We recognise warranty levels on all major manufactures and will repair warranty devices free of charge. We are manufacturer accredited and use genuine parts so that you can enjoy the remainder of your warranty.
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Over 510 outlets
You can drop off and collect your device at over 510 points nationwide. This includes all Vodacom Repairs, Vodacom Shops and Vodacom 4u stores.
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Loan devices
Did you know we offer same day service on selected repairs? For your convenience, you can request a loan device should your device take longer.
How we repair your device
We repair any device from any network in four easy steps. It's that simple.
In-store Troubleshooting
We use diagnostics and troubleshooting to see if we can repair the device in-store without having to book it in for a repair.
Repair Centres
If we are unable to resolve the problem in-store we will book your device in and send it to the nearest Repair Centre.
Tracking Your Repair
We will update you throughout the repair process so you always know the current status of your device.
Collecting Your Device
VODACOM REPAIRS
For your peace of mind
Read our device warranty terms and conditions to understand this important information.
Now you can join millions of users who already use VodaPay to manage their money, data, airtime, travel and even do their monthly shopping. If you like it, VodaPay it!
Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. Further Together.
Our covers are specially curated to suit your personal finances and lifestyle. We offer affordable, accessible and efficient solutions
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ACCIDENTAL AND COMPREHENSIVE
VodaSure | Device Cover
Device insurance designed to easily help you navigate inevitable damage, loss or theft of your valuable devices from as little as R20 per month. Replace your lost or stolen device within 48 hours - nationwide. Call 082 1952 for more information.
For just R9.99 per month, we will settle your Postpaid or Top Up contract expenses in the event of death. Giving your family the peace of mind, they deserve.
Don't be caught without legal advice when you need it. With VodaSure | Legal Cover you'll have access to the legal experts you need to help with your complex civil, labour and family legal matters.
Affordable cover for you and your family. Get personalised premiums based on your risk profile and personal circumstances. Secure cover in 10 minutes and enjoy a 20% discount on your premiums - for life.
No matter the size of your family - big or small, our funeral cover is designed to fit your specific needs with cover starting from R10 000 to R50 000. Plus, Vodacom customers enjoy access to exclusive benefits.
Vodacom Insurance ensures that you have the right cover in place that is best suited to your personal finances. Our wide range of insurance covers you for Funeral, Life, Legal or Device.
VodaLend's Personal Loans and debt consolidation solutions provide you with the money you need to keep things moving.
With VodaLend it only takes a few minutes to apply for flexible personal loans or to consolidate your existing debt.
Why choose VodaLend?
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Customise your loans
You can choose your loan amount and its duration to fit your needs.
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Safe & trustworthy
You get full transparency, no hidden fees or confusing terms and conditions.
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Fast & convenient
Apply online in minutes to get the money you need quickly and easily.
Do you qualify for a loan?
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Show us your ID
Are you a South African citizen between the ages of 18 and 60?
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3 month bank statements
Do you earn more than R2 500 a month before deductions?
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Latest payslip
Are you permanently employed or on contract for more than 3 months?
- If the latest payslip reflects a bonus, the customer must provide their previous month payslip too.
Bank statements for the last three months indicating three consecutive monthly salary deposits (your latest bank statement must not be older than 7 days from date of application).
- All bank statements must be stamped, and electronic bank statements are accepted.
Monthly interest rates and fees will be charged as prescribed by the National Credit Act, No. 34 of 2005. Your loan instalment consists of the following costs:
Interest Rate - Your interest rate is determined by your personal credit history and affordability.
Monthly Service Fee - A standard monthly service fee is applied to all loan accounts and is charged on a monthly basis.
Credit Life Premium - A monthly credit life premium is charged for loan terms of 12 months or more.
We have partnered with Old Mutual Finance (RF) (Pty) Ltd (OMF). Old Mutual Finance is a registered credit provider (NCRCP35, FSP25494) and a renowned financial services provider in South Africa, with over 175 years of experience.
They offer a wide range of financial solutions, including personal loans, savings and investment products, insurance, and financial planning services. In partnership with OMF our online personal loans are designed to help individuals access funds quickly and easily, with flexible repayment options that suit your needs.
Once your application is approved, and you authorise Old Mutual Finance to debit your account by approving the DebiCheck Mandate request sent to your primary account, the funds will be paid directly to your account within 10 minutes.
Credit declines are based on your personal credit profile that is unique to you. There could be various reasons why your credit application was declined. The most common reasons are:
Affordability - your expenses could be greater than your income. That means you do not meet the affordability criteria.
Low credit score - you could not meet Old Mutual Finance's internal lending credit score requirements as you credit score is too low.
If you are under debt review, under administration or insolvent.
You have an existing loan with Old Mutual Finance, which is not older than 3 months.
DebiCheck is a new verification process designed to protect you from unauthorised debit orders. It requires you to confirm a new debit order with your bank before it can be processed. This means that you have greater control over your finances and can avoid unexpected debit orders.
As part of our commitment to provide you with the best possible service, we use DebiCheck to ensure that you verify and authourise debit orders. In this way, we contribute to reducing fraud and protecting your financial security in our industry. For your loan to be processed and funds to be released, it is essential to have a DebiCheck mandate in place. Without this mandate, the loan amount will not be transferred to your account.
When you set up a new debit order, you will receive a request from your bank to confirm it. You can do this via SMS, mobile banking app, or internet banking. Once you have confirmed the debit order, it will be processed as usual.
Yes, DebiCheck is safe and secure. It's designed to protect you from unauthorised debit orders and reduce the risk of fraud. Your bank will only request that you confirm a debit order that you have set up, and you will be able to verify the details before confirming.
VodaLend Personal Loans are offered in association with Old Mutual Finance, a Licensed Financial Service and Registered Credit Provider. Credit profiling is done by Old Mutual Finance including bureau enquiry.
Yes, you may apply. When reviewing your loan application, we take into account your ability to afford the loan and your past credit history. If you haven't had any previous debt, it might impact the size of your loan. However, we will evaluate your personal situation and inform you of the decision.
Short-term loans, with a repayment period ranging from 3 to 12 months.
Long term loans with a repayment period that ranges from 13 to 72 months. The long-term loans also offer a consolidation element that allows you to settle and combine your other existing debt into one loan.
Consolidation loans, allows you to combine multiple debt, such as credit cards, personal loans, or store accounts, into a single loan with a fixed monthly repayment. By consolidating your debt, you can simplify your financial obligations and potentially lower your overall interest rate.
If you have applied for a personal loan through our website and are in contact with one of our consultants, you can express your interest in a consolidation loan during your conversation. Simply let the consultant know that you would like to explore the option of consolidating your existing debt into a single loan.
Yes, you are able to settle your loan by phoning the VodaLend Customer Service Centre on 086 010 2209 to request a settlement letter and instructions on how to settle your loan.
Credit life is a type of insurance that covers outstanding debt in the event of unforeseen circumstances such as death, disability, or retrenchment. It is designed to protect both the borrower and the lender by ensuring that outstanding debt are settled even if the borrower is unable to make repayments due to unexpected events. Credit life Insurance is compulsory for loans with a term of 12 months and more.
Yes, you can either take the credit life policy arranged by Old Mutual Finance through Old Mutual Alternative Risk Transfer, a licensed long-term insurer in the Old Mutual Group. Alternatively you can provide your own policy when you apply. However, Old Mutual Finance will only accept a policy from another insurer where the policy provides equal or more benefits than the minimum required benefits as stipulated in the Credit Life Insurance Regulations.
If you have any further questions regarding the credit life policy or would like to use your own policy, please contact our VodaLend Customer Service Centre on 086 010 2209 before finalising your loan application.
Yes, it is possible for a customer to have more than one loan if their affordability allows it. However, each loan application will be assessed on an individual basis, taking into account the customer's credit score and financial situation. It is important to ensure that you are able to comfortably make repayments on all loans in order to avoid falling into debt.
Your credit score will likely affect your personal loan application. Credit providers typically use credit scores to assess the risk of lending to an individual, and a lower credit score may result in limited offerings or a denial of the loan application altogether.
We take the security and privacy of our customers very seriously. We use industry-standard encryption and security measures to protect your personal information when you apply for a loan online. Our systems and procedures are regularly reviewed and updated to ensure that we maintain the highest levels of security.
We understand that sometimes you may have questions regarding your loan, and we are here to help. You can contact our customer support team by calling our VodaLend Customer Service Centre on 086 010 2209. Our team is available to assist you with any questions or concerns you may have regarding your loan application, repayment, or any other related matters. We are committed to providing our customers with exceptional service and support, and we strive to ensure that all inquiries are handled promptly and professionally. So, if you have any questions or issues with your loan, please don't hesitate to contact us.
If you haven't received your OTP, you can request a resend. However, if you have exceeded the maximum number of retries, you'll need to contact the VodaLend Customer Service Centre at 086 010 2209 for further assistance.
Our Service Centre operating hours are: Monday to Friday: 07:30 - 18:00 Saturday: 08:00 - 14:00 Public Holidays: Closed Sundays: Closed
Page Description
Vodalend Personal loans offer loans and debt consolidation solutions up to R250 000. Apply online in a few minutes and get your customized personal loan today.
Page Title
VodaLend Personal Loans
Keywords
personal loan, personal loans south africa, online personal loan, best personal loans south africa, online personal loan application
VodaPay gives you the freedom to use the money in your VodaPay Wallet however you like.
The withdraw option allows VodaPay customers to instantly Cash Out their money from their VodaPay Wallet at
our extensive network of Cash Out partners, including:
Select the Cash Out partner where you would like to withdraw your money.
02
ENTER THE AMOUNT
Specify the amount as well as the pin that you will use when you Cash Out your money at the selected Cash Out partner.
03
VISIT YOUR SELECTED CASH OUT PARTNER
Show the cashier or agent your voucher number and enter the pin to get your physical cash. If cashing out at an ATM enter the voucher number and PIN to get your physical cash.
On arrival at your selected retailer, inform the cashier that you are withdrawing money from your VodaPay Voucher. Present the VodaPay voucher to the cashier or agent and they will hand you the card machine to key in the pin that you generated on your VodaPay app. Once that process is complete, you will get your money instantly. If you selected to withdraw at an ATM, you will need to go to the nearest Cash Express ATM, key in the voucher reference number and the pin that you generated for the VodaPay app. Once the process is complete, you will get your money instantly.
Yes, there is a small transactional fee for withdrawal. This is R8.00 plus 1% of the withdrawal amount if you are withdrawing at a retailer or an agent. If you selected to withdraw at an ATM, you will be charged R8.00 plus 2% of the withdrawal amount.
VodaPay has a list of growing Cash Out partners including Kazang, Pick n Pay, Boxer, OTT and Cash Express ATMs. We will continue adding more cash out partners.
There is no minimum balance that a VodaPay user needs to maintain on the VodaPay wallet. However, the minimum withdrawal amount is R50 and to initiate the withdrawal you need to have at least R60.00 in your wallet so that you can cover the withdrawal amount plus fees that will be charged for the withdrawal.
VodaPay wallet transactions are powered by Bidvest Bank Ltd (2000/006478/06)
Page Description
Find out how to use VodaPay to withdraw your cash conveniently. Enjoy the flexibility of instantly cashing out your money from your VodaPay wallet at our Cash Out Partners.
Page Title
VodaPay Money Withdrawal
Keywords
withdrawal, ewallet withdrawal, how to withdraw ewallet, vodapay withdrawal
An SMS with the Voucher number, expiry date and the PIN is sent to your selected beneficiary.
02
SHOW THE SMS OR REFERENCE NUMBER
The receiver shows the SMS to the cashier at a selected retailer or agent and enters a PIN. If cashing out at an ATM the receiver enters the voucher number and PIN to get physical cash.
03
INSTANT CASH OUT
At the retailer, the cashier or agent will give the beneficiary cash and a receipt of the transaction.
There is a cost of R8.00 plus 1% of the transaction amount, if money is cashed out at a retailer or at an agent. A fee of R8.00 plus 2% of the transaction amount is charged if money is withdrawn at an ATM.
VodaPay has a list of growing Cash Out partners including Kazang, Pick n Pay, OTT and Cash Express ATMs.
We will continue adding more Cash Out partners.
The recipient can withdraw the physical cash immediately from the chosen Cash Out partner once they have received the voucher and PIN to withdraw money.
VodaPay wallet transactions are powered by Bidvest Bank Ltd (2000/006478/06)
Page Description
Discover how to transfer funds or pay from your VodaPay wallet to people anywhere in South Africa hassle-free. VodaPay provides a simple and secure way to send money whenever you need to.
Page Title
VodaPay Money Transfer
Keywords
how to transfer money, vodapay money transfer, cash transfer methods, money transfer, ewallet transfer
Deposit, send, spend, save and draw your money with VodaPay
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Send money instantly
to family and friends anywhere in SA
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Pay your bills
at no extra charge and earn cash back
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Shop exclusive deals on VodaPay
and get up to 70% off on selected offers
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DEPOSIT AND WITHDRAW YOUR MONEY WITH VODAPAY
Use your amachankura your way
We've made it simple for you to add or withdraw amachankura from your VodaPay Wallet. You can pay bills, traffic fines or spend your cash on your favourite products from homeware, tech, beauty and more on VodaPay.
You can even withdraw the money from your VodaPay Wallet at participating retailers and spend your money, your way.
The VodaPay Wallet is a stress-free bank account designed to help you make your money go further. Cash in your wallet gives you access to exclusive deals, affordable insurance and you can securely manage your money on one platform and so much more.
You can add money into your VodaPay Wallet at your nearest Vodacom store, PnP, PEP Stores, Ackermans, Boxer, Makro, Game and Rhino. Simply expand your wallet on the VodaPay app to either a Lite, Essential or Pro Wallet. Tap on Add Money on the wallet landing page to generate a barcode and a reference number and then visit the store of your choice. On arrival, tell the cashier that you want to make a Pay@ deposit into your wallet and then give them your barcode or reference number and the money you want to add into your account.
VodaPay wallet transactions are powered by Bidvest Bank Ltd (2000/006478/06)
Page Description
Learn how to add money to your VodaPay wallet effortlessly. Enjoy the convenience of topping up your funds and making secure payments through the VodaPay app or scan-to-pay at various merchants.
Page Title
Vodapay Money Deposit
Keywords
ewallet deposit, cash deposit to ewallet, how to add money to wallet, add money to vodapay
Home Internet LTE & 5G Soft and Hard Lock FUPs FAQs
Here's all you need to know about this offering.
Vodacom has soft lock FUP business rules for our Vodacom Home Internet LTE and 5G speed based tariffs, similar to the majority of Internet Service Providers in South Africa.
This means that your line speed is adjusted downwards if you reach your soft lock FUP allocation to make sure that all our customers can experience good quality connectivity.
Home Internet FAQs
What is a Soft Lock FUP?
The soft lock FUP is applied once the soft lock FUP allocation for the month has been reached. This means that your network speed will be reduced.
What is a hard lock FUP?
The hard lock FUP is applied after the soft lock FUP allocation has been reached and then exceeded. If this happens, you will no longer be able to use our service until the FUP allocations are reset in the new month. However, you will be able to restore your service after a hard lock by buying any of our once-off data bundles.
What is the new Vodacom Home Internet Price Plan name?
Based on the soft and hard lock FUPs, Vodacom has decided to change the naming of all our Vodacom Home Internet LTE & 5G Uncapped products. The new Home Internet name is as follows:
Old Naming Convention
New Naming Convention
Uncapped Home Internet 10Mbps
Home Internet 10Mbps
Uncapped Home Internet 20Mbps
Home Internet 20Mbps
Uncapped Home Internet 30Mbps
Home Internet 30Mbps
The Home Internet LTE Speed Tariffs soft lock and hard lock FUPs are as follows:
Price Plan
Soft Lock FUP
Hard Lock FUP
Hard Lock
10Mbps price plan
Speeds up to 10Mbps for usage from 0-400GB
Speeds up to 2Mbps for usage from 400GB-600GB
After 600GB usage, no further data usage
20Mbps price plan
Speeds up to 20Mbps for usage from 0-600GB
Speeds up to 4Mbps for usage from 600GB-800GB
After 800GB usage, no further data usage
30Mbps price plan
Speeds up to 30Mbps for usage from 0-700GB
Speeds up to 4Mbps for usage from 700GB-1TB
After 1TB usage, no further data usage
The Home Internet 5G Speed Tariffs soft lock and hard lock FUPs are as follows:
Price Plan
Soft Lock FUP
Hard Lock FUP
Hard Lock
25Mbps price plan
Speeds up to 25Mbps for usage from 0-1TB
Speeds up to 4Mbps for usage from 1TB-1,5TB
After 1,5TB usage, no further data usage
50Mbps price plan
Speeds up to 50Mbps for usage from 0-1TB
Speeds up to 4Mbps for usage from 1TB-1,5TB
After 1,5TB usage, no further data usage
100Mbps price plan
Speeds up to 100Mbps for usage from 0-2TB
Speeds up to 4Mbps for usage from 2TB-2,5TB
After 2,5TB usage, no further data usage
Best Effort
Best Effort Speeds for usage from 0-2TB
Speeds up to 4Mbps for usage from 2TB-2,5TB
After 2,5TB usage, no further data usage
How do I get a higher FUP allocation?
You can upgrade your price plan and move to a higher speed price plan which comes with higher soft lock and hard lock FUP allocations.
How much are the once-off data bundles?
You can choose to get a 100GB bundle for R99 or a 200GB bundle for R149 via our self-service channels. These bundles are valid for a 30 days from the date of purchase and you can buy as many as you need.
How can I buy a once-off data bundle?
You can easily buy these bundles through online self-service and the My Vodacom App. Follow these steps:
Log onto your Home Internet profile
If you are not on the Home Internet profile, you can select "Buy for Another" and insert the Home Internet price plan number
You can also link the Home Internet profile to your primary Vodacom profile
Select "Buy"
Select "Data"
Make sure the filter is on '30 day' validity bundles
Both the 100GB and 200GB bundle options will be displayed
You can purchase these bundles with Credit Card or your Airtime Balance
Note: Airtime balance will need to have sufficient Rand value balance for this method of purchase to be used
If I buy a once-off data bundle, will the speeds be the same as before the soft or hard lock?
Yes, with the once-off data bundle you will get the fastest speeds available on the network at the time. For example, with a Home Internet LTE 10Mbps contract, you can get speeds over 10Mbps when using the once-off data bundle.
Can I buy a once-off data bundle before I reach my soft or hard lock FUP allocation?
Yes, you can buy a once-off data bundle at any time. However, we use the rule of First-In-First-Out which means that the soft and hard lock FUP allocation will be used before the once-off data bundle allocation. For example, if you buy a once-off data bundle on the 25th of the month and not use all of the data, it will carry over to the next month with validity up to the 24th of the next month. However, the soft and hard lock FUP allocations of the next month will be used first as per the FIFO rule.
Who does the LTE hard lock FUP allocation apply to?
Both new and existing customers who have bought Vodacom Home Internet LTE (previously 'Uncapped') contracts across all the speed tiers (i.e. 10Mbps, 20Mbps, 30Mbps) since November 2021.
Is this hard lock only on LTE?
No, we have already implemented a hard lock on the Vodacom Home Internet 5G price plans.No, we have already implemented a hard lock on the Vodacom Home Internet 5G price plans.
How are FUP allocations determined?
These limits are set based on insights from average data usage and what our customers usually use, within reason. We then add an extra buffer amount on top of this to allow for occasional above-average usage. Our FUP allocations are in-line with other internet service providers and industry standards.
How do I know if I’ve reached the FUP allocation?
We will let you know by sending a notification to your alternative number. Make sure that you have allocated an alternative number (not your router sim MSISDN) so that we can get a hold of you.
Will I know how close I am to reaching the FUP allocation?
There will be interval messages sent to your alternative number to show where you are in your data usage for the month. You will receive 5 notifications in total - of which 4 of the notifications will be before the hard lock FUP is implemented.
Example: If you are on the 10Mbps price plan, you will get notifications in the following intervals:
Notification
Data Speeds
Data Allocation Used - Remaining
Percentage Used
1
Normal Line Speed - Up to 10Mbps
Used 280GB - 120GB remaining
Used 70% of 400GB
2
Normal Line Speed - Up to 10Mbps
Used 360GB - 40GB remaining
Used 90% of 400GB
3
Normal Line Speed - Up to 10Mbps
Used 400GB - None remaining at speed of up to 10Mbps. You get 200GB at a speed of up to 2Mbps
Used 100% if 400GB
4
Soft Cap FUP speed - Up to 2Mpbs
Used 180GB - 20GB remaining
Used 90% of 200GB
5
N/A
No data remaining - hard lock FUP reached
n/a
Does the soft lock FUP fall away with the introduction of the hard lock FUP?
The soft lock FUP that currently exists, remains as is. It is only after you have depleted the soft lock FUP and reached the hard lock FUP that the hard lock will be applied.
What if I want to cancel a Vodacom Home LTE Uncapped contract?
Existing Vodacom Home LTE Uncapped contract customers will be given opportunity to cancel or migrate their package to a suitable alternative plan with no cancellation or migration fees. All customers who bought Vodacom Home LTE & 5G Uncapped contracts before 15 March 2023 will have the opportunity to cancel without incurring cancelation fees. Should you wish to cancel, you will be allowed to use this cancellation process until 30 April 2023.
Who can cancel their contract at no cost?
If you took out your Vodacom Home LTE Uncapped contract before 15 March 2023, then you can cancel with no cancellation fees. You will be able to do this until 30 April 2023.
What is the cancellation process?
To cancel your contract, just give us a call on 082 1958 and we will help you.
Page Description
Vodacom has soft lock FUP business rules for our Vodacom Home Internet LTE and 5G speed based tariffs, similar to the majority of Internet Service Providers in South Africa.
Page Title
Home Internet LTE & 5G Soft and Hard Lock FUPs FAQs
Keywords
Home Internet LTE & 5G Soft and Hard Lock FUPs FAQs, Vodacom
