Explanation of persons with visual impairments
Refers to persons who are blind, partially sighted or have low vision.
Specific needs
Accessible devices
Vodacom offers devices that come standard with built-in text-to-speech applications, which converts text to audio on the devices, allowing customers to listen to information such as SMSs, contacts, battery life, signal strength and more.
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In-store activation of VoiceOver and TalkBack
Vodacom store consultants are always ready to assist visually impaired customers who may need help turning on the VoiceOver or TalkBack application on their accessible Apple or Android devices after a purchase.
Switching on VoiceOver and TalkBack
However, if you would like to do it yourself then follow the steps below (Note that a sighted person will have to assist you initially):
VoiceOver and TalkBack training
To receive training on VoiceOver and TalkBack, contact the following organisations:
SA National Council for the Blind, Pretoria
Tel 012 452 3811
Blind SA, Johannesburg
Tel 011 839 1793
Cape Town Society for the Blind
Tel 021 448 4302
Hein Wagner Academy, Worcester
Tel 023 346 6800
Specific needs
Priority
As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.
VoiceOver and TalkBack training
Stay in the know
Find out about as they become available.
How to register your disability (voluntary)
The VodaPay app
Select - My Account and Register or edit disabilities
Vodacom WhatsApp (082 009 8624):
Say 'Hi' to start the chat
Select Main Menu, Specific Needs, Disability Menu and
Register your disability
Benefits of registration
Receive queue priority in stores
Receive priority for phone repairs
Access special contract (the general application process apply)
Benefit from ad-hoc data campaigns
Access dedicated customer services
Access specialised services
The Specific Needs Contact Centre
The Specific Needs Contact Centre provides real-time customer support to persons with various disabilities.
Who may use the Specific Needs Contact Centre?
The service is available to customers who have various disabilities such as persons with physical disabilities, DeafBlind, learning disabilities, speech impaired, Deaf, visual and hearing impairments.
Contact details
Vodacom customer service and support for consumers with disabilities is available over the phone, via email, SMS, video call or live chat.
Call:082 12580 from any phone - select the 'Speak to a Consultant' option
SMS:12580
Email: [email protected]
Live Chat: (only for registered Deaf, hearing and speech impaired consumers)
Vodacom's WhatsApp:save 082 009 8624 in your Contacts - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Message Chat Relay' - select 'Go to live chat' and follow the prompts
The Vodapay App:select 'Support' - select 'Tobi' - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Message Chat Relay' - select 'Go to Live Chat' - follow the prompts
Website: Go to 'Persons with Communication Barriers Page':
- select 'Chat To Tobi' at the top of the page - enter your Vodacom cellphone number - select 'Specific Needs disability' - select 'Message Chat Relay' - select 'Go to Live Chat' - follow the prompts
A video call option is available for registered Deaf persons who use South African Sign Language (SASL) on these channels:
WhatsApp: Save 082 009 8624 in your Contacts - select 'Specific Needs' - select 'National Relay (NRS)' - select 'Video Relay' - select 'Ready for video call' - follow the prompts
The VodaPay App: select 'Support' - select 'Tobi' - select 'Specific Needs and Disability' - select 'National Relay NRS' - select 'Video Relay' - select 'Ready for video call' - follow the prompts
Website: Go to 'Persons with Communication Barriers Page':
- select 'Chat To Tobi' at the top of the page- enter your Vodacom cellphone number - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Video Relay' - select 'Ready for video call' - follow the prompts