementing any such change.
  20. Vodacom makes no warranties, expressed or otherwise through its employees or agents unless such warranties are reduced into writing and contained in these Terms and Conditions.
Page Description
The integrated bundle offers customers a combination of on-net minutes and all access data to be used on the Vodacom network.
Page Title
Integrated Bundles
Keywords
Integrated Bundles, Integrated, Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/integrated-bundles

Home Internet Bundles Terms And Conditions

CBU

Home Internet Bundles

Terms and Conditions

  1. Once-off Home Internet Bundles will be available to the following customer types
  • Home Internet LTE Tariffs (10Mbps, 20Mbps, 30Mbps)
  • Home Internet 5G Tariffs (25Mbps, 50Mbps, 100Mbps and Best Effort)
  1. The Service may only be available on a 24- and 36-months contract
  2. The Home Internet Data Bundles will be available through the following self-service channels.

Home Internet

Vodacom Portal

Header Enrichment

Customer Care (082 135)
  1. All Home Internet Bundles pricing includes VAT

Data

Validity

Rand

100GB

30 Day

R99

200GB

30 Day

R149
  1. Customers will be charged for the volume of data sent and received, and not the time you spend connected.
  2. Home Internet Bundles are valid up to 23:59 on the 30th day from and including the day of purchase.
  3. Customers can extend the validity of their anytime Home Internet Bundles by purchasing another Home Internet Bundles of the same size before the initial bundle has expired. This will extend the validity of the initial bundle to that of the second bundle that was purchased.
  4. Once a Home Internet Bundles is depleted and there is no other applicable data bundle remaining all data usage will be stopped by default. Customers will only be able to use data at out of bundle rates if they have opted in to current out-of-bundle data charges. If a MBB once-off data bundle expires before the allocation is depleted, data usage will continue at 49c/MB.
  5. Once a Home Internet Bundles can be transferred to applicable Vodacom customers. Please visit the data transfer terms and conditions for full details: Vodacom Terms and Conditions - Data Transfer
  6. Home Internet Bundles will be utilised after bundles that were bought before it is depleted. Please note that in the instance that shorter validity bundles are bought after the Home Internet Vodacom may allow these bundles to be depleted first, depending on which bundle expires first.
  7. Data transfer rates are not guaranteed and are dependent on network availability.
  8. Home Internet Bundles do not apply to data roaming.
  9. No pro-ration is applied, the full allocation is always received, and the full charge is always applied.
  10. Customers will receive applicable data usage notifications for usage of their Home Internet Bundles in combination with any other general data bundles active in their account, if applicable.

Home Internet Journey Enhancement (My Vodacom App)

This service "feature" allows for convenient and seamless linking of Home Internet data sims through a Wi-Fi network. This will conveniently enable you to view your MSISDN and purchase data bundles via the My Vodacom App. Please see terms and conditions below:

  1. This feature is available to Home Internet Customers.
  2. This feature is available to new and existing Vodacom customers.
  3. If you're a new customer then:
    • You need to download the "my Vodacom App" on your respective app store (Android: Google Play & IOS: App Store).
    • Once app is downloaded, you need to create a Vodacom profile & link your MSISDN using the header enrichment feature.
  4. If you're an existing customer then:
    • You need to have the "my Vodacom App" on your cellular device.
    • You need to link your data contract MSISDN to your existing Vodacom online profile using header enrichment.
  5. Once your profile has been set up, you need to establish a WIFI connection with your modem.
  6. Once the WIFI connection has been established you will be prompted to click on the "Link Number" button that will retrieve your data sim MSISDN.
  7. Once you retrieve your MSISDN, you will be requested to confirm the presented MSISDN by clicking on the "Link Data Sim" button.
  8. It is your responsibility to ensure that your MSISDN is kept confidential.
  9. Once you have confirmed your MSISDN, then you will be redirected to the homepage of the "my Vodacom App", where you will be able to seamlessly and conveniently purchase data bundles and monitor data usage.
  10. You are at risk to expose the data contract MSISDN when you share your WIFI password to any external parties. Kindly note you are at risk if the external party has the "my Vodacom App".
  11. Vodacom is not liable for any additional connections to your WIFI modem.
  12. Vodacom is not liable for multiple accounts/profiles linked to your Data Sim MSISDN.

Termination/Limitation of Services

  1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
  3. Vodacom reserves the right to alter or terminate the Service in order to prevent catastrophic impact on the network.
  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.
  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.

Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.

Page Title
Home Internet Bundles
Keywords
Home Internet Bundles, Home Internet, Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/home-internet-bundles

Vodacom Prepaid Electricity and Water Terms and Conditions

CBU

Vodacom Prepaid Electricity and Water

Terms and Conditions

  1. Vodacom Prepaid Electricity and Water is a service allowing customers to purchase prepaid electricity from most municipalities.
  2. Prepaid electricity and water are available to purchase through the The VodaPay App, Vodacom.co.za and Vodacom Express Recharge *135*02#
  3. These terms and conditions do not in any way overrule, eliminate or adjust the terms and conditions entered into between the client, the bank and/or any municipality.
  4. Vodacom will not be liable for any loss suffered due to incorrect information that was supplied by a client such as: The incorrect cell number, electrical or water meter number or amount.
  5. Vodacom will present you with your prepaid electricity or water token within 5 minutes of a successful transaction. You acknowledge and accept that there may be a delay between Vodacom and any of the third parties involved in the successful conclusion of your prepaid electricity or water purchase.
  6. Although Vodacom complete most recharges within 5 minutes, Vodacom do not in any way guarantee a turnaround time. The main reason for this is Vodacom's reliance on third parties.
  7. Should you not receive your prepaid electricity or water token within 5 minutes or for any queries about the service you can call 082 241 0016.
  8. Vodacom does not charge a service fee for purchasing prepaid electricity or water on our platform. However, the relevant bank fees associated with this transaction will be applicable.
  9. All transactions must be in Rand amounts, no cent amount will be processed.
  10. Vodacom does not determine the number of units to be allocated with prepaid electricity or water purchase, the determination lies with your municipality. Vodacom is a channel to facilitate purchases, therefore the customer must contact their municipality for queries relating to unit allocation. Municipalities may deduct arrears charges for services from your payment 
  11. You remain a customer of the municipality at all times, under no circumstances is Vodacom permitted to contact the municipality on your behalf, including but not limited to, obtaining information related to your account/meter number etc. 
  12. In addition to the above terms and conditions, Vodacom Payment Gateway and VodaPay terms and conditions relevant to your payment transaction; and your bank's standard terms and conditions relevant to the use of your debit or credit card will apply.
  13. Vodacom reserves the right to amend or expand on these terms and conditions and where such amendment is material, Vodacom shall provide reasonable prior notice, as the circumstances permit, of such amendment before it comes into effect
Page Description
Vodacom Prepaid Electricity is a service allowing customers to purchase prepaid electricity from selected municipalities.
Page Title
Vodacom Prepaid Electricity Terms and Conditions
Keywords
Prepaid Electricity
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/prepaid-electricity

Google Terms and Conditions

CBU

Google Terms and Conditions

CONTRACT CONDITIONS OF SERVICE OFFERED BY VODACOM SOUTH AFRICA (PTY) LTD FOR THE CONTENT PURCHASE AND DIGITAL SERVICES AVAILABLE ON GOOGLE PLAY

These terms and conditions define the procedures and terms with which Vodacom SA (Pty) Ltd, (hereinafter referred to for brevity "Vodacom"), with registered office in South Africa and the head office at Corporate Park, 082 Vodacom Boulevard, Vodavalley, Midrand registered in terms of the laws of South Africa with company registration  no 1993/003367/07, VAT No. 4010139121, provides its clients with legal age and prepaid and post-paid mobile phone subscribers (hereinafter the "Customer" / the "Clients") the ability to purchase digital content and services (files, applications, texts, software for mobile phones, songs, audio files or other sounds, pictures, videos or other images) available in Google Play (hereinafter also referred to as the "content") through the charged amount of pre-paid phone credit or debit in the telephone customer account (hereinafter also referred to as "Service").

The Google Play service is managed and owned by Google Inc., a company incorporated in Delaware with headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). The use of Google Play is governed by a contract between you and Google consisting of the Google Terms of Service (available at the Internet address http://www.google.com/accounts/TOS ) and the Google Terms of Service Play (available on the Internet at http://www.google.com/mobile/android/market-tos.html ). In addition, the use of Google Play is subject to the Business Rules and Program of Google Play (available at the Internet site http://www.google.com/intl/it/mobile/android/market-policies.html ).

The present conditions of contract, specifications and economic conditions of Google Play and specifications and economic conditions of the content provider content (hereinafter the "Merchant") reported in Google Play form the contract of the Service (hereinafter jointly " conditions of Contract ").

Some of these contents can be offered by Vodacom, while others can be offered by third parties not connected to Vodacom. Customer agrees that Vodacom is not responsible for any content marketed by the Merchant Content on Google Play that is not produced by Vodacom itself.

1. Using the service and purchase of Content from Google Play

To use the service you must have a minimum age of 18 years and be resident in the Republic of South Africa. Your use of the Service implies full acceptance of the Conditions of Contract and commitment to respect them.

The right to access and use the Service is strictly limited to the SIM card inserted in the device used at the time of use of the Service, and is not transferable to third parties. The customer must be fully authorized to use the SIM card to use the Service. If the SIM card is not registered to the Client or if the real user data is not entered in the computer systems and associated users), the ultimate subject of the SIM card user must be authorized to use by the person whose name the SIM card service it. Vodacom expressly states that the use of the Service on a SIM card not registered to the Client and / or owned by a person who has been granted permission to use the SIM card of your use of the Service, can have consequences civil nature and / or, where appropriate, criminal, taxation of non-authorized customer.

Notwithstanding the mandatory law, Vodacom reserves the right to provide monthly maximum limits spending to purchase Content.

The customer has 15 minutes from the time to return the purchased content from Google Play and download the Content obtain a refund of the entire cost incurred. The customer can return a specific content only once; if the customer buys again the same content, it will not return it a second time.

Customer agrees to comply with all applicable tax information, also providing for communications and payments of taxes due in connection with the purchase of Content available in Google Play and will take charge of all communications and payment of taxes due.

2. Call center and communications

The customer can always contact the customer service 082111 to find information and assistance on the service.

3. Vodacom Responsibility and changes of Service

Vodacom does not guarantee, expressly or implicitly, that the Service will be free from errors or problems.

Vodacom does not accept responsibility for:

  • the incorrect use by the Customer Service;

  • the violation by the customer of any of the provisions set forth in clause 4;

  • malfunctions and / or lack of conformity and / or configuration errors or incompatibilities of the device / terminal that the customer does not allow the use of the Service and / or Content;

  • failure to send the contents as a result of delayed and / or non-payment by the customer;

  • delays and / or total or partial interruption of the Service for any reason beyond the control of fact and / or negligence by Vodacom;

  • acts of God or from acts and omissions of third parties;

  • reserving the right, in such cases, as of now the right to suspend and / or terminate the Service and / or disable the Customer by the Service.

The cases listed in all points will consistently be resolved as soon as possible within the time required for this type of activity.

Vodacom also will not be held responsible for any damage to the Client and / or to its mobile devices that may arise from the content.

Vodacom reserves the right at any time and for any reason, to change these terms and conditions of service (i.e. specify the service-charge / charge) upon notice to the customer. Such changes will be communicated to customers by Vodacom, with at least 30 (thirty) days' notice, in writing, or by means of appropriate information campaign. The Client, if you do not accept the changes proposed by Vodacom, will have the right to disconnect the Service, without charges and / or costs within thirty (30) days of notification by calling 082111. Notwithstanding the above, the customer is required to pay the fees accrued up to the date of service deactivation. If the Customer does not dis-activates the service within 30 (thirty) days of notification of the changes, such changes will be considered accepted.

Vodacom may at any time decide to suspend and / or terminate the Service and Vodacom shall not be liable for any right to compensation and / or damages. Vodacom will only be obliged to notify the Customer of the closing date of the service with a notice of at least 30 (thirty) days.

4. Customer Responsibilities for the use of the Service and Content

The SIM card holder will be responsible for any charges and payments incurred by the use of the Service independent of whom uses the service.

The Customer agrees not to use the Service for illegal purposes and shall at all times comply with these Conditions of Contract.

The content of Google Play purchases are intended solely for personal non-commercial purposes; (ii) the Customer shall not copy or distribute any part of the Service in any medium; (iii) shall not alter or modify any part of the Services other than as may occur during your proper use of the Service for their intended purpose; and (iv) shall comply with these Terms and Conditions.

In using the Service and make use of the Content, the Customer agrees to:

  1. not violate the provisions of law, regulations, third party rights, including provisions relating to the law on authors' rights;

  2. not forward, reproduce, duplicate and distribute any Content which are offered under license for personal use only.

  3. Furthermore the customer is committed to:

  4. not to cause damage and / or engage in disruption to telecommunications operators and / or other customers;

  5. comply with any limitations in the use of the Service and the use of exclusively reserved contents to adults;

  6. Vodacom hold harmless from any liability arising from failure to comply with these limitations.

The customer therefore undertakes to indemnify Vodacom from any damage resulting from the breach of these terms and conditions and / or of any applicable law or regulations.

The customer finally agrees to pay on time the amounts provided for the use of the Service. In the event that the Customer is in default, Vodacom reserves the right to suspend the Service, and to terminate this contract, by written notice by SMS with notice of 7 (seven) days. Against this resolution, the Customer will have the obligation to pay the amounts accrued to Vodacom until the date of the resolution, subject to greater damage.

The Customer must also abide by good faith and fairness in the use and enjoyment of the SIM card, the Service, promotions and price plans, respecting the procedures and limitations of the Service offer.

The Customer should therefore refrain from achieving several benefits other than those related to the normal use of the SIM card and the Service.

In the above cases Vodacom reserves the right to terminate or suspend Service offers and promotions, and to take any other reasonable measures provided for in the Conditions of Contract. Vodacom also reserves the right to suspend at any time Service promotional offers in the event of faults or defects of the technical control or billing systems.

5. Rights of Industrial and Intellectual Property

All rights to industrial and intellectual property in connection with the Service and everything else connected with the provision of the same by Vodacom, including all data, information, materials and other content, including by way of example and not limitation, texts, drawings, graphics, photographs, software (in any code, or notation language), videos, music, sounds, is the exclusive property of Vodacom and / or its licensors. No right or license is granted to the Customer on the same except for that provided in these Conditions of Contract and / or any specific conditions that the customer agrees to comply.

The Customer acknowledges and agrees that the trademarks, names, logos and signs used by Vodacom in connection with the Service and all related rights Industrial and / or Intellectual Property is the exclusive Vodacom's ownership and / or its licensors.

The use of Content does not give the Customer any rights to any of them. All intellectual property rights relating to and connected to the Contents and computer means by which they are implemented are and remain the exclusive property of the Merchant. Intellectual works such as (but not limited to) the editorial content, they are the exclusive property of the owners of copyright and other related rights, and are protected by law. These can only legitimately be downloaded for personal and private use of the Customer, and cannot in any way be reproduced, processed, distributed, sold for consideration to a third party, adapted, or made available to the public.

6. Disclaimer of Warranties

The Customer expressly declares to be aware and accept that its use of Google Play or any Content downloaded or otherwise obtained through Google Play is at your sole risk.

The use of Google Play or any Content downloaded or otherwise obtained through the use of Google Play by the Customer it is at his own risk, and the Customer is solely responsible for any damage suffered by my device and the loss of data that may suffer as a result of that use.

To the extent permitted by law, Vodacom also expressly disclaims any warranty of any kind, express or implied, including any of merchantability, quality assurance, fitness for purpose and non-infringement with respect to Content downloaded or otherwise obtained through Google Play with reference to Google Play.

7. Limitation of Liability

The Customer acknowledges and accepts that Vodacom is not liable (whether in contract, tort liability, including liability for negligence) for any direct, indirect or consequential damages that the Customer may have suffered through its use of Google Play or with respect to any content downloaded or otherwise obtained, including any loss of data, even if Vodacom unless it results from Vodacom gross negligence.

8. Applicable law and exclusive jurisdiction

All matters arising from or in connection with this Contract Conditions including, without any limitation whatsoever, its interpretation, validity existence or termination for any reason shall be determined in accordance with the laws of the Republic of South Africa. The use of the Service constitutes full and unconditional acceptance by the Customer of the Conditions of Contract.

PRIVACY VODACOM

Vodacom as owner of the data processing, ensures that the processing of personal data of customers is carried out in a manner consistent with the requirements of Protection of Personal Information Act of South Africa ("PoPi").  For operation of the Service customer data will be shared between Vodacom, Vodafone Group PLC and Google, as Google Play Provider and Merchant. The personal data of the above processing, may consist of text, video, images, sounds, phone numbers, email addresses, nicknames, pet names and / or otherwise from any appropriate information to identify or possible to identify the customer, even indirectly , by reference to any other information including a personal identification number. For the purpose of the use and implementation of such a system may require the storage of data. The data will be used for accounting reasons and for reasons of administration and technical management of the Service. You agree to use the Service and therefore authorize the consequent and adequate use of your data. Vodacom, Google and the Merchant are allowed, in order to prevent abuses in the use of the Service to carry out random checks on the information sent. Vodacom, Google and the Merchant are allowed to relay messages to the civil authorities and to the competent authorities, in compliance with applicable laws and ordinances, in the case where there is a suspicion of crime or breach of contract. The customer's personal data may be transferred outside of South Africa to England, United States of America and Ireland.

Use of Personal Information or personal data 

1. Purpose of treatment and mandatory data

The data you provided will be used by Vodacom, for purposes related to your use of the Service for the purchase of digital content and services available on Google Play and to allow the fee charged on prepaid phone credit or debit in telephone Customer's behalf. In addition to the aforementioned purposes, the data is processed, to fulfil Vodacom's obligations under the law, regulations or legislation.

The failure, partial or incorrect entry of the above data by the Customer may not allow the purchase of digital content and services.

2. Procedures and logic of the treatment

The customer data is processed manually (e.g. on paper) and / or automated tools (for example, by using electronic procedures) and in compliance with current regulations for the activation of the Service.

3. Data Controller, Managers and categories of Representatives in the field Vodafone

The holder of your personal data is Vodacom (Pty) Ltd and Vodafone Group, companies subject to management and coordination of Vodafone Group Plc, with registered office in in the Republic of South Africa and England respectively.

Your data will be handled by Google, such as Google Play Provider and Merchant, who are headquartered at 1600 Amphitheatre Parkway, Mountain View California 94043, USA such as suppliers of digital content and services you purchased on Google Play. Google Merchant and carry out the related treatments such as independent Holders in accordance with the provisions on privacy.

Your personal data will be handled by competent technical / operational functions of Vodacom and the Vodafone Group PLC Company. Such staff, who operate under the direct authority of the respective "Data Processors", the data processors have been designated and have received respect, adequate operating instructions.

4. Categories of third parties to whom the data may be communicated as Holders or could learn about them as managers or agents

Besides give Vodacom employees, some processing of your personal data may be also performed by third parties, that Vodacom entrusts certain activities (or part thereof) to achieve the purposes of paragraph 1). In this case the same subjects will work as autonomous holders or will be designated as Managers or Trustees. The Managers or any Assigned, Vodacom will impart adequate operating instructions, with particular reference to the minimum security measures, in order to ensure confidentiality and data security.

5. Right of access to personal data 

You will access at all times to the data concerning you and you can exercise the other rights provided in terms of the Promotion of Access to Information Act 2 of 2000. Similarly you may ask the source of data, correction, updating or integration of inaccurate or incomplete data, or erasure or blocking of data handled in violation of law, or oppose their use for legitimate reasons as indicated in the request and as permitted by PoPi.

Page Title
Google Terms and Conditions
Keywords
terms, conditions, google
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/google-terms-and-conditions

eSIM Transfer Terms And Conditions

CBU

eSIM Transfer (& Transfer) Terms and Conditions for Apple Devices

Introduction

Vodacom introduces the eSIM Conversion & Transfer on approved Apple devices. An eSIM (embedded SIM) is a form of electronic programmable SIM card that is embedded directly into approved devices. It does everything a physical SIM card does, but you cannot physically remove it (“eSIM”). The introduction of this service and capability is, at present, only possible for selected Apple devices, as the primary number for both prepaid and contract customers. 

eSIM transfer or conversion is a functionality that is built into the native settings of the device and can only be initiated directly from the device as per your requirement.

  • eSIM Conversion:allows you to easily switch from a physical SIM to an eSIM on the same eSIM supported iPhone. The process is fully self-service and doesn’t require visiting a Vodacom store. It’s triggered directly from the device, which then communicates with Vodacom systems to complete the conversion.
  • eSIM Transfer:allows you to easily perform a digital eSIM SIM swap from an eSIM supported iPhone to another eSIM supported iPhone or convert a physical SIM card from a supported iPhone to another eSIM supported iPhone.

Use of the eSIM transfer and eSIM conversion functionality will result in the customer being charged a service fee of R15.00 which will be deducted from your airtime as a prepaid customer or added to your monthly bill as a postpaid or top up customer. 

 You must read these terms and conditions, by participation in an eSIM transfer or conversion transaction will constitute as an agreement to comply with these terms and condition. 

To the extent that the terms and conditions or any goods or services provided under the terms and conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these terms and conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the terms and conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. 

Vodacom reserves the right to amend these terms and conditions by publishing same on the it’s website. 

  1. General eSIM Terms and Conditions
    1. eSIM conversion refers to switching (i.e. SIM swapping) from a physical SIM card to an eSIM (embedded SIM) on the same device from which the physical SIM is used on.
    2. eSIM transfer refers to a process where you transfer/move your eSIM (previously installed) on your Apple iPhone to another eSIM enabled Apple iPhone.
    3. Conversion or transfer allows you to use the same phone number and data plan on the same or new device without needing a physical SIM card or contacting Vodacom.
    4. Vodacom eSIM Transfer is available to all Vodacom customer types (prepaid, top-up & post-paid) , consumer, standalone and Vodacom Business customers with KI accounts. A KI account holder is a customer who is responsible for and authorized to make changes to their account
    5. As a business customer, if your account type is not “KI,” you’ll need to ask your company administrator to process your request via the converged portal or by contacting the business support team.
    6. To use the Vodacom eSIM Transfer option, you will need to have a compatible eSIM Apple iPhone device as verified by the manufacturer.
    7. The on device eSIM transfer & conversion process is not available to non-apple device users.
    8. The below devices will not be supported with regards to eSIM transfer as they are not supported by Apple for this function even though they may be eSIM enabled.
      1. Apple iPhone SE (2 gen), models number A2296, A2275 and A2298
      2. Apple iPhone XR, model numbers A2105, A1984, A2107, A2108 and A2106
      3. Apple iPhone XS model numbers A2097, A1920 and A2100
      4. Apple iPhone XS Max model numbers A2101, A1921 and A2104
      5. The list of non-supported devices from Apple may be updated from time to time.
    9. Should it happen that you are using one of these non-supported devices, you will need to use one of our other Vodacom channels (i.e. in-store, Vodapay, contact centres) to be assisted with an eSIM conversion or transfer.

All eSIM swaps initiated from other Vodacom channels (i.e. In-store, Vodapay, contact centres) are to be concluded on such channels from which they were initiated from and will not be concluded as part of the eSIM transfer or conversion process. 

  1. Device Ownership
    1. User identity and authorization
    2. By initiating an eSIM transfer or eSIM conversion, you confirm that:
      1. You are the lawful owner or an authorized user of the device and the associated mobile number.
      2. You have full legal authority to request changes to the eSIM profile on the device.
      3. You understand that this action may result in the deactivation of the current SIM or eSIM profile and the activation of a new one.
    3. Device Possession and Consent

You acknowledge that:

  1. The person in possession of the device at the time of the request is presumed to be acting with the consent of the account holder.
  2. Unauthorized access or misuse of this feature may constitute fraud or identity theft and may be reported to law enforcement agencies.
  3. Security Verification

To protect your account and personal data:

  1. We may require biometric verification, PIN entry, or other forms of identity confirmation before processing the request.
  2. All eSIM transactions are logged for security and audit purposes.
  3. Liability

You accept full responsibility for any consequences resulting from the eSIM transfer or conversion, including but not limited to:

  1. Loss of service
  2. Charges incurred due to misuse
  3. Fraud Prevention

We reserve the right to:

  1. deny or delay any eSIM-related request if suspicious activity is detected.
  2. suspend or terminate services if Vodacom suspects abuse on the Vodacom network or services, fraud or criminal activity.
  • Device eligibility
  1. To initiate an eSIM conversion or transfer, your device will need to be on iOS 16 or later.
  2. Where you do not have the required IOS version, you will need to update the IOS prior to initiating the eSIM conversion or transfer.
  3. eSIM conversions or transfers can be initiated and completed either locally or while traveling abroad. If you are abroad, you must have international roaming enabled to proceed with the process. Standard International Roaming Rates and Terms and Conditions will apply. If you dial an international operator, International Calling Rates and Terms and Conditions will apply.
  4. To initiate an eSIM transfer, you will need to have both your old device and newer device closer to each other. Where you will need to sign in with your apple credentials
  5. The eSIM conversion is to be initiated from the device only.
  6. You will need to ensure that you are signed into your Apple account on the device prior to initiating an eSIM conversion or transfer.
  7. Prior to initiating an eSIM conversion or transfer, you need to ensure that you device is connected to stable wi-fi or stable secondary mobile connection on the same device. Your wi-fi or secondary mobile connection will need to be to access the network (i.e. data).
  8. Where initiating an eSIM transfer or conversion you will need to know you Apple and device passwords as Vodacom does not have or hold this information.
  9. Where your old/older/primary device is not present, you will not be able to initiate an eSIM transfer as the process requires proximity identification to your new device whilst the conversion takes place as per Apple terms and conditions. Where you need as transfer as a result of a lost or stolen device, you will need to do a SIM swap onto a physical SIM.
  10. eSIM conversion or transfer cannot be initiated on behalf of another device or customer.
  11. eSIM Transfer Eligibility 
    1. If you have a pending SIM Swap on your Vodacom subscriber profile, you will not be able to initiate an eSIM Conversion or transfer.
    2. Where your account is suspended or locked as a result of being flagged for elevated risk, you will not be allowed to initiate an eSIM conversion or transfer and will need to contact the call centre or go into a Vodacom store for assistance.
    3. In a case where your account (i.e. postpaid & top up) is locked (i.e. soft lock or hard lock) due to outstanding fees, you will not be able allowed to initiate an eSIM conversion or transfer.
    4. For a business customers or individual customer who has a master account holder (MAH) lock on their account, you will need to follow the MAH unlocking process prior to initiating an eSIM Transfer or conversion. Our instore or call centre will not make changes on your account without following the MAH process.
    5. Prior to initiating an eSIM conversion or transfer as a prepaid customer, you need to ensure that you have a positive airtime balance of at least R20.00.
  12. eSIM Transfer (Conversion & Transfer)
    1. You will need to accept the eSIM transfer/Conversion terms and conditions prior to Vodacom making the changes. In a case you opt to decline the eSIM transfer/Conversion terms and conditions, the transaction will be terminated with no transfer or conversion taking place.
    2. For conversion you will be billed R15, whilst for eSIM transfer you will be billed R15
    3. The eSIM Conversion/Transfer cost:
      1. For postpaid and top up customer (regardless of account type), the cost of the conversion or transfer will be added on to your monthly bill.
      2. For prepaid customers, this cost will be deducted from your airtime. You will not be able to use the airtime advance option towards payment for a conversion or transfer transaction.
      3. Prepaid who has insufficient airtime will not be able to complete a conversion or transfer transaction.
    4. eSIM conversion or transfer transaction can be done anytime of the day.
    5. You are allowed to perform multiple eSIM transfers to another iPhone or back to your initial iPhone
  13. Post eSIM (Conversion & Transfer)
    1. On completion of the eSIM conversion, your initial physical SIM will be immediately deactivated by Vodacom and will no longer function on the Vodacom network.
    2. On completion of the eSIM Transfer, the eSIM (on your initial device), will no longer be available from this device as it would have been moved to the other/newer device.
      1. Postpaid Individual Account:
        1. Vodacom will email you the eSIM QR code. This email/QR code will enable you to reinstall your eSIM on the on, should your device go for repairs, or you accidentally delete your eSIM from your device.
        2. You will not be able to use the QR code whilst your eSIM is still installed on your device.
        3. The email containing the QR code will be sent to your billing email address (and no other email address). Where this email is incorrect you will need to follow the existing change of details process via customer care.
      2. Postpaid business Account & Prepaid: To reinstall an accidently or purposely deleted eSIM, you will need to do a SIM Swap using one of our other channels.
  • Limitation of Liability
  1. Vodacom is not responsible for any service being interrupted and/or failing for any reason.
  2. Subject to the provisions of the Consumer Protection Act, you indemnify Vodacom and their directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever in connection with an eSIM conversion or transfer.
Page Description
eSIM transfer are logged and monitored for security and audit purposes.
Page Title
eSIM Transfer & Conversion | Vodacom
Keywords
eSIM Transfer
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/esim-transfer

Zetnet Bundles Terms and Conditions

CBU

Zetnet Bundles

Terms and Conditions

  1. The Zetnet Integrated Bundles will be available from the 23rd November 2022.
  2. Vodacom reserves the right to terminate or change the service at any time and for whatsoever reason. Vodacom further reserves the right to amend these Terms and Conditions and where such amendment is material, Vodacom will provide you with reasonable prior written notice before implementing any such change. You have the responsibility to at all times familiarise yourself with the Terms and Conditions as amended from time to time.
  3. The Zetnet Integrated bundles will be available via the Vodacom *135# USSD
  4. The Zetnet Integrated bundles will only be available for purchase to Zetnet customers with a prepaid Vodacom sim card provisioned for Zetnet price plan.
  5. The Bundles will be available to you through the following self-service sales channels
  6. The Zetnet Integrated bundles will be available on the Zetnet starter pack.
  7. These bundles will be allocated with a Night Owl Data that is equivalent to the data bundle that can be used between midnight and 5am
  8. These bundles do not apply to data roaming
  9. No pro-ration is applied to the price of the Bundles, the full price and the full allocation is always applied at the time of purchase or activation.

Data bundle Balance Roll-over

  1. All Bundles are valid for a period of 1 or up to 30 calendar days from the date that you made the purchase (the “Validity Period”).
  2. The Bundles that are not used during the Validity Period will be rolled over free of charge for the next 30 days where if unused the data will expire.
  3. If the Bundle is depleted, the applicable out-of-bundle rate will apply at the applicable prepaid price plan, should you provide consent to Vodacom to charge out of bundle rates.
  4. If the bundle reaches the Validity date (1, 7 or 30 days from date of purchase) and expires before the bundle is depleted, data usage will continue at Out of Bundle rates, applicable to the tariff.

Order of Consumption

  1. Order Consumption – If you have purchased more than one Bundle, the Initial bundle will be depleted first.
  2. The bundle usage will be based on the volume of data is sent and received, and not on the amount of time spent is spent connected to the internet.
  3. You may purchase multiple bundles at any given time.
  4. The Zetnet prepaid customers will be able to purchase any other Vodacom open market offerings available to other prepaid customers. These bundles are an additional product suite that is only available to Zetnet Customers.

Purchase Options via USSD

  1. Airtime – Prepaid Customers will be able to purchase this bundle on behalf of a Zetnet customer and use the Airtime in the IN wallet to pay for these bundles.
Page Description
Zetnet Bundles Terms and Conditions
Page Title
Zetnet Bundles Terms and Conditions
Keywords
Zetnet Bundles Terms and Conditions, Zetnet Bundles, Zetnet, Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/zetnet-bundles

Funeral Cover Terms and Conditions

CBU

Funeral Cover Terms and Conditions

About this Vodacom Funeral Cover offering

This benefit's simple. In the event of your death, we'll pay out your Funeral Cover benefit either to your beneficiary or to your estate. To verify the exact amount that you qualify for please call our call centre on 082 178 00.  The funeral benefit is valid from the date of the confirmation SMS that will be sent to you on activation of this benefit.

About the cost of the benefit

Vodacom has negotiated a group life policy with Vodacom Life Assurance Company. We'll pay the monthly premium on your behalf as part of the 24-month Vodacom deal purchased. You will receive the Vodacom Funeral Cover at no additional cost to yourself.

About the requirements to qualify for the benefit

  • Not all 24-month Vodacom contracts include the Vodacom Funeral Cover.  You will only enjoy this benefit if you have selected a Vodacom contract which has this benefit included.

  • This funeral cover only covers the primary contract holder for the registered Cell number.  This benefit does not extend to any additional lines linked to the contract.

  • You must have a valid South African Identity Document and must be between 18 and 60 to be eligible for cover

  • In the event that you do have a Vodacom contract that includes the Vodacom Funeral Cover, your policy is activated once your 24-month Vodacom contract is activated on the network and you've registered for RICA.

  • We will not pay out if your death is a result of suicide, deliberate involvement in an illegal act, riot, civil commotion, terrorist attack, or war.

Adding a beneficiary

The Vodacom Funeral Cover will pay out into your estate unless you provide us with details of your beneficiary. If you wish to set up or change these details, please call Vodacom Life Assurance on 082 178 00.

Questions you may have

If you have any questions on this Vodacom Funeral Cover, call us on 082 178 00.  You can also visit us at www.vodacom.co.za/insurance for any other information you may need.

Claiming or complaining

For claims

Should you die, your beneficiary will need to call us on 082 178 00 or e-mail us at [email protected]. We'll tell them what documents they'll need to give us so we can settle the claim quickly.

Important claim time limits

We need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined.  There is a 3-month claim waiting period.  However, if your death is as a result of an accident, we will pay out within the first 3 months of the contract.

Disputed claims

We allow 180 (one-hundred-and-eighty) days from the date of the communication of our decision for your beneficiary or estate to question our decision on a claim.  If we still decline the claim, and they want to start a legal process, they'll have an additional 90 (ninety) days to do so.

For complaints and compliance

We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or the benefit offering, please contact us using the following:

First stop 

…is to give us a chance to resolve the matter. To ensure our focused attention, please use the following contact details:

PO Box 3034
Cape Town
8000

Call: 082 178 00
Email: [email protected]
Fax: +27 21 465 3920 

Then 

…if complaints about our service don't get resolved to your satisfaction, we're accountable to the FAIS Ombud. Their contact details are as follows:

Office of the FAIS Ombud
PO Box 74571
Lynnwood Ridge
0040

Call: 0860 324 766
Email: [email protected]
Fax: +27 12 348 3447

Or 

…if complaints about our products don't get resolved to your satisfaction, we're also accountable to the Long-Term Insurance Ombud. Their contact details are as follows:

Ombudsman for Long-Term Insurance
Private Bag x45
Claremont
7735

Call: 0860 103 236
Email: [email protected]
Fax: +27 21 674 0951

Vodacom Life Assurance has appointed FRANK.Net as our administrator.  Should you purchase this benefit, your personal details will be passed to our appointed administrator to process and service this benefit. Please note that your acceptance of this benefit constitutes your consent in this regard.

Page Title
Funeral Cover Terms and Conditions
Keywords
terms, conditions, funeral, cover, offer
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/funeral-cover-term-and-conditions

Value News Network Competition Terms and Conditions

CBU

Vodacom “Value News Network” Competition

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Value News Network” Competition (the “Competition”) where customers stand a chance of winning their share of prizes to the total value of 150,000 incl. VAT when following the Vodacom Value News Network on YouTube, TikTok, Facebook, or Instagram, and following the prompts to enter the Competition.

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Duration

  1. The Competition is open to all natural persons residing in South Africa from 09:00 on 10 September 2025 to 23:59 on 28 November 2025 (the “End Date”).
  2. The duration of the Competition may be extended or curtailed at the discretion of Vodacom.

Prizes

  1. The Competition will run for 12 (twelve) weeks:
  • Week 1 (10 September 2025 to 15 September 2025): 
    • One (1) lucky entrant stands a chance of winning Prepaid LTE data for a year (R99 Prepaid LTE bundle X 12months), to the total value of R1,188.00 (one thousand one hundred and eighty-eight Rand);
    • One (1) lucky entrant stands a chance of winning a Samsung Galaxy S25, valued at R19,999.00 (nineteen thousand nine hundred and ninety-nine Rand);
    • Three (3) lucky entrants stand a chance of each winning a Vodacom Thesis Limited Edition Merchandise hamper to the value of R2,999.00 (two thousand nine hundred and ninety-nine Rand);
    • Ten (10) lucky entrants stand a chance of each winning a VodaBucks voucher to the value of R500.00 (five hundred Rand);
    • In total, there will be fifteen (15) winners with a total prize value of R25,184.00 (twenty five thousand one hundred and eighty four Rand).
  • Week 2 (16 September 2025 to 22 September 2025): 
    • One (1) lucky entrant stands a chance of winning Prepaid LTE data for a year (R99 Prepaid LTE bundle X 12months), to the total value of R1,188.00 (one thousand one hundred and eighty-eight Rand);
    • One (1) lucky entrant stands a chance of winning a Samsung Galaxy Watch 6, valued at R7,999.00 (seven thousand nine hundred and ninety-nine Rand);
    • Three (3) lucky entrants stand a chance of each winning a Vodacom Thesis Limited Edition Merchandise hamper to the value of R2,999.00 (two thousand nine hundred and ninety-nine Rand);
    • Ten (10) lucky entrants stand a chance of each winning a VodaBucks voucher to the value of R500.00 (five hundred Rand);
    • In total, there will be fifteen (15) winners with a total prize value of R23,184.00 (twenty three thousand one hundred and eighty-four Rand).
  • Week 3 (23 September 2025 to 29 September 2025): 
    • One (1) lucky entrant stands a chance of winning a Samsung Galaxy S24, valued at R9,999.00 (seven thousand nine hundred and ninety-nine Rand);
    • Three (3) lucky entrants stand a chance of each winning a Vodacom Thesis Limited Edition Merchandise hamper to the value of R2,999.00 (two thousand nine hundred and ninety-nine Rand);
    • Ten (10) lucky entrants stand a chance of each winning a VodaBucks voucher to the value of R500.00 (five hundred Rand);
    • In total, there will be fifteen (15) winners with a total prize value of R23,996.00 (twenty three thousand nine hundred and ninety-six Rand).
  • Week 4 (30 September 2025 to 06 October 2025): 
    • One (1) lucky entrant stands a chance of winning a Vivo Watch GT, valued at R2,529.00 (two thousand five hundred and twenty-nine Rand);
    • Three (3) lucky entrants stand a chance of each winning a Vodacom Thesis Limited Edition Merchandise hamper to the value of R2,999.00 (two thousand nine hundred and ninety-nine Rand);
    • Ten (10) lucky entrants stand a chance of each winning a VodaBucks voucher to the value of R500.00 (five hundred Rand);
    • In total, there will be fifteen (15) winners with a total prize value of R16,526.00 (sixteen thousand five hundred and twenty-six Rand).
  • Week 5 (07 October 2025 to 13 October 2025): 
    • One (1) lucky entrant stands a chance of winning a Samsung Galaxy Watch 6, valued at R7,999.00 (seven thousand nine hundred and ninety-nine Rand);
    • Three (3) lucky entrants stand a chance of each winning a Vodacom Thesis Limited Edition Merchandise hamper to the value of R2,999.00 (two thousand nine hundred and ninety-nine Rand);
    • Ten (10) lucky entrants stand a chance of each winning a VodaBucks voucher to the value of R500.00 (five hundred Rand);
    • In total, there will be fifteen (15) winners with a total prize value of R23,184.00 (twenty three thousand one hundred and eighty-four Rand).
  • Week 6 (14 October 2025 to 20 October 2025):
    • One (1) lucky entrant stands a chance of winning a Samsung Galaxy Watch 6, valued at R7,999.00 (seven thousand nine hundred and ninety-nine Rand);
    • Three (3) lucky entrants stand a chance of each winning a Vodacom Thesis Limited Edition Merchandise hamper to the value of R2,999.00 (two thousand nine hundred and ninety-nine Rand);
    • Ten (10) lucky entrants stand a chance of each winning a VodaBucks voucher to the value of R500.00 (five hundred Rand);
    • In total, there will be fifteen (15) winners with a total prize value of R21,996.00 (twenty one thousand nine hundred and ninety-six Rand).
  • Week 7 (21 October 2025 to 27 October 2025): 
    • One (1) lucky entrant stands a chance of winning a Vivo Watch GT, valued at R2,529.00 (two thousand five hundred and twenty-nine Rand);
    • Three (3) lucky entrants stand a chance of each winning a Vodacom Thesis Limited Edition Merchandise hamper to the value of R2,999.00 (two thousand nine hundred and ninety-nine Rand);
    • Ten (10) lucky entrants stand a chance of each winning a VodaBucks voucher to the value of R500.00 (five hundred Rand);
    • In total, there will be fifteen (15) winners with a total prize value of R16,526.00 (sixteen thousand five hundred and twenty-six Rand).
  • Week 8 (28 October 2025 to 03 November 2025): 
    • One (1) lucky entrant stands a chance of winning a Tecno Watch Pro 2, valued at R5,999.00 (five thousand nine hundred and ninety-nine Rand);
    • Three (3) lucky entrants stand a chance of each winning a Vodacom Thesis Limited Edition Merchandise hamper to the value of R2,999.00 (two thousand nine hundred and ninety-nine Rand);
    • Ten (10) lucky entrants stand a chance of each winning a VodaBucks voucher to the value of R500.00 (five hundred Rand);
    • In total, there will be fifteen (15) winners with a total prize value of R19,996.00 (nineteen thousand nine hundred and ninety-six Rand).
  • Week 9 (04 November 2025 to 10 November 2025):
    • One (1) lucky entrant stands a chance of winning a Samsung Galaxy S25, valued at R19,999.00 (nineteen thousand nine hundred and ninety-nine Rand);
    • Three (3) lucky entrants stand a chance of each winning a Vodacom Thesis Limited Edition Merchandise hamper to the value of R2,999.00 (two thousand nine hundred and ninety-nine Rand);
    • Ten (10) lucky entrants stand a chance of each winning a VodaBucks voucher to the value of R500.00 (five hundred Rand);
    • In total, there will be fifteen (15) winners with a total prize value of R33,996.00 (thirty three thousand nine hundred and ninety-six Rand).

Eligibility

  1. Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
  3. Any participant under the age of 18 shall present their parent / guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  5. Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are not eligible to participate in this Competition.
  6. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  7. In the event that the user of the mobile phone (i.e. the participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.

Valid Entry

  1. In order to stand a chance of winning in the Competition, qualifying entrants -
  • will have to follow the Vodacom Value News Network on YouTube, TikTok, Facebook, or Instagram, and remain a follower until the End Date;
  • will have to tag a friend who loves scoring great value deals and use the #VNN hashtag.

for their entry to qualify.

  1. Participants are allowed to enter multiple times but can only win once during the Competition.
  2. There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 12 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  3. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable. 
  4. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Prize draw

  1. The weekly winners will be randomly selected on or after the last date of the weekly period from all eligible entries who meet all the requirements set out in these Terms and Conditions.
  2. The verified winners will be notified within two (2) working days) after he / she has been selected and verified as a winner.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
  2. Vodacom may share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. Vodacom (and / or the Vodacom approved third party agency will use reasonable efforts to contact the winners via direct messaging on their social media profile contact details provided by the participants to participate in the Competition.
  4. Vodacom (and / or the Vodacom approved third party agency shall attempt to contact the winners for a period of 2 (two) normal working week days after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
  5. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
  6. The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
  8. The weekly winners’ name and location will be displayed on the Vodacom Value News Network YouTube, TikTok, Facebook and Instagram platforms after a period of 2 (two) working days subsequent to notification of the winners.
  9. Vodacom shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. All prizes, except for the Prepaid LTE data packages and VodaBucks, will be sent with a courier service to the winners’ physical addresses only. No prizes will be delivered to a postal address.
  2. In order to effect arrangements required for the prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, contact number and physical address, with a Vodacom approved third agency, Ram Hand-to-Hand Couriers, for distribution of the prize items, and you hereby agree to such disclosure as is necessary to effect prize fulfilment .
  3. Winners of VodaBucks will need to register a VodaPay account to redeem their vouchers.
  4. In the event of the Prepaid LTE data packages, these will be electronically transferred
  5. No prize is transferable or exchangeable and may not be redeemed for cash.
  6. If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  7. All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Competition as well as in regard to the prizes shall terminate.

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
  6. Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom “Value News Network” Competition (the “Competition”) where customers stand a chance of winning their share of prizes to the total value of 150,000 incl. VAT when following the Vodacom Value News Network on YouTube, TikTok, Facebook, or Instagram, and following the prompts to enter the Competition.
Page Title
Value News Network - Competition | Vodacom
Keywords
Value News Network
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/competition/value-news-network
Subscribe to