Explanation of persons with visual impairments

Refers to persons who are blind, partially sighted or have low vision.

Image
Person with visual impairments
Specific needs
Accessible devices

Vodacom offers devices that come standard with built-in text-to-speech applications, which converts text to audio on the devices, allowing customers to listen to information such as SMSs, contacts, battery life, signal strength and more.

Need help finding a device?

In-store activation of VoiceOver and TalkBack

Vodacom store consultants are always ready to assist visually impaired customers who may need help turning on the VoiceOver or TalkBack application on their accessible Apple or Android devices after a purchase.

Switching on VoiceOver and TalkBack

However, if you would like to do it yourself then follow the steps below (Note that a sighted person will have to assist you initially):

Apple
How to turn VoiceOver on

1. Press the HOME button 3 times quickly or
2. Go to Settings - General - Accessibility - VoiceOver - turn it ON

Apple
Basic Gestures for Apple Devices when VoiceOver is turned on

Single tap - Hear the description of what you have tapped
Double tap - Activate or open what you have tapped
Swipe right/left - Move to the next item on screen
Scroll up/down - Use 3 fingers to scroll

Android
How to turn TalkBack on

Go to Settings - Accessibility - Vision - turn it ON

Android
Basic Gestures for Android Devices when TalkBack is ON

Single tap - Hear the description of what you have tapped
Double tap - Activate or open what you have tapped
Scroll up/down - Use 2 fingers to scroll

VoiceOver and TalkBack training

To receive training on VoiceOver and TalkBack, contact the following organisations:

 

SA National Council for the Blind, Pretoria
Tel 012 452 3811

Blind SA, Johannesburg
Tel 011 839 1793

Cape Town Society for the Blind
Tel 021 448 4302

Hein Wagner Academy, Worcester
Tel 023 346 6800

Image
Specific Needs
Specific needs
Priority

As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.

Register your disability (Voluntary)

Image
Specific Needs

Find out about deals as they become available

Image
Specific Needs

Get information about resources for users

Image
Specific Needs

Find out about services

 

or call 082 12580 FREE from any Vodacom SIM card or e-mail [email protected]

Customer Care and product information

Product information and general queries

Email
[email protected]


Tel
082 12580 (FREE from any Vodacom SIM card)


SMS
12580 (from any Vodacom SIM card)


Chat
MyVodacom App
For all contract customers
For prepaid customers with communication
barriers (Deaf, hard of hearing, hearing impaired,
deaf, Deafblind, speech impaired) who have
registered their disability

Your feedback will help us improve!

Simply tell us what you think about our Specific Needs services. We welcome all comments, compliments and suggestions. To share information about accessible technology, send an email to:

[email protected]

Note: This email address is exclusively for the use of persons with disabilities