1GB VodaPay Promotion Terms and Conditions

CBU

1GB for R1, R5 or R13

Terms and Conditions

  1. The Vodacom Daily Deals can be found under Daily Deals in the Vodacom menu on the VodaPay app.
  2. Daily Deals will be limited to one per cell phone number per day.
  3. The 1GB bundle for the day may be sold at R1, R5 or R13 depending on stock levels and what has already been purchased in the week.
  4. This will be applicable to new VodaPay customers only for their first month provided that you are also an active Vodacom subscriber for a considerable period of time.
  5. Ad hoc R1 deals may occur for all customers as a promotion from time to time.
  6. Customers will need to keep checking what you qualify for on the day.
  7. Daily Deals are based on a first come first buy bases while stocks last.
  8. These bundles can be bought by credit card or using VodaPay wallet.
  9. Daily Deals will be applicable to Vodacom Prepaid, Hybrid and Post Paid customers.
  10. Price and validity can be seen on offer before purchase.
  11. Customers will receive an SMS confirming the allocation.
  12. All unused bundles will expire on the date specified on the offer and confirmation SMS.
  13. Data Transfer is not available in Daily Deals.
  14. Data Rollover does not apply to Daily Deals.
  15. It is possible to purchase other additional once-off bundles when your Daily Deal bundle is active.
  16. Bundles with the shortest validity will be consumed first, with the exception of URL bundles which will be consumed on the specific URL stated upon purchase e.g. a YouTube bundle.
  17. Data limit lock rules apply.
  18. When a customer migrates from Prepaid/Hybrid to Post-paid the customer may forfeit the bundle.
  19. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  20. Vodacom reserves the right to limit the number of bundles or the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 
  21. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network. 
  22. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to uninterrupted supply of the Service, due to potential capacity limitations on the network. 
  23. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 
  24. Vodacom reserves the right to change and/or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit. 
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1GB VodaPay Promotion
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Mum and Baby Terms and Conditions

CBU

Mum and Baby Terms and Conditions

The terms of this agreement ("Terms and Conditions") govern the relationship between you and Vodacom and its affiliates (hereinafter "Vodacom" or "Us" or "We") regarding your use of the Mum & Baby service and related features (the "Service"). Use of the Service is also governed by Vodacom's Privacy Policy, which is incorporated herein by reference.

Mum & Baby service is a South African stage-based maternal and health support service under the Vodacom Siyakha Program. The Service offers customers health related and stage based information for you and your family, for educational purposes only that come in a broad range of Tools, Tutorials and Health Topics. The Mum & Baby Service is available to Vodacom and Non-Vodacom subscribers. There are no data charges for all Vodacom customers who access the Mum & Baby Service and/or platform (the Service is zero-rated). For all non-Vodacom subscribers' data will be charged at their pre-existing data plans with their network operator(s). There are 2 types of the Mum & Baby service. Customers who register for the free Mum & Baby service will have the option to register for the Mum & Baby Premium service at a subscription cost. However, customers on the Siyakha Tariff Plan will have access to both the Free and Premium Mum & Baby service at no cost. The Mum & Baby Premium Service is not available to non- Vodacom subscribers.

Vodacom customers not on a Siyakha Tariff Plan but registered on the Mum & Baby service, will be able to access the Mum & Baby Premium service at a subscription cost as stipulated in clause 4(c). Vodacom customers that sign up for the monthly Mum and Baby Premium service via VodaPay will get the first 3 months free if registering for the Mum and Baby service for the first time.

  1. Your Acceptance of these Terms and Conditions

    Please read these Terms and Conditions and the Privacy Policy carefully before using the Service or submitting information through the Service. By using the Service or submitting information through the Service, you are agreeing to these Terms and Conditions. If you do not agree, please do not use this Service or submit any information through the Service.  We reserve the right, at any time, to modify and update these Terms and Conditions from time to time by posting such updated Terms and Conditions on USSD, Mobi and Vodacom.co.za.  Any such updates shall apply to you and your use of the Service and by continuing to use the Service, you shall be deemed to have accepted such changes.

  2. Registration to Use the Service

    1. All Vodacom subscribers can register to use the Service.

    2. We are committed to protecting the privacy of children. You should be aware that this Service is not intended or designed for persons under the age of 18 years. We do not collect personally identifiable information from any person we actually know is under the age of 18.

    3. This Service is available to all Vodacom subscribers (subject to clause (a) and (b) above) via USSD for prepaid customers and Mobi for all Vodacom subscribers.

    4. To be a user of the Service you will be required to register and doing so accordingly binds you to these Terms and Conditions.  On registration, you will be asked to submit the following information to us:

      1. Name

      2. Age group

      3. Province where you are located

      4. Preferred language

    5. We are committed to ensuring responsible practices in the collection, use and disclosure of your personal information in accordance with applicable law. If you do not agree with our Privacy Policy and these terms and conditions (specifically clauses 8 Privacy and Data Protection of these Terms and Conditions), please do not provide us with any personal information, and please do not register to use the Service.

    6. By registering, you agree to the following:

      1. Only one registration is permitted per mobile number. Only Vodacom subscribers may register.

      2. You give us consent to provide you with various notifications and messages about / based on your subscription to the Service.  These notifications will be delivered to you in the form of text messages sent to your mobile device using the MSISDN identifying you as a user of the Service.

  3. Medicine Check, Due Date Calculator, Medicine Reminder & Immunisation Tool Disclaimer

    1. The information provided in the Tools listed above has been specifically compiled for purposes of providing non-diagnostic or professional health information about medication or related matters. Neither Vodacom nor its service provider(s), from whom Vodacom obtained the data comprising the information, have performed any independent analysis or investigation to determine the correctness or accuracy of the data, and do not warrant that data is correct or accurate.

    2. By making this information available, neither Vodacom nor its service provider(s) are endorsing or advocating the use of any medication described, nor are we responsible for misuse of a medication due to, or other consequence of, any typographical error or other inaccuracy. Additional information on any medication may be obtained from the manufacturer.

    3. It is strongly recommended that you independently verify any interpretation of this information. Where you use this information, you shall be fully responsible for your interpretation of the information and shall rely on your own professional judgement [independent medical advice you may obtain] in using this information. It is also strongly recommended that you independently verify the information to ensure it is appropriate for your purposes.

    4. This information is provided on an "as is" basis. Neither Vodacom nor its service provider(s) make any representations, conditions, warranties or guarantees, whether express or implied, that this information is accurate, complete, up-to-date or fit for any particular purposes. Any statements made to the contrary are void.

    5. Your reliance upon information obtained by you by accessing our products and services is solely at your own risk. Neither Vodacom nor its service provider(s) assume any liability or responsibility for damage or injury to you, other persons, or property airing from any use of the information.

    6. It is important to note that the all Mum & Baby services will not work whilst you are roaming outside of South Africa.

  4. Mum & Baby Premium Services

    1. Registered users are given exclusive access to premium services listed in clauses (d) to (f). Most of these involve the pushing of content to your phone via SMS on a once off or subscription basis. Others also involve the unlocking of additional content on the mobi-site.

    2. All Mum & Baby Premium service subscribers will still receive the usual Free SMS' in addition to their subscription content. Users are afforded the option to unsubscribe from the Mum & Baby Premium service at any time and the cancellation/un-subscription can be effected by accessing the Mobi-site on http://live.vodacom.co.za/vlive/en/mum and on USSD by dialing *117*6862#

    3. Mum & Baby Premium service carries a subscription charge. Depending on the service chosen, users are billed daily, weekly or monthly, whether to subscribe and use Mum & Baby Premium service is voluntary and occurs via the Service menu on USSD, on the Homepage of the mobi-site and/or VodaPay. This subscription charge is subject to change at Vodacom's discretion.  Any changes to the subscription fee will be communicated to subscribed users with reasonable notice and you will be afforded an option to unsubscribe from the Mum & Baby

      1. Users will always be advised of the subscription fees payable for Mum & Baby Premium service and such users must first accept the subscription fee prior to subscribing.

      2. Users can only subscribe to one Health Topic at a time when subscribing whether on USSD or Mobi and would have to either wait for their existing subscription to a topic/ category to 'expire' or unsubscribe from their current topic before they can subscribe to other topics and/or categories Please note that this clause only refers to the Health Topics offered on both USSD and Mobi, users are at Liberty to enjoy all other Premium offerings on Mum & Baby within the same Subscription.

      3. You may unsubscribe to Mum & Baby Premium Service at any time, while still remaining registered for the Mum & Baby Free Service.

      4. You acknowledge that the Mum & Baby Premium Service messaging relating to your chosen Health topic / category (Health SMS, Health Education Tutorial) are delivered on weekdays, Monday - Friday, between 08h00-17h00. Should you not be in agreement with these conditions regarding the Mum & Baby Premium service messaging, you are advised to unsubscribe from the alerts at any time through the Service menu on USSD or on the mobi-site as stated on clause (b) above.

    4. The 'Am I Sick' tool is NOT to be used as a Self-Diagnostic tool. It is intended to guide a user on possible conditions that they may have, based on the symptoms they may have entered on the tool. Users are advised to consult their nearest Health Practitioner for a diagnostic as the guide does not provide any diagnostic and cannot be taken to provide accurate information. Vodacom will not be held liable for any health complications, death or any underlying chronic illnesses that may be diagnosed by your Health Practitioner. Please also refer to our disclaimer in clause 5 below.

    5. The Medicine Reminder is to be used as advised on the portal. The Medicine Reminder tool only allows you to enter the time of the first dose. All other times are worked out by an algorithm in the tool. It is your responsibility to ensure that you take your medication as per the instructional provided by your medical doctor if different from what is suggested in the Medicine Reminder tool. Please note that by subscribing to receive reminders from this service you are agreeing to receive messages between 06h00 - 21h00, with the option of extending the times to 06h00 - 02h00 the next day. Vodacom will not be held liable for any missed or over doses that may lead to any health complications and death. Vodacom cannot be held liable for the incorrectness and/or loss of any Information provided or undelivered reminders or the delay in delivery thereof. Including the non-availability of the service or access, for any reason whatsoever.

    6. The Health Centre is a directory tool that assists you in locating health services, of your choice, around your area or near you. In order to be able to use this service you must activate your GPS (Global Positioning System) by switching on your location services on your mobile device. The information on this tool should only be used as a guide and users should call their nearest Emergency Services as soon as possible when need be. Vodacom cannot be held liable for the incorrectness and/or unavailability of the information required. Vodacom will not be held liable for any health complications and death of any nature.

    7. It is important to note that the all Mum & Baby services will not work whilst you are roaming outside of South Africa.

  5. General

    1. We grant you permission to use the Service, in accordance with these Terms and Conditions, provided that: (i) your use of the Service is only for your personal, non-commercial purposes; (ii) you do not copy or distribute any part of the Service in any medium without our prior written authorization; (iii) you do not alter or modify any part of the Service other than as may occur during your proper use of the Service for their intended purpose; and (iv) you comply with these Terms and Conditions.

    2. We reserve the right, in our sole discretion, to restrict, suspend or terminate your access to all or any part of the Service at any time for any reason on prior notice to you and without any liability to you for doing so. We may change, suspend or discontinue all or any aspect of the Service at any time, including the availability of any specific features or content.

    3. We do not permit copyright infringing activities or the infringement of intellectual property or other proprietary rights (including privacy and publicity rights) in connection with the Service, and we will remove all content if properly notified that such materials infringe on a party's intellectual property right.

    4. We hereby grant you a personal, non-exclusive, non-transferable, limited license to access the Service for your own non-commercial, information or educational purposes. You may not: (i) modify, disassemble, edit, decompile, reverse engineer or copy the Service; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Service to any third party ; (iii) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Service, features that prevent or restrict use or copying of any content accessible through the Service, or features that enforce limitations on use of the Service; or (iv) delete the copyright and other proprietary rights notices on the Service.

    5. You acknowledge that from time to time, the Service's availability may be limited due to maintenance, upgrade or other technical reasons as relevant.

    6. We do not warrant that the Service will be compatible with your mobile device. We reserve the right to stop offering and/or supporting the Service or a particular part of the Service at any time, at which point your license to use the Service or a part thereof will be automatically terminated. In such event, we shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued Services, or any discontinued parts thereof.

    7. To the extent allowed by law, the Service is provided on an "as is" and "as available" basis for your use, without warranties of any kind, express or implied. Whilst every effort has been made by Vodacom and its service providers, to ensure the proper performance of the Service, the accuracy of the information/images and the reliability of the binary data on the Service, Vodacom, its affiliated companies, suppliers, or any of their employees, do not, to the full extent permitted by law, guarantee the availability or accuracy of the Services, content and/or information offered on the Service. We do not warrant that you will be able to access or use the Service at the times or locations of your choosing; that the Service will be uninterrupted or error-free; or that defects will be corrected. We thus make no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of the Service and the Service is thus used at your own risk.

    8. You acknowledge that we may appoint third party companies and individuals to facilitate the Service (e.g. maintenance, analysis, audit, marketing and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to us not to disclose or use it for other purposes.

      1. You acknowledge that certain existing or future aspects of the Service, including notifications and rewards may be provided for free to you though both the charges and/or the exclusivity thereof is subject to change at any time at Vodacom's discretion.  Any change in this respect will be communicated to you via applicable means to inform you of any applicable change.

    9. The Service includes the provision of both factual information and editorial content for educational purpose only.  Vodacom's appointed 3rd party maintains and owns the relevant licenses and rights to display and provide such content via the Service.  Neither Vodacom nor the 3rd party appointed to provide this content may be held liable for any harm or consequences arising as a result of any unintended inaccuracies or discrepancies in the content.

  6. General Disclaimer

    1. THE CONTENT AVAILABLE VIA THE SERVICE IS PROVIDED WITH THE UNDERSTANDING THAT NEITHER VODACOM NOR ITS SERVICE PROVIDERS ARE ENGAGED IN RENDERING MEDICAL, COUNSELING, LEGAL, OR OTHER PROFESSIONAL SERVICES OR ADVICE.

    2. SUCH CONTENT IS INTENDED SOLELY AS A GENERAL EDUCATIONAL AID. IT IS NOT INTENDED AS MEDICAL OR HEALTHCARE ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION AND BEFORE STARTING ANY NEW TREATMENT.

    3. PLEASE CONTACT YOUR MEDICAL PRACTITIONER OR CLINIC FOR MEDICAL ASSISTANCE. IN THE EVENT OF AN EMERGENCY YOU CAN ALSO CONTACT THE NATIONAL EMERGENCY LINE ON 082112.

  7. Ownership

    1. All rights, title and interest in and to the Service including, but not limited to,  titles, computer code, themes, objects, stories, dialogue, concepts, artwork, animations, sounds, musical compositions, audio-visual effects, methods of operation, moral rights, documentation are owned by us and our service providers.  We reserve all rights, including, but not limited to, all intellectual property rights or other proprietary rights, in connection with the Service.

    2. We own, have licensed, or otherwise have rights to use, or provide all of the content that appears in the Service.

    3. You acknowledge that we own or have been granted licenses for the intellectual property rights in and to all content contained in the Service, and that the unauthorised use thereof is expressly prohibited. The word or mark "Mum & Baby", however represented, including stylised representation, all associated logos and symbols and combinations of any of the foregoing with another word or mark, used on the Service, are our trademarks or that of our service providers.

  8. Limitation of Liability

    1. You agree that your use of the Service shall be at your sole risk. To the fullest extent permitted by law, we and our officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the services and your use thereof. We make no warranties or representations about the accuracy or completeness of the Services' content or the content of  and assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from your access to and use of the services; (iii) any unauthorized access to or use of our servers; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, Trojan horses or the like which may be transmitted to or through the services by any third party; or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the services. We do not warrant, endorse, guarantee, or assume responsibility for any information provided as part of the Service by a third party.

    2. To the extent permitted by applicable law, in no event shall we or our subsidiaries and affiliates, and their respective officers, directors, owners, agents, employees, representatives and licensors be liable for any special, incidental, indirect, consequential, punitive or exemplary losses or damages whatsoever or for loss of profits (including, without limitation, damages for loss of revenue, loss of data, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) and whether arising from breach of contract, damages (including negligence), strict liability or otherwise, arising out of the use of or inability to use the Services or its content.

    3. Save to the extent permitted by law, you agree to indemnify, defend and hold harmless Vodacom and its partners, subsidiaries and affiliates  from and against any and all claims, demands, actions, liability, losses, costs and expenses (including legal fees and expenses) arising from or related to: (i) any use or alleged use of the Service by any other person, whether or not authorized by you; (ii) your breach of these Terms and Conditions, including any breach of your representations and warranties herein; and (iii) your violation of any law or (iv) your use of or inability to use the Service, the contents made available on the Service. 

  9. Rewards

    1. From time to time we may randomly offer Rewards on the platform and these rewards will only be available to all Mum&Baby Subscribers unless otherwise specified.

    2. Please read the disclaimers on all rewards offered in the Rewards page the Mum & Baby service carefully as Vodacom will not be held liable for any loss or damage relating to the use and/or redemption of the vouchers awarded to users.

    3. Rewards are available for the duration that is stipulated on the Rewards page and the relevant terms and conditions therein shall apply.

  10. Privacy and Data Protection

    1. This clause explains how we collect, use, share and protect your personal information. This clause should be read with the Vodacom's Privacy Policy. If we update this clause and our privacy policy, we will post any changes on our website.

    Collecting your personal information

    1. We can get your personal information when you use this Service. In the case of the use of the Service your personal information is collected for the purpose of being used and processed in:

      1. personalising the Service to your respective preferences;

      2. for the serving of appropriate, tailored advertising to you via the Service;

      3. for the purpose of tracking the Service's performance;

      4. troubleshooting, data analysis, testing, research and service improvement and/or to identify any technical issues that may occur from time to time;

      5. for use in devising additional enhancements or improvements to the Service; and 

      6. statistical tracking, redundancy and audit purposes.

    2. The above data will not be shared with other users of the Service. However, Vodacom further may collect your information in terms of clause 9 (h) and (i) below.

    3. We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.

    Understanding what you want

    1. We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our websites, web-related products and services.

    2. This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

    3. You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie.

    The personal information we collect

    1. The information we collect about you depends on the Vodacom and Vodafone products and services you use and subscribe to. It may include (but is not limited to) the following:

      1. your name, age group home language;

      2. your preferences for particular products, services or lifestyle activities when you tell us what they are - or when we assume what they are, depending on how you use our products and services;

      3. your contact with us - such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us;

      4. your account information - such as phone number,  handset type, handset model,, whether you are a post or prepaid customer, dates of payment owed and received, Top-up information, the subscription services you use or any other information related to your account.

    2. We will also get information on how you use our products and services, such as:

      1. Where applicable, the phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from);

      2. the date, time and length of the calls and messages you send or receive through our network, and your approximate location at the time these communications take place;

      3.  the level of service you receive - for example, network faults and other network events which may affect our network services;

      4. your website browsing information (which includes information about the websites you visit, and about how you use our website or other Vodafone Group websites on your mobile or a PC;

      5. the date, time and length of your internet browsing, and your approximate location at the time of browsing;

      6.  your brand preference, preferred video categories, related preferences (e.g. team choice); and type of services you typically access.

      Using your personal information

      1. We may use and analyse your information to:

        1. process the goods and services you have bought from us, and keep you updated with your order progress;

        2. keep you informed generally about new products and services (unless you choose not to receive our marketing messages);

        3. provide the relevant service or product to you. This includes other services not included in this terms and conditions, and services that use information about where you are when using your mobile equipment (location information) and to contact you with messages about changes to the service or product;

        4. contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information (unless you choose not to receive these messages - see below on 'How to opt-out';

        5. send you targeted and relevant messages, based on your behaviour, permission and preferences. From time to time, we will send you a range of different messages, from Vodacom as well as brands, to keep you informed or simply for you to tell us what you are into. These are not just offers and promotions but messages from your favourite brands including new products, discounts, limited offers, gifts and more. It works by using information about you to send you targeted messages relevant to you;

        6. bill you for using any additional products or services, or to take the appropriate amount of credit from you;

        7. respond to any questions or concerns you may have about using the Service, our network, products or services;

        8. let you know about other companies' products and services we think may interest you (including offers and discounts we've specially negotiated for our customers);

        9. protect our network and manage the volume of calls, texts and other use of our network. For example, we identify peak periods of use so we can try and ensure the network can handle the volume at those times

        10. understand how you use this Service, our network, products and services. That way, we can develop more interesting and relevant products and services, as well as personalising the products and services we offer you;

        11. carry out research and statistical analysis including to monitor how customers use this Service, our network, products and services on an anonymous or personal basis;

        12. prevent and detect fraud or other crimes, recover debts or trace those who owe us money;

        13. provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual).

      2. The information we use will be your approximate location, based on the nearest mobile cell site. As a result, this will change as you move around with your mobile phone.

      3. We will store your information for as long as we have to by law. If there is no legal requirement, we will only store it for as long as we need it.

      Sharing your personal information

      1. We may share information about you with:

        1. companies in the Vodacom and Vodafone Group (Vodafone Group Plc and any company or other organisations in which Vodacom owns more than 15% of the share capital);

        2. Mondia Media (Pty) Ltd, partners or agents involved in delivering the Services;

        3. companies who are engaged to perform the Service for, on behalf of Vodacom (Pty) Ltd including Mondia Media (Pty) Ltd;

        4. where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies;

        5. where applicable, debt collection agencies or other debt recovery organisations;

        6. law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law;

        7. emergency services (if you make an emergency call), including your approximate location.

      2. We will release information if it's reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

      3. If we are reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

      4. We will transfer your information to Mondia Media our service provider. Mondia Media servers are based outside South Africa in Germany where adequate data protection laws exist to protect the privacy and security of your information. We have also signed a contract with Mondia Media with data protection provisions to ensure the security and protection of the privacy of your information.

      5. At your option, we may also share your information with partner organisations we've chosen carefully, so they can contact you about their products and services.

      Keeping your personal information secure

      1. We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

      2. If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will make sure they have appropriate security measures and only process your information in the way we've authorised them to. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.

      3. Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered - as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that's beyond our control.

      How to opt-out

      1. If you want to opt out of Mum & Baby notifications, alerts or messages, you may do so via the relevant prompts through the short code *117*6862# or by visiting www.vodacom.mobi/mumandbaby You can choose to opt out of partner communications by sending an SMS with STOP to 30881.

Page Title
Mum and Baby Terms and Conditions
Keywords
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Terms and Conditions
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Prepaid Starter Pack Terms and Conditions

CBU

Prepaid Starter Pack

Terms and Conditions:

  1. These terms and conditions are applicable to you when you make use of Vodacom's Prepaid Service which is activated when your prepaid SIM Card is connected to the Vodacom Network through the Apparatus.
  2. These terms and conditions contain provisions which appear in a similar text style to the terms below in order to draw your attention to such terms because they:
    • may limit the risk or liability of Vodacom (Pty) Ltd or a third party; and/or
    • may create risk or liability for your; and/or
    • may compel you to indemnify Vodacom (Pty) Ltd or a third party; and/or
    • serve as an acknowledgement, by you, of a fact.

  3. Definitions

    The Service is a security solution that:

    "Apparatus" means any mobile, transportable or portable cellular mobile terminal, handset, laptop, computer, modem or other apparatus which is approved by the Regulatory Authority and which is capable of connection by radio interface to the Network. 

    "Financial Services" means long and short term insurance services and/or products provided by Vodacom Life Assurance Company (RF) Limited and Vodacom Insurance Company (RF) Limited, which are wholly owned subsidiaries of Vodacom (Pty) Ltd and such services and products are governed by the Insurance Terms and Conditions contained in this document. 

    "Network" means the public mobile telecommunications system operated and made available by Vodacom (Pty) Ltd or any other member of the Vodacom Group. 

    "Regulatory Authority" means the Independent Communication Authority of South Africa (ICASA) or any similar authority that is established in the future to perform or take over the functions of ICASA. 

    "Services" means the cellular telecommunications service provided by means of the Network as well as such other additional related services, equipment, Value Added Services and/or Financial Services (provided by Vodacom's Insurance Companies). 

    "SIM Card" means the Subscriber Identity Module Card allocated to you to enable you to gain access to the Network by using the SIM Card in the Apparatus. 

    "Starter Pack" means the pack that includes the user guide and SIM Card. 

    "Value-Added Services" means charged at the VAS Call Rate, are provided by Vodacom and/or Value Added Service Providers in order to make available to Vodacom customers a selection of value added services provided by means of the Vodacom Network.  Value-Added Services are defined as non-core services, or in short, all services beyond standard voice calls, the content of which may not have anything to do with Vodacom's mobile network and/or services.  Examples of Value Added Services are calls and connections to the following services:  *120# services, 082125 Vodacom shop location based service, 082152 Newsbreak and 082162 Cointel Weather service.  These are services provided by the mobile operator or VAS provider and calls or connections to these Value Added Services are not included in the bundled minutes/seconds. 

    "Vodacom Group" means any of the Vodacom group of companies including Vodacom, any subsidiaries of Vodacom, any holding company of Vodacom and/or any subsidiaries of such holding company. 

  4. Provision of the Services
    1. In order to receive your new Cellphone number and activate your SIM Card found in your Starter Pack, you must register your SIM Card, in terms of the provisions of Section 40 of the Regulation of Interception of Communications and Provision of Communications Related Information Act, 2002 ('RICA').
    2. Once your SIM Card has been RICA'd, you can enter your PIN number into your Cellphone and you are connected to our Service.
    3. Subject to these terms and conditions, Vodacom shall activate the SIM card and maintain the availability of the Services to you whilst your SIM Card is active on the Network.
  5. Value-Added Services 
    1. You acknowledge and agree that should you subscribe to any Value-Added Services, the provision of such Value-Added Services by Vodacom will be subject to Vodacom's standard terms and conditions applicable to those services from time to time with which you undertake to make yourself familiar with.
  6. Disclosure of Information
    1. You consent that Vodacom may, to the extent permitted by law, receive or disclose your personal information, documents, detailed call records, credit profile information and/or any other credit information from or to - 
      1. any credit providers, credit bureau or credit reporting agencies; 
      2. any law enforcement agencies that require the information for the prevention or investigation of criminal activities; 
      3. any of Vodacom's shareholders, related entities, suppliers, agents, professional advisors or any company within the Vodacom Group for marketing purposes, subject to your right to restrict receipt of unwanted marketing material or other rights in terms of the Consumer Protection Act, 2008; 
      4. any of Vodacom's shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply and service and/or auditing purposes; 
      5. any company within the Vodacom Group for any purpose connected with the Services or the Network or incentive scheme purposes.
    2. Despite any part of these terms and conditions that may indicate otherwise, Vodacom shall be entitled to utilize your detailed call records for any lawful purpose including but not limited to tracing and/or collection purposes. 
  7. Your Acknowledgement 

    You acknowledge and agree that - 
    1. The service quality and coverage available to you shall be limited to that provided by the Network in accordance with the requirements of the Electronic Communications Act, 2005 (or as amended) and the Regulatory Authority requirements. The Services may, from time to time, be adversely affected by physical features such as buildings and underpass, as well as atmospheric conditions and other causes of interference; and 
    2. to the extent permitted by law, Vodacom shall not be liable for non-availability of the Services.
  8. Liability 
    1. You indemnify and hold Vodacom and each company within the Vodacom Group harmless against any expense, loss, claim, harm or damage brought against, suffered or sustained by you or any third party, which arises directly or indirectly out of a breach of these terms and conditions by you or by your use of the Services and/or the Apparatus, other than in respect of losses caused by the gross negligence or intentional misconduct of Vodacom or any company within the Vodacom Group or any of their respective employees, directors or agents. 
    2. Without affecting the generality of 8.1 above, Vodacom shall not be liable to you for any breach of these terms and condition or failure on Vodacom's part to perform any obligations as a result of technical problems relating to the Network, termination of any licence to operate or use the Network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond the control of Vodacom.
  9. Your Undertakings 

    You shall - 
    1. comply with all instructions issued by Vodacom which concern your use of the services, the Apparatus or related matters; 
    2. not be entitled to commercially exploit the services in any manner whatsoever without Vodacom's prior written consent, including without limitation, the provision of telephony services to third parties; 
    3. provide Vodacom with all such necessary information as Vodacom may, in its sole discretion, reasonably and lawfully require; 
    4. only use an Apparatus which is approved for use in conjunction with the Network by Vodacom; 
    5. engage with Vodacom, other members of the Vodacom Group and their respective staff and agents in a courteous, cordial and respectful manner at all times.
  10. Suspension/Disconnection
    1. Vodacom may from time to time, by giving you advance notice where reasonably practicable and dependent on the circumstances, suspend the Services or disconnect your Cellphone Number from the Network for a period to be determined by Vodacom, in any one of the following circumstances -
      1. if the Service has not been used by you for a period in excess of 4 (four) months; 
      2. during any technical failure, modification or maintenance of the Network; 
      3. if you fail to comply with any of these terms and conditions; 
      4. if so directed by the Regulatory Authority; or 
      5. in any other instance specifically provided for in these terms and conditions.
    2. Having regard to the circumstances at the time of suspension, disconnection or reconnection, as the case may be, Vodacom shall be entitled to levy a reasonable fee in respect of such suspension, disconnection and/or any reconnection. 
  11. Communication 

    You hereby consent to the dispatch or transmission by Vodacom of all and any necessary communications in terms of the Electronic Communications and Transactions Act 25 of 2002 or subsequently enacted and relevant legislation. You are entitled to inform Vodacom if you do not wish to receive any communications for purposes of direct marketing and in this instance, Vodacom will desist from circulating any further such material to you. 
  12. Disputes 

    Any dispute relating to Vodacom Network may be referred to the ICASA or to the National Consumer Commission established under the Consumer Protection Act, 2008. 
  13. Lost or Stolen SIM Cards or Cellphones 
    1. You are responsible for the safekeeping of your SIM Card and Cellphone or Apparatus. 
    2. You must notify us immediately if you realise your SIM Card, Cellphone or Apparatus has been lost or stolen. 
    3. You must also, within 24 (twenty four) hours of you realising that your SIM Card, Cellphone  and/or Apparatus has been lost or stolen, report this to the South African Police Service. 
  14. Password and/or One Time PIN 

    If you have a password or One Time PIN (OTP) sent to your SIM Card or stored on your Cellphone or Apparatus, you undertake to keep it secure and undertake that no other person shall use the Service utilising your password or OTP, and you acknowledge further that you are responsible for ensuring that no unauthorized access to the password or OTP is obtained, and that you will be liable for all such activities conducted pursuant to such use, whether authorised or not. 
  15. General 
    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts. 
    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions. 
    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing. 
    4. Any amended terms and conditions published in any media, or on the Vodacom website www.vodacom.co.za will form part of the terms and conditions of the Service, to which terms you agree to be bound.

Power Bonus

  1. Introduction
    1. Power Bonus is a permanent Tariff for Prepaid Vodacom Customers

    2. The following rates and unitisation apply: 
       

       UnitisationPeak (7am - 8pm)Off-Peak (8pm - 7am)SMSData (out of bundle rate)
        VC* to VCVC to other networksVC to VCVC to other networksPeakOff PeakInternational   
      Price Plan1/1 (per  second)R1.65R1.65R1.65R1.65R0.52R0.52R1.74R0.99


      VC*=Vodacom

    3. All Vodacom Power Bonus customers will earn Extra Airtime for every recharge (pin or pinless) they make whilst on the plan subject to the provisions made on terms, 3.1 through to 3.6 below.
  2. Eligibility
    1. The Power Bonus price plan is only available to Vodacom Prepaid customers through activation of  Prepaid simcards, Port in to the Vodacom network, or conversion from Post Paid to Prepaid.

    2. Activation of this price plan will take effect immediately on Sim activation, Port in to the

      Vodacom Network or Post-paid to Prepaid conversion.

  3. Extra Airtime rewards
    1. Customers will receive 100% of their recharge value back in Extra Airtime.
    2. Extra Airtime will be subject to the following depletion rates
      1. Local Any Network Any Time voice: R3.00 per minute (billed per second).
      2. Data (non-roaming): R3.00 per MB
      3. Local ANAT SMS: R1.00 per SMS
    3. The following call types cannot deplete from Extra airtime:
      1. Roaming calls
      2. International call
      3. Premium rated calls & SMSs
      4. VAS call
      5. Fax outdial
      6. Call Sponso
      7. Video calls (off-net and on-net)
      8. Conference calls
      9. Directory enquiry calls
      10. Call forwardin
      11. Billed USSD
    4. Extra Airtime cannot be used to purchase any Value Added Services (VASs). This includes the following:
      1. Once-off and recurring data/SMS/MMS/voice bundles
      2. WASP/Content and premium rated services
      3. BIS/BE
      4. Promotional bundle
      5. Airtime Transfer
      6. Vodacom Millionaire entrie
      7. The allocation of promotional airtime cannot be used to repay Airtime Advance debt (including R1 service fee)
      8. "Call sponsored" will be billed at Power Bonus out of bundle rate and will not deplete from Extra Airtime.
      9. No Extra Airtime will be earned for Big Bonus voucher and the Passport voucher.
  4. When on the Power Bonus price plan, customers will continue to earn Talking Points when recharging with airtime vouchers. 
  5. Customers will be able to redeem Talking Points for airtime bundles or call discounts, cellphones and MMS, SMS and Data Bundles.
  6. Customers on the Power Bonus price plan will receive the Night Shift promotional benefit (when recharging with R12 or more). 
  7. When opting out of the Power Bonus price plan via Free Change, customer will forfeit the Extra Airtime benefit.
  8. The following order of consumption will apply on this price plan: Extra Airtime will deplete first, followed by purchased/promotional bundles, and then airtime billed at applicable Power Bonus out of bundle rates.
  9. No refunds will be allowed for any dropped calls due to Network congestion.
  10. The Power Bonus voice minutes will be subject to the following acceptable usage policy:
    1. Free voice minutes may not be used as part of any bulk calling service for commercial or business purposes.
    2. Least Cost Router (LCR) and associated services are not permitted to use this price plan. If the SIM card is used in a fixed location device to regularly make and receive calls to multiple numbers, the service will be suspended immediately, pending an investigation.
    3. Vodacom reserves the right to suspend the service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non- commercial use.
  11. These terms and condition should be read in conjunction with the Prepaid Sim Terms and Conditions available at http://www.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions
Page Title
Prepaid Starter Pack Terms and Conditions
Keywords
terms, conditions, prepaid, starter, pack
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/prepaid-starter-pack-terms-and-conditions

YouTube Value Proposition Terms and Conditions

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YouTube Value Proposition

Terms and Conditions

  1. By taking up the YouTube promotional offer, you agree to these terms and conditions.
  2. The YouTube promotion will run from 10 June 2024 until 25 October 2024
  3. The Prepaid LTE 100GB + 100GB Night Owl with YouTube will be adjusted in Price as of the 17 June 2024 as per the tariff sheet.
  4. The free YouTube bundle will be available to all new and existing Vodacom Prepaid and Hybrid customers, when purchasing an eligible Prepaid LTE data bundle, once-off 7 day or 30-Day Data bundle and selected Anytime Voice bundle.
  5. The Free YouTube allocations are only applicable when purchasing the qualifying bundles which are.
    1. Prepaid LTE bundles,
    2. Prepaid LTE Personalised Bundles (Just4You), 
    3. Once Off 30-Day Data Bundles,
    4. Once of 7-day Data Bundles
    5. Unlimited Voice Bundle
  6. If you purchase more than one of the eligible bundles, you will receive a free YouTube allocation for every purchase.
  7. No pro-ration is applied to the free YouTube Bundles, the full price and the full allocation is always applied at the time of purchase or activation.
  8. If you upgrade whilst having an active free YouTube bundle, the bundle will not be forfeited.
  9. If you migrate out of the Powerpack, Power bonus and NXT LVL price plans, whilst having an active free YouTube bundle, you will not forfeit the bundle.
  10. The free YouTube bundle cannot be transferred.
  11. The free YouTube bundle cannot be rollover however paid for data will be applicable to standard data rollover rules.
  12. If you migrate out of the Prepaid LTE price plan, the Anytime + Night Owl + Free YouTube bundle allocation will be forfeited.
  13. Your Free YouTube Bundle will deplete first for any YouTube related usage, once depleted and there is no other applicable data bundle remaining, all data usage will be stopped by default, or you will only be able to use data at out of bundle rates if you have opted in to current out-of-bundle data charges.
  14. If your YouTube Bundle reaches the Validity Date and expires before the Bundle is depleted, data usage will continue at the Out of Bundle rate, applicable to the tariff.
  15. The Prepaid LTE data bundles, once – off 7 days & 30-Day data bundles and ON-NET Voice bundle will be available to you through the following sales channels.
  • Customer Care: 082 135
  • Self-Service channels:
    • USSD: *135# under “Buy”
    • VodaPay
    • Financial Institutions
    • Retail stores (pinned vouchers)
    • Wholesale (pinned vouchers)
  1. You can view the balance of your data and voice bundle and free YouTube allocation on the following channels:
  • USSD *135# (detailed balances)
  • Online (VodaPay & Portal)
  • Customer care (082 135)
  1. Standard terms and conditions will apply for all bundles applicable to the YouTube Promotion i.e. Standard Open Market Bundle, Prepaid LTE Bundles, Unlimited Voice Minute Bundle (Just for You). The below links are applicable. The terms and conditions may be accessed via:
  1. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing such change.
Page Description
YouTube bundle Prepaid LTE 100GB + 100GB Night Owl with YouTube will be adjusted in Price as of the 17 June 2024 as per the tariff sheet.
Page Title
YouTube Value Proposition | Vodacom
Keywords
YouTube Value Proposition, YouTube, Value Proposition
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotion/youtube-value-proposition

Vodacom Payment Services (Pty) Ltd: Privacy Notice Terms and Conditions

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Vodacom Payment Services (Pty) Ltd: Privacy Notice

ABOUT OUR PRIVACY NOTICE AND COOKIES POLICY

Our Privacy Notice and Cookies policy gets updated from time to time. Whenever we make a change, we'll post this on our website and let you know if there is a material change.

This Privacy Notice applies to any website, application form, platform, mobile app, terms and conditions, product or service which references this Privacy Notice. 

We have revised our Privacy Notice and Cookies policy, refreshing it to ensure compliance with applicable laws and regulations relating to the processing of personal information, including but not limited to the Protection of Personal Information Act, 2013 (POPIA), the POPIA Regulations, 2018, the Electronic Communications and Transactions Act, 2002, the Constitution of the Republic of South Africa, 1996 (Constitution), the Banks Act 94 of 1990, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000, the Protected Disclosures Act, 2000 (as amended by the Protected Disclosures Amendment Act, No. 5 of 2017), the Cybercrimes Act, 2020, and all other applicable laws, regulations, codes of practice and guidance issued and in force from time to time relating to data protection, privacy, and the processing of personal information.

Notification of changes to Privacy Notice

We are continually improving our methods of communication and adding new functionality and features to our existing products and services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time.  If and when our data protection practices change, we will update this Privacy Notice to describe our new practices.  If we do, we will notify you the next time you visit this site or interact with us through any of our other communication channels. We encourage you to check this page regularly.

HOW TO USE THIS PRIVACY NOTICE AND COOKIES POLICY

In this Privacy Notice, we explain how we collect, use, share and protect your personal information when you use our products and services and our website and mobile app.

It is important to note that when you engage with us, you acknowledge that we require your personal information, as defined in POPIA and other related regulations and need to process such personal information to provide products or services to you for purposes including to confirm, update and enhance our records, to confirm your identity and additional purposes as detailed below and in other supplementary privacy policies and statements linked to specific services that you subscribe to. 

The provision of your personal information in terms of this Privacy Notice is mandatory and you will not be able to continue using our products and services, should you object to providing us with such information.

WHO WE ARE

We are Vodacom Payment Services(Pty) Ltd.

Our registered office is Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand, 1685. We are registered in the Republic of South Africa under company number 2007/010688/07.

In this Privacy Notice:

  • "we/us/our" means Vodacom Payment Services(Pty) Ltd,

  • "third party" means someone who is not you or us

  • "Vodacom Group" means Vodacom Group Limited and any company or organisation in which Vodacom Group Limited owns more than 30% of the share capital

  • "Vodafone Group" means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital

  • "Personal information" refers to personal information about you as defined in POPIA and  includes without limitation MSISDN information, (a unique identifier which is linked to  your mobile phone number),,race, gender, nationality,, marital status, age, physical or mental health, disability, language, education, identity number,telephone number, email, postal address and financial, criminal oremployment history.

  • "Process (or processing)" means to any operation or activity, whether automated or not, concerningpersonal information, including: collection, receipt, recording, organisation, collation, storage,updating or modification, retrieval, alteration, consultation, use, dissemination by means oftransmission, distribution or making available in any other form, merging, linking, as well as blocking,degradation, erasure or destruction of information.

How to contact us

Your opinion matters to us - if you have any questions about our Privacy Notice and Cookie Policy or your privacy settings, please submit your query to [email protected] and a member of our dedicated team will respond to you. If you would like to mail us by post directly, send it to:

The Information Officer - Mr Ricardo Platt

Vodacom Payment Services(Pty) Ltd
Vodacom Corporate Park
082 Vodacom Boulevard
Midrand
1685

Our principles

We are committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

Here are Vodacom Group's core Privacy Commitments. We aim to put these commitments at the heart of everything we do.

PERSONAL INFORMATION WE COLLECT ABOUT YOU

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, how you have interacted with us even if you aren't a customer, or what we have obtained from a third party with permission to share it with us.

To find the privacy supplements for all our products and services, please go to the 'Privacy and our products and services' section of this Privacy Portal.

Vodacom Payment Services(Pty) Ltd will process your personal information based on:

  • The performance of your contract or to enter into the contract and to take action on your requests. We may also need to conduct credit checks when you apply for a product or service, depending on the product or service.

  • Vodacom Payment Services (Pty) Ltd's legitimate business interests, for example, fraud prevention, maintaining the security of our products and services, direct marketing, and the improvement of our services. Whenever we rely on this lawful basis to process your personal information, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, visit the 'Your rights' section of this Privacy Notice.

  • Compliance with a mandatory legal obligation, including for example, accounting and tax requirements, which are subject to strict internal policies, procedures, and your right to restrict usage of your personal information, which control the scope of legal assistance to be provided. We are also required to process your personal information pursuant to legislation including but not limited to the Financial Intelligence Centre Act, 38 of 2001 (FICA) the Banks Act, 94 of 1990, the Electronic Communications and Transactions Act, 2002, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000, and the Cybercrimes Act, 2020.

  • Consent you provide where we do not rely on another legal basis (referred to above). Consent may be withdrawn at any time. When you give your consent, you will be given details on how to change your mind or visit the 'Your rights' section of this Privacy Notice for more information.

We will collect your personal information when you, for example:

  • Buy or use any of our products and services

  • Complete a product or service application forms, electronically, telephonically or by way of a hard copy

  • When you interact with us electronically by way of our website, platform, mobile apps, or social media channels which contains our products and services

  • Register for a specific product or service

  • Subscribe to newsletters, alerts or other services from us

  • Contact us through various channels, or ask for information about a product or service

  • Take part in a competition, prize draw or survey

  • Visit or browse our website or other Vodacom Group websites

  • Have given permission to other companies to share information about you

  • Where your information is publicly available

  • Are the customer of a business that we acquire

  • Visit our business premises

Where relevant, from third-party sources, such as other entities within the Vodacom Group, such as Vodacom (Pty) Ltd, intermediaries that are representatives of us or have intermediary agreements with us.
We are required to take all reasonably practicable steps to ensure your personal information is complete, accurate, not misleading and updated on a regular basis. To ensure this, we will always endeavour to obtain personal information from you directly. Where we are unable to do so, we will make use of verifiable independent third- party data sources, who have the necessary authority to provide us with such information. We also collect information from certain organisations, where appropriate and to the extent we have legal grounds to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, billing calculating agencies and connected network providers.

We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures.

Understanding what you want (the use of cookies)

We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). This, in turn, helps us make our Website relevant to your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service.  We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our Website again.

Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our Website this may limit its functionalities or performance.

INFORMATION THAT WE PROCESS

The types of information we may process are, where applicable:

  • Your name, address, phone and/or mobile number, identity number, age, your date of birth, gender, nationality, occupation, information about your property or household, physical and postal address, and email address.Where you have provided us with the personal information of a third-party (for example your spouse or family member), you guarantee that such third- party has given you consent to provide us with their personal information. Where you provide us with the personal information of a person under the age of 18 years (a minor), you confirm that you have the necessary legal authority or is legally competent to provide their personal information to us.

  • Your credit or debit card information, information about your bank account and other banking information. For example, you'll have to give us this information when you open an account with us. We'll collect the personal information necessary to process a payment whenever you make a purchase. Including, information about your income, payments records, payment transactions and payment history.

  • In case you are an entity with your own separate legal personality, your entity name, registration number and details, date of creation, registered address and any other entity information as required or applicable.

  • Online information - for example, cookies and IP address (your computer's internet address), if you use our websites, apps and/or social media channels.

  • Contractual information - for example, details about the policies you hold and with whom you hold them.

  • Your correspondence with us, such as a note or recording of a call you make to one of our contact centres, a Live Chat, an email or letter sent, or other records of any contact with us.

  • Your account information, such as dates of payment owed or received, account numbers or other information related to your account.

  • Credential information - we'll collect passwords, hints and similar security information used for authentication and access to accounts and services.

  • Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services.

  • See the 'Cookies' section for details on what we collect using cookies, web beacons and other technologies

  • Photographs and images when attending any of our events or functions or accessing premises with surveillance cameras.

  • Information we obtain from other sources, such as credit agencies, fraud-prevention agencies, and from other data providers. This includes demographic data, interest-based data, and internet browsing behaviour.

We'll also get information about how you use our products and services, such as:

  • Details of your use of the specific services or products, how such service or product is used, how often it is used and any other information related to it.

  • Your website browsing information (which includes information about the websites you visit), and about how you use our Website or other Vodacom Group websites on your mobile or a PC.

  • The date, time and length of your internet browsing, and your approximate location at the time of browsing.

HOW WE USE YOUR PERSONAL INFORMATION

We will use, process and analyse your personal information for the following purposes:

To provide you with your services

Processing your order and providing you with your products and services

  • We have regulatory obligations, including compliance with anti-money laundering legislation, to process your personal information. This includes verifying your identity or the identity of your beneficial owner and/or controlling persons. We are also required by various laws to maintain a record of our dealings with clients.

  • In order for us to provide you with the products and services that you have requested and to notify you of important changes to such products and services, we need to collect and  use your personal information. This includes other services not included in your agreement with us , services that use information about where you are, and to contact you with messages about changes to the products or services.

  • To conclude and administer your application, which may include underwriting.

  • To execute a transaction in accordance with your request.

  • To meet our contractual obligations with you or take steps necessary for the conclusion of a contract with you.

  • For audit and record-keeping purposes.

  • For purposes of proof and legal proceedings.

Billing and customer care

  • To bill you for using our products and services, or to take the appropriate amount of credit from you.

  • Contact you if the billing information you provided us with is about to expire or we're not able to take payment.

  • To respond to any questions or concerns you may have about our, products or services.

Service messages

  • We will contact you with customer service messages to keep you updated with current information about products and services you've taken. For example, changes to our terms and conditions.

To improve our service

Improving and innovating our products and services

  • We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics can identify you individually or link back to you in any way.

  • We conduct surveys to understand various aspects of our interaction with you, the use of our services and products and the network.

Marketing and tailoring our service to you

Marketing

  • As our customer, we will contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and we may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications. We may also, with your consent, send you newsletters or white papers and occasionally invite you to participate in market research. We tailor these messages based on the products and services you've bought from us in the past and we will only provide you with marketing content regarding our own products and services that are similar to or related to the products and services previously provided to you.

  • If you have given us your permission, we will also contact you to let you know about products and services of Vodacom Group companies including Vodacom (Pty) Ltd, Vodacom Financial Services (Pty) Ltd, Vodacom Life Assurance Company Limited and Vodacom Insurance Company Limited insurance products and services and those of other companies which we think may interest you.

  • There are various ways that we may do this - including by email, post, phone, text, picture message or notifications through our apps.

  • You can control your marketing permissions and the personal information we use to tailor these communications at any time. 

Advertising online

  • To deliver advertising that is relevant to you, you'll also see targeted advertising online based on the use of cookies. This is known as interest-based advertising. It can be on websites belonging to the Vodacom Group, those of other organisations as well as other online media channels such as social media sites. We may also combine data collected via the cookies with other data we have collected. If you don't want any information processed through the use of cookies, check the 'Cookies' section in this Privacy Portal. It explains how to control and opt out of cookies.

  • Remember that opting out of interest-based advertising doesn't stop advertisements from being displayed - it's just that they won't be tailored to your interests.

  • You will also see advertising in your social media, for example in your Facebook or Twitter feed. If you don't want to receive this advertising, go to the relevant platform's ad settings.

Research and analytics

We use a variety of analytics methods including what is commonly referred to as "Big data analytics". Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is "big" data) to uncover hidden patterns and hitherto unrevealed trends. At Vodacom Payment Services (Pty) Ltdwe take governance of big data analytics seriously. Our data scientists are required to adhere to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We also have strict rules ensuring that personal information is protected at the appropriate stage in the process.

We use our analytics to, for example:

  • Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services;

  • Frame our marketing campaigns and determine how we might personalise those;

  • Provide reports to third parties (such reports don't contain information which may identify you as an individual). These can be to third parties such as content providers, research companies and advertisers or as part of our analytics.

Credit checks, fraud prevention and security

We will sometimes need to profile you, for credit, fraud and security purposes. When we conduct such profiling activities, we will do so in accordance with the provisions of the relevant legislation or lawful requirement.

Credit checks and ID

We will also use your personal information for identity verification purposes, for access to your account and for general account management. We sometimes supplement the information we collect about you with information from other sources (for example, home affairs, the voters roll and credit reference agencies) to assess the accuracy of the information that we hold.

Fraud prevention and security

We will process your personal and traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts or trace those who owe us money resulting from the use of our services.

Automated Decisions

There may be instances where Vodacom Payment Services (Pty) Ltd will process your personal information through a secure automated tool, or perform profiling and make decisions, based on such profiling, that may affect you significantly. An example of automated decision making is the approval or declining of an airtime advance application when a customer applies for airtime advance. If you are unhappy about the outcome of such a decision or would like further information on how such outcome was reached, please contact 082 135. Please note that a respective product or service might have different contact details and pleasure refer to the service's or products onboarding documentation to determine the applicable contact detail.

HOW WE SHARE YOUR PERSONAL INFORMATION

Where applicable, we share information about you with:

  • Companies in Vodacom Group , located across the globe, including but not limited to in the European Economic Area (EEA), Egypt, India and the US, for reporting purposes and where they are involved in providing products and services that you have signed up for and where we may also share information within the Vodacom Group for administrative purposes.

  • Partners, suppliers or agents involved in delivering the products and services you've ordered or used

  • Companies who are engaged to perform services for, or on behalf of, Vodacom Payment Services (Pty) Ltd, Vodafone Limited, or Vodafone Group which companies may be located outside of the borders of South Africa

  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law

  • Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies

  • Debt collection agencies or other debt-recovery organisations

  • payment processing services providers, merchants, banks and other persons that assist with the processing of customer payment instructions

  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law

  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement

  • Third parties for joint promotions with that third party. They'll be responsible for their own compliance with applicable privacy laws

  • Other third parties when you are signing up to their service and it is used by them for authentication and fraud-prevention purposes

  • Third parties that we advertise with, in order to serve you advertisements online (e.g. Facebook, Google). You can opt-out of this by managing your account permissions.

  • Third parties that we use to serve you marketing.

Fraud management and law enforcement

  • We will release information if it's reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

  • We also may need to release your information to comply with our legal obligation to respond to the authorities' lawful demands. Your personal information shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.

Mergers and acquisitions

 If we become involved in a proposed or actual merger, acquisition, or any form of sale of assets, we may use and disclose your personal information to third parties in connection with the evaluation of the transaction. Any acquiring company would have access to your personal information.

Third parties that we work with

Where you've purchased our products and services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account - for example, to be able to identify your order and be able to pay them.

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don't authorise them to use or disclose your personal information except in connection with providing their services.  We ensure that all our service providers and contractors align to our policies and requirements.

We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services.

Third-party products that you buy through Vodacom Payment Services (Pty) Ltd

Where you buy a third-party product or service and payment is made through Vodacom Payment Services (Pty) Ltd, the contract for it is with the party selling that product or service. Vodacom Payment Services (Pty) Ltdmay charge the amount directly to your bill as part of its arrangements with the seller (or with a third party authorised by the seller). As part of this, you're agreeing that Vodacom Payment Services (Pty) Ltd may pass certain personal information to such parties to complete your purchase.

The seller's terms and conditions and privacy and cookies policies will apply to how it uses your personal information - please read them carefully.

INTERNATIONAL DATA TRANSFERS

If you are visiting this Website from a country other than South Africa the various communications will necessarily result in the transfer of information across international boundaries.

We may also need to transfer your information to other Vodafone or Vodacom Group companies or service providers in countries outside South Africa, in which case we will ensure that you are adequately notified about such transfer and the applicable data protection measures that will be applied to your personal information for the purpose of such transfer, transfer your personal information outside of the borders of South Africa, we will ensure that the third party recipient is subject to a law, binding corporate rules or binding agreement which provide an adequate level of protection for your personal information that are substantially similar to the data protection laws applicable to South Africa.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?

We may not retain your personal information any longer than is necessary for achieving the purpose for achieving the purpose for which your personal information was collected or subsequently processed, unless:

  • The retention of your personal information is required or authorised by law

  • We reasonably require your personal information for lawful purpose related to our function or activities

  • The retention of your personal information is required by a contract that we enter into with you

  • You or competent person consent to the retention of personal information relating to a child.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have specialised security teams who constantly review, improve, and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.  We are required in terms of POPIA to notify you and the Information Regulator, if any of your personal information has been compromised.

Communications over the internet (such as emails) aren't secure unless they've been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We'll never ask for your secure personal or account information by an unsolicited means of communication. You're responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company's privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you're familiar with these.

UNAUTHORISED THIRD PARTY ACCESS TO YOUR INFORMATION

Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods) you acknowledge that it may be accessed by unauthorised third party, e.g. as a result of an illegal activity.

In the unlikely event of such access, we will notify you, where possible, via email, SMS or using the address you have provided us within a reasonable time of such occurrence.

YOUR RIGHTS

Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our Customer Services team.

Right to access personal information

You have the right to request a record or description of the personal information that we hold about you. This includes the right to request us to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request as an individual or an authorised third party, visit our Subject Access Rights page of this Privacy Portal which gives details on how to do this. Alternatively, you can contact our Customer Services team.

Right to correct personal information

You have the right to correct information held about you if it's not accurate. If the information we hold about you is inaccurate or needs to be updated, you can log in to My Vodacom to update it or you can contact our Customer Service team.

Right to object to use of personal information

You have the right, in certain circumstances, to object to our processing your personal information. In order for us to provide you with products and services, we are required to process your personal information and as such the provision of your personal information is mandatory and you may not object to same in order to continue using our products or services.  For more information or to exercise this right, please contact our Customer Services team. If this relates to an automated decision performed on you (this means with no human involvement), please let us know and we will review your request. 

To opt out of marketing messages

If you no longer want to receive marketing messages from us, you can choose to opt out at any time. If you’ve previously opted in to receive personalised content based on how and where you use our network, you can also opt out at any time.

You can opt out in the following way:

  • Tell the customer care agent if you receive a marketing call

  • Contact 082 1952.

If you're opted out of marketing, you may still receive service-related messages.

Please note: You may still receive marketing messages for a short period after opting out while we update our records.

You may have received marketing from us even if you're not a customer or have never had contact with us. This is a result of third-party marketing lists which we may acquire from time to time, stating that you have given permission to be contacted by other organisations. If you've registered with us to opt out of marketing from Vodacom Payment Services (Pty) Ltd, you shouldn't receive such communications. If you still do, we ask that you let us know immediately by contacting our customer care team. This will only stop marketing from us and not stop the third parties from sharing your personal information unless you contact them directly.

How to lodge a complaint

If you want to contact us about any of your rights or should you believe that we have used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with us directly. Kindly contact our customer care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected]  If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

The Information Regulator (South Africa)

JD House 
27 Stiemens Street
Braamfontein
Johannesburg
2001


Email: [email protected]

Complaints email: [email protected]

Right to restrict use of your personal information

If you feel that the personal information we hold on you is inaccurate, or you believe we shouldn't be processing your personal information, please contact our Customer Services team to discuss your rights. In certain circumstances, for example where you contest the accuracy of your information, or where we no longer require your information for achieving its purpose but must maintain it for purposes of proof, you have the right to ask us to restrict processing.

Right to deletion

We strive to only process and retain your personal information for as long as we need to. In certain circumstances for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold. If you feel that we are retaining your personal information longer than we need, it is worth first checking that your contract with us has been terminated, which you can do with Customer Services. If your contract with us has been terminated, we may still have lawful grounds to process your personal information.

Page Title
Vodacom Payment Services
Keywords
payment, services, vodacom
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/privacy-policy/payment-services

All 4 You Terms and Conditions

CBU

All 4 You

Bundles

Price Validity Data Night Owl MB Vodacom mins WhatsApp
R11 1 day n/a n/a 60 1GB
R25  7 days 150MB n/a 30 300MB
R99     30 days 650MB 650MB 40 1GB

 

  1. Dial *123*25# to buy these three (3) bundles.

  2. These three bundles will be available on all Prepaid and Hybrid tariffs.

  3. Vodacom may vary or amend these terms and conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing such change.

 

Page Description
All 4 You bundles will be available from 21 June 2019 to 29 February 2020
Page Title
All 4 You Terms and Conditions
Keywords
All 4 You, all-4-you, all-4-you terms
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/all-4-you

Home Internet LTE Terms and Conditions

CBU

Home Internet LTE Terms and Conditions

Vodacom Standard Terms

  1. Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
  2. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
  3. You may access the Home Internet data service (the "Service") via the Top Up payment type.
  4. The Service will only be available on a 24-month or 36-month contract.
  5. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value Added Services ("VAS"), bundle purchases or out of bundle usage.
  6. After your contract period for the Services has expired, your contract will continue on a month-to-month basis.
  7. You may terminate your Service during the initial contract period or the renewal/upgrade period by giving Vodacom at least 20 (twenty) business days’ notice in writing. Early cancellation will be subject to a payment penalty determined by Vodacom (the "Cancellation Fee").  Vodacom may charge you up to 75% of the balance of the outstanding Service fees (the "Balance") as the Cancellation Fee. The Balance is determined as follows: the monthly subscription amount times by the remaining months of the contract.  Upon early cancellation of the Service, you will also have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services in addition to the Cancellation Fee. Notwithstanding the above, Vodacom as a result of changing its Uncapped offering to a capped offering will be affording its customers the option to cancel their contract with no Cancellation Fee.  Refer to the Migrations & Cancellations section, for more information.
  8. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.  If you choose to cancel your Service after the 3rd of the month, the cancellation will pend to the end of the following month. You will retain your data allocation until the Service cancellation is effective.
  9. You are able to do a SIM swap.

Home Internet Contract Devices

  1. As part of the Service, Vodacom will offer you one of the following routers:
    • Huawei B535
    • Alcatel HH72V
    • Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010
  2. The Service's SIM will only work in the Vodacom issued router or a Vodacom approved home router. You can check the list of approved home routers here: Home Internet Approved Routers | Vodacom.
  3. The Service will not be offered to you as a SIM only contract.

Contract Activation and Use

  1. You can only activate the Service if your location has sufficient LTE coverage and capacity. You can check the LTE coverage in your area on: Home Internet (vodacom.co.za)
  2. When you use the Service, you have to insert a SIM card into the Huawei B535 / Alcatel HH72V router/ Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010 router. Please note that the Huawei B535, Alcatel HH72V router and Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010 are the devices that are bundled together with the Service.
  3. You are only guaranteed access to the Vodacom network in the specific area that the Service is activated on and access in any other geographic will not be allowed.
  4. You may change the location in which you access the Service if your new address has sufficient LTE coverage and capacity. If your new address does not have sufficient LTE coverage and capacity, then you could cancel your Service and incur the Cancellation Fees.
  5. If you activate the Home Internet LTE service in the middle of a calendar month, the full monthly fair usage policy (FUP) will apply. The monthly FUP Data allocation cannot be carried over to another month.
  6. There is an FUP (Fair Usage Policy) applicable on all Home Internet data plans and speed limiting applies when customers reach their respective FUP (each price plan has a respective FUP value and speed limiting).
  7. Effective from the 15 March 2023, all new and existing Home Internet customers will be subject to a hard lock. This would mean that once the Soft Lock and Hard Lock FUPs have been reached, as per your respective price plan, data usage will no longer continue. In order to continue data usage, you would need to purchase a 100GB or 200GB bundle.
  8. The Service has the following download and upload speeds before and after the FUP is applicable:


Soft Lock FUPs effective until 15 March 2023:

Price Plan

Data Usage

Soft Lock FUP

10Mbps price plan

Speeds up to 10Mbps for usage from 0-400GB

After 400GB usage, speeds up to 2Mbps

20Mbps price plan

Speeds up to 20Mbps for usage from 0-600GB

After 600GB usage, speeds up to 4Mbps

30Mbps price plan

Speeds up to 30Mbps for usage from 0-700GB

After 700GB usage, speeds up to 4Mbps

Soft and Hard Lock FUPs effective from 15 March 2023:

Price Plan

Soft Lock FUP

Hard Lock FUP

Hard Lock

10Mbps price plan

Speeds up to 10Mbps for usage from 0-400GB

Speeds up to 2Mbps for usage from 400GB-600GB

After 600GB usage, no further data usage

20Mbps price plan

Speeds up to 20Mbps for usage from 0-600GB

Speeds up to 4Mbps for usage from 600GB-800GB

After 800GB usage, no further data usage

30Mbps price plan

Speeds up to 30Mbps for usage from 0-700GB

Speeds up to 4Mbps for usage from 700GB-1TB

After 1TB usage, no further data usage

 

 

Please note that speeds mentioned above are not guaranteed by Vodacom.

Order of consumption, validity and out of bundle

  1. The Service's data allocations will only be valid for 30 days, or up until the end of the calendar month of data allocation. Therefore, if data is allocated to you on the 1st of July; your data is valid up until and including the 31st of July 23:59.  The customer will start every month with a new data allocation according to their respective FUP.
  2. The Service will first use the data with the earliest expiry date including data that has been carried over and/or data from data bundles purchased.
  3. If after you have used your Soft Lock FUP and Hard Lock FUP, you purchase a data bundle, you will forfeit all your unused data from that purchased data bundle at the time of that specific data bundle’s expiry.
  4. After the respective Soft Lock and Hard Lock FUPs data from the Service is depleted and you have no other active data bundles, the Service will no longer continue.
  5. There is no out-of-bundle data rate that is applicable on the Home Internet data plans.

Voice, MMS & SMS services

  1. The Service does not include MMS, Voice services and outgoing SMS.  Incoming SMS is allowed. 

Additional Bundles

  1. You may purchase multiple additional data bundles for the Service.
  2. If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime.  If you have no airtime balance, you will not be able to purchase bundles.

Usage Notifications and Data Transfer

  1. You will receive your data usage notifications via the Vodacom online channels or on any number you provide to Vodacom other than the number linked to the Service.
  2. Due to the nature of the price plans, you will not be able to transfer data from the respective monthly FUP data allocations.
  3. You can transfer purchased data bundles (that were purchased over and above the monthly FUP data allocations) to other customers that use the Service. For more information, please visit https://myvodacom.secure.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions
  4. Transfer of Ownership is possible but applicable to whether the new location has sufficient LTE coverage and capacity

Balance View throughs

  1. You may view your data balance on:
    • Vodacom Online
    • Customer Care channels

Migrations & Cancellations

The following is applicable to all customers who activated their contracts up until 15 March 2023:

  1. If you activate your contract on any of the above-mentioned price plans until the 15 March 2023, then Vodacom will afford you the option to migrate or cancel your contract, at no cost to you.
  2. If you have activated your contract within the above specified date (before 15 March 2023), you are able to exercise the free migration or cancellation option before 30 April 2023.
  3. If you qualify for the free migration or cancellation and would like to migrate or cancel your price plan, you can do this by calling 082 1958.

General:

  1. You can migrate to another price plan option within the Home Internet price plans however the new plan's data allocation and terms and conditions will be applicable.
  2. You can migrate into the Home Internet price plans from another Home Internet price plan however the new plan's data allocation and terms and conditions will be applicable.
  3. If you migrate to a lower price plan you will be liable for a downward migration fee.
  4. Migrations on Top Up plans will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
  5. If you migrate to another price plan, your contract period for the Service will remain unchanged.
  6. You may not migrate from another data or voice contract into this Home Internet data service.

Upgrades

  1. You may upgrade into this tariff plan.  This will be on the basis that the location where you are using the Service has sufficient LTE coverage and capacity. 
  2. You may upgrade out of the Service.

Exclusions

  1. You may not use data sharing SIM cards for the Service.
  2. The data allocation for the Service cannot be used for roaming.
  3. The customer is liable for any VAS services, bundle purchases or other purchases made over and above their subscription amount. 
Page Description
Home Internet Uncapped data service (the “Service”) via the Top Up payment type.
Page Title
Home Internet LTE Terms and Conditions
Keywords
Home Internet LTE Terms and Conditions, Home Internet LTE
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/home-internet-lte

uChoose Smart/Smart Top Up+ and RED Top Up+ Contract Price Plans Terms And Conditions

CBU

uChoose Smart/Smart Top Up+ and RED Top Up+ Contract Price Plans

Terms And Conditions

  1. The following Terms and Conditions relate to the Vodacom uChoose Smart/Smart Top Up+ and RED Top Up+ price plans. These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract airtime agreement, and Terms and Conditions Booklet. Where any terms and conditions conflict with each other, these uChoose Smart/Smart Top Up+ and RED Top Up+ price plans terms and conditions will prevail.

  2. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between the customer and Vodacom.

  3. Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required, and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions.

  4. The Voice bundle included on the uChoose Smart/Smart Top Up+ and RED Top Up+ price plans will be available for use for calls to any local network, within the borders of South Africa, at any time of the day.

  5. Voice, SMS and Data bundles allocated on uChoose Smart/Smart Top Up+ and RED Top Up+ price plans will have a carry-over of 1 calendar month post the allocation month. Voice minutes carried over on migration from another Vodacom bundled price plan will be subject to the same carry-over rule. All unused bundles at the time of expiry will be forfeited.

  6. Vodacom reserves the right to charge for VoIP data calls on selected price plans at applicable rates.

  7. If a migration is performed from a price plan with bundled Voice, SMS or Data, as part of the standard price plan offer, to any other price plan, regardless of whether the new price plan selected incorporates any bundled Voice, SMS or Data offerings; you may forfeit all, or a portion of the accumulated bundle/s.

  8. Calls or connections to Value Added Services and Premium rated services are excluded from the inclusive voice bundles and will have the out-of-bundle call rate applied respective of your price plan. Data and SMS usage over and above the monthly bundled allocation, other bundled allocations, or to premium rated services will also have the out-of-bundle rate applied unless otherwise stipulated. Please see the below table for billing reference.
     

    Price Plan Voice rate pm out of bundle, or for general service & VAS calls *Data rate per MB out of bundle SMS rate per 160 characters out of bundle
    uChoose Smart XS R1.89     R0.49 R0.37
    uChoose Smart S R1.89     R0.49 R0.37
    uChoose Smart M R1.84     R0.49 R0.37
    uChoose Smart L R1.79     R0.49 R0.37
    uChoose Smart XL R1.73     R0.49 R0.37
    uChoose Smart More Data 2GB R1.89     R0.49 R0.52
    uChoose Smart More Data 4GB R1.89     R0.49 R0.52
    uChoose Smart More Data 6GB R1.89     R0.49 R0.52
    Smart Top Up XS+ R1.89     R0.49 R0.37
    Smart Top Up S+ R1.89     R0.49 R0.37
    Smart Top Up M+ R1.84     R0.49 R0.37
    Smart Top Up L+ R1.79     R0.49 R0.37
    RED Select Top Up+ R1.73     R0.49     N/A
    *These charges will be deducted from the available airtime on the account. If no airtime is available, and the transaction does not fall into bundled usage parameters, the call, SMS or Data transaction may not be possible.

  9. The following categories shall be excluded from all uChoose Smart/Smart Top Up+ and RED Top Up+ voice bundles and shall be charged for at the current prevailing price plan rate:

    1. International calls

    2. Premium rated calls

    3. Roaming services

    4. Premium rated IVR

    5. Premium rated Dicon

    6. Special Short Codes

    7. Video IVR

    8. International VAS and Premium services

    9. Travel Talk

    10. Conference Calls

    11. Call Sponsor (sponsored calls are charged at the sponsored party's prevailing price plan rate)

  10. The following SMS/s categories shall be excluded from SMS bundle allocation

    1. International

    2. Premium rated

    3. Content services

    4. VAS services

  11. The voice bundles allocated on uChoose Smart/Smart Top Up+ and RED Top Up+ will be applicable for use in the following scenarios: 

    1. Vodacom to Cell C, MTN, Vodacom and Telkom Mobile (Any Network Any Time) within the borders of South Africa, including VoLTE (Voice over LTE) and VoWi-Fi (Voice over Wi-Fi/Wi-Fi Calling) calls made to these mobile networks using compatible devices.

    2. Vodacom to Telkom Landline, Neotel Landline and all VANs numbers (VANS 087 numbers, geographic and non-geographic numbers, Vodacom Business)

    3. Voicemail deposits

  12. uChoose Smart/Smart Top Up+ and RED Top Up+ price plans, signed on a 24 month contractual basis, will have a term of 24 months starting from the day of activation. Upgrade or renewal is permissible in month 22 of the term. Early cancellation of the 24 month contract will incur monetary penalties calculated using the remaining term of the contract and/or device finance costs. At the end of the contractual period of 24 months, if the customer does no renew or cancel the contract, the contract will continue on a month-to-month basis until either of the afore mentioned actions takes place.

  13. uChoose Smart/Smart Top Up+ and RED Top Up+ price plans activated mid-month, will have their associated bundle allocations (Voice, SMS and Data), as well as the monthly subscription fee, pro-rated for that month respective of the day of activation.

  14. Red Top Up+ Price Plans will have a Fair Usage Policy implemented on the limitless SMS feature of 9000 SMS messages per month. Customers will receive notifications when they have 1000 SMSs remaining, and when all 9000 SMS messages have been used, SMS message sending will be barred until such time that an SMS bundle is purchased. The counter will be reset at the beginning of each calendar month. Any extreme usage which may have an impact on the operation of our network may be monitored. Vodacom reserves the right to apply and implement protection measures to safeguard customers' experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

  15. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change or amendment.

Page Title
Smart Top Up Plus Terms and Conditions
Keywords
terms, conditions, smart, top, up, plans
Weight
0
Page Category
Terms and Conditions
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Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions

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Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions

NOTICE OF CERTAIN TERMS AND CONDITIONS

THIS AGREEMENT CONTAINS PROVISIONS, WHICH ARE RECORDED IN A SIMILAR FONT TO THIS CLAUSE, AND WHICH PROVISIONS MAY HAVE THE EFFECT OF (I) LIMITING VODACOM’S LIABILITY OR RISK OR THAT OF A THIRD PARTY AND/OR (II) PLACING RISK OR LIABILITY ON THE CUSTOMER AND/OR (III) OBLIGING THE CUSTOMER TO INDEMNIFY VODACOM OR A THIRD PARTY AND/OR (IV) CONSTITUTING A POSITIVE ACKNOWLEDGEMENT BY THE CUSTOMER OF ANY FACT. 

BY MAKING USE OF THE SERVICE(S) AND / OR PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

  1. General
  • Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions detailed herein are subject to change from time to time.
  • Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions are to be read in conjunction with the Vodacom Fibre General Terms and Conditions that are available on the following URL: https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre
  • Where there is any conflict between Vodacom Fibre General Terms and Conditions and Vodacom Fibre Broadband on leased Vuma Reach Network, the Vodacom Fibre General Terms and Conditions shall prevail.
  • These Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions detailed herein are also to be read in conjunction with Vumatel Terms and Conditions that are available at the following URL: https://cdn.vumatel.co.za/files/VUMA-Installations-Terms-Conditions.pdf.
  • For purposes of these terms and conditions:
  • “Vumatel” means Vumatel (Pty) Limited, Registration number 2014/138808/07, a private company incorporated in terms of the laws of the Republic of South Africa.
  • “Vuma Reach Network” has the same meaning as defined in the Vumatel terms and conditions.
  • If there is a conflict between the operation and/or interpretation of the Vodacom Fibre General Terms and Conditions, these Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions and the Vumatel Terms and Conditions, the latter terms and conditions shall be applicable.
  1. Provision of Services
  • Vodacom Fibre Broadband service is available as a prepaid plan on Vuma Reach Network.
  • The Vodacom Fibre Broadband service is only available in selected areas and subject to Vumatel verifying the coverage details when an order is placed on the Vodacom prepaid portal.
  • The Vodacom Fibre Broadband service is available as a 30-Day Access (Once-Off) or Monthly Recurring Access service.
  • A customer will be permitted to purchase a maximum of 6 (six), 30-Day Access service at any point in time.
  • Vodacom does not warrant the accuracy of the Vuma Reach Network provider’s fibre coverage at a specific location therefore the provision of services will be subject to Vumatel verifying the coverage details when an order is placed with Vodacom.
  • The Vodacom Fibre Broadband uncapped price plans on Vuma Reach Network are available as asymmetrical bandwidths.
  1. Payment
  • The Vodacom Fibre Broadband service on Vuma Reach Network will be activated to a customer once a full payment has been received by Vodacom.
  • A customer’s service shall become immediately available upon the successful purchase of their 30-Day Access service or Monthly Recurring Access service.
  • For first time purchases, either of the services will only be activated once the customer’s WIFI enabled ONT has been successfully installed by Vumatel.
  • Once a customer has purchased either of the services and they are activated and become available, the activation period shall operate for the entire duration for which either of the services are contemplated to be available, and the customer shall not be entitled to request either Vodacom or Vumatel to temporarily suspend either of the activation periods for the services.
  • The customer will pay for the 30-Day Access and Monthly Recurring Access service upfront for Vodacom Fibre Broadband service on leased Vuma Reach Network.
  • A customer may pay for the Vodacom Fibre Broadband service on Vuma Reach Network via a third-party merchant, which may include but not limited to Payfast or EasyPay, as indicated below:
  • For the 30-Day Access Service, the customer will make the payment using Debit or Credit Card online through Payfast, EasyPay or any other third thirty merchant as advised by Vodacom.
  • For the Monthly Recurring Access service, the customer will make payment using debit or credit card online through Payfast only, unless otherwise advised by Vodacom.
  • A customer that purchases the Monthly Recurring Access service is required to select a debit order date (1st,16th, 21st, 26th), and the payment cycle for the Monthly Recurring Access service shall be calculable from this debit order date.
  • The customer will pay in full for the first access of the service. If the service was activated mid-month, the second payment will be prorated for that month. Starting from the 3rd month, the customer will continue to pay in full.
  1. Installation and Customer Equipment
  • The Vodacom Fibre Broadband service on leased Vuma Reach Network will provide a Wi-Fi enabled Optical Network Terminal (“ONT”) device which shall be installed at the customer’s premises by Vumatel.
  • The Wi-Fi enabled ONT device can connect up to 10 (ten) Wi-Fi enabled devices simultaneously at any given time.
  • The Wi-Fi enabled ONT device shall remain the property of Vumatel.
  • The customer may not remove the Wi-Fi enabled ONT device from the current location before and after the expiry of the Vodacom Fibre Broadband Vuma Reach service.
  • After the termination of the service, Vumatel reserves the right to collect the Wi-Fi enabled ONT device from customer, Vodacom is not liable for the collection of the Wi-Fi enabled ONT device.
  1. Fair Usage Policy
  1. Monthly Recurring Access
  • For a customer with Monthly Recurring Access service, if the debit order results in a payment failure, the service will be suspended from midnight of the day of failure.
  • From payment failure to midnight of the day, there will be two subsequent debit order actions to the customer’s account, if both fail, the service will be suspended for a period of 9 (nine) days.
  • If the payment is not received once the 9 (nine) days have concluded, the service will be terminated.
  • After the service is terminated, a customer will need to place a new order via the Vodacom fibre prepaid portal and full payment must be required before the new service is activated.
  • 30 Day Access
  • If a customer with 30 Day Access service fails to make another product access purchase before expiry, the service will continue for the remainder of the current month’s (30-day Access) cycle until midnight.
  • Upon expiry at midnight of the 30th day, the service is suspended, and the customer will be able to purchase a new access from the Vodacom fibre prepaid portal.
  • If a 30 Day Access has not been purchased within 90 (ninety) days, the service will be terminated.
  • After the service is terminated, a customer will need to place a new order via the Vodacom Fibre Prepaid portal and full payment will be required before the new service is activated.
  1. Cancellations
  • Pre-Activation Cancellation
  • A customer who has purchased a Vodacom Fibre Broadband service on leased Vuma Reach Network and is awaiting the installation of the Wi-Fi enabled ONT at their premises may, at their sole discretion, cancel their order for the activation of the Vodacom Fibre service on leased Vuma Reach Network at any time prior to the installation of the Wi-Fi enabled ONT device.
  • Cancellations will be achieved through logging request online on the prepaid platform or by contacting the Vodacom Support team on 082 1904.
  • On approval of the cancellation, the order will be rendered cancelled, and any payment made by the customer will be refunded.
  • Stop Recurring Payments: Mid-Service Cancellation
  • Cancellation of a Vodacom Fibre Broadband service on leased Vuma Reach Network during the term of the service only applies to Monthly Recurring Access services.
  • Customers must inform Vodacom at least 2 (two) weeks before the debit order date for any cancellation/termination request to enable Vodacom to complete processing the cancellation/termination prior to the next payment cycle.
  • The cancellation/termination may be initiated by the customer by request to Vodacom Fibre Business Support Team by logging a fault online on the Prepaid Platform or by calling 082 1904.

    Deactivation of Monthly Recurring Access service will occur on midnight of day immediately preceding the customer’s next recurring card payment.
  1. Support Channels
  • First line of support will be via Vodacom prepaid fibre portal, the customer will be able to log a fault via the portal to the FTTH Business support team.
  • Customer Care on 082 1904 will provide the second line of support by guiding the customer on how to log the faults on the Vodacom prepaid fibre portal.
  1. Sales Channels
  • The customer will be able to place an order online through the Vodacom prepaid fibre portal and with a Vodacom Business and Retail partners.
Page Title
Vuma Reach Network Terms and Conditions
Keywords
Vuma Reach Network, terms, conditions
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Page Category
Terms and Conditions
Page URL
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