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Vodacom Cellphone Insurance

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Device Cover

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Vodacom Contract Cover

Cellphone Insurance

Vodacom Cellphone Insurance is a way to cover your cellphone from the unexpected. We will insure your new cellphone against loss, theft and damage from as little as R20 per month.

Fast replacement

Lost or stolen cellphones are replaced within 48 hours through our nationwide network.
Great value

Premiums are based on the value of your device and start from as little as R20.

Cover options that are right for you

You can choose whether to insure your device comprehensively (loss, theft and damage) or just for damage.
Easy claims process

Simply email us at servicing.deviceinsurance@vodacom.co.za or call 082 1952.

Our cellphone insurance products

Best Selling

Comprehensive
Insurance

Cover for loss, theft and any damage

Loss

Theft

Accidental Damage Insurance

Water Damage

Worldwide cover

Optional Specified Insured Extras

From R20 /month

Get a quote

Accidental
Damage

Cover for any type of damage,
including liquid damage

Accidental Damage Insurance

Water Damage

Worldwide cover

From R20 /month

Get a quote

Specified Insured
Extras

Cover for your accessories, such a
Gear Fit or Apple TV

Loss

Theft

Accidental Damage Insurance

Water Damage

Worldwide cover

*Only available to customers with Comprehensive Insurance

From R80 /month

Find a store

Contract and Top Up customers: the premium will be added to your monthly bill. Prepaid customers: the premium will be debited from your bank account. Only cellphones that are less than 30 days old can be insured. For Specified Insured Extras, only accessories stocked by Vodacom will be covered.

Our laptop and tablet insurance products

Best Selling

Comprehensive
Insurance

Cover for loss, theft and any damage

Loss

Theft

Accidental Damage Insurance

Water Damage

Worldwide cover

From R20 /month

Get a quote

Accidental
Damage

Cover for any type of damage, including liquid damage

Accidental Damage Insurance

Water Damage

Worldwide cover

From R20 /month

Get a quote

Contract and Top Up customers: the premium will be added to your monthly bill. Prepaid customers: the premium will be debited from your bank account.
Only Laptop and Tablets that are less than 30 days old can be insured.. For Specified Insured Extras, only accessories stocked by Vodacom will be covered.

Am I insured?

Check your insurance status and policy details.

Why do I need Laptop and Tablet Insurance?

Laptop and tablets
break easily
Laptop and tablets are
expensive to repair and replace
Laptop and tablets are
part of our daily lives

Without insurance, repairing and replacing a phone is expensive

Without insurance, you'd have to pay the below amounts out of your own pocket for various repairs to your cellphone.

H. Camera R1000

If your camera breaks, your insur

G. Battery Failure R1300

An accidental drop can crack your phone's back plate.

F. Headphone Jack R750

An accidental drop can crack your phone's back plate.

E. Charging Port R1500

Home buttons are pressed so frequently that they can get damaged and stop working.

A. Speaker R1000

We cover speaker malfunctions where audio is too low or gone completely.

B. Glass & LCD R2000

Cellphone screens break very easily when dropped and are costly to repair.

C. Back Plate R1500

An accidental drop can crack your phone's back plate.

D. Home Button R1500

Home buttons are pressed so frequently that they can get damaged and stop working.

If your phone is lost or stolen, the cost to replace it would be R7 500.

All costs based on an iPhone 6s 128GB. Cost to replace is based on a service stock unit (i.e. a device without accessories).

Who can get Contract Cover?

You must have a valid South African Identity Document.

You must be between 18 and 63 years of age to apply for cover.

Must be a Vodacom Contract or Top Up customer.

Am I insured?

Check your insurance status and policy details.

Check insurance status

Enter your OTP

Please enter the One Time Pin (OTP) sent to you via SMS.

One Time Pin (OTP) *

Sent to: xxx xxx xxxx

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Continue

Sorry, something went wrong

We encountered a technical error. Please try again. If you continue to experience difficulties, you can call Cellsure on 082 1952 or 011 844 2800.

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OTP has been sent.

To get Cellphone Insurance

Premiums are individually calculated. To get a quote:

Online Quote

Get an online quote

Send us an email at
servicing.deviceinsurance@vodacom.co.za

Call centre

Call 082 1952

To get Laptop and Tablet Insurance

Premiums are individually calculated. To get a quote:

Online Quote

Get an online quote

Send us an email at
servicing.deviceinsurance@vodacom.co.za

Call centre

Call 082 1952

To get Contract Cover

Upgrade or get a new contract online

You get Contract Cover with your new device
Browse our deals now.

Call centre

Call 082 1946

Visit your nearest Vodacom Shop

Find a Shop

How does my beneficiary claim?

Please inform your loved ones that the claim must be submitted within 30 days of you passing on.

Call us on 082 1946

Visit Deceased accounts

How do I claim?

Lost or stolen cellphone

Call us on 082 135 to block your SIM and blacklist your phone. Remember to record the ITC reference number.
Report the loss/theft to the police and record the case number. You will need your ITC reference number when you open the case.
Go to your nearest store and an agent will process your claim. If approved, an agent will provide you with a new device straight away.
Find a store

Damaged cellphone

Take the device to your nearest Vodacom Repair Centre.
A helpful consultant will book the cellphone in for repairs/replacement.

For more information, call Customer Care on 082 135, FREE from a Vodacom cellphone.

Alternatively, download the claims form, and fill in the details. You can then fax it to 011 546 9000 OR email it to claims.deviceinsurance@vodacom.co.za.

Testimonials

Vicky

I have claimed three times with Vodacom Insurance - twice for a smashed screen and once for a stolen phone. On all three occasions, I was sorted within 24 hours and had no issues whatsover.

I have been so impressed by this that I wish Vodacom could insure everything for me - my car, my home, my health...

I hope you have the same experience. Being without a phone is pretty awful (for me at least).

Got a question?

When will the cover start?

Your cover starts immediately

• If you choose to add insurance when upgrading / buying a new device instore, you be covered as soon as your purchase is complete and you will leave the store insured.

• If you phone Finrite to activate the cover, your cover is activated as soon as the application is completed.

• If you send an email to Finrite, they will phone you back to complete the application. The cover is activated as soon as the application is completed.

• If you receive a phone call from an insurance sales agent, your cover is activated as soon as the application is completed.

Can changing Sim Cards in my device lead to problems with my Vodacom Insurance policy?

Yes, the policy only covers the insured Device(s), used TOGETHER WITH the Vodacom SIM Card listed on your attached policy schedule.

View FAQs

Got a question?

What laptops and tablets can I insure?

You can insure Laptops and Portable Devices that have been purchased less than 30 days ago.

When will the cover start?

Your cover starts immediately

• If you choose to add insurance when upgrading / buying a new device instore, you be covered as soon as your purchase is complete and you will leave the store insured.

• If you phone Finrite to activate the cover, your cover is activated as soon as the application is completed.

• If you send an email to Finrite, they will phone you back to complete the application. The cover is activated as soon as the application is completed.

• If you receive a phone call from an insurance sales agent, your cover is activated as soon as the application is completed.

View FAQs

Got a question?

When will the cover start?

Your cover starts immediately

• If you choose to add insurance when upgrading / buying a new device instore, you be covered as soon as your purchase is complete and you will leave the store insured.

• If you phone Finrite to activate the cover, your cover is activated as soon as the application is completed.

• If you send an email to Finrite, they will phone you back to complete the application. The cover is activated as soon as the application is completed.

• If you receive a phone call from an insurance sales agent, your cover is activated as soon as the application is completed.

What happens when I change my contract?

In the event that you change your contract, your existing contract cover will be terminated and you will have to request that Contract Cover be added to your new contract.

View all FAQs